183 Volte Jobs - Page 7

Responsibilities: - Fault management/configuration of CS Core Network.(VOLTE SDM) Coordination with Project teams for HLD/LLD/TOL/Design reviews Hand in Hand coordination with project for network integration activities Handle the Trouble ticket/CR within SLA Customer Issue handling and ensuring the end customer services are maintained MOP/WI preparation for the activities and new learnings Prepare, implement and verify the configuration and integration of a Node / System. Key Technical Skillset: - Candidate should have relevant technical experience on Ericsson IMS CS Core Domain (3G/4G5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM,MSS,MGW,etc) or SDM Domain ( HLR,HSS, UDM,AUSF,MMTEL etc) Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers Excellent knowledge on Core IMS Architecture Interface and Protocols. Must have Hands on Experience on /LTE/VoLTE and SDM E2E call flows Good exposure in IMS architecture with all the nodes Good Understanding on Service Based Architecture concepts/Network Slicing Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc.

IB Services & Technologies is looking for LTE protocol developer to join our dynamic team and embark on a rewarding career journey. A Developer is responsible for designing, developing, and maintaining software applications and systems They collaborate with a team of software developers, designers, and stakeholders to create software solutions that meet the needs of the business Key responsibilities:Design, code, test, and debug software applications and systemsCollaborate with cross-functional teams to identify and resolve software issuesWrite clean, efficient, and well-documented codeStay current with emerging technologies and industry trendsParticipate in code reviews to ensure code quality and adherence to coding standardsParticipate in the full software development life cycle, from requirement gathering to deploymentProvide technical support and troubleshooting for production issues Requirements:Strong programming skills in one or more programming languages, such as Python, Java, C++, or JavaScriptExperience with software development tools, such as version control systems (e g Git), integrated development environments (IDEs), and debugging toolsFamiliarity with software design patterns and best practicesGood communication and collaboration skills

You will contribute as a skilled Packet Core Specialist expert responsible for one or more key functions like Fault, Configuration, Performance, and Security. You will work independently within global guidelines, solve complex problems, and contribute to process improvements. You will also mentor and advisor, take responsibility for high-risk procedures, and collaborate with internal and external stakeholders to ensure seamless delivery of MS services. You have: 9-12 years with a bachelors degree in Telecommunications, Network Engineering, Computer Science, or a related field. Proven experience in packet core network design and planning for mobile and broadband networks, including EPC and 5G Core technologies. Expertise in packet core network elements such as MME, SGW, PGW, UPF, PCRF, and their interworking in both 4G and 5G environments. Experience with network optimization, traffic modeling, and capacity planning tools. It would be nice if you also had: Good analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues. Knowledge of cloud technologies and virtualization (e.g., NFV, SDN, cloud-native 5G) is a plus. Excellent communication skills and the ability to collaborate effectively with cross-functional teams. You will lead the design and planning of packet core network architectures, including EPC (Evolved Packet Core), 5G Core, and other related technologies, ensuring scalability, security, and performance. You will perform capacity planning for packet core elements (e.g., MME, SGW, PGW, UPF) and ensure efficient resource allocation and utilization. Optimize network design to accommodate traffic growth while meeting quality of service (QoS) requirements. You will Collaborate with the implementation and operations teams to integrate new packet core components and technologies into existing networks. Oversee the testing and validation of network configurations and integrations. You will utilize traffic modeling tools and simulations to forecast future demand on the packet core network and identify potential bottlenecks or performance issues. You will design and implement security measures for packet core networks, including encryption, firewalls, and access control mechanisms, to safeguard data and ensure compliance with industry standards and regulations. You will work with vendors to select appropriate hardware, software, and technologies for packet core network infrastructure. Manage vendor relationships and ensure that vendors meet performance and delivery expectations. You will monitor packet core network performance using network management and monitoring tools. Analyze performance data to troubleshoot issues and propose solutions to optimize the network.

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Strong knowledge of Docker, containers, and Kubernetes is required. Must have knowledge in telecom IMS products ie I-CSCF, S-CSCF, and P-CSCF. Solid understanding of Helm charts and Helm-based deployments. Experience in deploying CFX-5000, TAS, SBC on platforms such as CFX 5000 OpenStack, VMware, CNF, and CNCS-based environments. Experience with cloud computing service models, including CaaS, PaaS, and IaaS. Knowledge of CFX-5000 CNF planning tools like Plato, TPD, and Acord. Practical experience with Cloud for both Cloud-Native Functions (CNF) and Virtual Network Functions (VNF). Strong understanding of SIP, Diameter and other IMS telecom protocols. In-depth knowledge of 4G, 5G, VoLTE, interfaces, protocols, and IMS architecture. Comprehensive understanding of IMS call flows is mandatory. Hands-on experience with CNF and VNF operations and deployment is essential. Proficient in Linux/Unix commands. Strong communication skills and a positive attitude are required. Practical experience with IMS node operations and deployment is mandatory.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience5-8 Years.

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

- Contact potential or existing clients.- Update client information in the database.- Explaining clients about the projects in detail- Coordinate with clients through voice calls, emails to explain projects in detail to convince the customers for site visits- Follow up with the client after a site visit to understand the client's site visit experience.- Preparation of MIS reports daily, weekly and monthly productivity tracker.- Maintain call quality by following audit sheet Sales call flow- Calling on leads generated by different marketing sources and converting them into site meetings.- Good at Customer follow-up- Should keep the record of Feedback - mails/phones ( communication channel)Key Skills: -- Confident- Good negotiation skills- Excellent written and verbal communication skills- Excellent pitch in Promoting the productsGender:-- Male/FemalePackage:-- No Bar for right candidate, hence NegotiableEmployment Type:-- Full Time- Work from Office- 10AM- 7PM This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role TM - Zonal Field Engineer Job Level/ Designation M1 Function / Department Technology / Quality Location Bangalore Job Purpose This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones Key Result Areas/Accountabilities Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retain ability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience. . Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution . Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds . Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution . Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs . Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc. . Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team . Building strong relationships with cross verticals Core Competencies, Knowledge, Experience . In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE) . Excellent domain knowledge and hands on experience to use optimization tools . Strong leadership and people management capability, very good cross-functional co-ordination. . Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented Must have technical / professional qualifications B-Tech Electronics and Telecommunications with 5+ years of experience Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

. Hands-on configuration Leaf/Spine/Border Leaf/DC gateway Data center Architecture topologies . Able to design and implement Data center Fabric . Worked on routing protocols BGP/ISIS/VRRP & MPLS network . NNI and service Creation with IGR router . Worked on SDN technologies . Good to have knowledge on NVFi infrastructure Openstack & Kubernetes and containerorchestrationtool . Good to have worked on Openshift environment . Worked on MANO ( Management & Orchestration) . Knowledge on Telco Workloads (4G , 5G & VOLTE)

Strong knowledge of Docker, containers, and Kubernetes is required. Must have knowledge in telecom IMS products i.e. I-CSCF, S-CSCF, and P-CSCF. Solid understanding of Helm charts and Helm-based deployments. Experience in deploying CFX-5000, TAS, SBC on platforms such as CFX 5000 OpenStack, VMware, CNF, and CNCS-based environments. Experience with cloud computing service models, including CaaS, PaaS, and IaaS. Knowledge of CFX-5000 CNF planning tools like Plato, TPD, and Acord. Practical experience with Cloud for both Cloud-Native Functions (CNF) and Virtual Network Functions (VNF). Strong understanding of SIP, Diameter and other IMS telecom protocols. In-depth knowledge of 4G, 5G, VoLTE, interfaces, protocols, and IMS architecture. Comprehensive understanding of IMS call flows is mandatory. Hands-on experience with CNF and VNF operations and deployment is essential. Proficient in Linux/Unix commands. Strong communication skills and a positive attitude are required. Practical experience with IMS node operations and deployment is mandatory.

We are looking for a telecom professional that will become part of our telecom engineering team, helping our team to cope with the various project challenges. What will your job look like? Perform Radio Network optimization Perform root cause analyses - mapping between RF, Transmission and/or Core Network and share recommendations with relevant parties Work hands-on at system level on various traces for correlation between KPIs on Network Perform analysis based on Drive test /Driveless data and correlate with Radio OSS (Performance Management Report)/Other source of data for Network Troubleshoot backhaul issues by monitoring jitter, packet loss and perform root cause analysis Perform Worst Cell Performance Analysis, Alarm Monitoring and KPI Degradation analysis Create Scripts, RET validation, Perform Pre & Post Health Checks Responsible to manage of various LTE/VOLTE KPIs of Accessibility, retainability and Mobility Solid knowledge of Basic Radio procedures in VoLTE/LTE/5G technologies Responsible for Network Audit/Parameters comprising of overall Network Quality & Network Coverage. All you need is... Tech Skill Set required- Good understanding of 5G/VoLTE/LTE RAN Network based on Statistics monitoring Rich experience on Ericsson 5G OSS access and commands Perform 5G/VoLTE/LTE network optimization and drive test analysis Work on network improvement and optimization tasks Work on Drive test log file data analysis and troubleshooting Very Good understanding of 5G/4G Layer 3 messages and can perform analysis and recommend parameter changes for network improvement Need to possess excellent parametric knowledge for analyzing entire network parametric audit Perform new feature trials for network improvement Ability to work on TDD and FDD network Ability to trouble shoot on a multiband, Layer strategy and multivendor network Ability to trouble shoot on multi-technology- 5G/VoLTE/LTE, Event log Analysis. Qualification & Soft Skill: - Must be an Engineering Graduate - BE/B.Tech (Preferred in Electronics & Communication stream) with 5 to 10 years experience. Must have min. 2 years hands on Experience on Ericsson- prefer multi-vendor experience Must have above average communication skills Willing to work in US Time Zone Why you will love this job: You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions. You will be working on market leading software for the telecommunications industry

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: UxM - NexThink. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: UxM - NexThink. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: UxM - NexThink. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Cloud Infrastructure Engineer with extensive experience in Open Source and Red Hat OpenStack cloud environments, specializing in design, deployment, and automation of private/hybrid cloud infrastructures using Ansible and Ceph storage systems. You Have: Bachelors or Masters in engineering with 8 plus years of experience in Red hat RHEL Linux, Opensource/RHOSP cloud stacks and AWS, GCP, Azure, Open shift (are value adds). Automation and scripting expertise using Python, Bash, and Ansible. Experience in virtualization (KVM, VMware), Ceph storage, and Linux system administration. It would be nice if you also had: Knowledge in networking Architect and manage scalable, secure cloud infrastructure using Red Hat OpenStack and Ceph. Develop and implement automation using Ansible, Python, and Bash to streamline cloud operations. Perform full-stack deployment and lifecycle management of OpenStack services. Lead infrastructure upgrades, security patching, and VM provisioning with robust governance. Monitor performance and utilization with proactive capacity planning and alerts tuning. Engage in root cause analysis with OEMs and apply production-grade fixes and optimizations. Mentor peers and enhance operational efficiency through best practices and documentation.

About The Role This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Primary Skills Good experience in C programming Networking protocols Linux programming

About The Role JD Must have skills. Payment Domain Expertise, MUST - Knowledge on MT and MX Message, Basics of SQL, and Java Specific skillset on MTS and UPF knowledge. Payment domain expertise, knowledge on MT and MX messages Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. About The Role - Grade Specific JD Must have skills. Payment Domain Expertise, MUST - Knowledge on MT and MX Message, Basics of SQL, and Java Specific skillset on MTS and UPF knowledge. Payment domain expertise, knowledge on MT and MX messages Skills (competencies) Verbal Communication

Job TitleStaff Engineer – RAN Testing LocationBangalore Work EmploymentFull time DepartmentWireless DomainTesting Reporting toPrincipal Engineer About Us: Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! Who we are This team is responsible for Platform and software validation for the entire product portfolio. They will develop automation Framework for the entire product portfolio. Team will develop and deliver customer documentation and training solutions. Compliance with technical certifications such as TL9000 and TSEC is essential for ensuring industry standards and regulatory requirements are met. Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fiber broadband and wireless networks. What you work: You will have ownership to develop test cases primarily for eNodeB functionalities to meet customer requirements complying to 3GPP standard. Analyze the use cases/requirements for LTE related requests from customer and deployment engineers. Augment tests with feedback from Customer deployments. Analyze the field queries and give the solutions. Log analysis, Performance, Capacity and Soak testing. Raising bugs and getting the issues fixed in co-ordination with development team. Mandatory skills: BE/B.Tech./M.Tech. (EC/EE/CS) Degree with 1o+ yrs. Working experience in LTE/4G enodeB verification cycle by validating 3GPP protocols, call flow, end to end traffic throughput requirements. Deep working knowledge Wireless Packet Core Standards testing, IETF Standards, VoLTE, IMS server, EPC core, RRH, Handover testing Desired skills: Should have work experience in eNodeB/gNodeB/UE L1 SW development. Familiar with any RAN Platform architecture, L1 Schedulers Should be familiar with air interface, S1AP, Mobility and LTE stack. Should have good Debugging and Troubleshooting and log analysis skills. Preferred Qualifications Experience 10 to 14 years’ experience from Telecommunication or Networking background. Education Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree Candidate should have good coding skills in C/C++ Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all-inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

Job Title Senior Engineer- Lab Support Location Bengaluru Work EmploymentFull time Department Wireless Domain Testing Reporting to Lead Engineer About Us: Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! Who we are This team has developed high-capacity LTE macro eNodeB, 5G NR gNodeB along with Radio Units as part of end-to-end integrated solution to their customers. Our systems are already deployed in customer’s commercial network and engineers are working on to enhance the capacity and improve system level performance. Tejas Networks has invested in Wireless product development since 2012 with a vision to create globally deployable telecom RAN solutions. Several of the key components developed by the Wireless R&Dteamhavebeeninstalledandcommissionedacrossthreecontinents.Weareanactivepartnerfor5GintheIndianEcosystemandhavesignificantlycontributedtoIndia’sstandardizationeffortsin3GPP, through TSDSI. The wireless team has over 100 patents. As part of wireless team, you will work on developing products for next generation wireless system. What you work: As a technical expert, you will contribute in product development and delivery including planning, requirement analysis, design, implementation,validation,verification and field testing. Analyze and prioritize various features for different sub-systems to get a synchronized system delivery in a phased manner Closely work with other teams and partners to carry out system integration and user acceptance testing Focus to continuously improve system performance with quality Mandatory skills: Experience – 3 to 6 Years. LAN Networks. Basic knowledge on IP core networks related to the 4G networks. SwitchingVLAN, File Transfer Protocol, VLAN Trunking protocol. Troubleshooting skills on lab network, finding looping’s, traffic floods, duplication IPs, IT Skills: Operating systems installation and configuration for servers (Windows XP, Windows- 7,8,10,11, Linux, Cent OS, Ubuntu and Fedora) Basic Linux commands Desired skills: Simulators hands-onTM500, Keysight, Simnovus DT and log tools hands-onDrive test (QXDM, XCAL and TEMPS) preparation and analysis and recommending radio optimization actions. Lab support associate courses/certifications [*from Qualcomm/Nokia*] are added advantage GoodinMSOffice:MSExcel(VLOOKUP,Pivot,ConditionalFormatting,Charting),PPT,Word Preferred Qualifications: Experience 3 to 6 years’ experience from Telecommunication or Networking background. Education B . Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree Candidate should have good coding skills in C/C++ Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

Job TitleLead Engineer – RAN Testing LocationBangalore Work EmploymentFull time DepartmentWireless DomainTesting Reporting toStaff Engineer About Us: Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! Who we are This team is responsible for Platform and software validation for the entire product portfolio. They will develop automation Framework for the entire product portfolio. Team will develop and deliver customer documentation and training solutions. Compliance with technical certifications such as TL9000 and TSEC is essential for ensuring industry standards and regulatory requirements are met. Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fiber broadband and wireless networks. What you work: You will have ownership to develop test cases primarily for eNodeB functionalities to meet customer requirements complying to 3GPP standard. Analyze the use cases/requirements for LTE related requests from customer and deployment engineers. Augment tests with feedback from Customer deployments. Analyze the field queries and give the solutions. Log analysis, Performance, Capacity and Soak testing. Raising bugs and getting the issues fixed in co-ordination with development team. Mandatory skills: BE/B.Tech./M.Tech. (EC/EE/CS) Degree with 6+ yrs. Working experience in LTE/4G enodeB verification cycle by validating 3GPP protocols, call flow, end to end traffic throughput requirements. Deep working knowledge Wireless Packet Core Standards testing, IETF Standards, VoLTE, IMS server, EPC core, RRH, Handover testing Desired skills: Should have work experience in eNodeB/gNodeB/UE L1 SW development. Familiar with any RAN Platform architecture, L1 Schedulers Should be familiar with air interface, S1AP, Mobility and LTE stack. Should have good Debugging and Troubleshooting and log analysis skills. Preferred Qualifications Experience 6 to 10 years’ experience from Telecommunication or Networking background. Education Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree Candidate should have good coding skills in C/C++ Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all-inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

Job TitleSenior Engineer – RAN Testing LocationBangalore Work EmploymentFull time DepartmentWireless DomainTesting Reporting toLead Engineer About Us: Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! Who we are This team is responsible for Platform and software validation for the entire product portfolio. They will develop automation Framework for the entire product portfolio. Team will develop and deliver customer documentation and training solutions. Compliance with technical certifications such as TL9000 and TSEC is essential for ensuring industry standards and regulatory requirements are met. Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fiber broadband and wireless networks. What you work: You will have ownership to develop test cases primarily for eNodeB functionalities to meet customer requirements complying to 3GPP standard. Analyze the use cases/requirements for LTE related requests from customer and deployment engineers. Augment tests with feedback from Customer deployments. Analyze the field queries and give the solutions. Log analysis, Performance, Capacity and Soak testing. Raising bugs and getting the issues fixed in co-ordination with development team. Mandatory skills: BE/B.Tech./M.Tech. (EC/EE/CS) Degree with 3+ yrs. Working experience in LTE/4G enodeB verification cycle by validating 3GPP protocols, call flow, end to end traffic throughput requirements. Deep working knowledge Wireless Packet Core Standards testing, IETF Standards, VoLTE, IMS server, EPC core, RRH, Handover testing Desired skills: Should have work experience in eNodeB/gNodeB/UE L1 SW development. Familiar with any RAN Platform architecture, L1 Schedulers Should be familiar with air interface, S1AP, Mobility and LTE stack. Should have good Debugging and Troubleshooting and log analysis skills. Preferred Qualifications Experience 3 to 6 years’ experience from Telecommunication or Networking background. Education Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree Candidate should have good coding skills in C/C++ Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all-inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

Position: Cloud Backend Engineer with Telecom domain Location Bangalore (Hybrid mode ) Experience level : 5 + Immediate joiners Please share your updated resumes to kjallepalli@innominds.com Job description 8+ years of experience in software development using OOP and microservices. Bachelor's or Master's degree in Computer Science, Engineering, or related field. Expertise in CSFB, I1, SIP signaling, and 3GPP IMS standards for telephony services. Skilled in building SIP-based solutions using SIP stacks for proxy clients and B2B servers. Hands-on experience with VoIMS and SIP/IMS network implementation. Proficient in tools like SIPP and FreeSWITCH for test environments. Programming expertise in C/C++, Go, or Java with strong SQL schema and query skills. Knowledge of stream processing (GCP Pub/Sub, Kafka) and REST API design. Experience with scalable distributed systems and horizontal scaling. Familiar with Kubernetes, Docker, Jenkins pipelines,and GCP tools. Strong understanding of code quality, performance metrics, and CI/CD tools (e.g., JMeter, Postman, Grafana, Prometheus). Collaborative team player with excellent communication skills. Please share below details for the next steps Fullname: Contact number Email id Current Company Reason for change in detailed How many companies worked with Current CTC. Expected CTC Any offers in hand / Pipeline. Notice period Education details Current location Preferred location Regards, Kiran Kumar Jallepalli - Innominds (Please connect me on Linkedin)

We are part of the Product & Engineering, Subscriber Signaling and Policy - Registers team. We are focused on building our understanding in Subscriber Data Management, protocols, latest cloud & SW technologies, and awareness of product aspects like performance/footprint, ease of use, robustness, security and the like. We are pragmatic in our approach & we believe that technologies should, at the end sub serve the cause of building great products. We try our best to look ahead and uncover opportunities. You have: 15 Years of hands on development experience on Advanced C++ programming, design patternsand Linux Knowledge in Analysis, Design, Development, module testing, unit testing & functional testing and familiar with debugging and memory profiling tools Experience in - Cloud Infrastructure (Openstack/VMware), & cloud native technologies Docker & Kubernetes It would be nice if you also had: Know-how of TCP/UDP/IP, TLS & socket programming & expertise in http2 protocol 2G/3G/4G/5G Core Network knowledge is desired, preferable to have knowhow about HLR, HSS, UDM, EIR & exposure to 3GPP standards. Realization (Analysis, Development, Implementation) of Registers features, customer issues resolutions, enhancements, change requests with Analysis, designing frameworks, Scripting, Verification & leading team. Technical consultation on development & testing activities of Registers Network Functions including Architecture. Handling of Feature delivery & maintenance topics. Responsible for the product quality & deliverables for new features and handling customer issues. Perform high-level and low-level design of the component/functional area. Take ownership of end-to-end quality assurance of features/components. Meet the relevant project quality targets and objectives. Understanding of performance & robustness aspects of telecom products, preferably core products