About Persistent We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $1,409.1M revenue in FY25, delivering 18.8% Y-o-Y growth. Our 23,900+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We are also pleased to share that Persistent won in four categories at the prestigious 2024 ISG Star of Excellence™ Awards , including the Overall Award based on the voice of the customer. We were included in the Dow Jones Sustainability World Index, setting high standards in sustainability and corporate responsibility. We were awarded for our state-of-the-art learning and development initiatives at the 16 th TISS LeapVault CLO Awards. In addition, we were cited as the fastest-growing IT services brand in the 2024 Brand Finance India 100 Report. Throughout our market-leading growth, we’ve maintained a strong employee satisfaction score of 8.2/10. At Persistent, we embrace diversity to unlock everyone's potential. Our programs empower our workforce by harnessing varied backgrounds for creative, innovative problem-solving. Our inclusive environment fosters belonging, encouraging employees to unleash their full potential. For more details please login to www.persistent.com About The Position We are looking for an AWS architect to build and integrate software products to meet specific needs. You will integrate hardware and software products for excellent performance outcomes. You will also explain the architecture of an application to other departments or team members for the delivery of a more effective system. What You?ll Do Study existing technology landscape and understand current application workloads Understand and document technical requirements from clients Define migration strategy to move application to cloud Develop architecture blueprints and detailed documentation. Create a bill of materials, including required Cloud Services (such as EC2, S3 etc.) and tools Design the overall Virtual Private Cloud VPC environment including server instance, storage instances, subnets, availability zones, etc Design the AWS network architecture including VPN connectivity between regions and subnets Design the HA / DR strategies Set up process, services, and tools around cloud Oversee build of the environment Execute migration plan Leverage appropriate AWS services Validate the environment to meets all security and compliance controls. Expertise You?ll Bring Certification on AWS architecture (Preferable) Assessing clients? workloads and technology landscape for Cloud suitability, develop business case and Cloud adoption roadmap Defining new architectures and ability to drive project from architecture standpoint Provisioning and spinning up AWS clusters Building scalable production systems (load balancers, Memcached, master / slave architectures) Key AWS services like EC2, S3 etc AWS platform and tools Best practices and market trends pertaining to cloud and overall industry to provide thought leadership (seminars, whitepapers etc.) and how to mentor team to build necessary competence Ability to quickly establish credibility and trustworthiness with key stakeholders in client organization Excellent verbal, written and presentation skills Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage : group term life , personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. Inclusive Environment We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent - persistent.com/careers Show more Show less

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: The Network Support Engineer (NSE) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in Hyderabad . Sounds interesting? Read on! What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years' experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge – Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. Network: OSI Model, Network & routing protocols, WAN operations Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions. What You’ll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits, and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com. Show more Show less

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In SAP technology at PwC, you will specialise in utilising and managing SAP software and solutions within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of SAP products and technologies. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: SAP Security Consultant (Senior Associate) Job Overview The person hired for the position of SAP Security Consultant will help support the GRC team with problem solving and present solution options related to SAP Security. It is the consultant’s responsibility to research the options and present the solutions, and work with all parties involved to determine the correct solution. The Security Consultant must be able to handle multiple issues at once. The Security Consultant will be expected to work immediately with other GRC team members, and the various SAP Security Authorization Concepts in ERP / CRM / HCM / BW / SCM / SRM / BPC, and Hana. This position demands focus and attention to detail, as the quality of your work will be directly related to the security of the customer’s data. Job Description Understanding of a technical definition of an SAP System and Client, and ability to communicate with others and discuss the system landscape. Experience with SAP GUI and navigation using transaction codes, shortcuts and key commands. Knowledge and experience working with LOBs within US such as Service Desk, Maintenance, AMS, Basis. Experience with using various VPN software to connect to customers. Perform SAP Role Design and SAP Role Maintenance following the customer’s change management process, including documentation and Change Advisory Board (CAB). Perform SAP User to Role Mapping. Demonstrates basic knowledge of the design, implementation, and/or assessment of security, including an understanding of the systems implementation lifecycle, including configuring and optimizing business process application security. Demonstrates basic understanding of business processes related to core SAP modules, including thorough knowledge of implementing security within SAP environments. Experience in 3 or more End to End projects as a SAP Security consultant, including Blueprint, Design, Development, Testing, and Documentation of the SAP Security Project Plan. Demonstrates basic understanding of business processes related to core SAP and SAP GRC modules, including thorough knowledge of industry-specific modules/products and/or a proven record of success configuring and implementing within SAP GRC environments. Assessing, recommending and configuring financial and operational controls around the SAP application for Pre- and post-implementation assurance reviews of the SAP implementation project and upgrades. Atleast 3-4 End to End GRC Access Controls experience is required in addition to GRC Process Controls Experience. Job Basic Requirements At least 15 years of experience with SAP Security Minimum Bachelor's Degree Experience in diagnosing SAP authorization errors Experience with security in the following SAP solutions (SAP ECC, HCM, BI/BW, CRM) is preferred Experience and Knowledge of SAP security design and implementation methodology is preferred Experience with MS-Excel and MS-Word At least 5 year of experience with SAP GRC is required. Minimum Bachelor's Degree Experience with majority of the following technologies (SAP ECC, BI/BW, BOBJ, CRM, SRM) is preferred. Knowledge of SAP security design and implementation methodology is preferred. Strong understanding of Internal Controls / Segregation of Duties Framework. Knowledge of SAP GRC Access Control and, with involvement in the solution blue-printing, and a high level understanding of the typical use cases. Implementation experience with SAP GRC Access Control and GRC Process Controls is a must. Experience with SAP Solution Manager or Netweaver would be preferred Knowledge in business process controls e.g. Segregation of Duties and Sensitive Access Transaction issues. Show more Show less

Role Overview: We are seeking a Senior GCP Cloud Engineer with strong experience in on-prem infrastructure environments and hands-on expertise in migrating and integrating workloads to Google Cloud Platform (GCP) . This role will play a key part in bridging legacy systems with modern cloud services, ensuring secure, scalable, and reliable deployments. Key Responsibilities: Design and implement GCP cloud infrastructure with a focus on integrating with and migrating from on-premises environments. Lead or support lift-and-shift , replatforming , and hybrid cloud initiatives involving compute, storage, and networking. Work with engineering, security, and infrastructure teams to assess current-state environments and create GCP-native architecture. Deploy and manage cloud resources using Terraform, Deployment Manager, or gcloud CLI . Implement secure hybrid connectivity solutions such as Cloud VPN, Interconnect, or Partner Interconnect . Support GCP IAM, service accounts, VPCs, firewalls, logging, monitoring , and cloud storage strategies . Perform system-level troubleshooting and performance tuning for GCP-hosted services. Maintain CI/CD pipelines and support automation in infrastructure provisioning. Document infrastructure designs, configurations, and cloud operations best practices. Required Skills and Qualifications: 7+ years of experience in systems engineering or cloud infrastructure. 2–3+ years of experience working with Google Cloud Platform (GCP) in production environments. Hands-on experience with on-premises infrastructure , including virtualization (VMware, Hyper-V), bare metal servers, and legacy network/storage configurations. Solid understanding of cloud-native and hybrid architectures . Experience with VM migration from on-prem to GCP using Migrate for Compute Engine, Velostrata , or other tools. Proficiency with Terraform , gcloud CLI , and shell scripting. Familiarity with Linux administration , Windows Server , and Active Directory integration with GCP . Working knowledge of DevOps practices , CI/CD pipelines , and containerization (Docker, GKE preferred). Preferred Qualifications: GCP certification (Associate Cloud Engineer or Professional Cloud Architect). Experience with other cloud platforms (AWS, Azure) is a plus. Exposure to Kubernetes , Cloud Run , Cloud Functions , and microservices architecture . Background in security hardening , compliance , or cloud governance frameworks . Soft Skills: Strong analytical, problem-solving, and documentation skills. Effective communicator and collaborator across cross-functional teams. Self-driven with the ability to lead initiatives and mentor junior engineers. Job Type: Full-time Pay: From ₹1,500,000.00 per year Experience: Google Cloud Platform: 4 years (Required) VMWare: 5 years (Preferred) Work Location: In person Speak with the employer +91 6303562768 Application Deadline: 14/06/2025 Expected Start Date: 24/06/2025

Required Country Location: India - Remote Work from Home Role: Senior Azure & Microsoft 365 Support Engineer Duration: 90 or 180 days Contract to Hire in India No 3rd parties or Corp 2 Corp Our client in India is looking to hire a highly skilled Tier 3/4 Support Engineer to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you’ll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction. You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services, lead Root Cause Analyses , and ensure each solution not only solves the problem but improves our customers' environments long-term. What You’ll Do Be the Expert : Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online). Own the Outcome : Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation. Drive Escalations : Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers. Ensure Stability : Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work. Support on All Fronts : Join an on-call rotation to provide expert support during off-hours for critical incidents. Communicate with Confidence : Keep customers and stakeholders informed with clear, proactive updates throughout the support process. Share Knowledge : Document every step, from diagnostics to resolution, to strengthen our team’s knowledge base. What You Bring 7+ years in technical support roles, with significant experience in Azure and Microsoft 365 environments. Deep hands-on knowledge of Azure infrastructure services —VMs, Storage, Networking, VPN, ExpressRoute. Expertise in supporting Microsoft 365 workloads including Exchange Online, SharePoint Online, and Teams. Strong Root Cause Analysis and problem-solving skills—you're not just fixing symptoms; you're fixing the problem. Experience managing high-priority vendor escalations and engaging directly with Microsoft Support. Familiarity with ITIL practices and integrating them into daily operations. A self-starter mindset—you take initiative, work independently, and follow through until the job is done. Flexibility to support on-call rotations and critical after-hours incidents. Bonus Points Microsoft Certifications : Azure Administrator (AZ-104) or equivalent. PowerShell proficiency for scripting, automation, and troubleshooting. In-depth experience with Microsoft 365 administration across all core services. cNKsVw2wyW

Network Security Engineer L4͏ Primary Skillset: Firewalls Fortinet NSE7 certified with minimum 15 years working experience on large enterprise datacenter and network security domain. Expert working knowledge & understanding of networking concepts and design (Firewalls, Routing, Load Balancing, OSI Model, TCP/IP, Packet trace and analysis). Firewall deployment/configuration experience and troubleshooting application connectivity. Inter-VDOM configuration and deep understanding of routing protocols, SDWAN. Extensive experience VPN platforms Cisco, Fortinet Working knowledge of remote access VPNs (IPSEC, GRE, AnyConnect, DMVPN). Expert knowledge on Fortimanager, FortiGate firewalls and Forti Analyzer including CLI. Deploy and manage Fortinet FortiGate firewalls, including VPNs, web filtering, intrusion prevention systems (IPS), and advanced threat protection (ATP). Working knowledge on firewall orchestration tools (Algosec, Tufin etc.). Good working knowledge on SIEM tools like Splunk, Anomali etc. Working knowledge on Fortinet Proxy / Zscaler Proxy. Primary Skillset: Loadbalancer Big IP 301A, 301B, 302 , AVI certified. Configuration, migration, and management of F5 load balancers (physical / virtual). Design, implement & troubleshoot traffic management policies using iRules and other F5 tools. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏

Key Responsibilities: Administer and maintain Active Directory environment, including user accounts, OU structure, and security groups. Perform system administration tasks on Windows Server and client operating systems. Configure, monitor, and maintain Sophos Firewall , including web filtering, IPS, SSL VPN, and IPsec VPN setups. Manage LAN and WAN infrastructure and ensure optimal connectivity and performance. Design, implement, and troubleshoot Group Policies (GPOs) . Administer and troubleshoot DNS and DHCP servers. Configure and support SSL VPN and IPsec VPN for secure remote access. Handle patch management for servers, workstations, and security appliances. Manage and troubleshoot Aruba access points and wireless network performance. Administer Sophos Endpoint Protection , ensuring compliance and threat prevention. Manage Office 365 environment including user administration, licensing, and mail flow. Develop and maintain PowerShell scripts for automation and administrative tasks. Administer Azure AD and Intune for identity and device management in a hybrid environment. Requirements: Proven experience in system and network administration. Strong understanding of Active Directory, GPO, DNS, DHCP , and Windows Server platforms. Linux Platform hands on Hands-on experience with Sophos Firewall and Sophos Endpoint . Good knowledge of LAN/WAN technologies and troubleshooting. Experience with Aruba wireless solutions is preferred. Proficiency in Office 365 administration . Working knowledge of PowerShell scripting . Familiarity with Azure AD and Intune MDM/MAM solutions. Excellent problem-solving and communication skills.

Microsoft Certified Windows System Administration or Network Administration Job Requirement: Handling and delivering the result for any task individually and taking responsibility for the job itself with decision making Stability of job profile he should have worked 2 years in an organization must be maintained Strong understanding of business requirements and needs for meeting business IT requirements. Key Roles: >> Vendor Management >> IT asset management >> Windows system and network administration >> remote user management >> ISP commissioning and setup >> Datacenter Management including servers, CCTV, data backup and network routers, firewall setup, VPN Server Setup >> Antivirus Support and Administration Skills Required: Technical Proficiency, Problem-Solving, Active Directory, Hyper-V, Group Policy Management Console (GPMC), Remote Desktop Connection, Security: Protect networks from unauthorized access through physical and technical means Troubleshooting: Resolve network connectivity issues and ensure network performance Maintenance: Regularly update and maintain network and windows systems, including software and hardware Network Configuration: Install, configure, and maintain network hardware and software, such as routers, firewalls, and switches User Support: Assist users with network-related issues and provide training on network usage Lifecycle Management and Asset Inventory: Keeping a detailed record of all IT assets, including hardware, software, and licenses IT vendor management is the process of managing and optimizing relationships with third-party IT service providers. Qualification: Microsoft Certified (Windows System or Network) Work experience of minimum 5 years in any IT End-user Support Good Communication Skill and Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Fixed shift Application Question(s): What is your current CTC? What is your Expected CTC? What is your notice period? How many years of experience do you have? Work Location: In person

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Title: Network Engineer Job Description: ‘Network Engineer’ will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations. Responsibilities & requirements: This is a hands-on technical role. Independently own the Network Infrastructure support solving complex issues and suggesting design modifications as appropriate. Ensure SLAs are met Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Network platforms. Perform monitoring and maintenance of the overall environment working with experienced team members. Perform change controls. Update process documentation and team portals Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis. Communicate with peers and managers regarding system issues & participate in 24x7 on-call. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Experience & Qualifications: 2-4 years of experience in design, deploy & manage IPv4/IPv6 networks(Routers/Switches/Firewalls and WiFi Solution) Platform knowledge on Juniper /Aruba/ FortiGate/Cisco Solid understanding of IP/MPLS and Ethernet technologies. Experience in IP services (IPv4, IPv6, VPN, Multicast, QOS, SNMP, VOIP, SIP, etc). Experience in Wireless technologies (Wireless Lan topologies, devices, troubleshooting, 802.11 network security architecture & RF site surveys) Proven experience in network management & Expert knowledge of network analysis tools ( Nagios, Zabbix, etc) Hands-on experience with Protocol Analyzer tools & debugging tools. Hands-on experience with BGP, OSPF configuration Experience with firewalls, VPN's, remote implementation, troubleshooting, and problem resolution is desired Knowledge on Linux Platform. Engage with vendors. Good communication skills Familiarity with backup and recovery process, software and methodologies Candidates with Multi-platform skills are preferred. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less

Job Description: Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan. Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is strong evidence of that. Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference. As a Network engineer, you should possess capability for managing and designing the network infrastructure, including but not limited to, installation, setup/configuration, troubleshooting, tuning, and maintenance of networking and related equipment as defined in the tender. should have technical expertise to design, manage deployment and maintenance of IT network infrastructure, including but not limited to, administration of appropriate access protection, audit control, system recovery methods and procedures, prevention of breaches, awareness training etc. Position Description: We are looking for the position of Network Engineer with 8 to 10 years of experience in Network Administration and Network Security. Responsibilities: Manage and administer Palo Alto firewall, Cisco WSA, Zscalar proxy, Cisco Switches and Aruba Wireless system Monitor network performance, troubleshooting network problems and outages, scheduling upgrades. Secure network systems by establishing and enforcing policies and defining and monitoring access. Undertake data network fault investigations in local and wide area environments using information from multiple sources. Manage network uptime and maintain SLA within permissible limits. Ensure that the change management system is adhered to and that all changes to the network infrastructure are documented and approved. Mandatory Skills: Strong expertise in enterprise routing and switching environment, 3layer network architecture and enterprise wireless networks. Should have knowledge on data network equipment software / version upgrade to the latest stable firmware releases. Proficient in firewall administration - Palo Alto, Cisco FTD/ASA. Hands on experience in Cisco Iron Port proxy servers. Experience with network configuration management and monitoring tools. Experience with SDWAN and MPLS network Protocols such as BGP/OSPF/Static routes, TCP, IPv4, DNS, DHCP, MPLS, SDWAN, VPN - IPSEC and SSL Packet Capturing and analysing. Competency Requirement: Good communication skills, analytical and problem-solving abilities Good planning, organizing and time management skills. Certifications: CCNA/CCNP: Cisco Certification. PCNSA/PCNSE: Palo Alto Certifications Trivandrum Kerala India

We are hiring at Connect4Sure Technologies Pvt Ltd! Join us as a Network Engineer to maintain and optimize our network infrastructure. If you're passionate about networking and problem-solving, we want to hear from you! Job Position: Network Engineer Work Location: Wayanad, Kerala. Responsibilities: Monitor, maintain, and optimize LAN/WAN, SD-WAN, VPN, and cloud networks. Ensure network security, performance, and compliance. Coordinate with ISPs for disruptions, invoices, and last-mile issues. Provide L1/L2 support, escalate critical incidents, and document resolutions. Maintain network logs, reports, and equipment inventory. Required Qualifications: Bachelor's degree in IT/CS (preferred). CCNA/CCNP certification. Experience in networking and ISP management. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, BGP/OSPF, firewalls. Excellent communication and coordination skills. Preferred Qualifications: Experience with AWS/Azure/GCP, network monitoring tools, and IT support. Experience : 6 months - 1 Year Preferable candidates from Kerala region. Job Type: Full-time Work Location: In person

Job Title: Network Engineer (2–3 Years Experience) – Immediate Joiner Location: Mohali Experience: 2–3 Years Job Type: Full-Time Notice Period: Immediate Joiners Preferred Department: IT / Infrastructure About the Role: We are looking for a skilled and proactive Network Engineer with 2–3 years of hands-on experience in managing, maintaining, and troubleshooting enterprise network systems. The ideal candidate will have a solid understanding of network infrastructure and experience working in IT services or enterprise environments. This is a great opportunity for someone ready to take responsibility in a fast-paced IT setup and contribute to network performance, stability, and security. Key Responsibilities: Configure, maintain, and troubleshoot LAN, WAN, VPN, and firewall infrastructure. Monitor network performance, availability, and security, and proactively resolve issues. Manage routers, switches, access points, and other network equipment. Ensure proper documentation of network configurations, changes, and incidents. Support escalated network issues and coordinate with cross-functional teams. Implement network changes and upgrades following change management protocols. Ensure compliance with IT security policies and data protection standards. Collaborate with vendors and service providers for network-related projects or escalations. Required Skills & Experience: 2–3 years of experience as a Network Engineer or in a similar role within IT firms. Strong knowledge of TCP/IP, DHCP, DNS, VLANs, and subnetting. Experience with Cisco, Juniper, Fortinet, or similar network hardware. Familiarity with firewalls, VPNs, and network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Solid understanding of network security principles and best practices. Ability to perform root cause analysis and create effective solutions under pressure. Excellent problem-solving, communication, and documentation skills. Preferred Qualifications: Bachelor's degree in Computer Science, IT, or related field. CCNA or equivalent certification (preferred). Experience in IT service or managed services environments is a plus. Exposure to cloud networking (AWS, Azure) is an advantage. What We Offer: Immediate onboarding for eligible candidates. Competitive salary and performance-based incentives. Opportunity to work with enterprise clients and modern technologies. Dynamic and supportive work culture. Skill development and certification support. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person

Job Code: Cloud Infrastructure Engineer Qualification (Educational): Graduation Location City: Chennai, Madurai Location Country: India Years of Experience: 8 to 13 Years Skills Required In-depth knowledge of AWS and Azure platforms. Expertise in Identity and Access Management. Exposure to Active Directory and Domain Controller, Group policies and user authentication. Expertise on scripting tools like CLI, PowerShell, Lambda, Python, and Terraform. Hands-on Systems Administration of Windows and Linux platforms with experience in Patch Management. Exposure to native cloud monitoring tools Experience in configuring Load balancing and Auto-scale sets. Exposure to network fundamentals such as TCP/IP, DNS, DHCP and Routing, BGP and experience in configuring network tunnels (IPSEC, P2S, AWS/Azure VPN, Direct Connect / Express Route). Exposure to SFTP and SSL protocols and features like WAF. Excellent verbal, written and presentation skills. Problem solving skills, ability to analyze, resolve complex infrastructure issues. Certification on AWS or Azure is desirable Experience 8 – 13 Years Primary Skills AWS OR Azure OR OCI Cloud Infrastructure OR Infrastructure Management Server Administration (Windows/Linux) Networking Monitoring Automation / IaC Skills Terraform, Ansible, CloudFormation, PowerShell, Bash, Python, "Infrastructure as Code" OR IaC, Automation, Scripting Operational Tasks Patching, Backup, Security Hardening, Monitoring, Server Provisioning, Cloud Migration, DR Setup, Incident Management, Compliance Monitoring Exclude (Optional) NOT Developer NOT DevOps Engineer NOT Application Support (If you want to avoid app-focused profiles) Industries IT Services, Cloud Service Providers, Managed Service Providers (MSP), SaaS, Consulting Keyword String Example (AWS OR Azure OR GCP) AND ("cloud infrastructure" OR "infra engineer" OR "cloud operations") AND (Terraform OR Ansible OR scripting OR automation OR IaC) AND (Windows OR Linux OR networking) AND (monitoring OR backup OR patching OR security) Prioritize candidates with hands-on cloud platform infra experience (not just ticketing/support). Look for profiles mentioning Terraform/Ansible + Monitoring/Backup/Patching – indicates automation in infra. Avoid candidates primarily involved in DevOps pipelines or application deployment , unless infra-focused.

About the Role: We're hiring a proactive, self-driven IT Support & Infrastructure Specialist to join our cross-regional team supporting three tech-forward companies: The Client, Quantech, and Quatred Arts. This role is a unique opportunity to help shape IT infrastructure, operations, and security from the ground up for a growing organisation with 100 users across Toronto, Kolkata, and remote locations. Role Scope & Focus: 70% Infrastructure, Security & Cloud Ops 30% Hands-On IT Support & End-User Services You'll be the go-to person for managing Microsoft 365 (including Entra ID/Azure AD), rolling out IT processes, and driving endpoint/network security based on CIS guidelines. A key part of your impact will be setting up documentation and ITSM tools for internal use, building structure where none currently exists. Environment Overview: Cross-platform: Windows (40%) , macOS (40%) , Linux (20%) Microsoft 365 suite is central: Entra ID, Intune, SharePoint, Exchange Online, Teams Hands-on experience with Azure AD/Entra ID is a must Broader Azure knowledge (e.g., VMs) is a nice-to-have, not required Initial focus: Secure Microsoft 365, resolve Wi-Fi/cabling issues, and implement Intune & Defender following CIS Responsibilities: Provide responsive end-user support (hardware/software/network) across all OS platforms Administer Microsoft 365 services: user provisioning, licensing, troubleshooting, and endpoint security Implement and maintain CIS-based security practices across M365, Intune, Defender, and endpoints Support employee onboarding/offboarding (account setup, asset handling) Set up ticketing/ITSM systems and maintain documentation for IT processes Lead operational security and infrastructure improvement initiatives Occasionally collaborate with Canadian counterparts (1-2x/week); 1-hour overlap as needed You'll Excel If You Have: 5+ years in IT support/infrastructure roles with cross-platform exposure Hands-on Microsoft 365 & Intune administration experience (Entra ID is a must ) Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Familiarity with CIS or similar IT security frameworks Experience with scripting (PowerShell, Bash, or Python) Strong troubleshooting skills and documentation habits Ability to work independently and build processes from scratch A passion for tech demonstrated via home labs, projects, or continuous learning Nice-to-Haves: Relevant certifications: CompTIA A+/Network+/Security+, Microsoft 365, CCNA Experience in small/mid-sized company environments Familiarity with Azure (basic configuration), DevOps tools, and ticketing system setup Why Join Us? Be a foundational member of a global tech ops team Own critical infrastructure and contribute to security improvements from day one Shape the future of IT systems for a multi-company, multi-region setup Work in a collaborative and autonomous culture that values learning and initiative Show more Show less

We at CNet Technologies (TenderDetail) are urgently seeking a proactive and experienced Network Administrator to join our IT / Infrastructure team on a full-time basis in Ahmedabad . Position Details Job Title: Network Administrator Location: Ahmedabad Job Type: Full-Time Department: IT / Infrastructure Gender Preference: Male candidate required Salary: No bar for the right candidate Local candidates are preferred Job Summary We are seeking an experienced and proactive Network Administrator to manage and support our web portal infrastructure. The ideal candidate will be responsible for ensuring high availability, optimal performance, and robust security across all servers and network components. This role requires hands-on experience with Linux , Microsoft SQL Server , AWS Cloud Platform , and network security protocols. The candidate should also possess relevant industry certifications to validate their expertise. Key Responsibilities: · Design, implement, and maintain secure and scalable networks for a high-traffic web portal. · Administer and monitor physical and virtual S ervers , ensuring optimal performance and uptime. · Manage MS SQL Server databases, including backup, restoration, and security protocols. · Implement and enforce robust data security policies, including firewalls, intrusion detection/prevention, and access controls. · Maintain and optimize AWS infrastructure , including EC2, RDS, S3, IAM, and VPC configurations. · Monitor network traffic and troubleshoot connectivity issues across servers and endpoints. · Ensure disaster recovery and backup procedures are tested and reliable. · Apply patches, updates, and system hardening as part of a proactive security strategy. · Coordinate with development and DevOps teams to support application deployment and infrastructure needs. · Document network infrastructure, configurations, processes, and changes comprehensively. Required Skills & Qualifications: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 3–5 years of proven experience as a Network Administrator in a production web environment. · Strong hands-on experience with Windows OS & Linux (Ubuntu/CentOS/Red Hat) systems administration. · Proficient in managing and securing MS SQL Server environments. · In-depth knowledge of AWS Cloud Services , including architecture, deployment, and monitoring tools. · Solid understanding of TCP/IP , routing, DNS, VPN, and other core networking protocols. · Experience with firewalls , VPNs , SIEM , and endpoint security tools. · Familiar with network automation and monitoring tools (e.g., Ansible, Nagios, Prometheus, CloudWatch). · Excellent problem-solving and documentation skills. Certifications (Preferred) · AWS Certified Solutions Architect – Associate or Professional (Required) · Red Hat Certified System Administrator (RHCSA) or equivalent (Preferred) · Microsoft Certified: Azure/Windows Server or MS SQL Certification (Preferred) · CompTIA Network+ or Security+ (Preferred) · Certified Information Systems Security Professional (CISSP) (Optional but a plus) Preferred Attributes: · Ability to work independently and take ownership of critical infrastructure components. · Strong communication and interpersonal skills to coordinate with cross-functional teams. · Keen attention to detail and commitment to ensuring secure and efficient IT operations. Application Process If this opportunity aligns with your profile and career aspirations, please send your updated resume along with relevant certification details at your earliest convenience. Contact Information Rakesh Mistry +91 98790 21744 | +91 94095 41558 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹50,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9879021744

Job Description Qualification : Any Graduate/Diploma IT or Any relevant certification of IT Experience : Minimum 3 years of experience in Any Industry Yearly CTC : Up to 2.75 LPA (Rs.in Lakhs) Must-Haves: Diagnose and resolve hardware and software-related issues across a variety of devices, including laptops, desktops, printers, and other IT equipment. Proactively identify root causes of technical issues and implement effective solutions to prevent recurrence. Apply knowledge of networking concepts, including IP addressing, VPN, Wi-Fi, LAN, WAN, SSH, Telnet, and basic firewall configurations. Manage backup and restore processes, including online and offline backups, ensuring data integrity and availability. Perform client patching, software updates, upgrades, and downgrades, as well as comprehensive patch management. Monitor system and network performance and generate IT reports for operational insights. Conduct remote troubleshooting to support end-users effectively and resolve technical issues promptly. Explore alternative solutions and test different approaches to ensure timely issue resolution. Maintain accurate logs of technical issues, resolutions, and system configurations for future reference. Provide hands-on support with Windows operating systems and core software applications. Manage network security practices, including anti-virus programs, Endpoint Solutions, and Mobile Device Management. Utilize ticketing systems and asset management tools to track IT support requests, incidents, and equipment inventory. Flexibility to work at both plant and corporate office locations. Want to Haves: Coordination skill to support plenty locations. Good interpersonal skills. Hands on experience with Linux/Mac OS environments. Knowledge of Advance Microsoft office tools or Advance Google Suite. Reporting to : IT Manager

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you! We are headquartered in Denver, Colorado, with offices in the US, Canada, and India. JOB DESCRIPTION Vertafore is looking for a Senior Service Desk Engineer to support our IT Service Desk function by supporting complex user issues, escalations, technical subject matter expert for junior IT Service Desk agents. Help train new members, document new and update existing knowledge-base articles, assist with quality analysis and metrics reporting. Look for continuous process improvement opportunities and follow up with lead, peers and support engineers to continuously enhance service delivery and user experience Core Requirements and Responsibilities: Essential job functions included but are not limited to the following: Support Vertafore’s global employees including US and India in a 24x5 model Proven ability to troubleshoot and resolve technical and procedural issues. Installing, troubleshooting and supporting Windows and Mac operating systems and laptops, Microsoft Office365, Active Directory, group policies, user access management, antivirus, VPN, Bitlocker or PGP encryption, and MFA (Multi factor authentication) Provide remote IT support using best practices, models, procedures via various methods (MS Teams, Zoom, email, ServiceNow, Tele-calls) Assist in managing IT assets inventory (Hardware and Software), software compliance and audits Manage and maintain roster and generate daily SLA reports Support patch management for end user computing Why Vertafore is the place for you: *Canada Only The opportunity to work in a space where modern technology meets a stable and vital industry Medical, vision & dental plans Life, AD&D Short Term and Long Term Disability Pension Plan & Employer Match Maternity, Paternity and Parental Leave Employee and Family Assistance Program (EFAP) Education Assistance Additional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you: *US Only The opportunity to work in a space where modern technology meets a stable and vital industry We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. Medical, vision & dental plans PPO & high-deductible options Health Savings Account & Flexible Spending Accounts Options: Health Care FSA Dental & Vision FSA Dependent Care FSA Commuter FSA Life, AD&D (Basic & Supplemental), and Disability 401(k) Retirement Savings Plain & Employer Match Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance Parental Leave & Adoption Assistance Employee Assistance Program (EAP) Education & Legal Assistance Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness Commuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only. Knowledge, Skills and Abilities: Proficient in oral and written communication with ability to empathetically manage escalations and unhappy customers Proficient in ITIL Incident and problem Management Experience working with ServiceNow or any other ticketing tool A+, Microsoft and/or Apple Certified candidates preferred Excellent Customer Service and interpersonal skills for customer relations Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally. Establish rapport among peers and colleagues. Must have experience supporting US and India based customers in a 24x5 model Qualifications: Bachelor’s Degree 4+ year(s) as experience as Service Desk Engineer or higher supporting tier 1/2 requests and incidents in a 24/7/365 routine

2+ Years Work from Office We are seeking a skilled L2/L3 Support Engineer to join our dynamic team. The ideal candidate will possess in-depth technical knowledge, problem-solving abilities, and excellent communication skills to provide advanced support and maintain seamless operations. Responsibilities include troubleshooting complex issues, performing root cause analysis, and collaborating with cross-functional teams to deliver efficient and effective solutions. Job Description: Primary Job Responsibility: Providing technical support services to customers and internal staff. Analyzing and troubleshooting hardware and software issues. Resolving complex problems related to applications, networks, and systems. Installing, configuring, and maintaining Windows, Linux, and Mac OS. Identifying, diagnosing, and resolving network and system issues. Performing system backups and restores. Monitoring system performance and troubleshooting system errors. Ensuring customer satisfaction by providing prompt and courteous service. Candidates Requirements: Must be aware of Microsoft technologies like AD, DNS, DHCP, IIS, FTP, Terminal Server and application servers etc. Must know common networking concepts like, Ip addressing, VPN, Wi-Fi, Lan, Man,Wan, SSH, Telnet, Firewall, Printer etc. Must know Troubleshooting Laptop, Desktop, Printer and other hardware. Should beaware of Back up C restore technologies, Types of backups, online C offline backup,Server C Client patching, patch management, windows update, upgrade C downgrade, Software upgrade C downgrade etc. Should be aware with system monitor, network monitor, Remote access management, generating s managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc. Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc. Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP) Knowledge s experience of troubleshooting for O365 admin, SharePoint, Teams, One Drive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11. Working Days Monday-Friday Shift Timings 10:00 AM - 7:00 PM PST (US Night Shift) HR Phone number 7359594296 HR E-mail address Jobs@infomaticsolutions.com

Roles & Responsibilities Handling of Desktop/Laptop HW related issues. Operating system issues troubleshooting. Worked on Exchange related services & management in google workspace administration. Management in Seqrite antivirus administration. Worked on core to advance network related Issues. Sophos XG firewall rules & VPN tunnelling. Server patching, backup & health monitoring. Worked on Backup solutions (Comet, Farvison, WD NAS) Minimum 1 Year Experience Required. Good Communication Skills. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Internet reimbursement Shift: Day shift Morning shift Work Days: Monday to Friday Work Location: In person

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description Roles and Responsibilities: Handling calls, Emails, Chats, incidents, and events on the tickets. Log details of all incidents. Alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system. Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities. Contribute to improving customer support by actively responding to queries and handling complaints. Follow up with customers to identify areas of improvement. Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Experience in handling international (European Geographics) clients. Tracking and documenting any changes made to KB article and creating of KB article. Handling checks and reports which should be timely sent to clients in. Ability to work a flexible schedule outside of typical business hours. Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents Ensure that the Incident management documentation process is being performed with a high level of quality. Generate reports on an ad hoc or recurring basis using incident data from ServiceNow Project Description: Provide support on the first line of the help desk to the external customer, assisting users with hardware and software problems via phone, email, and chat. Within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc. Excellent communication skills (written & verbal) Sound knowledge of ITIL framework and practices. Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents. Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Categorize and record reported queries and provide solutions. Monitor issues from start till resolution. Escalate, if needed, unresolved problems to a higher level of support Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Other Requirements: Willing to work from the office Open to Night shift & 24*7 environment. Open to 24*7 environment Total Experience Expected: 01-02 years Qualifications Any stream graduate Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Job Summary We’re seeking a skilled and proactive Azure Administrator to manage and support our Microsoft Azure infrastructure. This role involves overseeing Azure services, ensuring optimal performance, maintaining security, and supporting hybrid cloud environments. If you’re experienced with Azure AD, networking, scripting, and cloud governance, we’d love to hear from you. Key Responsibilities Manage and maintain Azure IaaS and PaaS services , including VMs, App Services, and Storage Accounts Administer Azure Active Directory , Azure Monitor , Log Analytics , and Microsoft Defender for Cloud (Security Center) Implement and manage virtual networks , NSGs , VPN Gateways , and ExpressRoute connections Write and maintain automation scripts using PowerShell or Azure CLI Monitor performance, troubleshoot issues, and ensure high availability and scalability Apply cloud security best practices and assist with audits and compliance requirements Support hybrid environments , integrating on-premises infrastructure with Azure Required Qualifications 3+ years of hands-on experience in Microsoft Azure administration Proficiency in managing Azure services and implementing enterprise-level cloud solutions Strong knowledge of Azure AD , Azure Monitor , Log Analytics , and Security Center Solid understanding of networking concepts such as VNet, NSG, VPN Gateway, and ExpressRoute Experience with scripting tools like PowerShell or Azure CLI Familiarity with cloud security standards and operational best practices Preferred Qualifications Microsoft Certified: Azure Administrator Associate (AZ-104) or higher Experience working with hybrid cloud environments and on-prem to Azure integrations Knowledge of Infrastructure as Code (IaC) using ARM templates , Terraform , or Bicep Familiarity with Microsoft 365 , Intune , and endpoint management What We Offer A dynamic work environment with cutting-edge cloud technologies Opportunities for professional growth and Microsoft certification support Flexible working hours and remote work options Competitive compensation and benefits 📩 Apply now to become part of a growing team of Azure experts! Show more Show less

Synechron is seeking a proactive and customer-oriented Level 1 Service Desk Engineer to provide essential frontline support within our IT support team. This role involves handling user inquiries, diagnosing common hardware and software issues, and ensuring timely resolution of incidents to maintain seamless IT operations. The successful candidate will support end users by delivering professional assistance, documenting issues effectively, and contributing to continuous process improvements, thereby ensuring a positive user experience. This position offers a valuable opportunity to develop foundational IT support skills, work within a collaborative environment, and grow your expertise in IT service management. Software Requirements Required Skills: Basic proficiency with service desk tools such as JIRA Service Desk or similar for incident logging and tracking Knowledge of ITIL incident management principles and service delivery standards Familiarity with Microsoft Windows operating systems (client and server editions) Ability to assist with Active Directory tasks such as password resets and account unlocks Understanding of remote access methods , including VPN and remote desktop solutions Basic knowledge of Virtual Desktop Infrastructure (VDI) systems, like VMware Horizon or similar, for initial troubleshooting Experience supporting printing solutions like SafeComm or equivalent Preferred Skills: Experience using ServiceNow or other support management tools Basic scripting knowledge such as PowerShell or batch scripting for automations Some networking terminology (DNS, DHCP, VPN) Overall Responsibilities Log, prioritize, and track incidents and service requests in the service desk system accurately Perform initial troubleshooting steps for common issues, including password resets, software errors, and peripheral access problems Assist users with remote access and Virtual Desktop Infrastructure (VDI) login issues Manage user accounts in Active Directoryreset passwords, unlock accounts, and update permissions as needed Escalate unresolved or complex issues to higher support levels following organizational procedures Communicate effectively with users to provide updates and resolutions Document incident details, troubleshooting steps, and resolutions clearly for future reference Support routine maintenance tasks such as software updates and hardware checks Participate in team meetings and ongoing training to enhance support skills Support continuous improvement initiatives for service desk processes Strategic objectives: Ensure high levels of user satisfaction through prompt, accurate, and courteous support Minimize incident resolution times and repeat issues Uphold high standards of documentation and process adherence Performance outcomes: Ticket resolution within set SLAs Accurate documentation and positive user feedback Increased first-call resolution rate over time Technical Skills (By Category) Service Desk Operations (Essential): Use of incident and request management tools like JIRA Service Desk or ServiceNow Understanding of ITIL principles related to incident management and service delivery Ability to log, categorize, and close tickets properly Troubleshooting & User Support (Essential): Basic troubleshooting of hardware and software issues on Windows platforms Active Directory management including password resets and account unlocks Supporting remote access solutions and VDI environments (e.g., VMware Horizon) Assisting with printing issues and peripheral device troubleshooting Networking & Hardware Support (Preferred): Knowledge of basic network connectivity issues (VPN, DNS, DHCP) Hardware troubleshooting for desktops, laptops, and peripherals Automation & Documentation (Optional but Beneficial): Basic scripting skills in PowerShell , batch files for automating repetitive tasks Clear documentation skills for incident reports and knowledge articles Experience Requirements 2-5 years of experience supporting end-user IT issues, preferably within a support desk or helpdesk environment Experience applying ITIL best practices for incident handling and service management Supporting hardware and software issues on Windows and VDI systems Customer service experience demonstrating patience, professionalism, and effective communication Alternative pathways: Candidates demonstrating strong technical aptitude, problem-solving, and a passion for IT support with relevant training or certifications may be considered. Day-to-Day Activities Receive, prioritize, and resolve support tickets via the support platform Troubleshoot user-reported issues, including password resets, hardware repairs, and software problems Assist users with remote access requests and basic VDI troubleshooting Manage Active Directory user accounts and permissions Escalate complex or unresolved issues to higher-tier support efficiently Document incidents, troubleshooting steps, and resolution details accurately Perform routine system maintenance and validation tasks Collaborate with team members and participate in knowledge sharing and training activities Continuously seek opportunities to improve support processes and user experience Qualifications Bachelors degree in Computer Science, Information Technology, or equivalent qualification Basic proficiency with support tools such as JIRA Service Desk or ServiceNow Knowledge of Windows operating systems and Active Directory management Familiarity with remote access, VDI, and printer support Good communication and interpersonal skills Willingness to work in shifts or outside regular hours if needed Professional Competencies Excellent verbal and written communication skills Customer-focused mindset with patience and empathy Strong listening skills to understand user issues effectively Willingness to learn new tools, techniques, and support procedures Ability to work collaboratively within a team setting Organizational skills to manage multiple tickets and priorities Adaptability and flexibility to handle changing support needs

Min 1 Yr Exp Into Technical Support International Voice Only Technical Graduate CTC -Up to 4 LPA+ Variables 24*7 Shift 2 Way Cab 5 days working Exp Considered After Graduation Only Immediate Joiners Only Location-Bangalore Contact 8769866443 Neha

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less