1113 Voip Jobs - Page 45

Company Description PreCallAI is a leader in generative AI technology, specializing in the creation and management of custom enterprise-grade large language models (LLMs). Our AI-powered applications securely connect to enterprise data and APIs, delivering powerful, personalized, and secure solutions for businesses. We incorporate a sophisticated middleware layer to manage AI model interactions with enterprise systems, ensuring compliance with enterprise standards and security protocols. At PreCallAI, we are dedicated to crafting intelligent, secure, and compliant AI interactions to meet the high standards of enterprise environments. Role Description This is a full-time on-site role for a VoIP Engineer, located in Indore. The VoIP Engineer will be responsible for designing, implementing, and supporting VoIP infrastructure. Key responsibilities include troubleshooting VoIP issues, providing technical support, and managing telephony systems. The role will also involve network configuration and optimization to ensure reliable communication services. Qualifications Voice over IP (VoIP) and Telephony skills like Asterisk and LiveKit is important.Experience in Troubleshooting and Technical SupportNetworking skillsStrong analytical and problem-solving abilitiesExcellent verbal and written communication skillsAbility to work independently and collaboratively in a team environmentBachelor's degree in Computer Science, Information Technology, or related fieldExperience in the AI or technology industry is a plus

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Job Description: At a high level this engineer should be technically able to support Cisco CUCM, Cisco Webex Calling, and Microsoft Teams Calling. Looking for Microsoft Teams Voice and Webex experience to go with CUCM.

Expertise in C, SIP and RTP Expertise and customize Freeswitch for audio/video conferencing 2-4 years of experience in telecom protocols like SIP, RTP, and SMPP. (FreeSwitch, WebRTC). Familiarity with Opensip, Lua, PBX and Kamailio Required Candidate profile 5 days working but rotational off Note- Interested candidate can directly contact at 9045186615.

About The Role : Job TitleData Governance & Management Associate LocationBangalore, India Role Description Compliance and Anti-Financial Crime Data Office is responsible for Data Governance and Management covering key functions of AFC, Compliance and Legal. The team support these functions in establishing & improving Data Governance and Management to achieve key business outcomes including effective operation of key controls. The CAFC Data Governance and Management team is responsible for implementation of and adherence to DBs Enterprise Data Management Frameworkcontrols, culture and capabilities which in turn drive target outcomes of improved Data Quality, reduction in audit and regulatory findings, stronger more effective controls and improved operational efficiency. As a member of the Divisional Data Office team the role holder will support both run the Bank activities at the Bank and all ongoing change the Bank initiatives. In particular, this role will support establishing procedures based on Chief Data Office standards to execute Core Data Management Standard principles around data requirements, lineage and authoritative sources. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Perform the current state documentation & gap assessment including Analysis and documentation of data scope and requirements via asset catalogue in Collibra and obtain relevant certifications Capture and visualization in Solidatus of data lineage, ensuring alignment to metadata sources, and obtain relevant certifications Analysis and cataloguing of data controls, and assessing coverage against standards and requirements Assessment of control monitoring, exception and DQ issue management Document gaps identified, analyze and support defining rem plans Your skills and experience. Extensive experience in all aspects of Data Management best practice with in-depth understanding of data risks and controls and how they manifest in a large Financial Services organization. 6 + years for experience in data management practices. Knowledge of industry standard Data Management Frameworks such as DCAM or DAMA, preferably with qualification. Experience executing data management including: Cataloguing data assets for business, technology, and governance, ideally using Collibra. Documenting and maintaining Data Lineage, ideally using Solidatus, with the ability to understand lineage, data risks and controls to present to business colleagues. Documenting and assessing data controls including design and operating effectiveness & monitoring Excellent written and verbal communication skills (including PowerPoint) with the ability to explain complex concepts to non-technical colleagues Ability to appropriately partner with colleagues across different functions, locations & levels. Must be able to work independently as well as part of a team and virtual working groups How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Lead the planning, deployment, and maintenance of enterprise voice infrastructure (VoIP, PBX, SIP, etc.). Manage unified communications platforms (Cisco CUCM, Microsoft Teams, Zoom, Avaya, etc.). Design and implement voice architecture, call flows, dial plans, and QoS strategies. Troubleshoot complex voice issues involving call quality, dropped calls, and SIP trunking. Maintain and optimize telephony environments including gateways, session border controllers (SBCs), and voicemail systems. Oversee integrations with third-party platforms like contact center systems (e.g., Genesys, Cisco UCCX, Five9). Ensure voice systems meet business continuity, disaster recovery, and compliance requirements. Monitor and report on performance metrics, capacity, and call quality analytics. Develop and maintain voice-related documentation including network diagrams and standard operating procedures. Serve as an escalation point for L2 support teams and provide technical leadership. Collaborate with network, security, and application teams to ensure seamless operation. Manage vendor relationships and lead contract or service-level agreement (SLA) discussions. Requirements: Education & Experience: Bachelors degree in Telecommunications, Information Technology, or a related field. 7+ years of experience in voice/network engineering with at least 2 years in a lead or senior technical role. Technical Skills: Strong knowledge of VoIP protocols (SIP, RTP, MGCP, H.323).

Role Summary: As the Voice Service Owner within the Unified Communication & Collaboration (UCC) function, you will be responsible for leading the voice infrastructure and voice recording services across BFSI clients. This includes ensuring telephony systems meet compliance standards, maintaining optimal performance, and driving strategic improvements. Key Responsibilities: Lead voice service strategy, design, and deployment across enterprise environments. Manage and maintain voice infrastructure including telephony systems, voice gateways, SBCs, and PSTN integration. Oversee voice recording platforms and ensure regulatory compliance in BFSI environments. Handle incident management, root cause analysis, and change control processes. Define SLAs/OLAs, monitor service performance, and execute service improvements. Collaborate with compliance teams to enforce voice security policies (DLP, encryption, recording). Coordinate with internal teams and vendors for operational support and escalations. Promote automation and innovation within voice services. Ensure voice services are delivered within defined budgets and performance targets. Required Skills & Qualifications: 10+ years in IT infrastructure/service management; 5+ years in voice services. Strong understanding of VoIP, SIP, SBCs, voice recording systems, and compliance needs. Experience managing Microsoft Teams Voice, Cisco CUCM, or similar enterprise voice platforms. Working knowledge of DLP, encryption protocols, and BFSI regulations. Certifications preferred: ITIL, PMP. Strong communication, documentation, and stakeholder engagement skills. Performance & KPIs: SLA and OLA compliance Voice incident resolution timelines Successful execution of change tickets Root cause analysis effectiveness Stakeholder satisfaction and audit readiness Required Skills UCC voice, Teams,verba

Job Title: Senior Developer C++ with VOIP Mission: Inspiring Collaboration: Making every Interaction count Background: STL is a global leader in optical and digital solutions, providing comprehensive digital transformation services, including product engineering, cloud, cybersecurity, data & AI, enterprise SaaS, and Unified Communication Solutions. Collaborating globally, we envision a future where businesses thrive through seamless connections and collaborative excellence. Guided by relentless innovation, STL Neox is a global AI-enabled Helpdesk and Unified Communication product. We offer cutting-edge UCaaS and CCaaS solutions prioritizing CX, including top-tier Hosted PBX, Softswitch tech, AI-driven solutions, Omni-channel engagement, and advanced Contact Centre services. Through Conversational AI, we ensure every interaction counts, empowering businesses to thrive with seamless connections. At STL Neox, we're looking for team players who prioritize customer satisfaction, embrace challenges with a "never say NO" attitude, and thrive on entrepreneurial thinking. If you're proactive, creative, and committed to shared success, join us in shaping a dynamic and inclusive workplace. Job Overview Location: Ahmedabad Job Type: Full-Time Experience Level: 6+ years Position Summary: We are seeking C++ developers with Depth knowledge of C++ programming with market running technologies. You will be responsible for designing, developing, and maintaining our core applications. You will be working closely with our product Owner, Product team, other developers, and the design team to create functional and user-friendly features. Responsibilities: Should be able to work independently Ability to guide developers on - Design, code, solution, review DB agnostic solution: move to Postgres, MySQL, CockroachDB, Oracle aligned with Platform Team 80% Micro services enabled Design and development of new requirements, features, Troubleshooting, KRA for Defects within given time Collaborating with the Product Owner to create and refine user stories and acceptance criteria Participating in PI Planning and creating Iteration plans and Team PI Objectives Developing and committing to Team PI Objectives and Iteration plans Working with the Product Owner to confirm that the code and acceptance tests, reflect the desired functionality, writing the code Conducting research, design, prototyping and other exploration activities Creating unit tests and automated acceptance tests Checking new code into the shared source code repository Pairing to write code and automated acceptance test cases Executing acceptance tests and maintaining the test cases in a shared repository Continuous improvement of the teams process Self-learning, able to understand code, fix issues, work on requirement, independent contributor Experience: In Depth knowledge of C, C++ programming. Proficient in OOP concepts. Hands on experience on SIP, RTP, UDP and TCP protocols. Working knowledge of SIP Server Application (B2BUA) or a SIP Client. Should have experience in working at different levels of SDLC. Should be good at Data Structures and Algorithms, Multi-Threading. Development experience in Linux Environment Hands on experience in Oracle, MySQL, PostgreSQL database and should be well versed with database concepts. Hands on experience in Unit testing framework, build automation tools and static code analyzer. Exposure to Agile/Scrum methodology will be an added advantage. Exposure to containers and micro services will be an added advantage. Experience in OS Migration activity and make sure backend supportive to that change. Experience in Monolithic to Micro service migration Requirements: Bachelors degree in computer science, Engineering, or related field. 6+ years of experience in C++ Programming with VoIP Domain Experience in Oracle, MySQL, PostgreSQL, SQL and No-SQL databases. Familiarity with version control systems such as Git. Strong problem-solving skills and attention to detail. Knowledge of CICD pipeline for deployment. Good to have knowledge of cloud platform.

Description Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Build knowledge and understanding of the WFM tools and solutions provided to stakeholders Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements. Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures Create a mechanism to gather feedback during the project lifecycle Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams Assist customer teams in change management strategies to ensure successful change management process implementation Provide on-call support which will require some nights and weekends. Occasional business travel and travel to other company facilities will be required Basic Qualifications 3+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Workforce Management experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 16 SEZ - H83 Job ID: A2960062

Position: Junior system administratorLocation: AhmedabadEmployment Type: Full-timeExperience -4+ YearsEducation: BE, B.Tech (CS/IT), MSc-IT Job Overview:We are seeking a skilled and experienced IT professional to join our team. The ideal candidate will have expertise in operating systems, networking, VOIP, IT security, and hardware installations. This role requires hands-on experience in configuring, troubleshooting, and maintaining IT infrastructure components, ensuring optimal performance and security. ResponsibilitiesInstall and configure: Install, configure, and test hardware and softwareMaintain: Maintain and update operating systems, applications, and network file systemsTroubleshoot: Troubleshoot and resolve technical issuesSecure: Secure data and systems, and ensure disaster recoverySupport users: Provide technical support to users, and ensure they have access to the right systemsManage inventory: Track and maintain hardware and software inventoryManage accounts: Manage user accounts, permissions, and access rightsOnboard users: Create user accounts and assign permissions for new employeesProvide training: Provide end-user training on new software applications . Skills and qualificationsStrong analytical skillsExcellent written and verbal communication skillsUnderstanding of computer hardware, software, and networkingPrevious experience in an IT support roleDegree in computer science, information technology, or a related field. Interested candidates may share their resume at seema.v@thedollarbusiness.com or contact via call/WhatsApp at 8957006620

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Own and manage customer implementation, ensuring successful CCaaS deployment. Perform end-to-end Network and IP Telephony assessments, identifying bottlenecks and areas for improvement. Analyze Signaling and Media streams, execute Network diagnostics to troubleshoot Voice quality issues. Work closely with CPaaS vendors and Carrier partners to optimize voice connectivity. Act as the primary technical contact for customers during UAT and post-Go-Live. Develop best practice guidelines for customers on network configurations and VoIP optimizations. Assist with customer training on voice quality monitoring tools and configurations. Qualifications & Skills: 5+ years of experience in VoIP, Telecom, and Networking domains. Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals ( UDP/TCP/IP, DNS, MPLS), QoS (latency, jitter, packet loss mitigation) and CCaaS platforms (e.g., Genesys, Five9, Amazon Connect). Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC. Hands-on experience with Network topologies, VPNs, IPSec, Firewalls, and NAT traversal for VoIP. Ability to collaborate with CPaaS vendors, Carrier partners, and Engineering teams. Strong troubleshooting skills, with experience using network monitoring and debugging tools. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Role Description We are seeking a skilled Voice Engineer to lead and maintain enterprise-grade voice and collaboration infrastructure. The ideal candidate should have hands-on expertise in Cisco Unified Communications Manager (CUCM), cloud-based UC platforms like AWS Connect, Microsoft Teams, Zoom, SBC Edge devices, and Verba Voice recording platforms. This role ensures seamless integration, security, and performance of voice services across hybrid environments. Key Responsibilities Manage and maintain the Voice Estate, ensuring optimal performance and availability. Perform capacity planning, monitoring, and maintenance of voice infrastructure. Collaborate with global, cross-functional teams in a multi-locational, matrixed environment. Work closely with Service Desk, Platforms, Information Security, and End User Services teams to ensure smooth voice operations. Take ownership of incidents, problems, and issues, ensuring timely resolution within SLAs/OLAs. Provide technical expertise for change requests, project work, and ongoing maintenance (e.g., firmware upgrades and patch cycles). Administer and optimize Session Border Controllers (SBCs) such as Sonus/Ribbon voice gateways. Support and configure Cisco Call Manager, Cisco Meeting Server, and Expressway-C/Expressway-E. Manage and maintain Verba Voice recording platforms. Administer and monitor voice devices through Logic Monitor. Support Power BI for voice device monitoring. Utilize network probes and packet capture analysis for troubleshooting and performance optimization. Maintain and enhance Standard Operating Procedures (SOPs) and documentation related to voice infrastructure. Participate in on-call rotations and weekend support as needed. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds. Perform firmware upgrades, patching, and system health checks. Monitor and optimize SBC configurations (Ribbon, AudioCodes). Collaboration & Support Configure voice systems (Cisco Unified CM, MS Teams Direct Routing, Ribbon, AudioCodes SBC). Integrate legacy PBX systems with cloud UC platforms (e.g., Teams Phone System, Zoom Phone). Design SIP trunking solutions, QoS policies, and disaster recovery plans. Work with network, security, and DevOps teams to ensure end-to-end voice service reliability. Provide Tier 2/3 support for critical incidents and mentor junior engineers. Documentation & Compliance Maintain detailed network diagrams, SOPs, and configuration guides. Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Qualifications And Experience Required Minimum 7 years’ experience as a Unified Communications Engineer in a large enterprise or global MNC environment. Hands-on experience in support and implementation of VoIP Technologies. Strong experience in managing Verba Voice recording platforms. Expertise in managing Session Border Controllers (SBCs) such as Ribbon/Audiocodes. Experience working with Cisco Call Manager and Microsoft PowerShell. Deep understanding of Microsoft Teams voice design and enterprise telephony integration. Experience in certificate management for maintaining the voice infrastructure. Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams. Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional But Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) – Collaboration Ribbon SBC Professional ITIL Certification (Preferred) Skills Microsoft Exchange,Voice Networking,Mobile Device Management

Company Details: Invecto is a Growing IT Infrastructure Solution firm. We are into End-to-End IT Services. We connect our customers with Innovative and Advanced Technologies which are new in the market. We design our solutions in such a way, which are the most innovative solutions that can help to collaborate business efficiently and derive business outcomes. Invecto enables you to unlock the sheer potential to reach your goals.Our key alliance partners are Cisco, CrowdStrike, Fortinet, Palo Alto, Aruba, HPE, Google Cloud, Microsoft Azure, Zscaler, Netskope, and so on. We work on the following areas :IT INFRASTRUCTURE SERVICES SECURITY AND MANAGED IT SERVICESCOLLABORATIONPERFORMANCE OPTIMIZATIONDATA CENTER SOLUTION Website: https://invecto.co.in/ Location :Pune, Baner. We are looking for an experienced Network Manager to lead and oversee the design, implementation, security, and maintenance of enterprise network infrastructure. The ideal candidate should have expertise in network architecture, security, cloud networking, and team management. This role involves leading a team of network engineers, ensuring network uptime, performance optimization, and implementing best practices for security and scalability. Key Responsibilities : Network Design & Strategy : Define and implement network architecture, policies, and best practices. Oversee LAN, WAN, SD-WAN, VPN, MPLS, and cloud networking solutions. Collaborate with IT leadership to align network infrastructure with business goals. Work with vendors and service providers for network procurement and upgrades. Network Security & Compliance Implement and manage firewalls, IPS/IDS, Zero Trust security, and VPNs. Ensure compliance with ISO 27001, NIST, GDPR, and industry regulations. Conduct security audits, penetration testing, and risk assessments. Manage incident response, threat detection, and disaster recovery planning. Team Leadership & Operation: Lead and mentor a team of network engineers and administrators. Establish SOPs, SLAs, and KPIs for network performance and service delivery. Collaborate with IT, cybersecurity, and cloud teams for seamless integration. Develop training programs to upskill team members in new technologies. Network Monitoring & Troubleshooting. Ensure 24/7 network availability and performance optimization. Utilize monitoring tools (SolarWinds, PRTG, Nagios, Wireshark, etc.). Troubleshoot complex network issues and provide escalation support. Oversee disaster recovery and business continuity planning. Cloud & Emerging Technologies Design and manage cloud networking solutions (AWS, Azure, GCP). Implement SDN (Software-Defined Networking) and SD-WAN for scalability. Explore AI-driven network automation and network-as-a-service (NaaS). Technical Skills: Networking: Advanced expertise in BGP, OSPF, MPLS, VLANs, QoS, STP, SD-WAN Security: Next-Gen Firewalls (Palo Alto, Cisco ASA, Fortinet), VPN, NAC, IDS/IPS Cloud Networking: AWS VPC, Azure Virtual WAN, Hybrid Cloud, ExpressRoute Wireless & VoIP: Cisco Meraki, Aruba, Ruckus, VoIP, SIP Trunking Network Automation: Python, Ansible, Terraform, Cisco DNA Center Monitoring Tools: SolarWinds, Wireshark, Nagios, PRTG Soft Skills : Leadership & Team Management – Leading, mentoring, and motivating teams. Strategic Planning – Aligning network infrastructure with business needs. Vendor & Stakeholder Management – Negotiating with ISPs, vendors, and service providers. Problem-Solving – Quick decision-making for critical network issues. Preferred Certifications : CCNP / CCIE (Cisco Certified Network Professional / Expert) JNCIP / JNCIE (Juniper Networks Certified Professional / Expert) PCNSE (Palo Alto Certified Network Security Engineer) AWS/Azure Networking Certifications ITIL Foundation (for IT Service Management) Education background : Bachelor of Engineering (Any stream …preferably E&TC, Computer, IT ) or MCA/MCM Soft Skills:Excellent written /verbal English communication, Team Leadership, Collaboration

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.Apply systems thinking to identify underlying problems and/or opportunities.Validate outcomes with clients, share alternative perspectives, and act on client feedback.Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.Deepen and evolve your expertise with a focus on staying relevant.Initiate open and honest coaching conversations at all levels.Make difficult decisions and take action to resolve issues hindering team effectiveness.Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platformsInstance creation & setupConfigurationApplication DevelopmentCCaaS integration with CRM , ITSM & other host applicationSIP TrunkingUnderstanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation