1136 Voip Jobs - Page 44

Job Description: Roles and Responsibilities Acting as Tier 2 support for ATT Business Network Solution Team. 24x7 Work Environment with Predominantly US Business Hours Prioritizing and analyzing the alerts and events in the network Handing incoming calls from ATT customers, ISPs other ATT work centers. Advance technical knowledge of troubleshooting, configuration maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Rukas, Service Now, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Handling Aruba, Cisco, Ruckus wireless controller, access points and switches. Knowledge of performing Incident Triage while acting as first responders as a service desk supporting ATT Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Updating ticketing systems and tools documenting incident chronology Managing and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and ATT business partners) for sectionalization and formulation of testing plans, while providing end to end support. Escalate ticket according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Updating ticketing systems and tools documenting incident chronology Managing and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and ATT business partners) for sectionalization and formulation of testing plans, while providing end to end support. Escalate ticket according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge and Skills Required to Perform the Role Technical Skills: - Minimum 2-3 years of relevant experience in IT service industry working on telecommunications managed network infrastructure solutions. No less than 2 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 1-2 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Knowledge on troubleshooting Aruba, Meraki, Ruckus, and SIM based Routers / Modems (LTE / 5G) Proficient knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Understanding of Network protocols, Routing, Switching, Wired and Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services Cloud based Wireless controllers. Effective technical coordination skills and knowledge vendor management for network hardware equipment, cloud based virtual servers and effective management of ISPs and other network service providers Professional Skills:- Excellent communication skills (verbal written, technical interpersonal) Excellent voice over IP tele conference handing skills and telephone etiquette Excellent problem-solving skills and ability to work under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility Ability to work well in a team. Years of Experience : 3+yrs Education :BE/B.TECH + CCNC / CMA / ACSA/ ACA Certified Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-52269 Date posted 01/27/2025

COGNIZANT -PERMANENT POSITION Cisco Voice (CUCM, Cisco UCCX, VOIP Telephony; Cisco Communication Products) SME Cisco Telephony and VoIP exp, Video Conferencing and Contact Centre experience Bangalore or Pune exp- 6+ ctc-18 LPA 24 / 7 Rotational shift

Role Description We are seeking a skilled Voice Engineer to lead and maintain enterprise-grade voice and collaboration infrastructure. The ideal candidate should have hands-on expertise in Cisco Unified Communications Manager (CUCM), cloud-based UC platforms like AWS Connect, Microsoft Teams, Zoom, SBC Edge devices, and Verba Voice recording platforms. This role ensures seamless integration, security, and performance of voice services across hybrid environments. Key Responsibilities Manage and maintain the Voice Estate, ensuring optimal performance and availability. Perform capacity planning, monitoring, and maintenance of voice infrastructure. Collaborate with global, cross-functional teams in a multi-locational, matrixed environment. Work closely with Service Desk, Platforms, Information Security, and End User Services teams to ensure smooth voice operations. Take ownership of incidents, problems, and issues, ensuring timely resolution within SLAs/OLAs. Provide technical expertise for change requests, project work, and ongoing maintenance (e.g., firmware upgrades and patch cycles). Administer and optimize Session Border Controllers (SBCs) such as Sonus/Ribbon voice gateways. Support and configure Cisco Call Manager, Cisco Meeting Server, and Expressway-C/Expressway-E. Manage and maintain Verba Voice recording platforms. Administer and monitor voice devices through Logic Monitor. Support Power BI for voice device monitoring. Utilize network probes and packet capture analysis for troubleshooting and performance optimization. Maintain and enhance Standard Operating Procedures (SOPs) and documentation related to voice infrastructure. Participate in on-call rotations and weekend support as needed. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds. Perform firmware upgrades, patching, and system health checks. Monitor and optimize SBC configurations (Ribbon, AudioCodes). Collaboration & Support Configure voice systems (Cisco Unified CM, MS Teams Direct Routing, Ribbon, AudioCodes SBC). Integrate legacy PBX systems with cloud UC platforms (e.g., Teams Phone System, Zoom Phone). Design SIP trunking solutions, QoS policies, and disaster recovery plans. Work with network, security, and DevOps teams to ensure end-to-end voice service reliability. Provide Tier 2/3 support for critical incidents and mentor junior engineers. Documentation & Compliance Maintain detailed network diagrams, SOPs, and configuration guides. Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Qualifications And Experience Required Minimum 7 years’ experience as a Unified Communications Engineer in a large enterprise or global MNC environment. Hands-on experience in support and implementation of VoIP Technologies. Strong experience in managing Verba Voice recording platforms. Expertise in managing Session Border Controllers (SBCs) such as Ribbon/Audiocodes. Experience working with Cisco Call Manager and Microsoft PowerShell. Deep understanding of Microsoft Teams voice design and enterprise telephony integration. Experience in certificate management for maintaining the voice infrastructure. Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams. Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional But Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) – Collaboration Ribbon SBC Professional ITIL Certification (Preferred) Skills Microsoft Exchange,Voice Networking,Mobile Device Management

Infinite Computer Solutions India Pvt. Ltd. is looking for Senior Technical Lead to join our dynamic team and embark on a rewarding career journey. Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Liaising with team members, management, and clients to ensure projects are completed to standard. Identifying risks and forming contingency plans as soon as possible. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. Keeping up-to-date with industry trends and developments. Updating work schedules and performing troubleshooting as required. Motivating staff and creating a space where they can ask questions and voice their concerns. Being transparent with the team about challenges, failures, and successes. Writing progress reports and delivering presentations to the relevant stakeholders.

Job Summary We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI. The engineer will work closely with cross-functional teams to maintain high system performance, support configuration and customization, and ensure compliance with security standards. Must Have Skillsets (Mandatory) - Technical Expertise: Proficiency in contact center technologies, including IVR, conversational AI bots, quality management, recording, workforce management, and PCI compliance. - Troubleshooting and Maintenance: Strong skills in diagnosing and resolving system issues, performing root cause analysis, conducting system health monitoring, and performing routine software updates and patches. - System Configuration: Experience with IVR configuration and customization, and validating solution designs with system architects. - Cloud Platforms: Familiarity with AWS, Microsoft Azure, and cloud application architecture, including microservices, Kubernetes, and Docker. - Communication Skills: Strong verbal and written communication skills, with the ability to collaborate effectively across teams. Good to Have Skillsets (Optional) - Networking and Security: Knowledge of VOIP, SIP, messaging, carrier infrastructure, networking, and security. - Data Analysis: Experience in data analysis within contact center environments, including proficiency in data analysis tools like Excel, SQL, Power BI, and Tableau. - Automation: Knowledge of scripting languages such as Python and JavaScript for automation. - Industry Experience: Prior experience in the airline industry or working within high-volume contact centers. Qualifications and Experience - Education: Bachelor s degree in IT, Computer Science, or a related field. - Certifications: Genesys Certification or relevant training (Cloud or Engage preferred). - Experience: Proven experience in contact center technical support, data analysis, and cloud environments. - Professional Attributes: Strong analytical and problem-solving skills, ability to handle multiple priorities in a fast-paced environment, and a collaborative mindset for cross-functional work.

Configure and troubleshoot Cisco Unified Communications Manager (CUCM) Unity Connection, Expressways, Webex Meeting, Webex Video Conferencing Devices and Management viaControl Hub Install and configure Cisco voice gateways, ISR routers, switches and other Cisco voice equipment. Develop and implement Voice dial plans. Provide level 2, 3 support for complex Collaboration issues. Participate in Incident Management, Change Management, Project planning andimplementation. Collaborate with other engineers, project managers and customers. Produce HLD/LLD documentation for Collaboration solutions. Design and implement Cisco voice solutions for customers. Sound knowledge on LDAP, AD LDS and Cisco Directory Connectors Requirements: Bachelors degree in computer science, engineering or related field. Cisco CCVP, CCNA Collaboration or CCIE Collaboration certification. 5-10 years of experience with Cisco Collaboration solutions. Strong knowledge of Cisco Unified Communications Manager, Unity Connection, Voice gateways, Webex Meeting and Webex Video Conferencing Devices Experience with SIP Trunking, MGCP and other VoIP protocols. Hands on Experience with Cisco Webex Calling Multi Tenant Experience with QoS and Voice VLANs. Experience With ServiceNow Excellent communication and problem solving skills. Good to have Shell and Python Scripting knowledge Ability to work independently and in a team environment. Ability to work in 24x7 rotational shifts. Required to be on call support as needed. Preferred Skills: Experience with Cisco Unified Communication Manager (CUCM) Experience with Cisco Emergency Responder (CER) Experience with Cisco Unified Border Element (CUBE) Experience with Session Border Controllers (SBC) Experience with Cisco Webex Calling Multi Tenant Experience with Cisco Webex Teams, Webex Meetings, Webex Video Conferencing and Control Hub (CH) Experience with LDAP, AD LDS and Cisco Collaboration Hybrid Solutions such as Hybrid Data Security and Hybrid Calendar Services

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather requirements and design engineering systems. Develop and implement engineering architecture for physical products. Conduct simulations and test methods to validate the functionality and performance of the systems. Manage feature plan implementation and ensure timely delivery. Perform design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering principles and practices. Experience in designing and developing engineering systems. Knowledge of system integration techniques and methodologies. Hands-on experience with simulations and test methods. Good To Have Skills:Experience with network protocols and technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Project Control Services Practitioner Project Role Description : Support projects in the Technology Delivery Centers by tracking and managing project management office activities. Proactively monitor, manage and report on execution of deliverables. Must have skills : Learning Delivery Strategy Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BTech BE MCA Equivalent IT Qualification Summary :You will be responsible for tracking and managing project management office activities. Your typical day will involve proactively monitoring, managing, and reporting on the execution of deliverables related to Learning Delivery Strategy. Roles & Responsibilities: Develop and implement Learning Delivery Strategy for projects in the Technology Delivery Centers. Track and manage project management office activities related to Learning Delivery Strategy. Proactively monitor, manage, and report on the execution of deliverables related to Learning Delivery Strategy. Collaborate with cross-functional teams to ensure the successful implementation of Learning Delivery Strategy. Stay updated with the latest advancements in Learning Delivery Strategy and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Experience in Learning Delivery Strategy. Must To Have Skills:Strong project management skills. Good To Have Skills:Experience in Agile methodology. Good To Have Skills:Experience in Learning Management Systems. Good To Have Skills:Strong communication and collaboration skills. Additional Information: The candidate should have a minimum of 3 years of experience in Learning Delivery Strategy. The ideal candidate will possess a strong educational background in Learning and Development, Education, or a related field, along with a proven track record of delivering impactful Learning Delivery Strategy solutions. This position is based at our Bengaluru office. Qualification BTech BE MCA Equivalent IT Qualification

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time education Key Responsibilities:-Supporting day to day operational support for MS Live Events -Supporting 2D broadcast events using Studio software and AV devices -Supporting 3D broadcast event using Aximmetry Software along with AV devices -Supporting Virtual Client visits -Supporting Offsite events where Teams Video or VC call need to be enabled Technical Experience:-Min 1 to 2 years of Experience as Broadcast Technical engineer -Hands on experience with Video Mixer, Audio Mixer and other Audio/Visual devices -Good to have experience on Studio software like OBS, Vmix, Wirecast Aximmetry Professional Experience: Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Work independently with minimal assist \Educational Qualification:Any degree / 15 years of Full time education Additional Information:Good to have Video Conferencing infrastructure knowledge/experience Qualification Any degree 15 years of Full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FIORI/Gateway architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BTech or 15 years of full time Education Summary :As a Software Development Engineer, you will be responsible for analyzing, designing, coding, and testing multiple components of application code across one or more clients. Your typical day will involve working with SAP FIORI/Gateway architecture, performing maintenance, enhancements, and/or development work. Roles & Responsibilities: Design and develop SAP FIORI/Gateway architecture-based solutions for clients. Perform maintenance, enhancements, and/or development work on SAP FIORI/Gateway architecture-based applications. Collaborate with cross-functional teams to ensure the successful delivery of SAP FIORI/Gateway architecture-based solutions. Provide technical guidance and support to team members on SAP FIORI/Gateway architecture-based solutions. Stay updated with the latest advancements in SAP FIORI/Gateway architecture and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong knowledge of SAP FIORI/Gateway architecture. Good To Have Skills:Experience with SAPUI5, OData, and SAP HANA. Experience in analyzing, designing, coding, and testing multiple components of application code. Experience in providing technical guidance and support to team members. Strong understanding of software development life cycle (SDLC) methodologies. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 3 years of experience in SAP FIORI/Gateway architecture. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful SAP FIORI/Gateway architecture-based solutions. Required SAP UI5 as secondary skill. This position is open for . Qualifications BTech or 15 years of full time Education

Project Role : Infrastructure Consulting Practitioner Project Role Description : Support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. Apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Must have skills : Microsoft Teams Infrastructure, Enterprise Voice & Video Infrastructure Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or Equivalent Summary :As an Infrastructure Consulting Practitioner, you will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. You will apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Your typical day will involve collaborating with clients to understand their infrastructure needs, designing and implementing solutions, and ensuring the smooth operation of the infrastructure. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with clients to understand their infrastructure needs and requirements. Design and implement IT infrastructure solutions that are scalable and optimized for operational efficiencies. Ensure the smooth operation of the infrastructure by monitoring performance and addressing any issues or bottlenecks. Provide technical expertise and guidance to clients on infrastructure best practices. Stay updated with the latest industry trends and advancements in IT infrastructure. Assist in the evaluation and selection of infrastructure technologies and vendors. Conduct infrastructure assessments and audits to identify areas for improvement. Develop and maintain documentation related to infrastructure design, configurations, and processes. Collaborate with cross-functional teams to integrate infrastructure solutions with other systems and applications. Train and mentor junior team members to enhance their technical skills and knowledge. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Teams Infrastructure, Enterprise Voice & Video Infrastructure. Experience in designing and implementing IT infrastructure solutions. Strong knowledge of network architecture and protocols. Familiarity with cloud computing technologies and platforms. Experience in managing and troubleshooting IT infrastructure issues. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Teams Infrastructure. This position is based at our Gurugram office. A BE or Equivalent degree is required. Qualifications BE or Equivalent

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Cobol Mainframe Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for ensuring that the applications are developed according to specifications and delivered on time. Your typical day will involve collaborating with the team, making team decisions, and engaging with multiple teams to contribute to key decisions. You will also provide solutions to problems for your immediate team and across multiple teams, showcasing your problem-solving skills and expertise in application development. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Design, build, and configure applications to meet business process and application requirements Ensure that applications are developed according to specifications Deliver applications on time Professional & Technical Skills: Must To Have Skills:Proficiency in COBOL Strong understanding of software engineering principles and methodologies Experience in designing and developing applications Knowledge of database management systems Experience with debugging and troubleshooting applications Additional Information: The candidate should have a minimum of 7.5 years of experience in COBOL This position is based in Noida A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Oracle Mobile Workforce Management (MWM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years continuous education Summary :As a Software Development Engineer, you will be responsible for analyzing, designing, coding, and testing multiple components of application code using Oracle Mobile Workforce Management (MWM) across one or more clients. Your typical day will involve performing maintenance, enhancements, and/or development work in Chennai. Roles & Responsibilities:To handle issues with experience and technical knowledge in the above modules, ability to quickly analyze issues reported in WFM, NPM and ENGAGE products expertise within Nice and ability to analyze and synthesize feedback from customers and prospects Subject matter expert for the WFM,NPM, Engage or anyone Professional & Technical Skills:1 NICE PRODUCT SKILL - WFM 2 NICE PRODUCT SKILL - NPM 3 NICE PRODUCT SKILL ENGAGE NICE Certification is added advantage and will be preferred Additional Information: The candidate should have a minimum of 3 years of experience in Oracle Mobile Workforce Management (MWM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Chennai office. Qualifications 15 years continuous education

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Python (Programming Language) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for ensuring that the applications are developed according to specifications and delivered on time. Your typical day will involve collaborating with the team, making team decisions, and engaging with multiple teams to contribute to key decisions. You will also provide solutions to problems for your immediate team and across multiple teams, showcasing your problem-solving skills and expertise in application development. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Design, build, and configure applications to meet business process and application requirements Ensure that applications are developed according to specifications Deliver applications on time Professional & Technical Skills: Must To Have Skills:Proficiency in Python (Programming Language) Strong understanding of software development principles and methodologies Experience in designing and developing applications Knowledge of database management systems Familiarity with front-end technologies such as HTML, CSS, and JavaScript Additional Information: The candidate should have a minimum of 5 years of experience in Python (Programming Language) This position is based at our Hyderabad office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Adobe Experience Platform (AEP) Good to have skills : Java Enterprise Edition Minimum 12 year(s) of experience is required Educational Qualification : Min 15 years of continuous education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Adobe Experience Platform (AEP)Good to Have Skills : Java Enterprise EditionJob Requirements :Key Responsibilities :Lead AEP based project deliveries as architect for experience transformation leveraging AEP with integrations to other platforms or legacy systems for industry specific use cases such as Retail, Banking etcSolution Design:Collaborate with stakeholders to understand business requirements and translate them into scalable and efficient Adobe Experience Platform CDP solutions Design data architecture, integration patterns, and workflows to optimize the collection, storage, and activation of cust Technical Experience :Adobe AEP expertise with more than 2 years of experience in leading AEP based implementationsExtensive experience as a technical architect or solution architect, with a focus on customer data platforms CDPOverall knowledge of capturing customer data from different data sources to aggregate and generate customer insights with analytics products Knowledge and experience on offer decisioning and marketing activations through AJO, Target etcExperience in data driven experience transformatio Professional Attributes :Good verbal written communication skills to connect with customers at varying levels of the organization Ability to operate independently and make decisions with little direct supervision c:Effective Co-ordination and Analytical skillsLeadership skills to lead a team of AEP specialists, marketing Educational Qualification:Min 15 years of continuous educationAdditional Info :NA Qualifications Min 15 years of continuous education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting their needs, and providing effective solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct thorough analysis of client issues and provide accurate and efficient resolutions. Communicate effectively with clients to understand their needs and provide appropriate solutions. Maintain a deep understanding of the product and its functionalities. Stay updated with industry trends and best practices to continuously improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with cloud-based contact center solutions. Strong understanding of contact center technologies and best practices. Experience in troubleshooting and resolving technical issues in contact center environments. Knowledge of telephony systems and protocols, such as SIP and VoIP. Familiarity with CRM systems and ticketing tools. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Products Project Engineer The Opportunity: Join us to work on cutting-edge telecom and CCaaS solutions , ensuring system reliability, optimizing performance, and solving technical challenges in a fast-paced environment. What We Expect: 0-3 years of experience in telecom, cloud solutions, or technical support . Understanding of CCaaS, VoIP, SIP, and networking protocols (TCP/IP, HTTP, DNS, etc.) . Experience with Linux OS, cloud platforms (AWS, Azure), and telecom integrations . Willingness to work flexible hours and travel for installations troubleshooting . Key Responsibilities: Manage and optimize CCaaS and telecom infrastructure for high availability . Implement system administration, integrations, and operational improvements. Provide technical support and troubleshooting for internal teams and clients. Monitor system performance, conduct fault analysis , and ensure scalability. Maintain industry best practices for network optimization and maintenance . This role is ideal for a tech-driven problem solver passionate about telecom and cloud-based solutions! 456 Similar Openings Fulltime Infra Engineer Gurugram View Posting Fulltime SDE II Mumbai Gurugram Surat View Posting By entering your details you will be opted-in to receive future communications from our team. 79 + = 88 76 By entering your details you will be opted-in to receive future communications from our team. + 1 = 11 326 By entering your details you will be opted-in to receive future communications from our team. + 52 = 59 310 By entering your details you will be opted-in to receive future communications from our team. 61 + = 68 303 By entering your details you will be opted-in to receive future communications from our team. + 18 = 27 251 By entering your details you will be opted-in to receive future communications from our team. 2 + = 4 246 By entering your details you will be opted-in to receive future communications from our team.

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : SAP for Utilities Cust Financial Mgt FICA Good to have skills : SAP for Utilities Billing Minimum 7.5 year(s) of experience is required Educational Qualification : BE BTech Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day will involve collaborating with the client project teams, offering your expertise in SAP for Utilities Cust Financial Mgt FICA, and contributing to the design and delivery of solutions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Contribute to the successful solution design and delivery Offer expertise in SAP for Utilities Cust Financial Mgt FICA Provide functional and technical guidance to client project teams Professional & Technical Skills: Must To Have Skills:Proficiency in SAP for Utilities Cust Financial Mgt FICA Good To Have Skills:Experience with SAP for Utilities Billing Strong understanding of the utilities industry and its financial management processes Experience in solution design and delivery for utilities customer financial management Knowledge of industry-specific tools and methods for utilities solution design Ability to provide functional and technical guidance in SAP for Utilities Cust Financial Mgt FICA Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP for Utilities Cust Financial Mgt FICA This position is based at our Pune office A BE BTech degree is required Qualifications BE BTech

Skills Job Title: UCaaS Developer (WebRTC, Media Servers, Unified Communications) Location: Chandigarh, India Job Type: Full-Time Experience Required: 3+ Years Apply Now: Send your resume to hr@cogniter.com About the Role Are you passionate about building next-generation voice and video communication systems? Cogniter Technologies is seeking a skilled UCaaS Developer to design and implement scalable, secure, real-time communication solutions. This is a unique opportunity to work with cutting-edge technologies like WebRTC , media servers , and unified communication APIs to power enterprise-grade applications for global clients. Key Responsibilities Development & Integration Develop WebRTC-based applications using platforms like Jitsi , Janus , or Zoom SDKs Build and maintain media servers for real-time audio and video streaming Create robust backend services in Node.js for signaling, session control, and orchestration Integrate third-party APIs such as Twilio , Vonage , and Microsoft Teams Implement and troubleshoot RTC protocols : SIP, VoIP, STUN, TURN, ICE Performance & Security Optimize systems for low latency and high-quality media performance Implement encryption and secure signaling for real-time communications Address network challenges such as NAT traversal , jitter , and packet loss Collaboration & Support Work closely with frontend teams to deliver seamless WebRTC experiences Monitor, debug, and support production environments for real-time applications Required Skills & Qualifications 3+ years of hands-on experience with WebRTC and media server technologies Proficiency in Node.js and microservices-based architectures Deep understanding of real-time protocols: VoIP , SIP , STUN , TURN , ICE , RTP , RTSP , HLS , DASH Experience integrating APIs like Twilio , Vonage , or Microsoft Teams Familiarity with cloud platforms such as AWS , Azure , or Google Cloud Expertise in WebRTC security and media optimization Bonus Skills Experience with AI-powered enhancements like noise suppression or speech analytics Knowledge of real-time frameworks like WebSockets and Socket.IO Understanding of cloud-native deployments and scalable media architectures Why Join Cogniter Technologies? Work on innovative UCaaS solutions used by global clients Be part of a collaborative, forward-thinking tech team Explore one of tech’s fastest-evolving domains Enjoy a culture that values flexibility, learning, and career growth How to Apply Send your resume to hr@cogniter.com Let’s build the future of real-time communication together. Apply Now

General Summary: Job Area :Engineering - Software Job Location : Hyderabad Bangalore Chennai Noida As a software engineer, you will design, develop Software for Qualcomms mobile chipsets which are based on cutting edge technology. Qualcomm is looking for energetic, creative and self-driven engineer to work in Multimedia Technologies such as Audio and Video codecs, Image Processing, Wireless Modem Technologies, such as 4G, WiFi, Bluetooth, Self-Organizing Networks. Platform Level SW, such as, Linux, Android, Windows, Board Support Packages. IOT Technologies, for Connected Cameras, Smart Assistants, Drones, Virtual Reality, Augmented Reality. Campus Grads will be working on following areas: Development of real-time embedded software and device drivers Mobile SW development for Windows Mobile, Android or Linux Good understanding of OS concepts, Data structures, etc C/C++ and object oriented design Wireless network standards such as CDMA/GSM/UMTS/LTE Linux/UNIX, Linux Drivers, Linux Kernel Development Protocols such TCP/UDP/IP/SIP/RTP etc Multimedia technologies including Audio, Video, Imaging Excellent analytical and problem solving skills Ability to collaborate and work in teams. Good verbal and written communication skill Opportunities include: SW development for Android, Window Mobile based Embedded Platforms Multimedia software stack, firmware and driver Development Wireless Modem and connectivity Software and Firmware Development Communication protocol stack Software Development Kernel, BSP and Device Driver Development Application SW and UI development. SW Architecture for embedded devices based on Android, Windows. Design and development based on Object oriented programming.Education: Masters, Bachelors: Computer Science Engineering, Communication Engineering, ECE,

Work Location: Delhi, Mumbai, Bengaluru | Years of experience: 3 + years | Entity: India Business | Level :11 -Analyst Key responsibilities Drive client value creation"""""""""""""""""""""""""""""""""""""""""""""""""""""""" Understand the clients business, priorities and leadership agenda Co-create with the client, articulate transformation and drive innovation agenda for the client Align the right teams or capabilities to enable (sell and deliver) successful transformation/innovation agenda Build long-standing, trust-based relationships Establish self as a trusted advisor with the client C-suite through an in-depth understanding of the client as well as industry Build networks at Accenture to be able to bring the best of Accenture to the client Grow the business/account Help originate deals based on defined commercial pathways; drive innovative deal construct and solutioning to grow business Delivery ownership and excellence Qualifications Professional qualifications Rich experience in the Digital Commerce and Marketing wi th in-depth industry expertise including the industry /digital/technology trends. Demonstrate sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Experience in consulting and account management experience; domestic consulting experience preferred. Experience of SDP in CNR sector Organizations is also preferred.? Educational qualifications Masters degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred Whats in-store for you? Learn and grow continuously: Build new skills, grow existing skills, develop new areas of expertise within functional, technical or industry areas of the business with Accentures unmatched 24/7 expert-curated learning boards, webinars and classroom-style training programs Innovate: Get access to resources that will allow you to leverage the latest technologies and bring innovation to life with the worlds most recognizable companies Thrive and advance: Grow your career as far as your ambitions take you. Truly human: Bring your whole self to a company that aims to be the most diverse in the world and delivers real-time performance feedback based on your strengths, not stats

Skills Job Title: UCaaS Developer (WebRTC, Media Servers, Unified Communications) Location: Chandigarh, India Job Type: Full-Time Experience Required: 3+ Years Apply Now: Send your resume to hr@cogniter.com About the Role Are you passionate about building cutting-edge voice and video communication systems ? Cogniter Technologies is looking for an experienced UCaaS Developer to join our growing team in Chandigarh . This role offers the opportunity to design and develop scalable, secure, and real-time communication solutions for global clients using WebRTC , media servers , and unified communication platforms . Key Responsibilities Development & Integration Build WebRTC-based applications using platforms like Jitsi , Janus , or Zoom SDKs Develop and maintain media servers for real-time audio/video streaming Create backend services in Node.js for signaling, session control, and orchestration Integrate with third-party APIs such as Twilio , Vonage , and Microsoft Teams Implement and troubleshoot RTC protocols: SIP , VoIP , STUN , TURN , and ICE Performance & Security Optimize systems for low-latency and high-quality media performance Ensure secure communications through encryption and signaling protection Tackle networking challenges including NAT traversal , jitter , and packet loss Collaboration & Support Work closely with frontend teams for seamless WebRTC experiences Monitor, debug, and support real-time production environments Required Skills & Qualifications 3+ years of hands-on experience with WebRTC and media server technologies Proficient in Node.js and microservices architecture Deep understanding of RTC protocols (VoIP, SIP, STUN, TURN, ICE, RTP, RTSP, HLS, DASH) Experience integrating APIs from Twilio , Vonage , or Microsoft Teams Familiarity with cloud platforms (AWS, Azure, or Google Cloud) Expertise in WebRTC security and media optimization Bonus Skills Experience with AI-powered enhancements like noise suppression or speech analytics Familiarity with real-time frameworks like WebSockets and Socket.IO Understanding of cloud-native deployment and scalable media architectures Why Join Cogniter Technologies? Work on innovative, real-time UCaaS solutions Be part of a tech-driven, collaborative environment Grow in one of tech’s fastest-evolving domains Enjoy a supportive culture focused on flexibility and career advancement Ready to shape the future of real-time communications? Send your resume to hr@cogniter.com Apply Now

We are looking for a Firmware Developer to develop drivers and application for various microcontroller applications Also, must be able to debug and fix hardware/firmware issues and identify the best solution to cater to multiple applications Must be able to articulate and document well the understanding and maintain code in version control Additionally knowledge on and board bring up would be required Must have strong knowledge of ARM Micro-controllers particularly Must have experience of Embedded firmware driver/application code development, testing, and optimization, in-Depth microcontroller programming including the development of bootloader code and board bring up Requirements Develop and tune the IOT and VOIP System, Support firmware update testing and deployment, Debugging low-level hardware interfaces (Ethernet, USB, SPI/QPI, I2C/I2S, UART, GPIO, ADC, DMA, Flash etc) Experience with STM32 HAL and CMSIS library, Experience TCP/IP, MQTT, RTOS, Working with VOIP protocols like SIP, RTP etc, Experience with LORA, Zigbee, LTE, Wifi, Bluetooth wireless stacks, A working understanding of HW and board/schematics

Key Responsibilities: Configure and troubleshoot Cisco Unified Communications Manager (CUCM) Unity Connection, Expressways, Webex Meeting, Webex Video Conferencing Devices and Management viaControl Hub Install and configure Cisco voice gateways, ISR routers, switches and other Cisco voice equipment. Develop and implement Voice dial plans. Provide level 2, 3 support for complex Collaboration issues. Participate in Incident Management, Change Management, Project planning andimplementation. Collaborate with other engineers, project managers and customers. Produce HLD/LLD documentation for Collaboration solutions. Design and implement Cisco voice solutions for customers. Sound knowledge on LDAP, AD LDS and Cisco Directory Connectors Requirements: Bachelors degree in computer science, engineering or related field. Cisco CCVP, CCNA Collaboration or CCIE Collaboration certification. 5-10 years of experience with Cisco Collaboration solutions. Strong knowledge of Cisco Unified Communications Manager, Unity Connection, Voice gateways, Webex Meeting and Webex Video Conferencing Devices Experience with SIP Trunking, MGCP and other VoIP protocols. Hands on Experience with Cisco Webex Calling Multi Tenant Experience with QoS and Voice VLANs. Experience With ServiceNow Excellent communication and problem solving skills. Good to have Shell and Python Scripting knowledge Ability to work independently and in a team environment. Ability to work in 24x7 rotational shifts. Required to be on call support as needed. Preferred Skills: Experience with Cisco Unified Communication Manager (CUCM) Experience with Cisco Emergency Responder (CER) Experience with Cisco Unified Border Element (CUBE) Experience with Session Border Controllers (SBC) Experience with Cisco Webex Calling Multi Tenant Experience with Cisco Webex Teams, Webex Meetings, Webex Video Conferencing and Control Hub (CH) Experience with LDAP, AD LDS and Cisco Collaboration Hybrid Solutions such as Hybrid Data Security and Hybrid Calendar Services 67603 | IT & Tech Engineering | Professional | Allianz Technology | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer" Your benefits: We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach Join us. Let s care for tomorrow. You. IT