1113 Voip Jobs - Page 5

Job Description: Senior Manager - Operations (Telecommunications BPO - Voice & Non-Voice Projects) Location: Pune, India Experience Required: Minimum 15 years (with 7+ years in Telecommunications domain and 8+ years in team management) Reporting To: Head of Operations/AVP/VP Operations Position Overview The Senior Manager - Operations will lead and optimize voice and non-voice projects within a telecommunications BPO environment. This role demands expertise in managing end-to-end telecom operations, driving profitability (PnL accountability), and implementing continuous improvement initiatives. The candidate will oversee large teams, ensure compliance with SLAs, and align operations with strategic business goals . Key Responsibilities Operational Leadership & PnL Management Oversee daily operations for voice (e.g., call centers - inbound & outbound) and non-voice (e.g., data provisioning, order management) projects, ensuring adherence to client SLAs and KPIs . Manage the PnL for assigned projects, including budgeting, cost control, and revenue generation. Monitor financial metrics such as FTE utilization, overtime costs, and resource allocation to meet profitability targets . Conduct weekly/monthly reviews of performance dashboards, TAT (Turnaround Time), and quality audits to identify inefficiencies and implement corrective actions . End-to-End Telecom Value Chain Expertise Manage the entire telecom lifecycle, including provisioning, order fulfillment, and service delivery for technologies like landline and broadband . Collaborate with clients and internal teams to resolve escalations, track milestones, and ensure seamless service delivery . Team Management & Development Lead a team of 80–100+ employees, including Assistant Managers and Team Leads, fostering a high-performance culture through coaching, feedback, and succession planning . Conduct regular performance reviews, skill gap analyses, and training programs to enhance productivity and retention . Manage 24/7 shift operations, including night shifts, to ensure uninterrupted service delivery . Continuous Improvement & Process Optimization Drive automation and analytics initiatives (e.g., RPA, AI-driven tools) to reduce manual effort and improve operational efficiency . Lead Lean/Six Sigma projects to streamline workflows, reduce costs, and enhance customer satisfaction . Document process improvements and update SOPs to align with evolving client and industry requirements . Stakeholder & Client Management Act as the primary point of contact for client communications, addressing escalations, and presenting performance reports during weekly/monthly reviews . Collaborate with cross-functional teams (e.g., IT, HR, Finance) to align operational strategies with organizational goals . Qualifications & Skills Education: Bachelor’s/Master’s degree in Telecommunications, Business Administration, or related fields. Certifications in PMP, ITIL, or Six Sigma are preferred . Technical Expertise: Proficiency in telecom protocols (VoIP, GSM, CDMA, etc), provisioning tools (ASR/LSR), and software (Microsoft Office, SharePoint) . Soft Skills: Exceptional communication (verbal/written), problem-solving, and negotiation abilities. Ability to manage stakeholders across global teams . Industry Knowledge: In-depth understanding of telecom regulations, SLAs, and emerging trends (e.g., 5G, IoT) . About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less

Location: Ahmedabad / Vadodara Job Type: Full Time / Onsite Department: IT Infrastructure Shift: Rotational Shift Job Summary: We are seeking a highly skilled Collaboration Engineer – Voice , to join our dynamic Infrastructure team. This role focuses on support and implementation of technical infrastructure for unified communications and contact center solutions, ensuring high availability and reliability. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to support the environment. Must Have Skills: Minimum 6 years of extensive experience in: Voice gateways, SBC’s, CUCM. Contact center (Cisco UCCE or UCCX). Scripting and support. Cloud-based telephony or Contact center product. Good To Have Skills: Zoom, Microsoft Teams, NICE CXONE, Genesys, Five9, Audio-codes, Oracle SBC. Key Responsibilities: Design, maintain and support Voice over IP (VoIP) solutions using Cisco IP Telephony, H323 protocols, SIP, Zoom, SBC, Cloud Contact center and other related technologies. Integrate VoIP systems with existing network infrastructure and third-party applications. Configure SIP trunks, call routing, and dial plans to support business needs. Manage user accounts, extensions, and system configurations in PBX and Contact center platforms. Troubleshoot complex voice network issues including call failures, audio quality problems, and routing errors. Work closely with cross-functional teams, including IT, network engineers, and vendors, to support VoIP initiatives and to identify root causes of issues and develop effective resolutions. Develop documentation for troubleshooting procedures and knowledge sharing within the team. Good knowledge of ITIL processes. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 6-8 years of experience in Unified communications technologies. Technical Proficiency: Strong knowledge of VoIP technologies. Expertise in SIP, H.323, RTP, and other voice protocols. Good understanding of network and infrastructure devices. Certifications: CCNP Collaboration or any other industry standard certifications. Job Category: Collaboration Engineer - Voice Job Type: Full Time / Onsite Job Location: Ahmedabad Vadodara

Key Responsibilities: Provide Level 1 support for desktops, laptops, VoIP phones (including IP phones), and network devices. Perform OS installation, updates, patching, and basic configuration. Configure and troubleshoot IP-based devices such as printers, surveillance cameras, and VoIP systems. Basic network configuration, including IP addressing, subnetting, VLANs, and Wi-Fi. Monitor and support LAN/WAN infrastructure and escalate complex issues to senior engineers. Assist with Active Directory user management – password resets, account creation, permissions. Provide hands-on support for office hardware including printers, projectors, docking stations, routers/switches. Maintain asset inventory and documentation of IT systems and support activities. Support server room activities including racking, cabling, and routine hardware checks. Coordinate with vendors for warranty support or hardware replacements. Set up and configure email accounts (Outlook, webmail). Maintain antivirus and endpoint security systems across devices. CCTV/IP camera setup, monitoring, and basic troubleshooting. Learn and support backup and restore operations for user data. Required Skills and Knowledge: Basic knowledge of IP addressing, DHCP, DNS, and network troubleshooting. Familiarity with VLANs, switches, and routers (basic configuration). Hands-on experience with Windows 10/11 (Linux will be a plus). Knowledge of cabling standards and RJ45 connector. Basic understanding of Windows Server 2016/2019/2022 (Linux will be a plus). Understand and troubleshoot using the OSI Model layers (e.g., physical layer, network layer). Understanding of OSI layers and their role in networking. Experience in installing/configuring desktops, laptops, and peripherals. Awareness of IT security best practices (e.g., antivirus, patching). Knowledge of routing protocols (Static and Dynamic such as RIP, OSPF, EIGRP); having these skills will be a plus. Job Types: Full-time, Permanent Pay: ₹10,014.72 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Shift: Day shift Work Location: In person

Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What youll be doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and written Ability to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- ExCCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBCs such as AudioCodes and Oracle, CUBEs, Webex calling etc.). Entry level understanding of Network routing and switching.

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 1800+. Join Mobileum Team At Mobileum we recognize that our team is the main reason for our success. What does work with us mean? Opportunities! Role: Lead/Sr Lead- Bigdata Reports to: Manager/Director Responsibilities & Deliverables: This person would be responsible for development, support and maintenance of complex projects to build and enhance best-in-class network security solutions. Job Description: As a Lead, you will be responsible for This person would be responsible for leading the design, development, and implementation of complex projects to build and enhance best-in-class cutting-edge solutions. Design and development of Roaming Engineering products. Technical Leadership: Define and drive the technical vision, architecture, and engineering standards. Stay ahead of new technologies and drive innovation Solution Design: Lead the development of scalable, high-performance, and resilient systems. Enforce coding standards, conduct code reviews, write and run comprehensive integration tests to deliver high-quality products. Performance Optimization: Identify and resolve performance bottlenecks in software applications. Gather feedback from stakeholders about improvement in code-stack and feature-sets. Adopt agile practice to track and update status of assigned tasks/stories. Qualifications: Bachelor’s degree in computer science or equivalent. Skill Set: 6+ years of overall experience with Java development experience in wireless/telecom/VoIP/data networking domain. Solid knowledge of Hadoop/HDFS and cloud native architecture . Knowledge of NoSQL and distributed databases . Experience in building and designing microservices and cloud native applications. Good knowledge of spark, Java and bigdata technologies Experience in Kubernetes (K3S, Openshift) and Docker. Utilize version control systems like Git for managing code repositories, branching, and collaboration. Strong trouble shooting capabilities targeting complicated problems in remote system. Experience in developing or designing highly available/redundant software. Experience in developing or designing telecommunications software is plus. Location: Bangalore Show more Show less

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market. Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io. About The Team On the Voice Service and Experience Team we: ▪ Own features end-to-end, from the customer need all the way to the back-end implementation ▪ Ship code to production every day ▪ Are highly collaborative and foster a learning environment ▪ Do Agile development, with Sprints and regular retrospectives ▪ Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value ▪ Have something new to demo every week The team’s mission is to continually reduce the time spent by customer-facing representatives on data access and modification across different systems. We provide customers with meaningful and relevant data aggregated at their fingertips, to increase the time they can invest in adding value for their customers. We’re currently shoring up the core functionalities of our telecom product. In the long term we want to give customers the same edge with calling and messaging that they have with email: the ability to optimize and constantly improve how they interact with customers. We will face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. These efforts present a diverse gamut of work that will help enhance Outreach’s competitive edge by making our customers more effective. The Role Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 8 million calls with their prospects on our voice platform. The Voice Service and Experience Team is hiring software engineers to increase its momentum in this space. If you have experience building high availability voice communication experiences on top of open-source real-time communication software and commercial communications platform APIs, we’d love to talk to you about this opportunity. Telecom system development is a little different from other web development. The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. You’ll have to be creative, build on top of a lot of existing technology, and stay focused on Outreach’s core value proposition of revenue efficiency. You’ll be building systems to ensure calling is simple, reliable, and crystal clear; so that our customers can reduce the time on clicking around or performing repetitive actions and focus on what matters most - interacting with their prospects. Your Daily Adventures Will Include Partnering with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security Finding ways to engineer high availability into a system that has lots of moving parts Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Setting direction for the team and help guide engineering vision Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization Improving the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives) Owning relationships with other engineering teams and collaborate with other functions within Outreach Basic Qualifications 7+ years of professional software development experience Experience with successful developing and shipping a large-scale web application with a customer-empathetic mindset Skilled with web technologies including Javascript, HTML, CSS and React (or framework of your choice) Skilled with building cloud-based service application and shipping production quality code in Golang, Ruby or C++ Proven technical and project leadership skills and able to guide and mentor others Strong knowledge of shipping impactful and complex software projects Experience with diagnosing real-time media quality issues (plus) Experience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globe (plus) Why You’ll Love It Here Highly competitive salary 25 days annual vacation time + sick time and casual leave Group medical policy coverage available to employees and up to 5 eligible family members OPD benefit covered up to INR 10,000 Life insurance and personal accident insurance at 3x annual CTC 26 weeks of maternity leave pay, and 15 days of paternity leave pay Opportunity to be part of company success via the RSU program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Fun company and team outings because we play just as hard as we work Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. Show more Show less

Remote work is no longer a trend—it’s a transformation. The city of Ahmedabad, historically known for its textile and industrial strength, is emerging as a digital and IT hub embracing flexible work cultures. In 2025, an increasing number of Ahmedabad-based companies are offering remote work , catering to a talent pool that values freedom, flexibility, and work-life balance. Whether you’re a software developer, digital marketer, data analyst, or customer service executive, there’s a growing list of companies in Ahmedabad that are remote-friendly. This blog dives deep into the top Ahmedabad companies offering remote jobs in 2025 , the types of roles they hire for, and how you can apply. 📈 Why Remote Work is Booming in Ahmedabad Several factors have contributed to the rise of remote work in Ahmedabad: Cost-Effective Operations: Companies can reduce infrastructure costs by allowing employees to work from home. Talent Retention: Remote policies help companies attract and retain top talent. Tech Advancements: Tools like Zoom, Slack, Trello, and Microsoft Teams make collaboration seamless. Hybrid Work Culture: A mix of in-office and remote work is now the new norm. 🏢 Top 15 Ahmedabad-Based Companies Offering Remote Work in 2025 Here’s a list of companies based in Ahmedabad that are currently embracing or expanding remote work opportunities in 2025. Tatvasoft Industry: Custom Software Development Remote Roles: Full Stack Developer, QA Engineers, UI/UX Designers Remote Policy: Fully Remote & Hybrid Why Work Here: Competitive pay, global clientele, strong technical team Space-O Technologies Industry: Mobile App Development Remote Roles: iOS Developer, Android Developer, Project Manager Remote Policy: Flexible Remote Options Perks: Tech-first culture, upskilling programs Webential Industry: Digital Marketing & Web Development Remote Roles: SEO Experts, PPC Specialists, Graphic Designers Remote Policy: Fully Remote Benefits: Work-from-anywhere policy, monthly performance bonuses Yudiz Solutions Ltd. Industry: Game Development, Blockchain, Web & Mobile Apps Remote Roles: Unity Developer, Blockchain Engineer, Business Analysts Remote Policy: Remote-first with optional office access Unique Offerings: Focus on cutting-edge tech, international exposure Simform Industry: Software Engineering Remote Roles: Cloud Developers, DevOps Engineers, QA Analysts Remote Policy: Remote-first Company Employee Perks: Health insurance, remote equipment allowances Khodiyar CAD Center Industry: CAD/CAM Training & Solutions Remote Roles: Online Trainers, Curriculum Designers, Sales Executives Remote Policy: Hybrid Model Advantages: Flexible scheduling, mentorship programs Multidots Industry: WordPress Development Remote Roles: WordPress Developers, Content Strategists, QA Testers Remote Policy: 100% Remote Why Join: Global projects, excellent documentation culture RadixWeb Industry: IT Services Remote Roles: .NET Developers, System Analysts, Product Managers Remote Policy: Optional Remote/Hybrid Standout Feature: Agile working environment, learning hub Peerbits Industry: Web & App Development Remote Roles: PHP Developers, Scrum Masters, UI Designers Remote Policy: Location-independent model What You Get: Remote allowance, flexible timings Dev Information Technology Ltd. (DEV IT) Industry: Enterprise IT Solutions Remote Roles: Cloud Engineers, Network Admins, Support Executives Remote Policy: Hybrid and Project-Based Remote Special Mention: Government and enterprise clients, long-term contracts Ecosmob Technologies Industry: VoIP & Custom Software Remote Roles: VoIP Engineers, React Developers, QA Analysts Remote Policy: Remote + Work From Anywhere Culture: Collaborative, inclusive, and transparent Brainvire Infotech Industry: Digital Transformation Services Remote Roles: Magento Developers, Project Coordinators, Content Writers Remote Policy: Remote Allowed with Manager Approval Why It’s Popular: Strong project pipeline, client diversity ZealousWeb Industry: IT Services & Digital Marketing Remote Roles: SEO, SMM, Content Writers, Developers Remote Policy: Flexible Remote Culture: Strong emphasis on work-life balance Techcronus Industry: Enterprise Solutions Remote Roles: React Native Developers, .NET Experts Remote Policy: Partial Remote Growth Path: Regular appraisals, mentorships Codezeros Industry: Blockchain Development Remote Roles: Solidity Developer, Blockchain Strategist Remote Policy: Fully Remote Exciting Aspects: Niche tech, crypto exposure, global teams Also Read: Genuine Work from Home Jobs in Ahmedabad Without Investment 💼 Types of Remote Roles in Demand in 2025 Here’s what you can expect if you’re looking for remote work in Ahmedabad’s tech ecosystem: Technology Roles Software Developers (Full-stack, Mobile, Backend) Blockchain Engineers DevOps & Cloud Specialists QA Testers Digital Marketing & Creative SEO & PPC Managers Content Strategists UI/UX Designers Social Media Executives Support & Operations Project Managers Sales Consultants HR Executives Virtual Assistants Customer Service & Tech Support Customer Success Managers Remote Technical Support BPO Executives 🛠 Tools Used by Ahmedabad-Based Remote Teams To Maintain Productivity, Ahmedabad Companies Use The Following Tools Communication: Slack, Zoom, Microsoft Teams Project Management: Asana, Trello, Jira Collaboration: Google Workspace, Notion, GitHub Time Tracking: Hubstaff, Toggl, Clockify ✅ Benefits Of Working Remotely With Ahmedabad-Based Companies Cost Savings on commuting and meals Time Flexibility to manage personal life better Comfort of Home leads to better productivity Career Growth with global exposure while living in your city Mental Wellness due to reduced travel fatigue Step-by-Step Guide 📝 How to Apply for Remote Jobs in Ahmedabad Update Resume: Tailor your resume for remote job roles. Use LinkedIn & Naukri: Add filters for “Remote” and “Ahmedabad.” Check Company Websites: Visit the career pages of the companies listed. Freelancing Portals: Sites like Upwork and Toptal often list Ahmedabad companies hiring remotely. Job Portals: Use CareerCartz, Indeed, and AngelList. Networking: Connect with HRs via LinkedIn with a personalized message. 🧭 Future of Remote Work in Ahmedabad The remote work landscape in Ahmedabad will only continue to evolve with: Remote-First Startups emerging with global ambition Coworking Spaces becoming collaboration hubs for hybrid teams Government Policies supporting digital jobs and tech expansion AI-Driven Productivity Tools enhancing the efficiency of remote work 🎯 Final Thoughts – Ahmedabad-Based Companies Offering Remote Work Ahmedabad is proving that you don’t need to be in Mumbai, Bangalore, or Delhi to find remote-friendly tech jobs. The city offers a unique blend of growth, quality of life, and affordability. With a tech-savvy workforce and forward-thinking companies, Ahmedabad is a rising hub for remote opportunities in 2025 . Whether you are a fresher or a seasoned professional, exploring these companies and their open remote roles might be the next big step in your career. ❓ FAQs – Ahmedabad-Based Companies Offering Remote Work Are there fully remote jobs available in Ahmedabad? Yes, many IT and digital marketing companies in Ahmedabad now offer fully remote roles. Do Ahmedabad companies hire remote freshers? Yes, companies like Multidots, Tatvasoft, and Space-O Technologies hire freshers for remote internships and entry-level roles. What is the average salary for remote tech roles in Ahmedabad? Salaries range from ₹3.5 LPA for entry-level to ₹18+ LPA for experienced professionals. Can I work remotely for Ahmedabad companies while living in another city? Yes, many companies offer pan-India or global remote roles. Are these remote jobs permanent or contract-based? Both types are available—check job listings for specifics. Which industries in Ahmedabad offer the most remote jobs? IT, digital marketing, e-learning, and customer support are leading. Do Ahmedabad companies offer work-from-home allowances? Yes, several companies offer WFH stipends or provide equipment. Is hybrid work also common in Ahmedabad? Yes, many firms operate on a hybrid model where employees can work remotely part-time. Are there coworking spaces in Ahmedabad for remote professionals? Yes, places like DevX, Regus, and Connekt provide coworking options. How can I stay updated on remote job openings in Ahmedabad? Subscribe to CareerCartz job alerts, LinkedIn, and set Google Alerts for “Remote Jobs Ahmedabad.” Related Posts Top Companies Offering Remote Work Opportunities in Delhi Top 25 Companies Hiring Work From Home Jobs in India in 2025 Top Companies in Noida Offering Work from Home Jobs in 2025 Work from Home Jobs in Noida Without Investment: Genuine & Trusted Options Top 25 Companies Hiring Remote Jobs in the United States in 2025 Top Companies Offering Remote Jobs in Pune Top Companies in Chennai Offering Remote Jobs in 2025 Top Mumbai Based Companies Offering Remote Jobs Show more Show less

Job Description We are seeking a highly motivated and experienced System & Office Administrator to join our Trivandrum office. This role combines responsibilities of IT systems management and day-to-day office administration. The ideal candidate will be well-versed in maintaining IT infrastructure and ensuring smooth office operations, while also being proactive, organized, and detail-oriented. What You Will Do Install, configure and maintain servers, networks, hardware, software and related infrastructure. Set up and manage user accounts, permissions, workstations and access rights in coordination with HR processes. Monitor system performance, perform regular data backups and execute disaster recovery plans as needed. Ensure IT security through regular updates, patch management, firewalls, antivirus systems and access control policies. Troubleshoot and resolve technical issues related to systems, networks and office equipment including printers, scanners and VoIP systems. Oversee daily office operations, including facility management and coordination with service providers to ensure a safe, clean and efficient work environment. Manage procurement and inventory of office supplies, liaise with vendors and ensure timely replenishment. Handle internal and external communications (email, post, and phone) and maintain well-organized filing systems and documentation. Support employee onboarding and offboarding activities, including workstation setup and IT access. Assist the management team with scheduling, reporting, travel logistics and day-to-day administrative support. Collaborate with the IT & Admin department based in the Cochin office and be available to travel to Cochin as needed for coordination, support or infrastructure requirements. What Makes You a Great Fit Minimum 3 years of experience in a combined role of system/network administration and office management. Strong knowledge of LAN/WAN networks, patch management and troubleshooting. Proficient with Ubuntu/Linux, Windows and other relevant operating systems. Solid understanding of system security, data recovery and backup solutions. Experience with managing office infrastructure, supplies, facilities and vendor coordination. Strong organizational skills with the ability to multitask, prioritize and work calmly under pressure. Excellent communication skills and the ability to work independently and cross-functionally. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less

Technical Support Engineering -Teams Bangalore, Karnataka, India Date posted Jun 10, 2025 Job number 1829287 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful engineer skill set: o Problem isolation and solving techniques. o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. o Act as a subject matter expert regarding product / configuration. o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The ideal candidate works well in a team: o Strong collaborator across the business, including our Development Teams. o Ability to receive feedback and recognize areas of improvement. o Keeps stakeholders informed to ensure customer success. We are looking for someone who is dependable: o Demonstrates ability to consistently make and keep commitments to customers and team members. o Effective time management by utilizing available time to progress current cases forward. o Proactively looking for opportunities to contribute to the success of the team. o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Qualifications Required Qualifications: 4+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Experience working with Skype for Business, Microsoft Teams, Windows Server, Active Directory, Exchange Server Preferred experience in one or more of these areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Skype for Business Online, Microsoft Teams, Hybrid environments set up with Lync Server 2013, Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Description Apply now IT Network Solutions Principal Engineer Job Location (Short): Hyderabad, India Workplace Type: Hybrid Business Unit: Corporate Req Id: 1496 Responsibilities Hands on experience in Juniper and Fortinet devices. Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Should support or maintain the customer's or the client's network and other in-house servers and should be able to configure it when needed. Monitor the performance of the network i.e, check its availability and utilization of the network and also it's latency Deliver more efficiency in their work by regularly testing for weaknesses and improve on that. Handle the VOIP system and upgrade whenever necessary. Planning, engineering, and monitoring the security arrangements for the protection of the network systems. Identifying, monitoring, and defining the requirements of the overall security of the system. Creating different ways to solve the existing threats and security issues. Configuring and implementing intrusion detection systems and firewalls Testing and checking the system for weaknesses in software and hardware. Maintaining firewalls, virtual private networks, web protocols, and email security. Creating virus and threat detection systems. Configuring and installing security infrastructure devices. Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations. Determining latest technologies and processes that improve the overall security of the system. Using industry-standard analysis criteria to test the security level of the firm. Developing tracking documents to note system vulnerabilities. Reporting the security analysis and monitoring findings. Supervising the configuration and installation of new software and hardware. Implementing regulatory systems in accordance with IT security. Informing the company about the security incidents as soon as possible. Modifying the technical, legal, and regulatory aspects of the system security. Defining and maintaining security policies. Occasionally replacing the security system protocol and architecture Education / Qualifications A skillful, dynamic and multitalented person having required certifications in Networking and hardware engineering. End to end IT Networking administration (WAN & LAN) Antivirus Management Maintaining and administering computer networks and related computing environments Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks Designing, configuring and testing networking software, computer hardware, and operating system software. About Hexagon Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. Hexagon’s R&D Centre in India Hexagon’s R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions. Hexagon’s R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagon’s products. R&D India – MAKES THINGS INTELLIGENT MAKE – The ingenuity of creating new solutions, processes, opportunities, by using Hexagon`s Reality Technology. THINGS – Hexagon`s sensors, software, and autonomous tech, stitched together by high-value engineering, and applied to various aspects of human endeavour. INTELLIGENT – To sense, understand, decide or act, either completely or partially, either through human control or autonomously. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here. Apply now Show more Show less

Skills: ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management, JOB TITLE: Technical Support Engineer JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: ITIL EXPERIENCE: 3-5 years of experience in Monitoring REPORTING TO: SDM - NOC Responsibilities (includes All Tasks) Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Understanding and report preparation based on the customer requirement. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitoring Windows server backup and inform in case of any failures. OS and Patch Management knowledge & understanding Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts Technical Skills /Competencies MANDATORY Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) Knowledge of monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server OS and Network Devices Excellent written, verbal and interpersonal skills Soft Skills MANDATORY Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers Show more Show less

Sr. Manager Technology: Sr. Manager Technology is responsible for monitoring the efficiency and performance of the company's technology and oversee the overall Information Technology Operations. He makes sure that the processes defined are adhering and working as per the policies designed to meet the requirement of security and compliance standards of the Organization. KRAs (Technical) Managing and maintaining the overall IT infrastructure of the Organization. End user support as per the SLAs defined. Monitoring and measuring the performance of team members through metrices for the weekly reports. Handling escalations from the business stakeholders/Departments. Oversee the technological changes for the Organization. VAPT (Vulnerability and Penetration testing) / Security rating of the company. Automated Firewalls backup, Server backups, configuration backups. O365 security implementation, SPAM/Security policies to resist the SPAM. O365/SharePoint administration, MS Teams administration. Thorough understanding of end point security like Dell Carbon black and security policies. Technical understanding of Windows/Linux Server administration, Security hardening. MAC OS, iOS platform knowledge. A very good understanding of VOIP infrastructure and Telecom providers for the VOIP services. Hands on to an ITIL/ITSM compliant tool like Fresh Service to manage and maintain the inventory. Knowledge of best security practices and tools to backtrack any security issues like Spamming/Phishing/email headers etc. VPN, IPsec tunnels, security policies implemented at Org level (may include URL filtration as well) Technical exposure to routers/switches/Access points and wireless technologies. Security patching, version control, Change management. Vendor management to choose the right product/services. KRAs (Compliances) Prior experience to work and collaborate as an auditee for ISO 9001 -27001, GDPR, SOC2 Type 2, CPRA, and RFPs filling. Well versed with the security policies as per the ISMS standards. Main auditee for the internal/external audits for the Organization. Ambitious to map the controls with the defined security policies. Good writing skills to draft the policies and procedures. Maintain compliance documents archives and document libraries for different stakeholders/Departments in MS Teams, SharePoint/NAS. Maintain and review the access approvals/approval mechanism aligned with the polices. Maintain the physical security of IT Assets as per compliance and security standards. KRAs (Team Management) A mentor to motivate the team by not only managing the team but showing them the path to achieve the Objectives defined by the Management. Working in a direction with a mutual goal set by the Management. Team player to guide the team for the betterment of the Department/Organization. Positive mindset to handle the conflicts and to guide the team members. A good speaker demonstrating the leadership qualities to motivate the team. Desirable (Communication skills) Must have a fluent speaker to interact with the US folks and top management. Should have an advanced level writing and office grammar skills. Strong PowerPoint presentation skills to present the decks/business cases in the management meetings. Ready to represent the Department in the events/public meetings. Additional skillsets: Microsoft Partnership portal management, Channel partnership management, Software licenses, Azure administration for D365, SendGrid for bulk email sending, mail chimp, MS Visio knowledge for layout diagrams.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Unified Communication. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Job Summary: We are seeking a skilled and experienced Network and Security Consultant to join our team. The ideal candidate will have a strong background in network security, risk assessment, and the implementation of security protocols. This role involves evaluating security needs, designing robust security systems and ensuring the protection of sensitive data. ? Key Responsibilities: Evaluate the enterprise network and security standards and create solutions that meet the required benchmarks for new infrastructure set ups. Design and implement robust network and security policies and procedures to protect the enterprise infrastructure. Install, configure, and upgrade security software (CC, DS, RF, AS device, on prem and cloud FWs and related networking solutions. Train and mentor team members to upskill them and perform KE sessions for overall team betterment. Respond to security breaches and provide incident response solutions. Stay up to date on the latest intelligence, including hackers’ methodologies, to anticipate security breaches. Ensure compliance with changing laws and applicable regulations. ? Required Skills: Technical level experience in Ethernet/Voice/Security/Cloud/VOIP, WIFI, etc. Strong understanding of End-to-End network device set up to support existing infrastructure. Experience with customer relationship management and interaction with internal and external customers. Proficiency in data analysis tools, data gathering, and reporting, Data Migrations and Storage solutions. Mandatory knowledge of CISCO, HP infrastructure along with networking requirements for Azure, GCP and AWS CSP’s. Preferred Knowledge of CP and PA FW’s (on Prem and Cloud) along with VPC and Public Cloud set ups Excellent presentation skills to interact at multiple organizational levels. Remarkable interpersonal skillsempathy, respectfulness, persuasiveness, and diplomacy. ? Internal - General Use Ability to multitask and deliver to timescales. Preferred bachelor’s degree or equivalent with at least 5 years of related experience. Fluent in English, including excellent written English ? Preferred Qualifications: Familiarity with a wide range of security frameworks and a deep understanding of threat. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description About Teldrip: Teldrip is an advanced call tracking and Pay-Per-Call management platform designed to enhance lead management, call routing, and campaign performance. It enables Brokers, Advertisers, and Publishers to track, analyse, and optimize call-based marketing campaigns. We are looking for a dynamic Business Development Manager (BDM) with experience in SaaS sales, call tracking solutions, or the Pay-Per-Call industry to drive growth, acquire new clients, and expand our market reach. Location - Gurgaon, Haryana Key Responsibilities: Identify and target potential clients (Brokers, Advertisers, Publishers) in the Pay-Per-Call industry. Develop outbound sales strategies using LinkedIn, cold calling, and networking. Conduct product demos and explain Teldrips call tracking and routing features. Build and maintain long-term relationships with clients and partners. Understand customer pain points and position Teldrips solutions effectively. Handle negotiations, contract closures, and ensure client satisfaction. Stay updated on trends in call tracking, Pay-Per-Call marketing, and performance marketing. Analyze competitor products and identify unique selling points of Teldrip. Provide feedback to the product team for feature enhancements. Drive revenue growth through subscription sales, upselling, and partnerships. Meet and exceed monthly and quarterly sales targets. Collaborate with the marketing team to refine sales messaging and strategies. Required Skills & Experience: Industry Expertise 5+ years in B2B SaaS sales / Pay-Per-Call / Call tracking industry. Experience selling call tracking, lead generation, or MarTech platforms is a plus. Strong understanding of performance marketing, VoIP, and call attribution models. Sales & Business Development Proven track record of hunting & closing deals in a SaaS environment. Experience in solution-based selling, lead nurturing, and account management. Ability to develop customized proposals and pricing strategies. Soft Skills Excellent communication, negotiation, and presentation skills. Self-motivated, results-driven, and comfortable working in a fast-paced SaaS startup. Strong collaboration skills to work with cross-functional teams.

Experience in designing; implementation; optimization; and maintenance of our voice communication systems. The ideal candidate will have extensive experience in VoIP; PBX systems; SIP trunking; and unified communications platforms; along with a deep understanding of both on-premise and cloud-based voice solutions. Experience in voice communications; with a focus on VoIP; PBX; SIP; and Unified Communications technologies. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Expertise in troubleshooting voice call routing issues; call quality problems; SIP trunking; and integration with other systems. Strong experience with voice network architecture; including call flows; numbering plans; and voice routing. Solid understanding of network fundamentals (TCP/IP; DNS; DHCP; VLANs) and how they relate to voice and multimedia communications Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Primary skills Experience in designing; implementation; optimization; and maintenance of our voice communication systems. Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Secondary skills Proven ability to manage and support mission-critical voice systems and services with a focus on reliability and performance. Collaborate with cross-functional teams to design and implement solutions that integrate voice systems with other business-critical applications and services.

Experience with GPON OMCI Software development Familiar with OLT TC layer and management layer software development. Familiar with developing adaptation layer between PON SOC SDK and OLT management layer. Excellent knowledge on Embedded operating systems. Proficient in Linux driver development & Linux TCP/IP protocol stack. Hands-on experience in OpenWRT development and support. Good knowledge on GPON OMCI Standard Hands on Experience on C Programming language.

Roles and Responsibilities: Strong C programming and debugging skills in a Linux environment. Experience in embedded software development. Experience in Multi-threaded software development for Multi core Architectures. Experience in VOIP application development, preferably on client/server platforms. Understanding of system performance and scaling Excellent problem solving/debugging skillsDesign, develop, troubleshoot and debug. Leading contributor individually and as a team member, providing direction and mentoring to others

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Sr. Project Manager/Program Manager Position Summary: A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management Plan the project based on a defined need – results in detailed scope/budget/schedule baseline Monitor and control the work to ensure that the project remains on track and in control Plan for and manage change Reports on variances to the approved project baseline Close the project to formalize acceptance of the project result and release project resources Interface and communicate with project team, management and stakeholders Manage project work and resources to enable successful and timely completion of the project Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Support development of business cases with the customer team including leading on the solutions estimate Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables Analytical/Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health. Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution Develop and manage plans to address project strengths, weaknesses, opportunities and threats Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously Demonstrate business analytics to manage and meet sponsor and customer needs Knowledge and Skills Requirements: Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration IT Infrastructure Management Knowledge – Networking (Cisco), Sever Management, Computing, Voice & VoIP, etc Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement. Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Leader in the use of IT methodologies, processes and standards for project management Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors Other Requirements: Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need. Job Requirements: Education: A degree in Computer Science or a related discipline; or equivalent work experience Experience: 15 – 20 years of working experience in the IT industry. 12 years of experience in project management Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, and in multinational company/global firm is preferred Certification Requirements: PMP and/or Prince 2 Practitioner Certification would be advantageous Agile certification would be advantageous Familiarity with ITIL v2 or 3 would be advantageous EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

About the Company At Ideas2Goal Technologies Pvt Ltd , we are more than just a technology company we are innovators, problem solvers, and partners in your digital journey. Founded in 2011, I2G has evolved into a dynamic force in the tech industry, bridging the gap between cutting-edge technology and businesses seeking digital transformation. We deliver innovative solutions and services that empower businesses across the globe. Job Responsibilities As a System Administrator , you will play a key role in maintaining and supporting our IT infrastructure and client environments. Your responsibilities will include: Managing and maintaining Linux servers and ensuring their performance, reliability, and security. Providing support for VoIP systems and resolving related technical issues. Offering web hosting support and handling website-related technical queries. Managing customer interactions via chat, email, ticketing systems, and CRM platforms. Administering and supporting email servers , including configuration and troubleshooting. Maintaining office networks and IT devices , ensuring smooth day-to-day operations. Participating in a 24/7 rotational shift schedule. Ensuring timely responses and resolution of IT issues to maintain system uptime. Requirements Proven experience as a Linux System Administrator . Strong knowledge of VoIP technologies and support tools . Hands-on experience with web hosting platforms (cPanel, CyberPanel, etc.) . Ability to manage CRM/ticketing systems and email communication . Familiarity with email servers such as Postfix, Exim, or SmarterMail. Good understanding of networking concepts and hardware (routers, switches, firewalls). Ability to work in shifts, including nights and weekends . Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Paid sick time Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Application Question(s): Are you comfortable working in a 24/7 rotational shift, including nights, weekends, and holidays? Experience: System administration: 1 year (Preferred) Work Location: In person Speak with the employer +91 7666522869

Tech Support Department: Avhan platforms create new paradigms in technology delivery and platform integration in the Digital “Connected” business world. Tech Support department plays a critical role in effective cloud services delivery and Customer Account Management. Key functions of this department are : · Manages all Jodo product Support issues with internal Product and QA teams · Manages Jodo Cloud Deployment activities with Cloud vendors (for Jodo Public cloud) as well as with Cloud vendors or clients (for Private Cloud) and with internal Product and QA teams All activities are primarily performed remotely, with very rare client-site level support. For operations in US and other geographies, deployment and P1 and P2 issues are managed from India. There is a plan to outsource other support issues to local support partners, to facilitate effective management of local languages, culture and time zones. In Future, we will also start outsourcing the Infra setup and P1 / P2 management to outsourced partners after all support processes are documented and training content has been standardised. Avhan Support Function is required to develop, publish and administer (train) best practices in implementation, change management / upgradation as well as trouble shoot for partners as well as for customers. Specifics - 1. Remote support is delivered via – “Avhan Support Exchange”( internal Avhan platform), and in case of client managed Private cloud deliveries - other remote access technologies are used. 2. Jodo Public & Private Cloud Services are delivered either as colocation engagement with Cloud Data Center providers or with Cloud providers like AWS, Google etc.. 3. For internal activities and team management, Avhan uses Redmine Project Management tool is used. (similar to JIRA) Responsibilities: Maintain Platform and infra uptime (including Cloud and network) and SLA for Jodo Cloud installations in India and other geographies Provide Tech Support to clients within SLA Manage Product upgradations including patch updates, CR delivery Communications and coordination with Client as well as vendor teams Specific responsibilities - 1. Manage Customer Support activities - Monitor and maintain SLA for Product support to customers for Help Desk Tickets as per internal and client SLA agreements 2. Monitor Cloud infra (& proactively track) – - error & exceptions logs - backup schedules of database, recordings, other data - system and team check points - daily infrastructure usage – identify underutilization of infra elements and consolidate it to reduce infra billing - infra utilization patterns and fine tune auto scaling parameters to minimize cost and improve product performance - routine & repetitive tasks - attempt automation, monitoring of identified points - Monitor product instances, servers for performance and bottlenecks 3. Jodo Platform Management – - Schedule and perform patch updates of Jodo Product, Database, operating system, and third-party components as per pre-defined checklist - Plan and execute / manage implementation of Jodo products within defined timelines - automate process of patch updates - Prepare hourly / daily checklist, automate and monitor execution of checklist 4. Effective communication and co-ordination – - Pro-active up-dating of clients to ensure smooth operations and high customer satisfaction. - Pro-active communication and effective discussion with internal colleagues given Team & Company objectives - Pro-actively co-ordinate with the development, QA teams and have an effective release process. (Cloud / SaaS / Services) 5. Product Training – - Train customer technical teams for management of Avhan Systems at time of implementation and up-gradation. - Ensure effective client user training post implementation - Update and Deliver technical training for existing and new customers - Develop product FAQ for setup, operation and troubleshooting - Develop Product training videos for self learning, troubleshooting - Analyse follow-up \ repetitive queries or issues, etc. and attempt to reduce them working with various internal and external parties. 6. Team Management – - Manage support & implementation team - Roster to ensure availability of support team all the time -Training of team - Hiring & Employee retention Additional Job details: · Avhan supports clients business operations across different global locations and you will be required to be available to your team members at different hours in a day. You will have to schedule your work and availability as per the work tasks. · In case of an emergency, you are expected to extend working hour Educational Qualifications and General work Experience 1. Educational – · B.E. / B.TECH / M. TECH. / M.E. / MCA / M.Sc. from Computer science / Electronics stream · Project Management certifications preferred 2. Skills – - Excellent Communication skills - written and spoken – English - High process orientation with proven skills in process creation, documentation and process delivery management - Leadership and team management skills - Excellent Customer Management Skills - Project Management - Time Management 4. Experience – - Essential – - At least 3-5 years of experience as individual contributor in technology implementation and management for Cloud Software Products in Enterprise, Contact Centers / SaaS / PaaS / IaaS organization. - At least 1 to 2 years of managerial / supervisory experience - Best practices for software incident support, SLA matrix setup. Essential Technical Skills & Experience: Experience in – - Managing Linux based Virtual Machines, Tomcat Web server deployment and best practices. - MySQL / MariaDB – Execute queries, performance monitoring, Backup / Restore Technical awareness of – - Firewalls, Proxies / Reverse Proxies, Load Balancer - Following protocols: SIP, HTTP / HTTPS, SMTP, POP3, IMAP, Strong understanding of networking technologies including TCP/IP, IPV6, DHCP, VLAN, QoS, VoIP, various WAN technologies (Leased Line, MPLS, VPN etc.) - Knowledge of Information Security and Network technologies for Cloud based solution delivery and management - Awareness of Asterisk / FreeSWITCH, Kamailio SIP Proxy Desirable Skills: - Self-motivated, hard-working individuals with proven exceptional technical and achievements are sought. - Relevant exposure to either of following client industry verticals: BFSI, Travel, Insurance, BPO - Experience in Implementation, management & maintenance of VoIP solutions. - Using SIP / VoIP monitoring tools and exposure to Cloud unified communications and cloud Contact Center platforms - Knowledge of the software life-cycle process, release and change management processes and best practices. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹800,000.00 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Rotational shift Weekend availability Supplemental Pay: Yearly bonus Ability to commute/relocate: Dadar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How do you handle challenges or conflicts in the workplace? How many years of Managing cloud infrastructure (AWS, GCP, private clouds) experience do you have? What is your current ctc? What is your current notice period? What is your salary expectations? How many years of in SLA-driven support and incident management experience do you have? Do you have experience in Application Support? If yes How many years of experience do you have? Do you have Strong knowledge of MySQL/MariaDB with Galera Cluster (queries, backups, and performance monitoring), Do you Understand of network technologies (TCP/IP, HTTPS, DNS, VoIP, VPNs, Load Balancer, firewalls), Experience: Application support: 3 years (Required) Managing team: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 10/06/2025

Infrastructure Engineering As an Infrastructure Engineer with Convera , c looking for motivated and experienced Voice Engineers and professional who are eager to expand their expertise into the dynamic world of Amazon Connect—a cutting-edge, cloud-based contact center solution that offers complete customization with scalable cloud technology. If you're looking to advance your career in software development, AWS, or AI, this is the perfect opportunity to upskill and work on innovative solutions. You will be responsible for: As a Voice Engineer, you will: Implement and optimize Amazon Connect cloud-based contact center solutions, including call and queue flows, agent experience, call recording, metrics analysis, Contact Lens, and CTR data insights. Act as a consultative technology expert, guiding the planning, design, implementation, and maintenance of Amazon Connect architecture. Develop seamless interconnectivity between Amazon Connect services and related applications. Build and integrate applications using AWS services, such as CloudWatch, Kinesis, S3, Lex, and Polly. Design robust software solutions, algorithms, and cloud architectures tailored to product requirements. Participate in all phases of the software development lifecycle, from requirement analysis and technical design to prototyping, coding, testing, deployment, and support. Collaborate with Scrum Masters, QA teams, and developers to ensure agile delivery of projects. Troubleshoot and resolve performance issues and software bugs efficiently. Minimum Qualifications: Expertise in AWS Connect, Amazon Lex, Lambda Integration, S3, DynamoDB, CloudWatch, CloudFormation, IAM, CloudFront, JavaScript, Node.js, and Python (Amazon Connect / Amazon Lex experience is mandatory). Strong background in technical architecture, design, and implementation of Amazon Connect. Hands-on experience with telephony systems, VoIP technologies, and UCaaS solutions like Zoom Phone. Familiarity with contact center technologies, IVR solutions, and automation strategies. Proficiency in modern DevOps tools and techniques, including GitHub, CI/CD pipelines. Knowledge of object-oriented programming languages (Java, C#, C++, Python, Ruby). Experience working with SQL databases and fundamental database concepts. Understanding of AI/ML cloud services such as Amazon SageMaker, Bedrock, and Amazon Queue. Bachelor’s degree in Computer Science or a related field. Strong analytical, problem-solving, and communication skills. Ability to collaborate effectively with globally distributed teams. Preferred Qualifications: Experience working in an Agile DevOps environment. Knowledge of automated provisioning & maintenance in cloud environments. Innovative, self-motivated, and results-driven approach. Ability to thrive under pressure and meet tight deadlines. Location Remote, India(WFH) About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a aculture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salary Opportunity to earn an annual bonus. Great career growth and development opportunities in a global organization A flexible approach to work There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. #LI-KP1

Job Title: Technical Support Engineer Location: Mumbai Experience : 0yrs to 5yrs Big Picture (The Opportunity) : Are you looking for an opportunity to advance your Career in Linux? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self-motivated with a passion to learn and improving your skills and knowledge, we have a perfect job for you ! What do we want from you ? (Our Expectations) : Zero to 2 years experience in Linux Operating System. Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites. An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation. What are you required to do ? (Your Responsibilities) : Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service. Engineering of systems administration-related solutions for our various SAAS products and projects as well as operational needs. Proactively monitoring system performance and capacity planning. Providing technical support to customers for Applications, Operating systems, and networking. Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving. Fault finding, analysis and logging information for reporting of performance exceptions. Maintain best practices on managing systems and services across all environments. Skills & Qualification Required (Add Value) : Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field. He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols. You should possess excellent communication skills . Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage. Should be able to adjust with flexible shift Should be ready to travel to sites Job Type: Full-time Pay: Up to ₹600,000.00 per year Benefits: Provident Fund Shift: Day shift Work Days: Monday to Friday Application Question(s): Notice Period Education: Bachelor's (Required) Experience: VOIP Support Engineer : 1 year (Required) VOIP, Linux, Telephony, Red Hat: 1 year (Required) Work Location: In person

AMC Manage, Documentation, Vendor Relation, Mail Communication. IDS & WINHMS Support / All type of Network and Computer Equipment Setup and Troubleshoot / All type of printer troubleshoot / Computer hardware Assemble and Troubleshoot / Computer BSOD Repair / ILL Management / VOIP and EPABX Manage and new connection installation / SV9100 PC Pro EPABX Software manage / WIFI Login and User Manage / Outlook Configuration / MICROSENSE WiFi Manage Portal Manage / HT28W Door Lock App user Manage / Hospitality Cloud Software "Wincloud" Manage and User Control / PRINTER, SCANNER CONFIGURATION / Network support / CCTV Installation and support / KOT & BOT & SLIP Printer support / Server data store and maintenance / All Type of Fault Rectifying Electronics Network and hardware Tools Handle / Remote Desktop Services / Telephone Line Fault Rectify / DHCP / Router to Switch Configuration / OS Installation / crimping RJ45 cable. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Food provided Paid sick time Paid time off Shift: Day shift Evening shift Night shift Education: Higher Secondary(12th Pass) (Preferred) Work Location: In person Application Deadline: 13/06/2025 Expected Start Date: 14/06/2025

We are seeking a highly skilled and experienced Senior Engineering Manager, Development to join our team. The Senior Engineering Manager, Development will take charge of leading the development of cloud based RingCentral’s Phone capabilities. The ideal candidate will have a strong background in server side software development and a proven track record of successful project leadership. This role demands a collaborative leader with a strong sense of ownership, accountability, and priority management skills, capable of building and nurturing a high-performing team. Primary Responsibilities: Lead the design, development, and automation of Server Side (Telco) components of RingCentral’s Phone solution to meet business requirements and satisfy top-grade stability and quality standards. Manage a team of developers, and automation engineers, providing technical guidance and mentorship. Implement best practices for software development, data management, and system integration. This is a hands-on role with individual contributions apart from leading the team, actively participating in daily coding and code reviews. Provide technical expertise and support for Teleco-related projects and initiatives. Partner with Product Team and business stakeholders in solution design and troubleshooting of problem escalations. Manage the execution of implementation plans from inception to successful completion, ensuring transparent status reporting. Collaborate closely with cross-functional Project and Program Managers throughout all phases of the initiatives. Maintain high standards of quality in product documentation. Ensure that product documentation remains clear, comprehensive, and up-to-date. Actively participate in applicable compliance, governance and risk management frameworks. Collaborate with peers in design and architectural validations. Adhere to established security, privacy, and data management protocols in accordance with company standards. Take a proactive approach to risk identification and adeptly mitigate potential challenges. Minimum Qualifications, Education and Experience: BS/MS degree or equivalent experience in the field. 15+ years of experience with implementing, supporting and enhancing software products. Min 3+ years in the engineering management position Strong Hands-on experience in developing cloud based backend services using modern C++ (11, 14, 17 or later), linux, open source libraries etc. Hands-on experience on deploying code on public cloud services (AWS, Azure, GCP) using container technologies (docker, k8s). Good understanding of Networking and TCP/UDP protocols troubleshooting Comprehensive knowledge and understanding of SDLC best practices and techniques. Understanding of Agile development methodologies (Scrum, Kanban) Excellent communication, presentation, people management, project management (daily scrum, plan etc) and negotiation skills. Will be a plus Experience in developing high-load, fault-tolerant services; Good to have telecom domain experience. Knowledge of VoIP telephony systems and protocols (e.g., SIP, RTP/RTCP, etc). Experience with modern VoIP phones (Avaya, Polycom, Yealink, Cisco, Avaya, Unify, Alcatel). Familiarity with Python scripting. Show more Show less