Company Description Vitel Global is a leading provider of hosted VoIP services, offering Business VoIP and Hosted PBX systems at competitive rates. Their Cloud-based hosted VoIP PBX systems integrate Internet and Telecommunications to provide seamless and powerful communication solutions for businesses of all sizes. With the latest features and flexibility, Vitel Global stands out as a top player in the industry. Role Description This is a full-time on-site role for an International Sales Associate/Business Development Manager at Vitel Global in Hyderabad. The role involves day-to-day tasks related to international sales, business development, client management, and promoting the company's VoIP solutions to a global audience. Qualifications Sales, Business Development, and Client Management skills International sales experience and market knowledge Excellent communication and negotiation skills Ability to build and maintain business relationships Proficiency in using CRM software and sales tools Fluency in multiple languages is a plus Bachelor's degree in Business Administration or related field Show more Show less

- The prospect will be responsible for the sales of products/services in the SME/SMB segment in the assigned region/industry vertical and achieve the sales revenue targets. - Own the sales cycle right from prospecting clients/opportunity, introducing the company, positioning, presenting solutions, negotiations till the closure of sales. - Create/maintain excellent relationships with clients and be able to tailor products, pitch according to their specifications. - Develop and implement new logo acquisition strategy and market mapping strategy in the assigned territory/ vertical. - Prepare business development strategies by proactively researching and anticipating prospective client needs. - Secure business opportunities by cultivating mutually beneficial business relationships with current and potential clients. - Drive and Close Upsell and Cross- sell opportunities. What are we looking for: Sales Skills: - Ability to engage and influence key stakeholders in accounts; Effective in performing technical/functional activities required during pre-sales stage. - Past Experience in solution selling to SMB/SME (CRM/ERP/Enterprise/ Contact Centers/ SaaS/ CPaaS solutions ) is desired. - Concept selling, software solution sales experience is good to have. - 5-8 years Software/Solution sales experience. Technical Domain expertise: - Should not be averse to understanding Technology. - Should be comfortable in understanding and explaining technology and solutions with a consultative approach. Ownership & Commitment: - Able to see the larger picture, willing to take responsibility for tasks and initiatives. - Attention to detail in planning and communication. - Focused and Driven to chase growth targets. Preference of Professional background - Direct Sales Experience in Solution Sales (CRM/ERP/Enterprise/ Contact Centers/ SaaS/ CPaaS solutions) - Experience of Selling in the assigned region/vertical. Preference of Educational background: - B.Tech and MBA is preferred.

. We are looking for an enthusiastic and motivated engineer to join our team and contribute towards developing and operating our real time communication platform. You would be responsible for developing and operating backend components of a real-time communications platform including but not limited to VoIP softphone, Conferencing, Screen Share, Voicemail, Call Recording, and Restful API Services. You will be part of a DevOps team made up of diverse individuals with varied experience levels from Junior to Expert. Looking for a Developer to assess the existing platform and work with the team to scale, harden, optimize, and build new features to improve the customer experience. The role offers an exceptional learning opportunity allowing you to expand your skills and expertise working in a supportive environment alongside seasoned engineers while making meaningful contributions to our expanding Unified Communications business. Job Description Who we are: The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity , fostering inclusivity, empowering individuals , dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products. Preferred Skills & Experience: Primary experience coding in Java Intermediate experience coding in Scala or GoLang Hands-on experience with Open-Source Software Expertise in consuming and producing REST APIs Working knowledge of SQL and NoSQL databases Experience working in cloud infrastructures like AWS, Open Stack, and VMware Experience in SDLC Scrum experience a plus Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases. Participates in training representatives and operations staff on internally developed software applications. Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty. Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences. Displays knowledge of and ability to apply, project management skills. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years

Provide end-to-end support for telecom services, from ticket creation to issue resolution. Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution. Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues. Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment. Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay,

Provide end-to end support for telecom services, from ticket creation to issue resolution. Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI Toll-Free Services, Long Distance, and Audio Conferencing. Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution. Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codemismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues. Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment. Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay, anAcme/Oracle SBCs, Cisco ONS, and other telecom equipment. Work closely with vendors and carriers on T1/T3 TDM circuits, conducting headto head testing on transport layers. Investigate and resolve fraud-related issues and conduct fraud analysis as necessary. Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and raw switch traces to resolve complex call issues. Regularly update customers on the status of tickets, ensuring timely resolution and maintaining agreed SLAs. Conduct regular follow-ups with vendors and ensure that any network-related issues are addressed promptly. Troubleshoot and resolve issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features. Assist with troubleshooting TollFree and Calling Card issues, providing resolutions based on network architecture. Maintain a proactive approach to network monitoring and ensure that all service disruptions are minimized. Should be ready for 24/7 work environment.

- RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

Job Title: Ribbon SBC Implementation, Architecture & Support Expert Location: Remote (India-based preferred) Contract Type: Contract Working Hours: US Time Zones Job Overview: We are seeking highly certified and experienced professionals in Ribbon Session Border Controller (SBC) technology to support critical voice infrastructure projects. This role involves end-to-end responsibilities—from architecture and deployment to advanced troubleshooting and ongoing support—with a focus on delivering robust, secure, and scalable VoIP solutions. Key Responsibilities: Design, configure, and deploy Ribbon SBC solutions (SBC 5000 series, SWe, etc.) in enterprise or service provider environments Architect high-availability SBC infrastructures tailored to client requirements, including integration with UC platforms Support Microsoft Teams Direct Routing integration and SIP Trunking deployments Provide Tier 2/Tier 3 support, troubleshoot SIP call flows, NAT/firewall issues, routing problems, and media quality Perform software upgrades, patching, and system optimizations Develop and maintain technical documentation, including design diagrams and configuration guides Collaborate with voice/network engineers and client teams during implementation and post-deployment support Required Qualifications: 5+ years of hands-on experience with Ribbon SBC solutions Strong understanding of SIP protocol, VoIP fundamentals, RTP, QoS, and firewall/NAT traversal Proven experience in implementing, supporting, and troubleshooting Ribbon SBC environments Experience integrating SBC with Microsoft Teams Direct Routing, PSTN gateways, and VoIP carriers Familiarity with Ribbon management tools (EMS, DSI, logs, dashboards) Excellent communication skills and ability to work independently with US-based clients Preferred Certifications: Ribbon Communications Certified Professional (Implementation, Support, or Architect tracks) Microsoft Teams Voice certification (e.g., MS-720) is a plus Any additional VoIP or network certifications (CCNA Voice, etc.) are an advantage Show more Show less

REQUIRED EXPERIENCE/SKILL: EXPERIENCE: 7-15 YEARS location:Hyderabad Java, Python, Java Web services,3GPP, MySQL Database, Bash scripting, C/C++ Protocols understanding: VoIP, TCP/UDP, RTP Show more Show less

Job Title: Network Infrastructure Engineer Position Overview: We are seeking a skilled Network Infrastructure Engineer to join one of our clients as they are looking networking professionals. In this role, you will be responsible for designing, deploying, and managing advanced network solutions for our diverse clientele. The ideal candidate will have hands-on experience with Passive Optical Networks (PON) , fiber infrastructure , enterprise wireless solutions , and smart building networks . You will work on large-scale projects and collaborate with other experts to deliver highly secure, high-performance, and future-ready networking solutions. Key Responsibilities: Network Design and Implementation Design, implement, and maintain Passive Optical LAN (PON/GPON) networks. Deploy Wi-Fi solutions for large-scale facilities utilizing the latest 802.11 standards. Design and configure Distributed Antenna Systems (DAS) to enhance wireless coverage. Build smart building network architectures integrating IP surveillance and VoIP technologies. Technical Leadership and Problem-Solving Conduct comprehensive network planning and architecture assessments for enterprise and educational clients. Provide expert consulting on fiber infrastructure design and optimization . Troubleshoot and resolve complex network issues to ensure optimal performance. Collaborate with cross-functional teams to ensure seamless integration of network technologies. Project Management and Client Relations Lead network infrastructure projects from concept to completion. Coordinate with clients to understand their unique connectivity needs and deliver tailored solutions. Create and maintain technical documentation and provide training for clients and internal teams. Support managed services operations including network monitoring and ongoing optimization. Required Technical Skills: Core Networking Technologies Passive Optical Networks (PON) : Expertise in GPON/PON design, implementation, and troubleshooting. Fiber Infrastructure : Deep knowledge of fiber optic systems , cable management, and termination techniques. Wireless Technologies : Proficiency in Wi-Fi design and optimization using enterprise-grade equipment. Network Protocols : Strong understanding of TCP/IP , VLAN , routing , and switching protocols . Enterprise Systems Network Monitoring : Experience with network monitoring tools and performance optimization. Security Implementation : Knowledge of network security protocols and best practices for enterprise environments. VoIP Systems : Understanding of Voice over IP technologies and integration. IP Surveillance : Experience with network-based surveillance system design and implementation. Technical Tools and Platforms Proficiency with network design software and documentation tools. Experience with JavaScript and HTML for web-based network management interfaces. Familiarity with Google Analytics for network performance tracking. Knowledge of enterprise networking equipment from vendors like Cisco , Aruba , and Ruckus . Required Qualifications: Education and Certifications Bachelor's degree in Network Engineering , Computer Science , Electrical Engineering , or related technical field. Industry certifications such as CCNA , CCNP , CWNA , or equivalent. Fiber optic certification (FOA CFOT or equivalent) is a plus. Professional Experience Minimum 3-5 years of experience in network infrastructure design and implementation. Proven track record with passive optical network deployments . Experience with enterprise-level wireless network design and deployment. Background in project management and client-facing technical roles. Preferred Experience: Industry Background Experience in higher education networking environments . Background in enterprise business network solutions . Knowledge of hospitality industry networking requirements. Experience with smart building and IoT network integration . Advanced Technical Skills Experience with Tellabs Optical LAN solutions . Knowledge of Industry 4.0 networking requirements and IIoT implementations . Background in large-scale network deployments for facilities with complex connectivity needs. Experience with hybrid cloud networking and multi-data center architectures. Show more Show less

Job Title: Voice / VoIP Engineer Location: Pune (On-site) Experience: 3+ Years We are hiring a skilled Voice / VoIP Engineer with strong experience in SIP, VoIP protocols, and IP telephony . The ideal candidate will be responsible for designing, implementing, and troubleshooting VoIP networks, ensuring optimal voice quality and system performance. Key Responsibilities: Configure and manage IP-PBX, SIP trunking, and VoIP systems Resolve issues related to ASR, ACD, PDD, CLI, DTMF, codecs, and voice quality Perform packet trace (PCAP) and CDR analysis for diagnostics Handle fraud monitoring , SIP Trunk down , and voice escalations Support US clients and ensure 24/7 availability Must-Have Skills: Strong knowledge of TDM, VoIP, SIP , and network security Hands-on experience in voice gateways and cloud PBX Excellent communication skills Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage Vonage, a subsidiary of Ericsson, is a global leader in cloud communications. The company offers innovative solutions across Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS), enabling businesses to enhance their communication capabilities. About VBC Vonage Business Communications (VBC) is Vonage's flagship UCaaS platform, providing integrated voice, messaging, video conferencing, and collaboration tools. Designed to improve productivity and streamline business communications, VBC serves a diverse range of clients, from small businesses to large enterprises. Role Overview We are seeking an experienced and visionary Director of Software Engineering to lead our engineering teams dedicated to the development of the VBC platform. This role involves strategic leadership, technical expertise, and cross-functional collaboration to drive the evolution of our UCaaS offerings. Key Responsibilities Strategic Leadership: Develop and implement a comprehensive software development strategy aligned with Vonage's business objectives. Oversee the technical direction and architecture of complex software systems within the VBC platform. Foster a culture of innovation, continuous improvement, and technical excellence. Team Leadership & Collaboration Lead and mentor a team of engineering managers and their respective development teams. Recruit, hire, and onboard top engineering talent to strengthen the organization. Provide guidance, coaching, and performance feedback to team leaders. Promote a collaborative and inclusive work environment across all teams. Collaborate effectively with global teams and processes. Product Vision Collaborate with Product Management to define and execute the product roadmap, ensuring alignment with customer needs and market trends. Drive innovation by identifying opportunities to enhance the platform's features and capabilities. Ensure timely delivery of product enhancements that meet quality and performance standards. Technical Expertise Provide technical leadership in designing and implementing scalable, secure, and reliable cloud-based solutions. Leverage expertise in modern cloud platforms (e.g., AWS) and technologies to guide architectural decisions. Stay current with emerging technologies and industry trends to inform strategic planning and innovation. Ensure adherence to best practices in software development, including Agile methodologies and DevOps practices. Operational Excellence Establish and maintain rigorous quality assurance processes to ensure the delivery of high-quality software. Oversee product support and maintenance activities, ensuring prompt resolution of issues and continuous improvement. Implement monitoring and alerting systems to proactively identify and address operational challenges. Collaborate with cross-functional teams to optimize system performance and reliability. Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. Min 15+ years of experience in software development, with at least 08 years in leadership roles, including Director-level or equivalent positions. Proven track record of leading successful software development projects and teams. Deep understanding of AWS computing platforms and relevant architectures. Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Excellent problem-solving and decision-making skills. Strong communication and interpersonal skills. Ability to inspire and motivate teams. Experience with end-to-end communication applications (e.g., VoIP, messaging, video conferencing) is advantageous. Proficiency in one or more of the following programming languages is a plus: Node.js, Java, Objective-C, Kotlin, Vue.js. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more Show less

Description Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools. Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner. Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency. Ensures the accuracy and timeliness of all data flowing to and from WFM systems. Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements. Setup user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts. Drafts and maintains internal communications policies and procedures. Participate in cross-functional activities such as requirements gathering, review and user acceptance testing. Works with internal IT support teams and vendor technical support, as needed. Provide on-call which will require working on some nights and weekends. Occasional business travel and travel to other company facilities will be required. Basic Qualifications 2+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 2+ years of defining and implementing process improvement initiatives using data and metrics experience 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Ability to learn and train technical information Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 16 SEZ - H83 Job ID: A2983101 Show more Show less

Requirements & Qualifications 10+ years of hands-on experience in designing Omnichannel communication platforms, with specific expertise in Asterisk, FreeSWITCH, Kamailio, and related technologies. Proficiency in troubleshooting networking and telephony issues using Wireshark or similar tools. Experience with queuing mechanisms (e.g., RabbitMQ), TTS/ASR engines (e.g., Azure, Amazon Polly, Google), WebRTC, CRM integrations, and cloud deployment (e.g., Azure, AWS). Strong database management skills (e.g., MySQL, SQL Server, MongoDB, Redis, PostgreSQL) and scripting languages (e.g., Python, PHP, Perl, Java). Excellent communication skills and ability to collaborate with cross-functional teams. Bachelor’s or Master’s degree in Computer Science or a related field. Certification in VoIP technologies (e.g., Asterisk Certified Engineer, FreeSWITCH Certified Specialist). Experience with Agile/Scrum methodologies and CI/CD pipelines. Contributions to open-source Voice projects or a strong GitHub profile showcasing relevant projects. Show more Show less

Job Description OculusIT Network Administrator Responsible for the configuration, maintenance, integration and deployment of an enterprise backbone network telecommunications system for the Office of Information Technology including but not limited to: network analysis, network design, network security, wireless communications, system design, system analysis, system administration, system improvements, automated system monitoring, 24-hour coverage (best effort), consulting, individualized training, capacity planning and new service offerings Key Responsibilities: • Requires use/knowledge of CISCO / Fortinet (Routers, Switches, wireless products, load balancers), Bind DNS/DHCP services, Cable Testing equipment. • Skilled in the design, analysis, optimization, and operation of LAN/WAN and Wireless Services. • Skilled in the design, analysis, optimization, and operation of Network Security services. • Skilled in interpersonal relationships, teaching, planning, and communication. • Skilled in packet capturing and interpretation. • Excellent analytical, troubleshooting, communications, and public relations skills. • Skilled in using SNMP for Network Management. • Skilled in using NetFlow for Baseline and troubleshooting communications. • Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, IOS, network and port configuration, firewalls, load balancers, and peripherals etc. • Skilled knowledge of IPV4/IPV6 IGP and EGP routing. • Consolidate Network services, reduce operating costs, expand service offerings. • Support consistently solving problems, identifying/implementing ways to prevent problems, future planning/proofing the technologies. Mentor Level II/III team members. • Ability to guide future decisions to ensure Network services continue to meet the needs of Customers. • Maintain Disaster Recovery documentation / setup. • This position requires on-call and after hours support for maintenance and Service Down scenarios. • Hands-on experience in some of or all following areas: VSS, Data Center Technologies, HSRP, QoS, VoIP (Cisco/Avaya), DMVPN, SSL VPN/IPsec VPN, Wireless technologies, F5 load balancers, WAAS • Good experience on Site-2-Site VPN, Remote VPN, Data Protection, URL filtering, NAT, QOS,IPSEC • Experience on monitoring tools setup e.g. PRTG, Zabbix • Maintain existing / new installation of IP based CCTV cameras. • Other duties as assigned Required Experience: 8 - 10 years of I.T. infrastructure or operations experience. Desired Qualification: Bachelor’s degree. Position requires a current Cisco Certified Network Professional (CCNP) registration. Show more Show less

Description Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools. Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner. Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency. Ensures the accuracy and timeliness of all data flowing to and from WFM systems. Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements. Setup user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts. Drafts and maintains internal communications policies and procedures. Participate in cross-functional activities such as requirements gathering, review and user acceptance testing. Works with internal IT support teams and vendor technical support, as needed. Provide on-call which will require working on some nights and weekends. Occasional business travel and travel to other company facilities will be required. Basic Qualifications 2+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 2+ years of defining and implementing process improvement initiatives using data and metrics experience 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Ability to learn and train technical information Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 16 SEZ - H83 Job ID: A2983101 Show more Show less

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support. The Opportunity: Our growing IT Service Desk is looking for an IT Analyst to join the team in Gurgaon Office. You are a diverse IT professional, responsible and accountable for Internal customer support, troubleshooting and resolution of daily support incidents and user requests. Enabling organizational growth through provisioning access and addressing configuration changes, you take pride in supporting teams that use a variety of SaaS tools. You are a versatile member of the team, you are ready to jump in to support the System Engineers, Asset Management team and your team of Tier 1 and 2 IT Analysts. A Critical thinker who enjoys solving problems, and thinks outside of the box to assess problems and provide functional, efficient solutions. This is a great chance to make your mark in a maturing IT organization and grow your technical skills. What you’ll be doing every day: Facilitate the day-to-day IT Service Desk customer support operations Provide exceptional customer service through active listening, troubleshooting and resolution of support requests Dedicated to enhancing the end user experience through effective asset management, with a primary focus on the seamless configuration, deployment, and support of technology assets. Using your knowledge of ITIL to ensure adherence to industry standards, best practices and policies for your daily deliverables. Support the IT Service Desk as a technical escalation resource Create and edit high-quality technical documentation Technical SME and ownership of IT systems and SaaS platforms as assigned by the IT Manager Work closely with the Tier 1, Tier 2, Asset management and System Engineering teams to ensure industry-leading, comprehensive technical support Engage as a technical resource in configuration, implementation and rollouts of new technologies being added to our stack. Standardized process and procedural analysis, review, development A willingness to step in and perform a variety of tasks to support the IT Service Desk, like new-hire onboarding, access provisioning, termination and offboarding, account management, audit and report development. This is a role working with a Globally distributed team, which may require you to work alternative shifts from time to time in both the IST and EST timezones. What You Bring to the Table 5+ years of experience supporting end users and administering IT systems such as (but not limited to) Google Workspace, Active Directory, Workspace One, Amazon Workspaces, Jira Service Management, Confluence, Zendesk, and other related tools. Strong troubleshooting skills with a focus on resolving technical issues across hardware, software, mobile devices, VOIP, and VDI platforms (e.g., AWS Workspaces, VMware Horizon). Hands-on experience with IT asset lifecycle management and mobile device management (MDM) platforms. Familiarity with supporting collaboration tools like Google Meet, Zoom, and Slack. Skilled in technical documentation, SOP development, and knowledge base administration (e.g., Confluence, Zendesk Guide). Comfortable working across both macOS and Windows environments. Strong experience with the configuration, deployment and support of end user workstations. Experience with ITSM and end user knowledge base tools. Strong critical thinking and problem-solving abilities, especially in handling ambiguous or under defined tasks. The ability and willingness to work alternative shifts to support both IST and EST timezones. Bonus Points For: Certifications in AWS, Google Workspace, VMware, Microsoft, or similar. Experience as a technical writer or developing user-facing documentation. Familiarity with scripting (PowerShell, Python, JavaScript) or dashboard/reporting development. What We Offer: The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day Working alongside a brilliant and globally diverse team based in Kitchener/Waterloo, Gurgaon and many other Global regions Great compensation and benefits package to keep you healthy and happy! Life at ApplyBoard: By joining our team, you have the opportunity to: Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement Work alongside a globally diverse team of over 700+ team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages Make a difference in the lives of thousands of students as they explore educational opportunities Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. Hear our engineers share stories about their life at ApplyBoard https://youtu.be/ffzvOqxMlMw About ApplyBoard ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started. ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture. Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview. ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process. Show more Show less

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage: Vonage, a subsidiary of Ericsson, is a global leader in cloud communications. The company offers innovative solutions across Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS), enabling businesses to enhance their communication capabilities. About VBC: Vonage Business Communications (VBC) is Vonage's flagship UCaaS platform, providing integrated voice, messaging, video conferencing, and collaboration tools. Designed to improve productivity and streamline business communications, VBC serves a diverse range of clients, from small businesses to large enterprises. Role Overview: We are seeking an experienced and visionary Director of Software Engineering to lead our engineering teams dedicated to the development of the VBC platform. This role involves strategic leadership, technical expertise, and cross-functional collaboration to drive the evolution of our UCaaS offerings. Key Responsibilities: Strategic Leadership: Develop and implement a comprehensive software development strategy aligned with Vonage's business objectives. Oversee the technical direction and architecture of complex software systems within the VBC platform. Foster a culture of innovation, continuous improvement, and technical excellence. Team Leadership & Collaboration: Lead and mentor a team of engineering managers and their respective development teams. Recruit, hire, and onboard top engineering talent to strengthen the organization. Provide guidance, coaching, and performance feedback to team leaders. Promote a collaborative and inclusive work environment across all teams. Collaborate effectively with global teams and processes. Product Vision: Collaborate with Product Management to define and execute the product roadmap, ensuring alignment with customer needs and market trends. Drive innovation by identifying opportunities to enhance the platform's features and capabilities. Ensure timely delivery of product enhancements that meet quality and performance standards. Technical Expertise: Provide technical leadership in designing and implementing scalable, secure, and reliable cloud-based solutions. Leverage expertise in modern cloud platforms (e.g., AWS) and technologies to guide architectural decisions. Stay current with emerging technologies and industry trends to inform strategic planning and innovation. Ensure adherence to best practices in software development, including Agile methodologies and DevOps practices. Operational Excellence: Establish and maintain rigorous quality assurance processes to ensure the delivery of high-quality software. Oversee product support and maintenance activities, ensuring prompt resolution of issues and continuous improvement. Implement monitoring and alerting systems to proactively identify and address operational challenges. Collaborate with cross-functional teams to optimize system performance and reliability. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field. Min 15+ years of experience in software development, with at least 08 years in leadership roles, including Director-level or equivalent positions. Proven track record of leading successful software development projects and teams. Deep understanding of AWS computing platforms and relevant architectures. Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Excellent problem-solving and decision-making skills. Strong communication and interpersonal skills. Ability to inspire and motivate teams. Experience with end-to-end communication applications (e.g., VoIP, messaging, video conferencing) is advantageous. Proficiency in one or more of the following programming languages is a plus: Node.js, Java, Objective-C, Kotlin, Vue.js. #LI-CK1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Role : Sr. Network Lead Role Description : Minimum of 8 to 10 years of experience in administering the Cisco, Arista and Aruba network devices and wireless network administration, with a strong focus on routing and switching in an Enterprise environment. Experience : 6 to 12years Location : Bangalore VIRTUAL DRIVE DATE:12-JUN-25 TIME:12 -5 PM Required Skills: Strong knowledge and experience with Cisco, Aruba and Arista networks administration and understanding of Cisco unified call manager (CUCM) and VOIP technologies. Strong expertise in configuring and managing Cisco and Arista switches for Campus and Data Center networks, including experience with Layer 2 and Layer 3 protocols Proficiency in Wi-Fi network administration using Cisco and Aruba environment, with a strong understanding and experience in Wi-Fi 6 technology, is a must. Experience in network cabling installation and maintenance. Strong understanding of routing protocols (e.g. OSPF, BGP, EIGRP) Good Knowledge of Palo Alto network security devices. Strong understanding of LAN/WAN design and implementation. Closely work with business teams to understand the requirements and provide support as needed and ability to work independently and as part of a team. Awareness of ITIL concept Good Communication learning and documentation skills. Strong communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Good understanding of ServiceNow ticketing tool. Flexible to work evening/night Show more Show less

Position - Test Lead (Onsite) Note - We need profiles with Travel ready & they should have US B1 /H1 Visa or Schegen visa to travel . Roles Description - Lead the Testing team, Guide the team on the testing practices, Coordinate between Test Execution & Test plan design team. Involve in device Testing activities, Defect identification, troubleshooting Expertise Snapshot - Experience in various Telecom Products – Networking (Routers & switches), Access networks (DLC/DSLAM/CMTS), CPE (Wi-Fi APs, RGs, STBs, CMs) and EMS/NMS, test equipment - Spirent, Ixia, Ixveriwave, IxChariot, Wireshark etc. • Functional Testing of DOCSIS 3.0/3.1, Wi-Fi and Telephony part of access products Aim: We are looking for a professional resource with experience in the telecommunications sector with a focus on CPE equipment testing and broadband. Experience with VoIP, IPv4, IPv6, DHCPv4, DHCPv6 testing and provisioning of CPE, ONT, routers, LAN performance. Knowledge in: routing, GPON network topology. Familiar with access standards for both coaxial and fiber optics Understanding of SIP, 802.11a/b/g/n/ac/ax, and TR069 protocols; Wi-Fi 5 and Wi-Fi 6 concepts, Docsis, DFS, and network configurations. Working knowledge of CMTS configuration is desirable. Experience with test case management, testing methodology and tools. Ideally, you should be familiar with end-to-end testing. Responsible for the testing and validation of customer premises equipment (CPE) and backend systems affecting CPE. The engineer will perform testing for CPE device certification, assist with field escalations, and create and maintain related documentation Skills: Able to quickly adapt to changing priorities and technologies. Have good interpersonal skills to maintain and develop effective working relationships with other colleagues. Work under pressure Be proactive, with a desire to continually improve system solutions, documentation, and processes and procedures. Strong written and verbal communication skills. Show more Show less

Job Description We are seeking an experienced and highly skilled Network Administrator with 6-10 years of experience to join our IT team. The ideal candidate will be responsible for designing, implementing, managing, and optimizing our network infrastructure to ensure high availability, performance, and security. This role involves strategic planning, technical execution, and collaboration with other IT professionals to support the organization's networking needs. Key Responsibilities Design, configure, and deploy reliable and scalable network solutions. Implement and maintain network infrastructure including LAN, WAN, VPN, and wireless networks. Monitor network performance and troubleshoot issues to ensure optimal performance. Perform regular network maintenance tasks, including updates and patches. Implement and maintain robust network security measures to protect against threats. Ensure compliance with industry standards, legal regulations, and companypolicies. Optimize network configurations and performance to support business operations. Ensure network resilience and availability through redundancy and failover strategies. Develop and implement proactive measures to prevent recurring problems. Skills Set As a network administrator, we are expecting you to be proficient in one or more tools/technologies and be open to learning and adapting to other tools/technologies. We value adaptability and a proactive approach to embracing new technologies and industry best practices. Technical Skills: Relevant certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+, Juniper JNCIA/JNCIP) preferred. Strong understanding of networking protocols and technologies (e.g., TCP/IP, DNS, DHCP, BGP, OSPF). Experience with Cisco, Fortinet or Palo Alto firewall management, VPN configuration, and network security best practices. Knowledge of wireless networking and VoIP solutions. Familiarity with cloud networking solutions (e.g., AWS, Azure). Must have - Network vulnerability assessment tools like Qualys, Nmap etc. Experience in Network security at all layers like IPsec, spoofing at Data link layer, Man-in-the-middle attack prevention, Dos, DDos attacks etc. Soft Skills: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Attention to detail and a proactive approach to tasks. Strong organisational and time management skills. Ability to work independently and as part of a team. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 6-10 years of experience in network administration or a similar role, with demonstrated expertise in managing large-scale network environments. Relevant certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+, Juniper JNCIA/JNCIP) preferred. Show more Show less

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About Role We are seeking a skilled Network Monitoring Engineer with expertise in routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management, experience of ServiceNow, Salse Force, Microsoft Platform, Slack, Nagios monitoring tool,possessing strong technical support and communication skills. Key Roles & Responsibilities Ensure the availability and optimal performance of system and network services. Manage and monitor all installed systems and infrastructure to maintain the highest levels of availability and reliability. Continuously analyze platform behaviour and provide recommendations for system and infrastructure improvements. Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN. Demonstrate expertise in system configuration and troubleshooting. Proficient in managing IP addresses and ensuring timely resolution of tickets within established SLAs. Skilled in Active Directory, DHCP, DNS management, and troubleshooting associated issues. Provide technical support for 4G/5G LTE and wireless technologies. Develop and maintain comprehensive, up-to-date technical documentation. Experience with platforms and tools such as ServiceNow, Salesforce, Microsoft Platform, Slack, and Nagios monitoring. Create and oversee the implementation of new internal and external policies. Demonstrate the ability to lead and participate in technical sessions, coordinate multi-organizational projects, and manage technical implementation or troubleshooting discussions effectively. Preferred Qualification Certifications: CCNA / CCNP / CCIE (Will be added advantage) Basic knowledge of Network/Servers/ LAN/ WAN/ Wi-Fi. Freshers / 1-2 years of relevant experience. Routing, Switching, Firewall, Networking, Security Monitoring, Internet, etc. Basic Qualifications Education: BE/MCA or University degree/Equivalent Experience: Required: 1-2 years. Excellent English communication and collaboration skills. Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

We are seeking a dedicated and proactive Network & Voice Operations Engineer to join our team. The ideal candidate will have 2–4 years of experience in NOC operations with strong communication skills, a deep understanding of incident management, and a foundational knowledge of voice and messaging technologies. This role involves working in a 24/7 operational environment. Job Title: Network & Voice Operations Engineer Experience: 2 to 4 Years Location: Chennai Shift: 24/7 Rotational Shift (Mandatory) Type: Full-Time Key Responsibilities: Network Operations & Monitoring Monitor network and system alerts in a 24/7 NOC environment. Perform initial triage of incidents and escalate as necessary. Perform health checks and proactive monitoring of network components. Collaborate with cross-functional teams to resolve operational issues. Incident Management Handle and log incidents in ITSM tools. Communicate incident status and resolution details to stakeholders. Ensure adherence to SLAs and follow ITIL best practices. Voice Operations Support VoIP-based communication systems. Troubleshoot and manage issues related to SIP, RTP, and SBC. Analyze call flows and diagnose issues in VoIP environments. Maintain documentation for voice infrastructure and configurations. Optional – Messaging Support (Preferred but Not Mandatory) Basic understanding of SMS/MMS flows. Familiarity with SMSC, SMPP, A2P/P2P message routing. Key Skills & Competencies: Must Have: Hands-on experience in a NOC or Network Operations environment. Strong knowledge of VoIP, SIP, RTP, SBC. Experience with incident management tools and monitoring systems. Excellent verbal and written communication skills. Willingness to work in 24x7 shifts, including nights and weekends. Good to Have (Optional): Knowledge of SMS C, SMPP protocols. Familiarity with SMS/MMS routing and messaging platforms. Qualifications: Bachelor’s degree in Engineering, Computer Science, or related field. Industry certifications (CCNA, CompTIA Network+, etc.) are a plus. Show more Show less

A Help Desk Consultant is responsible for handling calls, emails and chats from potential and current customers regarding technical issues. The position requires someone who can combine excellent customer service skills and exceptional technical ability. Provide quality technical support services and customer service on a consistent basis. Troubleshoot a variety of computer, peripheral, networking or related software and hardware issues remotely. Provide and apply accurate and efficient technical and practical solutions to solve customer issues Document detailed and accurate technical notes regarding each customer issue and steps taken to resolve it throughout the customer contact; ensuring completion before ending the contact. Consistently meet and exceed goals and service levels for customer service, technical quality, first call resolution, efficiency, and sales Understand the needs of business customers and have a proper understanding of business IT environments such as server and networking knowledge. Computer Networking. Wired, Wireless, Knowledge of routing, DHCP, DNS, TCP/IP Operating systems. Microsoft Windows 7 & 10. Mobile and tablet operating systems such as Android and iOS. VOIP Phone Systems Knowledge of Malware removal processes Ability to properly install, configure and troubleshoot issues with peripherals such as printers, scanners, and webcams Knowledge of Apple Hardware and Mac OS 10.x is preferred Excellent verbal and written communication skills Ability to continually learn, be trained and accept constructive feedback Detailed and goal oriented Ability to handle a consistent volume of calls, emails, chats, and in person. Ability to keep efficient and organized while handling multiple tasks or multiple customers at the same time High school diploma or GED. Completed technical school or coursework, Associates Degree or Bachelor's Degree in Computer, Networking or IT related area preferred. A+, Network +, MCSE certifications are a plus Show more Show less

Job Title: Voice / VoIP Engineer Location: Pune (On-site) Experience: 3+ Years We are hiring a skilled Voice / VoIP Engineer with strong experience in SIP, VoIP protocols, and IP telephony . The ideal candidate will be responsible for designing, implementing, and troubleshooting VoIP networks, ensuring optimal voice quality and system performance. Key Responsibilities: Configure and manage IP-PBX, SIP trunking, and VoIP systems Resolve issues related to ASR, ACD, PDD, CLI, DTMF, codecs, and voice quality Perform packet trace (PCAP) and CDR analysis for diagnostics Handle fraud monitoring , SIP Trunk down , and voice escalations Support US clients and ensure 24/7 availability Must-Have Skills: Strong knowledge of TDM, VoIP, SIP , and network security Hands-on experience in voice gateways and cloud PBX Excellent communication skills Show more Show less

Skills: Contact Center Solutions, Cisco Unified Communications, SIP Protocols, Windows Server, Network Administration, Genesys, JOB PURPOSE: Support & Implementation of EngHouse CCSP Responsibilities (includes All Tasks) Working with our customers on providing professional services and technical support; Designing and implementing next-generation VoIP-based call center platforms using the CosmoCall Universe product line. Independently Conduct /Assist in demos & Proof of Concept of CCU solutions Responsible for providing technical support and building on customer relations through timely break-fix and proactive health checks Handling technical queries & objections will be a major part of job profile. Handling Small projects independently. Preparing reports and entering the same in the Helpdesk system, closing the Calls and adhering to Company Policies and Procedures. Reporting to TL on daily basis for updating calls situation, escalation requirements, etc. Any other reasonable duties that may be required from time to time MANDATORY Enterprise Windows ADS & Exchange environment including Windows Migrations, DNS/DHCP. MS Platform resilient deployment (Cluster / Load Balance) Server Hardware, RAID, Storage Basics MS SQL Database Knowledge, Basic Level NMS and System Monitoring Knowledge Knowledge of Network and Telephony Protocols (TCP/IP, UDP, HTTP, SMTP) Protocol Analyzer (Ethereal, Sniffer, NetMon) H323, SIP Enterprise Backup/Imaging and Anti-Virus solutions, SQL Maintenance Plans. LAN/WAN/VLAN/VPN Knowledge Server Virtualization Products Previous experience in Field Service or Customer Support is an advantage. Experience in working on any contact center solutions, preferably Genesys. Show more Show less