1624 Voip Jobs - Page 8

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose of your Role To support Microsoft Teams Direct Routing and Meeting rooms for customers. You will be accountable for (Key Responsibilities) Use proactively. Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer. Manage Endpoints like SBC, gateway, and Meeting room endpoints. Working on reported tickets and maintaining SLA. Working on any issues reported by customer and responding to emails. Monitoring the service, identifying, and fixing the issvice. Desired Skill setsDemonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24X7 environments.Knowledge of network, operation systemsGood communication skills Team player Quick Learner. You have (Qualification and exp) Knowledge and experience on SIP and telephony devices. Good understanding of Microsoft Teams Good understanding of VOIP devices. Knowledge and experience in managing SBC\Gateways. Managing Teams Direct Routing. Managing Microsoft Teams Room Systems.

Technical In-depth knowledge of Cisco UC servers (Call Manager, Cisco Unity Connection, UCCX, IM&P and expressway servers), IP protocols (SIP and H323), and network hardware/software components. Expertise in designing and implementing Cisco UC infrastructure and other VoIP technologies. Strong technical knowledge on ISDN, PSTN, analog lines, fax, etc Knowledge of Polycom and videoconference technologies. Strong troubleshooting skills to diagnose and resolve complex VoIP network issues. Proficiency in project management and network optimization techniques. Role: Cloud System Administration Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Job Types: Full-time, Permanent Pay: ₹385,543.03 - ₹1,542,343.52 per year Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: CISCO VOIP: 7 years (Required) Location: Noida, Uttar Pradesh (Required) Work Location: In person

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Purpose of your Role To support Microsoft Teams Direct Routing and Meeting rooms for customers. You will be accountable for (Key Responsibilities) Use proactively. Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer. Manage Endpoints like SBC, gateway, and Meeting room endpoints. Working on reported tickets and maintaining SLA. Working on any issues reported by customer and responding to emails. Monitoring the service, identifying, and fixing the issvice. Desired Skill sets Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems Good communication skills Team player Quick Learner. You have (Qualification and exp) Knowledge and experience on SIP and telephony devices. Good understanding of Microsoft Teams Good understanding of VOIP devices. Knowledge and experience in managing SBC\Gateways. Managing Teams Direct Routing. Managing Microsoft Teams Room Systems.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Design & Architecture Design end-to-end UCC solutions (voice, video, messaging, presence, conferencing). Develop scalable and secure architectures that integrate with existing IT infrastructure. Conduct capacity planning and performance optimization. Implementation & Integration Deploy UCC platforms and related hardware (IP phones, conferencing systems, video endpoints). Integrate UCC with enterprise applications (email, CRM, ERP, intranet). Configure SIP trunks, VoIP gateways, and PBX systems. Migrate legacy systems to modern UCC platforms. Administration & Maintenance Manage day-to-day operations of UCC platforms. Monitor system performance and ensure high availability. Troubleshoot and resolve voice, video, and messaging issues. Apply software updates, patches, and upgrades. Manage user accounts, permissions, and policies. Security & Compliance Implement security controls for voice/video/messaging traffic. Ensure compliance with regulatory and corporate policies (GDPR, HIPAA, etc.). Conduct regular audits and vulnerability assessments. Support & Troubleshooting Provide Tier 3/4 support for complex UCC issues. Develop documentation and knowledge base articles for users and support staff. Train helpdesk and IT staff on UCC tools and troubleshooting. Collaboration & Stakeholder Engagement Work with network engineers to ensure optimal QoS for UCC traffic. Collaborate with security teams to safeguard UCC environments. Liaise with vendors and service providers for escalations and new implementations. Provide input for budgeting and cost optimization of UCC solutions. Common Technologies & Tools Microsoft Teams, Zoom, Cisco Webex, Google Meet Microsoft Exchange / Outlook integration Cisco Unified Communications Manager (CUCM) Skype for Business / Lync (legacy) SIP, VoIP, PSTN, PBX systems SBCs (Session Border Controllers) Audio/Video conferencing equipment (Polycom, Logitech, Crestron) QoS, MPLS, WAN optimization tools Monitoring tools (SolarWinds, PRTG, etc.) Skills & Qualifications In-depth understanding of networking concepts (TCP/IP, DNS, QoS, VLANs). Strong knowledge of SIP and VoIP technologies. Familiarity with cloud-based UCC platforms (UCaaS). Good understanding of security best practices in UCC environments. Project management and vendor management skills. Excellent problem-solving and analytical abilities. Strong documentation and communication skills.

1. Design & Architecture Design end-to-end UCC solutions (voice, video, messaging, presence, conferencing). Develop scalable and secure architectures that integrate with existing IT infrastructure. Conduct capacity planning and performance optimization. 2. Implementation & Integration Deploy UCC platforms and related hardware (IP phones, conferencing systems, video endpoints). Integrate UCC with enterprise applications (email, CRM, ERP, intranet). Configure SIP trunks, VoIP gateways, and PBX systems. Migrate legacy systems to modern UCC platforms. 3. Administration & Maintenance Manage day-to-day operations of UCC platforms. Monitor system performance and ensure high availability. Troubleshoot and resolve voice, video, and messaging issues. Apply software updates, patches, and upgrades. Manage user accounts, permissions, and policies. 4. Security & Compliance Implement security controls for voice/video/messaging traffic. Ensure compliance with regulatory and corporate policies (GDPR, HIPAA, etc.). Conduct regular audits and vulnerability assessments. 5. Support & Troubleshooting Provide Tier 3/4 support for complex UCC issues. Develop documentation and knowledge base articles for users and support staff. Train helpdesk and IT staff on UCC tools and troubleshooting. 6. Collaboration & Stakeholder Engagement Work with network engineers to ensure optimal QoS for UCC traffic. Collaborate with security teams to safeguard UCC environments. Liaise with vendors and service providers for escalations and new implementations. Provide input for budgeting and cost optimization of UCC solutions. Common Technologies & Tools Microsoft Teams, Zoom, Cisco Webex, Google Meet Microsoft Exchange / Outlook integration Cisco Unified Communications Manager (CUCM) Skype for Business / Lync (legacy) SIP, VoIP, PSTN, PBX systems SBCs (Session Border Controllers) Audio/Video conferencing equipment (Polycom, Logitech, Crestron) QoS, MPLS, WAN optimization tools Monitoring tools (SolarWinds, PRTG, etc.) Skills & Qualifications In-depth understanding of networking concepts (TCP/IP, DNS, QoS, VLANs). Strong knowledge of SIP and VoIP technologies. Familiarity with cloud-based UCC platforms (UCaaS). Good understanding of security best practices in UCC environments. Project management and vendor management skills. Excellent problem-solving and analytical abilities. Strong documentation and communication skills.

About the Role: We’re looking for a dynamic and driven Business Development Manager with 3–6 years of experience in end-to-end B2B SaaS sales. The ideal candidate will have a proven track record of identifying leads, nurturing client relationships, and closing deals. Experience in the cloud telephony or CPaaS (Communication Platform as a Service) industry will be a strong advantage. Key Responsibilities: Manage the full sales cycle: from prospecting and pitching to closure and client onboarding. Build and grow long-term relationships with key decision-makers and enterprise clients. Identify and pursue new business opportunities in line with company objectives. Collaborate with internal teams (product, marketing, customer success) to tailor solutions for client needs. Track sales metrics and provide regular updates to leadership. Represent the company in industry events, conferences, and client presentations. Requirements: 3–6 years of experience in B2B sales, preferably in SaaS or tech products. Proven success in handling end-to-end sales cycles and consistently achieving targets. Excellent communication, negotiation, and presentation skills. Strong understanding of the B2B sales funnel and CRM tools. Self-motivated, goal-oriented, and able to work in a fast-paced environment. Preferred Qualifications: Experience selling cloud telephony, CPaaS, VoIP, or related communication tech solutions. Prior exposure to enterprise clients in telecom, fintech, or IT services. Ability to articulate technical products in simple business terms.

Company Description Quicoo is Australia’s locally built superapp for rideshare and delivery, combining these services into one seamless experience. Focused on fairness and efficiency, Quicoo offers low commission for drivers and fast service for users, supporting local communities. Launching soon in Adelaide and Melbourne, Quicoo aims to provide a clean, smart platform without inflated fees or offshore systems. Designed to respect drivers and couriers, while offering simplicity and speed for everyday users, Quicoo is committed to better logistics for small businesses and a smarter way to move and deliver across Australia. Role Description This is not a generic Flutter internship. We are hiring a technically strong, highly focused junior Flutter developer to join Quicoo , a multi-service platform offering rideshare, courier, fleet dispatch, and logistics . You will be embedded in a fast-moving team working directly under our senior engineer, building feature-rich, high-performance apps for drivers and fleet owners with real-world constraints like safety limits, vehicle assignment, trip queues, navigation, and earnings tracking. You should bring hands-on experience in developing features that directly serve drivers or delivery agents , understand the challenges of real-time job handling , and have built apps that go beyond UI to include logic, permissions, and API state sync . 🧩 Key Responsibilities 🧭 Driver App Development Develop end-to-end driver-side workflows : job alerts, accept/reject with reasons, in-app navigation (Mapbox or custom) Build stateful UI screens for trip status, fatigue timers, earnings, wallet, proof-of-trip, and waybills Handle driver shift rules like: Auto-offline after 12 hours (safety regulation) Weekly hour limits for student visa holders Preferred pickup zone configuration (5km–15km radius) Implement courier-specific logic : weight validation, proof of delivery (photo + signature), barcode input, multi-drop routing 🔒 Compliance & Safety Flows Integrate SOS, trip-sharing with trusted contacts, and live safety reporting features Ensure UI supports compliance declarations (fit for work, business insurance, vehicle check) 💼 Fleet Owner Module (if/when needed) Support real-time fleet control UI: Assign vehicles to drivers Monitor online/offline status View vehicle earnings, trip history 🔌 Integration & State Management Work with Firebase (Auth, Push, Realtime Chat) Handle dynamic pricing logic , wallet deductions, Stripe payments (GPay, Apple Pay) Connect deeply with backend APIs (JSON, REST) to consume: Booking engine Dispatch logic Notifications and trip reallocation 🧪 Testing & Delivery Write maintainable, modular code using BLoC or Provider Ensure stable builds across Android & iOS with platform-specific fixes Collaborate on UAT testing, bug reports, and final Play Store deployments  🛠️ Required Skills & Traits 1–2 years of Flutter experience building production-grade apps Must have worked on at least one delivery or rideshare-style app (proof or demo required) Proficient in: Dart, Flutter 2.10+ API integration and state management (BLoC/Provider) Firebase: Auth, FCM, Crashlytics Google Maps or Mapbox SDKs Git and CI/CD familiarity Comfortable working in a real sprint environment with guidance but no hand-holding Sharp debugging skills — can independently identify UI/logic/API issues ✅ Bonus Skills (Highly Regarded) VOIP calling / chat integrations Experience with: Heatmaps or location-based dispatch In-app navigation (not redirect to Google Maps) Handling fleet/multi-vehicle apps Unit testing with Flutter Strong portfolio with 1 or more apps live in the Play Store

Job Title: Business Development Manager – B2B SaaS (Cloud Telephony / CPaaS Preferred) Location: Gurugram, Haryana Experience: 3–6 Years Industry: B2B SaaS / Technology / Cloud Telephony / CPaaS About the Role: We’re looking for a dynamic and driven Business Development Manager with 3–6 years of experience in end-to-end B2B SaaS sales. The ideal candidate will have a proven track record of identifying leads, nurturing client relationships, and closing deals. Experience in the cloud telephony or CPaaS (Communication Platform as a Service) industry will be a strong advantage. Key Responsibilities: Manage the full sales cycle: from prospecting and pitching to closure and client onboarding. Build and grow long-term relationships with key decision-makers and enterprise clients. Identify and pursue new business opportunities in line with company objectives. Collaborate with internal teams (product, marketing, customer success) to tailor solutions for client needs. Track sales metrics and provide regular updates to leadership. Represent the company in industry events, conferences, and client presentations. Requirements: 3–6 years of experience in B2B sales, preferably in SaaS or tech products. Proven success in handling end-to-end sales cycles and consistently achieving targets. Excellent communication, negotiation, and presentation skills. Strong understanding of the B2B sales funnel and CRM tools. Self-motivated, goal-oriented, and able to work in a fast-paced environment. Preferred Qualifications: Experience selling cloud telephony, CPaaS, VoIP, or related communication tech solutions. Prior exposure to enterprise clients in telecom, fintech, or IT services. Ability to articulate technical products in simple business terms. Job Type: Full-time Pay: ₹30,000.00 - ₹800,000.00 per month Supplemental Pay: Commission pay Application Question(s): How many years of experience do you have in end-to-end B2B SaaS sales? Do you have experience in selling cloud telephony or CPaaS (Communication Platform as a Service) solutions? Are you comfortable managing the complete sales cycle independently (from lead generation to closure)? Are you currently located in Gurugram, Haryana or open to relocating? What is your Current CTC? What is your Expected CTC? Work Location: In person

As a Hardware & Networking Engineer at our company, you will be responsible for managing, maintaining, and supporting our IT infrastructure, which includes surveillance systems (CCTV), hardware components, and data networks. Your role will involve tasks such as installing, configuring, and maintaining desktop PCs, laptops, printers, and other hardware devices. Additionally, you will be troubleshooting hardware failures, performing repairs or upgrades, and ensuring the availability and reliability of LAN/WAN infrastructure, routers, switches, and firewalls. When it comes to surveillance systems (CCTV), you will be designing, installing, configuring, and maintaining CCTV systems and surveillance solutions. You will need to ensure the continuous operation of surveillance cameras, DVR/NVR systems, monitor video footage, manage data storage/backup protocols, and conduct routine checks and diagnostics on surveillance equipment while maintaining security and privacy compliance of the surveillance infrastructure. In the realm of data networking, you will be setting up and managing wired and wireless networks, implementing and monitoring network security measures, supporting VoIP and other IP-based communication systems, and conducting network performance tests to troubleshoot latency or connectivity issues. It will also be crucial for you to document network configurations and update diagrams regularly to ensure accurate records. To be successful in this role, you should possess a Diploma or Bachelor's degree in Computer Science, IT, Electronics, or a related field, along with a minimum of 2 years of relevant experience in hardware, networking, and CCTV. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols is essential, as well as hands-on experience with routers, switches, and network tools. Certification in CCNA, CompTIA Network+, or similar will be a plus. You should demonstrate strong problem-solving skills, attention to detail, and the ability to work independently and handle on-site installations or support calls. Preferred skills include experience with structured cabling, cable management, biometric access control systems, remote surveillance access, mobile monitoring apps, and understanding cybersecurity best practices for hardware and network systems. The working conditions for this role may involve office and on-site fieldwork as required, including weekend or after-hours support for urgent issues. If you are looking for a challenging and rewarding opportunity in hardware, networking, and CCTV, we encourage you to apply for this full-time position. The application deadline is 26/07/2025, and the expected start date is 24/07/2025.,

Chennai, Tamil Nadu, India Language Services Full-time Description: Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world. At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands. Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds. This is Acolad - Content That Empowers, Anywhere. Acolad Content Solutions India Private Limited Sai Samuthra Plot No. 41B & 41 C North Phase 1st Floor, Sidco Industrial Estate Ekkatuthangal, Chennai-600032 Landmark: Near Ekkatuthangal Overbridge (Jaya TV Office) Phone: 04466841999 The Job Role: We are currently seeking Project Manager for AI Data Services to join our expanding team in the APAC/IST region. In this fully remote role, you will oversee the entire lifecycle of complex AI data projects—from planning to delivery—ensuring high-quality results that align with client expectations, timelines, and budgets. This is an exciting opportunity for professionals who thrive in a fast-paced, data-driven environment and are passionate about the intersection of project management and artificial intelligence. Key Responsibilities: Project Ownership: Lead the full lifecycle of large-scale AI data projects from initiation to completion. Team Coordination: Manage global, cross-functional teams across different time zones, ensuring effective communication and collaboration. Client Engagement: Serve as the main point of contact for clients, ensuring high satisfaction through clear communication, responsiveness, and proactive problem-solving. Risk & Quality Management: Identify risks early, develop mitigation strategies, and ensure high-quality outputs through structured quality control processes. Resource & Budget Management: Allocate resources efficiently and manage project budgets to meet timelines and deliverables. Process Optimization: Continuously assess and refine project workflows to enhance efficiency, scalability, and outcomes. Remote Project Execution: Utilize tools and platforms to effectively manage distributed teams and maintain full visibility on project progress. Requirements: Tool & Tech Requirements: Reliable high-speed internet connection Functional phone or VoIP service for team and client communication Access to a computer with up-to-date software (Windows/Mac) Familiarity with online project management and collaboration tools (e.g., Jira, Asana, Trello, Slack, Zoom) Required Qualifications and Skills: High School Diploma or University Degree 5+ years of experience in project management , preferably in AI/data services or a related industry Leadership and stakeholder management skills Excellent command of English (written and spoken) Advanced proficiency in Microsoft Office Suite , particularly Excel Strong organizational, analytical, and problem-solving abilities Comfortable working independently and making data-driven decisions Ability to thrive in dynamic, fast-paced environments and adapt to changing priorities Strong grasp of AI data annotation, collection, validation, and transcription workflows Nice to Have (Preferred Skills) Knowledge of scripting languages (e.g., Python, R ) for automation or data handling Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI) Understanding of basic data structures and modeling concepts Familiarity with CAT tools (e.g., SDL Trados, memoQ, etc.) Benefits: National and Festival Holidays Five days work week Medical Insurance

The ideal candidate for this position must have experience in Bluecoat proxy and should possess knowledge of the certificate renewal process, Active Directory concepts, and proxy upgrades. It is essential to be able to work independently with strong time management skills. Additionally, the candidate should have strong communication and interpersonal skills to effectively collaborate with team members. The role requires maintaining consistent work hours and supporting a global environment. The candidate should have solid problem-solving and analytical skills to address technical issues efficiently. A self-starter mentality is crucial, with a focus on continually developing and broadening one's skill set. Demonstrating technical proficiency through the pursuit and achievement of industry certifications is highly valued. The candidate should also have excellent organization and documentation skills to effectively manage tasks and projects. A working knowledge of networking topologies including TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, LAG, Spanning Tree, VOIP, and SIP is required for this role.,

Sr. Software Engr–VoIP (3+ yrs), SIP, RTP, Asterisk/Freeswitch, Kamailio, WebRTC, AWS, Golang, REST APIs, DevOps, MySQL, Linux. Prod-grade VoIP dev exp a must. C2H via TE Infotech (Exotel), Convertible to Permanent, Loc:BLR @ ssankala@toppersedge.com

Strong design and programming skills in developing high-scale applications on Linux using multi-threaded architecture with C/C++ . Excellent debugging and problem-solving skills with high performance call processing or data processing applications. Working with the Linux system base and troubleshooting system level issues. Good understanding of telecom networks and SIP , preferably with a background in Telecom Domain/ 4G/5G Experience in virtualization of high scale applications. Experience with Intel DPDK or Linux fast-path for developing high performance applications. Experience in building scalable and fault-tolerant applications, preferably on Linux platform.

Job Title: IT Manager Call Centre Operations - Mumbai based candidates only Location: Santacruz (West) Mumbai Department: Information Technology Employment Type: Full-Time Job Summary Seeking a highly experienced IT Manager with a strong background in Call Centre operations , specializing in dialer systems , CRM software , and server infrastructure . The role involves overseeing the entire IT function to ensure uninterrupted and optimized technical operations. Key Responsibilities Infrastructure Management Manage and maintain servers, workstations, and network infrastructure across the call centre. Ensure regular system backups, configuration management, and performance optimization. Dialer System Administration Oversee setup and management of predictive/manual dialer systems. Monitor call flows and campaign performance. Troubleshoot and optimize dialer settings to enhance connectivity and agent efficiency. CRM & Application Management Deploy and support CRM platforms (e.g., Salesforce & Zoho). Ensure proper CRM-dialer integrations and workflow alignment. Collaborate with vendors/internal teams for enhancements, updates, and issue resolution. Security & Compliance Enforce IT policies to ensure data protection and cybersecurity compliance. Conduct regular security audits and implement corrective actions as necessary. Team & Vendor Coordination Lead and mentor IT support staff to ensure timely issue resolution. Liaise with external vendors and service providers for infrastructure and software needs. IT Strategy & Planning Identify and implement technology solutions to drive efficiency and cost reduction. Manage IT budgets, asset planning, and procurement in alignment with business goals. Required Skills & Experience 3 9 years of IT experience, with at least 3 years in a call centre environment . Hands-on expertise with: Predictive and manual dialers CRM software and VoIP systems Server administration (Windows/Linux) Networking and data security Familiarity with MySQL , MSSQL , and cloud platforms like AWS/Azure . Educational Qualifications Bachelor s degree in Information Technology , Computer Science , or a related field. Key Attributes Strong leadership and people management skills Analytical, proactive, and solutions-driven approach Ability to work under pressure in dynamic environments Tech-savvy with a continuous learning mindset If interested, share your Updated Resume to 086553 67981 Apply now to play a pivotal role in enabling seamless, tech-driven call centre operations.

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world. At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world's leading brands. Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds. This is Acolad - Content That Empowers, Anywhere. Acolad Content Solutions India Private Limited Sai Samuthra Plot No. 41B & 41 C North Phase 1st Floor, Sidco Industrial Estate Ekkatuthangal, Chennai-600032 Landmark: Near Ekkatuthangal Overbridge (Jaya TV Office) Phone: 04466841999 The Job Role: We are currently seeking Project Manager for AI Data Services to join our expanding team in the APAC/IST region. In this fully remote role, you will oversee the entire lifecycle of complex AI data projects—from planning to delivery—ensuring high-quality results that align with client expectations, timelines, and budgets. This is an exciting opportunity for professionals who thrive in a fast-paced, data-driven environment and are passionate about the intersection of project management and artificial intelligence. Key Responsibilities: Project Ownership: Lead the full lifecycle of large-scale AI data projects from initiation to completion. Team Coordination: Manage global, cross-functional teams across different time zones, ensuring effective communication and collaboration. Client Engagement: Serve as the main point of contact for clients, ensuring high satisfaction through clear communication, responsiveness, and proactive problem-solving. Risk & Quality Management: Identify risks early, develop mitigation strategies, and ensure high-quality outputs through structured quality control processes. Resource & Budget Management: Allocate resources efficiently and manage project budgets to meet timelines and deliverables. Process Optimization: Continuously assess and refine project workflows to enhance efficiency, scalability, and outcomes. Remote Project Execution: Utilize tools and platforms to effectively manage distributed teams and maintain full visibility on project progress. Requirements Tool & Tech Requirements: Reliable high-speed internet connection Functional phone or VoIP service for team and client communication Access to a computer with up-to-date software (Windows/Mac) Familiarity with online project management and collaboration tools (e.g., Jira, Asana, Trello, Slack, Zoom) Required Qualifications and Skills: High School Diploma or University Degree 5+ years of experience in project management, preferably in AI/data services or a related industry Leadership and stakeholder management skills Excellent command of English (written and spoken) Advanced proficiency in Microsoft Office Suite, particularly Excel Strong organizational, analytical, and problem-solving abilities Comfortable working independently and making data-driven decisions Ability to thrive in dynamic, fast-paced environments and adapt to changing priorities Strong grasp of AI data annotation, collection, validation, and transcription workflows Nice To Have (Preferred Skills) Knowledge of scripting languages (e.g., Python, R) for automation or data handling Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI) Understanding of basic data structures and modeling concepts Familiarity with CAT tools (e.g., SDL Trados, memoQ, etc.) Benefits National and Festival Holidays Five days work week Medical Insurance

Role Technical Support Engineer – Contact Center, Unified Communication & IVR roles at UFS (Unified Consultancy Services), tailored for India, US, and UAE markets : UFS is Hiring: Technical Support Engineer Location: India | USA | UAE (Remote / Onsite Opportunities) Type: Full-Time | Shift-based | Immediate Joiners Preferred Role Overview We are seeking an experienced and proactive Technical Support Engineer with expertise in Contact Center solutions, Unified Communication (UC), IVR Systems, and Scripting . You’ll be part of our global customer success and operations team, supporting mission-critical platforms and ensuring exceptional client experience across geographies. Key Responsibilities Provide Level 1 & Level 2 technical support for Contact Center (UCCE/UCCX/inContact/Genesys) and Unified Communication platforms (Cisco, Avaya, etc.) Troubleshoot and resolve issues related to IVR workflows, call routing scripts, SIP trunking, call quality, and integrations Analyze logs, configurations, and error reports to identify root causes Deploy updates, patches, and configuration changes with minimal downtime Work closely with Implementation, Engineering, and QA teams to address escalations Provide documentation and technical guidance to customers and internal stakeholders Follow ITIL-based ticketing, escalation, and reporting protocols Required Skills Strong understanding of Contact Center architecture (Cisco UCCE/UCCX, NICE inContact, Genesys Cloud preferred) Experience with IVR scripting (e.g., CVP Studio, VXML, VoiceXML, Call Studio, or Twilio Studio) Knowledge of Unified Communications (CUCM, CUBE, SIP, VoIP, H.323, etc.) Familiarity with network debugging tools (Wireshark, SIP trace, RTMT, etc.) Exposure to CRM integrations (Salesforce, Zendesk, etc.) a plus Strong communication and customer handling skills Ability to work in rotational shifts and cross-regional teams Qualification & Experience Bachelor’s degree in Engineering, Computer Science, or relevant field 3–7 years of experience in Contact Center or Unified Communication Support Certifications like CCNA Collaboration, CCNP, ITIL, or NICE/Genesys are a plus

Job Description - VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Job Title: Lead - Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team. In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point, collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

We are looking for a skilled and motivated VoIP Engineer with more than 2 years of hands-on experience in VoIP technologies to join our team in Kochi Infopark . You will be responsible for designing, implementing, managing, and troubleshooting VoIP solutions for global clients, ensuring high reliability and excellent customer experience. Key Responsibilities Configure, manage, and troubleshoot VoIP/PBX systems. Monitor call quality metrics . Manage SIP trunking and VoIP gateways. Provide technical support for client-side VoIP issues. Collaborate with network and security teams to optimize VoIP performance. Set up and maintain IP phones, softphones, and VoIP applications. Assist in call routing, dial plans, and IVR configurations. Ensure uptime and SLA adherence using monitoring tools. Document system configurations and maintain support logs. Job Types: Full-time, Permanent Pay: From ₹30,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Fixed shift Monday to Friday Night shift US shift Work Location: In person Application Deadline: 31/07/2025 Expected Start Date: 05/08/2025

We are looking for a dynamic, driven, and highly articulate Business Development Representative (BDR) to join our core sales team. The ideal candidate will have excellent communication and presentation skills, a solid understanding of telecom and SaaS technologies, and the confidence to independently conduct online demonstrations of our platform to prospects. You will play a critical role in building our sales pipeline, nurturing leads, and driving business growth. Key Responsibilities: Lead Generation & Qualification Identify and qualify new business opportunities through inbound leads, outbound calls, LinkedIn outreach, email campaigns, and industry events. Leverage personal and industry contacts to build a high-quality sales pipeline. Follow up on leads generated by marketing campaigns and move them through the sales funnel. Client Engagement Initiate conversations with prospective clients to understand their communication needs and pain points. Conduct discovery calls, needs analysis, and solution positioning tailored to customer profiles. Independently deliver compelling online demonstrations of the MultyComm platform to technical and non-technical stakeholders. Sales & Relationship Building Nurture long-term relationships with key accounts and decision-makers. Work closely with the senior sales team to convert qualified leads into customers. Maintain detailed records of outreach activities, feedback, and progress in CRM tools. Market Intelligence Understand and communicate MultyComm’s value proposition effectively, especially within the telecom and SaaS ecosystem . Stay updated on industry trends, competitor offerings, and emerging customer needs. Provide actionable feedback to product and marketing teams to refine go-to-market strategies. Required Skills & Qualifications: Bachelor’s degree in Business, Communications, Marketing, or a related field. 2–4 years of experience in business development or inside sales, preferably in SaaS, telecom, UCaaS, or CPaaS sectors. Excellent verbal and written communication skills with the ability to simplify technical concepts for diverse audiences. Proven ability to deliver professional online product demonstrations and virtual sales meetings. Familiarity with CRM tools (e.g., Zoho, HubSpot, Salesforce) and sales automation tools. Sound understanding of telecom/VoIP, cloud PBX, and SaaS concepts such as SIP, API integration, unified communications, and contact center solutions is a strong advantage. Highly motivated, target-driven, and capable of working as an individual contributor in a fast-paced environment. Preferred Attributes: Prior experience selling to SMBs and mid-market enterprises. Strong presentation and storytelling ability during customer-facing engagements. Technical aptitude to understand platform architecture and integrations. Entrepreneurial mindset and passion for technology-driven communication platforms. Job Type: Full-time Pay: ₹8,819.05 - ₹54,439.41 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Experience: SAAS Sales : 2 years (Required) Direct Sales : 2 years (Required) Work Location: In person Expected Start Date: 09/08/2025

*Responsibilities:* 1. Install, configure, and maintain LAN networks and EPABX systems. 2. Troubleshoot and resolve network or telephony issues, including PBX, VoIP, and structured cabling. 3. Coordinate with project teams and clients for system upgrades and support. 4. Prepare technical documentation and maintain service records. *Requirements:* - Diploma/Degree in Electronics, IT, or related field. - At least 5 years’ hands-on experience with LAN and EPABX setup and support. - Good knowledge of switches, routers, VoIP, and PBX systems. - Strong communication and teamwork skills. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month Experience: LAN/EPABX: 2 years (Required) Work Location: In person

Job Summary: We are seeking a highly skilled and proactive IT Support Executive with hands-on experience in Dialer systems , CCTV setup and monitoring , LAN configuration , and Firewall installation . The ideal candidate must possess in-depth technical knowledge and the ability to independently manage installations, configurations, and troubleshooting from scratch. Key Responsibilities: Install, configure, and manage VoIP Dialer systems (Predictive, Auto, Manual). Setup, monitor, and maintain CCTV systems (IP and Analog) including DVR/NVR configurations. Handle LAN/WAN setup , including routing, switching, and cabling. Install and configure firewalls (hardware & software-based) ensuring network security. Troubleshoot hardware, software, and network-related issues quickly and effectively. Provide remote and on-site technical support to internal teams. Maintain and document all IT-related assets, configurations, and network diagrams. Ensure regular backups and disaster recovery protocols are in place and functioning. Collaborate with vendors and external service providers when needed. Monitor system performance and proactively identify potential issues. Key Requirements: Proven experience and hands-on knowledge in: Dialer system setup and maintenance CCTV installation and troubleshooting LAN/WAN configuration Firewall setup and management Strong understanding of networking protocols and IT infrastructure. Ability to work independently and manage multiple tasks simultaneously. Good communication and documentation skills. Diploma or Bachelor’s degree in Computer Science, IT, or related field preferred. Certifications in Networking or Security (CCNA, CompTIA, etc.) will be an added advantage. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Shift: Day shift Morning shift Work Location: In person

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is currently seeking bright and talented individuals for a Principal Software Engineer position to join our expanding development team. This position is responsible for helping to drive technology efforts which may include architectural design, supporting existing applications, new application development, application testing, and user support. This developer will work with a growing team and help develop new systems from the ground up, as well as support existing applications. A commitment to collaborative problem solving, sophisticated design, and quality product is essential. As a Principal Software Engineer, you will assist in the development, implementation and management of technology-based business solutions to improve our product offerings. You will assist in the design, coding, testing, and implementation of software applications to meet both functional and technical requirements. The responsibilities of a Principal Engineer range from: designing systems; writing, developing, testing, and reviewing code; supporting existing applications; liaising with end users to fix defects, find solutions, and test them; adding functionality to applications by designing and implementing solutions; and more. Key Responsibilities Lead Software Delivery Across Teams: Collaborate with and guide one or more development teams to build and ship software solutions that solve complex, high-impact customer problems. Influence Strategic Technical Decisions: Play a critical role in driving architectural direction, technology selection, and long-term technical strategy across the engineering organization. Design and Develop Scalable Systems: Build robust, RESTful web applications and design highly available distributed systems that support real-time business communications at scale. Architect End-to-End Solutions: Tackle complex, cross-cutting challenges that span multiple services and architectural layers, ensuring cohesive and maintainable solutions. Embrace Cutting-Edge Technology: Leverage modern tools, patterns, and platforms to create scalable, resilient, and fault-tolerant systems that align with cloud-native principles. Shape the Technical Roadmap: Contribute to and help define the engineering roadmap, ensuring alignment with business goals, platform evolution, and industry best practices. Drive Customer-Centric Development: Work closely with the product management team to deeply understand user needs, prioritize features, and deliver value through thoughtful, customer-focused design. Champion Quality and Maintainability: Deliver testable, well-structured, and maintainable code while fostering a culture of engineering excellence and continuous improvement. Continuously Learn and Innovate: Stay ahead of emerging technologies and development practices, and foster an environment where learning and experimentation are encouraged. Required Skills & Expertise 10+ years of professional software development experience with a strong emphasis on Java-based systems , backend architecture, and cloud-native service design. Deep expertise in RESTful API design , microservices architecture , and scalable distributed systems . Extensive hands-on experience with: Java (11+) , Spring Boot , JPA/Hibernate Kafka , Redis , and both SQL (Postgres, MySQL) and NoSQL (MongoDB) databases Proficiency with modern build and package managers including Maven , Gradle , npm , and pip . Strong understanding of CI/CD practices , including pipeline creation, blue/green and canary deployments. Solid experience with distributed caching , performance tuning , and latency optimization . Familiarity with automated testing frameworks such as JUnit , TestNG , Mockito , and related testing strategies (unit, integration, regression). In-depth understanding of object-oriented design , design patterns , and enterprise architectural principles . Proficient with Linux/Unix-based systems , scripting tools, and command-line utilities. Strong focus on secure coding best practices , with experience in data protection, secure APIs, and access control. Demonstrated success in leading multi-team initiatives , implementing architectural improvements, and adopting new technologies at scale. Bonus Qualifications Industry experience in UCaaS/CCaaS , real-time communications, or VoIP platforms involving SIP , WebRTC , or RTP . Experience with observability tools like Datadog Familiarity with Domain-Driven Design (DDD) , hexagonal architecture , and event sourcing . Contributions to open-source projects , engineering blogs , or technical conference speaking . Preferred Experience & Technical Stack Core Technologies Languages & Frameworks: Java, Spring Boot, GraphQL (preferred), SQL Cloud & Platform Tools: Docker, Kubernetes, GCP Artifact Registry, GCP Storage, GCP Vertex AI Messaging & APIs: Kafka, REST APIs Data & Storage: Postgres, MongoDB, BigQuery, Redis, ElasticSearch Build, Deploy & CI/CD: Git, Gradle, GCP GCloud, Kubernetes, Artifact Registry/Artifactory Scripting & OS Tools: Bash, Unix/Linux command-line Microservice Lifecycle Experience Creating microservices with Spring Boot and well-structured RESTful APIs Building services using Git , Gradle , Docker , GCloud Deploying services via Kubernetes , GCP Artifact Registry , and GCloud deployment pipelines Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-Hybrid

Responsibities: Lead the development of new telephony features Develop early software prototypes from concept for new service features, enhance existing service components for scalability Play an integral role in all stages of software development from conception to rollout to production Understand the integration methods of the current technology in the client environment Constantly develop and improve standards and systems Qualifications: Bachelors degree in Computer Science or Information Technology/Engineering 4+ years of solid experience as an Asterisk Developer Strong practical experience writing AGI scripts for Asterisk Must be proficient at developing software using a scripting language. Sound knowledge of Asterisk Installation, Configuration, Dial plan, AGI, AMI, Call troubleshooting (SIP, ISDN) Solid experience of working With Linux Operating Systems Familiarity with PSTN & GSM interface cards High Availability, scalability, redundancy and security of service infrastructure Some exposure to scripting languages like Perl, PHP General awareness and knowledge of Call control, VOIP deployment issues Good awareness of networking and analyzing SIP traces Job Types: Full-time, Permanent Application Question(s): What is your Notice Period? Work Location: In person