1646 Voip Jobs - Page 34

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Unified Communication. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

SkillNetwork Voice Admin LocationBengaluru we need candidate with experience in Cisco Contact center, with in depth knowledge on integration, development, and enhancement for this technology. CBR230K Exp - 9.5yrs - 13 yrs PFB the : PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience8-10 Years.

5+ Years Position Overview: The System Administrator s role is to manage computer software systems, servers, and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with university s goals, industry best practices, and regulatory requirements. PRIMARY DUTIES AND RESPONSIBILITIES: Installs and maintains campus web, application, and authentication server(s); ensures backup copies of all files are routinely made and securely stored at a separate location; maintains system documentation. Manage user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers and storage devices. Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. Perform software and hardware improvements, upgrades, patches, and/or reconfiguration. Installs, configures, and maintains VOIP phone system. Installs, configures and maintains application and storage servers for systems including web, LMS, document imaging, and ERP. Assists Network team with documenting the network, installation/configuration of networking devices (network routers, APs and switches). Monitors all systems for performance and misuse; reports misuse to appropriate authorities. Install and maintain monitoring tools for server and networking hardware and respond to outages. Performs other related tasks as required. Minimum Qualification: Bachelors Degree in computer science, data processing, or related field Three to five years of system administration experience, or a combination of education and experience commensurate with the requirements of the position. Operational knowledge of Linux, and Windows Server operating systems, including Active Directory, and Group Policy Operational knowledge of server virtualization Operational knowledge of network and routing protocols Operational knowledge of router configuration and programming Ability to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing information systems Ability to troubleshoot and perform routine maintenance on servers, computers, and network equipment Ability and desire to work as a member of a team Joe Redwine Joe brings almost 25 years of experience building innovative higher education technology services companies. He is a retired USAF officer providing leadership in the areas of space, intelligence, and flight operations. Joe is a collaborative leader known for his passion for building teams focused on customer needs. He previously served as VP of Client Experience at CampusWorks and COO of Dynamic Campus.

Use and knowledge of Cisco / Fortinet (routers, switches, Firewall, wireless, load balancers cable testing equipment. Expertise in the design, analysis, optimization, and operation of LAN/WAN, wireless and security devices. Packet capturing and interpretation. Solid analytical and logical troubleshooting skills. SNMP for Network Management. NetFlow for baseline and troubleshooting communications. Follow procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain infrastructure technology. Identifying and implementing ways to prevent problems and future proofing the technologies. Ability to guide future decisions to ensure Network services continue to meet the needs of customers. Maintain disaster recovery documentation. Hands-on experience in some of or all following areas: Data Center Technologies, QoS, VoIP SSL VPN/IPsec VPN, Wireless technologies, Load balancers, Cisco Nexus, SAN Connectivity. Good experience on site-to-site VPN, remote VPN, data protection, URL filtering, NAT, QOS, IPSEC. Experience with performance monitoring tools. Joe Redwine Joe brings almost 25 years of experience building innovative higher education technology services companies. He is a retired USAF officer providing leadership in the areas of space, intelligence, and flight operations. Joe is a collaborative leader known for his passion for building teams focused on customer needs. He previously served as VP of Client Experience at CampusWorks and COO of Dynamic Campus.

Required Skills Technology | Infrastructure Monitoring Tool - SolarWinds Technology | Infrastructure Monitoring Tool - SCOM Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | SCP Key Responsibilities: - Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations. - Monitoring Tool Deployment, Administration, Configuration and Troubleshooting - Assist with the design of system architecture for new or existing complex computer systems. - Integration of 3rd party element managers with APIs (application programming interfaces) - Assist with the design of subsystems and integration of the total system. - Identify, analyze, and resolve program support deficiencies. - Develop and recommend corrective actions. - Maintaining and Configuring Rules Fand Managing Alerts etc. - Performance tuning of application and finding automation methods - Assist with trade studies, to determine system (hardware, software, architecture) improvements. - Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items. - Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer) - Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product - Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies. - Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies. - Provide expertise to define, monitor, and report on SLAs (service level agreements) - Provide expertise to detect and verify performance issues and determine the scope of the performance issue - Experience in developing and creating of dashboards - Ability to provide consultation for new projects, functionalities

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP). Experience1-3 Years.

Role & responsibilities We are seeking a dynamic, results-oriented International Sales Manager to lead the sales efforts for our SMS wholesale business in the global telecom market. This role requires a strong understanding of the SMS wholesale industry, exceptional relationship-building skills, and the ability to drive revenue growth through strategic partnerships with international carriers, aggregators, and businesses. As the International Sales Manager for SMS Wholesale, you will be responsible for managing existing accounts, acquiring new clients, and expanding market presence while ensuring the highest levels of customer satisfaction and profitability. Key Responsibilities: Sales Strategy & Growth: Develop and implement a comprehensive sales strategy for SMS wholesale services in international markets. Identify new business opportunities and drive revenue growth through strategic partnerships, including international carriers, MVNOs, aggregators, and enterprise clients. Establish and maintain long-term relationships with key stakeholders in the telecom industry, including network operators and key decision-makers. Manage the end-to-end sales process, from prospecting to contract negotiation and closure. Client Management & Relationship Building: Act as the primary point of contact for international clients and partners, ensuring effective communication and satisfaction. Monitor client usage, manage expectations, and optimize the customer experience to maintain long-term business relationships. Conduct regular business reviews with key accounts to identify opportunities for upselling and cross-selling SMS-related services. Market Analysis & Reporting: Analyze market trends, competitor offerings, and customer needs to identify new opportunities and adjust sales strategies accordingly. Provide regular reports to senior management on sales performance, pipeline status, market trends, and key account developments. Monitor industry developments related to SMS, messaging technologies (A2P, P2P, RCS, etc.), and regulatory changes impacting the wholesale SMS business. Pricing & Contract Negotiations: Develop competitive pricing models for SMS services tailored to specific regions, market demands, and customer requirements. Lead contract negotiations with international clients, ensuring that all terms align with company policies and business objectives. Collaboration: Work closely with the technical, operations, and customer service teams to ensure smooth delivery of SMS services to clients. Collaborate with marketing teams to create promotional materials and campaigns that enhance customer acquisition and retention. Participate in industry conferences, trade shows, and forums to expand the company's network and represent the company in international markets. Preferred candidate profile Minimum of 5-7 years of experience in telecom sales, with a strong focus on wholesale SMS, A2P messaging, or related messaging services. Proven track record of achieving sales targets and managing key accounts in the telecom or wholesale messaging sector. Experience in international sales, with a good understanding of regional telecom markets, regulations, and competitive landscapes. Knowledge of SMS gateways, routing technologies, and messaging platforms (e.g., SMPP, HTTP, etc.).

The candidate should have completed Lead Auditor training in ISO 9001, ISO 14001, ISO 45001. He will be responsible for conducting IMS Audits. He will also involved in Ahmedbad branch opertions.

Designation: VoIP Engineer Location: Ahmedabad(WFO) About the role: Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 5+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 7-10 years of experience of experience working in Network Operations especially on the Cisco ACI, Cisco SDA, ISE , Load Balancers , Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy Manage Network and Firewall Operations, including hands-on experience with Cisco ACI, Cisco APIC, Cisco SDA, DNAC, Cisco ISE, Cisco WLC, Routing and Switching, and Cisco FTD 9k/4k, Checkpoint Firewall123. Expertise in Security Technology, including WAF/DDOS Monitoring and Troubleshooting4. Prepare weekly and monthly reports, incident reporting, and analysis, while working closely with colleagues to meet team goals and improve processes and practices56. Perform security hardware and software maintenance7. Create and maintain detailed network documentation, network diagrams, and procedures8. Strong verbal and written English communication skills, along with strong interpersonal and presentation skills910. Ability to work with minimal levels of supervision and willingness to work in a job that involves 24/7 operations1112. Experience with configuring and managing user-defined categories, whitelisted URLs, blacklisted URLs, and processes like Change Management, Asset Management, Configuration Management, Security Health Checks, Basic Hygiene, and Audit Compliances1314. Good knowledge of networking concepts, AD, LDAP, and the ability to work with product vendors for upgrades and issue resolution1516. Knowledge and understanding of concepts and technologies such as SIEM, Vulnerability Scanning, AV, DLP, NAC, HIPS, 2FA, and CA17. Participate in day-to-day maintenance activities Preferred Technical and Professional Experience CCNP or equivalent certification. Graduate in Computer Science/IT/Electronics Engineering or equivalent University degree Experience working in Network Operations especially on the Cisco ACI, Cisco SDA, ISE , Load Balancers , Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy Application Centric Infrastructure (ACI) deployment and data center experience Experience with design and implementing Software Defined Network (SDN) and large complex networks Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Date 19 Jun 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Sub-System Manager in Bangalore were looking for Your future role Take on a new challenge and apply your project management and cross-functional coordination expertise in a new cutting-edge field. Youll work alongside collaborative and forward-thinking teammates. You'll play a pivotal role in ensuring the successful delivery of sub-systems within our projects, meeting Quality, Cost, Delivery, and Performance (QCDP) objectives. Day-to-day, youll work closely with teams across the business (engineering, procurement, supply chain, and industrial teams), coordinate cross-functional activities, and manage sub-system-level stakeholders and deliverables. Youll specifically take care of leading sub-system activities from requirements capture to project completion, but also ensuring compliance with applicable standards and processes. Well look to you for: Applying project strategy to allocated sub-system scopes of work Monitoring and managing sub-system activities, resources, costs, risks, and opportunities Coordinating cross-functional execution of sub-system deliverables Ensuring alignment and synchronization between sub-systems and project-level teams Leading sub-system teams to achieve QCDP objectives Managing sub-system-level decisions, trade-offs, and reporting with transparency All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in engineering, project management, or a related field Experience or understanding of project management in a technical environment Knowledge of QCD principles and performance tracking Familiarity with cross-functional coordination and stakeholder management A project management certification (e.g., PMP, PRINCE2) Strong organizational and communication skills Ability to manage risks and opportunities effectively Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our flexible and inclusive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles in project management or technical domains Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

What You ll Do: Implement core voice capabilities using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Build and optimize SIP call routing logic, RTP media relays , failover mechanisms, and NAT traversal. Develop and manage configurations for scalability, codec negotiation, SIP trunk registration . Implement and test features like call recording, IVR, voicemail, DTMF detection. Monitor live traffic and participate in 24x7 on-call rotation for critical escalations. Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs. Document design decisions, configurations, and troubleshooting runbooks. What Makes You Qualified 5 to 9 years of experience building and operating VoIP systems or CPaaS platforms . Solid expertise with SIP signaling, RTP, and media relay techniques . Strong hands-on with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine . Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Experience in managing telephony infrastructure for uptime, latency, and call quality optimization. Strong systems programming and debugging skills in C/C++ . Good scripting/debugging skills ( Bash, Python, or Lua for FreeSWITCH modules ). Proficiency with diagnostic tools ( Wireshark, tcpdump etc ). Experience working with geographically distributed infrastructure or HA deployments.

What You ll Do: Implement core voice capabilities using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Build and optimize SIP call routing logic, RTP media relays , failover mechanisms, and NAT traversal. Develop and manage configurations for scalability, codec negotiation, SIP trunk registration . Implement and test features like call recording, IVR, voicemail, DTMF detection. Monitor live traffic and participate in 24x7 on-call rotation for critical escalations. Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs. Document design decisions, configurations, and troubleshooting runbooks. What Makes You Qualified 5 to 9 years of experience building and operating VoIP systems or CPaaS platforms . Solid expertise with SIP signaling, RTP, and media relay techniques . Strong hands-on with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine . Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Experience in managing telephony infrastructure for uptime, latency, and call quality optimization. Strong systems programming and debugging skills in C/C++ . Good scripting/debugging skills ( Bash, Python, or Lua for FreeSWITCH modules ). Proficiency with diagnostic tools ( Wireshark, tcpdump etc ). Experience working with geographically distributed infrastructure or HA deployments.

About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence . Our mission: Empowering Transformative Energy Decisions. Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS ® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation. Our impact is global and is being recogni z ed across the industry : Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 2022 USEA/USAID Corporate Volunteer of the Year 2022 Impact Award Winner for our impact on the energy industry and the current energy transition At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year . We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. We don’t just celebrate the excellence of our product s but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success ’ , ‘One Global Team ’ , ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always a t the forefront of everything we do . About Energy Exemplar Energy Exemplar is the global market leader in optimization-based energy market simulation technology. Our software suite, headlined by PLEXOS and Aurora, is used worldwide for a wide range of applications, from short-term analysis to long-term planning studies. Driven by the frenetic pace of advancements in computing technology and mathematical algorithms, our people continually think of novel approaches and more realistic simulations that enhance decision-making, create market opportunities that benefit us all, and enable utilities and regulatory authorities to become smarter, more energy efficient, and profitable. Energy Exemplar continues to ‘push the envelope’, being first-to-market with the latest advanes in mathematical programming and energy market simulation theory, as it strives to offer the most comprehensive simulation software to its customer base. Development continues to be headquartered in Adelaide, South Australia, led by Glenn Drayton and backed by a team with expertise in software development, operations research, economics, mathematics, statistics, and electrical engineering. Our Vision and Core Values Our Vision at Energy Exemplar is to empower our customers to achieve their optimal futures and we make every effort to accomplish this by living and breathing our Core Values : CUSTOMER SUCCESS Solve the problems that matter Deliver solutions that drive outcomes Customers’ success drives our business success. ONE GLOBAL TEAM A place where everyone can do their best work Passionate about making a positive impact Collaborate, communicate and act as one team INTEGRITY & OWNERSHIP Take ownership and be accountable for outcomes Value spirited debate then align behind decisions Operate at the highest standards INNOVATION EXCELLENCE Frontrunners – relentlessly pursuing innovation and excellence Foster idea generation at all levels Create the future by pushing the boundaries of today About the Position Energy Exemplar is seeking a motivated IT Support Engineer to join our Global IT team at our Pune office. This employee will provide end-user support related to hardware, software, and Cloud (Azure & AWS) applications. This engineer will participate in various IT projects and be able to learn and adapt to an ever-changing technology landscape. This engineer must be highly organized, possess excellent communication and customer service skills, and enjoy working with end-users daily to operate efficiently in a fast-paced environment. Key Stakeholder Relationships: This position works closely and collaboratively with all Energy Exemplar staff, but in particular: Product Engineering, Customer Support, CloudOps, Customer Success, Finance, Sales and Marketing Finance, HR, Information Technology Key Accountabilities and Duties Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and conferencing systems. Install, configure, and maintain hardware, software, and peripherals for end-users. Troubleshoot issues related to Windows/Mac operating systems, Office 365, email clients, VPN, Zoom and other corporate tools. Provide extraordinary support to all company employees, both on-site and remote. Administer and support Entra ID (Azure AD), including users, groups, and conditional access. Document, track, and monitor hardware and software problems using an existing ticketing system. Configure, deploy, and support desktops, laptops, servers, printers, and other end-user devices. Assist with the Employee onboarding/off-boarding process from beginning to end. Diligently audit user accounts, licenses and user administration for software and hardware assets. Support and administer SaaS applications such as O365, Zoom, MS Teams, and other tools. Ability to support network devices and troubleshoot networking issues. Take ownership of production-related incidents, including communications, escalations, and follow-up for root cause analysis Managing, monitoring, and reporting on all security processes and policies relating to any on-site secure rooms and devices to ensure compliance. Responding to security alerts related to account management, device management, and threat protection. Create knowledge base articles for employee self-service and internal IT procedures. Candidate Requirements Skills, Knowledge and Experience: Solid experience managing Microsoft products like O365 services, Intune, SharePoint, Teams, and Entra ID. Proficient in Cloud computing technologies and experience working with AWS and Microsoft Azure. Directly involved in the deployment, repair, replacement, disposal, and inventory management of end-user Computing equipment (desktops, laptops, phones, printers) Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives. Support of local and remote laptops in a mixed Microsoft and Apple environment. Triage and resolve wireless and remote connectivity, VPN clients, web conferencing, and other issues. Full understanding of typical Mac/PC hardware, servers (Linux, windows), and software installation, configuration, and troubleshooting. Basic knowledge of networking and firewall configurations for Fortinet and troubleshooting. The ability to balance and prioritize multiple projects and remain calm under pressure. Familiarity with desktop applications (Office 365, Teams, AV, VPN, Adobe Acrobat, etc.). Expert understanding of the Microsoft stack of applications- Microsoft O365, Windows Operating Systems (Win 11), Active Directory and Group Policies. Working knowledge of application packaging, operating system imaging, patch management, and deployment with systems similar to Intune MDM and WorkSpace One. IT support knowledge of certification processes such as SOC2 and ISO27001 Experience supporting VoIP and audio/visual systems such as Zoom phone and Zoom meetings. Knowledge of security tools (Qualys, CrowdStrike) and standards (MDM, SSO, MFA). Outstanding communication skills and the ability to collaborate with end users. Exhibit a passion for an employee-service-driven approach. Effectively collaborate and coordinate across geographically distributed teams. Proven resourcefulness, creativity, and troubleshooting skills. Work with vendors and hardware and software providers to acquire IT assets as needed. Must be able to work independently yet adhere to company standards in areas of documentation, planning, and execution. Proven ability to take ownership of job responsibilities with minimal oversight. Flexibility to work various shifts with minimal notice as you are part of a Global team. Experience working in a fast-paced support role. Qualifications: Bachelor’s degree in IT, Computer Science, or equivalent technical college. 2+ years of experience working in a IT Support Engineer role. Experience with Microsoft products, Cloud Platforms (Azure, AWS), and user administration. Self-sufficient, proactive, and ready for a challenge, this position requires a considerable level of independence. You’ll mostly be working on your own while representing our global IT team. Minimum 2+ years of experience in Cloud Technologies, including Azure and AWS. Preferred certifications: CompTIA A+, Microsoft Certified Solutions Expert (MCSE) MCSA, Microsoft 365 Security Administration, AWS Certified SysOps Administrator, Azure Administrator. An eagerness to learn about new technologies. Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective . We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 7-10 years of experience of experience working in Network Operations especially on the Cisco ACI, Cisco SDA, ISE , Load Balancers , Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy Manage Network and Firewall Operations, including hands-on experience with Cisco ACI, Cisco APIC, Cisco SDA, DNAC, Cisco ISE, Cisco WLC, Routing and Switching, and Cisco FTD 9k/4k, Checkpoint Firewall123. Expertise in Security Technology, including WAF/DDOS Monitoring and Troubleshooting4. Prepare weekly and monthly reports, incident reporting, and analysis, while working closely with colleagues to meet team goals and improve processes and practices56. Perform security hardware and software maintenance7. Create and maintain detailed network documentation, network diagrams, and procedures8. Strong verbal and written English communication skills, along with strong interpersonal and presentation skills910. Ability to work with minimal levels of supervision and willingness to work in a job that involves 24/7 operations1112. Experience with configuring and managing user-defined categories, whitelisted URLs, blacklisted URLs, and processes like Change Management, Asset Management, Configuration Management, Security Health Checks, Basic Hygiene, and Audit Compliances1314. Good knowledge of networking concepts, AD, LDAP, and the ability to work with product vendors for upgrades and issue resolution1516. Knowledge and understanding of concepts and technologies such as SIEM, Vulnerability Scanning, AV, DLP, NAC, HIPS, 2FA, and CA17. Participate in day-to-day maintenance activities Preferred Technical And Professional Experience CCNP or equivalent certification. Graduate in Computer Science/IT/Electronics Engineering or equivalent University degree Experience working in Network Operations especially on the Cisco ACI, Cisco SDA, ISE , Load Balancers , Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy Application Centric Infrastructure (ACI) deployment and data center experience Experience with design and implementing Software Defined Network (SDN) and large complex networks Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Location: Hyderabad, Telangana Time type: Full time Job level: Senior Associate Job type: Regular Category: Information Technology ID: JR113807 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Unified Communications Engineer Senior is a member of the RSM technical services group and is responsible for the strategic operational support of our Unified Communications Voice Systems and Collaboration tools. The engineer will work closely with IT management and other functional groups to design, develop, deploy, and administer the company's enterprise collaboration services. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between technical and non-technical people within the company. Must have a team oriented attitude, solid interpersonal skills and be self-driven and accountable. Design, deploy, and support enterprise-grade voice and collaboration solutions leveraging Microsoft Teams Phone System, several PSTN providers across multiple countries including direct routing and operator connect, as well as Cisco Webex Contact Center and Cisco Cloud Voice systems, providing Tier 3 support, advanced troubleshooting, and strategic guidance. Act as a technical lead and subject matter expert for UC initiatives, collaborating with infrastructure, network, and security teams to ensure performance, security, and compliance Develops and maintains technical standards, procedures and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels. Provides guidance to team members Lead or support platform migrations, upgrades, and integrations, aligning technical decisions with business goals. Participates in incident management, root cause analysis, and problem resolution. Participation in scheduled and unscheduled system maintenance including change management, on-call and off-hour systems support Other duties as assigned. EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelor’s degree in a related field or equivalent experience TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Cisco Webex Contact Center Microsoft Teams Voice Experienced in SIP trunk design, deployment, and support Experienced in configuration and support of Cisco routers and switches Experienced in network protocols, TDM and Ethernet data and voice circuits EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 7+ years of experience supporting enterprise Unified Communications solutions. Hands-on expertise with Microsoft Teams Voice, including Direct Routing, SBC configuration, dial plans, and policy management. Strong experience with Cisco Webex Contact Center (Cloud) and Cisco Cloud Voice Solid understanding of VoIP protocols (SIP, RTP), call flow analysis, and QoS best practices. Familiarity with security, compliance, and data retention policies related to voice services. Experience with PowerShell and/or other scripting tools for automation and administration. Excellent written and verbal communication skills, with a strong attention to detail. PREFERRED REQUIREMENTS Microsoft and Cisco certifications (e.g., MS-720, MS-700, CCNP Collaboration). Experience integrating UC with ServiceNow or other ITSM platforms. Exposure to AI-powered voice solutions, analytics platforms, or transcription technologies. Knowledge of Azure AD, identity and access policies, and conditional access related to UC tool. LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED) At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Job Description - VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Kyndryl IT, Other Engineering Bengaluru, Karnataka, India Hyderabad, Telangana, India Gurugram, Haryana, India Chennai, Tamil Nadu, India Mumbai, Maharashtra, India Noida, Uttar Pradesh, India Pune, Maharashtra, India Posted on Jun 24, 2025 Apply now Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Expertise 6+ years of experience focused on network support, configuration, and implementation. 6+ years of experience in core switching, routing, MPLS, and firewalls. Networking and security architecture and engineering support experience across local, regional, and global domains. Ability to effectively execute multiple IT projects and deadlines with limited supervision. Preferred Technical And Professional Experience Application Centric Infrastructure (ACI) deployment and data center experience. Experience with design and implementing Software Defined Network (SDN) and large complex networks. Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Apply now See more open positions at Kyndryl

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 30, 2025 (1 day left to apply) job requisition idJR-0011872DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadPune, Astral CourtBangalore Fortune Summit time typeFull time posted onPosted 14 Days Ago time left to applyEnd DateMay 30, 2025 (30+ days left to apply) job requisition idJR-0010137DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0011479 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do on a Typical Day : You will be providing end user support in Amex GBT’s Global technology environment, including but not limited to desktop support, network administration, and telephony. Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team. Provide end user support to all Amex GBT users. Provide 24 hour support for critical requests. Provide incident management for technology issues. Prioritization of mission critical incidents over non-mission critical incidents. Escalate to appropriate Information Technology team when necessary. Ensure incidents are resolved in a timely manner. Support computer hardware/software to Amex GBT users. Provide vendor escalation for Amex GBT end users. What We’re Looking For : Graduate with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues Excellent interpersonal and customer service skills Bachelor’s degree in information systems or a related field. Combination of 2 year degree in information systems and desktop support work experience also a consideration. ServiceNow ticket system experience Hardware/ Software troubleshooting and repair skills on: PC’s Laptops MAC’s Tablets Mobile phones Printers Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange. Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar. Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo. Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired. Requires excellent judgment and outstanding customer service abilities to service end users. Self-motivated and the ability to function with minimal instruction. Strong interpersonal skills required to have clear and precise communication with end users during the incident management process. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team The Voice Client team delivers crucial voice call capabilities for our customer call/contact centre solutions. Our focus is on smooth and high audio quality to enhance the customer experience. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities: Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and trouble shoot issues Assist in building customer and carrier SIP Trunk connectivity, including interop sessions and activations Assist in the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBC’s Analyze history of telecommunication related incidents and perform preventive measures Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and customer/vendor service quality Provide root-cause analyses on service outages Manage Telecommunications Service Provider & Vendors Implement hardware and software deployments on the telephony network as required; deploy new services including interop testing with telecom carriers and customers Manage telecommunications Service Providers & Vendors Implement hardware and software deployments on the telephony network as required Deploy new services including interop testing with Telecom carriers and customers Develop and implement testing plans Create technical documentation and Standard Operating Procedures (SOPs) for daily/weekly recurring tasks or change requests Providing root-cause of issues and suggesting & deploying resolutions for serious problems Providing direction to junior team members in troubleshooting and managing complex service issues Understand product capabilities and limitations Qualifications: 5+ years of telecom engineer experience with VoIP/SIP voice applications Must have a detailed, working and theoretical knowledge of voice and data communications, including traditional switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc. High level knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc. High level knowledge and experience with SIP call routing, Least Cost Routing, Security Controls (TLS, IPSEC, ACLs) with Session Border Controllers Ability to analyze and design voice systems to achieve stable, efficient and secure operation Experience with International Routing including ITFS, iDID’s and local termination policies Ability to build, interop and maintain direct connect SIP Trunks to customers and carriers Review, Assess, Critique and Implement Telecom Architecture design changes in Lab and Production environments Excellent organizational and follow-through skill sets are essential Document, troubleshoot and resolve a multifaceted and complex Global voice network Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon, Audio Codes), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH) In depth knowledge of Wireshark, Empirix or other network protocol analyzers Ability to capture and analyze RTP streams as related to voice quality traditional KPI’s such as MOS, Jitter, Latency, Packets Loss Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.