47 Voip Technologies Jobs - Page 2

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com. Job Purpose This position is responsible for dedicated customer serv...

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com. Job Purpose This position is responsible for dedicated customer serv...

You are an experienced Oracle OCCAS (Oracle Communications Converged Application Server) Technical Consultant with over 7 years of experience. In this role, you will be responsible for leading solution design, integration, and implementation efforts throughout pre-sales, development, and delivery stages. Your expertise in Oracle OCCAS, Oracle SBC, SIPREC, and VoIP technologies, as well as hands-on experience in voice traffic filtering, call branding, observability, and AI-driven voice security tools like Resemble.ai and Mutare, will be crucial. Your key responsibilities will include designing and delivering end-to-end OCCAS-based solutions, integrating Oracle SBC for secure SIP call handling...

You will be joining Vitelglobal Communications Pvt Ltd in Hyderabad, India, working in US Shifts (Night Shift) for 5 days a week with weekends off. As a Technical Support Team Lead or Technical Manager, you will be responsible for managing the VOIP services support team. Your strong technical background in VOIP technologies, leadership skills, and ability to handle complex technical issues while ensuring customer satisfaction will be crucial. Your key responsibilities will include leading, mentoring, and managing a team of technical support engineers specializing in VOIP solutions. You will provide technical guidance, escalate complex technical issues, oversee high-quality support delivery f...

As an experienced IT Support Engineer with 3 to 6 years of experience, you will be joining the dynamic team at Phykon in Trivandrum (Technopark). Your primary responsibility will be to manage client communications effectively, install and configure software systems, and collaborate closely with QA and Dev teams to identify and resolve issues. You must have a strong background in deploying and maintaining applications, conducting root cause analysis, and offering technical assistance to internal and external customers. Your key responsibilities will include maintaining client communications, installing and configuring software systems, collaborating with QA and Dev teams to communicate issues...

You are a highly skilled Java developer with 1-3 years of experience, looking to join a dynamic development team. Your main responsibilities will include designing, developing, and maintaining Java-based applications and software solutions. You will be writing clean, maintainable, and efficient code following best practices and coding standards. Additionally, you will participate in all phases of the software development lifecycle, collaborate with cross-functional teams, perform testing, debugging, and code reviews. Key Requirements: - Proven experience in Java development (minimum 3-5 years of professional experience). - Strong knowledge of Java 8+ and core Java APIs. - Proficiency in obje...

You are a highly skilled and motivated Senior Inbound Contact Center Engineer who will be responsible for the design, implementation, maintenance, and continuous improvement of inbound contact center solutions. Your expertise will ensure a seamless and efficient experience for customers by utilizing industry-leading technologies like Avaya, NICE, and Swampfox. In your role, you will design, implement, and maintain complex inbound contact center solutions, including call routing, IVR design, agent desktop configuration, reporting, and integration with other business systems. Troubleshooting and resolving technical issues related to voice infrastructure, applications, and integrations will als...

As a skilled Voice+Network Engineer, you will join our team in India with 7-9 years of experience in managing and supporting voice and network systems. Your role will be crucial in ensuring the reliability and efficiency of our voice communication systems and network infrastructure. Your responsibilities will include designing, implementing, and maintaining voice and network systems. You will troubleshoot and resolve voice and network issues in a timely manner, collaborate with other IT teams for seamless integration of voice solutions, monitor network performance, and provide support and training to internal users on voice and network systems. It is essential to stay updated with the latest...

The ideal candidate for this role should possess in-depth knowledge of Cisco UC servers, including Call Manager, Cisco Unity Connection, UCCX, IM&P, and expressway servers, as well as strong expertise in IP protocols such as SIP and H323, and network hardware/software components. You should also have a solid technical background in designing and implementing Cisco UC infrastructure and other VoIP technologies. Additionally, a good understanding of ISDN, PSTN, analog lines, fax, and knowledge of Polycom and videoconference technologies is required. Your responsibilities will include troubleshooting and resolving complex VoIP network issues, utilizing strong technical skills. Proficiency in pr...

As a Sales Manager / Business Development Manager in US Shift at Vitel Global Communications Pvt Ltd, located in Hyderabad, India, you will play a crucial role in driving the company's growth by focusing on B2B sales of VoIP services in the US market during night shifts aligned with US business hours. With a minimum of 7 years of experience in B2B sales within the VoIP or Unified Communications industry, you will be tasked with creating new business opportunities, fostering robust client relationships, and finalizing deals to enhance Vitel Global's revenue streams. Your contribution will not only involve direct sales activities but also extend to identifying and targeting new market segments...

You will be responsible for designing, implementing, and maintaining Asterisk-based telephony solutions. Your role will involve customizing Asterisk configurations to align with client specifications and integrating Asterisk with third-party applications like CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will be a key part of your responsibilities. It will also be crucial to optimize Asterisk performance for scalability and reliability. Additionally, you will provide technical support and guidance to both clients and internal teams. Documenting Asterisk configurations, processes, and best practices will be essential. Kee...

We are seeking a skilled Cisco Contact Center Administrator to manage and optimize our contact center operations. The ideal candidate will have extensive experience in Cisco systems and a strong background in troubleshooting and system administration. Responsibilities Manage and configure Cisco Contact Center solutions, including hardware and software components. Troubleshoot and resolve issues related to Cisco Contact Center applications. Monitor system performance and ensure high availability of contact center services. Collaborate with cross-functional teams to implement new features and enhancements. Provide technical support and training to end-users and team members. Skills and Qualifi...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other...

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other...

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other...

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skill...

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, a...

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, a...

The Role As a Telecommunications Engineer with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. You will provide Telecommunication Engineering services to Worley, and its customers and may provide technical support within the Telecommunication team. Deliver Telecommunication specific design and drafting services that meet Worley the customers and applicable statutory and regulatory requirements. Knowledge of SPI / AVEVA. Able to prepare instrument datasheets, Index, IO list and other SPI deliverables. Able guide the designers for modelling activity, having good communication skills . About You...

Description We are seeking a Call Back Technician to join our team in India. The ideal candidate will have 1-10 years of experience in technical support and customer service. This role involves providing high-quality technical assistance to customers, ensuring their issues are resolved efficiently and effectively. Responsibilities Respond to customer inquiries and requests via phone and email. Perform troubleshooting and technical support for customers remotely. Document customer interactions and maintain records in the system. Coordinate with other technical teams to resolve complex issues. Follow up with customers to ensure their issues are resolved satisfactorily. Provide training and sup...

We are seeking a highly experienced Wireless Network Engineer to join our team in India. The ideal candidate will have a strong background in designing, implementing, and managing wireless networks, with a focus on performance, security, and reliability. Responsibilities Design, implement, and manage wireless networks to ensure optimal performance and reliability. Conduct site surveys to assess coverage and capacity requirements for wireless deployments. Troubleshoot and resolve wireless network issues, ensuring minimal downtime for users. Monitor network performance and security, making necessary adjustments to configurations as needed. Collaborate with cross-functional teams to integrate w...