Role Summary: As the Voice Service Owner within the Unified Communication & Collaboration (UCC) function, you will be responsible for leading the voice infrastructure and voice recording services across BFSI clients. This includes ensuring telephony systems meet compliance standards, maintaining optimal performance, and driving strategic improvements. Key Responsibilities: Lead voice service strategy, design, and deployment across enterprise environments. Manage and maintain voice infrastructure including telephony systems, voice gateways, SBCs, and PSTN integration. Oversee voice recording platforms and ensure regulatory compliance in BFSI environments. Handle incident management, root cause analysis, and change control processes. Define SLAs/OLAs, monitor service performance, and execute service improvements. Collaborate with compliance teams to enforce voice security policies (DLP, encryption, recording). Coordinate with internal teams and vendors for operational support and escalations. Promote automation and innovation within voice services. Ensure voice services are delivered within defined budgets and performance targets. Required Skills & Qualifications: 10+ years in IT infrastructure/service management; 5+ years in voice services. Strong understanding of VoIP, SIP, SBCs, voice recording systems, and compliance needs. Experience managing Microsoft Teams Voice, Cisco CUCM, or similar enterprise voice platforms. Working knowledge of DLP, encryption protocols, and BFSI regulations. Certifications preferred: ITIL, PMP. Strong communication, documentation, and stakeholder engagement skills. Performance & KPIs: SLA and OLA compliance Voice incident resolution timelines Successful execution of change tickets Root cause analysis effectiveness Stakeholder satisfaction and audit readiness Required Skills UCC voice, Teams,verba

Job Title: Senior Developer C++ with VOIP Mission: Inspiring Collaboration: Making every Interaction count Background: STL is a global leader in optical and digital solutions, providing comprehensive digital transformation services, including product engineering, cloud, cybersecurity, data & AI, enterprise SaaS, and Unified Communication Solutions. Collaborating globally, we envision a future where businesses thrive through seamless connections and collaborative excellence. Guided by relentless innovation, STL Neox is a global AI-enabled Helpdesk and Unified Communication product. We offer cutting-edge UCaaS and CCaaS solutions prioritizing CX, including top-tier Hosted PBX, Softswitch tech, AI-driven solutions, Omni-channel engagement, and advanced Contact Centre services. Through Conversational AI, we ensure every interaction counts, empowering businesses to thrive with seamless connections. At STL Neox, we're looking for team players who prioritize customer satisfaction, embrace challenges with a "never say NO" attitude, and thrive on entrepreneurial thinking. If you're proactive, creative, and committed to shared success, join us in shaping a dynamic and inclusive workplace. Job Overview Location: Ahmedabad Job Type: Full-Time Experience Level: 6+ years Position Summary: We are seeking C++ developers with Depth knowledge of C++ programming with market running technologies. You will be responsible for designing, developing, and maintaining our core applications. You will be working closely with our product Owner, Product team, other developers, and the design team to create functional and user-friendly features. Responsibilities: Should be able to work independently Ability to guide developers on - Design, code, solution, review DB agnostic solution: move to Postgres, MySQL, CockroachDB, Oracle aligned with Platform Team 80% Micro services enabled Design and development of new requirements, features, Troubleshooting, KRA for Defects within given time Collaborating with the Product Owner to create and refine user stories and acceptance criteria Participating in PI Planning and creating Iteration plans and Team PI Objectives Developing and committing to Team PI Objectives and Iteration plans Working with the Product Owner to confirm that the code and acceptance tests, reflect the desired functionality, writing the code Conducting research, design, prototyping and other exploration activities Creating unit tests and automated acceptance tests Checking new code into the shared source code repository Pairing to write code and automated acceptance test cases Executing acceptance tests and maintaining the test cases in a shared repository Continuous improvement of the teams process Self-learning, able to understand code, fix issues, work on requirement, independent contributor Experience: In Depth knowledge of C, C++ programming. Proficient in OOP concepts. Hands on experience on SIP, RTP, UDP and TCP protocols. Working knowledge of SIP Server Application (B2BUA) or a SIP Client. Should have experience in working at different levels of SDLC. Should be good at Data Structures and Algorithms, Multi-Threading. Development experience in Linux Environment Hands on experience in Oracle, MySQL, PostgreSQL database and should be well versed with database concepts. Hands on experience in Unit testing framework, build automation tools and static code analyzer. Exposure to Agile/Scrum methodology will be an added advantage. Exposure to containers and micro services will be an added advantage. Experience in OS Migration activity and make sure backend supportive to that change. Experience in Monolithic to Micro service migration Requirements: Bachelors degree in computer science, Engineering, or related field. 6+ years of experience in C++ Programming with VoIP Domain Experience in Oracle, MySQL, PostgreSQL, SQL and No-SQL databases. Familiarity with version control systems such as Git. Strong problem-solving skills and attention to detail. Knowledge of CICD pipeline for deployment. Good to have knowledge of cloud platform.

Mission: Inspiring Collaboration: Making every Interaction count Background: STL is a global leader in optical and digital solutions, providing comprehensive digital transformation services, including product engineering, cloud, cybersecurity, data & AI, enterprise SaaS, and Unified Communication Solutions. Collaborating globally, we envision a future where businesses thrive through seamless connections and collaborative excellence. Guided by relentless innovation, STL Neox is a global AI-enabled Helpdesk and Unified Communication product. We offer cutting-edge UCaaS and CCaaS solutions prioritizing CX, including top-tier Hosted PBX, Softswitch tech, AI-driven solutions, Omni-channel engagement, and advanced Contact Centre services. Through Conversational AI, we ensure every interaction counts, empowering businesses to thrive with seamless connections. At STL Neox, we're looking for team players who prioritize customer satisfaction, embrace challenges with a "never say NO" attitude, and thrive on entrepreneurial thinking. If you're proactive, creative, and committed to shared success, join us in shaping a dynamic and inclusive workplace. Job Overview As an Assistant Manager - Sales, you will play a pivotal role in driving revenue growth by expanding our partner channels, managing government sales, and overseeing enterprise sales strategies. Your responsibilities will include building strategic relationships, executing sales plans, and identifying growth opportunities across these key segments. Responsibilities and Duties Partner Channel Development : Build and maintain strong relationships with channel partners to drive sales and expand market presence. Identify and onboard new partners and develop joint sales strategies to maximize mutual growth. Provide training, support, and sales enablement tools to partners to ensure success in selling Neox solutions. Monitor partner performance, ensuring alignment with business objectives and KPIs. Government Sales : Develop and execute strategies to win government contracts and expand Neoxs footprint within the public sector. Navigate the government procurement process, including RFPs, RFQs, and tenders, ensuring compliance and timely submissions. Build relationships with key government stakeholders, influencers, and decision-makers to position Neox as a preferred vendor. Stay up to date on government regulations and funding initiatives, identifying new sales opportunities. Enterprise Sales : Manage the full sales cycle for large enterprise accounts, from lead generation to contract negotiation and closure. Understand the specific needs of enterprise customers and tailor Neox solutions to address their business challenges. Develop and maintain long-term relationships with enterprise clients, ensuring high levels of satisfaction and retention. Collaborate closely with presales teams to deliver compelling proposals and solutions. Other Responsibilities: Collaborate with pre-sales and product development teams to provide customer feedback and improve product offers. Conduct Partner Management for the identification and analysis of potential partner opportunities and distribution channels Perform any other / or additional duties as dictated by the needs of the business. Must be able to travel extensively. Independently working in a team, with a flexible approach, problem solving skills, dynamic, with entrepreneurial spirit and flexibility to travel, Network Management, Voice, Video Management, IPPBX/Active Networking products & presales activities required., Cross team engagement, Unit. Skills & Qualifications Degree in Electrical/Computer/Telecom Engineering/Business/Marketing or equivalent with atleast 2-3 years’ selling experience in SIP, VOIP, Softswitch, IMS core, NGN core, Helpdesk Solutions, Unified Communication and IP Telephony Field is mandatory Location: Bengaluru , Mumbai Experience : 5+ years’ experience with a strong background in partner channel development, government sales, and/or enterprise sales. Proven track record of meeting or exceeding sales targets in a B2B sales environment. Experience in selling IT solutions, software, or tech-based products to both enterprise and government sectors. Basic knowledge of Servers/Infrastructure/VM/Cloud Key Skills : Strong understanding of sales cycles, from lead generation through to closing deals. Ability to manage and grow relationships with partners, government clients, and enterprise customers. Experience with sales forecasting, pipeline management, and CRM tools (e.g., Salesforce). Strong negotiation and presentation skills. In-depth knowledge of government procurement processes and enterprise-level sales strategies. Soft Skills : Excellent communication and interpersonal skills, with the ability to influence and engage senior-level stakeholders. Strong problem-solving skills and the ability to adapt to changing customer needs. Proactive, self-motivated, and able to work independently and as part of a team. Strong organizational and time-management skills.

We have an excellent job opportunity for the position Inside Sales Officer at our organization Matrix ComSec based at Vadodara, Gujarat. Company OverviewEstablished in 1991, Matrix (www.matrixcomsec.com) is a leader in Security and Telecom solutions for modern businesses and enterprises. Matrix has launched cutting-edge products like Video Surveillance Systems - Video Management Software, Network Video Recorder, and IP Camera, Access Control and Time-Attendance Systems as well as Telecom Solutions such as Unified Communications, IP-PBX, Universal Gateways, VoIP and GSM Gateways, and Communication Endpoints. These solutions are feature-rich, reliable, and conform to international standards. Having global footprints in Asia, Europe, North America, South America, and Africa through an extensive network of more than 2,500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Please find below the job description and company details for your reference. Job Description:Assigned Territory: Country or State or City.Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails, and online data research.Planning and strategizing meetings with the prospective clients and clearing all their doubts on the products and services.Assign qualified opportunities to the appropriate sales managers for further development and closure.Research for opportunities that enhance sales, identify key players and generate interest.Maintain and expand our database of prospects within your assigned territory. Required Skills:Good communication skills (verbal & written)Familiarity with MS Office tools (mainly MS Excel)Good analytical skills with zeal to learnCold-calling / Tele calling experienceClient servicingEMail marketingMarket research

We are seeking Junior and Senior IT Infrastructure Support personnel to join our team. This role demands individual contribution with minimal supervision. Your key responsibilities would be:Application Support: Install and configure software on user desktops and laptops, troubleshoot software issues and ensure timely resolutions, collaborate with users to understand their software needs and provide training when necessary. Domain, Email and Website Hosting: Host and maintain websites on Linux servers, ensuring security and uptime. Set folder-level security permissions to protect against unauthorized access and hacking. Install and renew SSL certificates to ensure secure website communications. Administer exchange email hosting and manage email configurations and troubleshooting of outlook/web emails. Server and Cloud Management: Perform administrative tasks on Windows and Linux servers, such as AD policy creation and email signature management, Access and manage the Microsoft O365 Admin Portal for user administration and mail center operations, Work with cloud platforms like Amazon AWS and MS Azure to manage virtual servers and cloud resources, Ensure server backup strategies work using appropriate software, ensuring data integrity and availability, Create and manage virtual machines using VMWare, including backup and recovery procedures. Network Monitoring: Manage policies of SonicWALL firewall to protect the organization's network, Maintain and troubleshoot networking hardware, including routers, switches, and access points, set up and manage VPNs for secure remote access, Provide support for VoIP and other communication systems. Hardware Support: Provide technical support for hardware devices such as desktops, laptops, printers, and mobile devices, Manage and support DVR, cameras, and CCTV systems, perform hardware installations, upgrades, and repairs, Support remote users by providing technical assistance via remote support tools General: Ensure all IT assets are managed while employee onboarding/offboarding by setting up and decommissioning hardware, software and all other IT information. Develop and improve IT-related policies, guidelines, and procedures, provide support during off-hours and weekends to minimize user impact, effectively coordinating with all cross functional teams of company.

remote typeOnsite locationsBangalore - North time typeFull time posted onPosted 4 Days Ago job requisition idJR-0010952 Details of required position Position(s) Reports to: Vice President Functional Title: Team Manager Corporate Title: Assistant Vice President Work Location: Bangalore About Apex Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With over 45 offices worldwide and 3,000+ employees, Apex delivers a broad range of solutions to asset managers, capital markets and private clients. The Group has continually improved and evolved its service suite to cover three key pillarsfund solutions, financial solutions and corporate solutions. Apex administers over $750 billion in assets globally. For more information please visit our website - Job Summary The candidate should be well versed with Pricing, Reference Data, Corporate action, Portfolio accounting. He/She must be a dynamic personality with ability to work tactically wherever needed with quality results. The candidate must be having very good communication and should be competitive to connect with stakeholders across the globe. The candidate should be capable of running the Projects independently. He/she should possess a minimum experience of 5 years in managing and handling a team. Job Responsibilities: Team management and supervision Processing and verification of daily and monthly pricing across multiple asset classes. Ensuring accurate valuations and performing validation process across all capital market products including but not limited to derivatives and OTC securities. Setup of OTC securities, including unlisted derivatives, illiquid stocks and private equity, bank debt and swaps, and their processing into the fund accounting platform will be an added advantage. Processing and verification of daily market prices on listed securities from multiple vendors, including market research on large variances and stale/missing prices. Strong knowledge about Bloomberg, ICE, Markit, Refinitiv, SIX, etc Strong knowledge on overall pricing concepts like price types, vendor hierarchy, price methodology, market value concept, etc. Processing and verification of valuations on OTC securities from data vendors and counterparty statements. Review of corporate actions on portfolio holdings and necessary correction and posting of exceptions. Documentation of trade file mapping requirements for existing and new clients, and working with various internal groups (Analytics, Client Services) and external client if needed, to automate pricing workflows. Working closely with multiple vendors to identify issues, track them and drive their resolution. Knowledge on API for BBG and Reuters is preferred. Maintenance and creation of standard Operating Procedures Providing assistance to supervisors, auditors and fund accountants as and when required. Daily MIS Qualification & Experience required 9 11 years of experience in investment banking Bachelors/Masters degree in a financial domain Operational experience in a financial institution will be a strong advantage Good knowledge of OTC products such as foreign exchange options, swaps, swaptions, Spots, forwards, credit default swaps Should possess Decision making, problem solving and tactical skills. Multitasking is a must. Strong organizational skills and structured management approach, supporting timely delivery of complex meeting material that includes input from across the global valuations team Strong communication skills including the ability to distil complex issues into an easy digest summary for senior management Confident and assertive with the ability to negotiate and influence constructively across teams and geographies Knowledge of the hedge fund administration business and/or industry will be a strong advantage. Knowledge of either Paxus, Advent Geneva , or Broadridge suite of applications related to the Fund Administration business, or both, will be a strong advantage. Excellent Communication skills Flexible with shift timings Ability to work under time constraints and handle pressure Strong analytical skills, detail orientation & service commitment Good understanding of programming in VBA would be good plus. Strong Analytical skills and attention to detail. An ability to work under pressure with changing priorities DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

Required Skills Technology | Cisco VoIP PABX Expert - Level 3 Support Technology | Five9 CCaaS Expert - Level 3 Support Technology | Fortinet VoIP Administrator - Level 2 Support Technology | Amazon Connect Administrator - Level 2 Support Technology | MS Teams VoIP PSTN PBX Administrator - Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Other Responsibilities: Work on resolution of complex or escalated issues from L2 engineer or network outages. Preparing RCA for major incidents and problem tickets. Secures network system by establishing and enforcing policies, defining, and monitoring access. Collaborating with network architects on network optimization. 3. Triage: Generally, the L3 is the final level of escalation for all Network related issues. However, in the event of an un-resolved incident which is taking longer than expected, the L3 engineer is required to co-ordinate with the Network TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work is the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) Ensure tickets are closed post user/customer communication Maintain inventory of Network equipments and links Constantly track tickets for SLA adherence and escalate on deviations as defined in the process Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Description Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Build knowledge and understanding of the WFM tools and solutions provided to stakeholders Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements. Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures Create a mechanism to gather feedback during the project lifecycle Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams Assist customer teams in change management strategies to ensure successful change management process implementation Provide on-call support which will require some nights and weekends. Occasional business travel and travel to other company facilities will be required Basic Qualifications 3+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Workforce Management experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 16 SEZ - H83 Job ID: A2960062

Hyderabad, Telangana | 2025-06-04 Experience : 5+ years Shift Type : Night shift Qualification : Graduation Location : Hyderabad, Telangana Mode of Operation : Work From Office Number of Openings : 2 Job Description : We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Skills & Qualifications: Experience : Minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master’s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. Roles & Responsibilities : Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients. Required Key Skills : Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Experience in AutoProvisioning. Excellent communication skills, both verbal and written.

Hyderabad, Telangana | 2025-06-04 Experience : 0.6-3 years Shift Type : Night shift Qualification : Graduate Location : Hyderabad, Telangana Mode of Operation : Work From Office Number of Openings : 2 Job Description : Working days: 5 days per week Mode: WFO About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. As part of our expansion, we are seeking a dynamic and results-drivenTechnical support engineer to join our team at our Hyderabad office. Roles & Responsibilities : Provide technical support for VoIP-related issues through phone calls and emails. Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors. Assist customers with the setup, configuration, and maintenance of VoIP systems. Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime. Collaborate with internal teams to escalate and resolve complex technical issues. Document and track customer interactions and technical issues in the support ticketing system. Conduct regular system checks and preventative maintenance to avoid service interruptions. Stay up-to-date with the latest VoIP technologies, trends, and best practices. Provide training and guidance to customers on VoIP system usage and features. Required Key Skills : CCNA Voice / CCNP Collaboration, TCP/IP, routers, switches, firewalls, SIP, RTP, H.323,LAN,WAN,VOIP, Troubleshooting, Networking.

Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over seven years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration. Location: Solan, Himachal Pradesh (On-Site Only)(Urgent Hiring) Education Background Required Diploma or Bachelor’s degree in Electronics Engineering (EE, ECE) or other networking courses. Key Responsibilities Assist in the deployment, maintenance, and upgrades of telecom network components, including VoIP, PBX, and SIP-based systems. Perform regular diagnostics, PBX testing, and preventive maintenance to ensure uninterrupted network operations. Collaborate with other members of the development team, including software engineers, designers, and product maintainer. Documentation of network configurations, IP addressing schemes, and troubleshooting. Communicate effectively with clients, vendors, and team members in both Hindi and English, ensuring clear technical support and coordination. Skills & Qualifications Basic knowledge of Electronics. Positive attitude in any situation Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VLANs, and VPNs. Understating of protocols such as WinSCP, SFTP, SSH, Telnet, FTP, and TFTP for remote access Proficient in computer applications and network analysis tools like Wireshark, Hyper Terminal, and Putty. Strong teamwork abilities. Problem-solving attitude. Good communication skills. Note: Candidates should be prepared for an on-site interview upon selection. Job Type: Full-time Pay: Up to ₹40,000.00 per month Shift: Day shift Work Days: Weekend availability Ability to commute/relocate: Solan, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Location: Solan, Himachal Pradesh (Required) Work Location: In person