1657 Voip Jobs - Page 44

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 13, 2025 Job number 1830803 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful engineer skill set: o Problem isolation and solving techniques. o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. o Act as a subject matter expert regarding product / configuration. o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The ideal candidate works well in a team: o Strong collaborator across the business, including our Development Teams. o Ability to receive feedback and recognize areas of improvement. o Keeps stakeholders informed to ensure customer success. We are looking for someone who is dependable: o Demonstrates ability to consistently make and keep commitments to customers and team members. o Effective time management by utilizing available time to progress current cases forward. o Proactively looking for opportunities to contribute to the success of the team. o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 7+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred experience in one or more of these areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Company Description KOL Telecom Services LLC. is a leading innovator of small business Voice over IP (VoIP) Phone services. As an FCC 499A, 214 Licensed Telecom Carrier in the United States of America, KOL Telecom has over 100 active interconnects. Delivering robust telephone system services and features at an affordable price, KOL Telecom provides value, technology, and service to customers of all sizes. Role Description This is a full-time on-site role as a Carrier Relations Manager located in Coimbatore. The Carrier Relations Manager will be responsible for managing carrier relationships, negotiating contracts, handling SMS services, driving sales, and managing wholesale operations. Qualifications Carrier Relationships and Contract Negotiation skills Experience in SMS services and Sales Wholesale operations management skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment Bachelor's degree in Business Administration, Telecommunications, or related field Show more Show less

Job Description Are you passionate about crafting seamless mobile experiences? Join us as an iOS Developer and be a part of our mission to build innovative, user-friendly applications that stand out in the App You'll Do : Develop and maintain scalable, high-performance iOS applications using Swift. Implement Apple's design principles and interface guidelines for intuitive user experiences. Work with frameworks like CoreData, CoreGraphics, CoreLocation, and CoreAnimation to enhance app functionality. Optimize app performance through threading, profiling, and performance tuning. Integrate real-time databases (Firebase, DynamoDB), cloud messaging APIs, and push notifications. Implement VoIP Notifications, CallKit, payment gateways, and dynamic libraries for modular applications. Write clean, reusable code and ensure high-quality software through unit testing. Collaborate with cross-functional teams to deliver exceptional mobile You Bring : Strong knowledge of Swift and iOS development. 1-4 Years of work experience. Familiarity with open-source libraries, Cocoapods, and version control tools like Git. Solid understanding of the complete app development lifecycle, including certificates and profiles. A proactive approach to discovering and implementing new technologies to maximize Join Us? Exciting Projects : Work on impactful applications with a focus on innovation and quality. Skill Development : Learn and grow in a collaborative, tech-savvy environment. Career Progression : Build your career with mentorship and growth opportunities. (ref:hirist.tech) Show more Show less

Working Days : 5 Days & 9 hrs Location : Ahmedabad - onsite Job Description Role : Software Architect - Embedded You are an Energetic, Passionate, and Innate Software Technology Leader having excellent knowledge of designing and developing Linux based embedded products and having an experience of 8+ years with at least 4-5 years of experience of technical leadership. You possess very good knowledge of Software Architecture and Design, Design Patterns, OOPS concepts, Data Structures and Algorithms, Messages Queues, Multi-threading applications, Networking concepts and software security. You are competent to design, develop and deliver Software applications and embedded products. Technical Skills Required Hands-on experience in C/ C++, Embedded C (Very strong exposure in C Programming concepts). Linux, Command of Linux OS. IPC Inter-Process Communication exposure (Multithreading and Socket Programming). Working experience or Knowledge with Microprocessors like Arm 7/9, Cortex A8/A15, Qualcomm, Intel, IMX,NXP etc will be a huge plus. You have sound knowledge and hands-on experience in one or more Technologies/Platform like Socket Programming, Multi-Threading, ONVIF/RTSP, Video codecs H264/H265, Video Parsing of H264/H265, Image processing, Embedded Web Server, BLE, WIFI, RS485. UART, Push Notification (FCM), VoIP (SIP & RTP). You possess good knowledge and working experience in one or more Tech Stacks/Frameworks like Ffmpeg, Gstreamer, QT/QML, LIVE555, OpenCV(Image Processing), Networking Fundamentals, Basic Linux commands. You are proficient in at least two or more languages from among C, JAVA, Python, C++, HTML/CSS, JQuery/Javascript. You take complete ownership of timely product delivery with impeccable software quality. You have experience in building, leading, and managing multi-engineer project teams. You have the ability to navigate the teams through fast changing market needs. You possess strong people leadership skills in growing/nurturing/mentoring the young engineers. You are a motivated problem solver who can accurately document and communicate issues, can present the problem and solution in a short and crisp manner without taking into circles. You have a good understanding of JIRA, Confluence, SVN, Fisheye, Crucible, Sonar/Parasoft/LDRA and Nessus/Nexpose. (ref:hirist.tech) Show more Show less

Responsibilities: * Manage client relationships through regular engagement * Close sales through effective negotiation techniques * Generate leads through telecom expertise * Present sales pitches with confidence

we're looking for a results-driven VoIP Sales Representative to join our growing sales team at The Telephony Co. You will be responsible for engaging with potential customers, understanding their communication needs, and offering the right VoIP solutions. you'll manage the full sales cycle, from inquiry handling to closing deals, while ensuring a great customer experience. Key Responsibilities Handle inbound and outbound VoIP sales inquiries professionally. Build and maintain strong customer relationships to promote loyalty. Present and upsell VoIP services tailored to client needs. Work closely with internal teams to ensure a smooth onboarding process. Utilize CRM tools to track, manage, and close leads effectively. Achieve and exceed monthly and quarterly sales targets. Stay updated on VoIP industry trends and product updates. Requirements Graduate with excellent communication and persuasion skills. 1-3 years of experience in sales (VoIP or SaaS experience preferred). Familiarity with CRM platforms and sales processes. Ability to work independently and thrive in a target-driven environment. Willingness to work flexible shifts, including rotational hours.

We are looking for a dedicated and enthusiastic Customer Support Executive to join our support team at The Telephony Co. In this role, you'll be the first point of contact for our customers, ensuring quick resolution of their queries and maintaining high levels of satisfaction. you'll play a vital part in delivering a seamless communication experience to our clients. Key Responsibilities Respond promptly to customer queries via phone, email, or chat. Identify customer needs and provide appropriate solutions. Guide customers through our VoIP and telephony services. Record and resolve complaints with a customer-first approach. Coordinate with technical teams to ensure timely resolutions. Maintain accurate records of customer interactions and updates. Requirements Fresher or up to 1 year of experience in customer support. Excellent communication skills in English and Hindi. Ability to remain calm and empathetic under pressure. Basic understanding of cloud-based services is a plus. Willingness to work flexible shifts, including rotational hours.

- VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Job Title APAC Finance FBM Senior Manager Management Level :06- Senior Manager Location:Bangalore Must have skills: Finance |Revenue| Forecasting | Finance Advisory Good to have skills: Excel, Powerpoint Job Summary : The Market Unit FBM SM a key role in the Finance organization providing data-led insights to advise senior business leaders. They also play a critical role in managing the day-to-day finance operations working closely with business. Roles & Responsibilities: Trusted business advisor to all key stakeholders (CFO, CEO, DOO, Sales Lead) preparing financial and investment analysis into regular monthly business reviews and other strategic meetings as required. Provide business insight and analysis of the local P&L and trends using internal analytics tools to provide recommendations to drive actions. Lead regular forecasting and reporting activities both backward and forward looking, assist Controllership with audit enquiries, ensure compliance to internal policies and US GAAP and highlight risks as required. Effective co-ordination across Accenture including other finance functions, Sales, HR, Quality and Risk, Business Leaders and Business Operations. Transformation champion in the ever-changing technology landscape, as well as coaching the finance teams and business stakeholders. Work alongside other finance functions to ensure timely collection of invoices and proactively manage working capital. Occasionally represent the finance function in new deal approvals, working alongside sales and pricing teams to assess the risk and financials of opportunities. Be a role model and face of finance for the local and global finance teams; support with coaching and mentoring, instill a sense of community and drive best practices amongst the finance workforce. Professional & Technical Skills: 10+ years in similar Finance roles (preferably, P&L management, planning and forecasting, corporate development/transaction services, finance advisory roles). Proficient in Microsoft applications (Excel, PowerPoint) Additional Information: About Our Company | AccentureQualification Experience: 10+ years in similar Finance roles (preferably, P&L management, planning and forecasting, corporate development/transaction services, finance advisory roles). Educational Qualification: Undergraduate degree in Finance / Accounting. Professional accounting qualification preferred.

Job Title - GN - SONG - Service - CX - Speech Analytics Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: : Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Job Summary : As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities: Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing. Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms. Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment. Professional & Technical Skills: A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms Experience in contact center operations including operational and performance excellence Prepare the power point readouts with analysis to the clients. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : SAP S/4HANA for Pharmaceuticals Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance end to end. This involves analyzing and designing/re-designing business processes and defining parts of an organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead process improvement initiatives within the organization.- Develop and implement strategies to enhance business function performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA for Pharmaceuticals.- Strong understanding of pharmaceutical industry processes.- Experience in implementing SAP S/4HANA solutions for pharmaceutical companies.- Knowledge of regulatory requirements in the pharmaceutical sector.- Hands-on experience in business process analysis and optimization. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP S/4HANA for Pharmaceuticals.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role Basic Qualifications: Bachelor s degree from a four-year accredited institution At least five years of IT experience deploying, developing, or administering cloud-based Voice environments Ability to work a rotating on-call schedule Additional education and experience may be considered as a substitution for the minimum requirements Position Requirements: Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms - Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and related troubleshooting tools Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards Experience provisioning and troubleshooting carrier communication services including VoIP, PRI, SIP Demonstrable ability to visualize and create detailed diagrams of complex communication systems, including detailed call flow diagrams and system integration diagrams Experience in troubleshooting and resolving incidents in a complex world-wide enterprise network environment Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available Requires the ability to work on multiple work tasks of varying scope and scale Working experience with project management or LEAN / Agile methodologies Ability to work with external vendors and suppliers to implement and support voice systems Ability to work individually as well as part of an overall, sometimes virtual team Effective communicator both written and verbal. Able to tailor message based on targeted audience. Experience creating technical standard operating procedures (SOPs) and processes Preferred Qualifications: Bachelor s Degree or Master s Degree in areas such as Computer Science, Information Technology, Engineering, or Mathematics Experience with or certification in ITIL / ITSM Industry certifications from Zoom, Microsoft, or other VOIP Technologies Experience with automation and scripting Experience in a technology-focused and/or eCommerce environment Experience working in a PCI regulated environment

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot Good to have skills : Incident Management, Java, ServiceNowMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in troubleshooting and optimizing existing applications to enhance performance and user experience, while maintaining a focus on quality and efficiency throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Spring Boot.- Good To Have Skills: Experience with Incident Management, Java, ServiceNow.- Strong understanding of RESTful web services and microservices architecture.- Experience with database management systems and SQL.- Familiarity with Agile development methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Spring Boot.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

International Chat/Voice Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- Voice Process / Chat Process (Chat/Voice Process) Note:- Work From Office. Salary :- 3 Lack CTC to 6 Lack CTC Min 1 Year international BPO Experience Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat/Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 5 days Working and 2 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

Network Engineer would be responsible for maintaining and managing information technology systems and networks within an organization. Ensure the functionality of computer and telecom systems by establishing protocols, providing technical support.

International Chat/Voice Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- Voice Process / Chat Process (Chat/Voice Process) Note:- Work From Office. Salary :- 3 Lack CTC to 6 Lack CTC Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat/Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 5 days Working and 2 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

Position Title: Customer Service Representative Location: Romania Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs Experience Minimum 6 months -1 year of demonstrated customer service-oriented experience Functional Skills High level Integrity, understand & abide by our business practices Willingness to learn (LOB specific product/service, policies & processes), execute and improve Ability to effectively navigate through desktop tools, applications and websites Basic Knowledge on MS Office Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing Ability to utilize various documentary and personnel resources to craft case-specific action plans Ability to work with a sense of urgency Ability to spot and report areas for continuous process improvement This role is temporarily remote due to COVID-19. You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9) Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred. Soft Skills Must possess excellent oral and written communication skills in German/French/Italian + English Ability to express precisely and with clarity Excellent listening & Probing Skills Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused Ability to express empathy and exhibit a desire to help others Provide case handling that is unique and based on each individual customer’s specific needs and schedule Ability to de-escalate difficult customer issues to full resolution Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology Ability to handle high volume of tikets, phone calls, and chats. Being a true team player is a must. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Apply If you are from Romania Only(Required) Yes No Attach resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less

About Teleforce: Teleforce is a leading Communication Platform as a Service (CPaaS) solution, empowering businesses with advanced communication tools like IVR, predictive dialers, transactional emails, SMS, WhatsApp Business API, and more. We are at the forefront of AI-driven innovation and programmatic advertising, aiming to revolutionize how businesses interact with their customers globally. Role Overview: At Teleforce, you will play a key role in driving direct sales and business growth by identifying and engaging potential clients, delivering tailored product demonstrations, and closing deals. Your focus will be on understanding customer challenges, aligning them with Teleforce’s communication solutions, and building strong relationships that lead to long-term success and revenue generation. Key Responsibilities: 1. Lead Generation and Conversion: · Identify potential customers through outbound prospecting, networking, and inbound leads. · Engage with prospects to understand their needs and propose tailored Teleforce solutions. 2. Sales Strategy Execution: · Develop and execute strategic sales plans to achieve and exceed monthly and quarterly targets. · Drive the end-to-end sales process, including prospecting, presenting, negotiating, and closing deals. 3. Client Relationship Management: · Build strong, long-lasting relationships with clients to drive customer satisfaction and retention. · Act as the primary point of contact for all customer-related inquiries, ensuring timely resolution. 4. Market and Product Knowledge: · Gain a thorough understanding of Teleforce products. · Stay up to date with market trends and competitors to position Teleforce effectively. 5. Reporting and Analysis: · Maintain accurate records of sales activities, pipeline, and client interactions in CRM systems. · Prepare periodic sales reports and provide insights for performance improvement. Required Skills and Qualifications: Proven experience of 1-3 years in sales, with strong communication and interpersonal skills. Excellent negotiation and presentation skills. Background in VoIP, cloud-based telecommunication solutions, or IT infrastructure. Experience in handling B2B clients and enterprise-level sales. Application Process: If you’re ready to lead Teleforce’s marketing efforts to new heights, send your resume and a brief cover letter to hradmin@teleforce.in Show more Show less

. Responsible for network site planning, equipment deployment planning, deployment managing and basic design of network instances. Completes network deployment, manages contract teams in deployment, provisions and supports, wireless, Ethernet transport regional network serving residential and commercial customers. Responds to network incidents, determines resources needed for correction and corrects or leads team involved in resolving incident. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities 5+ years of experience in network design, implementation, installation, maintenance and to include: SDWAN technologies troubleshooting of complex networks. Equivalent combination of education and experience considered. CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered Strong working knowledge of various Vendor routers, switches, firewalls, SDWAN appliances and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint Strong understanding of networking technologies High Availability protocols such as; HSRP, VRRP, GLBP IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN, QOS, Traffic Policing and Shaping ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP Switch VLANs, VTP, STP, Wireless Networking Understanding of VoIP, SIP and PRI voice technologies Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role. Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations. Strong verbal skills, to include technical presentations to all levels of technical expertise. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary This team provides 3rd line technical support for GTT’s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT’s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties And Responsibilities 3rd line break/fix support for customer services across the multinational and multivendor GTT network. Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues. Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Provides work instructions, guidelines and training sessions to junior engineers when required. Communication and documentation of customer and service-specific support information to the 1st line teams. Proactive problem management based on technical and trend analysis to drive ever-better network performance. Technical review and ownership of key network management systems. Scope new developments to support continuous improvement of network quality and resilience. Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention. Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security. Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 24x7 shifts (5 Days working / 2 Days Off – Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. Show more Show less

ICT- System Engineer -L1 Level Support IT Support Technician plays key role in supporting IT infrastructure of GTT. This position requires wide and overall knowledge in local area networking, client OS, Linux, Windows and Active Directory network, and SIP system (but not limited to them). Successful candidates may be required to perform on-call duty on rotational bases and support 24/5 on shifts. While his/her primary role is end user computing support, s/he will be also occasionally required to take active role in implementing new systems, diagnosis of IT problems outside their scope of responsibility. Supervision and assistance by management / senior engineer are provided remotely most of the time, thus successful candidate will be required have a broad range of knowledge and experience. Description Of Essential Functions 1: Core troubleshoot and correct complex deployment issues, 2: End-user/client computer support. 3: Perform operating system imaging and software and settings deployment services from a customer/offshore site. 4: Windows Client/Server OS support. 5: Installation and first-level support for VoIP phone system. 6: Procurement of hardware and software, and managing assets/inventory. 7: Documentation (creation and updates of procedure document, manuals, tips and other useful articles in English). 8: Networking troubleshooting and configuration. 9: Test and evaluation of new software and/or system. 10: Provides on-site support for deployment, configuration and troubleshooting systems, with remote assistance from senior engineers (in Austin, London, for example). Essential Skills 1: Experiences in installation and configuration of Windows 8 and 10 or RHEL 5 or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred. 2: Basic knowledge of LAN/WAN (Ethernet TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred. 3: Helpdesk, user support technician/operator experience with server hardware support experience. 4: Effective communication skills via phone and email in English are mandatory. 5: Business Level English Skills 6: Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run. Work location: Pune Employment Type: Fulltime Education Experience Degree in relevant field (B.A /BE / BCA Preferred) Required 3 to 4 Years of Experience in Windows Client/Server OS & Core WindowsTroubleshoot. Preferred Qualifications Required Degree N/A Preferred Degree Any Degree Years Of Experience / Description Required at least 3 to 4 years of experience in IT Show more Show less

Incident Manager GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Job Profile Summary The Incident Manager is responsible for leading the resolution of incidents affecting customer services across a specified geography. Role Summary The Customer Incident Manager is responsible for leading the resolution of incidents affecting customer services across an international geography. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, facilitate and co-ordinate the necessary activities for customer incidents/requests to be resolved/completed with minimal impact to SLAs, which may range from straightforward to more complex technical requirements, including post incident/request follow-up activities. The role requires a significant amount of autonomy, so the Incident Manager should be comfortable working with minimal direction, with the ability to thrive in a fast paced and ever-changing environment. Job Scope Interacts with Service Desk, NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management, 3rd Parties, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Interacts with service desk, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Duties And Responsibilities Ensure frequency of internal/external communications are maintained as needed in a timely manner, and is always clear, concise, meaningful, professional, and efficient. Review and trigger both technical and hierarchal escalations, escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g., Service Manager, Account Manager). Review and manage customer requests that involve internal GTT departments and external partners. Identify problems and raise them to the Problem Management team. Review and revise processes, policies, and procedures on a regular basis to drive efficiency and effectiveness within Service Assurance. Maintain an exceptional level of customer service and experience during any engagements with all departments (internal or external). Understanding and familiarity with Customers’ services and solutions. Provide feedback to appropriate Line Manager on how Incident Management, the Service Desk and supporting functions can improve. Provide mentoring and guidance to Service Desk Engineers. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Train new starters Support and participate as required in any Assurance related programs. Support the Line Manager / Department Manager, undertaking ad hoc/delegated tasks of a similar level and responsibility as may be required. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 24x7 shifts (5 Days working / 2 Days Off – Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. Show more Show less