Handle incoming (inbound) and outgoing (outbound) customer calls. Communicate clearly in Telugu, Malayalam, or Kannada. Resolve customer queries, provide product information, or follow up as required. Maintain call quality and professionalism during every interaction. Update call records and feedback in the system accurately. Skills Required:- Can speak in Telugu, Malayalam, & Kannada. Basic understanding of customer service and call handling. Good communication and listening skills. Basic computer knowledge for call logging and data entry. Ability to remain calm and polite during calls.
Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Requirements and skills Experience as a Customer Support Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases
Job Opportunity: Customer Engagement Specialist Location: [Noida] Job Type: Full-time About the Role We are seeking enthusiastic and customer-focused Customer Engagement Specialists to join our growing team. The role requires individuals with strong communication skills and a passion for customer interaction, ideally with a background in sales, soft sales, or customer service within the beauty, wellness, or healthcare sectors. Key Responsibilities • Engage with customers over calls to provide information, guidance, and support. • Drive meaningful conversations with a focus on customer satisfaction and engagement. • Understand customer needs and provide solutions in line with company offerings. • Maintain accurate records of customer interactions. Candidate Profile We are looking for candidates who demonstrate: • Excellent communication skills in English and Hindi. • A graduate degree in any discipline. • Prior experience in sales / soft sales / customer-facing roles, ideally in beauty, wellness, or healthcare. • A professional, empathetic, and engaging communication style. What We Offer • Competitive salary and incentives. • Training and development to enhance your communication and engagement skills. • A collaborative and supportive work environment.
Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. Writes the annualized plan, a framework for action articulating how a business will generate sales over a specified timeframe. Develops a Sales Manual, a handbook outlining the recommended practices for each form of sales engagement. Defines a sales model consisting of a technique or collection of techniques that must be consistently provided to salespeople to analyze and boost sales. Guides sales personnel to function efficiently by capitalizing on their passions and capabilities. Sales Lead Requirements:It will be useful to have a bachelor's or associate's degree in marketing, sales, or an allied profession. It's vital to have sales experience. Has sound business judgment, all-around commercial awareness, and sales skills. Solid interpersonal, communication, and customer service capabilities. Potent leadership qualities. Exceptional organizational, creative, and resource management capabilities.