7 Vonage Jobs

Description: PNACC (Phone Numbers and Account Administration) PSE (Personalized Support Engineer) PNACC PSE is primarily focused on Twilio Phone Number products and has a minor focus on Account related questions. They will deal with a generally high volume of tickets (30+ per day) with a varying level of effort. Some need simple replies, and others need more time investigating. Our work is primarily over Zendesk tickets, with SLAs ranging from 1 hr to 3 hrs. Responsibilities: BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's product and engineering teams. WEAR THE CUSTOMER SHOES: Work with our customers' and part...

Required: Fluent in English language (both oral and written) 1+ years experience in a client-facing technical role, preferably the ability to understand and troubleshoot issues with cloud solutions. Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as Zendesk. Excellence in task prioritization and evaluation of situational urgency. Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to stand in the customers shoes and demonstrated dedication to the customer experience. Enthusiasm for interacting and collaborat...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Customer Relationship & Technical Support Management Serve as the technical voice of the cust...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You'll Do Customer Relationship & Technical Support Management Serve as the technical vo...

\ Greetings from iOPEX!!! We are hiring candidates for International Technical Voice Support . (Healthcare, Desktop Support, Network Engineer & AR Calling experience will not be considered. Kindly Ignore! ) Job Criteria: Immediate joiners required should be available to join within 1 to 2 weeks. Excellent verbal communication skills in English. Must Have Minimum 6 months of experience in an International Technical Voice Process (Healthcare, Desktop Support & AR Calling experience will not be considered). Ability to handle real-time voice calls effectively. Any UG qualification, HSC, or Diploma. Immediate joiners preferred (within 15-20 days). Must have proper relieving documents from the las...

Greetings From iOPEX !!! We are hiring candidates for International Technical Voice Support Job Criteria: 1) Immediate joiners required Should be available to join us within a week to 15days. 2) Excellent verbal communication skills in English 3) Minimum 6 months of experience in an International Technical Voice Process (Healthcare & AR Calling experience cannot be considered) 4) Ability to handle real-time voice calls. 5)Any UG qualification/HSC/Diploma 6) Immediate joiner (within 15 - 20days) Compensation: CTC: 3 - 4.2LPA (varies based on candidate experience) 7)Must have proper relieving docs for the last company :) Interested candidates please WhatsApp your resume to - 7826904740 Perks &...

Greetings From iOPEX !!! We are hiring candidates for International Voice Support Job Criteria: 1) Immediate joiners required Should be available to join us within a week to 15days. 2) Excellent verbal communication skills in English 3) Minimum 6 months of experience in an International Voice Process (Healthcare & AR Calling experience cannot be considered) 4) Ability to handle real-time voice calls. 5)Any UG qualification/HSC/Diploma 6) Immediate joiner (within 15 - 20days) Compensation: CTC: 3-4LPA (varies based on candidate experience) 7)Must have proper relieving docs for the last company :) Interested candidates please WhatsApp your resume to - 7826904740 Perks & Benefits: - Cab facilit...