Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

About Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.comThe Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture and system simulations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage feature plan implementation.- Conduct design failure mode effect analysis (DFMEA).- Ensure successful integration of engineering architecture.- Perform system simulations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of engineering systems and product development.- Experience in system integrations and simulations.- Knowledge of test methods and failure analysis techniques.- Good To Have Skills:Experience with project management tools and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : Unified Communication and Collaboration Operations Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities Maintenance & administration of Voice PBX systems & services Responsible for handling day-to-day Voice operations, requirements & issues Technical Experience-Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc).-Hands-on experience on industry standard enterprise PBX's like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system.-Basic knowledge in ACD calls routing configurations.-Basic troubleshooting of Cisco VoIP gateways and adjuncts.-Knowledge of Voicemail Cisco Unity, IVR, Reporting etc.-Basic troubleshooting knowledge with respect to the operational issues in PBX.-Basic knowledge of Call accounting software Professional Attributes-Customer focused & positive attitude towards work-Good interpersonal and communication skills (verbal and written)-Ability to work with diverse teams & a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational QualificationBachelor's degree in engineering Qualifications 15 years full time education

Company Details: Invecto is a Growing IT Infrastructure Solution firm. We are into End-to-End IT Services. We connect our customers with Innovative and Advanced Technologies which are new in the market. We design our solutions in such a way, which are the most innovative solutions that can help to collaborate business efficiently and derive business outcomes. Invecto enables you to unlock the sheer potential to reach your goals.Our key alliance partners are Cisco, CrowdStrike, Fortinet, Palo Alto, Aruba, HPE, Google Cloud, Microsoft Azure, Zscaler, Netskope, and so on. We work on the following areas :IT INFRASTRUCTURE SERVICES SECURITY AND MANAGED IT SERVICESCOLLABORATIONPERFORMANCE OPTIMIZATIONDATA CENTER SOLUTION Website: https://invecto.co.in/ Location :Pune, Baner. We are looking for an experienced Network Manager to lead and oversee the design, implementation, security, and maintenance of enterprise network infrastructure. The ideal candidate should have expertise in network architecture, security, cloud networking, and team management. This role involves leading a team of network engineers, ensuring network uptime, performance optimization, and implementing best practices for security and scalability. Key Responsibilities : Network Design & Strategy : Define and implement network architecture, policies, and best practices. Oversee LAN, WAN, SD-WAN, VPN, MPLS, and cloud networking solutions. Collaborate with IT leadership to align network infrastructure with business goals. Work with vendors and service providers for network procurement and upgrades. Network Security & Compliance Implement and manage firewalls, IPS/IDS, Zero Trust security, and VPNs. Ensure compliance with ISO 27001, NIST, GDPR, and industry regulations. Conduct security audits, penetration testing, and risk assessments. Manage incident response, threat detection, and disaster recovery planning. Team Leadership & Operation: Lead and mentor a team of network engineers and administrators. Establish SOPs, SLAs, and KPIs for network performance and service delivery. Collaborate with IT, cybersecurity, and cloud teams for seamless integration. Develop training programs to upskill team members in new technologies. Network Monitoring & Troubleshooting. Ensure 24/7 network availability and performance optimization. Utilize monitoring tools (SolarWinds, PRTG, Nagios, Wireshark, etc.). Troubleshoot complex network issues and provide escalation support. Oversee disaster recovery and business continuity planning. Cloud & Emerging Technologies Design and manage cloud networking solutions (AWS, Azure, GCP). Implement SDN (Software-Defined Networking) and SD-WAN for scalability. Explore AI-driven network automation and network-as-a-service (NaaS). Technical Skills: Networking: Advanced expertise in BGP, OSPF, MPLS, VLANs, QoS, STP, SD-WAN Security: Next-Gen Firewalls (Palo Alto, Cisco ASA, Fortinet), VPN, NAC, IDS/IPS Cloud Networking: AWS VPC, Azure Virtual WAN, Hybrid Cloud, ExpressRoute Wireless & VoIP: Cisco Meraki, Aruba, Ruckus, VoIP, SIP Trunking Network Automation: Python, Ansible, Terraform, Cisco DNA Center Monitoring Tools: SolarWinds, Wireshark, Nagios, PRTG Soft Skills : Leadership & Team Management – Leading, mentoring, and motivating teams. Strategic Planning – Aligning network infrastructure with business needs. Vendor & Stakeholder Management – Negotiating with ISPs, vendors, and service providers. Problem-Solving – Quick decision-making for critical network issues. Preferred Certifications : CCNP / CCIE (Cisco Certified Network Professional / Expert) JNCIP / JNCIE (Juniper Networks Certified Professional / Expert) PCNSE (Palo Alto Certified Network Security Engineer) AWS/Azure Networking Certifications ITIL Foundation (for IT Service Management) Education background : Bachelor of Engineering (Any stream …preferably E&TC, Computer, IT ) or MCA/MCM Soft Skills:Excellent written /verbal English communication, Team Leadership, Collaboration

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.Apply systems thinking to identify underlying problems and/or opportunities.Validate outcomes with clients, share alternative perspectives, and act on client feedback.Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.Deepen and evolve your expertise with a focus on staying relevant.Initiate open and honest coaching conversations at all levels.Make difficult decisions and take action to resolve issues hindering team effectiveness.Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platformsInstance creation & setupConfigurationApplication DevelopmentCCaaS integration with CRM , ITSM & other host applicationSIP TrunkingUnderstanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation

Primary Skills : • Expertise in VoIP Protocols like SIP, RTP, RTCP,SDP and TCP/IP protocols. Fair Knowledge on SIP call flows • Expertise in Test plan, Test procedure preparation, test execution, Traffic data collection and system resources Expertise in Traffic, Load, Stress, Scalability, Robustness and SOAK test techniques. • Deploy, configure, bring up SUT on docker/Kubernetes in 2U (Lab servers) as well as AZURE cloud environment. • Help mature (tune, modify, etc) the tools being used are easy to monitor, secure and easy to change, scale-up/down. • Expertise in Writing shell, Perl, python, JS (at least two scripting areas), etc. for traffic execution, data collection, report analysis. • Experience in Traffic test tools like SIP, SPECTRA, Apache JMeter etc. • Good understanding of System resources like CPU, Memory, disk, throughput, other key factors on the 2U as well as Azure based servers. • Strong general technical skills across the system traffic, networking, databases and security protocols used in telecom domain. • Good understanding of SQL DB like Timesten, Gridgain, etc. • Hands on with sniffing tools like Wireshark, ethereal, Winscp Secondary Skills • Exposure to LTE, IMS domain and Diameter Protocol • Experience in writing the xml scripts for SIP Tool/ SPECTRA Tool usage and scripts creation • Knowledge & Experience of modern agile development methodologies. Job Responsibilities • Responsible for system test and traffic test activities. • Test plan preparation, Test procedure and Test execution. • Responsible for automation of Traffic testing, report collection, data analysis tools. • Responsible for troubleshooting/ investigating complex issues spanning multiple Troubleshooting/analyzing the production issues based on logs, KPIs, packet captures. • Responsible for gathering data, preparing reports and presenting the reports. • Mentor the team members to achieve/excel in the tasks undertaken by providing the guidance required. • Individual contribution as well as working with team members. • Self-motivated and self-directed, ability to translate technical direction into functional solutions. • Ability to work effectively and manage multiple priorities while collaborating with cross-functional teams. • Maintain documentation for the use-cases, reports, data collecting for Requirements