1657 Voip Jobs - Page 45

The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role Basic Qualifications: Bachelor’s degree from a four-year accredited institution At least five years of IT experience deploying, developing, or administering cloud-based Voice environments Ability to work a rotating on-call schedule Additional education and experience may be considered as a substitution for the minimum requirements Position Requirements: Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms – Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and related troubleshooting tools Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards Experience provisioning and troubleshooting carrier communication services including VoIP, PRI, SIP Demonstrable ability to visualize and create detailed diagrams of complex communication systems, including detailed call flow diagrams and system integration diagrams Experience in troubleshooting and resolving incidents in a complex world-wide enterprise network environment Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available Requires the ability to work on multiple work tasks of varying scope and scale Working experience with project management or LEAN / Agile methodologies Ability to work with external vendors and suppliers to implement and support voice systems Ability to work individually as well as part of an overall, sometimes virtual team Effective communicator both written and verbal. Able to tailor message based on targeted audience. Experience creating technical standard operating procedures (SOPs) and processes Preferred Qualifications: Bachelor’s Degree or Master’s Degree in areas such as Computer Science, Information Technology, Engineering, or Mathematics Experience with or certification in ITIL / ITSM Industry certifications from Zoom, Microsoft, or other VOIP Technologies Experience with automation and scripting Experience in a technology-focused and/or eCommerce environment Experience working in a PCI regulated environment

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Title: Network Engineer Job Description: ‘Network Engineer’ will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations. Responsibilities & requirements: This is a hands-on technical role. Independently own the Network Infrastructure support solving complex issues and suggesting design modifications as appropriate. Ensure SLAs are met Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Network platforms. Perform monitoring and maintenance of the overall environment working with experienced team members. Perform change controls. Update process documentation and team portals Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis. Communicate with peers and managers regarding system issues & participate in 24x7 on-call. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Experience & Qualifications: 2-4 years of experience in design, deploy & manage IPv4/IPv6 networks(Routers/Switches/Firewalls and WiFi Solution) Platform knowledge on Juniper /Aruba/ FortiGate/Cisco Solid understanding of IP/MPLS and Ethernet technologies. Experience in IP services (IPv4, IPv6, VPN, Multicast, QOS, SNMP, VOIP, SIP, etc). Experience in Wireless technologies (Wireless Lan topologies, devices, troubleshooting, 802.11 network security architecture & RF site surveys) Proven experience in network management & Expert knowledge of network analysis tools ( Nagios, Zabbix, etc) Hands-on experience with Protocol Analyzer tools & debugging tools. Hands-on experience with BGP, OSPF configuration Experience with firewalls, VPN's, remote implementation, troubleshooting, and problem resolution is desired Knowledge on Linux Platform. Engage with vendors. Good communication skills Familiarity with backup and recovery process, software and methodologies Candidates with Multi-platform skills are preferred. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less

An experienced and customer-focused Support Engineer with a solid background in troubleshooting internet services, network connectivity, and VoIP systems. Skilled at resolving technical issues efficiently while ensuring a high level of customer satisfaction. Adept at working in fast-paced environments, supporting residential and enterprise customers, and collaborating with NOC, field engineers, and backend teams to deliver seamless connectivity solutions. Key Skills: Broadband & Fiber Internet Support (FTTH, FTTx, GPON) Layer 1/2/3 Troubleshooting (LAN/WAN) CPE Configuration (ONU, Routers, Wi-Fi Devices) VoIP and SIP Troubleshooting CRM & Ticketing Systems (e.g., Radius) Network Monitoring Tools (e.g., LibreNMS, PRTG) Remote Support Tools & CLI (SSH, Telnet, Winbox) Customer Communication & Escalation Handling Roles & Responsibilities: Provide first and second-level support for broadband, leased line, and Wi-Fi hotspot customers. Identify and resolve connectivity issues related to modems, routers, ONTs, and switches. Guide customers through basic troubleshooting and escalate complex issues to NOC or field teams. Handle service requests, complaints, and technical queries via phone, email, or chat. Monitor and report network outages, service degradation, and customer impact. Coordinate with field engineers for site visits and hardware replacements. Maintain accurate documentation of issues and solutions in the CRM/ticketing system. Assist in onboarding new customers by helping with configuration and setup. Professional Attributes: Strong analytical and problem-solving skills Clear and empathetic communication style Ability to remain calm under pressure Willingness to work in shifts, including weekends or holidays Quick learner with adaptability to new tools and technologies Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Health insurance Schedule: Fixed shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Daultabad, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Computer networking: 1 year (Required) Work Location: In person Speak with the employer +91 9650244466 Application Deadline: 17/06/2025 Expected Start Date: 12/06/2025

Network Engineer 3 Location Chennai, India Req ID R411802 Job Type Full Time Category Computer Engineering Date posted 06/11/2025 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for network site planning, equipment deployment planning, deployment managing and basic design of network instances. Completes network deployment, manages contract teams in deployment, provisions and supports, wireless, Ethernet transport regional network serving residential and commercial customers. Responds to network incidents, determines resources needed for correction and corrects or leads team involved in resolving incident. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities 5+ years of experience in network design, implementation, installation, maintenance and to include: SDWAN technologies troubleshooting of complex networks. Equivalent combination of education and experience considered. CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered Strong working knowledge of various Vendor routers, switches, firewalls, SDWAN appliances and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint Strong understanding of networking technologies High Availability protocols such as; HSRP, VRRP, GLBP IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN, QOS, Traffic Policing and Shaping ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP Switch VLANs, VTP, STP, Wireless Networking Understanding of VoIP, SIP and PRI voice technologies Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role. Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations. Strong verbal skills, to include technical presentations to all levels of technical expertise. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Our Benefits We’re proud to offer comprehensive benefits to help you live your best life: Medical, prescription, vision, and dental insurance for eligible employees. 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay. Paid time off including eight observed company holidays and flex time. Exclusive perks + discounts, including tuition assistance, commuter benefits and more!

Greetings from Matrix ComSec!! We have an excellent job opportunity for the position Inside Sales Officers at our organization Matrix ComSec based at Vadodara, Gujarat. Please find below the job description and company details for your reference. Company Overview Established in 1991, Matrix (www.matrixcomsec.com) is a leader in Security and Telecom solutions for modern businesses and enterprises. Matrix has launched cutting-edge products like Video Surveillance Systems - Video Management Software, Network Video Recorder, and IP Camera, Access Control and Time-Attendance Systems as well as Telecom Solutions such as Unified Communications, IP-PBX, Universal Gateways, VoIP and GSM Gateways, and Communication Endpoints. These solutions are feature-rich, reliable, and conform to international standards. Having global footprints in Asia, Europe, North America, South America, and Africa through an extensive network of more than 2,500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. We aspire to be the world leader in innovative telecom and security solutions by offering cutting-edge, high-performance telecom and security solutions to business customers. Brief Job Description: Assigned Territory: Country or State or City. Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails, and online data research. Planning and strategizing meetings with the prospective clients and clearing all their doubts on the products and services. Assign qualified opportunities to the appropriate sales managers for further development and closure. Research for opportunities that enhance sales, identify key players and generate interest. Maintain and expand our database of prospects within your assigned territory. Performance Indicators: Monthly Sales, Billing Points per Month; Product Presentations; Calls; Contacts; Technical Trainings. Database generation from the assigned Territory through different sources. Schedule & deliver Online or In-Person Company and Product Presentations, Solutions/Products Presentations, Technical Demo. Quotation for First Billing /First Project Quotations. Collect Order and Payment for Samples, Collect Customer Inquiries from SI. Prepare and Manage Quotations & Customer Orders, Installation and Configuration. Required Skills: Good communication skills (verbal & written) Familiarity with MS Office tools (mainly MS Excel) Good analytical skills with zeal to learn Cold-calling / Tele calling experience Client servicing EMail marketing Market research Job Type: Full-time Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Schedule: Monday to Friday Experience: Inside sales: 1 year (Preferred) Work Location: In person

We are looking for a qualified VoIP network engineer to oversee the installation and management of our VoIP network. In this role, you will be responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing SLAs for IP telephony applications. You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. To ensure success as a VoIP network engineer, you should have advanced knowledge of VoIP networking systems, excellent troubleshooting skills, and knowledge of internet security. A top-class VoIP network engineer will be able to design and deploy the perfect networking system to meet the current and future networking needs of our company. VoIP Network Engineer Responsibilities: Meeting with IT managers to determine the company’s networking needs. Analyzing existing VoIP networks and computer systems. Developing architecture plans for voice and data services. Installing network hardware modules including IP and PBX communication servers. Designing and implementing Cisco Unity systems. Troubleshooting VoIP network issues. Analyzing and upgrading network security systems and protocols. Adding network users and managing company permissions. Optimizing network installations for future expansion. Training staff on network and system protocols. VoIP Network Engineer Requirements: Bachelor’s degree in information technology, computer science, or a similar field. Previous experience working as a VoIP network engineer. In-depth knowledge of VoIP systems and IP Protocols. Knowledge of hardware systems including servers, memory modules, processors, and peripherals. Detailed knowledge of network security systems and software. Good project management skills. Familiarity with WAN and LAN systems. Excellent troubleshooting skills. Advanced written and verbal communication skills. Job Types: Full-time, Permanent Pay: From ₹40,000.00 per month Benefits: Food provided Provident Fund Schedule: Night shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Application Question(s): We must fill this position urgently. Can you start immediately? Experience: Total Work: 3 years (Required) Work Location: In person

Responsibilities: 1 Switch Plug-in Optimization (wired) Align endpoint, L2, L3 association with same CounterACT appliance and Configure Connectivity Group Re-valuate and re-configure polling Intervals for L2 and L3 switches and routers after configuring connectivity groups. Validate and fix L2(MAC)/L3(ARP) Polling to ensure L3 devices are polled for ARP table, L2 devices only for MAC tables. 2 Wireless Plug-in Configuration Add any Wireless Controllers to the plugin Align Wireless controllers with CounterACT appliance for polling. 3 Classification Policy Classification Sub-Rules creation and clean up based upon: Device type (Vendor, Model, OS etc.) NIC MAC Authentication (MAB, dot1X etc.) 4 OT/iOT NAT Windows Mobile Devices Macintosh Printers VOIP Headset (HaloLens, Meta Quest etc.) Camera Network Devices Linux/Unix/AIX Unclassified 5 Clarification Policy creation OT/iOT Clarification Policy Unclassified Clarification Policy Validate comments in sub-rules Remove initial implementation troubleshooting sub-rules (Port 22 open, netbios/dns name, etc.) Review and restructure Network Device Clarification Policy 6 Control Policy Optimization: Create catch all buckets/sub-rules in each control policy. Review and modify Exemption sub-rules in control policies. Add secondary blocking action of Virtual Firewall, i.e., via Channels ingesting Network Tap traffic. Review and re-configure recheck setting of control policy sub-rules based on Classification, Clarification and Discovery policy optimizations. 7 Operating System Changes: Policy to detect if a device changes OS fingerprint from one OS to another such as Windows to non-windows. Windows Version Changed on a managed device. VPN Plug-in Configuration: Configure VPN plugin to help identify and validate devices connecting via VPN. Show more Show less

Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over 8 years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration. Location : Solan, Himachal Pradesh (On-Site Only) Education Background Required : Diploma or Bachelor’s degree in Electronics Engineering (EE, ECE) or other networking courses. Key Responsibilities : Assist in the deployment, maintenance, and upgrades of telecom network components, including VoIP, PBX, and SIP-based systems. Perform regular diagnostics, PBX testing, and preventive maintenance to ensure uninterrupted network operations. Collaborate with other members of the development team, including software engineers, designers, and product maintainer. Documentation of network configurations, IP addressing schemes, and troubleshooting. Communicate effectively with clients, vendors, and team members in both Hindi and English, ensuring clear technical support and coordination. Skills & Qualifications : Basic knowledge of Electronics. Positive attitude in any situation Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VLANs, and VPNs. Understating of protocols such as WinSCP, SFTP, SSH, Telnet, FTP, and TFTP for remote access Proficient in computer applications and network analysis tools like Wireshark, Hyper Terminal, and Putty. Strong teamwork abilities. Problem-solving attitude. Good communication skills. Note: Candidates should be prepared for an on-site interview upon selection. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful Engineer Skill Set: Problem isolation and solving techniques. Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. Act as a subject matter expert regarding product / configuration. Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The Ideal Candidate Works Well In a Team: Strong collaborator across the business, including our Development Teams. Ability to receive feedback and recognize areas of improvement. Keeps stakeholders informed to ensure customer success. We Are Looking For Someone Who Is Dependable: Demonstrates ability to consistently make and keep commitments to customers and team members. Effective time management by utilizing available time to progress current cases forward. Proactively looking for opportunities to contribute to the success of the team. Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 4+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred Experience In One Or More Of These Areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Job description: WIPRO NETWORK Voice Engineer Job Requirements: · Provide unified communication engineering support, operational support, and project support for client's voice network infrastructure · Work as a Team player with the Voice Team to support and maintain the existing Avaya voice network infrastructure, as well as commissioning of new network elements, maintenance, and improvement. · The Voice Engineer will also be responsible for interacting with the customer, vendors, service providers and carriers and play an important role in day-to-day activities · Possess a strong knowledge of (installing, configuring, training and maintaining) Avaya PBX’s · Be able to lead and serve as Technical resource on Telecom projects · Strong knowledge of VoIP, Avaya Phones systems and services, including but limited to call center design, integrating voice/video, Avaya OneX communicator, Knowledge to support USB/Bluetooth headsets for UC, Skype and Avaya OneX · Be able to adhere to and maintaining Service Level Agreements (SLAs) and Service Level Objectives (SLO”s) · Knowledge of SIP, PRI’s, Avaya SBC’s, AES’s, AEP’s · Knowledge of Data Networking routers and switches · Knowledge of Telephony Cloud · Support On-Call EDUCATION REQUIREMENTS: Bachelor's Degree or combination of relevant education & experience will be considered in lieu of Bachelor's Degree EXPERIENCE: Minimum of 7-10+ years Avaya experience (i.e.G450 gateways, S8700’s, S8800’s PBX’s, Aura Messaging, Octel, Modular Messaging, CMS, Avaya OneX communicator and agent) and Verint Call Recording. Experience in the following AV Equipment: Polycom Trio 8800, Polycom Pano, Crestron Schedulers, Crestron RL2, Tesira Audio Conferencing, Crestron Airmedia would be a plus. REQUIRED SKILLS: Possess excellent teamwork skills. Be able to interact with all levels of managements effectively. (especially Quest Senior Leadership team) JOB RESPONSIBILITIES · Acts with a high degree of accountability and commitment to meeting customer and management expectations · Manages escalations of Collaboration/Video issues; prioritizes and responds to tickets appropriately · Provide training on Avaya OneX Communicator, OneX Agent and AV equipment · Acts as a resource for problem resolution, solving the most difficult and complicated technical problems in the Telephony and Video environment. · Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features. · Provides Senior Level technical support to Voice Team, Local IT and Business Units · Manage Firmware updates on PBX’s and Reboots · Engage vendors and be able to escalate when required · Performs move, adds and changes on Avaya PBX’ Show more Show less

Job Title: Technical support with Unified communication Location: Bangalore Experience: 3-8 Years Job Description We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions. The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence – Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work . Required Skills 5–7 years of experience in technical support or engineering roles within the Unified Communications or Contact Center domain. Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols. Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent). Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc.). Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments. Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc.) is a plus. Preferred Qualifications Certifications like CCNA/CCNP/CCVP Collaboration, ACIS/ACSS (Avaya), MCSE (Microsoft Teams), or equivalent are a plus. Experience working with PBX systems, SIP trunks, and voice gateways. Knowledge of APIs, integrations, or automation in UC environments is beneficial. Show more Show less

Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users. Responsibilities will include : Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote) Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up & drive closure of long pending tickets Set up and configure printers, scanners, and other peripherals Working on a 24*7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications, printers, software’s etc. and provide feedback Document issue resolution, Prioritize and re assign tickets in JSM Handle escalated issues & support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department Qualification : Bachelor’s Degree (Must as a full-time academics) Experience: Scripting Knowledge 4+ years specializing in end user computing. Good knowledge of ITIL processes. ITIL certification is an added advantage. Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.). Telephony experience (Cisco VoIP preferred). Microsoft Office 2010 and 2013 Outlook 2010 and 2013 Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.) Previous work experience in a corporate environment Experience supporting Outlook in a Microsoft Exchange environment. Experience supporting a variety of Wi-Fi-enabled devices. Experience supporting remote users. Basic knowledge of thin client systems, network printers, citrix, terminal servers Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Excellent communication skills and experience working in a global setup. Ability to clearly communicate technical concepts to non-technical people. Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment Work Location : Goregaon / Thanes (Hiranandani) Joining time needed : 15 days /Immediate United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. Show more Show less

Job Description: Level 3 – Specialist level Experience level 6-8 years relevant experience Job Description Minimum of 6 - 10 years’ experience in L3 network Support. R&S (primary skill) - L3 support , F5- L2 support wit AWS Exp Proven ability in learning and upgrading new technologies/technical skills. Install and maintain core LAN Connectivity in support of Servers, Storage, Applica-tion and other Hardware and devices used to support Services to the End User; Support and maintain a multi-protocol LAN Network, including: Managing addresses and addressing schemes as required; and Managing Customer’s Application specific network addressing schemes as designated by Customer; Support and maintain LAN QoS and CoS separation and differentiation to require to ensure the quality of all applications and systems, especially video, VoIP, and other latency sensitive applications; Provide LAN based support for all systems such as video, multicast, VoIP, and so forth; Support Network protocols according to Customer’s Architecture, including the pro-vision of Virtual Local Area Networks (VLANs) and Access Control Lists (ACLs) or oth-er access controls for security and performance Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers. Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers. Extensive hands on experience with BIG-IP 5000 and 2000 series. Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox. Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing). Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from 12.0.0 to 11.5.4. Extensively worked on virtual F5 LTM module on VMware for application testing. Configured VCMP Host and created VCMP guests for Exchange and ACE migrations. Created a high availability feature between the VCMP guests for different VCMP hosts. Extensive knowledge in configuration via CLI (TMSH and advance shell). Good knowledge on basic iRules scripting and debugging. Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP Implementation of major application services with the iApps templates. Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check. Extensive knowledge and experience with hosting SSL certificates on F5 platforms. Experience in managing the load balancers in a high-availability infrastructure. Solid understanding and experience in managing Data center LAN Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer AWS Cloud exp Management of onsite vendors - During implementation activity and day after support. Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks. Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode. Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network. Knowledge in Switching & routing Cisco 3750X-48TS,Nexus 3548 ,C6880-X-LE ,C93240YC-FX2 CATALYST WS-C3750E-48TD,CATALYST WS-C3750G-24TS-S,CATALYST, WS-C3750X-24T-S ,CATALYST WS-C3750X-48T-S,Cisco 3750X-24TS Load balancer , F5, BGIP 4000-LTM ,BIG-IP 1600 ,BIGIP 3600-LTM ,BIG-IP 4000 WAN Optimizer CX7070 ,Riverbed Interceptor ,SLC 8000 ,Steelhead 1050-H, ITIL V3 Foundation Certification is desired Customer Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Provides timely updates to customers/team members Understands the criticality of cases and meets initial response time as defined in SLA. Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action. Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made Operational Excellence ITSM Process Compliance & Keeping all relevant documents up-to-date. Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team. Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution. Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis. Responsible for keeping the project SharePoint portal/file share up-to-date. Documents the problem/resolution to allow for future reference in Knowledge Database Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation. Participate in regular delivery audits Document and maintain the standard operation procedures for the project. Finance Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager. Achieve in technical competency through continues improvement and automation for reduction in man efforts. People Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior. Responsible for maintaining high employee satisfaction and employee morale Effective Verbal and Written communication Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . Show more Show less

Kyndryl Embassy Golf Links Business Park, Challaghatta, Bengaluru, Karnataka, India Posted on Jun 11, 2025 Apply now Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. Key Responsibilities Implement and manage branch side Switch - VLANs, VTP, and tracking, Ensure network availability, performance, and security. Troubleshoot branch WAN issues using tools like ping, traceroute, and SNMP. Provide L1 support for branch networks, resolving hardware and software issues for Network devices. Ensure branch network devices are compliant with customer security policies. Participate in network upgrades, migrations, and projects. Collaborate with cross-functional teams to resolve network-related issues. Identify and resolve network-related issues using logical troubleshooting methodologies. Analyse network logs, packet captures, and performance metrics, Escalate complex issues to senior engineers. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Expertise 3 years of experience in Network support covering WAN technologies MPLS, SDWAN etc. Strong understanding of TCP/IP, routing protocols (OSPF, EIGRP), and switching fundamentals. Experience with Cisco IOS and network management tools, Familiarity with WAN technologies (MPLS, VPNs). Monitor branch WAN links for availability, latency, and packet loss. Configure and troubleshoot network devices, including routers, switches, modems etc. Collaborate with telecom DC & DRC teams to resolve branches WAN-related issues Configure, monitor, and troubleshoot Cisco, Juniper, HP ant other OEM routers and switches. Preferred Technical and Professional Experience CCNP or equivalent certification. Experience with SDWAN, and VPNs. Familiarity with ITIL or similar service management frameworks. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Apply now See more open positions at Kyndryl Show more Show less

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer's networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. Key Responsibilities Implement and manage branch side Switch - VLANs, VTP, and tracking, Ensure network availability, performance, and security. Troubleshoot branch WAN issues using tools like ping, traceroute, and SNMP. Provide L1 support for branch networks, resolving hardware and software issues for Network devices. Ensure branch network devices are compliant with customer security policies. Participate in network upgrades, migrations, and projects. Collaborate with cross-functional teams to resolve network-related issues. Identify and resolve network-related issues using logical troubleshooting methodologies. Analyse network logs, packet captures, and performance metrics, Escalate complex issues to senior engineers. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers - including new wireless and 5G technologies - not yet adopted by most companies. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical And Professional Expertise 3 years of experience in Network support covering WAN technologies MPLS, SDWAN etc. Strong understanding of TCP/IP, routing protocols (OSPF, EIGRP), and switching fundamentals. Experience with Cisco IOS and network management tools, Familiarity with WAN technologies (MPLS, VPNs). Monitor branch WAN links for availability, latency, and packet loss. Configure and troubleshoot network devices, including routers, switches, modems etc. Collaborate with telecom DC & DRC teams to resolve branches WAN-related issues Configure, monitor, and troubleshoot Cisco, Juniper, HP ant other OEM routers and switches. Preferred Technical and Professional Experience CCNP or equivalent certification. Experience with SDWAN, and VPNs. Familiarity with ITIL or similar service management frameworks. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address. Show more Show less

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for network site planning, equipment deployment planning, deployment managing and basic design of network instances. Completes network deployment, manages contract teams in deployment, provisions and supports, wireless, Ethernet transport regional network serving residential and commercial customers. Responds to network incidents, determines resources needed for correction and corrects or leads team involved in resolving incident. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities 5+ years of experience in network design, implementation, installation, maintenance and to include: SDWAN technologies troubleshooting of complex networks. Equivalent combination of education and experience considered. CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered Strong working knowledge of various Vendor routers, switches, firewalls, SDWAN appliances and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint Strong understanding of networking technologies High Availability protocols such as; HSRP, VRRP, GLBP IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN, QOS, Traffic Policing and Shaping ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP Switch VLANs, VTP, STP, Wireless Networking Understanding of VoIP, SIP and PRI voice technologies Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role. Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations. Strong verbal skills, to include technical presentations to all levels of technical expertise. Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Show more Show less

An experienced and customer-focused Support Engineer with a solid background in troubleshooting internet services, network connectivity, and VoIP systems. Skilled at resolving technical issues efficiently while ensuring a high level of customer satisfaction. Adept at working in fast-paced environments, supporting residential and enterprise customers, and collaborating with NOC, field engineers, and backend teams to deliver seamless connectivity solutions. Key Skills: Broadband & Fiber Internet Support (FTTH, FTTx, GPON) Layer 1/2/3 Troubleshooting (LAN/WAN) CPE Configuration (ONU, Routers, Wi-Fi Devices) VoIP and SIP Troubleshooting CRM & Ticketing Systems (e.g., Radius) Network Monitoring Tools (e.g., LibreNMS, PRTG) Remote Support Tools & CLI (SSH, Telnet, Winbox) Customer Communication & Escalation Handling Roles & Responsibilities: Provide first and second-level support for broadband, leased line, and Wi-Fi hotspot customers. Identify and resolve connectivity issues related to modems, routers, ONTs, and switches. Guide customers through basic troubleshooting and escalate complex issues to NOC or field teams. Handle service requests, complaints, and technical queries via phone, email, or chat. Monitor and report network outages, service degradation, and customer impact. Coordinate with field engineers for site visits and hardware replacements. Maintain accurate documentation of issues and solutions in the CRM/ticketing system. Assist in onboarding new customers by helping with configuration and setup. Professional Attributes: Strong analytical and problem-solving skills Clear and empathetic communication style Ability to remain calm under pressure Willingness to work in shifts, including weekends or holidays Quick learner with adaptability to new tools and technologies Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Health insurance Schedule: Fixed shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Daultabad, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Computer networking: 1 year (Required) Work Location: In person Speak with the employer +91 9650244466 Application Deadline: 17/06/2025 Expected Start Date: 12/06/2025

Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA s Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Years of experience needed - Minimum 6 to 12 months Technical Skills: Effective Business Communication Strong time management Communication in neutral or American accent over phone and grammar skills Analytical skills Ability to follow process and procedures. Escalate unknown issues or questions without delay Prompt response to telephone calls, email, and instant message requests for technical support Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password reset Active listening and probing skills Level 1 and 1.5 technical troubleshooting Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver) Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director Proficient in MS Office 2013, 2016 and must have knowledge of O365 Must have worked on Windows 7 and Windows 10 support for laptops and desktops Documents, tracks, and monitors new and open Incidents until resolution or proper escalation Knowledge of Wyse thin and zero client support, set up and connectivity Supporting issues with Printer installations, HP Print and Scan via USB Cisco VPN client support Certifications Needed: MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis

Will be responsible for the global field marketing efforts and for developing and executing the integrated marketing plan to meet and exceed the demand & pipeline goals across our market segments, regions, and target audiences. Drive brand awareness and thought leadership across CXO communities and industries Grow pipeline momentum leveraging mix of programs like - Industry events, webinars, digital marketing, account based marketing and customer advocacy. Partner with sales leadership on territory planning. Be an advocate for the sales department and help the rest of the marketing department understand their priorities. Be an advocate for the marketing department and help the sales department understand the marketing departments priorities. Collaborate closely with product & solution marketing, content marketing, digital, creative, customer advocacy and paid media teams while optimizing the marketing mix across channels to drive conversion into the pipeline. Communicate key campaigns and assets to internal constituents, including field, partner, customer marketing, sales teams, and 3rd parties, and establish a structured feedback loop to ensure successful Campaign GTM. Conduct analysis, review, and update quarterly and yearly goals, and adjust where needed to stay on target to meet campaign & pipeline goals. What are we looking for? The ideal candidate will have a strong track record with high-growth B2B SaaS companies with proven experience in building, scaling, and optimising integrated marketing campaigns to meet the demand and pipeline goals, preferably in a global capacity. Knowledge of the MEA and APAC markets is a must. Relationships with key vendors, agencies and media are needed Demand Generation Execution for Enterprise Segment 9-12 years of marketing experience in a SaaS based organisation People management experience with a track record of empowering teams, meritocratic leader with experience in hiring, nurturing and growing a high-performing team Strong communication skills without a fear of overcommunication. This role will require effective collaboration and coordination across internal and external stakeholders. Demonstrated experience building credibility with and delivering results for the sales teams. Ability to take ambiguous problems and solve them in a structured data-supported way Proven experience successfully leading cross-functional teams; knowledge of demand generation, digital marketing, account-based marketing (ABM), and partner marketing Ability to operate in a fast-paced and open environment and create the context and working environment for associates to deliver beyond expectations Deep understanding of how to use market intelligence, insight, and data to formulate and develop strategies and plans Knowledge of and experience working with the partner ecosystem and best practices in partner marketing and co-marketing Accountable for organisational alignment, planning, and budget management Deep understanding of functional aspects of campaign management and technical administration through marketing automation tools

As a Lumen TMNS Wireless Network Consultant, you will be focused on support and maintenance, you will be responsible for responding to tickets generated from proactive alerts for our managed engagements Meraki wireless networks in an operation center environment. Job description Provide high-level technical support for configurations, troubleshooting, and service restoration along with an understanding of routing, switching as relates to the wireless technology supported via the Meraki platform. Maintain average call, ticket closure, and availability stats based on combined total of peer performance results. Manage ticket volumes, new and existing using an understanding of prioritization of ticket severities and customer specific processes and procedures. Utilize Meraki dashboard to analyze performance across customer s data network and underlying LANs, WANs, and wireless deployments. Act as liaison between the customer and Meraki TAC on high-level or escalated support issues. Provide direct interface with other Lumen departments in support of the customer s network issues and projects. Isolation and understanding of network outage causes, and service restorations. Demonstrate direct customer interaction through exceptional communication skills, both written & orally. Resolves complex network problems involving power, network hardware and software, and modems. Uses software and hardware tools to identify and diagnose network status and problems; assists with network equipment installation and maintenance activities; resolves complex trouble tickets. Work collaboratively with other internal support groups to identify and resolve issues with other equipment such as Adtran, Juniper, and hosted VOIP services. Qualifications 2-5 years wireless experience (1 year must have been in the Meraki platform) 2-5 managed network routing and switching experience (running and interpreting scripts from CISCO routers and switches. Cisco CCNA Wireless Certification (preferred) CMNO Certification Required (required and active) "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately"

We are looking for an experienced Asterisk and FreeSWITCH Developer to design, develop, and maintain robust VoIP communication systems. You will be instrumental in creating scalable PBX systems, call center solutions, and custom telephony applications using open-source VoIP platforms. Key Responsibilities: Design, implement, and maintain VoIP solutions using Asterisk and FreeSWITCH . Develop and manage PBX systems , IVRs, and SIP-based telephony features. Integrate VoIP systems with CRM, databases, and third-party APIs. Monitor and troubleshoot VoIP network performance, ensuring high availability and quality of service. Customize dial plans, call flows, codecs, and other telephony features. Maintain system documentation and provide post-deployment support. Required Skills: Hands-on experience (3 5 years) with Asterisk and FreeSWITCH . Strong understanding of SIP, RTP, and VoIP protocols . Proficiency in Linux system administration and scripting (e.g., Bash, Python). Familiarity with MySQL/PostgreSQL for backend data handling. Experience with tools like Wireshark , SIPp , or other VoIP testing utilities. Knowledge of call routing , media transcoding , and NAT traversal . Good to Have: Experience integrating VoIP platforms with CRM systems . Exposure to Kamailio/OpenSIPS , WebRTC, or telephony billing systems. Certification in VoIP technologies or Linux administration.

Redefine the future of customer experiences. One conversation at a time. We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities: VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications Qualifications: Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol) Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation Experience with SQL and NoSQL databases for managing voice data Understanding of WebRTC and web-based communication protocols is a plus Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications Preferred Qualifications: Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines Exposure to BroadSoft or BroadWorks platforms Familiarity with SIP trunks, media gateways, and IVR systems Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency) Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-MM1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities: VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications Qualifications: Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol) Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation Experience with SQL and NoSQL databases for managing voice data Understanding of WebRTC and web-based communication protocols is a plus Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications Preferred Qualifications: Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines Exposure to BroadSoft or BroadWorks platforms Familiarity with SIP trunks, media gateways, and IVR systems Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency) Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-MM1 #LI-Hybrid

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for an experienced, high-energy senior engineer for our Digital Engineering team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best test practices, and proven processes to consistently deliver great quality products in a predictable manner. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities: Software testing and quality assurance of Five9 Virtual Contact Center applications, working under Agile software development environment Provide technical leadership to design test plans for native cloud applications built in Google Cloud Platform (GCP) Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices and efficient usage of infrastructure Participate in Agile software development initiatives (standup, grooming and planning sessions, sprint demo and retrospective) Working within geographically distributed team of Dev, UX/UI architects, PdM, RM, and QE Required skills: 5+ years’ experience in the SaaS industry, understanding of SW development process and testing methodologies Knowledge of SW version control, bug-tracking, and test management systems Experience in front-end testing of Web based apps Experience of testing back-end, micro-services, API testing Troubleshooting and analytical skills, logs analysis Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications CS/EE degree or equivalent with 5+ years of proven related experience Practical experience with DBMS (MySQL desirable) Basic knowledge of UNIX/Linux Knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java Script or Python) Solid knowledge of Web UI Automation with tools like Selenium Good technical English reading, writing, and verbal skills Strong coaching and mentoring skills Strong interpersonal, reliable and communication skills Desirable skills: Cloud platform experience such as AWS, GCP, or Azure Knowledge of Cloud Infrastructure automation software tools Experience in Java Integrated Development Environment (Eclipse, InteliJ, etc.) Experience in Test Automation projects for cloud computing solutions (private or public) Experience with security protocols (i.e., OWASP Top Ten, PCI Compliance, and data encryption standards) Basic knowledge of VoIP, ISDN, PSTN Experience with high-volume transactional systems Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. 4+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Additional Preferred requirements: 15+ or more overall years of relevant experience in software design, including debugging, performance analysis. Working knowledge of operating systems and hypervisors like Linux, QNX and other RTOSs System SW development experience including kernels, device drivers and BSP. Understanding of OS internals, storage, peripherals, and interfaces e.g., UFS/EMMC, PCIe, SPI/UART/I2C, USB, Ethernet etc. Understanding of secure and safe automotive SW architecture design and development involving safety subsystems and monitors, System level boot, power, performance, and latency optimizations. Exposure to automotive SW development processes and standards (e.g., ASPCE, ISO26262 and ISO21434). Principal Duties and Responsibilities: The idle candidate might have demonstrated ability to work with engineers/partners/customers across different geographies and contribute to large-scale SoC SW product development and customer support. Hands-on technical lead/engineer who is not hesitant to dig into the details where needed to get first-hand knowledge of the issues and play an active role in steering team success. Work with management team on roadmap and strategy planning Working with Automotive T1/OEMs and commercialization of Automotive HW/SW platforms is a plus. Leverages advanced Software knowledge and experience to design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs. Design, develop, code, test software modules Gather customer requirements, distill requirements to software architecture, create software architecture documents. Analyzes user needs, software requirements, and time and cost constraints to design and customize software for optimal operational efficiency. Designs and implements software modules for large-scale products and systems. Participates in and leads design, coding, unit testing, debugging, and integration efforts to ensure projects are completed to specifications and schedules. Performs complex code reviews and regression tests as well as triages and fixes issues to ensure the quality of code. Collaborates with individuals outside the software function (e.g., Hardware, Systems, and Test engineers) to ensure solutions work with other components of a specific project. Writes detailed technical documentation for complex Software projects.