1624 Voip Jobs - Page 9

Job Title: Sales Manager / Business Development Manager – VoIP Sales (US Shift) Location: Hyderabad, India Company: Vitel Global Communications Pvt Ltd Shift: Night Shift (US Business Hours) Experience: 7+ years in B2B Sales / VoIP / Unified Communications Employment Type: Full-time Job Overview: As a Sales Manager / Business Development Manager – US Shift, you will be responsible for generating new business opportunities, building strong client relationships, and closing B2B deals for VoIP services targeting the US market. You’ll be a key contributor to Vitel Global’s revenue growth by driving direct sales and identifying new market segments Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, or related field 7+ years of proven experience in B2B sales, preferably in VoIP, SaaS, or cloud communications Excellent communication and presentation skills Strong understanding of VoIP technologies, SIP, PBX, and cloud telephony is a must Experience working US shifts and with US-based clients Goal-oriented with a track record of achieving sales quotas Proficient in CRM tools (e.g., Zoho, HubSpot, Salesforce) Interested can share your resume at giri@vitelglobal.com

Job Description/Requirements Want a remote role where your skills bring structure to busy teams, and your work truly helps people? At ClearDesk, you’ll get the flexibility to work from home, the stability of long-term placement, and the chance to be part of something that actually matters. Our Story Starts with People Like You The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born. Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families. That’s where you come in. The Role: Scheduler (QA Experience Required) Imagine being the person who keeps everything running behind the scenes in a fast-moving home care setting. Someone’s shift just got canceled last minute. You’ve already found a replacement. A caregiver calls in sick. You’re already on the phone with the next available team member. You don’t just fill gaps in the schedule. You create order. You create confidence. And for both caregivers and clients, you become the quiet force that keeps things on track. More importantly, the people you help serve are seniors who rely on consistent, compassionate care to stay safe and comfortable in their homes. Every shift you coordinate ensures someone’s parent, grandparent, or loved one receives the care they deserve. As a Home Care Scheduler, you’ll be assigned to a U.S.-based home care client, working closely with their operations team. You’ll manage caregiver schedules, communicate changes, and help keep both sides (caregivers and clients) informed, supported, and calm even when things get a little hectic. And when things are calm? You’ll help with admin work or pitch in on light recruitment tasks, keeping things moving and meaningful. What Your Days Might Look Like Build and maintain up-to-date caregiver schedules across multiple counties Respond quickly when someone cancels a shift or doesn’t clock in Answer calls from clients and caregivers using the VoIP system Update records and case notes in WellSky (we’ll train you for it) Work with the ops team to flag issues and make sure staffing stays smooth Conduct regular check-ins and evaluations with caregivers Generate weekly reports and keep leadership in the loop Who We Think Will Thrive In This Role You’ve worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience) You’re calm under pressure and naturally organized You love solving problems on the fly You’re comfortable with software systems and remote communication You’ve built strong relationships with stakeholders, becoming a trusted partner they can rely on You take initiative, but you’re also a great team player Why ClearDesk? Because we believe work should be meaningful, even from home. At ClearDesk, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that actually supports you, and you’ll know that the work you’re doing helps real people, especially seniors, receive the care and attention they deserve. We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making. Here’s What You Can Expect From Us We pay you fairly and on time We provide prepaid HMO coverage for your peace of mind We help you grow with tools, training, and honest feedback We celebrate your wins And above all, we actually care Ready to be part of something that matters? Apply now and start your journey with ClearDesk. Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com). Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand. <

Qualifications 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX. Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX. This role will suit someone with prior experience of working within Asterisk environment, particularly with experience of configuring Asterisk for new product deployment. Must have good trouble shooting skills in using network testing tools such as Wireshark, Tcpdump. Experience trouble shooting Vici Dialers and Asterisk would be useful. The applicant must be prepared to work outside of core hours to address emergency activity if required. Should also know MySQL databases and VoIP. Proven track record of deploying Dialers or IVR applications in an enterprise environment. Experience in configuring with PRI Card, PRI Gateway, Analog Gateway and PSTN is a must. Proficiency in the following programming languages: MySQL, PHP, Perl, AGI and Shell Scripts Must be organized and ability to document how-to and common troubleshooting steps. Skills: php,pri card,scripting,agi,ivr,pstn,shell scripts,analog gateway,voip,mysql,dialers,goauto dial,asterisk,network testing tools,perl,wireshark,pri gateway,freepbx,tcpdump,vicidial,gateway

Responsibities Lead the development of new telephony features Develop early software prototypes from concept for new service features, enhance existing service components for scalability Play an integral role in all stages of software development from conception to rollout to production Understand the integration methods of the current technology in the client environment Constantly develop and improve standards and systems Qualifications Bachelors degree in Computer Science or Information Technology/Engineering 4+ years of solid experience as an Asterisk Developer Strong practical experience writing AGI scripts for Asterisk Must be proficient at developing software using a scripting language. Sound knowledge of Asterisk Installation, Configuration, Dial plan, AGI, AMI, Call troubleshooting (SIP, ISDN) Solid experience of working With Linux Operating Systems Familiarity with PSTN & GSM interface cards High Availability, scalability, redundancy and security of service infrastructure Some exposure to scripting languages like Perl, PHP General awareness and knowledge of Call control, VOIP deployment issues Good awareness of networking and analyzing SIP traces Skills: perl,sip,network analysis,pstn & gsm interface knowledge,sip troubleshooting,scripting languages,asterisk,linux operating systems,voip,scalability development,redundancy security,high availability systems,agi scripts,scripting,agi scripting,php,asterisk development

Join our Team as a Technical Support Team Lead Location: Gurgaon About the role: Are you a natural leader with a passion for technology and customer service? As a Technical Support Team Lead, you’ll guide and support a team of First Line Technical Engineers, helping them grow their skills, deliver exceptional service, and resolve complex issues. You’ll play a key role in incident management, customer satisfaction, and continuous improvement, working closely with internal teams and third-party suppliers. If you thrive in a fast-paced environment and enjoy being at the forefront of technical support, this is your opportunity to lead from the front. What makes you a great fit: Minimum 2 years’ experience in a technical or administrative role At least 1 year of experience leading a team in a contact centre or customer-facing environment Strong knowledge of VoIP infrastructure and protocols Experience supporting cloud-based and on-premise telephony solutions Familiarity with networking (LAN/WAN), SIP, and Mitel or similar platforms (desirable) ITIL Foundation certification (desirable) Excellent communication and interpersonal skills Calm under pressure with strong problem-solving abilities Highly organised, proactive, and detail-oriented Passionate about coaching and developing others Able to manage complex environments and coordinate multiple stakeholders Key responsibilities: Lead and support a team of First Line Technical Engineers Implement and manage Incident Management procedures Act as Incident Manager and primary customer interface for operational issues Build relationships with third-party suppliers and manage escalations Monitor team performance against SLAs and expedite urgent tickets Conduct quality checks and provide feedback to team members Collaborate with internal departments to resolve technical issues Assist with customer and internal reporting Support training, coaching, and onboarding of new team members Contribute to process improvements and customer satisfaction initiatives Maintain accurate and up-to-date ticket and documentation records Assist with implementation and support projects as needed Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Bangalore, Karnataka, India Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users. Responsibilities will include : Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up & drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software’s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in JSM Handle escalated issues & support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department Qualification : Bachelor’s Degree (Must as a full-time academics) Experience: Scripting Knowledge 4+ years specializing in end user computing. Good knowledge of ITIL processes. ITIL certification is an added advantage. Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.). Telephony experience (Cisco VoIP preferred). Microsoft Office 2010 and 2013 Outlook 2010 and 2013 Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.) Previous work experience in a corporate environment Experience supporting Outlook in a Microsoft Exchange environment. Experience supporting a variety of Wi-Fi-enabled devices. Experience supporting remote users. Basic knowledge of thin client systems, network printers, citrix, terminal servers Exposure in Intune, Powershell, AVD And Azure AD will be of great benefit Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Excellent communication skills and experience working in a global setup. Ability to clearly communicate technical concepts to non-technical people. Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment Work Location : Goregaon / Thane (Hiranandani) Joining time needed : 15 days /Immediate Perks and Benefits Health & Wellness Dental Insurance Vision Insurance Health Insurance Life Insurance Paid Time Off PTO / Vacation Policy Paid Holidays Financial Benefits 401K / Retirement Plan Tuition Reimbursement Employee Stock Purchase Plan Office Perks Work From Home Policy

As a Desktop Support Engineer, your primary responsibility will be to provide technical assistance and support to end-users. This includes troubleshooting hardware and software issues, installing and configuring systems, and ensuring the smooth operation of desktop environments. Your key responsibilities will revolve around hardware and software management. You will be tasked with installing, configuring, and upgrading PCs, laptops, and related equipment. It will also be your responsibility to troubleshoot any hardware and software issues that may arise, as well as install and configure operating systems and applications. Additionally, maintaining and updating computer inventory and equipment, and monitoring the performance of the company's desktop infrastructure will be crucial aspects of your role. In addition to hardware and software management, you will also be expected to provide instructions or directly set up desktop hardware, assist with the installation of computer software and operating system updates, and maintain detailed logs of support provided. You will also be responsible for resolving issues related to LAN/WAN, VoIP telephone, biometric, and AV systems connections, customizing desktop applications based on user needs, advising on software and hardware upgrades, and creating technical reports and manuals. Staying up-to-date with the latest advancements in computing technology will be essential, as you will need to train end users on new software and IT regulations, coordinate desktop changes to prevent deployment collisions, and participate in incident handling and projects related to desktop changes. When it comes to technical support, you will diagnose and resolve common issues such as network connectivity, password resets, email access, and printer problems. You will be responsible for tracking these issues from initial report to final resolution, guiding users with step-by-step instructions to resolve problems, and providing help desk support via phone, email, chat, or ticketing systems. To qualify for this role, you should have a BE or Diploma in a related field and possess a minimum of 1 to a maximum of 3 years of experience. Your ability to effectively manage hardware and software, provide technical support to end-users, and stay current with industry advancements will be critical to your success in this position.,

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Job Title: Lead - Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team . In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point , collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Job Title: Sales Manager Retention Company: Vitel Global Communications Pvt Ltd Location: Hyderabad, India About Us: Vitel Global Communications is a leading VoIP solutions provider, serving businesses across the USA, UK, Canada, and other global markets. We deliver scalable, cost-effective communication services tailored for B2B clients. Role Overview: We are seeking an experienced Sales Manager with a strong background in customer retention, B2B sales , and international client management to lead our retention efforts and manage a high-performing team. Key Responsibilities: Drive customer retention strategies to reduce churn and increase client lifetime value. Manage and grow relationships with international B2B clients. Lead and mentor a retention-focused sales team, setting clear goals and performance metrics. Analyze customer data and feedback to proactively address risks and improve satisfaction. Collaborate with sales, support, and product teams to enhance the overall customer journey. Track and report on key metrics like churn rate, CLTV, CSAT, and NPS. Requirements: 5+ years in B2B sales, customer retention, or account managementpreferably in telecom or SaaS. Proven experience handling international clients (USA, UK, Canada preferred). Prior team leadership experience is essential. Proficiency in CRM tools like Salesforce or Zoho. Excellent communication, analytical, and problem-solving skills. Bachelor’s degree required; MBA is a plus. Interested can share your updated resume to akhil@vitelglobal.com, 9573584606

We are seeking an experienced and knowledgeable Senior IT Hardware & Network Engineer to lead and manage our organization’s IT infrastructure. The ideal candidate will have deep expertise in hardware troubleshooting, network management, server administration, and internet infrastructure, as well as hands-on experience in creating and maintaining IT inventory systems. This role involves designing, implementing, monitoring, and supporting all aspects of IT infrastructure across the company. Key Responsibilities:1. Hardware & IT Infrastructure: Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals. Manage hardware lifecycle including procurement, deployment, upgrades, repairs, and decommissioning. Maintain detailed documentation of hardware assignments and physical asset inventory. 2. Network Administration: Design, configure, and manage LAN/WAN networks, switches, routers, firewalls, and access points. Monitor and optimize network performance, ensuring minimal downtime and high availability. Maintain secure and reliable internet connectivity, VPNs, and bandwidth allocation. Ensure network security through firewalls, VLANs, port configurations, and intrusion detection. 3. Server & Data Center Management: Administer and maintain Windows/Linux-based servers, file servers, and domain controllers. Manage user accounts, Active Directory, group policies, and access control. Handle server backup, storage management, and disaster recovery solutions. Perform routine maintenance, patching, and system upgrades. 4. Internet and Communication Systems: Maintain internet service, DNS, DHCP, proxies, and ensure secure browsing policies. Manage VoIP systems, email servers, and collaboration tools (MS Exchange, M365, G Suite, etc.). Coordinate with ISPs for uptime, outages, and upgrades. 5. IT Inventory Management: Create and maintain a comprehensive IT asset inventory system (hardware, licenses, etc.). Monitor stock levels of IT consumables and equipment. Generate periodic inventory reports and audits for compliance. 6. Technical Support and Leadership: Provide L2/L3 support for hardware, software, and network issues. Mentor junior IT staff and assign troubleshooting tasks as needed. Coordinate with vendors and service providers for AMC, warranties, and escalations. Required Skills and Qualifications: Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience). Minimum 5–8 years of experience in IT hardware, networking, and server management. Strong knowledge of LAN/WAN technologies, cabling, IP addressing, subnetting, and routing. Proficiency in managing Windows/Linux servers, DNS, DHCP, and Active Directory. Experience with virtualization (VMware, Hyper-V) and backup solutions. Familiar with IT asset management tools and practices. Certifications like CCNA, MCSA, CompTIA Network+/Server+ are a plus. Strong troubleshooting, documentation, and communication skills. Preferred Traits: Attention to detail and process-driven mindset. Excellent time management and ability to handle multiple priorities. Ability to work independently and under pressure. Strong team collaboration and leadership capabilities. Job Types: Full-time, Permanent

Job Title: Senior Backend Developer Location: Remote About The Role We are seeking a Senior Backend Developer to lead feature development, tackle scaling challenges, and enhance core infrastructure as our company grows. The ideal candidate will bring deep expertise in Python and infrastructure design for high-performance applications. Key Responsibilities Design, implement, and maintain scalable backend systems primarily using Python (Django, Flask, FastAPI) Optimize and manage relational databases like PostgreSQL and MySQL for high performance and reliability. Design and operate messaging and caching systems like Redis and RabbitMQ for asynchronous processing and scalability. Architect, deploy, and monitor containerized microservices with a focus on fault-tolerance and horizontal scaling. Manage and provision cloud infrastructure using AWS services such as EC2, RDS, and S3. Perform system diagnostics, identify bottlenecks, and implement optimizations to ensure sustained performance at scale. Minimum Requirements 3+ years of experience as a Backend Developer. Proficiency in Python frameworks such as Django, Flask, or FastAPI. Solid experience with relational databases (PostgreSQL, MySQL). Deep understanding of Redis and RabbitMQ for messaging and caching. Familiarity with AWS core services (EC2, RDS, S3) for managing cloud infrastructure. Strong grasp of data structures, algorithms, and software engineering fundamentals. Good To Have Experience working with JavaScript and frontend frameworks like React.js or Vue.js. Familiarity with WebSockets for real-time communication features. Exposure to VoIP or real-time communication technologies such as WebRTC, SIP, and IP PBX. Key Traits We Value Smart, logical, and curious problem-solvers. Hardworking individuals with a passion for learning and adapting to new challenges. What We Offer Competitive salary A collaborative and innovative work environment. Opportunities to work on impactful and challenging projects as part of a growing team. Reach out to us at recruiter@frejun.com

Redefine the future of customer experiences. One conversation at a time. we're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Were currently seeking a bright and talented individual for a Senior Platform Operations Engineer position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud, assistance in resolving complex software related issues controlling the telephony application switch and related applications, support of platform migrations, and support to Product, Engineering, and Customer Support/Operational teams. The role is responsible for upholding the reliability vision of the platforms, balancing the needs of the business stakeholders and supporting development and engineering needs. The Senior Platform Operations engineer will be part of a 7/24/365 International Operations team that works closely with engineering teams to ensure ongoing system reliability and operational capacity, ensuring our platforms and services are running optimally. The role will include execution of build and deployment automation, testing new platforms, services, and features of both our product technology stack, and tooling used to manage and operate our platform teams. A background in software development, DevOps, and systems engineering is a plus. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills. Key Responsibilities Execute automation tools to deploy and integrate new voice platforms Supporting and defining custom tooling & observability needs for platform operations teams Lead testing efforts of new voice features, platform types, and communication endpoints including testing support of new voice stack features in product development Lead upgrades and migrations of platforms for life cycle management Experience working in multi-region geo-localized data services Support for in-day and after-hours Incident resolution Build, maintain, and promote strong technical documentation Support for Incident resolution Build, maintain, and promote strong technical documentation Normal business hours and after hours/on call responsibilities Technical liaison to product development, engineering, support, and executive level staff Qualifications At least 5+ years of platform operations experience, with 3+ years experience in systems engineering A software development and operational background with experience in real-time communications voice infrastructure including mobility; preferred knowledge of FreeSWITCH, Kamailio and Coturn Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python Strong understanding of public cloud space infrastructure (GCP preferred), security compliance, IaC, build and deployment methodologies Strong understanding of CI/CD and distributed architectures, ability to read and troubleshoot Java code base Solid knowledge of WebRTC and VoIP related to protocols and architecture Solid SRE best practices, including reliability, monitoring, availability, and incident response Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base Strong understanding of micro-services architecture Database experience with enterprise class SQL and NoSQL big data services Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions Strong analytical and organizational skills, with attention to detail Demonstrate strong verbal and written communication skills Ability to multi-task, prioritizing multiple objectives and initiatives Able to work in a team environment and with a diverse group Mentoring and cross training to platform engineering and operations Competencies Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience Documentation - Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories Core Technology and Industry Knowledge - Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-RQ1 #LI-Hybrid

Deliver Value: Be able to deliver on, and communicate the value associated with the customer s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Own & deliver the end-to-end configuration of solution based on the customer requirements You will handle the post go-live change management of configuration throughout the customer life cycle Be the hands-on product expert and ensure customer s business goals are met Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Analyse and elevate customer s consumption of contract, adoption of the product and generation of upsell or cross-sell. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel s products package. Work with clients to improve the social service itself and its alignment with the clients core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr s know-hows. Identify opportunities for customer references and case studies. Maintain platform relevancy according to changes in business needs. Must Have Qualifications: 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry. Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management. Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications. Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies. Understanding of cloud architecture, VoIP, SIP, and telephony. Hands-on experience with system configuration, troubleshooting, and performance optimization. Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams. Proven ability to understand business challenges and provide actionable recommendations. Ability to manage multiple client engagements and deliver high-quality service. Ability to translate customer business problems & requirements into on platform solutions Good to Have Skills: Demonstrated experience and a passion for the social technology universe (ie, Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct experience in working with a social media management software is preferred. Strong product acumen & evangelization experience with the aptitude to learn new products. Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory) Who you are You are a technology consultant who has the: Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. Ability to interpret industry trends across different verticals & lines of businesses. Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. You Know Youre Successful If The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing. Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package. You constantly come up with new strategies that are adopted by your clients and peers. Your stakeholders participate in Sprinklr events, references and case studies. Your platform and industry knowledge makes you a trusted advisor both internally and externally.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Job Description Strong programming skills in Python, or a similar language used for test automation. Proficiency in automation tools/frameworks such as Selenium, Appium, or Cypress. Working experience with dev-ops pipeline bring up, tools like SonarQube, Coverty Must - Hands-on experience with CI/CD tools like Jenkins, GitLab CI, or GitHub Actions. Experience with database query tools (SQL) and performance monitoring tools. Exposure to Networking (TCP/IP) Security (TLS) and VoIP (SIP) is good to have Primary Skills Lead Experience, Python Automation, SIP protocol Experience/Working knowledge, CI/CD tools like Jenkins, GitLab CI, or GitHub Actions. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Vice President , Amazon Connect Solution A rchitect ! We are seeking a dynamic, growth-oriented leader to head our Customer Experience / Contact Center CcaaS advanced technology practice, with a focus on Amazon Connect-based solutions . This role is an opportunity to shape and scale one of the most strategic CX offerings in the market today&mdashanchored on Agentic AI, Generative AI and customer service technologies . As Vice President, you will drive the strategy, solution architecture, and execution of our CX technology service line, building a differentiated portfolio of industry-specific IP, co-innovating with AWS, GCP, Microsoft Dynamics and delivering large-scale transformation programs for global clients across industries, with a heavy focus in banking and financial services , . This is a unique opportunity to lead a high-growth business that blends deep domain, cloud-native architecture, applied AI, and real-time customer engagement technologies. You%27ll partner with AWS globally, influence client roadmaps, and lead a multidisciplinary team of engineers, architects, consultants, and GTM specialists to create tangible, measurable outcomes. Responsibilities Business and Practice Leadership Lead the global growth and delivery of our Amazon Connect service line, focusing on innovation, client value, and scale across priority industries. Define and operationalize a differentiated strategy in close partnership with AWS and internal teams (engineering, GTM, delivery). Build and mentor a high-performing team of technical and business leaders across regions. Serve as the executive liaison to AWS partner teams, jointly driving pipeline, solution launches, and field enablement. P&L Management Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations. Track revenue, cost, and margin identify opportunities to optimize delivery costs and increase profitability Innovation and IP Development Architect and launch reusable assets, industry accelerators, and solution frameworks built on AWS leveraging Amazon Connect, Lex, Q in Connect, Voice ID, Wisdom, Contact Lens, Tasks, Cases, Bedrock and more. Deliver end-to-end solutions that extend Amazon Connect capabilities, such as intelligent agent desktops, proactive and personalized customer engagement journeys, and AI-driven analytics and automation. Prototype new features, build demos for strategic pursuits, and maintain a future-ready solution roadmap aligned to industry needs. Client Engagement and Delivery Oversight Act as the executive sponsor and strategic architect on major global transformation programs, with a focus on outcome-driven CX modernization. Oversee design and deployment of cloud contact center platforms, ensuring seamless integration with CRMs, case management, knowledge bases, and digital channels. Collaborate with delivery leaders to ensure operational excellence, client satisfaction, and timely execution at scale. Thought Leadership and Market Influence Represent the firm externally as a leading authority on cloud CX transformation and AI-first customer engagement. Drive executive conversations, shape complex pursuits and proposals, and lead strategic RFPs in partnership with GTM and pre-sales teams. Publish thought leadership, speak at AWS and industry events, and help shape market perception of our capabilities in the space . Minimum Q ualifications / Skills Experience in enterprise technology or consulting, with a strong background in customer experience, contact center , or cloud transformation. Experience in leading Amazon Connect implementations at scale, including enterprise migrations and multi-region deployments. Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations Proven success in building and scaling technology practices or service lines, ideally with global delivery exposure and AWS alliance experience. Deep expertise in AWS services, including Amazon Connect, Lex, Lambda, Pinpoint, Contact Lens, Wisdom, Q in Connect, and related AI/ML offerings. Hands-on knowledge of telephony (SIP/VoIP), CRM integrations (Salesforce, ServiceNow), and digital channels (chat, social, email). Experience in adjacent CcaaS platform technologies such as MS Dynamics, GCP CCAI, Genesys, Five9, Nice CXone , Zendesk, WFM technologies Strong executive presence and experience in influencing senior clients, leading diverse teams, and navigating complex global programs. Preferred Q ualifications / Skills Experience applying generative AI to enhance customer experience workflows. Familiarity with AWS CCI (Contact Center Intelligence) solutions. Experience with DevOps practices in the context of cloud contact center deployment. Background in BFSI, healthcare, or regulated industries preferred but not required . Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking an experienced Principal Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX, strong problem-solving abilities, and the ability to work closely with clients to understand their needs and deliver tailored solutions. Responsibilities: Design, implement, and support Genesys Cloud CX solutions to meet client requirements. Proficiency in Architect flows, IVR scripting, call routing (DTMF/speech), and SIP/VoIP fundamentals Conduct discovery sessions and create technical documentation for Genesys Cloud-related projects. Customize and integrate IVRs and data sources within the Genesys Cloud platform. Drive migrations from legacy environments to Genesys Cloud. Configure and manage queues and skills in Genesys Cloud. Provide technical expertise and support for Genesys Cloud implementations and integrations. Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations. Collaborate with clients to gather requirements and design solutions that meet their needs. Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies. Maintain clear and effective communication with stakeholders and provide regular updates on project status. Generate technical documentation: Visio callflow diagrams, API specs, deployment plans. Excellent communication, stakeholder collaboration, and team leadership skills. Qualifications 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels. Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS). Skilled in leveraging APIs for application development, including integration of high-level APIs into enterprise systems Ability to work closely with stakeholders to gather requirements and design solutions.Experience with technical documentation creation and writing. Fluent English written and spoken level. Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline. Strong problem-solving abilities and attention to detail. + strong communacation skills. Ability to work independently covering client-facing expert role. Nice to have: Genesys Cloud Certified Partner, Genesys Cloud Certified Professional, or Genesys Cloud Certified Developer. Experience with other cloud platforms (e.g., Microsoft Azure, Google Cloud Platform). Regginald should provide pre-screening questions. We offer: The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business. A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community. Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Responsibilities: 1. Resolve L2/L3 related Issues (Client/Vendor/Nexge Platform/Ameyo Platform) 2. Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols. 3. Support for Hosted PBX and Hosted PRI and Hosted contact center solutions 4. Voice Traffic monitoring (ASR/ACD/PDD) 5. Customer Service Provisioning and post delivery support 6. Working in Shifts Skills Required: - Hands-on experience on Nexge Class-5 switch/ Asterisk/ IP-PBX/ ATA/ Media Gateway/ Soft Phone & Cloud Telephony Platform - Knowledge of Voice Gateways-PBX, ATA & TDM Technology. - Understanding of Hosted PBX and Hosted PRI and Hosted contact Center solutions - Working knowledge of LAN Switching (VLANs, Inter V-LAN routing) and tools like (Telnet, SSH, NTP, DHCP & Syslog)

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Date 16 Jul 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Traction System EDU Manager in Bangalore were looking for Your future role Take on a new challenge and apply your comprehensive electrical engineering or power electronics expertise in a cutting-edge field. You'll lead the Traction Sub-System Domain, ensuring the respect of Quality, Cost, and Delivery (QCD) commitments. Day-to-day, youll work closely with teams across the business (Engineering Directors/Managers, Project Engineering Managers, Traction system experts), manage the workload and capacity of the Elementary Design Unit (EDU), and work alongside innovative, dedicated, and solution oriented teammates. Youll specifically take care of the capitalization of return of experience by EDU members, but also contribute to the continuous improvement of guidelines and processes. Well look to you for Management of QCD commitments for the EDU Work package Ensuring all Design reviews are completed On Time Application and improvement of Alstom Guidelines Defining and monitoring KPIs for the EDU Effective people management and development within the team Staffing and managing subcontractors as per project and organizational needs All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role Bachelor/Master degree in electrical engineering / Power electronics Fluent in English An experience of at least 10 - 15 years in Engineering including at least 3 years of people Management Experience in Power Electronics and Drives in an international environment (Railways) is a must A leadership certification would be advantageous. Strong project management skills Excellent communication and team-building abilities Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge technology in rail signalling Collaborate with cross-functional teams and supportive colleagues Contribute to innovative and sustainable transport projects Utilise our flexible and dynamic working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning opportunities Progress towards leadership and advanced technical roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Job Summary: We are looking for an experienced and dynamic Practice UCC Architect to lead and grow our Unified Communications & Contact Center (UC&C) solution offerings under the Digital Workplace Practice . The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams, Cisco, Zoom , and Contact Center technologies including Genesys, NICE, Five9, Avaya , etc. The role demands a proven track record in solution development, pre-sales support, go-to-market (GTM) strategy, partner ecosystem development, and large-scale implementations. Key Responsibilities: Practice Leadership & Strategy: Define and lead the overall strategy for Unified Communications and Contact Center services. Build a comprehensive roadmap across UC, collaboration, and CCaaS platforms. Develop reusable frameworks and accelerators to standardize and enhance service delivery. Stay current with emerging technologies and continuously evolve the service portfolio. Solution Offering Development: Design scalable and customizable UC&C and Contact Center solutions. Recommend best-fit platforms and integration approaches (e.g., Teams Phone, Webex, Zoom, Genesys Cloud, NICE CXone). Provide architectural direction for hybrid, cloud, and on-premise models. Ensure all solutions are secure, resilient, and scalable. Pre-Sales & Client Engagement: Act as a technical advisor during customer engagements, including RFPs, demos, and PoCs. Partner with sales and business development to drive pipeline and solution sales. Engage with C-level stakeholders, translating business needs into technical solutions. Partnerships & GTM Execution: Build and manage strategic relationships with key technology partners. Lead GTM efforts for internal enablement and external market positioning. Optimize partner certifications, incentives, and co-sell opportunities. Upskill delivery teams to align with evolving solution capabilities. Drive delivery excellence through standardized frameworks and governance. Thought Leadership & Evangelism: Represent the UC&C practice at industry events, client forums, and webinars. Contribute to thought leadership via whitepapers, blogs, and case studies. Candidate Profile: Experience: 15+ years of experience in Unified Communications and Contact Center domains. 5+ years in a leadership, consulting, or practice management role. Deep understanding of enterprise voice, VoIP, SIP, PBX, SBCs, and cloud-based calling. Hands-on expertise in Microsoft Teams Phone, Cisco CUCM, Webex Calling, Zoom Phone. Proficiency in platforms like Genesys Cloud, NICE CXone, Five9, Avaya, Talkdesk, Amazon Connect. Experience integrating with CRMs (Salesforce, Dynamics), IVR, WFM/WFO, and analytics tools. Strong history of building solution portfolios, scaling practices, and driving GTM initiatives. Experience in managing globally distributed teams and delivery models. Soft Skills: Strong leadership and practice-building capabilities. Excellent client-facing communication and presentation skills. Strategic thinker with the ability to align technology to business goals. Effective multitasker in a fast-paced, high-performance environment. Preferred Certifications: Microsoft Certified: Teams Voice Engineer Expert Cisco Collaboration Certifications (CCNP Collaboration or higher) Genesys or NICE platform certifications Required Skills Unified Communication,Contact Center Solutions,Voip, Presales

Job Title: Network TAC Engineer / VOIP Support (24x7) Client: Leading USA-based Telecom & Managed Service Provider Location : Pune Shift: 24x7 Rotational Support Key Responsibilities Provide high-quality technical support to US-based enterprise customers for VoIP services. Configure and troubleshoot SIP trunking, DIDs, and pilot numbers in SBC environments. Deploy, configure, and manage VoIP infrastructure including IP-PBX, gateways, SBCs, and soft switches. Set up and manage voicemail, auto attendants, call flows, call queues, translation rules, dial plans, and call routing. Troubleshoot issues in Unified Communication platforms such as Netsapiens and Cisco BroadWorks/BroadSoft. Handle endpoint issues involving Polycom, Yealink, Grandstream, Cisco ATA, Adtran routers, etc. Resolve voice quality, routing, and performance-related issues, including SIP, RTP, QoS, and codecs. Support both Hosted PBX and on-premises IP telephony platforms, including MS Teams direct routing and cloud UC solutions. Block unauthorized IPs, DOS attacks, and suspicious call traffic using tools like NOM and Fail2ban. Troubleshoot Toll-free, DID, PSTN, Analog, SD-WAN, and Firewall-related issues. Collaborate with internal teams and third-party vendors/carriers to resolve complex technical issues. Maintain ticket ownership while escalating to onsite engineers or solution architects when necessary. Conduct regular monitoring and route testing for performance metrics (PDD, ASR, ACD, FAS). Use ticketing systems effectively and document all interactions and resolutions accurately. Manage multiple support tickets in accordance with SLA timelines. Additional Responsibilities For TAC Lead Role (if Applicable) Provide escalated support and act as a point of contact for complex technical issues. Mentor and train junior TAC team members. Coordinate with product, customer success, and engineering teams for case resolution. Participate in after-hours and weekend on-call rotation. Lead incident management and ensure timely resolutions with minimal business impact. Contribute to internal knowledge base creation and documentation processes. Conduct regular team meetings and skill enhancement sessions. Required Skills & Experience 3–7 years of experience in VOIP/Network support (preferably in a TAC or NOC environment). Strong understanding of SIP, RTP, QoS, COS, and VoIP protocols. Hands-on experience with VoIP platforms and devices including Cisco BroadSoft, Netsapiens, Adtran, Polycom, etc. Familiarity with SD-WAN, IP routing, Hosted PBX, and SBCs. Ability to manage CLI-based device operations (e.g., Adtran). Proficiency in incident management tools and support ticket systems. Excellent verbal and written communication skills. Willingness to work in 24x7 rotational shifts. Preferred Qualifications Industry certifications such as CCNA, CCNP (Voice), SSCA, or equivalent. Experience supporting US-based telecom or managed service environments. Familiarity with MS Teams direct routing and cloud UC platforms. Skills: rtp,voip,platforms,sip,teams,incident management,ticketing systems,tac,qos,communication,24x7,sd-wan,adtran,ip routing,noc,netsapiens,ip,cisco broadsoft,polycom

Job Title-Engineer - Field IT Support Location- Gurgaon What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.