Skill required: Network Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of NetworkThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for May represent the team and actively help in the preparation of documents to support tenders for contracts Clean order validation of customer requirements to ensure smooth provisioning Allocated work by the Inbox Manager and then plans and manages own workload in line with team performance targets and customer satisfaction Liaises with various other departments including pre sales, product management, customer services and sales teams to ensure accurate data capture and provisioning Raises all orders and MACD requests onto the various CRM systems to ensure order completion is in line with SLA and accurate billing Proactively keeps the customer updated at all key stages of the order cycles May attend and actively contributes to customer service reviews to build and strengthen relationships Adhere to all documented processes & procedures Manage ad hoc projects and undertake additional tasks and responsibilities to ensure timely service deliveryAccurate records will be maintained to ensure MACD change requests can be completed in a timely manner, thus ensuring maintenance of a green order book and quality of service May work on multiple orders at once Supports both Consumer & Business accounts across the business Supports customers with contracts for multiple solutions across multiple 3rd party suppliers Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Job Description - CSS Analyst Voice Location: Chennai, India Job Title: IT Support Engg Reports to: IT Manager Resource Type: Employee Last Revision Date: Jan 2025 ESSENTIAL SKILLS: Candidate should be comfortable to work in 24/7 environment. Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required. Microsoft Certified Desktop Technician preferred. TECHNICAL SKILLS: Extensive knowledge of troubleshooting Windows 10\11 and Mac operating systems. Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications. Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN. Should be skilled in virus/malware removal and troubleshooting customized applications. Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth. Knowledge of mobile device management and troubleshooting COMMUNICATION SKILLS: Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar. Neutral accent, suitable speech rate, appealing voice, and confident tone. Ability to talk naturally with no need for filler. Call management and effective email communication skills.

ANSR is hiring for one of its client. The position involves but is not limited to: Provide technical support for hardware, software, applications, and network issues via telephone or online to end-users, logging calls made to IT Support team and keep track of response time and outcomes Identifying, diagnosing, and resolving the level 1/2 issues in computer hardware and software in a mainframe system such as Laptops/Desktops/Tablets/Printers/Mobiles within given SLAs When On-Call during after hours, act as the single point of contact for the high priority Incidents and if required escalate them to the respective team within given SLAs Manage IT Support team’s tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency and escalate when necessary Undertaking Problem Management to investigate the root causes of incidents for the proactive prevention of problems Assist with IT onboarding for new employees, including device setup, access provisioning, and orientation on IT systems Handle offboarding processes, ensuring secure deactivation of accounts and retrieval of IT assets Manage user accounts and permissions in Active Directory, Microsoft 365, and enterprise applications Document solutions, create user guides, and contribute to the IT knowledge base Educate users on IT policies, security best practices, and self-service resources Participate in IT projects and assist with system rollouts and upgrades Manage group policies and access-related issues Mandatory (critical for the Role): Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience Proven at least 2 years of experience in providing technical support and troubleshooting for hardware, software, and network issues in a similar role Knowledge and experienced with remote access methods and troubleshooting methodologies Excellent experience supporting and troubleshooting Windows 10, 11, M365 Applications including Outlook, Office, OneDrive and SharePoint, Enterprise Applications, and hardware within the Microsoft infrastructure Proficiency in Active Directory for user management, password resets, and group membership administration Experience in troubleshooting user account issues in Microsoft 365 Admin Center, Entra ID, and Microsoft Endpoint Manager Knowledge of networking concepts, protocols, and troubleshooting methodologies including VPN, Wi-Fi, and DNS Strong problem-solving skills and attention to details Skills (Technical, Business, Leadership): Strong hardware support knowledge (laptops, desktops, printers, routers, etc) Exceptional customer service Great communication, both oral and written Excellent problem-solving skills and the ability to work independently or as part of a team. Attention to detail and ability to prioritize tasks in a fast-paced environment. Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar) Ability to create clear technical documentation and user guides Show more Show less

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position About Roche Join Roche, a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people s lives. At Roche Information Solutions India Private Limited, located in Pune, we foster a collaborative and innovative environment where your expertise contributes directly to meaningful healthcare solutions. We are committed to developing cutting-edge technology that transforms patient care, and we are looking for passionate individuals to join our mission. Role Overview We are seeking a skilled and motivated Cloud DevOps Engineer with strong expertise in Google Cloud Platform (GCP) and Infrastructure as Code (IaC) using Terraform. You will be a key member of our team, responsible for designing, building, automating, managing, and monitoring robust, scalable, and secure cloud infrastructure on GCP. Your work will directly enable our development teams to deliver innovative healthcare solutions efficiently and reliably. This role requires deep hands-on experience with GCP networking, databases, caching, container orchestration, CI/CD pipelines, and a passion for automation using Terraform. Key Responsibilities Infrastructure as Code (IaC): Design, build, manage, and maintain GCP infrastructure using Terraform following best practices for security, reliability, and maintainability. GCP Networking: Implement and manage VPC networks, subnets, firewall rules, load balancing, and connectivity solutions (e.g., VPN, Interconnect, Private Service Connect) within GCP. Compute & Containerization: Deploy, manage, and scale applications using Cloud Run and Google Kubernetes Engine (GKE) leveraging Docker containers. Database Management: Provision, configure, manage, and monitor GCP database services like Cloud SQL and potentially other relevant database solutions. Caching: Implement and manage GCP caching solutions (e.g., Cloud Memorystore) to optimize application performance. CI/CD Pipelines: Design, implement, and maintain robust CI/CD pipelines (e.g., using GitLab CI, GitHub Actions, Cloud Build) for automated testing and deployment of infrastructure and applications. Monitoring & Logging: Implement and manage comprehensive monitoring, logging, and alerting solutions using GCP native tools (Cloud Monitoring, Cloud Logging) and potentially other tools (e.g., Prometheus, Grafana). Automation: Automate infrastructure provisioning, configuration management, and operational tasks using scripting languages (e.g., Python, Bash). Security: Implement and enforce cloud security best practices, including IAM policies, network security controls, and secrets management. Collaboration: Work closely with development, security, and operations teams in an Agile environment to support application deployment and troubleshoot issues. Optimization: Continuously evaluate and optimize cloud infrastructure for performance, cost-efficiency, and reliability. Documentation: Maintain clear and comprehensive documentation for infrastructure configurations, processes, and runbooks. Required Qualifications (Must-Haves) Bachelors degree in Computer Science, Engineering, or a related field, or equivalent practical experience. A minimum of 3-5 years of hands-on experience in a Cloud DevOps or Infrastructure Engineering role. Mandatory, strong, proven experience with Google Cloud Platform (GCP) services and infrastructure management. Mandatory, deep expertise in Infrastructure as Code (IaC) using Terraform. Mandatory, solid understanding and practical experience with GCP networking concepts and services (VPC, subnets, firewalls, load balancing). Mandatory experience managing cloud databases on GCP (e.g., Cloud SQL). Mandatory experience implementing and managing caching solutions on GCP (e.g., Cloud Memorystore). Mandatory experience with containerization (Docker) and container orchestration (Kubernetes/GKE, Cloud Run). Demonstrable experience building and managing CI/CD pipelines. Proficiency in scripting languages such as Python or Bash. Experience with cloud monitoring and logging tools (e.g., Cloud Monitoring, Cloud Logging). Strong Linux system administration skills. Excellent problem-solving, communication, and teamwork skills. Experience working within an Agile/Scrum development methodology. Preferred Qualifications (Nice-to-Haves) GCP Certifications (e.g., Professional Cloud DevOps Engineer, Professional Cloud Architect, Professional Cloud Network Engineer). Experience with configuration management tools like Ansible. Experience with advanced monitoring tools like Prometheus, Grafana, or Datadog. Familiarity with other GCP services (e.g., Pub/Sub, BigQuery, Spanner). Experience working in regulated industries, particularly healthcare. Specific experience with GitLab CI, GitHub Actions, or Jenkins. What We Offer The opportunity to work on challenging and impactful projects that contribute to improving healthcare globally. A collaborative, innovative, and supportive work culture within a leading global company. Opportunities for continuous learning, professional growth, and career development, particularly within the GCP ecosystem. A competitive compensation and benefits package. Who we are . Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "

We re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you re a high performer who s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. We re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you re a high performer and an expert in your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You understand that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses it together. Alteryx is searching for an IT Service Desk Analyst Technician based in our Bengaluru, India office. As an IT Service Desk Analyst your primary responsibilities are providing professional and efficient desktop support and customer care in a medium-large-sized enterprise environment. A strong customer service mindset and demonstrated knowledge of Mac and PC troubleshooting is key to succeeding in this role. We are a fast-growing company and there are many opportunities to contribute to the success of the IT team while growing and maturing your technical and customer service skillsets. Participate in a 24/7 rotational shift to ensure high availability and support of authentication services. Key Responsibilities: Zealously promotes our Customer Centric approach: working to be a part of our customers solutions. Directly involved in the troubleshooting and repair of End User Computing equipment (desktops, laptops, printers, conferencing room hardware) Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives. Participate in a 24/7 rotational shift to ensure high availability and support of authentication services. Support of local and remote desktops and laptops in a mixed Microsoft and Apple environment. Troubleshoot and support wireless and Remote connectivity, VPN (Virtual Private Network) clients, Web conferencing, Printing and scanning and Email. Software installation and troubleshooting. Triage desktop connectivity issues, and work with the appropriate teams to resolve issues. Contribute to KB (Knowledge Base) article creation. Requirements: Demonstrated customer service & troubleshooting skill sets. Must be customer service focused, desiring to exceed customer expectations at every opportunity. Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution. Proven ability to take ownership of job responsibilities with minimal oversight. Effective communication and team collaboration skills. At least 2-3 years of IT-related support experience. Comfortable supporting executive team members. Preferred: Strong understanding of the Microsoft stack of applications (Microsoft O365, Microsoft Teams), Windows Operating Systems (Windows 10), Active Directory Administration, Group Policies, Microsoft Exchange Online, etc. Full understanding of typical PC and Mac hardware and software installation. Experience supporting smart phones and tablets. Understanding of security practices including physical, internet, and wireless security. Understanding of user authentication (passwords and 2fa). CompTIA, Microsoft or Apple Certified. Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we re invested in building teams with a wide variety of backgrounds, identities, and experiences . This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant s capacity to serve in compliance with U.S. export controls.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position About Roche Join Roche, a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people s lives. At Roche Information Solutions India Private Limited, located in Pune, we foster a collaborative and innovative environment where your expertise contributes directly to meaningful healthcare solutions. We are committed to developing cutting-edge technology that transforms patient care, and we are looking for passionate individuals to join our mission. Role Overview We are seeking a skilled and motivated Cloud DevOps Engineer with strong expertise in Google Cloud Platform (GCP) and Infrastructure as Code (IaC) using Terraform. You will be a key member of our team, responsible for designing, building, automating, managing, and monitoring robust, scalable, and secure cloud infrastructure on GCP. Your work will directly enable our development teams to deliver innovative healthcare solutions efficiently and reliably. This role requires deep hands-on experience with GCP networking, databases, caching, container orchestration, CI/CD pipelines, and a passion for automation using Terraform. Key Responsibilities Infrastructure as Code (IaC): Design, build, manage, and maintain GCP infrastructure using Terraform following best practices for security, reliability, and maintainability. GCP Networking: Implement and manage VPC networks, subnets, firewall rules, load balancing, and connectivity solutions (e.g., VPN, Interconnect, Private Service Connect) within GCP. Compute & Containerization: Deploy, manage, and scale applications using Cloud Run and Google Kubernetes Engine (GKE) leveraging Docker containers. Database Management: Provision, configure, manage, and monitor GCP database services like Cloud SQL and potentially other relevant database solutions. Caching: Implement and manage GCP caching solutions (e.g., Cloud Memorystore) to optimize application performance. CI/CD Pipelines: Design, implement, and maintain robust CI/CD pipelines (e.g., using GitLab CI, GitHub Actions, Cloud Build) for automated testing and deployment of infrastructure and applications. Monitoring & Logging: Implement and manage comprehensive monitoring, logging, and alerting solutions using GCP native tools (Cloud Monitoring, Cloud Logging) and potentially other tools (e.g., Prometheus, Grafana). Automation: Automate infrastructure provisioning, configuration management, and operational tasks using scripting languages (e.g., Python, Bash). Security: Implement and enforce cloud security best practices, including IAM policies, network security controls, and secrets management. Collaboration: Work closely with development, security, and operations teams in an Agile environment to support application deployment and troubleshoot issues. Optimization: Continuously evaluate and optimize cloud infrastructure for performance, cost-efficiency, and reliability. Documentation: Maintain clear and comprehensive documentation for infrastructure configurations, processes, and runbooks. Required Qualifications (Must-Haves) Bachelors degree in Computer Science, Engineering, or a related field, or equivalent practical experience. A minimum of 3-5 years of hands-on experience in a Cloud DevOps or Infrastructure Engineering role. Mandatory, strong, proven experience with Google Cloud Platform (GCP) services and infrastructure management. Mandatory, deep expertise in Infrastructure as Code (IaC) using Terraform. Mandatory, solid understanding and practical experience with GCP networking concepts and services (VPC, subnets, firewalls, load balancing). Mandatory experience managing cloud databases on GCP (e.g., Cloud SQL). Mandatory experience implementing and managing caching solutions on GCP (e.g., Cloud Memorystore). Mandatory experience with containerization (Docker) and container orchestration (Kubernetes/GKE, Cloud Run). Demonstrable experience building and managing CI/CD pipelines. Proficiency in scripting languages such as Python or Bash. Experience with cloud monitoring and logging tools (e.g., Cloud Monitoring, Cloud Logging). Strong Linux system administration skills. Excellent problem-solving, communication, and teamwork skills. Experience working within an Agile/Scrum development methodology. Preferred Qualifications (Nice-to-Haves) GCP Certifications (e.g., Professional Cloud DevOps Engineer, Professional Cloud Architect, Professional Cloud Network Engineer). Experience with configuration management tools like Ansible. Experience with advanced monitoring tools like Prometheus, Grafana, or Datadog. Familiarity with other GCP services (e.g., Pub/Sub, BigQuery, Spanner). Experience working in regulated industries, particularly healthcare. Specific experience with GitLab CI, GitHub Actions, or Jenkins. What We Offer The opportunity to work on challenging and impactful projects that contribute to improving healthcare globally. A collaborative, innovative, and supportive work culture within a leading global company. Opportunities for continuous learning, professional growth, and career development, particularly within the GCP ecosystem. A competitive compensation and benefits package. Who we are A healthier future drives us to innovate. Together, more than 100 000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Education:Any Degree or 3 Year Diploma Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : AWS Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Should be a Graduate Should be a AWS certified Summary :As an Application Designer with expertise in AWS Architecture, you will be responsible for designing and defining requirements for applications that meet business process and application requirements. Your typical day will involve working with cross-functional teams, analyzing business requirements, and designing scalable and secure AWS architectures. Roles & Responsibilities:- Design and develop scalable and secure AWS architectures for applications, ensuring high availability, fault tolerance, and disaster recovery.- Collaborate with cross-functional teams to analyze business requirements and design applications that meet business process and application requirements.- Develop and maintain technical documentation, including architecture diagrams, design documents, and standard operating procedures.- Provide technical guidance and mentorship to junior team members, ensuring adherence to best practices and standards for AWS architecture design and development.- Stay updated with the latest advancements in AWS architecture and cloud computing, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in AWS architecture design and development and Terraform .- Good To Have Skills: Experience with other cloud platforms such as Azure or Google Cloud Platform.- Strong understanding of cloud computing concepts and principles, including Infrastructure as Code (IaC), DevOps, and microservices architecture.- Experience with containerization technologies such as Docker and Kubernetes.- Experience with scripting languages such as Python or Bash.- Solid grasp of networking concepts and protocols, including TCP/IP, DNS, and VPN.- Experience with security and compliance frameworks such as SOC 2, PCI DSS, and HIPAA. Additional Information:- The candidate should have a minimum of 7.5 years of experience in AWS architecture design and development.- The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering scalable and secure AWS architectures.- This position is based at our Bengaluru office. Qualification Should be a Graduate Should be a AWS certified

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures, Wireless, Meraki & Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : -Bachelors degree in information technology related field of study with a network/software engineeri Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will play a crucial role in ensuring the smooth functioning of network infrastructures and providing technical support to resolve any issues that may arise. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure the smooth functioning of network infrastructures.- Provide technical support to resolve any issues that may arise.- Collaborate with cross-functional teams to troubleshoot and resolve network-related problems.- Monitor network performance and identify areas for improvement.- Implement network security measures to protect against unauthorized access. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and technologies.- Experience with network troubleshooting and diagnostic tools.- Knowledge of network security principles and best practices.- Good To Have Skills: Experience with cloud networking technologies. Additional Information:- The candidate should have a minimum of 2 years of experience in Network Infrastructures.- This position is based at our Gurugram office.- A Bachelor's degree in information technology related field of study with a network/software engineering focus is required. Qualification -Bachelors degree in information technology related field of study with a network/software engineeri

Identify and pursue new business opportunities in the IT network & security professional services sector Build and maintain strong relationships with key decision-makers Collaborate with technical teams to develop tailored proposals and presentations Required Candidate profile Min 5yrs of exp in sales / business development within the IT network & security industry. Strong understanding of network & security technologies, such as firewalls, VPNs, SIEM, and cloud security.

Description: Job Description- IT Service Desk Analyst Job Location: Delhi-NCR WHO ARE WE LOOKING FOR: As part of our continued improvement plan for Information Services we are seeking an enthusiastic IT Service Desk Analyst with great technical and customer service skills to be part of our Service Delivery team and support our members of staff and wider user community across the M+C Saatchi network. We are focused on providing the best customer service for our users. Working as part of this highly motivated team you will help ensure the delivery of high-quality services in line with SLAs and best practice. As an IT Service Desk Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies DESCRIPTION: Reporting to the IT Service Delivery Manager. Core objective is to provide first and second line support to staff within the agency; assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress. WHAT WILL YOU BE RESPONSIBLE FOR: To provide technical support; dealing with support queries in person, via phone, email and the IT help desk system To maintain a high degree of customer service for all support queries and adhere to all service management principles Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd/3rd Line support teams Respond to all calls on the call logging system or as instructed by the management team. Log all reported incidents or service requests in the IT ticketing system (Fresh Service) Respond to enquiries from clients and offsite staff and help them resolve any hardware or software problems Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedures Escalate high priority incidents to both internal and external teams, as appropriate Keep customers and other interested parties informed of progress throughout the lifecycle and ensure that corrective action is taken to avoid or minimise delays Perform Active Directory administration: Creating user accounts, reset passwords, create groups, etc. To take ownership of user problems and be proactive when dealing with user issues Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting customers. To arrange for external technical support where problems cannot be resolved in house Liaise with external suppliers and vendors to order hardware and software for customers Maintaining the knowledge base for end user self-help and Service desk first line incident resolution and request fulfilment. Support customers in the use of computer equipment by providing necessary training and advice Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management WHAT ARE THE REQUIREMENTS OF THE ROLE: Minimum 2 Years of Experience in similar role. Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority. Strong interpersonal skills with the ability to deal with the business at all levels. A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agency. A strong knowledge of Microsoft/Mac operating systems and productivity tools. Previous Service Desk experience Excellent verbal and written communication skills, ability to retain instruction, and push forward Experience of using call logging software Desire to progress, high motivation and good team working essential WHAT SKILLS DO WE NEED FOR THIS ROLE: Microsoft Windows versions 10 - 11 Apple IOS installation, configuration, and troubleshooting Active Directory user and group administration Audio Visual and video conference technologies and hardware Anti-virus installation and centralised deployment/management tools (e.g. Sophos) Remote/Secure access & VPN solutions (particularly FortiClient) WAN/LAN Technologies Service Desk call logging software (Fresh Service) Wi-Fi Technologies (specifically Meraki) Desktop Imaging (Windows & Mac) Email management/security (particularly Mimecast) Microsoft Office 365 administration Mobile Telephony (IOS and Android) MDM - Intune Secure file sharing system (particularly Egnyte) Four shift patterns working between the hours of Monday – Friday 03:00AM – 12:00PM IST (AUS Shift) 09:00AM – 06:00PM IST (APAC Shift) 02:00PM – 11:00PM IST (UK Shift) 06:30PM – 03:30AM IST (US Shift) Occasional overtime may be available to meet the demands of the business. Willing to work weekends and out of hours/unsociable hours on occasion What Can you look forward to: Being a part of the world’s largest independent advertising holding group. Family Health Insurance Coverage. Flexible Working Hours. Regular events including Reece Lunch & indoor games. Employee Training/Learning Programs About M+C Saatchi Group: M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity with business-wide activity across people, culture, industry and society. As part of this, M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR). Additional Description: N/A " Show more Show less

Should have acquired Bachelor’s Degree in Technology / Engineering in Computer Science / Information Technology / Electronics & Communications Engineering (or) Master of Computer Applications (MCA) (or) Master of Science in Computer Science / Information Technology from a reputed Institute. Master’s Degree in Technology / Engineering in preferable. CERTIFICATIONS: Certifications in IT Infrastructure / Hardware / Software / DBMSs / Networks / Virtualizations / Cloud Infrastructures / Cyber Security etc from reputed Organizations / OEMs is an add advantage. Should have a minimum of 15 years of experience in Configuration, Administration & Maintenance of all the Devices related to entire IT Infrastructure ( Data Centre – Servers / Fire Walls / Network and Related Devices / Storage / Cyber Security / Virtual Desktop Infrastructure / Mail Servers / Cloud Hosting ). 5 years of such experience should be in Managerial Cadre. Should have good exposure and experience in Linux & MS-Windows Administration / Oracle, MS-SQL Plus & PostgreSQL DBMSs / DevOps CI/CD Platform preferably GitLab. Excellent written and verbal communication skills, client-interaction, and internal communication skills Roles and Responsibilities Skill set Required: Complete command over Virtualization Concepts like VMWare ,KVM, and Hyper-V etc. Knowledge and experience on Private Cloud -- VMware, OpenStack etc. Experience on DNS, DHCP, NFS, FTP, NPS, NTP, Samba, DFS, Squid Proxy, SNMP,VPN, IPsec VPNs, LDAP and Active Directory. Should have experience on web servers like Apache Tomcat, IIS and should have knowledge on resolving issues at Web Server leveland Data Base level. Experience on data bases like PostgreSQL, Microsoft SQL Server, and Oracle RDBMS. Knowledge on Endpoint Protection, Endpoint DLP& Endpoint Encryption, UTM/NGW Firewalls and Hardware Load Balancers. Should have experience on Software and Hardware server load balancers, Switches & Routers. Should be technical competent to cover components such as Routers, Switches, SAN Switches, VLANs, Load-Balancers, Firewalls, WAN optimization, Routing Protocols, Multicast, QOS, Network Management platforms. This is not an exhaustive list but is intended to demonstrate the complexity and range of components that make up the IT Infrastructure / Network / Data Centre portfolio. Should have knowledge on LAN, WAN, Wireless Networks, Internet Protocol Suite, ISPs, MPLS, Point-to-Point,and Internet Leased Lines. Should have knowledge and experience on Storage, Blade Chassis, Compute Nodes, Enterprise Servers. Should have proven experience in designing and implementing large and complex Computer Network Solutions. Should be able to monitor/identify Network attacks like Passive, Active, Distributed, Insider, Close-in, Phishing, Hijack, Spoof, Buffer overflow, Exploit, Password, Eaves dropping, Data Modification, Identity Spoofing (IP Address Spoofing), Password–Based Attacks, Denial-of-Service, Man-in-the-Middle, Compromised-Key, Sniffer, Application-Layer. Should be able to safeguard the IT Infrastructure with from Cyber attacks by analyzing and mitigating. Good Knowledge in backup technologies and should be able to plan backup schedules & IT Infrastructure Access Management. Roles & Responsibilities: He / she is responsible for 24 X 7 operation of the entire IT Infrastructure. Coordinating, monitoring, and assigning tasks to the team members. Coordinating with the other project managers with respect to the project environment requirements such as hardware and software. Co-ordinating with vendors for payment of regular bill payments etc. Resolving Power Supply issues of IT Infrastructure (LAN and Data Centre, Servers , Systems etc.). IT Infrastructure sizing for hardware requirements. Maintaining IT equipment Audit Record, documenting the Audit,Network/Data Centre Architecture, Assigning Roles and Responsibilities of Team Members; Preparing variety of materials (e.g. reports, memos, letters, procedures, manuals, etc.) for the purpose of documenting activities, providing written reference, and/or conveying in formation. Maintaining record of Licenses, Expiry Dates, AMCsofall IT Infrastructure. Training and guiding the team members on Networks, Servers, Desktops, Projectors, Printers, Wireless Equipment and maintaining sanity in the team. Coordinating with the Managers for smooth flow of processes. Installation and Configuration, Resource Optimization, Delivery Management, Technical Support, Requirement Analysis and IT Infrastructure Management , System Administration, Hardware/Software Troubleshooting. Detailed knowledge at design level of all major components of IT Infrastructure / Network Infrastructure / Data Centre (Layer-2&3andabove limited to Network Virtualization). Handle any dynamic requirements with respect to total CGG IT Infrastructure and works ordered by reporting manager and others Following existing best practices for installation & maintenance of IT Infrastructure. To be awareofthehistory and evolution of IT Infrastructure. Should keep abreast with State-of-the-art technologies in IT Infrastructure. Data Centre Access Management–both Physical and Logical. Coordinating with Vendors/OEMs for resolving the issues in all the IT Infrastructure Data Centre &Disaster Recovery Centre Management, conducting DC-DR drills. Management of Audio Video equipment, Video Conferencing & Collaboration.

Job Description The Network Region Build (NRB) team is responsible for deploying greenfield infrastructure, establishing network connectivity for new (Oracle Cloud Infrastructure) OCI regions, and enabling compute connectivity for child sites. This includes building and managing data center fabrics, edge networks, backbone, fiber metro networks, and supporting multi-cloud initiatives. NRB provides 24x7 operational support during build phases and oversees network and server rack adds, decommissions, and capacity expansions. The team also drives automation, process improvements, and tool development in collaboration with Network Automation to enhance efficiency. This role involves designing, deploying, and operating large-scale global cloud networks. It requires a deep understanding of network protocols and programming skills to support automation at scale. As OCI's cloud network spans a global footprint, this role supports a vast infrastructure of network devices and millions of connected servers across dedicated backbone and internet-based connectivity. Career Level - IC3 Responsibilities Participate in Network lifecycle management through network build and/or upgrade projects. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time. Serve as technical lead for team projects. Contributes to the development of roadmap issues. Leads development of new runbooks and method of procedures. Mentors junior engineers. Participates in network solution and architecture design process. Responsibility for developing standalone features. Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. Lead post-event root cause analysis. Coordinate with networking automation services for the development and integration of support tooling. Frequently develops scripts to automate routine tasks for team and business unit. Serves as SME on software development projects for network automation. Supports network vendor software bug fixes. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Experience working in a large ISP or cloud provider environment. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience with Internet peering and inter-domain networking. Experience with scripting or automation and datacenter design – Python preferred, but must demonstrate knowledge in a scripting or compiled language. Experience with automation systems, framework design/use and deployment. Experience with network modeling and programing – YANG, OpenConfig, NETCONF. Knowledge of network security design, system performance characterization and testing. Knowledge of data flow and telemetry design, deployment and operation. Excellent judgment in influence for product roadmap direction, features, and priorities. Excellent organizational, verbal, and written communication skills. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Greetings from Squirrel Softech Services – SAP Partner Company. AWS Networking (VPC, Subnets, NAT, Route 53) Linux Server Administration Network Troubleshooting Security Groups, NACLs, IAM Cloud Monitoring Tools Strong Communication

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Bengaluru. Education Qualification: Full-time graduation (15 Years of Education) Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Bengaluru) Role: Service Desk - International Voice Shift: 24/7 Location: Bengaluru (Work from office) Experience: 1 - 4 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate If interested, please share your resume with below details to pc.sriram@infosys.com Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Regards, Infosys BPM Talent Acquisition | INFY HR Show more Show less

Location: Trivandrum Technopark Campus Experience: 10 - 12 years Employment Type: Full-time | On-site (US Shift) Role Overview: We are looking for a dynamic and skilled Network Engineer / Administrator with CCNA certification and a minimum of 10 years of hands-on experience in managing network infrastructure, firewalls, VPNs, and security systems. This role demands excellent communication skills and direct interaction with international clients , making client engagement and issue resolution a key part of the job. Role & responsibilities : Design, implement, and support network infrastructure for internal systems and client environments. Configure and troubleshoot routers, switches, firewalls, VPNs, and wireless networks. Monitor network performance and security, ensure uptime, and proactively resolve issues. Maintain system documentation, logs, and reports for audits and analysis. Interact regularly with international clients to understand requirements, provide updates, and deliver resolutions. Implement network policies, security standards, and best practices. SDN, SDWAN hands-on Experience Work closely with cross-functional teams including server admins, cloud engineers, and IT support teams. Provide Level 2/3 support for escalated network issues. Participate in client meetings, system audits, and infrastructure improvement initiatives. Required Skills & Qualifications 10 - 12 years of relevant experience in Network Engineering or Network Administration. Must have active CCNA certification . (Additional certifications like CCNP or security certifications are a plus.) Solid knowledge of Cisco hardware, networking protocols, VLANs, DNS, DHCP, routing, and switching. Experience working with firewalls, VPNs, IDS/IPS systems. Prior experience in a client-facing role with international customers is mandatory . Excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks in a fast-paced environment. Bachelors degree in Computer Science, Information Technology, or related field. What We Offer: Opportunity to work in global environments and client projects. A collaborative, growth-oriented work culture. Exposure to cutting-edge technologies in infrastructure management. Competitive compensation and performance-linked benefits.

Job Description: Responsibilities: 1)Implement and manage Azure Active Directory (AAD) with appropriate access controls. 2)Configure network security groups (NSGs), Azure Firewall, and VPN gateways. 3)Monitor Azure Security Center, implement threat detection, and respond to security incidents. 4)Create and manage Azure storage accounts, containers, and blobs. 5)Implement encryption, manage shared access signatures (SAS), and configure firewall rules for secure data access. 6)Deploy and manage web applications using Azure App Services, ensuring high availability and scalability. 7)Configure app settings, environment variables, and connection strings for web applications. 8)Use Infrastructure as Code (IaC) tools like ARM templates, Terraform, and Azure CLI for automating deployment and management tasks. 9)Continuously monitor and optimize the performance of Azure resources. 10) Maintain documentation for the deployed infrastructure and provide training on best practices. Ability Requirements Strong knowledge of Azure cloud services and best practices. Proficiency in network security, identity and access management (IAM), and compliance. Expertise in managing and optimizing blob storage and implementing secure data management practices. Skilled in deploying and managing web applications with a focus on security and performance. Ability to use automation tools for infrastructure deployment and management Key Skills : Cloud Solutions Azure Services Devops Practices

Job Description The Network Region Build (NRB) team is responsible for deploying greenfield infrastructure, establishing network connectivity for new (Oracle Cloud Infrastructure) OCI regions, and enabling compute connectivity for child sites. This includes building and managing data center fabrics, edge networks, backbone, fiber metro networks, and supporting multi-cloud initiatives. NRB provides 24x7 operational support during build phases and oversees network and server rack adds, decommissions, and capacity expansions. The team also drives automation, process improvements, and tool development in collaboration with Network Automation to enhance efficiency. This role involves designing, deploying, and operating large-scale global cloud networks. It requires a deep understanding of network protocols and programming skills to support automation at scale. As OCI's cloud network spans a global footprint, this role supports a vast infrastructure of network devices and millions of connected servers across dedicated backbone and internet-based connectivity. Career Level - IC3 Responsibilities Participate in Network lifecycle management through network build and/or upgrade projects. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time. Serve as technical lead for team projects. Contributes to the development of roadmap issues. Leads development of new runbooks and method of procedures. Mentors junior engineers. Participates in network solution and architecture design process. Responsibility for developing standalone features. Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. Lead post-event root cause analysis. Coordinate with networking automation services for the development and integration of support tooling. Frequently develops scripts to automate routine tasks for team and business unit. Serves as SME on software development projects for network automation. Supports network vendor software bug fixes. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Experience working in a large ISP or cloud provider environment. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience with Internet peering and inter-domain networking. Experience with scripting or automation and datacenter design – Python preferred, but must demonstrate knowledge in a scripting or compiled language. Experience with automation systems, framework design/use and deployment. Experience with network modeling and programing – YANG, OpenConfig, NETCONF. Knowledge of network security design, system performance characterization and testing. Knowledge of data flow and telemetry design, deployment and operation. Excellent judgment in influence for product roadmap direction, features, and priorities. Excellent organizational, verbal, and written communication skills. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

We are seeking experienced professionals for two positions: a Customer Support Engineer with at least 2 years of experience in troubleshooting computer hardware and CCTV systems, and a Network Administrator with a minimum of 4 years of experience, holding OEM certifications such as CCNA or MCSE. Job Profile Location: Laksar, Haridwar, Roorkee Qualification: B.Sc., B.Tech, BA, BCA, Diploma in Hardware - CCNA/MCSE Min. Experience (in Yrs) : 2 Role & Responsibility Allocate IP addresses and manage subsets for various network components. Apply necessary patches and updates to network operating systems and devices. Assist users with network issues, such as slow connections or access problems. Configure and maintain firewalls to prevent unauthorized access. Install, configure, and deploy network hardware (routers, switches, firewalls, etc.). Perform regular checks and maintain physical network hardware. Provide technical support for network-related issues, including connectivity, hardware failures, etc. Regularly update network device firmware and software to maintain functionality and security. Set up network devices and ensure their integration into the existing network. Technical Expertise: Networking Protocols - TCP/IP, DNS, DHCP, FTP, HTTP/HTTPS Server management - Windows Server, Linux, Active directory Hardware Knowledge - Routers, Switches, access points, servers and firewall Network security - Firewalls, VPN, IDs/IPs, SSL/TLS Show more Show less

Job Title : Palo Alto Firewall Engineer Job Location : Gurugram (Work from Office) Experience : 5+ years Notice Period : Early Joiner. Interested candidates can reach out to rekha.srikumar@locuz.com. Technical Skills : Expertise in Palo Alto Networks Next-Generation Firewalls (NGFW). Strong understanding of network security concepts (firewalls, VPNs, IDS/IPS, WAF, DLP, Zero Trust). Proficiency in configuring and troubleshooting VPN technologies (IPSec, SSL VPN). Familiarity with cloud security concepts (e.g., Azure, AWS, GCP) and securing cloud environments with Palo Alto. Experience with scripting languages (e.g., Python). Key Responsibilities: Design & Implementation Architect and deploy Palo Alto firewalls (physical & virtual) Design scalable and secure network security solutions Configuration & Management Configure firewall policies (NAT, QoS, PBF, Security Rules) Administer threat prevention: WildFire, URL Filtering, DNS Security, DLP Manage VPNs (Site-to-Site, GlobalProtect) and Panorama Monitoring & Troubleshooting Monitor logs, alerts, and resolve firewall performance/security issues Conduct in-depth packet and traffic analysis Security & Compliance Maintain compliance (ISO 27001, NIST, PCI DSS) Perform audits, vulnerability scans, and assist with incident response Maintenance & Collaboration Perform upgrades and maintain firewall documentation Show more Show less

Job Title: Technical Support Engineer Reporting Authority Team Lead ??? Tech Support Department/Group: Tech Support Minimum Qualification Graduation Location: Ahmedabad Minimum Experience Fresher Shift Timings EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM) Certification: NA Job Description Position Pre-requisites: Fluency in English Communication (Written and Verbal both) Ready to work in Night Shift Responsibilities: Find technical resolutions on issues or queries related to unknown or new scenarios Meet cases resolution SLAs Manage relationships with clients Work with cross-functional teams as and when required Keep up to date with all eCW products and their enhancements Maintain excellent customer satisfaction level Other duties as assigned Requirements: Proficient with relational databases (MySql, MsSql) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc Experience with XML / XSL, Knowledge of SQL Server 2005, 2008 Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols Other Skills / Abilities: Telephone etiquette Fluency in English Communication Ability to balance multiple priorities Strong analytical and problem-solving skills

Highlight of the engagement opportunity Nature of role: Full time Number of years of experience expected: 1-3 years. Areas of past experience preferred: IT Support / Hardware & Networking Engineer / System Engineer, Linux Educational qualification expected: Graduate. Additional qualifications/ certifications required: Any MS Certification Preferrable additional certification: Any MS Certification Preferred geography of previous work experience: India / Europe / APAC / US Language requirements: Ability to write and speak fluently in English. Note: The role involves the up keeping, configuration, and reliable operation of computer systems, including servers and providing support to remote location team members on the same. Key responsibility areas: Management of basic working on servers, desktops, laptops and smart devices belonging to the organization, using tools like anti-virus solutions, firewall and other relevant software Management of software installation and upgradation requirements on all servers, desktops, laptops and smart devices belonging to the organization Management of data backup, recovery and restoration tasks for all servers, desktops, laptops and smart devices belong to the organization. Monitoring of organization's infrastructure assets on a periodic basis (servers, desktops, laptops and smart devices) Management of hardware component upgradation and maintenance requirements for all infrastructural assets belong to the organization. Maintenance and management of organization LAN, WAN and VPN environments and associated infrastructure Key Requirements: Basic knowledge of Hardware and networking Basic knowledge with working on operating systems - Ubuntu Linux, Windows OS Knowledge with setting up and usage of infrastructure monitoring tools. Must be knowledge of Cloud services like Azure Portal Knowledge with Active Directory Management Other important information: Work permit requirements: Either Indian Citizen or having valid works in India Period of engagement: Full time Probation period: 6 months Compensation: Compensation varies depending on the skill, fitment and role played by the person. Compensation discussions will take place post the selection process. Performance incentives: Typically, all roles at Acies have a performance incentive. Specific aspects will be discussed during the compensation discussion Leave: 22 working days a year. Additional leaves for national holidays, sick leaves, maternity and paternity, bereavement and studies vary based on the city and country of engagement. Other benefits: Other employment benefits including medical insurance will be informed during the compensation discussion. Career growth for full-time roles: Acies believes in a transparent and data-based performance evaluation system. You are encouraged to clarify any questions you have with respect to career growth with Acies personnel you interact with during the selection process. Career opportunities for part-time roles: Conversion of part-time roles to full-time roles depends on both performance of the individual and business needs. You are encouraged to ask about the prospects as you interact with Acies personnel during the selection process. Global mobility: Acies encourages mobility across our offices. Such mobility is, however, subject to business needs and regulations governing immigration and employment in various countries. Desired Candidate Profile: Excellent written and verbal communication skills are essential. Must be dynamic, flexible and possess perseverance skills. Must have working knowledge of fundamental operations of relevant software, hardware and other equipment. Must have related experience and training in troubleshooting and providing help desk support. Should have understanding of business objectives and organization structure. The candidate must have strong work ethics and trustworthiness. The candidate should possess attention to detail and also maintain confidentiality and integrity. Must be highly collaborative and be a team player with commitment to excellence. Must be proficient in Microsoft Office Self-motivated, fast learner with the ability to operate independently. Selection process: We seek to be transparent during the selection process. While the actual process may vary from the process indicated below, the key steps involved are as follows: Personal interviews: There are expected to be at least 3 rounds of online interviews. The number of interview rounds may increase depending on the criticality and seniority of the role involved. Final discussion on career and compensation: Post final selection, a separate discussion will be set up to discuss compensation and career growth. You are encouraged to seek any clarifications you have during this discussion. Preparation required: It is recommended that you prepare on some of the following aspects before the selection process: Broad level understanding of the financial services industry and regulations Understanding of the different services available in a cloud-based development environment and how to effectively utilize those. Refresh technical object-oriented concepts, coding frameworks and standards used till now. Nuanced understanding of past product development experience and the roles played by you. For any additional queries you may have, you can send a LinkedIn InMail to us, connect with us at https://www.acies.consulting/contact-us.php or e-mail us at careers@acies.consulting. How to reach us: Should you wish to apply for this job, please reach out to us directly through LinkedIn or apply on our website career page - https://www.acies.consulting/careers-apply.html Show more Show less

Job Description The Network Region Build (NRB) team is responsible for deploying greenfield infrastructure, establishing network connectivity for new (Oracle Cloud Infrastructure) OCI regions, and enabling compute connectivity for child sites. This includes building and managing data center fabrics, edge networks, backbone, fiber metro networks, and supporting multi-cloud initiatives. NRB provides 24x7 operational support during build phases and oversees network and server rack adds, decommissions, and capacity expansions. The team also drives automation, process improvements, and tool development in collaboration with Network Automation to enhance efficiency. This role involves designing, deploying, and operating large-scale global cloud networks. It requires a deep understanding of network protocols and programming skills to support automation at scale. As OCI's cloud network spans a global footprint, this role supports a vast infrastructure of network devices and millions of connected servers across dedicated backbone and internet-based connectivity. Career Level - IC3 Responsibilities Participate in Network lifecycle management through network build and/or upgrade projects. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time. Serve as technical lead for team projects. Contributes to the development of roadmap issues. Leads development of new runbooks and method of procedures. Mentors junior engineers. Participates in network solution and architecture design process. Responsibility for developing standalone features. Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. Lead post-event root cause analysis. Coordinate with networking automation services for the development and integration of support tooling. Frequently develops scripts to automate routine tasks for team and business unit. Serves as SME on software development projects for network automation. Supports network vendor software bug fixes. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Experience working in a large ISP or cloud provider environment. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience with Internet peering and inter-domain networking. Experience with scripting or automation and datacenter design – Python preferred, but must demonstrate knowledge in a scripting or compiled language. Experience with automation systems, framework design/use and deployment. Experience with network modeling and programing – YANG, OpenConfig, NETCONF. Knowledge of network security design, system performance characterization and testing. Knowledge of data flow and telemetry design, deployment and operation. Excellent judgment in influence for product roadmap direction, features, and priorities. Excellent organizational, verbal, and written communication skills. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide Technical Support to customers and partners T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks Provide configurations, troubleshooting, and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Preparing detailed RCA documents for official submissions to customers Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Working with engineering on filling bugs and working with product teams on feature requests Working on Hot / Risk technical escalations from the region or other theaters Lead case swarming and training sessions for frontline teams Willing to work in flexible and varying shift times, including weekends and evenings Qualifications More than 5 years of customer-facing technical support experience Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.) Experience working with Firewall Central Management Systems Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar) Working knowledge of Security services (IDS/IPS, Firewalls etc.) Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required Excellent English written and verbal communication skills are required Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.) Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus Willing to work in flexible and varying shift times including weekends and evenings is a plus Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Covid-19 Vaccination Information for Palo Alto Networks Jobs Vaccine requirements and disclosure obligations vary by country. Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if: The job requires accessing a company worksite The job requires in-person customer contact and the customer has implemented such requirements You choose to access a Palo Alto Networks worksite If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter. Show more Show less

Position Overview Job Title: Associate - Production Support Engineer Location: Bangalore, India Role Description You will be operating within Corporate Bank Production as an Associate, Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off. Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Be responsible for your own engineering delivery plus, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Update the RUN Book and KEDB as & when required Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow to best provide operational support Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of the run book. Drive knowledge management across the supported applications and ensure full compliance Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your Skills And Experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Technologies/Frameworks: Unix, Shell Scripting and/or Python SQL Stack Oracle 12c/19c - for pl/sql, familiarity with OEM tooling to review AWR reports and parameters ITIL v3 Certified (must) Control-M, CRON scheduling MQ- DBUS, IBM JAVA 8/OpenJDK 11 (at least) - for debugging Familiarity with Spring Boot framework Data Streaming – Kafka (Experience with Confluent flavor a plus) and ZooKeeper Hadoop framework Configuration Mgmt Tooling: Ansible Operating System/Platform: RHEL 7.x (preferred), RHEL6.x OpenShift (as we move towards Cloud computing and the fact that Fabric is dependent on OpenShift) CI/CD: Jenkins (preferred) APM Tooling: either or one of Splunk AppDynamics Geneos NewRelic Other platforms: Scheduling – Ctrl-M is a plus, Autosys, etc Search – Elastic Search and/or Solr+ is a plus Methodology: Micro-services architecture SDLC Agile Fundamental Network topology – TCP, LAN, VPN, GSLB, GTM, etc Familiarity with TDD and/or BDD Distributed systems Experience on cloud platforms such as Azure, GCP is a plus Familiarity with containerization/Kubernetes Tools: ServiceNow Jira Confluence BitBucket and/or GIT IntelliJ SQL Plus Familiarity with simple Unix Tooling – putty, mPutty, exceed (PL/)SQL Developer Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in Follow the Sun model, virtual teams and in matrix structure Service Operations experience within a global operations context 6-9 yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains Good analytical, troubleshooting and problem-solving skills Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.) How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less