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Mis Executive - Call Center Operations Mondee

8.0 - 10.0 years

10 - 20 Lacs

hyderabad

Work from Office

Job Overview: We are looking for a MIS Executive who will play a key role in managing and optimizing scheduling activities for both voice and back-office processes (email/chat) in the travel domain. The ideal candidate will have a deep understanding of Erlang, advanced skills in Excel (including array functions), and exposure to BI tools like Tableau and Power BI. The candidate should also have experience with RTA on Zoom, Zendesk, or any other telephony platforms. Key Responsibilities: •End-to-end management of scheduling activities for Operations Voice and Back-office (email/chat) processes. •Perform MIS reporting and data analysis to track key metrics, identify trends, and provide actiona...

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