1624 Voip Jobs - Page 4

Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. We bring the power of cloud innovation to enterprises worldwide, empowering businesses to deliver seamless, personalized, and joyful customer interactions. About Team : The Test Automation Engineer would be an active member within the Software Quality Engineering Organization, responsible for providing automation and test support for the SW releases of our client. Responsibilities: Automated testing of client product using Python-based automation framework. New test script development for end-to-end product testing using an automation framework. Test result analysis for executed tests using test framework logs, product logs, and monitoring tools. Support and extension of the automation framework. Develop new automation tools. Detection of weak points in existing automated processes and flows, elimination of these items and control over efficiency for automated flows and processes. Communication with other departments like Development, DevOps, TechOps, aligning goals and priorities for the Test Automation Group with company priorities and strategy. Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of the automation framework and tools through iteration/functionality testing. 5+ years in automation roles, with solid knowledge of software development and testing. Experience with Python 3.x and/or Java. Strong knowledge of OOP, algorithms, and multithreading. Proficient with Linux-ba

System Admin Work Timings: 3.30 AM IST to 12.30 PM IST Experience 5+ Years Work mode Remote Essential Technical Skills MS Windows 2016/19 Server, SQL 2012+, Exchange 2013+ Exchange Online Server Administration skills Hardware & software diagnosis of Servers and Workstations VMware Esxi 6.x, 7.x and vSphere Administration Nutanix AHV Administration System backup and Recovery experience (Cohesity Cloud Backup) Defender EndPoint Protection Network Management (TCP/IP, LAN/WAN/VLAN, VPN, DHCP, DNS, Meraki Firewall, Fibre Optic) Cisco Networking, iOS and VOIP Extensive experience with Microsoft Azure and the Microsoft 365 suite. Proficiency in Intune and mobile device management. Strong knowledge of cloud computing and virtualization. Advanced scripting skills, particularly in PowerShell. Excellent problem-solving and analytical skills. Experience with hybrid environment device and user onboarding/offboarding. Knowledge and experience with creating/maintaining group policies and security policies. Experience with AD on-prem and Entra integration and management. Advantageous WAN Acceleration and Proxy F5 Microsoft 365 SharePoint Mimecast Administration Database Administration - MS SQL experience ITIL Knowledge Fibre Channel networking & iSCSI Azure cloud backup Cyber Security Administration Apple Business Manager / Samsung Knox About Encora Encora is a global company that offers Software and Digital Engineering solutions, with more than 9000 Encorians around the world. Our technology practices include Cloud Services, Product Engineering & Development, Data Modernization & Engineering, Digital Experience, DevSecOps, Cybersecurity, Quality Engineering, Generative AI, among others. At Encora Inc. we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. Job Scope/Supervision: Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. Reports to Senior Manager, Supplier Management Duties And Responsibilities: ∙ Liaise with GTT's local tail suppliers (OLO) and build strong relationships. ∙ Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket. ∙ Manage OLO-related customer faults and ensure they are resolved within SLAs. ∙ Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status. ∙ Ensure appropriate processes are followed and associated documentation updated. ∙ Clearly communicate incident progress to customers throughout life cycle until final resolution. ∙ Work with internal operations and regional support organizations in order to resolve customer issues speedily. ∙ Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents. ∙ Provide documentation and reports to customers and senior management on incident progress and resolution. documentation are regularly reviewed and updated to meet the highest standards ∙ Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly. ∙ Report security incidents to the appropriate operations functions on detection. ∙ Comply to GTT Security Management controls, security policies and report security incidents to line manage OCC Planned Works Administrator Role Summary: The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. Duties And Responsibilities: The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with status OCC Planned Works Coordinator Role Summary: Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. Purpose Of The Role: The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. Duties And Responsibilities: The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with current status Tier 1 Engineer Role Summary: The Service Desk & Tier 1 Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. Job Scope/Supervision: Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. Reports to Manager, Service Assurance Duties And Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems, and procedures. Resolving/fulfilling incidents/service requests that are in scope. Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions. Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site. Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment. Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager). Keeping customers informed of progress. Owning incidents/requests from ticket creation to resolution/fulfilment/closure. Closing all resolved/fulfilled incidents/requests and other queries. Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc. Ensure the Configuration Management System (CMS) is maintained/updated. Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams. Ensure communication always is clear, concise, meaningful, professional and efficient. Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve. Identify need for Problem Management for reoccurring Incidents/Events. Understanding of and familiarity with Customers’ services and solutions. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Conducting customer satisfaction call backs/surveys as agreed. Coach/guide Junior staff and new starters. Act as delegate for Senior staff. Act as technical escalation gate for Junior staff. Higher First Line Fix/Right First Time than Junior staff. Network Analyst Role Summary: The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. Duties And Responsibilities: Efficiently and accurately manages inbound calls from all GTT customers Provide the highest standards of Customer Service on all inbound calls Escalate, for higher level support, to Tier II and Management. Document all voice and data service issues reported on inbound calls Operate in multiple systems and databases as required. Works with internal peer teams to assist with customer trouble resolution. Proactive learning of next-level technical duties and customer services. Required Experience/Qualifications: High School Diploma/GED AND 1+ or more years of relevant job experience. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Excellent communication skills (verbal and written) Logical problem analysis skills Use initiative and take ownership Ability to multitask, prioritize and work in a pressured and sometimes stressful environment Must be adaptable and flexible in dealing with a variety of people Achieve certification and maintain required training levels Must be a positive team player willing to contribute Ability to work on rotating shifts and/or on-call rotations Experience with network monitoring software is a plus. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec Experience of shift work 24x7x365 Tier II Voice Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring.

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary This team provides 3rd line technical support for GTT’s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT’s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties And Responsibilities 3rd line break/fix support for customer services across the multinational and multivendor GTT network. Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues. Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Provides work instructions, guidelines and training sessions to junior engineers when required. Communication and documentation of customer and service-specific support information to the 1st line teams. Proactive problem management based on technical and trend analysis to drive ever-better network performance. Technical review and ownership of key network management systems. Scope new developments to support continuous improvement of network quality and resilience. Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention. Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security. Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 5 Days working / 2 Days Off – US Business Hours Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. Job Scope/Supervision: Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. Reports to Senior Manager, Supplier Management Duties And Responsibilities: ∙ Liaise with GTT's local tail suppliers (OLO) and build strong relationships. ∙ Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket. ∙ Manage OLO-related customer faults and ensure they are resolved within SLAs. ∙ Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status. ∙ Ensure appropriate processes are followed and associated documentation updated. ∙ Clearly communicate incident progress to customers throughout life cycle until final resolution. ∙ Work with internal operations and regional support organizations in order to resolve customer issues speedily. ∙ Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents. ∙ Provide documentation and reports to customers and senior management on incident progress and resolution. documentation are regularly reviewed and updated to meet the highest standards ∙ Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly. ∙ Report security incidents to the appropriate operations functions on detection. ∙ Comply to GTT Security Management controls, security policies and report security incidents to line manage OCC Planned Works Administrator Role Summary: The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. Duties And Responsibilities: The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with status OCC Planned Works Coordinator Role Summary: Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. Purpose Of The Role: The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. Duties And Responsibilities: The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with current status Tier 1 Engineer Role Summary: The Service Desk & Tier 1 Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. Job Scope/Supervision: Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. Reports to Manager, Service Assurance Duties And Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems, and procedures. Resolving/fulfilling incidents/service requests that are in scope. Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions. Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site. Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment. Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager). Keeping customers informed of progress. Owning incidents/requests from ticket creation to resolution/fulfilment/closure. Closing all resolved/fulfilled incidents/requests and other queries. Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc. Ensure the Configuration Management System (CMS) is maintained/updated. Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams. Ensure communication always is clear, concise, meaningful, professional and efficient. Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve. Identify need for Problem Management for reoccurring Incidents/Events. Understanding of and familiarity with Customers’ services and solutions. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Conducting customer satisfaction call backs/surveys as agreed. Coach/guide Junior staff and new starters. Act as delegate for Senior staff. Act as technical escalation gate for Junior staff. Higher First Line Fix/Right First Time than Junior staff. Network Analyst Role Summary: The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. Duties And Responsibilities: Efficiently and accurately manages inbound calls from all GTT customers Provide the highest standards of Customer Service on all inbound calls Escalate, for higher level support, to Tier II and Management. Document all voice and data service issues reported on inbound calls Operate in multiple systems and databases as required. Works with internal peer teams to assist with customer trouble resolution. Proactive learning of next-level technical duties and customer services. Required Experience/Qualifications: High School Diploma/GED AND 1+ or more years of relevant job experience. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Excellent communication skills (verbal and written) Logical problem analysis skills Use initiative and take ownership Ability to multitask, prioritize and work in a pressured and sometimes stressful environment Must be adaptable and flexible in dealing with a variety of people Achieve certification and maintain required training levels Must be a positive team player willing to contribute Ability to work on rotating shifts and/or on-call rotations Experience with network monitoring software is a plus. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec Experience of shift work 24x7x365 Tier II Voice Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring.

Qualification Requirement Bachelors or Masters degree in Environmental Science, Engineering, Sustainability, or a related field. Proven experience in GHG emissions reporting and MRV processes. Strong understanding of IPCC guidelines and sectors. Excellent analytical and communication skills. Ability to work independently and collaboratively in a team environment. Proficiency in data analysis and report preparation. Job Responsibility We are seeking a highly motivated GHG MRV Consultant to help in different MRV projects and support implementation of National GHG MRV system development. The consultant will be responsible for stakeholder assessments, data standardization, and emission calculations. Key Responsibilities: Conduct business analysis for GHG monitoring, reporting, and verification systems, using information from NDC preparation, GHG inventory/BUR, national communication, and relevant policies. Analyze the latest international agreements on MVR mechanisms and ETF requirements, providing an overview for targeted countries. Review international best practices in MRV arrangements and processes, including legislations. Identify requirements for MRV system design and development, based on bottleneck analysis and recent global climate negotiation decisions. Conduct capacity-building workshops with relevant stakeholders. Develop draft roadmaps with key actions for creating a sustainable MRV system. Support the creation of an online MRV data management and reporting platform, and prepare MRV guidelines and templates based on best practices. Recommend ways to strengthen national institutional arrangements and develop an MRV framework, considering UNFCCC and IPCC guidelines. Benefits Competitive compensation based on market standards We are working on a flexible working model that caters to the diverse needs of our teams. (Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements). Full time employees receive a competitive total compensation package along with the below additional benefits. Standard Leave Policy. Office is located in the heart of the city in case you need to step in for any purpose. Medical Insurance (Self+Spouse+4 Dependent Children) Quarterly team engagement activities and rewards & recognitions such as Yearly Performance Bonus and Yearly Appraisals. Learning & Development programs to foster professional growth

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Department Overview Motorola Solutions is a global leader in public safety and enterprise security. We provide mission-critical communication and data solutions that help our customers make the world safer and more productive. Job Description Analyzes, develops, designs, and maintains software for the organization s products and systems. Performs system integration of software and hardware to maintain throughput and program consistency. Develops, validates, and tests: structures and user documentation. PRIMARY SKILLS Proficiency in Telecom Domain with hands on experience of developing mobile applications. Should have experience in development with C, multithreading, data structures on VoIP solution ( SIP, RTP, RTCP, TCP/UDP, H264 protocol, codecs for Video and Audio solution). Leaks and crash Analysis, Thread management, Categories, Notifications, Design patterns in ios, Client-Server interaction SECONDARY SKILLS Knowledge in telecom protocols like VOIP, SIP Strong in system/networking concepts: Sockets, Multi-threading, thread priorities, mutex etc. Working knowledge of mobile application development environments like Android, iOS. SOFT SKILLS Good Oral and Written Communication Skills are required. Should be a self-motivated person who can thrive in challenging environment and gel well with the team. Should be willing to grasp/share knowledge with the team Basic Requirements Hands on 3-6 years of experience in development using C, multithreading, data structures on VoIP solution ( SIP, RTP, RTCP, TCP/UDP, H264 protocol, codecs for Video and Audio solution). Full understanding of compile/build tools in both Linux or Windows environments. Travel Requirements None Relocation Provided None Position Type Experienced

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world s largest companies and mobile operators, use Sinch s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Assistant Manager - Technical Support (Voice Services) for Noida (India) location. Overview: Seeking a technically adept and client-facing professional to serve as the primary point of contact for voice service clients. The role involves integration oversight, technical troubleshooting, vendor/client coordination, and ensuring seamless delivery of voice campaigns. Core Responsibilities: Oversee integration of voice platforms (OBD, SIP trunks,PRI, IVR flows) for enterprise clients. Act as escalation point for complex issues in voice traffic execution. Conduct traffic performance reviews, troubleshoot delivery failures, and drive resolutions. Coordinate with vendors for feature enablement and timely execution. Implement and monitor tanking rules, campaign restrictions, and account-level throttling. Provide technical training and integration support to clients and internal teams. Manage post-implementation support and track client satisfaction. Deliver technical feedback for product and platform enhancement. Key Qualifications: Bachelor s degree in CS,IT, Telecom, or related field. 3 7 years in CPaaS/voice platform operations or technical account management. In-depth knowledge of SIP, PRI, VoIP architecture, and REST/SOAP APIs. Hands-on experience with log/trace analysis (Wireshark, sngrep), DLR tracking, and CDR analytics. Familiarity with telecom compliance (DLT, TRAI) in India or global environments. Skilled in client communication, project coordination, and vendor liaison. Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world s largest companies and mobile operators, use Sinch s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Manager - Technical Support (Voice Services) for Noida (India) location. Overview: Seeking a technically adept and client-facing professional to serve as the primary point of contact for voice service clients. The role involves integration oversight, technical troubleshooting, vendor/client coordination, and ensuring seamless delivery of voice campaigns. Core Responsibilities: Oversee integration of voice platforms (OBD, SIP trunks,PRI, IVR flows) for enterprise clients. Act as escalation point for complex issues in voice traffic execution. Conduct traffic performance reviews, troubleshoot delivery failures, and drive resolutions. Coordinate with vendors for feature enablement and timely execution. Implement and monitor tanking rules, campaign restrictions, and account-level throttling. Provide technical training and integration support to clients and internal teams. Manage post-implementation support and track client satisfaction. Deliver technical feedback for product and platform enhancement. Key Qualifications: Bachelor s degree in CS,IT, Telecom, or related field. 5 10 years in CPaaS/voice platform operations or technical account management. In-depth knowledge of SIP, PRI, VoIP architecture, and REST/SOAP APIs. Hands-on experience with log/trace analysis (Wireshark, sngrep), DLR tracking, and CDR analytics. Familiarity with telecom compliance (DLT, TRAI) in India or global environments. Skilled in client communication, project coordination, and vendor liaison. Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking hands on, experienced, and visionary Engineering Manager to lead our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global, carrier-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide. The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence. Key Responsibilities Team Leadership & Development: Mentor, coach, and develop a high-performing team of software and DSP engineers. Foster a culture of technical rigor, continuous learning, and shared ownership across the full software lifecycle. Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features. Platform Reliability & Performance: Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure. Oversee efforts in end-to-end quality, resilience, and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers. Product Innovation: Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics—always balancing innovation, security, and compliance. Operational Excellence: Instill DevOps principles—automation, CI/CD, observability, and on-call readiness—across teams. Drive continuous improvement through data-driven monitoring, postmortems, and proactive incident management. Cross-Functional Collaboration: Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently. Knowledge Sharing & Documentation: Promote a culture of documentation, technical talks, and mentorship to share expertise both within and beyond your teams. Stay current on real-time communications trends and foster adoption of emerging technologies. Qualifications Education: Bachelor’s in Computer Science, Engineering, or related field required; Master’s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. substantial experience building and deploying VoIP, video, or real-time communication systems. Real -Time Communications Expertise: Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Understanding of open source frameworks like Free Switch and/or Asterisk is necessary. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions. Technical Expertise: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You’ve perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Leadership Skills: Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments. Strong project management, communication, and stakeholder engagement skills. Operational Mindset: Experienced with DevOps practices, CI/CD pipelines, and a “you build it, you own it” philosophy. Track record implementing security, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms. Comfort leading incident response and managing on-call rotations for production services. Preferred Experience in telecom, UCaaS, CCaaS, or contact center technology domains. Contributions to open-source real-time communications projects. Familiarity with integrating AI/ML in voice/video applications. Relevant certifications (AWS, CCNP, voice technology, etc.). Why Join Nextiva’s UCXM Platform Leadership? Shape the Future: Drive transformative communication experiences for global businesses and millions of users. Complex, Impactful Challenges: Lead teams solving at-scale, real-time distributed systems problems—delivering carrier-grade reliability, low latency, and high fidelity. Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion zero-downtime deployment practices. Culture of Growth: Join a supportive, innovative organization that values technical excellence, diversity, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Job Title: Telecom Development Engineer – FreeSWITCH & Kazoo Department: Engineering / VoIP Platform Location: On-Site Delhi Employment Type: Full-time Experience Level: 5+ years in VoIP/Telecom Development Role Summary: We are seeking a highly skilled Telecom Development Engineer with hands-on experience in FreeSWITCH and Kazoo , alongside strong programming skills in Go , Python , and familiarity with Cloud Databases , RabbitMQ , REST APIs , Ansible , Prometheus , Grafana , and Git The ideal candidate will be responsible for developing and maintaining VoIP applications and modules in FreeSWITCH and integrating them into the Kazoo multi-tenant telephony platform using Monster UI. Key Responsibilities: Design and Develop Custom FreeSWITCH Modules: Create scalable, high-performance modules and dialplans in FreeSWITCH using Lua, Go, or C. Work with ESL (Event Socket Library) and mod_xml_curl to extend call handling logic Kazoo Integration and Configuration: Deploy FreeSWITCH modules and services into Kazoo via Monster UI and Kazoo APIs. Customize and extend Kazoo applications using Kazoo’s AMQP and REST API interfaces. Application Development: Build automation tools and microservices using Go and Python to manage telecom workflows. Develop backend services that interface with SIP, RTP, and Kazoo/FreeSWITCH subsystems. Infrastructure Automation & Monitoring: Automate deployments with Ansible . Monitor system health using Prometheus and Grafana . Implement scalable logging, alerting, and system health-checks. DevOps & Source Control: Use Git for version control and CI/CD workflows. Collaborate on code reviews and participate in agile sprints. API Integration: Consume and expose RESTful APIs to support user interface functionality and backend logic. Integrate with third-party systems and internal services using RabbitMQ message queues. Troubleshooting and Optimization: Investigate and resolve SIP signaling issues, one-way audio, NAT traversal, and codec mismatches. Optimize RTP stream handling, failover, load balancing, and call quality. Required Skills & Qualifications: VoIP Expertise: Deep understanding of SIP, RTP, SDP, NAT , and SIP tracing tools (e.g., sngrep, Wireshark). Experience building and maintaining VoIP platforms using FreeSWITCH and Kazoo . Programming Languages: Proficiency in Go (Golang) and Python . Familiarity with Lua scripting and C for FreeSWITCH module development. Messaging & Databases: Experience with RabbitMQ (AMQP) and Cloud DBs like CouchDB/Couchbase (used by Kazoo). Infrastructure Tools: Strong skills in Ansible , Git , and CI/CD pipelines. Proficient in Prometheus and Grafana for system observability. Web & API Skills: Proficient in designing and consuming RESTful APIs . Experience with Kazoo REST APIs and Monster UI for provisioning and monitoring. Preferred Qualifications: Experience working in multi-tenant VoIP platforms . Familiarity with WebRTC , STUN/TURN, and SBCs (Session Border Controllers). Previous contributions to open-source VoIP projects. Knowledge of Docker or containerization for telecom applications. Key Attributes: Strong problem-solving skills and ability to work independently. Excellent communication and documentation skills. Passion for scalable systems, performance optimization, and clean architecture. Collaborative mindset and proactive in a team environment. Job Types: Full-time, Permanent Pay: ₹311,015.97 - ₹900,000.00 per year Benefits: Cell phone reimbursement Internet reimbursement Paid time off Work Location: In person Expected Start Date: 11/08/2025

Job Description We’re looking for a results-driven VoIP Sales Representative to join our growing sales team at The VoIPTech Solution. You will be responsible for engaging with potential customers, understanding their communication needs, and offering the right VoIP solutions. You’ll manage the full sales cycle, from inquiry handling to closing deals, while ensuring a great customer experience. Key Responsibilities Handle inbound and outbound VoIP sales inquiries professionally. Build and maintain strong customer relationships to promote loyalty. Present and upsell VoIP services tailored to client needs. Work closely with internal teams to ensure a smooth onboarding process. Utilize CRM tools to track, manage, and close leads effectively. Achieve and exceed monthly and quarterly sales targets. Stay updated on VoIP industry trends and product updates. Requirements Graduate with excellent communication and persuasion skills. 4–8 years of experience in sales (VoIP or SaaS experience preferred). Familiarity with CRM platforms and sales processes. Ability to work independently and thrive in a target-driven environment. Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Food provided Provident Fund Compensation Package: Performance bonus Schedule: Monday to Friday Education: Master's (Preferred) Experience: 7years: 4 years (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7894280219

Role OverviewWe’re looking for a high-energy, detail-obsessed Project Manager / Project Coordinator tolead end-to-end solutioning and execution across both government and enterprise clientecosystems.This isn’t just another coordination job. You’ll be owning the lifecycle of RFPs, clientrequirements, technical solutioning, and stakeholder communication. Whether it’s responding toa Central Government tender, customizing an enterprise-grade UC solution, or managing cross functional delivery teams.Key ResponsibilitiesBid & Proposal Management Track, analyze, and respond to government tenders, EOIs, and enterprise RFPs. Work with technical, legal, and commercial teams to prepare detailed bid submissions,compliance matrices, and costings. Navigate portals like GeM, eProc, and client-specific bidding platforms.Requirement Gathering & Solution Design Interact with govt departments, public sector clients, and enterprise customers tounderstand use-cases, pain points, and expectations. Translate business needs into solution architecture, functional specs, and technicalBoQs. Collaborate with internal teams to propose customized, scalable solutions (IT, Telecom,Infra, AI, Cloud, etc.).Project Coordination & Delivery Tracking Own project lifecycle from award to go-live: planning, execution, risk management, andmilestone tracking. Use tools like Jira, Trello or custom CRMs to track task progress and dependencies. Coordinate across technical teams, procurement, QA, vendors, and support teams toensure delivery.Stakeholder Communication Maintain proactive, structured communication with key stakeholders:o Government authorities, PSU nodal officerso Enterprise CTOs, IT Heads, Procurement teamso Internal dev teams, leadership, vendors, and support staff Schedule reviews, demos, POCs, and handle escalations smoothly.Documentation & Reporting Prepare and maintain documentation including:o Solution briefs, SoWs, HLD/LLDs, status reports, delivery trackerso Change requests, MOMs, compliance artifactsMust-Have Skills Experience managing both government tenders and enterprise accounts. Strong grasp of RFP analysis, bid submission workflows, and solution storytelling. Excellent understanding of project lifecycle documentation (SRS, SoW, Risk Logs, etc.). Hands-on with Linux/IT systems, Cloud concepts, VoIP/Telecom basics is a big plus. Skilled in communication (written + verbal) for technical, executive, and bureaucraticaudiences. Ability to multitask across multiple clients, deadlines, and technical domains.Good-to-Have Skills Experience in IP Telephony, Unified Communications, Emergency ResponseSystems, or AI-driven platforms. Familiarity with govt procurement models (L1/QCBS) and enterprise compliancerequirements (ISO, MeitY, STQC). Know-how of project tools like Zoho Projects, ClickUp, Monday.com is welcome.Educational Qualification Bachelor’s degree in IT / Computer Science / Electronics / Business Management. Job Types: Full-time, Permanent Pay: Up to ₹1,600,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Weekend availability Experience: Govt. projects: 2 years (Preferred) Enterprise clients ecosystem: 2 years (Preferred) Location: Jaipur, Rajasthan (Required) Work Location: In person Speak with the employer +91 9368612323

Talent Worx, a leader in the Information Technology and Services industry, is seeking a Cisco Voice IP Telephony Admin to join our dynamic team. In this key role, you will be responsible for the design, implementation, maintenance, and troubleshooting of Cisco voice and video communication systems. Our ideal candidate has a deep understanding of IP telephony concepts and is skilled in managing Cisco Unified Communication solutions. As the Cisco Voice IP Telephony Admin, you will collaborate with cross-functional teams to ensure seamless integration and operation of voice services, including VoIP, video conferencing, and messaging applications. You will also take a proactive approach in identifying areas for improvement and optimization within the existing telephony infrastructure. Your expertise will help us not only to maintain high availability and quality of service but also to innovate and introduce new features that will enhance user experience across the organization. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to make a significant impact on our communication capabilities. If you are passionate about technology and are looking for a challenging and rewarding position, we would love to hear from you. Responsibilities Design, implement, and maintain Cisco Unified Communication solutions Troubleshoot and resolve issues related to voice services and equipment Monitor and analyze performance of IP telephony systems, ensuring optimal operation Configure and manage Cisco CallManager and other related applications Conduct regular system audits and maintain documentation of configurations and changes Assist in the planning and execution of system upgrades and migrations Collaborate with IT teams to integrate voice communication with existing IT services Requirements Proven experience as a Cisco Voice IP Telephony Administrator or similar role In-depth understanding of Cisco VoIP technologies and solutions Knowledge of SIP, H.323, and SCCP protocols Cisco Certification (CCNA, CCNP, or similar) preferred Proficiency with Cisco Unified Communications Manager (CUCM) and Unity Connection Strong analytical and problem-solving skills Excellent communication and interpersonal skills

Talent Worx, a leader in the Information Technology and Services industry, is seeking a Cisco Voice IP Telephony Admin to join our dynamic team. In this key role, you will be responsible for the design, implementation, maintenance, and troubleshooting of Cisco voice and video communication systems. Our ideal candidate has a deep understanding of IP telephony concepts and is skilled in managing Cisco Unified Communication solutions. As the Cisco Voice IP Telephony Admin, you will collaborate with cross-functional teams to ensure seamless integration and operation of voice services, including VoIP, video conferencing, and messaging applications. You will also take a proactive approach in identifying areas for improvement and optimization within the existing telephony infrastructure. Your expertise will help us not only to maintain high availability and quality of service but also to innovate and introduce new features that will enhance user experience across the organization. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to make a significant impact on our communication capabilities. If you are passionate about technology and are looking for a challenging and rewarding position, we would love to hear from you. Responsibilities Design, implement, and maintain Cisco Unified Communication solutions Troubleshoot and resolve issues related to voice services and equipment Monitor and analyze performance of IP telephony systems, ensuring optimal operation Configure and manage Cisco CallManager and other related applications Conduct regular system audits and maintain documentation of configurations and changes Assist in the planning and execution of system upgrades and migrations Collaborate with IT teams to integrate voice communication with existing IT services Requirements Proven experience as a Cisco Voice IP Telephony Administrator or similar role In-depth understanding of Cisco VoIP technologies and solutions Knowledge of SIP, H.323, and SCCP protocols Cisco Certification (CCNA, CCNP, or similar) preferred Proficiency with Cisco Unified Communications Manager (CUCM) and Unity Connection Strong analytical and problem-solving skills Excellent communication and interpersonal skills

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Experience in VoIP-related problem solving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP, SDP, RTCP, TCP, UDP Strong network troubleshooting skills, including analyzing packet captures using tools such as Wireshark. Hands on knowledge of Ribbon/SONUS SBCs would be added advantage. Certifications – SSCA (preferred), SSVP (preferred), CCNA (preferred). Good understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, DNS, Ping/Traceroute, DHCP, telnet, Routing. Basic understanding of QOS settings, NAT, firewall, T1, ISDN, TDM.

About the Role Were looking for a visionary and strategic leader with experience in quality and sustainability to step into the role of Head of Quality and Sustainability. In this strategic leadership position, youll influence senior leadership decisions and play a pivotal role in shaping global quality management systems while driving sustainability initiatives. Your work will directly impact the quality and efficiency of our operations, ensuring Vanderlande continues to set the gold standard in logistics automation. What Youll Do Lead the charge on a world-class quality strategy, embedding operational excellence across every team. Develop and execute a visionary sustainability framework that sets new benchmarks in the industry. Drive quality outcomes that impact every aspect of our global operations. Build and mentor a high-performance team, ensuring continuous improvement and cutting-edge results. Collaborate with senior leadership to align quality goals with the companys global objectives. Why Join Vanderlande Transform the future of quality and sustainability in a global leader in automation. Shape industry standards and drive meaningful change on a global scale. Lead with a visionary mindset in a fast-paced, innovative environment that values growth, sustainability, and operational excellence. Unlock limitless opportunities for personal growth, career advancement, and global impact. Ready to make a bold impact in a world-class company If youre a passionate, strategic leader with a drive for quality excellence and sustainability, and have 20+ years of experience, Vanderlande is the place to be. Apply today to shape the future of logistics automation with us!

Role OverviewWe’re looking for a high-energy, detail-obsessed Project Manager / Project Coordinator tolead end-to-end solutioning and execution across both government and enterprise clientecosystems.This isn’t just another coordination job. You’ll be owning the lifecycle of RFPs, clientrequirements, technical solutioning, and stakeholder communication. Whether it’s responding toa Central Government tender, customizing an enterprise-grade UC solution, or managing cross functional delivery teams.Key ResponsibilitiesBid & Proposal Management Track, analyze, and respond to government tenders, EOIs, and enterprise RFPs. Work with technical, legal, and commercial teams to prepare detailed bid submissions,compliance matrices, and costings. Navigate portals like GeM, eProc, and client-specific bidding platforms.Requirement Gathering & Solution Design Interact with govt departments, public sector clients, and enterprise customers tounderstand use-cases, pain points, and expectations. Translate business needs into solution architecture, functional specs, and technicalBoQs. Collaborate with internal teams to propose customized, scalable solutions (IT, Telecom,Infra, AI, Cloud, etc.).Project Coordination & Delivery Tracking Own project lifecycle from award to go-live: planning, execution, risk management, andmilestone tracking. Use tools like Jira, Trello or custom CRMs to track task progress and dependencies. Coordinate across technical teams, procurement, QA, vendors, and support teams toensure delivery.Stakeholder Communication Maintain proactive, structured communication with key stakeholders:o Government authorities, PSU nodal officerso Enterprise CTOs, IT Heads, Procurement teamso Internal dev teams, leadership, vendors, and support staff Schedule reviews, demos, POCs, and handle escalations smoothly.Documentation & Reporting Prepare and maintain documentation including:o Solution briefs, SoWs, HLD/LLDs, status reports, delivery trackerso Change requests, MOMs, compliance artifactsMust-Have Skills Experience managing both government tenders and enterprise accounts. Strong grasp of RFP analysis, bid submission workflows, and solution storytelling. Excellent understanding of project lifecycle documentation (SRS, SoW, Risk Logs, etc.). Hands-on with Linux/IT systems, Cloud concepts, VoIP/Telecom basics is a big plus. Skilled in communication (written + verbal) for technical, executive, and bureaucraticaudiences. Ability to multitask across multiple clients, deadlines, and technical domains.Good-to-Have Skills Experience in IP Telephony, Unified Communications, Emergency ResponseSystems, or AI-driven platforms. Familiarity with govt procurement models (L1/QCBS) and enterprise compliancerequirements (ISO, MeitY, STQC). Know-how of project tools like Zoho Projects, ClickUp, Monday.com is welcome.Educational Qualification Bachelor’s degree in IT / Computer Science / Electronics / Business Management. Job Types: Full-time, Permanent Pay: Up to ₹1,600,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Weekend availability Experience: Govt. projects: 2 years (Preferred) Enterprise clients ecosystem: 2 years (Preferred) Location: Jaipur, Rajasthan (Required) Work Location: In person Speak with the employer +91 9368612323

Job Title: Engineering Manager Location: Gurugram, Haryana Experience Required: 12–15 years About the Role: We are seeking an experienced Engineering Manager to lead a talented team of FreeSWITCH engineers, Python developers, and UI/UX designers in building and scaling our click-to-call marketing SaaS analytics platform for advertisers. You will drive the development of a robust, scalable, and secure platform that empowers advertisers with real-time call tracking, analytics, and campaign optimization tools. Key Responsibilities Lead and mentor a cross-functional team of FreeSWITCH engineers, Python developers, and UI/UX designers to deliver high-quality, scalable features for our SaaS platform. Oversee the end-to-end development lifecycle, from planning and architecture to deployment and maintenance, using Agile/Scrum methodologies. Ensure seamless integration of telephony systems (e.g., FreeSWITCH, VoIP) with analytics pipelines and advertiser-facing dashboards. Collaborate with product managers and stakeholders to translate advertiser needs (e.g., call attribution, ROI tracking) into technical solutions. Implement and maintain CI/CD pipelines, containerized environments, and API-driven integrations to support rapid iteration and scalability. - Uphold SaaS security best practices (e.g., SOC2, GDPR) to protect sensitive call and advertiser data. Foster a collaborative, inclusive team culture, motivating engineers to achieve technical and professional excellence. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred). 12–15 years of software engineering experience, with expertise in both front-end (e.g., React, Angular) and back-end development (e.g., Python, Node.js). Proven experience building and scaling B2B SaaS platforms, ideally in adtech, martech, or analytics. Hands-on experience with VoIP and telephony systems (e.g., FreeSWITCH, Asterisk) and real-time communication protocols (e.g., SIP, WebRTC). Strong understanding of data analytics pipelines for processing and visualizing marketing metrics (e.g., call attribution, conversion tracking). Demonstrated leadership in managing cross-functional engineering teams, with a track record of delivering complex projects on time. Proficiency in containerization (e.g., Docker, Kubernetes), microservices, and API-first architectures. Experience with CI/CD tools (e.g., Jenkins, GitLab CI) and cloud platforms (e.g., AWS, GCP, Azure). Knowledge of SaaS security, including access control, data privacy, and compliance (SOC2, GDPR). Excellent problem-solving and decision-making skills in fast-paced environments. Strong communication skills to convey technical concepts to non-technical stakeholders, such as advertisers or marketing teams. (Optional) Experience working in dynamic markets like Dubai or the Middle East, with an understanding of regional business practices. Preferred Skills Familiarity with adtech/martech ecosystems (e.g., CRM integrations, Google Ads, or call tracking platforms). Experience mentoring remote or distributed teams to maintain productivity and collaboration. Passion for building user-centric analytics platforms with intuitive UI/UX. Why Join Us? Be part of a fast-growing SaaS company revolutionizing click-to-call marketing analytics. Lead a talented team, work on cutting-edge telephony and analytics solutions, and make a direct impact on advertisers’ success.

As a Telephony Manager at GuestTek, you will be responsible for the day-to-day management of the Telephony environment to ensure optimal services. Your role will involve providing daily operational support, maintenance, and troubleshooting of Avaya servers and products, including CMS. You will be the owner of all Global Interactive Voice Response Systems and will maintain relationships with third-party vendors. In addition, you will manage all toll-free and local phone numbers used both internally and externally, with budget responsibilities related to vendors and internal telephony costs. Your expertise will be crucial in evaluating hardware, software, and communications products, providing recommendations to the Technical Infrastructure team, and identifying and recommending changes needed in the infrastructure to optimize GuestTek's technological goals. Your responsibilities will also include implementing technology and infrastructure changes, managing issue identification and resolution efficiently, acting as the point of contact for telephony-related issue resolution, and identifying cost-saving opportunities and effective asset management. You will communicate major process and procedure changes to end users and stakeholders, perform root-cause analyses, and make recommendations for improvements. To qualify for this role, you must have experience with Avaya Telephony systems, hardware, and software. You should be knowledgeable about Avaya's Call Management System and reporting abilities, with the ability to build and design Interactive Voice Response Systems. An understanding of the OSI network model, QOS with an emphasis on VoIP, SIP, and TCP/IP networking, LAN/WAN, and firewall policies is required. Current technical experience relevant to VoIP infrastructure, VoIP Networking Architecture, and troubleshooting is essential. Experience with Asterisk telephone systems and AudioCodes is preferred. The successful candidate will possess excellent problem-solving and analytical skills, the ability to manage, communicate, and facilitate change, and analyze and forecast current and future needs effectively. Strong communication skills, both verbal and written, are crucial, along with the ability to work well under pressure and in fast-paced conditions. A strong team player with the ability to contribute to and lead a team will excel in this role.,

Job Title: Sales Representative (Outbound and Inbound) Remote Location: Remote (Work-from-Home) Earnings: Base + commission, with average monthly income of CA$3,500 VIDEO INTERVIEW REQUIRED WITHIN 48 HOURS To be considered, you must complete a short video interview within 48 hours of applying. The link is sent automatically after you submit your resume. Applications without a video interview will not be reviewed. About the Role Join the international sales team at Royal York Property Management, a tech-first property management and leasing company managing more than 25,000 properties across Canada . As a remote sales representative, your role is to connect with tenants actively searching for a rental and guide them through booking showings, submitting offers, and securing their next home. You will help match qualified tenants with available properties using our database and ensure they are supported through every step of the leasing process. What You'll Be Doing Make 100 or more outbound calls daily to qualified tenant leads Follow structured scripts to explain the application and showing process Schedule showings with our Leasing Agents for available properties Guide tenants through registering on our Tenant Portal , uploading documents, and submitting their Offer to Lease Minimum Requirements Please Read Carefully Only apply if you meet all of the following: 5 or more years of outbound phone sales experience with a proven track record 2 or more years of remote work experience in a structured corporate environment Fluent spoken and written English Strong phone presence and objection-handling skills Proficient with CRMs, call tools, and digital workspaces Tech Requirements Minimum 16 GB RAM (your computer must be fast enough to handle multiple tabs and VOIP ) Noise-canceling headset High-speed internet with at least 100 Mbps download and 10 Mbps upload ???? If you do not meet these equipment or experience requirements, please do not apply. We want to respect your time and ours . Schedule Full-time , 5 days per week 9-hour shifts including a 1-hour break and two 15 minute breaks Shift windows available between 8 AM and 9 PM EST We're excited to meet experienced, driven professionals ready to earn based on results in a serious, structured sales environment. Show more Show less

Job Title: Telecom Development Engineer – FreeSWITCH & Kazoo Department: Engineering / VoIP Platform Location: On-Site Delhi Employment Type: Full-time Experience Level: 5+ years in VoIP/Telecom Development Role Summary: We are seeking a highly skilled Telecom Development Engineer with hands-on experience in FreeSWITCH and Kazoo , alongside strong programming skills in Go , Python , and familiarity with Cloud Databases , RabbitMQ , REST APIs , Ansible , Prometheus , Grafana , and Git The ideal candidate will be responsible for developing and maintaining VoIP applications and modules in FreeSWITCH and integrating them into the Kazoo multi-tenant telephony platform using Monster UI. Key Responsibilities: Design and Develop Custom FreeSWITCH Modules: Create scalable, high-performance modules and dialplans in FreeSWITCH using Lua, Go, or C. Work with ESL (Event Socket Library) and mod_xml_curl to extend call handling logic Kazoo Integration and Configuration: Deploy FreeSWITCH modules and services into Kazoo via Monster UI and Kazoo APIs. Customize and extend Kazoo applications using Kazoo’s AMQP and REST API interfaces. Application Development: Build automation tools and microservices using Go and Python to manage telecom workflows. Develop backend services that interface with SIP, RTP, and Kazoo/FreeSWITCH subsystems. Infrastructure Automation & Monitoring: Automate deployments with Ansible . Monitor system health using Prometheus and Grafana . Implement scalable logging, alerting, and system health-checks. DevOps & Source Control: Use Git for version control and CI/CD workflows. Collaborate on code reviews and participate in agile sprints. API Integration: Consume and expose RESTful APIs to support user interface functionality and backend logic. Integrate with third-party systems and internal services using RabbitMQ message queues. Troubleshooting and Optimization: Investigate and resolve SIP signaling issues, one-way audio, NAT traversal, and codec mismatches. Optimize RTP stream handling, failover, load balancing, and call quality. Required Skills & Qualifications: VoIP Expertise: Deep understanding of SIP, RTP, SDP, NAT , and SIP tracing tools (e.g., sngrep, Wireshark). Experience building and maintaining VoIP platforms using FreeSWITCH and Kazoo . Programming Languages: Proficiency in Go (Golang) and Python . Familiarity with Lua scripting and C for FreeSWITCH module development. Messaging & Databases: Experience with RabbitMQ (AMQP) and Cloud DBs like CouchDB/Couchbase (used by Kazoo). Infrastructure Tools: Strong skills in Ansible , Git , and CI/CD pipelines. Proficient in Prometheus and Grafana for system observability. Web & API Skills: Proficient in designing and consuming RESTful APIs . Experience with Kazoo REST APIs and Monster UI for provisioning and monitoring. Preferred Qualifications: Experience working in multi-tenant VoIP platforms . Familiarity with WebRTC , STUN/TURN, and SBCs (Session Border Controllers). Previous contributions to open-source VoIP projects. Knowledge of Docker or containerization for telecom applications. Key Attributes: Strong problem-solving skills and ability to work independently. Excellent communication and documentation skills. Passion for scalable systems, performance optimization, and clean architecture. Collaborative mindset and proactive in a team environment. Job Types: Full-time, Permanent Pay: ₹311,015.97 - ₹900,000.00 per year Benefits: Cell phone reimbursement Internet reimbursement Paid time off Work Location: In person Expected Start Date: 11/08/2025

Job Title : Technical Support Engineer Location : Surat, Gujarat (Onsite) Experience : 6 Months - 1 Year Type : Full-time Role Overview We are seeking a Technical Support Engineer to be the frontline support for developers integrating our SDKs and APIs. You'll play a key role in helping users troubleshoot technical issues, provide accurate resolutions, and ensure smooth adoption of the VideoSDK platform. This role requires strong problem-solving skills, technical curiosity, and a passion for helping developers succeed. Key Responsibilities Deliver timely technical support via chat, email, GitHub, Discord, and ticketing systems. Troubleshoot and resolve integration issues related to WebRTC, SDKs (JavaScript, Android, iOS, Flutter), and backend APIs. Assist developers in debugging call quality and performance issues using tools like WebRTC Internals, logs, and network traces. Reproduce customer issues and escalate bugs or feature requests to engineering and product teams. Create and maintain internal documentation and technical knowledge base articles. Monitor customer activity proactively to identify and prevent potential issues. Collaborate with QA and DevOps to ensure platform stability and performance. Requirements 6 months - 1 year of experience in technical support, developer support, or a similar role. Strong analytical and debugging skills using browser dev tools, CLI tools (e.g., cURL, Postman). Basic understanding of WebRTC, VoIP, media streaming, and REST APIs. Experience in at least one programming language (JavaScript, Node.js, or Python preferred). Excellent communication skills and a customer-centric mindset. Familiarity with tools like GitHub, JIRA, Grafana, and log monitoring systems. Nice to Have Experience with RTC platforms such as Agora, Twilio, Daily, or Zoom SDKs. Understanding of signaling protocols like SDP, ICE, STUN/TURN. Exposure to Kubernetes and cloud infrastructure monitoring tools. Contributions to open source communities or support forums.