1646 Voip Jobs - Page 33

Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users.

Employment Type: Contract Job Description : Hands on experience SAP HANA and strong knowledge in FICO. Experience in one or more of the following skills SAP S4 Accounts payable SAP S4 Fixed assets SAP S4 General ledger SAP S4 RAR

Company Description VoIP Office is a leading provider of cloud-based communications solutions, offering affordable and easy connectivity worldwide. Our services cater to businesses of all sizes and industries, from home offices to large enterprises. We provide traditional PBX features along with the latest VoIP technology functionalities. Role Description This is a full-time Business Development Executive role based in Noida. The Business Development Executive will be responsible for new business development, lead generation, business communication, and account management on-site. Qualifications New Business Development and Lead Generation skills Strong business acumen and communication skills Experience in account management Excellent interpersonal and negotiation skills Ability to work collaboratively with a team Bachelor's degree in Business Administration or related field Previous experience in the telecommunications industry is a plus

Job Description Job Summary –  Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s  Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.  Update users about request status and close request when users are satisfied with solutions  Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.  Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Technical Skills Years of experience needed – Minimum 6 to 12 months  Effective Business Communication  Strong time management  Communication in neutral or American accent over phone and grammar skills  Analytical skills  Ability to follow process and procedures. Escalate unknown issues or questions without delay  Prompt response to telephone calls, email, and instant message requests for technical support  Operating the computer, OS and Knowledge base navigation  Use of Ticketing tool  Account Management / Password reset  Active listening and probing skills  Level 1 and 1.5 technical troubleshooting  Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)  Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director  Proficient in MS Office 2013, 2016 and must have knowledge of O365  Must have worked on Windows 7 and Windows 10 support for laptops and desktops  Documents, tracks, and monitors new and open Incidents until resolution or proper escalation  Knowledge of Wyse thin and zero client support, set up and connectivity  Supporting issues with Printer installations, HP Print and Scan via USB  Cisco VPN client support Certifications Needed  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Unified Communications Engineer Senior is a member of the RSM technical services group and is responsible for the strategic operational support of our Unified Communications Voice Systems and Collaboration tools. The engineer will work closely with IT management and other functional groups to design, develop, deploy, and administer the company's enterprise collaboration services. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between technical and non-technical people within the company. Must have a team oriented attitude, solid interpersonal skills and be self-driven and accountable. Design, deploy, and support enterprise-grade voice and collaboration solutions leveraging Microsoft Teams Phone System, several PSTN providers across multiple countries including direct routing and operator connect, as well as Cisco Webex Contact Center and Cisco Cloud Voice systems, providing Tier 3 support, advanced troubleshooting, and strategic guidance. Act as a technical lead and subject matter expert for UC initiatives, collaborating with infrastructure, network, and security teams to ensure performance, security, and compliance Develops and maintains technical standards, procedures and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels. Provides guidance to team members Lead or support platform migrations, upgrades, and integrations, aligning technical decisions with business goals. Participates in incident management, root cause analysis, and problem resolution. Participation in scheduled and unscheduled system maintenance including change management, on-call and off-hour systems support Other duties as assigned. EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelor’s degree in a related field or equivalent experience TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Cisco Webex Contact Center Microsoft Teams Voice Experienced in SIP trunk design, deployment, and support Experienced in configuration and support of Cisco routers and switches Experienced in network protocols, TDM and Ethernet data and voice circuits EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 7+ years of experience supporting enterprise Unified Communications solutions. Hands-on expertise with Microsoft Teams Voice, including Direct Routing, SBC configuration, dial plans, and policy management. Strong experience with Cisco Webex Contact Center (Cloud) and Cisco Cloud Voice Solid understanding of VoIP protocols (SIP, RTP), call flow analysis, and QoS best practices. Familiarity with security, compliance, and data retention policies related to voice services. Experience with PowerShell and/or other scripting tools for automation and administration. Excellent written and verbal communication skills, with a strong attention to detail. PREFERRED REQUIREMENTS Microsoft and Cisco certifications (e.g., MS-720, MS-700, CCNP Collaboration). Experience integrating UC with ServiceNow or other ITSM platforms. Exposure to AI-powered voice solutions, analytics platforms, or transcription technologies. Knowledge of Azure AD, identity and access policies, and conditional access related to UC tool. LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED) At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com .

Say hello to possibilities. Its not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 30+% annually. Job Type: Full-Time Department: Security This is a great opportunity to work at a rapidly growing, market leading Unified Communications as-a-service company. RingCentral provides Voice-over-IP (VoIP), hosted PBX, voicemail, SMS, e-fax, and HD video meeting solutions for business. About this role: As a SOC Analyst at RingCentral, your primary responsibilities are to implement a comprehensive security monitoring, incident response and threat intelligence program for RingCentral’s global cloud service, corporate and development environments. You will also be collaboratively providing feedback to improve security operations processes, generating actionable analysis and threat intelligence from tools, logs, and other data sources, ensuring strong documentation is in place to support ongoing SOC activities, and reporting your observations to other Security, Operations and IT personnel. Successful Candidates will: Have proven skills in application security, security monitoring, incident response and intrusion analysis Have strong knowledge of the diverse methods and technologies used to attack web/mobile/desktop applications, SaaS infrastructure, and data Think critically, work well under pressure, and possess strong analytical, written, verbal, and interpersonal skills Demonstrated track record of quality processes in candidate’s work history Be strongly self-motivated with an aptitude for both individual and team-oriented work Have experience following and refining standard operating procedures and playbooks Responsibilities: Monitor security events, analyze and investigate alarms, and maintain day-to-day operational activities of a secure cloud environment Engage teams within and outside of RingCentral to mitigate and resolve cases Maintain relevant documentation and audit artifacts Identify and track suspicious system activity Identify trends and patterns, and present them to Security Engineers to enhance our processes and systems This role participates in on-call rotations Qualifications / Requirements: 3+ years in a security engineering, SRE, or SOC roles in a cloud services environment Experience with SIEM Experience investigating security incidents Basic knowledge AWS or GCP Experience with IDS, case management, and related tools and practices Experience with Linux, RedHat preferred Basic knowledge of broad security topics such as encryption, application security, malware, ransomware, etc. Knowledge of network, VoIP and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, SIP, RTP) Preferred Skills/Experience: Any combination of the following certifications: GCIA (GIAC Certified Intrusion Analyst) GCIH (GIAC Certified Incident Handler) GCFA (GIAC Certified Forensic Analyst) GNFA (GIAC Certified Network Forensic Analyst) GCFE (GIAC Forensic Examiner) GASF (GIAC Advanced Smartphone Forensics) GICA GCTI (GIAC Certified Cyber Threat Intelligence) GPEN (GIAC Certified Pentester) GWAPT (GIAC Certified Web Application Pentester) GPYC (GIAC Certified Python Coder) OSCP (Offensive Security Certified Pentester) Experience using Crowdstrike, Cloudflare, FirePower, Splunk, ELK, Imperva, Syslog, packet capture, and Windows Event Log tools and similar tools Knowledge of current hacking techniques, malicious code trends, botnets, exploits, malware, DDoS, and data breach events Strong knowledge of Microsoft Windows Experience automating security tasks, including scripting, programming and/or SecDevOps Experience working with global teams

Job Title: Business Development Executive Location: In Person, Sector 63, Noida, Uttar Pradesh Company: FineSoft Technologies Pvt. Ltd. Job Type: Full-time, Permanent Schedule: Day shift Language: English (Preferred) About the Company: FineSoft Technologies is a leading provider of SMS solutions, specializing in WhatsApp messaging and high-quality termination services. We are committed to delivering exceptional value to our clients by providing innovative, scalable, and reliable communication solutions. Position Overview: We are seeking an experienced and highly motivated sales executive to drive revenue growth in our SMS wholesale A2P (application-to-person) markets. The ideal candidate will have a proven track record in telecom sales, specifically within the SMS wholesale or VoIP fields, and will be passionate about building strong customer relationships and exploring new business opportunities. Key Responsibilities: Portfolio Development: Actively identify, acquire, and develop new business opportunities in the SMS A2P sectors. Manage and expand the customer portfolio to ensure maximum growth and retention. Client Relationship Management: Maintain strong relationships with existing clients, providing exceptional service, and identifying opportunities for upselling and cross-selling. Business Negotiation & Deals: Negotiate and finalize commercial agreements for VoIP and SMS A2P traffic termination with overseas clients, ensuring mutually beneficial terms. Revenue Growth: Drive consistent revenue growth from assigned accounts in both VoIP and SMS A2P markets through proactive sales efforts and market intelligence. Market Intelligence: Stay updated with market trends, rate changes, and the competitive landscape to proactively identify new opportunities and solutions for clients. Customer Communication: Communicate effectively with clients regarding rate changes, service updates, and new product offerings to ensure client satisfaction and continued business. Sales Reporting & Forecasting: Maintain accurate sales records, forecast potential revenue, and provide regular updates on account progress to management. Required Qualifications: Educational Background: A university degree in marketing, business administration, finance, or a related field is preferred. Experience: A minimum of 1 year in the SMS wholesale A2P market or the telecom industry, with direct sales experience in SMS. Proven Sales Experience: Demonstrated success in meeting or exceeding sales targets, with a strong understanding of the telecom and messaging markets. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence clients at all levels. Self-Motivated: A driven individual who can work independently while also being a strong team player, comfortable with a results-oriented environment. Industry Knowledge: Familiarity with A2P messaging, VoIP traffic, and the telecommunications industry is a significant advantage. Why Join Us: Competitive Salary & Commission Structure: Enjoy a competitive salary with attractive commission incentives based on performance. Career Growth: As a fast-growing company, FineSoft Technologies offers significant opportunities for career advancement. Dynamic Work Environment: Work in a dynamic and collaborative environment with a team of professionals who are passionate about innovation in the telecom space. Global Exposure: Gain exposure to international markets and clients, expanding your professional network globally. How to Apply: Interested candidates should submit their updated resume to hr@finesofttechnologies.com . We also welcome referrals, so feel free to share this opportunity with your network. Speak with the employer at +91 6395615529. Job Types: Full-time, Permanent Pay: ₹11,516.81 - ₹29,961.34 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Application Question(s): What is your current in-hand per month salary? What is your notice period? Experience: SMS or IT Sales: 1 year (Required) Language: English (Preferred) Location: Noida Sector 62, Noida, Uttar Pradesh (Required) Work Location: In person

Job Title: Business Development Executive Location: In Person, Sector 63, Noida, Uttar Pradesh Company: FineSoft Technologies Pvt. Ltd. Job Type: Full-time, Permanent Schedule: Day shift Language: English (Preferred) About the Company: FineSoft Technologies is a leading provider of SMS solutions, specializing in WhatsApp messaging and high-quality termination services. We are committed to delivering exceptional value to our clients by providing innovative, scalable, and reliable communication solutions. Position Overview: We are seeking an experienced and highly motivated sales executive to drive revenue growth in our SMS wholesale A2P (application-to-person) markets. The ideal candidate will have a proven track record in telecom sales, specifically within the SMS wholesale or VoIP fields, and will be passionate about building strong customer relationships and exploring new business opportunities. Key Responsibilities: Portfolio Development: Actively identify, acquire, and develop new business opportunities in the SMS A2P sectors. Manage and expand the customer portfolio to ensure maximum growth and retention. Client Relationship Management: Maintain strong relationships with existing clients, providing exceptional service, and identifying opportunities for upselling and cross-selling. Business Negotiation & Deals: Negotiate and finalize commercial agreements for VoIP and SMS A2P traffic termination with overseas clients, ensuring mutually beneficial terms. Revenue Growth: Drive consistent revenue growth from assigned accounts in both VoIP and SMS A2P markets through proactive sales efforts and market intelligence. Market Intelligence: Stay updated with market trends, rate changes, and the competitive landscape to proactively identify new opportunities and solutions for clients. Customer Communication: Communicate effectively with clients regarding rate changes, service updates, and new product offerings to ensure client satisfaction and continued business. Sales Reporting & Forecasting: Maintain accurate sales records, forecast potential revenue, and provide regular updates on account progress to management. Required Qualifications: Educational Background: A university degree in marketing, business administration, finance, or a related field is preferred. Experience: A minimum of 1 year in the SMS wholesale A2P market or the telecom industry, with direct sales experience in SMS. Proven Sales Experience: Demonstrated success in meeting or exceeding sales targets, with a strong understanding of the telecom and messaging markets. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence clients at all levels. Self-Motivated: A driven individual who can work independently while also being a strong team player, comfortable with a results-oriented environment. Industry Knowledge: Familiarity with A2P messaging, VoIP traffic, and the telecommunications industry is a significant advantage. Why Join Us: Competitive Salary & Commission Structure: Enjoy a competitive salary with attractive commission incentives based on performance. Career Growth: As a fast-growing company, FineSoft Technologies offers significant opportunities for career advancement. Dynamic Work Environment: Work in a dynamic and collaborative environment with a team of professionals who are passionate about innovation in the telecom space. Global Exposure: Gain exposure to international markets and clients, expanding your professional network globally. How to Apply: Interested candidates should submit their updated resume to hr@finesofttechnologies.com . We also welcome referrals, so feel free to share this opportunity with your network. Speak with the employer at +91 6395615529. Job Types: Full-time, Permanent Pay: ₹11,516.81 - ₹28,961.34 per month Benefits: Internet reimbursement Schedule: Day shift Supplemental Pay: Yearly bonus Language: English (Preferred) Work Location: In person

Job Title: IT Support & Device Management Specialist (MDM) Role Overview: LEDFlex Group was established in 2010 after identifying a gap in the market for a more comprehensive range of linear lighting products and has now grown into a leading technology supplier. We design, develop and manufacture LED lighting solutions for the UK and International markets. At LEDFlex we continue to lead the way in performance, efficiency and ecological friendly exterior and interior projects. The IT Support & Device Management Specialist (MDM) plays a key role in maintaining the organization’s IT infrastructure and ensuring the secure and efficient management of all endpoints, including mobile devices, laptops, and desktops. This role focuses on delivering technical support, deploying and managing Mobile Device Management (MDM) solutions, and enforcing device policies to support security, compliance, and operational efficiency. Roles and Responsibilities: Administer and maintain Mac and PC environments, including mobile devices. Deploy and manage Mobile Device Management (MDM) software (such as Jamf, Kandji, Intune). Oversee device lifecycle management: enrolment, patching, OS updates, and inventory tracking. Maintain and monitor network infrastructure — switches, Wi-Fi, firewalls, VPNs, and VOIP phone systems. Troubleshoot and resolve hardware, software, and network issues. Implement and manage IT service desk / ticketing system, with clear escalation paths. Manage IT assets and ensure up-to-date inventory records. Assist with Business Central support and systems integration across devices. Provide support for staff onboarding/offboarding (device setup, account access, security). Develop and document IT procedures and standards. Key Skills Required: Experience managing MDM platforms and multi-device environments (Mac, PC, mobile). Strong understanding of networking fundamentals (LAN, Wi-Fi, VPN, switches, VOIP). Proficiency with IT management tools (ticketing systems, asset tracking, RMM). Knowledge of cybersecurity best practices for endpoint protection. Hands-on experience supporting Business Central (Microsoft Dynamics 365) workflows. Preferred Qualification and Experience: Bachelor’s degree in IT, Computer Science, or related field. 1–3 years of experience in an IT Admin / IT Systems Manager role. Strong written and verbal communication skills in English. Ability to efficiently troubleshoot and resolve technical issues. Strong organisational and communication skills. Detail-oriented with a proactive approach to system management. Reports to: Lead Programmer Department: IT What You’ll Get Working with LEDFlex: Be part of a collaborative and innovative work environment. Gain exposure to all stages of product development and management. Work on exciting projects that make a real impact in the market. Opportunities for professional growth and skill development. Will have a Competitive Salary (depending on experience, negotiable). Desirable Working Hours: Monday to Friday, 10:00 AM - 7:00 PM, 5:00 PM - 2:00AM with a one-hour lunch break. Annual Leave: As per labour laws. Opportunity to work in a dynamic and supportive team environment with room for personal and professional growth. Job Type: Full-time Location: Madhapur, Hyderabad How to Apply: Interested candidates are invited to send their resumes to recruitment@ledflexgroup.com with the subject line " IT Support & Device Management Specialist (MDM) Application."

Interview: 1 round Virtual, Final Round F2F. Location: Bangalore, Manyata. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Skills:-VOIP, Unified Communications. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work .

Job Title: Networking Manager Department: Networking and After Sales support Location: Nashik Experience Required: 10 + years in network administration or related roles Job Summary: We are seeking a skilled and proactive Networking Manager to oversee the daily operations of our organization's network infrastructure. The ideal candidate will have 10 + years of hands-on experience in network design, implementation, and maintenance, with a strong understanding of enterprise networking environments, security best practices, and team leadership. Key Responsibilities: Design, implement, and manage scalable, secure, and resilient network infrastructure (LAN/WAN, VPN, wireless). Monitor network performance and ensure system availability and reliability. Manage firewalls, routers, switches, and other network devices. Troubleshoot network issues and outages and provide timely resolutions. Maintain network documentation including diagrams, IP schemas, and procedures. Oversee installation, configuration, and maintenance of networking hardware and software. Collaborate with cybersecurity teams to ensure network security policies are implemented and maintained. Manage vendor relationships, contracts, and procurement of networking hardware/software. Provide leadership to a small team of network engineers or support technicians. Evaluate and recommend network improvements and technology upgrades. Ensure compliance with internal policies and regulatory requirements. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 10 + years of experience in network administration, engineering, or management. Strong understanding of TCP/IP, routing protocols (e.g., BGP, OSPF), and VLANs. Hands-on experience with Cisco, Juniper, Fortinet, or equivalent networking equipment. Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG). Experience with cloud networking (AWS, Azure, or GCP) is a plus. Industry certifications such as CCNA, CCNP, CompTIA Network+, or equivalent preferred. Strong problem-solving, leadership, and communication skills. Preferred Skills: Experience in hybrid cloud environments. Knowledge of SD-WAN technologies. Experience with VoIP systems and QoS configurations. Understanding of ITIL frameworks and service management tools.

Roles & Responsibilities Java Telecom Engineer to work on the development, integration, and transition of NG911 systems with GEMMA Core. The role involves working with VoIP, SIP, RTP, XMPP, and emergency services protocols to ensure the seamless operation of next-generation 911 call-handling solutions. Key Responsibilities Develop and integrate Java-based telecom applications for NG911 and GEMMA Core. Implement SIP-based VoIP solutions for emergency call routing. Work with RTP/SRTP for secure audio/video streaming. Integrate location-based routing (LoST, PIDF-LO, HELD) into NG911 systems. Implement XMPP-based messaging for real-time emergency communications. Secure telecom protocols using TLS, IPsec, HTTPS. Work with MPLS networking, SS7 interworking, and NG911 ESInet. Collaborate with GIS teams to support geospatial call routing. Maintain and optimize low-latency, high-availability telecom systems Skills & Experience. Requirements 5+ years of experience in Java development for telecom systems & Public Safety Domain. Strong expertise in SIP, RTP, SRTP, and WebRTC for VoIP call handling. Experience with JAIN SIP, JSMPP, Smack API (XMPP), and Java Media Framework (JMF). Hands-on experience with MPLS, IPsec, VPNs, and secure networking. Understanding of NG911 standards (NENA i3), emergency call routing, and GIS. Familiarity with SS7, ISUP, and PSTN to IP transition. Strong experience in multithreading, performance tuning, and real-time systems. Knowledge of cloud-based VoIP solutions (AWS, Kubernetes, Docker, OpenStack) is a plus. Certifications in VoIP, SIP, or Cloud Telecom (Cisco, Avaya, AWS, etc.). Experience working with GEMMA Core, Atos, Unify, or MyTel platforms. Familiarity with emergency services regulations (FCC, NENA, EENA). Experience Range - 5-11 Yrs Our Offering Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits. Courses and conferences. Attractive Salary. Hybrid work culture.

Job Title: Business Development Executive Location: In Person, Sector 63, Noida, Uttar Pradesh Company: FineSoft Technologies Pvt. Ltd. Job Type: Full-time, Permanent Schedule: Day shift Language: English (Preferred) About the Company: FineSoft Technologies is a leading provider of SMS solutions, specializing in WhatsApp messaging and high-quality termination services. We are committed to delivering exceptional value to our clients by providing innovative, scalable, and reliable communication solutions. Position Overview: We are seeking an experienced and highly motivated sales executive to drive revenue growth in our SMS wholesale A2P (application-to-person) markets. The ideal candidate will have a proven track record in telecom sales, specifically within the SMS wholesale or VoIP fields, and will be passionate about building strong customer relationships and exploring new business opportunities. Key Responsibilities: Portfolio Development: Actively identify, acquire, and develop new business opportunities in the SMS A2P sectors. Manage and expand the customer portfolio to ensure maximum growth and retention. Client Relationship Management: Maintain strong relationships with existing clients, providing exceptional service, and identifying opportunities for upselling and cross-selling. Business Negotiation & Deals: Negotiate and finalize commercial agreements for VoIP and SMS A2P traffic termination with overseas clients, ensuring mutually beneficial terms. Revenue Growth: Drive consistent revenue growth from assigned accounts in both VoIP and SMS A2P markets through proactive sales efforts and market intelligence. Market Intelligence: Stay updated with market trends, rate changes, and the competitive landscape to proactively identify new opportunities and solutions for clients. Customer Communication: Communicate effectively with clients regarding rate changes, service updates, and new product offerings to ensure client satisfaction and continued business. Sales Reporting & Forecasting: Maintain accurate sales records, forecast potential revenue, and provide regular updates on account progress to management. Required Qualifications: Educational Background: A university degree in marketing, business administration, finance, or a related field is preferred. Experience: A minimum of 1 year in the SMS wholesale A2P market or the telecom industry, with direct sales experience in SMS. Proven Sales Experience: Demonstrated success in meeting or exceeding sales targets, with a strong understanding of the telecom and messaging markets. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence clients at all levels. Self-Motivated: A driven individual who can work independently while also being a strong team player, comfortable with a results-oriented environment. Industry Knowledge: Familiarity with A2P messaging, VoIP traffic, and the telecommunications industry is a significant advantage. Why Join Us: Competitive Salary & Commission Structure: Enjoy a competitive salary with attractive commission incentives based on performance. Career Growth: As a fast-growing company, FineSoft Technologies offers significant opportunities for career advancement. Dynamic Work Environment: Work in a dynamic and collaborative environment with a team of professionals who are passionate about innovation in the telecom space. Global Exposure: Gain exposure to international markets and clients, expanding your professional network globally. How to Apply: Interested candidates should submit their updated resume to hr@finesofttechnologies.com . We also welcome referrals, so feel free to share this opportunity with your network. Speak with the employer at +91 6395615529. Job Types: Full-time, Permanent Pay: ₹11,516.81 - ₹28,961.34 per month Benefits: Internet reimbursement Schedule: Day shift Supplemental Pay: Yearly bonus Language: English (Preferred) Work Location: In person

: Job TitleSenior Business Management Analyst, Associate LocationPune, India Role Description The Senior Business Management Analyst works within an established DWS Legal Operations team, whose objectives are to provide matter management and legal business management support to key stakeholders. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide support in the matter management system, including communication with internal stakeholders and external law firm vendors; vendor onboarding; support with internal queries on matter creation; invoice quality assurance; legal spend reporting and report creation. Ensure compliance with accurate matter management and payments to law firms. Respond to internal and external queries related to matter management and e-billing in relation to the matter management system. Support governance structure through ongoing maintenance of standard policies and procedures, including Legal Operations key operating documents and end-user guidance documents. Support all planned rollouts of the matter management system to additional users across different regions, by providing support for planning deployments, law firm onboarding, lawyer onboarding, matter review and reconciliation, and lawyer training and support. Provide business management support to key internal stakeholders. Your skills and experience Core Skills 3-5 years of work experience within a legal operations or law firm billing department. Proven strong problem-solving skills and ability to structure and assess complex problems to develop solution options. Proven experience in process analysis and the documentation thereof. Confident in working in a team that supports stakeholders working in multiple time zones. Communication skills Exceptional verbal and written communication skills. Strong stakeholder management skills, with proven ability to clearly explain complex topics across various seniority levels. Technical skills Advanced knowledge of MS Excel required. Excellent knowledge of legal matter management systems. Good knowledge of MS PowerPoint and M365. Experience using Tableau or similar reporting tools. Soft Skills Ability to work independently and take ownership. Exhibits good eye for detail and a willingness to improve current processes. Flexibility to handle multiple parallel projects and engagements. Proactive and motivated approach in problem solving. Able to cope well under pressure and meet tight deadlines. Educational Qualification Bachelors Degree in Business Management or Finance preferable. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

: Job Title - Engineer, AS Location - Bangalore, VTP Role Description Build and support applications as full stack developer - Java, React, angular, micro services, Sql. End to end technical design, development, stabilization, and enhancement of distributed applications. Collaborate with architect, business analyst, developers, and SCRUM master to deliver suitable solution which can cope with the business need. Good understanding of Kafka and other messaging platforms. GCP experience to help onboard apps to GCP. Ensure a high-quality standard of deliverables according to Industry standards and best practices. Prepare project-related documentation Confluence, JIRA updates, provide support on compliance and audit checking Project relevant documentation, ensure compliance and audit policies are strictly followed. Provide professional consultancy and support in response to the queries from developers and business on security access Work closely with global and regional stakeholders and global development team on mandatory / regulatory / development projects. Ensure systems complying with group infrastructure and security policies and standards. Experience of working in a multicultural environment demonstrable ability to adapt to different cultures. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Lead developer full stack (Java, Microservices, React primarily). Should be able to review code and help the team. Integrate with CI/CD pipeline , sonar scan and unit test coverage. Hands on experience on various technologies and should be able to lead the team on technical architecture. Collaborate with global stakeholders and business partners for application /product delivery. Experience of grooming and leading the team. The role is expected to carry strong technical, programming, analytical and troubleshooting skills. Ability to bring in strong Engineering culture within the team with CI/CD, Sonar scans and one click deployments. Responsible for providing Level 3 production support, change management for the assigned applications. Need to be able to diagnose/triage/resolve production incidents. Need to work with vendor products within Bank and be able to design/develop/enhance applications/product. Responsible to help with hiring activities, talent management. Your skills and experience Hands on experience with technologies such as Java and React JS primarily and knowledge of Springboot , Kafka, Cloud, DevOps , Unit testing tools like Junit. Strong agile skills with running app Dev , Dev Ops. Expertise on build tools Jenkins , Git , TeamCity, GitHub Actions. Functional expertise working in a financial bank domain would be huge benefit. Strong team player who also can work under pressure, independently and proactively while balancing competing priorities to achieve results on complex new development and integrations. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Sprinklr is looking for Product Solution Consultant / Manager in CCaaS/ Contact Center . You will be responsible for working with Sales teams in your designated region(s), working on technical sales opportunities and serving as the extensibility expert on the team. You are naturally curious, a technologist at heart, and someone who has an affinity for problem solving. You understand and can articulate the business value of an end-to-end solution. Solutions Engineer at Sprinklr are seasoned technologists who have real-world experience building or planning out enterprise integrations. You should have a strong understanding of technology such as CCaaS, Contact Center, Telephony, Voice , CPaaS, Cloud and On-Premise Contact Center Systems, CRM systems, Service Clouds, CDP’s, digital and Contact Center automation. As well as working knowledge of APIs, Saas and legacy CRMs, relational databases, data lakes, and cloud hosting technologies like AWS or Azure. Solutions Architects are able to articulate how Sprinklr can integrate and enhance a customer’s existing software ecosystem to tell a more cohesive story about the customer journey. The Solution Consultant team is part of the Pre-Sales Solution Consulting organization and works across Sprinklr on sales opportunities to define and build out requirements for complex solutions, often spanning multiple technologies. We engage directly with the largest and most complex enterprises in the world. These enterprises look to Sprinklr and our platform to transform their business. For these enterprises to be successful, they rely on technologists who can advise them throughout the transformation. The Solution Consultant team works closely with Sales, Solution Consulting and Field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there. You should be a highly accountable and driven individual, as you will be looked at by the multiple teams you work with as a leading voice. Main Responsibilities: Work directly with prospects and customers during sales cycles, to build confidence and excitement around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence and Automation platform and integrations with customer systems Own all deliverables around extensibility and integrations with customers: deliver value propositions, build data-flow and entity-relationship diagrams, walk-through integration demos, use Postman and other tools to show our API’s, and answer RFPs Be comfortable proactively recommending solution designs to customers during the sales cycle. You should be able to work with the customer to understand their existing technology stack and understand where Sprinklr plugs in and provides value Help identify and research opportunities on new/existing clients Collaborate with Engineering and Product teams to further build a best in class platform solution that the Solution Architecture team can inspire and sell into clients. Contribute to the development of your own and your team’s technical acumen Proactively engage in the strategic development of the SA organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc. Creates compelling presentations and collateral that demonstrate our solutions and the value they provide against a customer’s required capabilities Ability to Identify further requirements within new and existing accounts. Expected to Continually Develop and maintain expert technical understanding of the client portfolio whilst leveraging against competitor solutions Lead and deliver technical workshops & proof of concepts based on customers key business requirements and ROI Creates re-usable collateral for the entire global presales team and acts as a mentor Keeps up with an aggressive training schedule and maintain up to date Sprinklr product certifications Identify key requirements needed from cross-functional teams and external vendors Develop and manage budget for projects and be accountable for delivering against established business goals/objectives Work with other sales and solution consultants to identify risks and opportunities across multiple projects within the department Provide hands-on, pre-sales technical guidance to the Sales division Create and deliver technical sales-focused presentations to buyers including whiteboarding and demo’s Attends client meetings to conduct in depth discovery on the customer’s current and future states and positive business outcomes Experience in a pre-sales/solution-consultant role at a SaaS company is a plus Skills & Experience: Should have 8+ years of experience and should be a Subject Matter Expert in the Latest contact center solutions with a focus on customer experience. Cloud Contact Center - Voice/CCaaS - ( Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk etc. ), CCaaS, Contact Center, Telephony, CPaaS, Cloud and On-Premise Contact Center Systems, CRM systems, Service Clouds, CDP’s, digital and Contact Center automation . Experience defining solution architecture for Conversational AI and Telephony/IVR systems (IVR, AI, Voice/Chat Bots, business APIs) to build modernized Conversational AI and Telephony/IVR systems to bring seamless CX/UX experiences. Monitoring, Contact Center Automation and Contact Center Intelligence In depth Technical knowledge of contact center environments, ideally hosted or cloud-based contact center solutions, CCaaS and conversational AI working with Vendors such as Cisco, Avaya, Mitel, Genesys, Unify, NICE, Five9, Twilio and other edge-latest contact center solutions. In depth hands on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels Articulate business outcome’s and be able to create a technical roadmap to achieve it Experience working in some of the following areas, Contact Centre Solutions ,VOIP, Instant Messaging & Presence Platforms, Collaboration (e.g., Voice, Video and Digital Collaboration, Web, etc) Understanding of the contact center and telephony technologies especially in Voice technologies SIP, SBCs, WebRTC and Codecs Experience with unified communications/IP telephony architecture and deployment Functional understanding of network financial management, ROI analysis and business case development

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Technology Solutions Engineer The Technology Solutions Engineer is an individual contributor role responsible for supporting the Sales and Customer Service Team in developing and delivering technology solutions tailored to our clients' needs. This role requires a deep understanding of both software and hardware components, with a particular emphasis on telephony and networking technologies that are crucial to the BPO/Contact Center industry. Key Responsibilities: Provide technical and consultative assistance to the Sales team, with a strong focus on telephony, networking, and contact center technologies. Analyze and understand client architecture, specifically in telecommunications and network infrastructure, to develop effective solutions. Assist in the completion of technology sections in RFI/RFP/RFQ documents, ensuring alignment with client needs and industry best practices. Document and hand over detailed technical specifications for post-sales implementation, particularly related to telephony and network setup. Drive accountability across cross-functional IT teams, ensuring alignment and smooth execution during the solution design process. Stay current with market trends, cloud practices, and technology stacks relevant to telephony, networking, and the broader contact center industry. Requirements: Bachelor's Degree or equivalent experience with a minimum of 5+ years in a relevant field. Strong knowledge of telecommunications, VoIP, PBX systems, and networking protocols (e.g., TCP/IP, SIP). Proven experience in developing best practices for business processes and creating repeatable playbooks. Ability to lead multidisciplinary, cross-functional teams or projects, especially those focused on telephony and network deployments. Experience in managing multiple campaigns/projects simultaneously. Proficiency in reviewing and writing technical documentation, including client-facing collateral, with a focus on telephony and networking solutions. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Job Title: Business Development Executive Location: In Person, Sector 63, Noida, Uttar Pradesh Company: FineSoft Technologies Pvt. Ltd. Job Type: Full-time, Permanent Schedule: Day shift Language: English (Preferred) About the Company: FineSoft Technologies is a leading provider of SMS solutions, specializing in WhatsApp messaging and high-quality termination services. We are committed to delivering exceptional value to our clients by providing innovative, scalable, and reliable communication solutions. Position Overview: We are seeking an experienced and highly motivated sales executive to drive revenue growth in our SMS wholesale A2P (application-to-person) markets. The ideal candidate will have a proven track record in telecom sales, specifically within the SMS wholesale or VoIP fields, and will be passionate about building strong customer relationships and exploring new business opportunities. Key Responsibilities: Portfolio Development: Actively identify, acquire, and develop new business opportunities in the SMS A2P sectors. Manage and expand the customer portfolio to ensure maximum growth and retention. Client Relationship Management: Maintain strong relationships with existing clients, providing exceptional service, and identifying opportunities for upselling and cross-selling. Business Negotiation & Deals: Negotiate and finalize commercial agreements for VoIP and SMS A2P traffic termination with overseas clients, ensuring mutually beneficial terms. Revenue Growth: Drive consistent revenue growth from assigned accounts in both VoIP and SMS A2P markets through proactive sales efforts and market intelligence. Market Intelligence: Stay updated with market trends, rate changes, and the competitive landscape to proactively identify new opportunities and solutions for clients. Customer Communication: Communicate effectively with clients regarding rate changes, service updates, and new product offerings to ensure client satisfaction and continued business. Sales Reporting & Forecasting: Maintain accurate sales records, forecast potential revenue, and provide regular updates on account progress to management. Required Qualifications: Educational Background: A university degree in marketing, business administration, finance, or a related field is preferred. Experience: A minimum of 1 year in the SMS wholesale A2P market or the telecom industry, with direct sales experience in SMS. Proven Sales Experience: Demonstrated success in meeting or exceeding sales targets, with a strong understanding of the telecom and messaging markets. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence clients at all levels. Self-Motivated: A driven individual who can work independently while also being a strong team player, comfortable with a results-oriented environment. Industry Knowledge: Familiarity with A2P messaging, VoIP traffic, and the telecommunications industry is a significant advantage. Why Join Us: Competitive Salary & Commission Structure: Enjoy a competitive salary with attractive commission incentives based on performance. Career Growth: As a fast-growing company, FineSoft Technologies offers significant opportunities for career advancement. Dynamic Work Environment: Work in a dynamic and collaborative environment with a team of professionals who are passionate about innovation in the telecom space. Global Exposure: Gain exposure to international markets and clients, expanding your professional network globally. How to Apply: Interested candidates should submit their updated resume to hr@finesofttechnologies.com . We also welcome referrals, so feel free to share this opportunity with your network. Speak with the employer at +91 6395615529. Job Types: Full-time, Permanent Pay: ₹11,516.81 - ₹29,961.34 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Application Question(s): What is your current in-hand per month salary? What is your notice period? Experience: SMS or IT Sales: 1 year (Required) Language: English (Preferred) Location: Noida Sector 62, Noida, Uttar Pradesh (Required) Work Location: In person

Incident Manager GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Job Profile Summary The Incident Manager is responsible for leading the resolution of incidents affecting customer services across a specified geography. Role Summary The Customer Incident Manager is responsible for leading the resolution of incidents affecting customer services across an international geography. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, facilitate and co-ordinate the necessary activities for customer incidents/requests to be resolved/completed with minimal impact to SLAs, which may range from straightforward to more complex technical requirements, including post incident/request follow-up activities. The role requires a significant amount of autonomy, so the Incident Manager should be comfortable working with minimal direction, with the ability to thrive in a fast paced and ever-changing environment. Job Scope Interacts with Service Desk, NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management, 3rd Parties, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Interacts with service desk, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Duties And Responsibilities Ensure frequency of internal/external communications are maintained as needed in a timely manner, and is always clear, concise, meaningful, professional, and efficient. Review and trigger both technical and hierarchal escalations, escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g., Service Manager, Account Manager). Review and manage customer requests that involve internal GTT departments and external partners. Identify problems and raise them to the Problem Management team. Review and revise processes, policies, and procedures on a regular basis to drive efficiency and effectiveness within Service Assurance. Maintain an exceptional level of customer service and experience during any engagements with all departments (internal or external). Understanding and familiarity with Customers’ services and solutions. Provide feedback to appropriate Line Manager on how Incident Management, the Service Desk and supporting functions can improve. Provide mentoring and guidance to Service Desk Engineers. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Train new starters Support and participate as required in any Assurance related programs. Support the Line Manager / Department Manager, undertaking ad hoc/delegated tasks of a similar level and responsibility as may be required. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift US shifts (5 Days working / 2 Days Off) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

Title: NOC Engineer Experience: 1 to 5 Years We are seeking a technically proficient and customer-focused NOC Support Engineer to join our remote team. The role involves providing first-level technical assistance for telecom services, including VoIP, TDM systems, and voice routing. You will troubleshoot service-related issues, monitor system alerts, and ensure smooth, reliable telecom operations. Responsibilities: Handle and resolve customer inquiries related to telecom services like 8YY, 8XX, and 1+ voice routing. Monitor network alarms and escalate issues based on severity. Analyze and block fraudulent activity per internal policies. Record all support activity in a ticketing system and contribute to internal documentation. Collaborate with cross-functional teams to ensure service uptime and customer satisfaction. Stay updated on telecom technologies to enhance support effectiveness. Requirements: 3–4 years’ experience in telecom or technical support. Understanding of VoIP/TDM systems and SIP troubleshooting (e.g., Wireshark). Excellent problem-solving and communication skills. Flexible with shift work, including nights/weekends. Preferred: Familiarity with wholesale telecom and CDR analysis tools.

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer's networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers - including new wireless and 5G technologies - not yet adopted by most companies. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Expertise 7-10 years of experience of experience working in Network Operations especially on the Cisco ACI, Cisco SDA, ISE , Load Balancers , Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy Manage Network and Firewall Operations, including hands-on experience with Cisco ACI, Cisco APIC, Cisco SDA, DNAC, Cisco ISE, Cisco WLC, Routing and Switching, and Cisco FTD 9k/4k, Checkpoint Firewall123. Expertise in Security Technology, including WAF/DDOS Monitoring and Troubleshooting4. Prepare weekly and monthly reports, incident reporting, and analysis, while working closely with colleagues to meet team goals and improve processes and practices56. Perform security hardware and software maintenance7. Create and maintain detailed network documentation, network diagrams, and procedures8. Strong verbal and written English communication skills, along with strong interpersonal and presentation skills910. Ability to work with minimal levels of supervision and willingness to work in a job that involves 24/7 operations1112. Experience with configuring and managing user-defined categories, whitelisted URLs, blacklisted URLs, and processes like Change Management, Asset Management, Configuration Management, Security Health Checks, Basic Hygiene, and Audit Compliances1314. Good knowledge of networking concepts, AD, LDAP, and the ability to work with product vendors for upgrades and issue resolution1516. Knowledge and understanding of concepts and technologies such as SIEM, Vulnerability Scanning, AV, DLP, NAC, HIPS, 2FA, and CA17. Participate in day-to-day maintenance activities Preferred Technical And Professional Experience CCNP or equivalent certification. Graduate in Computer Science/IT/Electronics Engineering or equivalent University degree Experience working in Network Operations especially on the Cisco ACI, Cisco SDA, ISE , Load Balancers , Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy Application Centric Infrastructure (ACI) deployment and data center experience Experience with design and implementing Software Defined Network (SDN) and large complex networks Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Responsibilities Design, develop, and maintain scalable, high-performance iOS applications using Swift Implement Apple's Human Interface Guidelines to create intuitive and seamless user experiences Leverage frameworks such as CoreData, CoreGraphics, CoreLocation, and CoreAnimation to enhance app functionality Optimize app performance through effective use of threading, profiling, and performance tuning Integrate real-time databases (Firebase, DynamoDB), cloud messaging APIs, and push notification services Implement advanced functionalities such as VoIP notifications, CallKit, payment gateways, and dynamic libraries for modular and scalable applications Write clean, maintainable, and reusable code with an emphasis on quality and efficiency Conduct unit testing and contribute to continuous integration and delivery pipelines Collaborate with designers, product managers, and backend developers to deliver world-class mobile experiences Requirements 1-4 years of hands-on experience in iOS app development using Swift Strong understanding of the full mobile development lifecycle, including certificates, provisioning profiles, and App Store submission Experience with version control tools (e.g., Git) and dependency managers like CocoaPods Familiarity with popular open-source libraries and best practices in the iOS ecosystem A proactive mindset with a passion for learning and implementing new technologies Strong debugging, problem-solving, and communication skills Why Join Us ? Exciting Projects: Work on innovative, user-focused applications that make an impact Skill Development: Grow in a tech-savvy, collaborative team that values learning and experimentation Career Progression: Build your path with mentorship, growth opportunities, and a clear career roadmap (ref:hirist.tech)

Job Summary: The EPABX Engineer is responsible for the installation, configuration, maintenance, and troubleshooting of Electronic Private Automatic Branch Exchange (EPABX) systems. This role ensures seamless internal and external telecommunication within the organization or for clients. Key Responsibilities: Install and configure analog, digital, and IP-based EPABX systems. Perform routine maintenance and system upgrades. Troubleshoot and resolve hardware/software issues related to EPABX and intercom systems. Coordinate with vendors for system components and support. Maintain documentation of system configurations and service logs. Provide user training and technical support. Ensure compliance with safety and operational standards. Required Skills & Qualifications: Diploma or Degree in Electronics, Telecommunications, or related field. 1–3 years of hands-on experience with EPABX systems (e.g., Panasonic, NEC, Matrix, Siemens). Strong understanding of telephony protocols and wiring standards. Ability to read schematics and technical manuals. Good communication and customer service skills. Willingness to travel for on-site support if needed. Preferred: Experience with VoIP and IP telephony systems. Familiarity with ELV systems like CCTV, access control, and fire alarms.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Procurement(RTP).