1657 Voip Jobs - Page 46

Job Description The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role Basic Qualifications Bachelor’s degree from a four-year accredited institution At least five years of IT experience deploying, developing, or administering cloud-based Voice environments Ability to work a rotating on-call schedule Additional education and experience may be considered as a substitution for the minimum requirements Position Requirements Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms – Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and related troubleshooting tools Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards Experience provisioning and troubleshooting carrier communication services including VoIP, PRI, SIP Demonstrable ability to visualize and create detailed diagrams of complex communication systems, including detailed call flow diagrams and system integration diagrams Experience in troubleshooting and resolving incidents in a complex world-wide enterprise network environment Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available Requires the ability to work on multiple work tasks of varying scope and scale Working experience with project management or LEAN / Agile methodologies Ability to work with external vendors and suppliers to implement and support voice systems Ability to work individually as well as part of an overall, sometimes virtual team Effective communicator both written and verbal. Able to tailor message based on targeted audience. Experience creating technical standard operating procedures (SOPs) and processes Preferred Qualifications Bachelor’s Degree or Master’s Degree in areas such as Computer Science, Information Technology, Engineering, or Mathematics Experience with or certification in ITIL / ITSM Industry certifications from Zoom, Microsoft, or other VOIP Technologies Experience with automation and scripting Experience in a technology-focused and/or eCommerce environment Experience working in a PCI regulated environment Show more Show less

The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role Basic Qualifications: Bachelor’s degree from a four-year accredited institution At least five years of IT experience deploying, developing, or administering cloud-based Voice environments Ability to work a rotating on-call schedule Additional education and experience may be considered as a substitution for the minimum requirements Position Requirements: Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms – Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and related troubleshooting tools Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards Experience provisioning and troubleshooting carrier communication services including VoIP, PRI, SIP Demonstrable ability to visualize and create detailed diagrams of complex communication systems, including detailed call flow diagrams and system integration diagrams Experience in troubleshooting and resolving incidents in a complex world-wide enterprise network environment Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available Requires the ability to work on multiple work tasks of varying scope and scale Working experience with project management or LEAN / Agile methodologies Ability to work with external vendors and suppliers to implement and support voice systems Ability to work individually as well as part of an overall, sometimes virtual team Effective communicator both written and verbal. Able to tailor message based on targeted audience. Experience creating technical standard operating procedures (SOPs) and processes Preferred Qualifications: Bachelor’s Degree or Master’s Degree in areas such as Computer Science, Information Technology, Engineering, or Mathematics Experience with or certification in ITIL / ITSM Industry certifications from Zoom, Microsoft, or other VOIP Technologies Experience with automation and scripting Experience in a technology-focused and/or eCommerce environment Experience working in a PCI regulated environment

Company: Qualcomm India Private Limited Job Area: Engineering Group, Engineering Group > Software Test Engineering General Summary: We are looking for a highly skilled professional with a strong foundation in test and validation engineering, along with hands-on experience in software development. The ideal candidate will be adept at designing, developing, and deploying test plans, debugging test frameworks, and building scalable test automation solutions. A solid understanding of voice quality validation and acoustic testing is essential. The candidate should have experience with: Voice call validation across GSM, WCDMA, TDSCDMA, VoLTE, and VoNR Voice quality metrics such as PESQ and POLQA Power and performance features like DTX, CDRX, DSDs, and DSDA IMS and SIP protocol testing VoIP call validation Concurrency and stress testing Bluetooth device testing and XPAN validations Acoustic voice quality tests, including 3PASS and 2QUEST validations Voice UI technologies (e.g., wake word detection, speech recognition, command interpretation) Voice AI technologies (e.g., natural language understanding, voice assistant integration, contextual voice interaction) Proficiency in Python programming is required. Familiarity with the Android framework and machine learning is a plus. Experience with Java and C/C++ is also beneficial. Responsibilities: Collaborate with software and systems engineers across global teams to ensure product quality. Analyze product requirements and customer use cases to define effective test development and automation strategies. Conduct manual validation of test scenarios when necessary. Develop and execute test strategies for the verification and commercial launch of voice communication and acoustic technologies. Design, implement, and maintain test plans, frameworks, and automation tools. Work closely with multimedia and voice technology teams to align on test methodologies and share best practices. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Test Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Test Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Test Engineering or related work experience. 2+ years of work or academic experience with Software Test or System Test, developing and automating test plans and/or tools (e.g., Source Code Control Systems, Continuous Integration Tools, and Bug Tracking Tools). Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

We are hiring a NOC Engineer with strong hands-on experience in Asterisk, VoIP, SIP, Linux, and Networking. The ideal candidate will be a proactive problem-solver with expertise in scripting (Bash/Python), telephony protocols, and open-source tools. Key Skills Required: Asterisk, SIP, VoIP Linux (Ubuntu/CentOS/Debian) TCP/IP, NAT, PAT, Firewalls Bash, Perl, PHP, Python MySQL, MongoDB Kamailio/OpenSIPS (Preferred) Telephony troubleshooting & monitoring Interested candidates can send their CV to Swastipriya.Singh@voiptechsolutions.com Or call to 78942 80219 Job Type: Full-time Pay: ₹50,000.00 - ₹100,000.00 per month Benefits: Food provided Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Preferred) Experience: 10years: 5 years (Preferred) Location: Patia, Bhubaneswar, Orissa (Preferred) Work Location: In person Application Deadline: 25/06/2025

Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over seven years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration. Location: Solan, Himachal Pradesh (On-Site Only)(Urgent Hiring) Education Background Required Diploma or Bachelor’s degree in Electronics Engineering (EE, ECE) or other networking courses. Key Responsibilities Assist in the deployment, maintenance, and upgrades of telecom network components, including VoIP, PBX, and SIP-based systems. Perform regular diagnostics, PBX testing, and preventive maintenance to ensure uninterrupted network operations. Collaborate with other members of the development team, including software engineers, designers, and product maintainer. Documentation of network configurations, IP addressing schemes, and troubleshooting. Communicate effectively with clients, vendors, and team members in both Hindi and English, ensuring clear technical support and coordination. Skills & Qualifications Basic knowledge of Electronics. Positive attitude in any situation Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VLANs, and VPNs. Understating of protocols such as WinSCP, SFTP, SSH, Telnet, FTP, and TFTP for remote access Proficient in computer applications and network analysis tools like Wireshark, Hyper Terminal, and Putty. Strong teamwork abilities. Problem-solving attitude. Good communication skills. Note: Candidates should be prepared for an on-site interview upon selection. Job Type: Full-time Pay: Up to ₹40,000.00 per month Shift: Day shift Work Days: Weekend availability Ability to commute/relocate: Solan, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Required) Experience: Network support: 1 year (Required) Software troubleshooting: 1 year (Required) Location: Solan, Himachal Pradesh (Required) Work Location: In person

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence. Job Description/Preferred Qualifications The Senior Unified Communications (UC) Engineer is responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization. This role emphasizes expertise in Zoom Telephone services, Microsoft Teams telephony, and AV Zoom Rooms, along with advanced SBC (Session Border Controller) and contact center management. Key Responsibilities: Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance. Administer and manage OVOC server licenses for global operations. Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model. Ensure seamless integration with global telephony services and compliance with regional regulations. Oversee SIP trunking, call routing, and emergency calling configurations. Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience. Collaborate with vendors to implement solutions that meet organizational AV requirements. Provide ongoing support for AV systems, including firmware updates and troubleshooting. Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems. Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure. Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic input to roadmap planning, focusing on scalability and global UC solutions. Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures. Ensure adherence to global security, compliance, and privacy standards. Minimum Qualifications Educational Background: Degree in computer science, Information Technology, Electronics & Communication, or a related field. Equivalent practical experience in Unified Communications can substitute for formal education. Experience: 8-10 years of hands-on experience in Unified Communications, focusing on: Zoom Phone and Microsoft Teams Phone (fully cloud-based telephony systems). Global AudioCodes SBCs deployment, configuration, and maintenance. OVOC server setup and license management. AV Zoom Rooms design, implementation, and optimization. Managing and solve contact center solutions. Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions. Experience in large-scale enterprise UC deployments, especially in global environments. Technical Skills: Proficiency in: Zoom and Microsoft Teams UC platforms, including telephony and AV solutions. AudioCodes SBCs and OVOC servers. SIP trunking, call routing, and global telephony integrations. AV Zoom Rooms design, setup, and management. Integration of UC platforms with O365, Active Directory, and other IT systems. Strong knowledge of network protocols, security, and compliance for UC systems. Certifications (Preferred but highly beneficial): Microsoft Teams Administrator Associate or Enterprise Voice certification. AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP). Zoom Administrator certification (or demonstrable experience managing Zoom Phone and AV Zoom Rooms). ITIL certification for service management. Soft Skills: Strong troubleshooting, analytical, and problem-solving skills. Excellent communication skills to interact with global teams and non-technical stakeholders. Project management skills to lead end-to-end UC implementations. Collaborative mindset to work effectively across departments and vendors. Added Advantages: Familiarity with compliance and regulatory requirements for telephony in India and globally. Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft. Experience managing vendor relationships and contributing to global UC strategies. Understanding of IT infrastructure and Unified Communications roadmap planning. We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. Show more Show less

About Bessium: Bessium Energy and Solutions is a Make-in-India leader in lithium-ion battery module manufacturing, serving BESS, EV, UPS, and telecom industries. We are committed to operational excellence, innovation, and digitization to enable sustainable energy solutions. Role Overview: We are looking for a proactive and experienced IT Manager to lead the planning, implementation, and management of IT systems across our manufacturing and corporate operations. The ideal candidate will align IT infrastructure and software with business goals, ensuring data security, operational efficiency, and scalability as we grow. Key Responsibilities: 1. IT Infrastructure & Operations Manage installation, maintenance, and upgrade of hardware (servers, workstations, networking equipment). Oversee LAN/WAN setup, internet connectivity, CCTV integration, and EPBX/VOIP systems. Ensure robust data backup, cybersecurity, firewall, and antivirus measures. 2. Software Systems & Integration Oversee implementation and management of MES, ERP, barcode-based tracking, and inventory systems. Ensure smooth integration between production software, QC tools, and analytics dashboards. Coordinate with vendors for IT tools and automation software licensing, renewals, and SLAs. 3. IT Support & Security Provide Level 1 & Level 2 support across departments (Production, Quality, Stores, HR, Admin). Implement and audit cybersecurity protocols including access control, endpoint protection, and user training. Monitor data integrity, prevent unauthorized access, and maintain IT compliance logs. 4. Digital Transformation Identify and implement IT solutions to streamline workflows and reduce manual errors. Support automation initiatives across departments using cloud-based platforms and real-time dashboards. Collaborate with leadership to drive digital culture and data-driven decision-making. Qualifications: Education: B.E./B.Tech in Computer Science, IT, or related field. MCA or certifications (e.g., CCNA, Azure, ITIL) are a plus. Experience: 2-4 years in IT management, preferably in a manufacturing or energy-focused environment. Key Skills: Strong command over networking, data security, Windows/Linux servers. Experience with MES/ERP systems (e.g., Tally). Familiarity with barcode systems, surveillance integration, and cloud platforms (AWS/Azure). Excellent troubleshooting, documentation, and project management skills. Preferred: Experience in implementing traceability systems in factories. Familiarity with ISO 27001, data privacy regulations, and industry-specific compliance (e.g., telecom, energy). Why Join Bessium? Lead tech enablement in one of India’s fastest-growing energy storage companies. Be part of a lean and agile leadership team driving India’s energy transition. Opportunity to build systems from the ground up with real ownership and innovation. To Apply: Send your resume and a short write-up on your most impactful IT project to reachus@bessium.com Subject Line: Application – IT Manager Show more Show less

Job Title: Project Manager (Bid Manager/Coordinator) Location: Jaipur Experience: 3–7 Years (Min. 2 years with Govt. or Enterprise Projects) Type: Full-Time Department: Support 🚀 Role Overview:- We’re looking for a high-energy, detail-obsessed Project Manager / Project Coordinator to lead end-to-end solutioning and execution across both government and enterprise client ecosystems . This isn’t just another coordination job. You’ll be owning the lifecycle of RFPs, client requirements, technical solutioning, and stakeholder communication. Whether it’s responding to a Central Government tender, customizing an enterprise-grade UC solution, or managing cross-functional delivery teams. 💡 Key Responsibilities 1.) Bid & Proposal Management Track, analyze, and respond to government tenders , EOIs , and enterprise RFPs . Work with technical, legal, and commercial teams to prepare detailed bid submissions, compliance matrices, and costings. Navigate portals like GeM , eProc , and client-specific bidding platforms. 2.) Requirement Gathering & Solution Design Interact with govt departments, public sector clients, and enterprise customers to understand use-cases, pain points, and expectations. Translate business needs into solution architecture, functional specs , and technical BoQs . Collaborate with internal teams to propose customized, scalable solutions (IT, Telecom, Infra, AI, Cloud, etc.). 3.)Project Coordination & Delivery Tracking Own project lifecycle from award to go-live: planning, execution, risk management, and milestone tracking. Use tools like Jira, Trello or custom CRMs to track task progress and dependencies. Coordinate across technical teams, procurement, QA, vendors, and support teams to ensure delivery. 4.) Stakeholder Communication Maintain proactive, structured communication with key stakeholders: Government authorities, PSU nodal officers Enterprise CTOs, IT Heads, Procurement teams Internal dev teams, leadership, vendors, and support staff Schedule reviews, demos, POCs, and handle escalations smoothly. 5.) Documentation & Reporting Prepare and maintain documentation including: Solution briefs, SoWs, HLD/LLDs, status reports, delivery trackers Change requests, MOMs, compliance artifacts 🚨 Must-Have Skills Experience managing both government tenders and enterprise accounts . Strong grasp of RFP analysis, bid submission workflows, and solution storytelling. Excellent understanding of project lifecycle documentation (SRS, SoW, Risk Logs, etc.). Hands-on with Linux/IT systems, Cloud concepts, VoIP/Telecom basics is a big plus. Skilled in communication (written + verbal) for technical, executive, and bureaucratic audiences. Ability to multitask across multiple clients, deadlines, and technical domains. ✔️ Good-to-Have Skills Experience in IP Telephony , Unified Communications , Emergency Response Systems , or AI-driven platforms . Familiarity with govt procurement models (L1/QCBS) and enterprise compliance requirements (ISO, MeitY, STQC). Know-how of project tools like Zoho Projects, ClickUp, Monday.com is welcome. ⚡ Educational Qualification Bachelor’s degree in IT / Computer Science / Electronics / Business Management . 📝 How to Apply: Send your resume to Yasha.s@sarv.com or share this opportunity with someone who can be a good fit🤝! Show more Show less

Oversee the underwriting of the loans in the designated region Lead a team of Area Credit Managers and/or Credit Managers. Review the underwriting process and define process as per available resources and branch requirements. Credit decision on Secured and Unsecured cases based on organisation policies, processes and merits as per limits. Evolve underwriting norms customized to the local market needs and update the credit bulletins Identify fraudulent practices and mitigate risk through changes in policy and process Formulate and manage the technical evaluation process and policies in the region Formulate and manage the legal evaluation process in the region Appoint and manage external agents for verification process: Fraud investigation, Legal verification and technical evaluation Co-ordinate with the recoveries team and generate business insights to mitigate risk Resource planning and management at hub for smooth running of operations Set exposure limits and maintain total sanctioned amount in the region for customer segments and geographical areas

We are hiring a NOC Engineer with strong hands-on experience in Asterisk, VoIP, SIP, Linux, and Networking. The ideal candidate will be a proactive problem-solver with expertise in scripting (Bash/Python), telephony protocols, and open-source tools. Key Skills Required: Asterisk, SIP, VoIP Linux (Ubuntu/CentOS/Debian) TCP/IP, NAT, PAT, Firewalls Bash, Perl, PHP, Python MySQL, MongoDB Kamailio/OpenSIPS (Preferred) Telephony troubleshooting & monitoring Interested candidates can send their CV to Swastipriya.Singh@voiptechsolutions.com Or call to 78942 80219 Job Type: Full-time Pay: ₹50,000.00 - ₹100,000.00 per month Benefits: Food provided Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Patia, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Preferred) Experience: 10years: 5 years (Preferred) Location: Patia, Bhubaneswar, Orissa (Preferred) Work Location: In person Application Deadline: 25/06/2025

Mission: Inspiring Collaboration: Making every Interaction count Background: STL is a global leader in optical and digital solutions, providing comprehensive digital transformation services, including product engineering, cloud, cybersecurity, data & AI, enterprise SaaS, and Unified Communication Solutions. Collaborating globally, we envision a future where businesses thrive through seamless connections and collaborative excellence. Guided by relentless innovation, STL Neox is a global AI-enabled Helpdesk and Unified Communication product. We offer cutting-edge UCaaS and CCaaS solutions prioritizing CX, including top-tier Hosted PBX, Softswitch tech, AI-driven solutions, Omni-channel engagement, and advanced Contact Centre services. Through Conversational AI, we ensure every interaction counts, empowering businesses to thrive with seamless connections. At STL Neox, we're looking for team players who prioritize customer satisfaction, embrace challenges with a "never say NO" attitude, and thrive on entrepreneurial thinking. If you're proactive, creative, and committed to shared success, join us in shaping a dynamic and inclusive workplace. Job Overview As an Assistant Manager - Sales, you will play a pivotal role in driving revenue growth by expanding our partner channels, managing government sales, and overseeing enterprise sales strategies. Your responsibilities will include building strategic relationships, executing sales plans, and identifying growth opportunities across these key segments. Responsibilities and Duties Partner Channel Development : Build and maintain strong relationships with channel partners to drive sales and expand market presence. Identify and onboard new partners and develop joint sales strategies to maximize mutual growth. Provide training, support, and sales enablement tools to partners to ensure success in selling Neox solutions. Monitor partner performance, ensuring alignment with business objectives and KPIs. Government Sales : Develop and execute strategies to win government contracts and expand Neoxs footprint within the public sector. Navigate the government procurement process, including RFPs, RFQs, and tenders, ensuring compliance and timely submissions. Build relationships with key government stakeholders, influencers, and decision-makers to position Neox as a preferred vendor. Stay up to date on government regulations and funding initiatives, identifying new sales opportunities. Enterprise Sales : Manage the full sales cycle for large enterprise accounts, from lead generation to contract negotiation and closure. Understand the specific needs of enterprise customers and tailor Neox solutions to address their business challenges. Develop and maintain long-term relationships with enterprise clients, ensuring high levels of satisfaction and retention. Collaborate closely with presales teams to deliver compelling proposals and solutions. Other Responsibilities: Collaborate with pre-sales and product development teams to provide customer feedback and improve product offers. Conduct Partner Management for the identification and analysis of potential partner opportunities and distribution channels Perform any other / or additional duties as dictated by the needs of the business. Must be able to travel extensively. Independently working in a team, with a flexible approach, problem solving skills, dynamic, with entrepreneurial spirit and flexibility to travel, Network Management, Voice, Video Management, IPPBX/Active Networking products & presales activities required., Cross team engagement, Unit. Skills & Qualifications Degree in Electrical/Computer/Telecom Engineering/Business/Marketing or equivalent with atleast 2-3 years’ selling experience in SIP, VOIP, Softswitch, IMS core, NGN core, Helpdesk Solutions, Unified Communication and IP Telephony Field is mandatory Location: Bengaluru , Mumbai Experience : 5+ years’ experience with a strong background in partner channel development, government sales, and/or enterprise sales. Proven track record of meeting or exceeding sales targets in a B2B sales environment. Experience in selling IT solutions, software, or tech-based products to both enterprise and government sectors. Basic knowledge of Servers/Infrastructure/VM/Cloud Key Skills : Strong understanding of sales cycles, from lead generation through to closing deals. Ability to manage and grow relationships with partners, government clients, and enterprise customers. Experience with sales forecasting, pipeline management, and CRM tools (e.g., Salesforce). Strong negotiation and presentation skills. In-depth knowledge of government procurement processes and enterprise-level sales strategies. Soft Skills : Excellent communication and interpersonal skills, with the ability to influence and engage senior-level stakeholders. Strong problem-solving skills and the ability to adapt to changing customer needs. Proactive, self-motivated, and able to work independently and as part of a team. Strong organizational and time-management skills.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLP’s PCs, printers, servers, and related equipment. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers.30% Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors.30% Support firm software Support Desktop Management with post-mass deployment issues of standard software Provide IT support for local software within their region. May coordinate support with a Product Champion. Upgrade local server software as necessary.10% Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as such IT focus groupso Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. Tasks related to potential office remodels or relocations.10% Maintain network file and print server Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor.5% Provide phone support in centralized VoIP locations. 5% Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media asrequested.5% Other duties as assigned. EDUCATION High school diploma or GED Technical/Soft Skills Working knowledge of hardware and applications including but not limited too Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. Special Requirements Specific To Job Excellent verbal and written communications Demonstrates a working knowledge of the technology tools required within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks Strong attention to detail Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels Experience 1-3 years relevant experience in customer service Preferred Experience Bachelor's degree At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com. Show more Show less

Goregaon, Maharashtra, India Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users. Responsibilities will include : Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up & drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software’s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in JSM Handle escalated issues & support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department Qualification : Bachelor’s Degree (Must as a full-time academics) Experience: Scripting Knowledge 4+ years specializing in end user computing. Good knowledge of ITIL processes. ITIL certification is an added advantage. Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.). Telephony experience (Cisco VoIP preferred). Microsoft Office 2010 and 2013 Outlook 2010 and 2013 Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.) Previous work experience in a corporate environment Experience supporting Outlook in a Microsoft Exchange environment. Experience supporting a variety of Wi-Fi-enabled devices. Experience supporting remote users. Basic knowledge of thin client systems, network printers, citrix, terminal servers Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Excellent communication skills and experience working in a global setup. Ability to clearly communicate technical concepts to non-technical people. Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment Work Location : Goregaon / Thanes (Hiranandani) Joining time needed : 15 days /Immediate Perks and Benefits Health & Wellness Dental Insurance Vision Insurance Health Insurance Life Insurance Paid Time Off PTO / Vacation Policy Paid Holidays Financial Benefits 401K / Retirement Plan Tuition Reimbursement Employee Stock Purchase Plan Office Perks Work From Home Policy

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 11, 2025 Job number 1829297 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful engineer skill set: o Problem isolation and solving techniques. o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. o Act as a subject matter expert regarding product / configuration. o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The ideal candidate works well in a team: o Strong collaborator across the business, including our Development Teams. o Ability to receive feedback and recognize areas of improvement. o Keeps stakeholders informed to ensure customer success. We are looking for someone who is dependable: o Demonstrates ability to consistently make and keep commitments to customers and team members. o Effective time management by utilizing available time to progress current cases forward. o Proactively looking for opportunities to contribute to the success of the team. o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 4+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred experience in one or more of these areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Location: Gurugram, Haryana Time type: Full time Job level: Paraprofessional / Support Job type: Regular Category: Information Technology ID: JR112500 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLP’s PCs, printers, servers, and related equipment. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers.30% Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors.30% Support firm software Support Desktop Management with post-mass deployment issues of standard software Provide IT support for local software within their region. May coordinate support with a Product Champion. Upgrade local server software as necessary.10% Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as such IT focus groupso Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. Tasks related to potential office remodels or relocations.10% Maintain network file and print server Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor.5% Provide phone support in centralized VoIP locations. 5% Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media asrequested.5% Other duties as assigned. EDUCATION High school diploma or GED TECHNICAL/SOFT SKILLS Working knowledge of hardware and applications including but not limited too Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent verbal and written communications Demonstrates a working knowledge of the technology tools required within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks Strong attention to detail Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels EXPERIENCE 1-3 years relevant experience in customer service PREFERRED EXPERIENCE Bachelor's degree At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Job Description OculusIT Network Administrator Responsible for the configuration, maintenance, integration and deployment of an enterprise backbone network telecommunications system for the Office of Information Technology including but not limited to: network analysis, network design, network security, wireless communications, system design, system analysis, system administration, system improvements, automated system monitoring, 24-hour coverage (best effort), consulting, individualized training, capacity planning and new service offerings Key Responsibilities Requires use/knowledge of CISCO / Fortinet (Routers, Switches, wireless products, load balancers), Bind DNS/DHCP services, Cable Testing equipment. Skilled in the design, analysis, optimization, and operation of LAN/WAN and Wireless Services. Skilled in the design, analysis, optimization, and operation of Network Security services. Skilled in interpersonal relationships, teaching, planning, and communication. Skilled in packet capturing and interpretation. Excellent analytical, troubleshooting, communications, and public relations skills. Skilled in using SNMP for Network Management. Skilled in using NetFlow for Baseline and troubleshooting communications. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, IOS, network and port configuration, firewalls, load balancers, and peripherals etc. Skilled knowledge of IPV4/IPV6 IGP and EGP routing. Consolidate Network services, reduce operating costs, expand service offerings. Support consistently solving problems, identifying/implementing ways to prevent problems, future planning/proofing the technologies. Mentor Level II/III team members. Ability to guide future decisions to ensure Network services continue to meet the needs of Customers. Maintain Disaster Recovery documentation / setup. This position requires on-call and after hours support for maintenance and Service Down scenarios. Hands-on experience in some of or all following areas: VSS, Data Center Technologies, HSRP, QoS, VoIP (Cisco/Avaya), DMVPN, SSL VPN/IPsec VPN, Wireless technologies, F5 load balancers, WAAS Good experience on Site-2-Site VPN, Remote VPN, Data Protection, URL filtering, NAT, QOS, IPSEC Experience on monitoring tools setup e.g. PRTG, Zabbix Maintain existing / new installation of IP based CCTV cameras. Other duties as assigned Required Experience : 8 - 10 years of I.T. infrastructure or operations experience. Desired Qualification Bachelor's degree. Position requires a current Cisco Certified Network Professional (CCNP) registration. (ref:hirist.tech) Show more Show less

As an OSS Management Specialist at Nokia, you'll play a crucial role in ensuring the smooth operation and upgrades of our OSS SQM systems, adhering to agreed SLAs. You will be responsible for preventive maintenance, error collection, and data administration within the CMDB. By effectively managing IT and telecommunications services, you'll contribute to maintaining our network and facilitating strategic upgrades that align with customer needs. This role offers the unique opportunity to work across multiple products, driving innovation and excellence in managed services while supporting Nokia's mission to connect the world seamlessly. You Have: Bachelor's degree in ECE/EEE/IT with good communication skills (both verbal and written) Minimum 5 to7 years experience in Splunk and SM Tools. At least 3 years of experience in OS\Cloud Knowing the process and hands on in Automation is an added advantage. It would be nice if you also have: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like Splunk Core Certified Power User, Splunk Certified Admin, Splunk ITSI Certified Admin. Develop, optimize, and maintain complex SPL queries, dashboards, reports, and alerts for operational monitoring using Splunk. Create visually compelling Splunk dashboards and Knowledge Objects to enhance data visualization and insights. Implement and manage Splunk IT Service Intelligence (ITSI) for proactive event management and performance monitoring. Design and configure ITSI correlation rules and anomaly detection to improve incident response and system reliability. Support integration of ITSM APIs and CMDB for seamless automated event management processes. Provide 24x7 on-call level 2 support on a rotational schedule to ensure system availability and incident resolution. Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives. Leverage predictive analytics and KPI base searches for proactive monitoring and performance optimization in a large-scale environment.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Us Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. What will you do? Will be responsible for the global field marketing efforts and for developing and executing the integrated marketing plan to meet and exceed the demand & pipeline goals across our market segments, regions, and target audiences. Drive brand awareness and thought leadership across CXO communities and industries Grow pipeline momentum leveraging mix of programs like - Industry events, webinars, digital marketing, account based marketing and customer advocacy. Partner with sales leadership on territory planning. Be an advocate for the sales department and help the rest of the marketing department understand their priorities. Be an advocate for the marketing department and help the sales department understand the marketing department's priorities. Collaborate closely with product & solution marketing, content marketing, digital, creative, customer advocacy and paid media teams while optimizing the marketing mix across channels to drive conversion into the pipeline. Communicate key campaigns and assets to internal constituents, including field, partner, customer marketing, sales teams, and 3rd parties, and establish a structured feedback loop to ensure successful Campaign GTM. Conduct analysis, review, and update quarterly and yearly goals, and adjust where needed to stay on target to meet campaign & pipeline goals. What are we looking for? The ideal candidate will have a strong track record with high-growth B2B SaaS companies with proven experience in building, scaling, and optimising integrated marketing campaigns to meet the demand and pipeline goals, preferably in a global capacity. Knowledge of the MEA and APAC markets is a must. Relationships with key vendors, agencies and media are needed Demand Generation Execution for Enterprise Segment 5-12 years of marketing experience in a SaaS based organisation People management experience with a track record of empowering teams, meritocratic leader with experience in hiring, nurturing and growing a high-performing team Strong communication skills without a fear of overcommunication. This role will require effective collaboration and coordination across internal and external stakeholders. Demonstrated experience building credibility with and delivering results for the sales teams. Ability to take ambiguous problems and solve them in a structured data-supported way Proven experience successfully leading cross-functional teams; knowledge of demand generation, digital marketing, account-based marketing (ABM), and partner marketing Ability to operate in a fast-paced and open environment and create the context and working environment for associates to deliver beyond expectations Deep understanding of how to use market intelligence, insight, and data to formulate and develop strategies and plans Knowledge of and experience working with the partner ecosystem and best practices in partner marketing and co-marketing Accountable for organisational alignment, planning, and budget management Deep understanding of functional aspects of campaign management and technical administration through marketing automation tools Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications Qualifications Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol) Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation Experience with SQL and NoSQL databases for managing voice data Understanding of WebRTC and web-based communication protocols is a plus Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications Preferred Qualifications Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines Exposure to BroadSoft or BroadWorks platforms Familiarity with SIP trunks, media gateways, and IVR systems Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency) Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

SUMMARY Hiring Now: Business Development Executive Fresher & Experienced Welcome! Location: Kolkata Salary: 13,500 to 16,500 + Incentives (up to 6,000) Shift: Day Shift 9: 30 AM 7: 00 PM Work Days: 6 Days a Week 1 Rotational Week Off Job role: Visit 50+ retail outlets daily as per route plan Build strong relationships with retailers Promote products & secure sales orders Ensure product visibility & in - store merchandising Track daily sales, market feedback, and trends Ensure minimum 50% productivity on visits Requirements Freshers & experienced candidates Any UG/ Graduate Field sales experience preferred Must own a two - wheeler Benefits Fixed Salary + Performance Incentives Great Learning & Career Growth Day Shift Only

Job Description Job Summary –  Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s  Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.  Update users about request status and close request when users are satisfied with solutions  Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.  Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Technical Skills Years of experience needed – Minimum 6 to 12 months  Effective Business Communication  Strong time management  Communication in neutral or American accent over phone and grammar skills  Analytical skills  Ability to follow process and procedures. Escalate unknown issues or questions without delay  Prompt response to telephone calls, email, and instant message requests for technical support  Operating the computer, OS and Knowledge base navigation  Use of Ticketing tool  Account Management / Password reset  Active listening and probing skills  Level 1 and 1.5 technical troubleshooting  Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)  Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director  Proficient in MS Office 2013, 2016 and must have knowledge of O365  Must have worked on Windows 7 and Windows 10 support for laptops and desktops  Documents, tracks, and monitors new and open Incidents until resolution or proper escalation  Knowledge of Wyse thin and zero client support, set up and connectivity  Supporting issues with Printer installations, HP Print and Scan via USB  Cisco VPN client support Certifications Needed  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less

Job Description: Senior Manager - Operations (Telecommunications BPO - Voice & Non-Voice Projects) Location: Pune, India Experience Required: Minimum 15 years (with 7+ years in Telecommunications domain and 8+ years in team management) Reporting To: Head of Operations/AVP/VP Operations Position Overview The Senior Manager - Operations will lead and optimize voice and non-voice projects within a telecommunications BPO environment. This role demands expertise in managing end-to-end telecom operations, driving profitability (PnL accountability), and implementing continuous improvement initiatives. The candidate will oversee large teams, ensure compliance with SLAs, and align operations with strategic business goals . Key Responsibilities Operational Leadership & PnL Management Oversee daily operations for voice (e.g., call centers - inbound & outbound) and non-voice (e.g., data provisioning, order management) projects, ensuring adherence to client SLAs and KPIs . Manage the PnL for assigned projects, including budgeting, cost control, and revenue generation. Monitor financial metrics such as FTE utilization, overtime costs, and resource allocation to meet profitability targets . Conduct weekly/monthly reviews of performance dashboards, TAT (Turnaround Time), and quality audits to identify inefficiencies and implement corrective actions . End-to-End Telecom Value Chain Expertise Manage the entire telecom lifecycle, including provisioning, order fulfillment, and service delivery for technologies like landline and broadband . Collaborate with clients and internal teams to resolve escalations, track milestones, and ensure seamless service delivery . Team Management & Development Lead a team of 80–100+ employees, including Assistant Managers and Team Leads, fostering a high-performance culture through coaching, feedback, and succession planning . Conduct regular performance reviews, skill gap analyses, and training programs to enhance productivity and retention . Manage 24/7 shift operations, including night shifts, to ensure uninterrupted service delivery . Continuous Improvement & Process Optimization Drive automation and analytics initiatives (e.g., RPA, AI-driven tools) to reduce manual effort and improve operational efficiency . Lead Lean/Six Sigma projects to streamline workflows, reduce costs, and enhance customer satisfaction . Document process improvements and update SOPs to align with evolving client and industry requirements . Stakeholder & Client Management Act as the primary point of contact for client communications, addressing escalations, and presenting performance reports during weekly/monthly reviews . Collaborate with cross-functional teams (e.g., IT, HR, Finance) to align operational strategies with organizational goals . Qualifications & Skills Education: Bachelor’s/Master’s degree in Telecommunications, Business Administration, or related fields. Certifications in PMP, ITIL, or Six Sigma are preferred . Technical Expertise: Proficiency in telecom protocols (VoIP, GSM, CDMA, etc), provisioning tools (ASR/LSR), and software (Microsoft Office, SharePoint) . Soft Skills: Exceptional communication (verbal/written), problem-solving, and negotiation abilities. Ability to manage stakeholders across global teams . Industry Knowledge: In-depth understanding of telecom regulations, SLAs, and emerging trends (e.g., 5G, IoT) . About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less

Location: Ahmedabad / Vadodara Job Type: Full Time / Onsite Department: IT Infrastructure Shift: Rotational Shift Job Summary: We are seeking a highly skilled Collaboration Engineer – Voice , to join our dynamic Infrastructure team. This role focuses on support and implementation of technical infrastructure for unified communications and contact center solutions, ensuring high availability and reliability. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to support the environment. Must Have Skills: Minimum 6 years of extensive experience in: Voice gateways, SBC’s, CUCM. Contact center (Cisco UCCE or UCCX). Scripting and support. Cloud-based telephony or Contact center product. Good To Have Skills: Zoom, Microsoft Teams, NICE CXONE, Genesys, Five9, Audio-codes, Oracle SBC. Key Responsibilities: Design, maintain and support Voice over IP (VoIP) solutions using Cisco IP Telephony, H323 protocols, SIP, Zoom, SBC, Cloud Contact center and other related technologies. Integrate VoIP systems with existing network infrastructure and third-party applications. Configure SIP trunks, call routing, and dial plans to support business needs. Manage user accounts, extensions, and system configurations in PBX and Contact center platforms. Troubleshoot complex voice network issues including call failures, audio quality problems, and routing errors. Work closely with cross-functional teams, including IT, network engineers, and vendors, to support VoIP initiatives and to identify root causes of issues and develop effective resolutions. Develop documentation for troubleshooting procedures and knowledge sharing within the team. Good knowledge of ITIL processes. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 6-8 years of experience in Unified communications technologies. Technical Proficiency: Strong knowledge of VoIP technologies. Expertise in SIP, H.323, RTP, and other voice protocols. Good understanding of network and infrastructure devices. Certifications: CCNP Collaboration or any other industry standard certifications. Job Category: Collaboration Engineer - Voice Job Type: Full Time / Onsite Job Location: Ahmedabad Vadodara

Key Responsibilities: Provide Level 1 support for desktops, laptops, VoIP phones (including IP phones), and network devices. Perform OS installation, updates, patching, and basic configuration. Configure and troubleshoot IP-based devices such as printers, surveillance cameras, and VoIP systems. Basic network configuration, including IP addressing, subnetting, VLANs, and Wi-Fi. Monitor and support LAN/WAN infrastructure and escalate complex issues to senior engineers. Assist with Active Directory user management – password resets, account creation, permissions. Provide hands-on support for office hardware including printers, projectors, docking stations, routers/switches. Maintain asset inventory and documentation of IT systems and support activities. Support server room activities including racking, cabling, and routine hardware checks. Coordinate with vendors for warranty support or hardware replacements. Set up and configure email accounts (Outlook, webmail). Maintain antivirus and endpoint security systems across devices. CCTV/IP camera setup, monitoring, and basic troubleshooting. Learn and support backup and restore operations for user data. Required Skills and Knowledge: Basic knowledge of IP addressing, DHCP, DNS, and network troubleshooting. Familiarity with VLANs, switches, and routers (basic configuration). Hands-on experience with Windows 10/11 (Linux will be a plus). Knowledge of cabling standards and RJ45 connector. Basic understanding of Windows Server 2016/2019/2022 (Linux will be a plus). Understand and troubleshoot using the OSI Model layers (e.g., physical layer, network layer). Understanding of OSI layers and their role in networking. Experience in installing/configuring desktops, laptops, and peripherals. Awareness of IT security best practices (e.g., antivirus, patching). Knowledge of routing protocols (Static and Dynamic such as RIP, OSPF, EIGRP); having these skills will be a plus. Job Types: Full-time, Permanent Pay: ₹10,014.72 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Shift: Day shift Work Location: In person