Seeking a DevOps Infra expert (6+ yrs) with advanced Kubernetes (2-3 yrs) experience in app configuration, deployment, scaling, and troubleshooting. Strong expertise in event-driven architecture and AWS services is required.

Overview PepsiCo is a global leader in Convenient Foods and Beverages with a focus on innovation, scalability, and cloud-first solutions. We are looking for a Deputy Director - AWS SRE to join our growing team and help drive the reliability, security, and efficiency of our cloud-based infrastructure. Responsibilities Design, build, and optimize scalable, resilient cloud infrastructure on AWS. Automate operations using Infrastructure as Code (Terraform, CloudFormation) and CI/CD pipelines. Implement and refine observability (logging, monitoring, tracing) using tools like CloudWatch, Prometheus, and Datadog. Drive incident response, root cause analysis, and post-mortem processes. Work with engineering teams to improve system performance, scalability, and cost efficiency (FinOps). Enhance security and compliance by implementing best practices (IAM, security groups, encryption). Participate in on-call rotations and contribute to incident resolution strategies Qualifications 12+ years of SRE/DevOps experience with AWS in large-scale production environments. Deep knowledge of AWS services (EC2, Lambda, ECS, EKS, RDS, S3, VPC, Route 53, etc.). Strong automation skills with Python, Go, or Bash. Experience with Infrastructure as Code (Terraform, Ansible, CloudFormation, CDK). Expertise in CI/CD pipelines (GitHub Actions, Jenkins, ArgoCD, Spinnaker). Solid experience with observability & monitoring ( Prometheus, Grafana, OpenTelemetry). Familiarity with Kubernetes (EKS) and containerization (Docker). Understanding of networking, security best practices, and compliance (SOC 2, ISO 27001). Excellent problem-solving skills and ability to work in a fast-paced environment. Nice to Have Experience with FinOps and cost optimization on AWS. Exposure to multi-cloud environments (Azure, GCP). Previous experience working with high-traffic applications or fintech systems.

Experience with either WordPress or Drupal CMS and AWS deployment with experience in AWS services like S3, EC2, CloudFront, Custom VPC, RDS or Elastic Beanstalk, CloudFormation Templates, Postgres SQL, SecBot, DNS, CloudWatch, Jenkins CI/CD, Nginx

Primary skills Cisco Routing Switching Nexus devices knowledge Load Balancer Secondary Skills Networking Technologies: Site to Site VPN, BGP Job Description Networking Technologies: Site to Site VPN, Load Balancer, VPC, Routing and Switching, BGP. Networking CCNA Basics. able to work on 24/7 support model- ,Cisco Routing & Switching along with nexus devices knowledge , Cisco working knowledge on multi context firewall ,cisco device upgradation & configuration ,Checkpoint ,Palo Alto,F5 knowledge will be added advantage. Establish connectivity with client via S2S, C2S VPN and through internet to meet security policies. Understanding client requirements and provide the end-to-end solution for their experience should be 3 to 5 years minimum

Company Details: Invecto is a Growing IT Infrastructure Solution firm. We are into End-to-End IT Services. We connect our customers with Innovative and Advanced Technologies which are new in the market. We design our solutions in such a way, which are the most innovative solutions that can help to collaborate business efficiently and derive business outcomes. Invecto enables you to unlock the sheer potential to reach your goals.Our key alliance partners are Cisco, CrowdStrike, Fortinet, Palo Alto, Aruba, HPE, Google Cloud, Microsoft Azure, Zscaler, Netskope, and so on. We work on the following areas :IT INFRASTRUCTURE SERVICES SECURITY AND MANAGED IT SERVICESCOLLABORATIONPERFORMANCE OPTIMIZATIONDATA CENTER SOLUTION Website: https://invecto.co.in/ Location :Pune, Baner. We are looking for an experienced Network Manager to lead and oversee the design, implementation, security, and maintenance of enterprise network infrastructure. The ideal candidate should have expertise in network architecture, security, cloud networking, and team management. This role involves leading a team of network engineers, ensuring network uptime, performance optimization, and implementing best practices for security and scalability. Key Responsibilities : Network Design & Strategy : Define and implement network architecture, policies, and best practices. Oversee LAN, WAN, SD-WAN, VPN, MPLS, and cloud networking solutions. Collaborate with IT leadership to align network infrastructure with business goals. Work with vendors and service providers for network procurement and upgrades. Network Security & Compliance Implement and manage firewalls, IPS/IDS, Zero Trust security, and VPNs. Ensure compliance with ISO 27001, NIST, GDPR, and industry regulations. Conduct security audits, penetration testing, and risk assessments. Manage incident response, threat detection, and disaster recovery planning. Team Leadership & Operation: Lead and mentor a team of network engineers and administrators. Establish SOPs, SLAs, and KPIs for network performance and service delivery. Collaborate with IT, cybersecurity, and cloud teams for seamless integration. Develop training programs to upskill team members in new technologies. Network Monitoring & Troubleshooting. Ensure 24/7 network availability and performance optimization. Utilize monitoring tools (SolarWinds, PRTG, Nagios, Wireshark, etc.). Troubleshoot complex network issues and provide escalation support. Oversee disaster recovery and business continuity planning. Cloud & Emerging Technologies Design and manage cloud networking solutions (AWS, Azure, GCP). Implement SDN (Software-Defined Networking) and SD-WAN for scalability. Explore AI-driven network automation and network-as-a-service (NaaS). Technical Skills: Networking: Advanced expertise in BGP, OSPF, MPLS, VLANs, QoS, STP, SD-WAN Security: Next-Gen Firewalls (Palo Alto, Cisco ASA, Fortinet), VPN, NAC, IDS/IPS Cloud Networking: AWS VPC, Azure Virtual WAN, Hybrid Cloud, ExpressRoute Wireless & VoIP: Cisco Meraki, Aruba, Ruckus, VoIP, SIP Trunking Network Automation: Python, Ansible, Terraform, Cisco DNA Center Monitoring Tools: SolarWinds, Wireshark, Nagios, PRTG Soft Skills : Leadership & Team Management – Leading, mentoring, and motivating teams. Strategic Planning – Aligning network infrastructure with business needs. Vendor & Stakeholder Management – Negotiating with ISPs, vendors, and service providers. Problem-Solving – Quick decision-making for critical network issues. Preferred Certifications : CCNP / CCIE (Cisco Certified Network Professional / Expert) JNCIP / JNCIE (Juniper Networks Certified Professional / Expert) PCNSE (Palo Alto Certified Network Security Engineer) AWS/Azure Networking Certifications ITIL Foundation (for IT Service Management) Education background : Bachelor of Engineering (Any stream …preferably E&TC, Computer, IT ) or MCA/MCM Soft Skills:Excellent written /verbal English communication, Team Leadership, Collaboration

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Must Have skills : Deep understanding of Linux, networking fundamentals and security Experience working with AWS cloud platform and infrastructure services like EC2, S3, VPC, Subnet, ELB, LoadBalnacer, RDS, Route 53 etc.) Experience working with infrastructure as code with Terraform or Ansible tools Experience in building, deploying, and monitoring distributed apps using container systems (Docker) and container orchestration (Kubernetes, EKS) Kubernetes Administration: Cluster Setup and Management, Cluster Configuration and Networking, Upgrades, Monitoring and Logging, Security and Compliance, App deployement etc. Experience in Automation and CI/CD Integration,Capacity Planning, Pod Scheduling, Resource Quotas etc. Experience at OS level upgrades and Patching, including vulnerability remediations Ability to read and understand code (Java / Python / R / Scala) Qualifications Nice to have skills: Experience in SAS Viya administration Experience managing large Big Data clusters Experience in Big Data tools like Hue, Hive, Spark, Jupyter, SAS and R-Studio Professional coding experience in at least one programming language, preferably Python. Knowledge in analytical libraries like Pandas, Numpy, Scipy, PyTorch etc. Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Associate Network Engineer Gurgaon, India Business Management 309944 Job Description About The Role: OSTTRA India The Role : Associate Network Engineer The Team: The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets What’s in it for you: We are looking for highly motivated technology professionals who will strengthen our specialisms, and champion our uniqueness to create a company that is collaborative, respectful, and inclusive to all. You will have 2-4 years’ experience of Network Engineering to meet the needs of our expanding portfolio of Financial Services clients. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: As a network engineer you will be a member of OSTTRAs global network infrastructure team that is responsible for our office, data Centre and cloud network infrastructure. You will be involved in all aspect of our network infrastructure lifecycles and work with design, implementation and maintaining our network. What We’re Looking For: A degree in Computer Science or a related subject or the equivalent in knowledge and work experience A minimum of 2 years of experience with networks operations and architecture. Experience with network security, firewalls, VPNs and IDS/IPS solutions. Extensive experience in protocols such as BGP and MPLS Experience from working with Juniper, Palo-Alto Networks, F5, Arista. Self-motivated and great under pressure. Big-picture understanding of the networking concepts behind virtual environments and various hybrid cloud initiatives Excellent verbal and written communication skills Experience from configuration management and change management. Working experience in various AWS services such as EC2, TGW, ALB, VGW, VPC, Direct-Connect, ELB, Cloud-formation Experience using network automation tools such as Terraform, Ansible, Git and Python. Excellent AWS Troubleshooting. Experience of working with Docker and Kubernetes Experience with working with data centres in US & UK. Working experience from the financial industry. Hands-on experience of Linux operating systems. The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com. What’s In It For You? Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 309944 Posted On: 2025-02-11 Location: Gurgaon, Haryana, India

Main Purpose: We are seeking a highly experienced AWS Technical Architect to lead the design, implementation, and optimization of cloud infrastructure solutions on the Amazon Web Services (AWS) platform. The ideal candidate will have extensive hands-on experience with AWS services, a deep understanding of cloud architecture best practices, and a proven track record of delivering complex, enterprise-scale cloud solutions. Preferably from Energy, Retail sector. Knowledge Skills and Abilities, Key Responsibilities: Provide technical leadership and strategic direction for the design and implementation of AWS-based solutions.Collaborate with cross-functional teams, including business stakeholders, to understand requirements and translate them into robust, scalable, and cost-effective technical solutions.Develop and maintain reference architectures, design patterns, and implementation guidelines for AWS services.Perform capacity planning, cost optimization, and performance tuning of AWS environments.Implement and automate infrastructure as code (IaC) using tools like AWS CloudFormation, Terraform, or AWS CDKEnsure compliance with security, governance, and regulatory requirements.Mentor and provide technical guidance to development teams on AWS best practices.Stay up to date with the latest AWS services and features and drive their adoption within the organization.Participate in the evaluation and selection of third-party tools and services for integration with AWS.Implement security best practices, including IAM, encryption, and network security measures.Ensure solutions comply with relevant regulatory standards and corporate policies.Conduct regular audits and assessments to maintain cloud environment integrity. Experience Should have around 8-10 years of experience within IT. Qualifications 8-10 years of experience in designing and implementing cloud solutions, with a strong focus on AWSExtensive hands-on experience with a wide range of AWS services, including EC2, VPC, ELB, RDS, S3, CloudFront, Lambda, and more.Deep expertise in infrastructure as code (IaC) tools like AWS CloudFormation, Terraform, or AWS CDKStrong understanding of cloud architecture principles, including high availability, scalability, security, and cost optimizationExperience with containerization technologies like Docker and container orchestration platforms (e.g., ECS, EKS)Proficiency in at least one programming language (e.g., Python, Java, Node.js)Experience with CI/CD pipelines and automation tools (e.g., AWS CodePipeline, Jenkins)Strong problem-solving, analytical, and communication skillsAWS Certified Solutions Architect (Professional) or equivalent certification is required.Experience in leading and mentoring technical teams. Key Relationships and Department Overview: Internal and External

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. Learn about the Danaher Business System which makes everything possible. Are you a talented and experienced Database/ Cloud Engineer looking for your next growth opportunity on a Cloud Hosting Team? As a Cloud Engineer, you will play a crucial role in enabling efficient and scalable cloud infrastructure for our organization. Your primary responsibility will be to automate and streamline our operational processes, ensuring smooth deployment and monitoring of applications on the AWS platform. This position is part of the IT Infrastructure team and will be located in Kuala Lumpur, Malaysia. In this role, you will have the opportunity to: Manage and maintain on-premise servers running Hyper-V, ensuring optimal performance, availability, and security. This includes tasks such as server configuration, monitoring, patching, and troubleshooting. Architect, deploy, and manage cloud infrastructure on platforms like AWS and Azure, designing scalable, reliable, and secure solutions that meet the organization's requirements. This involves selecting appropriate services, configuring virtual machines, storage, and networking components, and implementing high availability and disaster recovery strategies. Integrate cloud solutions with Active Directory, Office 365, and Azure services to ensure seamless user management, authentication, and access control across both cloud and on-premises environments. This includes configuring synchronization, single sign-on, and identity management solutions. Develop automation solutions using scripting languages like Python and PowerShell to streamline provisioning, configuration, and management of cloud resources. This involves writing scripts and leveraging APIs to automate repetitive tasks, improve efficiency, and reduce manual errors. Continuously optimize cloud infrastructure performance, security, and cost efficiency by conducting regular assessments, monitoring resource utilization, implementing best practices, and identifying areas for improvement. This includes analysing and optimizing cloud costs, implementing security controls, and staying updated with the latest cloud technologies and trends. The essential requirements of the job include: Strong experience and expertise in managing and maintaining on-premises servers running Hyper-V, including server configuration, performance optimization, and troubleshooting.Proficiency in architecting and managing cloud infrastructure on AWS and Azure, including knowledge of various services such as EC2, S3, VPC, Azure VMs, and Azure Storage.Thorough understanding of integrating cloud solutions with Active Directory, Office 365, and Azure services, including experience with Azure AD Connect, Azure AD integration, and Azure AD authentication.Experience in scripting languages like Python and PowerShell for automation and infrastructure management, including writing automation scripts, developing tools, and utilizing APIs to interact with cloud platforms.Familiarity with infrastructure-as-code tools like AWS CloudFormation and Terraform, enabling the provisioning and management of cloud resources using declarative templates and version control. Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. This job is also eligible for bonus/incentive pay. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA Total Experience: Minimum 7+years Educational Qualification: Bachelor’s in Engineering - Computers/Electronics/Communication or related field. Graduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experience Location: Mumbai – Goregaon East Shift – Rotational Shift What You'll Be Doing 1.1.2 PRE-REQUISITES Technical expertise on all or either of the following platform o Cisco catalyst and Nexus switching and wireless o Arista switching o HP/Aruba switching and wireless o Meraki switching and wireless o Mist wireless o Infoblox DDI Strong troubleshooting skill sets Conceptually strong in the following switching and wireless technology o HSRP/VRRP o STP/VTP o VSS/VPC o Ether-Channels, Stacking of switches (IRF, Cisco Stack) o Stand-alone AP, IAP, Flex-connects, Wireless bridge 1.1.3 Responsibilities Engineers who have a passion for providing outstanding customer service. 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues. Ticket resolution - work and resolve trouble tickets, handle ticket escalation Queue Management - monitor ticket queue, ensure assignment/resolution and closure Create Method Of Procedure and/or Standard Operating Procedure document Plan and execute Change Management processes Performance Tuning of network devices and create Service Improvement Plans Plan and perform firmware upgrade Work with hardware/software vendors to resolve problems Train and mentor juniors Act as an SME SPOC for certain network products Interface with customer on calls and lead technical meetings Assist in Root Cause Analysis (RCA) Provide technical inputs for weekly/monthly customer service review reports Any additional task given to the incumbent from time-to-time based on business needs 1.1.4 TRAINING AND CERTIFICATION Cisco certification and Aruba /Juniper certification will be added advantage 1.1.5 Experience Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment 1.1.6 EDUCATION Bachelor’s in Engineering - Computers/Electronics/Communication or related field Graduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experience 1.1.7 Other Skills Good communication skills - written as well as verbal Passion to work on core technology platform ITIL process awareness Workplace type: About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

We are seeking a Senior Cloud Support Engineer to join our dynamic Cloud Support Core Team. In this role, reporting to the Manager of Cloud Support, you will play a pivotal part in empowering our global customer base by providing the technical expertise needed to maximize their experience on our platform. You’ll be advocating for customer needs while supporting core components of our infrastructure, including Droplets, networking, and storage functionalities. We are looking for individuals passionate about problem-solving and customer enablement, with a deep understanding of Linux systems and extensive experience in open-source environments. What You Will Be Doing Prior experience with DigitalOcean or other cloud infrastructure is a plus. The ability to quickly learn and adapt to DigitalOcean’s evolving systems, platform, and products is essential.Addressing and resolving customer technical support tickets, ensuring a high standard of customer interaction and prompt issue resolution.Troubleshooting and diagnosing complex product issues, ensuring a focus on productivity, quality, SLA, CSAT, and resolution time KPIs.Providing exceptional technical support for DigitalOcean’s core Compute, Network, and Storage products, including Droplets, Load Balancers, VPC, DNS, Block Storage Volumes, and Spaces (Object Storage).Championing customer requirements and advocating for their needs within cross-functional teams.Collaborating with product and engineering teams to improve support processes and ensure support readiness for new product launches.Mentoring and training Associate Support Engineers, serving as a role model within the team.Onboarding and guiding new hires, equipping them with the skills and knowledge to confidently engage with customers.Contributing to process and policy improvements by identifying areas for optimization and efficiency.Experienced in Incident Management with hands-on expertise in managing outage tickets and communicating effectively with both internal and external customers during ongoing incidents.Provide clear and concise updates through public posts to customers about incident status and resolution efforts.Assist engineering teams by gathering necessary information and offering technical support.Maintain accurate and current documentation for incident management processes, troubleshooting procedures, and knowledge base articles.Identify opportunities for process improvement and contribute to the development of best practices. What We’ll Expect From You Dedication to Customer Satisfaction: A deep love for customers and a commitment to going above and beyond to ensure their satisfaction and success.Cloud and Networking Expertise: Expert understanding of cloud infrastructure fundamentals, including APIs, scripting, databases, container technologies, and networking protocols (HTTP, DNS, SSL/TLS). Demonstrated ability in troubleshooting and managing complex cloud and networking environments.Excellent Communication Skills: Strong written and verbal skills with the ability to clearly explain complex technical concepts to diverse audiences.Passion for Technology and Customer Support: A genuine enthusiasm for technology coupled with a commitment to delivering exceptional customer support.Alignment with Brand and Team Culture: A strong sense of identity with DigitalOcean’s brand and a collaborative approach to team dynamics.Analytical and Problem-Solving Skills: Ability to analyze and recognize patterns in technical issues, with a focus on effective troubleshooting.Relevant Experience: Previous experience in Customer Success, Solutions Architecture, or similar roles in a tech environment.Technical Proficiency: Extensive knowledge of Linux systems (Debian, Ubuntu), networking, storage, and web technologies, including Django, Cpanel, WordPress, and node.js. Proficient in CRM tools such as Salesforce and Jira for effective issue management.Certifications: Relevant certifications like CompTIA Linux+, CompTIA Network+, CompTIA Cloud+, or equivalent are advantageous.Proactive Collaboration: Initiative in internal team collaboration and customer advocacy, with a focus on continuous improvement.Experience with Troubleshooting Tools: Hands-on experience with tools and methods for troubleshooting networks and storage issues, such as cURL, traceroute, dig, DNS, and CORs.Desire to Enhance Team Performance: Ability to motivate and support team members while balancing multiple priorities and setting clear expectations. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.This job is located in Hyderabad, India

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority It’s a chance to hone your existing technical skills and advance your career We're offering this role as associate level What you'll do In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. We are seeking a highly skilled and motivated AWS Cloud Engineer with deep expertise in Amazon EKS, Kubernetes, Docker, and Helm chart development. The ideal candidate will be responsible for designing, implementing, and maintaining scalable, secure, and resilient containerized applications in the cloud. You’ll also be: Design, deploy, and manage Kubernetes clusters using Amazon EKS. Develop and maintain Helm charts for deploying containerized applications. Build and manage Docker images and registries for microservices. Automate infrastructure provisioning using Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation). Monitor and troubleshoot Kubernetes workloads and cluster health. Support CI/CD pipelines for containerized applications. Collaborate with development and DevOps teams to ensure seamless application delivery. Ensure security best practices are followed in container orchestration and cloud environments. Optimize performance and cost of cloud infrastructure. The skills you'll need You’ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You'll need experience in Java full stack including Microservices, ReactJS, AWS, Spring, SpringBoot, SpringBatch, Pl/SQL, Oracle, PostgreSQL, Junit, Mockito, Cloud, REST API, API Gateway, Kafka and API development. You’ll also need: 3+ years of hands-on experience with AWS services, especially EKS, EC2, IAM, VPC, and CloudWatch. Strong expertise in Kubernetes architecture, networking, and resource management. Proficiency in Docker and container lifecycle management. Experience in writing and maintaining Helm charts for complex applications. Familiarity with CI/CD tools such as Jenkins, GitLab CI, or GitHub Actions. Solid understanding of Linux systems, shell scripting, and networking concepts. Experience with monitoring tools like Prometheus, Grafana, or Datadog. Knowledge of security practices in cloud and container environments. Preferred Qualifications: AWS Certified Solutions Architect or AWS Certified DevOps Engineer. Experience with service mesh technologies (e.g., Istio, Linkerd). Familiarity with GitOps practices and tools like ArgoCD or Flux. Experience with logging and observability tools (e.g., ELK stack, Fluentd). Show more Show less