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Customer Support Executive GlowTouch Technologies

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Technical Support Engineer at unifyCX, you will play a crucial role in providing frontline customer support, operating in a 24/7 environment to handle inbound inquiries via chat and email. Your primary responsibility will be to interact with customers, troubleshoot issues related to website management, hosting, and network protocols, and offer product guidance. Your efforts will contribute to customer retention and satisfaction in a fast-paced and dynamic environment. Key Responsibilities: - Customer Interaction: Handle incoming questions, troubleshoot issues, and provide guidance to customers. - Retention: Engage with customers considering canceling their subscription to retain them. -...

Posted 2 weeks ago

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