Team Lead - Work force management | Delhi - NCR | UK shift Manning Consulting

9.0 - 14.0 years

10 - 16 Lacs

noida, new delhi, delhi / ncr

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Key Responsibilities: Develop and maintain capacity plans and volume forecasts across multiple business units. Create, monitor, and adjust agent schedules in IEX or equivalent WFM platforms. Analyze real-time performance and make necessary staffing adjustments to meet SLAs. Generate and interpret reports using Excel , Avaya CMS , and Aspect tools. Utilize Verint for call recording, quality monitoring, and performance insights. Collaborate with Operations, HR, and Training teams to ensure accurate headcount and staffing alignment. Recommend process improvements and automation opportunities in WFM processes

Posted 13 hours ago

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Hiring For WFM Role ( Work FORCE Management ) - Noida Mascot E Services

9.0 - 14.0 years

10 - 16 Lacs

noida

Work from Office

Read Carefully - Need 9+ Years of Relevant Experience into WFM ( Work Force Management ) Should have relevant exp into - Capacity Planning, Volume Forecasting, Excel, Verint, Avaya CMS, Aspect Salary Upto - 16 LPA / UK Shifts / WFO

Posted 1 day ago

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Workforce Services Senior Analyst Demand Planning Bangalore White Horse Manpower Consultancy

6.0 - 11.0 years

6 - 13 Lacs

bengaluru

Work from Office

Generate and update mid-term and short-term forecasts using historical data, trends, and business inputs Forecast visit demand and job times for field mobility workforce Forecast contact demand and call handling time (AHT) for service contact centers Required Candidate profile Collaborate with Operations, WFM Scheduling, HR, and Finance to integrate marketing campaigns, product launches, and seasonality into forecasts. Develop and improve forecasting Perks and benefits Perks and Benefits

Posted 1 month ago

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Product Marketing Festo India

3.0 - 6.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Company Description Festo is a global family-owned company headquartered in Germany. For many years Festo has been providing innovations for factory automation and offers a wide product and service portfolio from individual components to complex customized solutions and systems. As a family-owned company, we take responsibility for our actions globally and locally. We actively contribute to the quality of life and conservation of resources by majoring on cutting-edge technologies and knowledge as well as life-long learning. We are present in over 176 countries and collaborate in a network of over 15 development locations worldwide. Role Description: The Product Market Management team is resp...

Posted 2 months ago

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Product Marketing Festo

3.0 - 6.0 years

7 - 8 Lacs

bengaluru

Work from Office

Posted Date not available

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