1646 Voip Jobs - Page 29

Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over 8 years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration. Location : Solan, Himachal Pradesh (On-Site Only) Education Background Required : Diploma or Bachelor’s degree in Electronics Engineering (EE, ECE) or other networking courses. Key Responsibilities : Assist in the deployment, maintenance, and upgrades of telecom network components, including VoIP, PBX, and SIP-based systems. Perform regular diagnostics, PBX testing, and preventive maintenance to ensure uninterrupted network operations. Collaborate with other members of the development team, including software engineers, designers, and product maintainer. Documentation of network configurations, IP addressing schemes, and troubleshooting. Communicate effectively with clients, vendors, and team members in both Hindi and English, ensuring clear technical support and coordination. Skills & Qualifications : Basic knowledge of Electronics. Positive attitude in any situation Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VLANs, and VPNs. Understating of protocols such as WinSCP, SFTP, SSH, Telnet, FTP, and TFTP for remote access Proficient in computer applications and network analysis tools like Wireshark, Hyper Terminal, and Putty. Strong teamwork abilities. Problem-solving attitude. Good communication skills. Note: Candidates should be prepared for an on-site interview upon selection.

Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over seven years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration. Location: Solan, Himachal Pradesh (On-Site Only)(Urgent Hiring) Education Background Required Diploma or Bachelor’s degree in Electronics Engineering (EE, ECE) or other networking courses. Key Responsibilities Assist in the deployment, maintenance, and upgrades of telecom network components, including VoIP, PBX, and SIP-based systems. Perform regular diagnostics, PBX testing, and preventive maintenance to ensure uninterrupted network operations. Collaborate with other members of the development team, including software engineers, designers, and product maintainer. Documentation of network configurations, IP addressing schemes, and troubleshooting. Communicate effectively with clients, vendors, and team members in both Hindi and English, ensuring clear technical support and coordination. Skills & Qualifications Basic knowledge of Electronics. Positive attitude in any situation Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VLANs, and VPNs. Understating of protocols such as WinSCP, SFTP, SSH, Telnet, FTP, and TFTP for remote access Proficient in computer applications and network analysis tools like Wireshark, Hyper Terminal, and Putty. Strong teamwork abilities. Problem-solving attitude. Good communication skills. Note: Candidates should be prepared for an on-site interview upon selection. Job Type: Full-time Pay: Up to ₹40,000.00 per month Shift: Day shift Work Days: Weekend availability Ability to commute/relocate: Solan, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Required) Experience: Network support: 1 year (Required) PBX: 1 year (Required) VoIP: 1 year (Required) SIP based system: 1 year (Required) Location: Solan, Himachal Pradesh (Required) Work Location: In person

Company Description: We are PAR INFINITY LIMITED, a globally recognised Voice and SMS Telecom company providing A 2 Z routes for Wholesale and Retail Voice, Virtual numbers like DIDs, TFNs, 2-way Voice and A2P SMS termination services. We are connected with over 300 Tier 1 and Tier 2 Telecom Operators and Wholesale companies. Our customers subscribe to our a proprietary Cloud based CPaaS platform, which provides integrated Voice, SMS, Virtual numbers and Social Media. Our hosted IP-PBX, Diallers and SIP trunking for both outbound and inbound services are most popular with end Enterprise customers across the Globe. PAR INFINITY helps telecom operators and carriers to provide global coverage to their customers. The company has exclusive traffic arrangements with MNOs, MVNOs, Tier 1 carriers, calling card companies, enterprise customers and service providers to provide multi-service level offerings. We consistently monitor the traffic to ensure that connected VoIP carriers, whether via unilateral or bilateral agreements, are offered the highest quality of wholesale carrier services. Our A-Z voice termination services are available across the world and our team of qualified and certified expert professionals persistently work towards closing the gap between what our customers expect and what is provided to them. We offer real – time 24x7 customer service, monitoring, alert systems and quality assurance. Corporate Belief: Healthy, happy and satisfied employees and happy customers are inevitable and most valued assets of PAR INFINITY LIMITED Job Description: We're seeking an experienced Sales Manager to lead our global sales efforts for virtual numbers, including DID, TFN, 2 Way voice and 2 Way voice and SMS numbers. The successful candidate will be responsible for driving revenue growth, expanding our customer base, and building strong relationships with key accounts. Key Responsibilities: 1. Develop and execute sales strategies: Create and implement effective sales plans to penetrate new markets, expand existing customer relationships, and drive revenue growth. 2. Lead sales teams: Manage and mentor a team of sales professionals to achieve sales targets, provide guidance, and foster a culture of excellence. 3. Build and maintain customer relationships: Develop strong relationships with key accounts, understand their needs, and provide tailored solutions to meet their requirements. 4. Identify new business opportunities: Stay up-to-date with industry trends, identify new business opportunities, and develop strategies to pursue them. 5. Collaborate with cross-functional teams: Work closely with product development, marketing, and customer support teams to ensure alignment and effective solution delivery. 6. Negotiate and close deals: Utilize strong negotiation and closing skills to secure deals that meet or exceed sales targets. 7. Analyse sales performance: Track and analyse sales metrics, identify areas for improvement, and implement changes to optimize sales performance. Requirements: 1. Proven sales track record: 5 - 8 years of experience in sales, preferably in telecommunications or a related industry. 2. Virtual numbers expertise: Strong understanding of virtual numbers, including DID and TFN, and their applications. 3. Global sales experience: Should understand the business dynamics, trends, systems & process intricacies regarding Virtual number business, and product features. 4. Should have existing CXO relationship in the Virtual Numbers business both on Operators and Customers side. 5. Should have a good understanding of the regulations and legal nuances of the business globally. 6. Leadership skills: Proven ability to lead and manage sales teams, with strong mentoring and coaching skills. 7. Excellent communication skills: Strong verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. 8. Strategic thinking: Ability to think strategically, identify new business opportunities, and develop effective sales plans. 9. Results-driven: Strong focus on achieving sales targets, with a track record of meeting or exceeding sales goals. Qualification: · B. Tech/ MBA (in Sales & Marketing) / Post-graduate / Graduate can apply What We Offer: 1. Competitive salary and benefits: A competitive salary package, along with benefits that reflect your experience and expertise. 2. Opportunity for growth: A dynamic and growing company with opportunities for professional development and career advancement. 3. Collaborative team: A supportive and collaborative team environment that values innovation and creativity. 4. Shifts & Week Off: Monday to Friday: Work from Office / Saturday Work from Home / Sunday: Weekly Off CONTACT DETAILS: If you're a motivated and results-driven sales professional with a passion for virtual numbers, we'd love to hear from you! E-mail: hr@par-infinity.com Website: https://www.par-infinity.com Contact Number : +91-8527160696

Company Description: We are PAR INFINITY LIMITED , a globally recognised Voice and SMS Telecom company providing A 2 Z routes for Wholesale and Retail Voice, Virtual numbers like DIDs, TFNs, 2-way Voice and A2P SMS termination services. We are connected with over 300 Tier 1 and Tier 2 Telecom Operators and Wholesale companies. Our customers subscribe to our a proprietary Cloud based CPaaS platform, which provides integrated Voice, SMS, Virtual numbers and Social Media. Our hosted IP-PBX, Diallers and SIP trunking for both outbound and inbound services are most popular with end Enterprise customers across the Globe. PAR INFINITY helps telecom operators and carriers to provide global coverage to their customers. The company has exclusive traffic arrangements with MNOs, MVNOs, Tier 1 carriers, calling card companies, enterprise customers and service providers to provide multi-service level offerings. We consistently monitor the traffic to ensure that connected VoIP carriers, whether via unilateral or bilateral agreements, are offered the highest quality of wholesale carrier services. Our A-Z voice termination services are available across the world and our team of qualified and certified expert professionals persistently work towards closing the gap between what our customers expect and what is provided to them. We offer real – time 24x7 customer service, monitoring, alert systems and quality assurance. Corporate Belief: Healthy, happy and satisfied employees and happy customers are inevitable and most valued assets of PAR INFINITY LIMITED Job Description: We're seeking an experienced Sales Manager to lead our global sales efforts for virtual numbers, including DID, TFN, 2 Way voice and 2 Way voice and SMS numbers. The successful candidate will be responsible for driving revenue growth, expanding our customer base, and building strong relationships with key accounts. Key Responsibilities: 1. Develop and execute sales strategies: Create and implement effective sales plans to penetrate new markets, expand existing customer relationships, and drive revenue growth. 2. Lead sales teams: Manage and mentor a team of sales professionals to achieve sales targets, provide guidance, and foster a culture of excellence. 3. Build and maintain customer relationships: Develop strong relationships with key accounts, understand their needs, and provide tailored solutions to meet their requirements. 4. Identify new business opportunities: Stay up-to-date with industry trends, identify new business opportunities, and develop strategies to pursue them. 5. Collaborate with cross-functional teams: Work closely with product development, marketing, and customer support teams to ensure alignment and effective solution delivery. 6. Negotiate and close deals: Utilize strong negotiation and closing skills to secure deals that meet or exceed sales targets. 7. Analyse sales performance: Track and analyse sales metrics, identify areas for improvement, and implement changes to optimize sales performance. Requirements: 1. Proven sales track record: 8-10 years of experience in sales, preferably in telecommunications or a related industry. 2. Virtual numbers expertise: Strong understanding of virtual numbers, including DID and TFN, and their applications. 3. Global sales experience: Should understand the business dynamics, trends, systems & process intricacies regarding Virtual number business, and product features. 4. Should have existing CXO relationship in the Virtual Numbers business both on Operators and Customers side. 5. Should have a good understanding of the regulations and legal nuances of the business globally. 6. Leadership skills: Proven ability to lead and manage sales teams, with strong mentoring and coaching skills. 7. Excellent communication skills: Strong verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. 8. Strategic thinking: Ability to think strategically, identify new business opportunities, and develop effective sales plans. 9. Results-driven: Strong focus on achieving sales targets, with a track record of meeting or exceeding sales goals. Qualification: · B. Tech/ MBA (in Sales & Marketing) / Post-graduate / Graduate can apply What We Offer: 1. Competitive salary and benefits: A competitive salary package, along with benefits that reflect your experience and expertise. 2. Opportunity for growth: A dynamic and growing company with opportunities for professional development and career advancement. 3. Collaborative team: A supportive and collaborative team environment that values innovation and creativity. 4. Shifts & Week Off: Monday to Friday: Work from Office / Saturday Work from Home / Sunday: Weekly Off CONTACT DETAILS: If you're a motivated and results-driven sales professional with a passion for virtual numbers, we'd love to hear from you! E-mail: hr@par-infinity.com Website: https://www.par-infinity.com

Responsibilities: Configure and maintain VoIP systems. Troubleshoot call quality and connectivity issues. Monitor VoIP traffic and logs. Assist in integrating VoIP with other systems. Tools & Technologies: Asterisk, Free PBX, Cisco Call Manager. SIP, RTP, VoIP monitoring tools. Networking basics (QoS, NAT, firewalls). Career Growth: VoIP Engineer Telecom Engineer Unified Communications Architect. Ideal Candidate Traits: Strong communication skills. Technical curiosity. Attention to detail.

Position: Asterisk Developer Experience: 2+ Years Job Location: Ahmedabad (Onsite) Key Responsibilities: Design and implement new telephony features and services using Asterisk. Build software prototypes for new concepts and scale existing components. Contribute across the full software development cycle—from design to production. Collaborate with teams to integrate telephony systems with existing client infrastructure. Continuously improve telephony standards, reliability, and system efficiency. Candidate Requirements: Bachelor’s degree in Computer Science, IT, or a related field. 2+ years of experience in Asterisk development. Hands-on experience with AGI scripting and Asterisk configuration. Proficient in scripting languages like Perl or PHP. Strong understanding of SIP, ISDN protocols, AMI, and dial plan design. Experience working in Linux environments. Familiarity with PSTN/GSM interface cards. Knowledge of VoIP, call routing, and SIP trace analysis. Ability to build scalable, secure, and high-availability telephony systems.

Responsibilities include:  Order verification (OVC) and Order Entry  Validate the pre-order received and refer it back to the Client Sales team if additional information is needed  Validate technical/site details  Gather and verify data with the customer, including: o Customer name and technical/site contacts, site readiness o Products ordered, product intervals, and customer delivery date requirements o Review order status communication plan  Obtain Customer Service Record (CSR) for porting requests submitted through the client order to cash platform  Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR  Reserve appropriate telephone numbers (VOIP Orders)  Confirm that all documentation and customer information provided by Sales, Solution Architect, Global Client Services, and the Customer is complete  Update and complete order information  Submit orders to provisioning  Manage fallout/exception orders, including: o Tracking assigned orders, resolving order fallout tasks, and driving resolution of order rejections o Escalating to supplier organizations on orders requiring action o Confirming that all pre-work activities related to activation are complete o Coordinating test and installation, scheduling activation  Perform all Order Management fallout functions related to groups of orders for a single client or project  Provide senior-level support for escalated orders, high visibility clients, and high revenue orders  Update price impacting quotes for change orders  Manage and resolve fallout in specialty areas such as circuit provisioning and network builds  Provide vendor partner oversight  Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)  Ensure order completion and validate order sent to billing Skills and Qualifications:  General knowledge of Telecommunications, Networking Technologies, and Solutions  SFDC tool & processes knowledge  Ability to deliver written and verbal messages with customers  Critical thinking in the decision-making process  Technical aptitude and forward thinking  English literacy and numeracy  Strong customer service focus with a drive to deliver a world-class customer experience  Clear, confident communicator with strong written and verbal presentation skills  Ability to work independently and as part of a team  Perform well under pressure to meet deadlines  High attention to detail, data accuracy, and quality of input  10+ years of demonstrable experience in a B2B/Corporate environment  Problem management and strong analytical skills

The Telesales Appointment Setter will be responsible for contacting UK-based business clients to research their telephony needs and secure appointments for our Head of Sales to discuss tailored telecom solutions. This role involves cold calling, building rapport, and effectively communicating the value of our services, including phone systems, SIP trunks, VoIP, and mobile boosters, to encourage businesses to switch to our services. **Key Responsibilities**: - **Lead Generation & Research**: Identify and research potential business clients in the UK to understand their telephony requirements and challenges. - **Cold Calling**: Make outbound calls to UK business clients to introduce our telecom services and gauge interest in switching providers. - **Appointment Setting**: Schedule high-quality appointments for the Head of Sales to meet with prospective clients and discuss tailored solutions. - **Client Communication**: Build rapport with clients, effectively communicate the benefits of our phone systems, SIP trunks, VoIP, and mobile boosters, and address initial queries. - **CRM Management**: Log all interactions, update client information, and track progress in the companys CRM system. - **Collaboration**: Work closely with the sales team to ensure a smooth handover of appointments and provide insights on client needs. - **Target Achievement**: Meet or exceed daily/weekly/monthly targets for calls made and appointments set. - **Market Awareness**: Stay informed about trends and competitors in the UK telecoms industry to tailor pitches effectively. **Candidate Requirements**: - **Experience**: - Proven experience in telesales, telemarketing, or appointment setting, preferably in the telecoms or B2B sales industry. - Familiarity with cold calling and lead generation techniques. - **Skills**: - Excellent verbal communication and active listening skills with a professional telephone manner. - Strong persuasive skills to engage clients and articulate the value of telecom solutions. - Ability to handle objections and maintain a positive attitude under pressure. - Basic understanding of telecom products (e.g., phone systems, SIP trunks, VoIP, mobile boosters) or willingness to learn quickly. - Proficiency in using CRM software and basic computer skills (e.g., Microsoft Office, email). - **Qualifications**: - No specific educational qualifications required; however, a background in sales, marketing, or customer service is a plus. - **Personal Attributes**: - Self-motivated, target-driven, and resilient with a proactive approach to work. - Confident and professional when dealing with UK business clients. - Strong organizational skills and attention to detail. - Ability to work independently and as part of a team. - **Availability**: - Flexible to work UK business hours to align with client availability. **Desirable**: - Knowledge of the UK telecoms industry and its products/services. - Experience working with business clients in a B2B sales environment. - Familiarity with CRM platforms like Salesforce, HubSpot, or similar. **What We Offer**: - Competitive salary with performance-based incentives - Comprehensive training on our telecom products and sales processes. - Opportunity to work in a fast-growing industry with career progression potential. - Supportive team environment with regular feedback and coaching.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 6+ years of experience focused on network support, configuration, and implementation. 6+ years of experience in core switching, routing, MPLS, and firewalls. Networking and security architecture and engineering support experience across local, regional, and global domains. Ability to effectively execute multiple IT projects and deadlines with limited supervision. Preferred Technical and Professional Experience: Application Centric Infrastructure (ACI) deployment and data center experience. Experience with design and implementing Software Defined Network (SDN) and large complex networks. Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

So, what s the role all about We are looking for highly skilled Specialist / Senior Specialist Software Engineer with expertise in C++ to join our software development team. As a Specialist/ Senior Specialist Software Engineer, you will be responsible for designing, developing, and maintaining software applications that meet business needs and specifications. How will you make an impact Strong understanding of software development best practices and principles. Write high-quality code that meets software development best practices Stay up-to-date with the latest software development technologies, methodologies, and best practices. Provide technical guidance and support to team members and assist in resolving technical challenges. Review and provide feedback on code Familiar with the latest standards of C++ and have a good understanding of object-oriented design principles, design patterns, and software architecture. Experience in developing large-scale applications and managing complex codebases, as we'll as a solid understanding of algorithms and data structures. Experience in performance optimization and be familiar with profiling and debugging tools to identify and solve performance issues. Should have excellent communication and teamwork skills. Manage project timelines and ensure that projects are completed on time. Ensure that software development best practices are followed by the team Mentor and coach team members to help them grow and develop their skills Have you got what it takes bachelors degree in computer science software engineering, or a related field 10 to 15 years of experience in software development using . NET technologies Strong understanding of Object-Oriented Programming (OOP) concepts and design patterns Telephony experience, including VOIP, media streaming, SIP signaling, and RTP Solid understanding of software development best practices, including software design patterns, testing strategies, and source control. Knowledge of database design and development using SQL Server or another relational database management system Proficiency in software development tools such as Visual Studio, Git, and JIRA Ability to work effectively in a team environment and communicate technical concepts to non-technical stakeholders Strong problem-solving and analytical skills Excellent written and verbal communication skills Ability to work independently and as part of a team. Nice to Have: Experience in the public cloud; AWS preferred Experience developing and deploying applications in Docker containers Practiced understanding of microservices architecture Knowledge of Contact center as service platform and Automatic call distribution. Knowledge of software development methodologies such as Agile or Scrum Knowledge of C#, . NET, . NET Core What s in it for you Enjoy NICE-FLEX! Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE

Job Title: Technical support Location: Bangalore Experience: 1-3 Years We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions. The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Packet Analysis Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to RD if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI s and desired SLA s Shift Open for 24x7 shift work . Required Skills: 5 7 years of experience in technical support or engineering roles within the Unified Communications or Contact Center domain. Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols. Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent). Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc). Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments. Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc) is a plus. Preferred Qualifications: Certifications like CCNA/CCNP/CCVP Collaboration, ACIS/ACSS (Avaya), MCSE (Microsoft Teams), or equivalent are a plus. Experience working with PBX systems, SIP trunks, and voice gateways. Knowledge of APIs, integrations, or automation in UC environments is beneficial.

The IT Support Device Management Specialist (MDM) plays a key role in maintaining the organization s IT infrastructure and ensuring the secure and efficient management of all endpoints, including mobile devices, laptops, and desktops. This role focuses on delivering technical support, deploying and managing Mobile Device Management (MDM) solutions, and enforcing device policies to support security, compliance, and operational efficiency. Roles and Responsibilities: o Administer and maintain Mac and PC environments, including mobile devices. o Deploy and manage Mobile Device Management (MDM) software (such as Jamf, Kandji, Intune). o Oversee device lifecycle management: enrolment, patching, OS updates, and inventory tracking. o Maintain and monitor network infrastructure switches, Wi-Fi, firewalls, VPNs, and VOIP phone systems. o Troubleshoot and resolve hardware, software, and network issues. o Implement and manage IT service desk / ticketing system, with clear escalation paths. o Manage IT assets and ensure up-to-date inventory records. o Assist with Business Central support and systems integration across devices. o Provide support for staff onboarding/offboarding (device setup, account access, security). o Develop and document IT procedures and standards. Key Skills Required: o Experience managing MDM platforms and multi-device environments (Mac, PC, mobile). o Strong understanding of networking fundamentals (LAN, Wi-Fi, VPN, switches, VOIP). o Proficiency with IT management tools (ticketing systems, asset tracking, RMM). o Knowledge of cybersecurity best practices for endpoint protection. o Hands-on experience supporting Business Central (Microsoft Dynamics 365) workflows. Preferred Qualification and Experience: o bachelors degree in IT, Computer Science, or related field. o 1 3 years of experience in an IT Admin / IT Systems Manager role. o Strong written and verbal communication skills in English. o Ability to efficiently troubleshoot and resolve technical issues. o Strong organisational and communication skills. o Detail-oriented with a proactive approach to system management. Reports to: Lead Programmer Department: IT What you'll Get Working with LEDFlex: o Be part of a collaborative and innovative work environment. o Gain exposure to all stages of product development and management. o Work on exciting projects that make a real impact in the market. o Opportunities for professional growth and skill development. o Will have a Competitive Salary (depending on experience, negotiable). o Desirable Working Hours: Monday to Friday, 10:00 AM - 7:00 PM, 5:00 PM - 2:00AM with a one-hour lunch break. o Annual Leave: As per labour laws. o Opportunity to work in a dynamic and supportive team environment with room for personal and professional growth.

Develop Core Communication Services: Build and maintain backend services for voice/video calling (signaling servers, call routing logic, media gateways) using SIP and WebRTC. Implement features like call setup, conferencing, transfers, and recording with a focus on efficiency and reliability. Enhance Audio Quality (DSP): Implement and tune digital signal processing algorithms for superior call audio. This includes noise suppression, echo cancellation, jitter buffer optimization, and voice activity detection to ensure crystal-clear , uninterrupted communication even on poor networks. Optimize Media & Codecs: Work with real-time media streaming (RTP) and various codecs (Opus, G.711, H.264, etc). Optimize codec configurations and adapt bitrates on the fly based on network conditions to balance quality and bandwidth. Integrate Voice AI Features: Embed speech-to-text (ASR) and text-to-speech (TTS) capabilities into the platform. Enable AI voice agents to participate in calls by streaming audio to AI services and injecting synthesized speech responses. Manage conversation flow between humans and AI (handling interruptions, timing responses) to make interactions feel natural. Ensure Scalability & Resilience: Design services with a cloud-native approach (microservices, containers) for deployment on Kubernetes. Implement high-availability strategies (clustering, failover) across global data centers so that the platform achieves five-9s uptime with no downtime for maintenance. Performance & Reliability Tuning: Continuously profile and improve system performance end-to-end. Minimize call setup times and audio latency through efficient coding (C/C++ for media processing) and system optimizations. DevOps & Support: Use CI/CD pipelines to deploy updates safely with zero downtime. Write comprehensive automated tests (unit, integration, load) for your features. Participate in on-call rotation to troubleshoot and resolve production issues in real time, and implement lasting solutions to prevent recurrence. Collaboration: Work closely with Product Managers , front-end teams , AI/ML team and with network engineers . Qualifications Real-Time Communications: 5+ years of experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, G.711, etc) and improving call quality under varying network conditions. Strong Coding Skills: Proficiency in C/C++ for high-performance, multi-threaded systems programming. Experience writing efficient, low-latency code (lock-free structures, memory management). Additionally, skilled with a higher-level language like Go or Java for building microservices and control logic. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. you've perhaps worked with voice assistants, IVR systems, or call center AI - you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Security & Compliance: Basic understanding of securing voice communications (TLS, SRTP) and safeguarding customer data (GDPR, HIPAA considerations for call recordings, etc). Designs solutions with privacy and security best practices in mind. DevOps Mindset: Comfortable using CI/CD, infrastructure-as-code, and logging/monitoring tools. Willing to take ownership of code in production - debugging live issues, optimizing resource usage, and responding to incidents. Team Player: Excellent collaboration and communication skills. Experience working in Agile teams. Ability to clearly document designs and mentor others. A proactive attitude to problem-solving and an enthusiasm for continuous learning in the fast-evolving communications and AI field. Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement

Orica is looking for a talented Network Operations Engineer to join our dynamic global IT team. This hybrid role, based in Hyderabad , offers the opportunity to work at the heart of a global organization that values innovation, collaboration, and continuous improvement. In this role, you'll be instrumental in keeping Orica s worldwide operations connected and running smoothly. you'll help ensure our network systems are reliable, secure, and efficient supporting everything from day-to-day business activities to long-term strategic goals. Your contributions will go beyond technical support. you'll help improve infrastructure, solve complex challenges, and play a key part in Orica s digital transformation journey making a real impact on how our people work and connect across the globe. What you will be doing Change & Lifecycle Management: Plan and execute infrastructure updates, assess vendor releases, and ensure lifecycle management of network assets. Infrastructure Support: Troubleshoot incidents, perform root cause analysis, and maintain operational documentation to support business continuity. Vendor Management: Oversee vendor performance, SLAs, and ensure effective delivery of network services. Asset & Security Activities: Support licensing compliance, asset inventory accuracy, and drive infrastructure simplification. Stakeholder Engagement: Collaborate with cross-functional teams including Cyber Security, Architecture, and IT Project Management to align strategies and solutions. What you will bring Tertiary qualification in an IT-related discipline 3+ years in IT infrastructure roles, with 2+ years in network operations Strong problem-solving and communication skills Experience supporting global platforms and multi-sourced environments Familiarity with technologies such as switching, routing, firewalls, VPNs, VOIP, Cisco ISE, and AIOps CCNA or JNCIA certified Working knowledge of ITIL and ISO standards

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: Interoperable integration with Genesys and Contact Center solutions. Co-ordinate management of the existing implementations across the group, ensuring standard processes are used throughout. Responsible for providing 247 / On Call support with the help of geographically spread Team. Participate and own CTB implementation for Voice Biometrics components as per the schedule. Ensure maintenance of the products in line with standards defined by Global Architecture Team Oversee regular patching exercises as driven by ITID Service Management Responsible for maintenance, renewal of contract(s) with Vendors for specific/applicable technologies. Partner with senior business stakeholders, CC heads and other architects within HSBC / ITID to come up with a common workable solution. Maintain an agile mindset by adapting to the practices and processes identified as being required for our domain, leveraging agile delivery methods and associated frameworks (e. g. , Lean) and Bank tools (e. g. , JIRA) to achieve this. Maintains liaison with customers to understand business requirements and translates them into IT designs. Understanding the needs of both internal and external customers and be committed to delivering an excellent service. Co-ordinate regular background model maintenance activities with the vendor to ensure the biometric accuracy does not deteriorate. Requirements To be successful in this role, you should meet the following requirements: Should be able to work under pressure for delivering the Business requirements within expected timelines. Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure. Should be a good problem manager, who understands the nature of problem and takes corrective steps in order to minimize the Business impact. Should possess knowledge of infrastructure security requirements and take necessary steps to have it complied as per group standards. Experience in working with global teams, especially UK / HKG. Good understanding of networking topologies and their associated interconnectivity with the LAN/WAN infrastructure, Contact Centre infrastructure. Knowledge on associated ecosystems including IVR, SBC, SIP, Networking along with strong knowledge of VoIP and real-time communication protocols. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proven experience in implementing Voice Biometrics solutions in a global environment. Experience of at least 3 to 6 years within Telecommunications having worked on Contact Centre Technologies. Cloud experience in AWS and Azure is good to have. Inclination towards the Voice Biometrics and Speech Science domains. Familiarity with network security practices and protocols. Contact Centre Infrastructure knowledge. Experience with cloud-based Voice solutions. Telephony/Carrier experience/knowledge. .

The role involves developing presales strategies for CPaaS - Voice, driving business growth, and meeting revenue targets. It focuses on crafting tailored techno-commercial solutions to address enterprise customer needs and deliver tangible business

JD- Tech Lead- C/Go Key Responsibilities: · Technical Leadership & Design: o Lead the technical design and implementation of complex software modules primarily in C/C++ and Golang for telecom applications, ensuring adherence to architectural principles and best practices. o Actively participate in architectural discussions, evaluate technical options, and contribute to decisions that shape the future of our telecom platforms. o Translate high-level requirements into detailed technical designs and guide the team through implementation. · Software Development & Engineering: o Develop, test, and debug high-performance, low-latency code in both C/C++ and Golang for mission-critical telecom systems. o Write clean, efficient, and well-documented code, focusing on quality and maintainability. o Integrate and optimize software components within a Linux environment, ensuring optimal resource utilization. · Kubernetes & Cloud Native Operations: o Design and implement solutions leveraging Kubernetes for container orchestration, deployment, and lifecycle management of telecom applications. o Understand and apply cloud-native principles to optimize applications for deployment in containerized environments. o Troubleshoot and resolve issues related to Kubernetes deployments, pods, services, and underlying infrastructure. · Telecom Domain Application: o Apply a solid understanding of telecom protocols, standards (e.g., 5G, 4G, IMS, VoIP, SDN/NFV), and network architectures to ensure solutions meet industry requirements. o Address performance, reliability, and security challenges inherent in real-time telecom systems. · Mentorship & Collaboration: o Provide technical guidance and mentorship to junior and mid-level engineers, fostering their growth and development. o Participate actively in code reviews, offering constructive feedback and ensuring adherence to coding standards. o Collaborate effectively with cross-functional teams including product management, QA, and operations to ensure seamless product delivery. · Performance & Optimization: o Identify and resolve performance bottlenecks in C/C++ and Golang applications and Linux environments. o Implement strategies for efficient resource utilization and system stability. Required Skills & Experience: · 6-8 years of progressive experience in software development. · Strong expertise in C/C++ programming , including object-oriented design, multi-threading, inter-process communication (IPC), and network programming. · Proven hands-on experience with Golang (Go) , including concurrency patterns, Goroutines, channels, and standard library usage. · Minimum 3-4 years of hands-on experience in the telecom domain , demonstrating a solid understanding of telecom protocols and architectures (e.g., SIP, RTP, Diameter, 4G/5G core network elements). · Hands-on experience with Kubernetes , including deploying, managing, and troubleshooting containerized applications. · In-depth experience with Linux environments , including system programming, shell scripting, debugging tools (GDB, Valgrind), and performance analysis. · Experience with version control systems (e.g., Git). · Solid understanding of data structures and algorithms. · Excellent problem-solving, analytical, and debugging skills. · Strong communication and interpersonal skills, with the ability to lead and collaborate effectively within a team. Location- Gurgaon/Bangalore Budget- 24 LPA Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹1,500,000.00 per year Work Location: In person Expected Start Date: 01/07/2025

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is building a next-generation voice and video platform to power our Unified Communications (UCaaS) and Contact Center (CCaaS) products. This platform blends open-source components with in-house innovation to deliver carrier-grade quality and 99.999% uptime. We need a Software Engineer to drive development of real-time voice/video services, enhancing call quality and reliability and enabling AI-powered voice features on our unified customer experience (UCXM) platform. You will work on everything from media servers and audio processing to cloud deployment, ensuring our system is scalable, secure, and high performing. We operate with a DevOps culture – engineers own their code from development through production. Key Responsibilities Develop Core Communication Services: Build and maintain backend services for voice/video calling (signaling servers, call routing logic, media gateways) using SIP and WebRTC. Implement features like call setup, conferencing, transfers, and recording with a focus on efficiency and reliability. Enhance Audio Quality (DSP): Implement and tune digital signal processing algorithms for superior call audio. This includes noise suppression, echo cancellation, jitter buffer optimization, and voice activity detection to ensure crystal-clear, uninterrupted communication even on poor networks. Optimize Media & Codecs: Work with real-time media streaming (RTP) and various codecs (Opus, G.711, H.264, etc.). Optimize codec configurations and adapt bitrates on the fly based on network conditions to balance quality and bandwidth. Integrate Voice AI Features: Embed speech-to-text (ASR) and text-to-speech (TTS) capabilities into the platform. Enable AI voice agents to participate in calls by streaming audio to AI services and injecting synthesized speech responses. Manage conversation flow between humans and AI (handling interruptions, timing responses) to make interactions feel natural. Ensure Scalability & Resilience: Design services with a cloud-native approach (microservices, containers) for deployment on Kubernetes. Implement high-availability strategies (clustering, failover) across global data centers so that the platform achieves five-9s uptime with no downtime for maintenance. Performance & Reliability Tuning: Continuously profile and improve system performance end-to-end. Minimize call setup times and audio latency through efficient coding (C/C++ for media processing) and system optimizations. DevOps & Support: Use CI/CD pipelines to deploy updates safely with zero downtime. Write comprehensive automated tests (unit, integration, load) for your features. Participate in on-call rotation to troubleshoot and resolve production issues in real time, and implement lasting solutions to prevent recurrence. Collaboration: Work closely with Product Managers, front-end teams, AI/ML team and with network engineers. Qualifications Real-Time Communications: 5+ years of experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, G.711, etc.) and improving call quality under varying network conditions. Strong Coding Skills: Proficiency in C/C++ for high-performance, multi-threaded systems programming. Experience writing efficient, low-latency code (lock-free structures, memory management). Additionally, skilled with a higher-level language like Go or Java for building microservices and control logic. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You've perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Security & Compliance: Basic understanding of securing voice communications (TLS, SRTP) and safeguarding customer data (GDPR, HIPAA considerations for call recordings, etc.). Designs solutions with privacy and security best practices in mind. DevOps Mindset: Comfortable using CI/CD, infrastructure-as-code, and logging/monitoring tools. Willing to take ownership of code in production – debugging live issues, optimizing resource usage, and responding to incidents. Team Player: Excellent collaboration and communication skills. Experience working in Agile teams. Ability to clearly document designs and mentor others. A proactive attitude to problem-solving and an enthusiasm for continuous learning in the fast-evolving communications and AI field. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-RP1 #LI-HYBRID

Job Title: Customer Premises Engineer (CPE) Department: Technical Services / Field Operations Location: [Coimbatore., Tirupur] Reports To: Field Service Manager / Network Operations Head Job Summary: We are seeking a skilled and customer-focused Customer Premises Engineer (CPE) to install, configure, and maintain broadband and networking equipment at customer premises. The CPE is responsible for ensuring high-quality service delivery, resolving technical issues, and providing support during and after installation. Key Responsibilities: Install and configure Customer Premises Equipment (CPE) such as routers, modems, ONTs, and set-top boxes Perform fiber/copper cable routing, splicing, and termination as required Conduct site surveys to assess installation feasibility Test signal strength, internet connectivity, and service quality post-installation Educate customers on equipment usage, maintenance, and basic troubleshooting Log installation details, customer feedback, and report technical issues Troubleshoot service issues on-site and escalate unresolved problems to backend/network teams Ensure adherence to safety protocols and technical standards Maintain tools, equipment, and materials for daily operations Provide timely and professional customer support to build strong relationships Requirements: Education: ITI / Diploma / Graduate in Electronics, Networking, Telecommunications, or a related field Experience: 1–3 years in broadband/telecom installation and service (FTTH, DSL, WiFi, etc.) Technical Skills: Proficient in CPE configuration (WiFi routers, ONT, VoIP devices, etc.) Basic networking (LAN/WAN, IP addressing) Knowledge of fiber optics and signal testing tools Other: Two-wheeler with valid license preferred Must own a smartphone Willingness to travel and work on flexible schedules Soft Skills: Strong customer service orientation Good communication and problem-solving skills Professional behavior and neat presentation Ability to work independently and manage time effectively Compensation & Benefits: Competitive fixed salary + installation/service-based incentives Travel allowance Uniform, ID, and toolkit provided Training and career growth within technical operations Job Types: Full-time, Permanent, Fresher Pay: ₹17,000.00 - ₹28,000.00 per month Benefits: Health insurance Life insurance Provident Fund Shift: Day shift Evening shift Fixed shift Morning shift Night shift Rotational shift Education: Secondary(10th Pass) (Preferred) Experience: 2years: 1 year (Preferred) Language: Tamil (Preferred) Work Location: In person

Company Description ThreatXIntel is a startup cyber security company providing tailored, affordable solutions to protect businesses and organizations from cyber threats. The company specializes in cloud security, web and mobile security testing, cloud security assessment, and DevSecOps. ThreatXIntel takes a proactive approach to security to ensure clients' digital environments are secure and free from vulnerabilities. Role Description We are looking for a Freelance Voice SIP Engineer (Mid-Level) to support and optimize our Voice Transport and Contact Center Voice Infrastructure. This role is critical to ensuring reliable and high-quality voice services for enterprise-scale Contact Center environments. You will work with internal IT teams to maintain, design, and troubleshoot VoIP/SIP infrastructure, automate system tasks, and improve service delivery through robust monitoring and configuration practices. Key Responsibilities Install, configure, and maintain Oracle Session Border Controllers (SBCs) including transport, session routing, and registration. Troubleshoot SIP call flows using tools like Wireshark , NetScout , Observer , or Enterprise Operations Monitor . Support and maintain Session Management Systems in large Contact Center environments. Optimize VoIP/SIP networks , analyze outages, and identify areas for performance improvement. Automate infrastructure tasks using Python , PowerShell , or JavaScript . Develop infrastructure-as-code and manage service delivery via CI/CD pipelines . Collaborate with internal teams to implement voice integration with cloud-based services . Provide mentorship to junior team members when needed. Required Skills & Experience 4+ years of experience with Oracle SBCs (installation, transport, session management). 4+ years of experience supporting Session Management Systems . 4+ years working with VoIP/SIP infrastructure in large Contact Center environments . Strong expertise in SIP troubleshooting and packet analysis using tracing tools. Scripting experience with Python , PowerShell , or JavaScript . Familiarity with CI/CD pipelines and infrastructure automation. Understanding of cloud voice integration (preferred: AWS, Azure, or Google Cloud). Bachelor’s degree OR 4+ years of equivalent hands-on experience. Nice to Have Familiarity with risk management, compliance policies, and secure voice system design. Experience mentoring junior engineers or collaborating in cross-functional teams.

Job Title: Convoso Administrator Expert Location: 📍 Remote | Flexible Hours Hourly Rate : ₹400–₹700 per hour based on Platform experience and expertise 💡 About Empathy Technologies At Empathy Technologies, we’re more than a tech company — we’re builders of intelligent systems that help modern businesses automate, scale, and thrive. Our focus lies in Microsoft 365, Power Platform, AI/LLM automation, and creating truly useful digital experiences for teams. Job Summary We are seeking a highly skilled and detail-oriented Convoso Expert to manage, optimize, and support our Convoso dialer platform. This role is critical to ensuring seamless campaign execution, lead vendor integrations, agent queue configurations, and compliance with operational protocols. The ideal candidate will have hands-on experience with Convoso’s administrative tools, API integrations, and troubleshooting workflows. Key Responsibilities Configure and manage Convoso campaigns, queues, and user roles (agents, managers, vendors). Create and manage DIDs for lead vendors and ensure proper routing and state-level compliance. Develop and maintain API plugins for lead vendor integrations. Troubleshoot login, call quality, and routing issues in collaboration with Convoso support. Maintain SOP documentation and training materials for internal teams. Coordinate with staffing and contracting teams to onboard new agents and ensure proper access control. Monitor system performance and proactively resolve issues related to call drops, dead air, or misrouted calls. Collaborate with IT and compliance teams to support data storage, call recording retrieval, and FTP/SharePoint integrations. Required Skills and Qualifications Proven experience administering Convoso or similar contact center platforms. Strong understanding of VoIP systems, call routing logic, and lead management. Familiarity with API development and integration workflows. Excellent problem-solving skills and ability to work under pressure. Strong communication skills to coordinate with cross-functional teams and external vendors. Experience with documentation and SOP creation is a plus. Preferred Qualifications Prior experience in a healthcare or insurance sales environment. Knowledge of state licensing and compliance requirements for outbound calling. Familiarity with Microsoft SharePoint, Blob Storage, or other cloud-based storage solutions. What is Convoso? Convoso is a leading cloud-based contact center software designed to help outbound sales teams boost productivity through smart automation, AI-powered tools, and real-time performance insights. It offers features like: Intelligent call routing and queue management Advanced lead management and reporting Omnichannel outreach: voice, SMS, and email High-speed auto dialer with predictive capabilities API integrations to connect with CRMs and lead vendors 📺 Learn more about how Convoso works: Convoso Overview Video 📬 How to Apply Drop us a note with your CV, a short note about your Convoso experience. 💌 careers@empathytechnologies.in 🌐 www.empathytechnologies.com Empathy Technologies – Because great tech only works when it works flawlessly.

Job Title : AOSP & Mobile Application Expert (Kotlin + Flutter) Experience : 9 to 11 Years Location : Noida / Bhubaneswar Key Responsibilities Design and develop mobile applications using Kotlin and Flutter with performance, security, and scalability in mind. Customize and extend AOSP (Android Open Source Project) components such as system services, HAL, and framework-level code. Integrate and manage VoIP features , SIP stacks , Telephony APIs , and Audio routing at both the system and application levels. Implement and enforce MDM (Mobile Device Management) policies and system-level restrictions for enterprise devices. Work on low-level Android components and services to tailor the Android OS for specific device requirements. Collaborate with cross-functional teams including UI/UX, QA, and backend teams to deliver complete solutions. Develop networking features using Sockets , WebRTC , REST APIs , and WebSockets for real-time communication. Integrate Firebase services (Analytics, Crashlytics, FCM, Performance Monitoring) for monitoring and diagnostics. Apply advanced concepts such as Dependency Injection , Modular Architecture , and Clean Architecture for scalable app design. Ensure optimized memory usage, multithreading, and background execution management. Required Skills & Experience 9+ years of Android development experience with strong command over Kotlin and/or Java . Hands-on experience with AOSP – modifying and building custom Android system images, frameworks, or services. Proficiency in Flutter and Dart , with experience building production-level cross-platform apps. Expertise in VoIP technologies , including SIP stack integration , telephony features , and audio management . Strong understanding of Android system services , background execution limits, and permission models. Experience with Mobile Device Management (MDM) frameworks and policies implementation. Proficient in Android networking – Sockets, WebRTC, WebSockets, and RESTful APIs. Experience with Firebase services like FCM, Analytics, and Crashlytics. Solid grasp of multithreading , services , app lifecycle , and background task handling. Strong architecture skills using Clean Architecture , MVVM/MVI , and Dependency Injection frameworks (Dagger/Hilt/Koin).

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. Summary: An Engineer II/III operates within standard operating procedures (SOP) and reacts to client outages with the appropriate level of urgency. An Engineer II/III applies critical thinking skills to troubleshoot and provide problem determination and resolution for incidents with undocumented resolution procedures. An Engineer II/III performs technical work as defined in tickets assigned to a technology queue, and owns all incidents (excluding Severity 1) until resolved, engaging other engineers as necessary. An Engineer II/III establishes his/her own work priorities based on existing guidelines, and reviews his/her own work for completeness and accuracy. An Engineer II/III is responsible for mentoring other engineers as appropriate. An Engineer II/III creates and edits training manuals and technical procedures, and is responsible for self-training, which includes reading technical journals or other materials to learn about personally relevant technologies in accordance with his/her individual development plan. An Engineer II/III is expected to immerse him/herself in technical knowledge. An Engineer II/III has demonstrated complex problem solving, inductive reasoning, critical thinking, and problem sensitivity. Education/Experience: -4-6 years of experience. - Bachelor’s degree in Telecommunications, Computer Science, Engineering, or related discipline, or an equivalent combination of education and experiences. - Experience in planning, deployment, and operational support of advanced technologies and applications. Skills and Competencies: -Passion for technology demonstrated by success in a technical field, technology-related internships, or by technology-focused, extra-curricular activities. - Demonstrated complex problem solving, inductive reasoning, critical thinking, and problem sensitivity at work and in personal circumstances. - Strong work ethic demonstrated by a successful work track record. - Strong technical aptitude demonstrated by successful completion of technical certifications, individual mastery of technical topics, or by success in technology-related internships. - Drive for success demonstrated by consistent high achievement in personal and academic endeavors. - Ability to effectively communicate with clients and end users. Preferred Qualifications: • Working knowledge in a number of the following technology areas: • Hardware: o Meraki and CraddlePoint Solutions o Switches – Cisco IOS and Nexus platforms o Routers – Cisco IOS and IOS XE platforms o Firewalls - Cisco ASA and FWSM platforms, Palo Alto o Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM o WAN Optimization - Riverbed Steelhead and Cisco WAAS • Network Technologies/Topologies: o WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services o Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel o Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite o Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM o Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision o QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS o VOIP - Cisco voice gateway functionality, SRST o Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems o Data Center - FabricPath, FEX, vPC, UCS, FCoE o Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki o VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect • Additional knowledge/skills: o Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark o Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint • Hands-on experience in a large enterprise or data center environments • CCNA/CCNP/PCNSE/SD-WAN or equivalent. Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team The Voice Client team delivers crucial voice call capabilities for our customer call/contact centre solutions. Our focus is on smooth and high audio quality to enhance the customer experience. We develop: Native applications for Mac OS and Windows OS Web-based applications using latest web technologies Our direct interaction with customers allows us to: Promptly address their concerns Use their feedback to continually improve the product for an exceptional customer experience and added business value You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Role Purpose This role aims to: Identify customer business challenges Leverage the Five9 Voice solution and technology Deliver customer value through solution implementation and ongoing support It involves: Direct customer interaction when necessary Collaboration with other teams in Five9 organization How You Contribute Be part of an agile team to develop a scalable, highly available global voice platform Understand performance and scalability principles and apply them when developing software Collaborate with Product Managers, Architects, Engineering Leaders, and Test Engineers Mentor and train junior team members Skills, Competencies and Qualifications Required: 10+ years of industry experience in software development and troubleshooting VOIP systems Good understanding of VOIP protocols like SIP, RTP, RTCP and/or WebRTC Hands-on experience in writing backend code in C++ (8+ years) on both Windows and Mac OS Hands-on experience in: Writing frontend code with JavaScript (5+ years) OR Writing backend code with Java (5+ years) Experience in troubleshooting tools, audio media analysis, and good debugging skills Experience working on complex problems and systems Good technical leadership and capability to lead feature/project development Experience working within an Agile/Scrum team Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership Strong communication skills, both verbal and written Bachelor's degree (or equivalent/above) in relevant discipline Desirable: Familiar with React and/or Java Spring Boot framework Experience with virtual environments like Citrix and VMware Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers is advantageous Other Requirements This position requires the ability to be On Call This position requires flexibility to work with people from both US and Australia at least Key Relationships There are no direct reports to this role Key stakeholders include: Product Manager Customer Support teams Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

hackajob is collaborating with Verisk to connect them with exceptional tech professionals for this role. We are looking for a seasoned IT Senior Technical Support Engineer-1 with 5 to 8 years of experience in enterprise IT support, HelpDesk and infrastructure operations. This role requires advanced technical knowledge across device and identity management and IT service management using ServiceNow. The ideal candidate will also bring hands-on experience with cloud platforms and enterprise security solutions such as Zscaler, Okta, and SailPoint. Responsibilities Key Responsibilities: ServiceNow & ITSM Use ServiceNow to manage IT tickets, incident resolution, service requests, and asset lifecycle tracking Maintain accurate and up-to-date inventory using ServiceNow Asset Management AV & Conference Room Support Manage conference rooms and ensure seamless AV functionality using Crestron systems Support executive meetings and virtual events, resolving audiovisual and IT issues proactively Integrate AV tools with Microsoft Teams, Zoom, and other communication platforms Endpoint & Device Management Enrol, manage, and support Windows, macOS, iOS, and Android devices using Microsoft Intune and Jamf Monitor device compliance and health; address non-compliant endpoints Perform remote actions such as device wipe, lock, or reset in the event of loss or compromise Deploy and update enterprise applications across devices Identity & Access Management Create, manage, and de-provision user accounts and groups using Office 365 Admin Center, Exchange, Okta, and SailPoint Configure and manage mailboxes (user, shared, room, resource), including delegation and access permissions Manage guest access and external sharing in collaboration platforms Troubleshoot and escalate Zscaler access issues and device tracing in coordination with security teams Additional IT Support Duties Oversee printer environments, VOIP systems, and CCTV infrastructure Lead IT onboarding and offboarding processes, including hardware, access, and account provisioning Provide Tier 2/3 escalation support for global end-users, ensuring timely and professional resolution Qualifications Required Skills & Experience: 8+ years of experience in IT support, systems administration, or infrastructure engineering Expertise In Cloud services (Azure, AWS) Microsoft Intune, Jamf, Office 365 Admin Center, Exchange Okta, SailPoint, Zscaler ServiceNow (ITSM & Asset Management) Maintain Crestron AV, VOIP, LAN, WAN ensuring high availability and performance. Strong troubleshooting skills across software, hardware, and network layers Ability to manage large-scale device fleets and ensure security compliance Preferred Microsoft Course MCSA/MCSE Required Skills Expert knowledge of Windows Client environment, Microsoft Intune, Office365, Laptop/Desktop Hardware troubleshooting skills. Strong problem-solving, communication, and documentation skills. Preferred Education Qualification: Any Graduation. About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Verisk Businesses Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events. Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group. Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.