1646 Voip Jobs - Page 24

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team: The Test Automation Engineer would be an active member of the Software Quality Engineering Organization , responsible for providing automation and test support for the software releases of Five9. This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates primarily based in the United States. Responsibilities: Automated testing of Five9 product using Python-based automation framework. New test script development for end-to-end product testing using the automation framework. Test result analysis for executed tests using test framework logs, product logs, and monitoring tools. Support and extend the automation framework. Develop new automation tools. Identify weak points in existing automated processes and workflows, eliminate inefficiencies, and monitor improvements. Collaborate with Development, DevOps, and TechOps teams to align goals and priorities for the Test Automation Group. Participate in Agile software development initiatives (standups, planning, increment planning) to support innovation and enhancement of automation framework and tools through iterative testing. Required Skills: Hands-on experience with Python 3x and/or Java . Solid understanding of programming techniques and algorithms (OOP, multithreading). Proficient with Linux-based OSes . Strong knowledge of VoIP , SIP , WebRTC architecture , and microservice-based web technology . Hands-on experience with Asterisk or FreeSwitch PBX . Network troubleshooting experience (understanding of OSI model , real-time protocols , network management protocols ). 3+ years of experience in similar automation roles. In-depth knowledge of software development processes and testing methodologies. Excellent team player with strong analytical and troubleshooting skills. Practical experience with MySQL . Experience with version control and bug-tracking systems ( JIRA , Git , etc.). Desirable Skills: Experience in REST API automation and/or SDK interfaces (Java, Python, C++, etc.). Strong interpersonal, reliable, and communication skills. Proactive in exploring new automation opportunities. Experience with AWS/GCP automation frameworks for CI/CD processes. Experience in test automation for cloud computing solutions (private or public). Docker experience and a good understanding of container-based approaches. Solid knowledge of Web UI Automation using tools like Selenium . Diversity & Inclusion: Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Privacy Notice: View our privacy policy, including our notice to California residents: https://www.five9.com/pt-pt/legal Please Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

We are looking for a confident and persuasive International Telesales Executive to handle outbound sales calls to international clients. The role involves generating leads, building relationships with overseas buyers, and converting inquiries into business opportunities. You will play a key role in expanding our global customer base and driving sales growth. Key Responsibilities: Make outbound calls to potential international customers (via VoIP/CRM tools) Present products/services clearly and persuasively over the phone Generate and qualify leads through cold calling, emails, and follow-ups Understand client requirements and provide accurate information Maintain regular communication with prospective and existing clients Achieve daily/weekly/monthly call and sales targets Maintain detailed records of calls, responses, and conversions in CRM Coordinate with internal teams (merchandising/logistics) to fulfill client needs Participate in virtual meetings, demos, or video presentations as needed Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Required) Work Location: In person

Experience : 5years to 7.5years Notice Period : 30 Days Required Skills and Experience: VoIP and SIP Expertise: Strong knowledge of VoIP and SIP protocols and concepts. Networking Knowledge: Understanding of networking concepts, including TCP/IP, UDP, DNS, etc. Testing Tools: Experience with various testing tools, including Wireshark, SIPp, Postman, Selenium, JMeter, etc. Scripting/Programming: Proficiency in scripting languages like Python, or other languages for automation. Operating Systems: Experience with Linux/Unix-based systems. Communication Skills: Excellent written and verbal communication skills for reporting defects and collaborating with teams. Analytical and Problem-solving Skills: Ability to analyze complex issues and develop effective solutions. Experience with CI/CD: Familiarity with continuous integration and continuous delivery pipelines. Version Control: Experience with Git or other version control systems

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection. Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback. Qualifications Preferred Qualifications, Abilities and Experience Proven work experience as a Microsoft Teams Administrator, Specialist, or similar role. Previous involvement in deploying, administering, and supporting Enterprise Unified Communications solutions. Troubleshooting and resolution experience on Microsoft Teams & Hybrid environments set up with Lync Server 2013, Skype for Business Server 2015-2019. Proficient expertise in Microsoft Teams' advanced calling capabilities, encompassing Calling Plans, Direct Routing, Conferencing, Auto attendants and Call queues. Capability to analyze and interpret data captures and trace logs for resolving customer issues in production environments related to Office 365 authentication, call quality, integration, migration, and VoIP. Familiarity with various Teams certified hardware and endpoints. Good understanding of M365 technologies (Preferably MS 900 Certification) Previous hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies (eg: Cisco, Avaya, Ribbon, etc) (MS 700/MS 721 or equivalent) Previous hands-on experience with Active Directory, Azure Active Directory or other on-premises server Administration like Exchange on-premises. Knowledge of TCP/IP networking, switches, routers, firewalls and protocols. Knowledge of Devices Knowledge of Virtualization Knowledge of Voice communications. Knowledge of Skype for Business hybrid deployments. Other Cloud products. Qualifications Required/Minimum Qualifications 3+ years prior product, customer support and/or technical support experience. Language Qualification: English Language: fluent in reading, writing, and speaking. 7+ years prior product, customer support and/or technical support experience Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful Engineer Skill Set: Problem isolation and solving techniques. Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. Act as a subject matter expert regarding product / configuration. Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The Ideal Candidate Works Well In a Team: Strong collaborator across the business, including our Development Teams. Ability to receive feedback and recognize areas of improvement. Keeps stakeholders informed to ensure customer success. We Are Looking For Someone Who Is Dependable: Demonstrates ability to consistently make and keep commitments to customers and team members. Effective time management by utilizing available time to progress current cases forward. Proactively looking for opportunities to contribute to the success of the team. Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 7+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred Experience In One Or More Of These Areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

34870BR Bangalore - Campus Job Description Job Description: Senior Technical Program Manager – IT Core Infrastructure & Cloud Services (Offshore Remote) Location: Offshore – Remote Employment Type Full-time Experience Required 10+ years in IT Infrastructure, Cloud, Network, and Telecom Services with 5+ years in Program/Project Management Position Overview We are seeking a Senior Technical Program Manager (TPM) to lead strategic initiatives across IT Core Infrastructure, Network, Telecom, and Cloud platforms. This role requires strong program management capabilities combined with deep technical knowledge in enterprise infrastructure technologies including Cisco, Azure, VMware, and hybrid cloud services. The TPM will work closely with global teams, vendors, and client stakeholders to ensure smooth execution of infrastructure transformation and operations. Key Responsibilities Program Management & Governance Manage full lifecycle delivery of infrastructure programs across data centers, cloud, and enterprise networks Drive governance of technical and operational projects: scope, schedule, risks, and stakeholder updates Maintain RAID logs, executive dashboards, resource allocation, and budget tracking Implement best practices in ITIL, Agile, and hybrid delivery models Network & Telecom Infrastructure Lead projects involving Cisco routers, switches, wireless LAN controllers, firewalls, and load balancers Coordinate enterprise network upgrades, segmentation, and performance tuning Oversee telecom transformations including SIP, MPLS, SD-WAN, and VoIP migrations Collaborate with ISPs, telecom carriers, and voice solution vendors for service delivery ☁️ Cloud & Virtualization Lead Azure cloud platform rollout, governance, and cost optimization programs Oversee VMware infrastructure including vSphere, vCenter, vSAN, NSX Manage hybrid connectivity (ExpressRoute, VPN), identity integration (Azure AD), and policy controls Coordinate IaaS/PaaS migrations and DR/backup architecture Tools, Monitoring & Security Alignment Govern monitoring, patching, and alerting solutions Collaborate with InfoSec to align infrastructure projects with NIST, ISO 27001, and Zero Trust models Integrate infrastructure tooling with ITSM platforms (Ivanti) Support automation efforts with scripting (PowerShell, Python) and CI/CD pipelines Stakeholder & Vendor Management Act as key liaison with onshore infrastructure leads, architects, and client IT stakeholders Lead cross-functional teams and coordinate with managed service providers Govern outsourcing partners, SLAs, and deliverables for network, cloud, and datacenter services ✅ Required Skills & Qualifications 10+ years of experience in IT infrastructure and network/cloud program delivery Strong understanding of: Cisco enterprise networking technologies (switching, routing, wireless, firewalls) Azure cloud services (IaaS, PaaS, Azure AD, Defender, ExpressRoute) VMware ecosystem (vSphere, NSX, Horizon, vSAN) Data center operations and remote site infrastructure support ITSM and project tools like ServiceNow, Smartsheet, Jira Strong verbal and written communication skills; experience interfacing with senior leadership Capable of managing distributed teams in fast-paced environments Preferred Certifications PMP or PRINCE2 Cisco CCNP or CCNA Enterprise Microsoft Certified: Azure Administrator or Solutions Architect VMware VCP or equivalent Work Hours Flexible offshore shift aligned to US Pacific or Central Time Must be available for daily sync-ups with onshore infrastructure and cloud leadership Qualifications B.E/B Tech Range of Year Experience-Min Year 9 Range of Year Experience-Max Year 12

Responsibilities: * Manage international client relationships * Meet revenue targets through effective sales strategies * Close deals with global organizations * Collaborate on voice overs projects worldwide

Technology Solutions Engineer The Technology Solutions Engineer is an individual contributor role responsible for supporting the Sales and Customer Service Team in developing and delivering technology solutions tailored to our clients needs. This role requires a deep understanding of both software and hardware components, with a particular emphasis on telephony and networking technologies that are crucial to the BPO/Contact Center industry. Key Responsibilities: Provide technical and consultative assistance to the Sales team, with a strong focus on telephony, networking, and contact center technologies. Analyze and understand client architecture, specifically in telecommunications and network infrastructure, to develop effective solutions. Assist in the completion of technology sections in RFI/RFP/RFQ documents, ensuring alignment with client needs and industry best practices. Document and hand over detailed technical specifications for post-sales implementation, particularly related to telephony and network setup. Drive accountability across cross-functional IT teams, ensuring alignment and smooth execution during the solution design process. Stay current with market trends, cloud practices, and technology stacks relevant to telephony, networking, and the broader contact center industry. Requirements: Bachelor's Degree or equivalent experience with a minimum of 5+ years in a relevant field. Strong knowledge of telecommunications, VoIP, PBX systems, and networking protocols (e.g., TCP/IP, SIP). Proven experience in developing best practices for business processes and creating repeatable playbooks. Ability to lead multidisciplinary, cross-functional teams or projects, especially those focused on telephony and network deployments. Experience in managing multiple campaigns/projects simultaneously. Proficiency in reviewing and writing technical documentation, including client-facing collateral, with a focus on telephony and networking solutions.

SE-2/MTS-2, 4+ yrs, Golang, VOIP, AWS/GCP, Microservices, REST APIs, MySQL/MongoDB, Kafka, Kubernetes, Jenkins, Git, ElasticSearch, Grafana. Strong in DS, Networking & DevOps. C2H via TE Infotech(Exotel), BLR, Convert 2 Perm @ssankala@toppersedge.com

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Work as part of a team doing design, installation, configuration & performance analysis of unified communication & contact center solutions . Design PBX, contact center, WFO solutions. Install/configure PBXs, SBCs, and contact center servers Required Candidate profile Experience with: DNS, DHCP, TCP/IP & other network protocols. Routers, Switches, Firewalls/NATs. SIP, H.323, and other VoIP protocols Database concepts (Oracle, SQL) and query writing Call routing

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor

JD: Job Description. We are hiring a QA Automation Engineer with experience in VoIP systems and automation testing . Candidates should have strong experience in VoIP engineering, including SIP messaging, call hold processes, and network/server-side VoIP development. Exposure to automation frameworks, test case integration with Jenkins, and scripting for SIP message generation is expected. Familiarity with Docker, CI/CD pipelines, and building automation from scratch is preferred. Candidates should also demonstrate knowledge in network testing, call quality analysis, and handling real-world technical challenges. Key Responsibilities: Design and execute automation tests for VoIP and backend systems. Validate SIP, RTP , and HTTP-based communications . Work on VoIP tools like SBC, Kamailio, RTP Engine, FreeSWITCH, or Asterisk. Perform testing of REST APIs and microservices . Analyze SIP logs and troubleshoot VoIP call flow issues. Write automation scripts in Python or similar. Work in Unix/Linux environments and use databases like PostgreSQL, MongoDB, or Cassandra . Collaborate with developers and DevOps for end-to-end testing. Requirements: 3+ years in QA/Automation Testing . 2+ years working with VoIP protocols (SIP, RTP, IMS). Experience with HTTP, REST APIs, and microservices . Hands-on with Python automation or other scripting languages. Familiar with Unix/Linux systems . Basic knowledge of cloud telephony components. Good communication and team collaboration skills. Bonus Skills: Experience with Twilio . CI/CD exposure (e.g., Jenkins). Knowledge of call quality metrics.

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. Description: Senior Full Stack Developer Location: Bangalore Job Type: Full-Time Experience: 4-7 Years We are looking for a highly skilled and experienced Senior Full Stack Developer to join our team and play a pivotal role in designing, developing, and maintaining advanced software solutions for web and telecom systems. The ideal candidate will have expertise across the stack, from front-end technologies to back-end architecture, as well as in telecom-specific technologies. Key Responsibilities Develop robust front-end applications using HTML, CSS, JavaScript, and modern frameworks like React.js and /or Vue.js. Design and implement secure back-end services using Java and Spring Boot. Manage relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB) for data storage and access. Leverage Docker for containerization and Kubernetes for orchestration to build scalable and efficient systems. Deploy and manage applications on AWS, Azure, or Google Cloud Platform. Implement CI/CD pipelines using tools such as Jenkins or GitLab CI/CD to automate testing and deployment processes. Conduct rigorous unit testing using JUnit and TestNG. Collaborate with cross-functional teams to deliver end-to-end solutions and ensure adherence to best practices. Required Skills And Qualifications Expertise in JavaScript, React.js, Vue.js, and other modern front-end frameworks. Strong knowledge of Java programming for backend development. Extensive experience with Spring Boot for building microservices and RESTful APIs. Proficiency in containerization tools like Docker and orchestration frameworks such as Kubernetes. Familiarity with cloud platforms (AWS, Azure, Google Cloud). Solid understanding of relational databases (MySQL, PostgreSQL) and NoSQL databases (MongoDB). Knowledge of telecom-specific protocols (TCP/IP, UDP, SIP, VoIP) and APIs like Twilio. Hands-on experience with CI/CD tools (Jenkins, GitLab CI/CD). Strong unit testing abilities with tools such as JUnit and TestNG. Excellent problem-solving and analytical skills. Strong communication skills and ability to work effectively within a team. Preferred Qualifications Experience in Agile/Scrum development methodology. Familiarity with DevOps practices and tools. Knowledge of security protocols for telecom and web systems. Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidate Privacy Policy Orion Systems Integrators, LLC And Its Subsidiaries And Its Affiliates (collectively, “Orion,” “we” Or “us”) Are Committed To Protecting Your Privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) Explains What information we collect during our application and recruitment process and why we collect it; How we handle that information; and How to access and update that information. Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.

Location: Gurugram 48. Network Support: L3 Global support Key skills: CISCO, Palo Alto Firewall, Juniper. Relevant Work Experience 4-5 yrs (so Total work Experience 6+ yrs) We are hiring a Network Engineer to support, maintain, and enhance our enterprise network infrastructure. You will be responsible for implementing network solutions, troubleshooting issues, ensuring security, and working closely with ICT teams globally to maintain high availability and performance of network services. Key Responsibilities: Install, configure, and support routers, switches, firewalls, and wireless systems Troubleshoot and maintain enterprise networks (MPLS, VPN , wireless mesh) Monitor network performance, resolve incidents, and support 24/7 operations Implement network security policies and standards Document processes and maintain up-to-date network diagrams Collaborate with ICT teams and external service providers Support cloud-based application connectivity and network integration Provide L2/ L3 network support and assist in disaster recovery and high availability setups Key Skills & Technologies: Strong knowledge of IP networking, TCP/UDP, OSI model Hands-on experience with: Cisco routers, switches, and ASA firewalls OSPF and BGP routing protocols VPN and MPLS networks Network security (802.1x, Cisco ISE, Palo Alto NGFW) Wireless technologies (Wi-Fi, RF, mesh networks, surveys, spectrum analyzers) Experience with VoIP and cloud-based network services Understanding of hierarchical network design and industry cabling standards Use of network monitoring and incident management tools Qualifications & Experience: Bachelor’s degree in Information Technology or related field Advanced Cisco certifications preferred (e.g., CCNP, CCIE) 4–5 years of enterprise network engineering experience Experience in high-availability networks, DR setups, and global ICT environments Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Total work experience? What is your current CTC? What is your expected CTC? What is your Notice period? What is your Relevant work experience with Palo Alto? Experience: Network security: 4 years (Required) Cisco routers: 3 years (Required) Firewall: 4 years (Required) Juniper: 4 years (Required) Location: Gurugram, Haryana (Preferred) Work Location: In person

Company Description Nuetechstack is a technology company that specializes in providing cutting-edge IT and Telecommunication services to empower businesses on their digital transformation journey. The company's mission is to bridge the gap between technology and business objectives, crafting tailored solutions that enhance efficiency, agility, and competitiveness. Nuetechstack's expert team collaborates with organizations to design, implement, and maintain solutions that meet their unique needs and goals. Role Description This is a full-time remote role for a Voice NOC Engineer at Nuetech Stack. The Voice NOC Engineer will be responsible for network operations center (NOC) activities, network administration, troubleshooting network issues, providing technical support, and ensuring network security. Qualifications Network Operations Center (NOC) and Network Administration skills Troubleshooting and Technical Support experience Knowledge of Network Security best practices Experience in VoIP technologies is a plus Strong communication and problem-solving skills Ability to work independently and remotely Relevant certifications (e.g., CCNA, CompTIA Network+)

Job Description of Free Switch Developer Webvio Technologies are hiring for the Free Switch Developer: Responsibilities:  Design, develop, deploy, troubleshoot, and maintain tools and services supporting our cloud telephony network.  Expertise in SIP, RTP, RTCP, TURN, STUN, NAT, and TLS .  Customize FreeSWITCH for audio/video conferencing, ensuring it handles 1000-1500 concurrent calls.  Proficiency in RTP Proxy and routed audio conferences.  Understanding of SDP Protocol offer/answer.  Work with load testing tools for FreeSWITCH audio conferences.  Deploy multiple FreeSWITCH instances using load balancers.  2-4 years of experience in telecom protocols like SIP, RTP, and SMPP.  Knowledge of codecs (PCMU, PCMA, G729, Opus) and open-source telephony technologies (FreeSWITCH, WebRTC).  Debugging using packet captures.  Familiarity with SIP/RTP, H323 a plus.  Collaborate with the mobile team on APIs and support.  Familiarity with SIP servers (SER/OpenSER) and proxy servers.  Knowledge of SBC, FreeSWITCH, and SIPX is a plus. Qualifications:  Bachelor's degree in Engineering (B.Tech or MCA).  2+ years of FreeSWITCH development or related VoIP technology experience.  Proficient in Linux environments.  Basic to intermediate SQL skills.  Familiarity with network tracing tools (Wireshark/Ngrep).  Strong problem-solving skills.  Strong understanding of VoIP protocols (SIP, RTP) , codecs, and related technologies.  Solid knowledge of Linux operating systems and command-line tools.  Proficiency in scripting languages like Bash, Python, or Perl for automation tasks.  Understanding of networking principles, TCP/IP, DNS, DHCP , and routing protocols.  Strong troubleshooting and problem-solving skills, with the ability to identify and resolve complex technical issues.  Excellent communication and collaboration skills, with the ability to work effectively in a teamoriented environment. Industry Type: Travel (Preference), Any Industry (Required) Employment Type: Full Time, Permanent Qualification: Graduation (Required) Shift: Day Shift Experience: Min. 2yrs + of Exp. in the same Industry Location- Okhla Phase-III, South Delhi, Pin- 110020, New Delhi. / Kolkata Note- Candidate must be an immediate joiner

Job Description (Immediate Joiners Preferrable) Role: Networking Engineer – Firewall / Switching & Routing - Qualification: Any UG graduate - Exp: Min 3 years - Gender – Male - Work Location: Chennai Salary - upto 30,000/- per month MUST HAVE EXPERIENCE IN SWITCHES Responsibilities: MUST HAVE EXPERIENCE IN SWITCHES · Installation of LAN, WAN, Internet connections (TCP/IP, DNS), Intranet, telecom, and data communications systems. · Installation & Configuration of Wired and wireless network & router networks. · Maintenance, troubleshooting, and analysis of wired & wireless networks. · Implementation in RSA authentication manager, radius servers. Implementing security protocols. · Implementation of ACL's, IPSEC Tunnelling, and policies in firewalls. · Implementation of various networking concepts like TCP/IP, VLAN, and Switching, Routing concepts. · Co-ordinate with Carriers and Communication Providers. · Implementation of Telecommunications systems (Avaya, Fonality, Cisco Phones). · Implementation of Wireless Network with Ruckus AP, Aironet Access points and mobility express, Cisco Prime infrastructure. · Implementation of virus protection software and email applications. · Implementation of NetScaler’s, F5-LTM Load balancer. · Handling Day to Day Laptop, Workstation, and Printers issues. · Support on Remote Assistance with IT Process Flow. · Responsible for PSA Data Centre operations and network operations (security and availability). · 24 x7 Support of Infrastructure Services and Network Services availability. · Design and implementation experience for change, incident, and problem management processes. Technical Skills: SWITCHES · Network analysis and design skills · Windows & Linux Administration Skills · VoIP understanding and experience · CCNA Certification · ITIL Practitioner Job Type: Full-time Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Schedule: Day shift Experience: NOC and SOC: 2 years (Preferred) Switches & Routers: 3 years (Preferred) Firewall: 3 years (Preferred) total work: 3 years (Preferred) License/Certification: CCNA (Preferred) Work Location: In person

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Key Technical Skills & Responsibilities:- 5+ years of experience in C++ development, integration, and transition on OSS/BSS telecom systems. Strong expertise in CSTA, SIP, RTP, SRTP, and WebRTC for VoIP call handling. Lead the development of complex C++ modules and components related to network protocols, call processing, and data communications. Extensive experience with the Standard Template Library (STL) Proficiency in multi-threading and concurrency. Integrate location-based routing (LoST, PIDF-LO, HELD) Implement XMPP-based messaging for real-time emergency communications. Secure telecom protocols using TLS, IPsec, HTTPS. Collaborate with GIS teams to support geospatial call routing. Maintain and optimize low-latency, high-availability telecom systems Familiarity with SS7, ISUP, and PSTN to IP transition. Preferred Qualifications:- Certifications in VoIP, SIP, or Cloud Telecom (Cisco, Avaya, AWS, etc.). Familiarity with services regulations (FCC, NENA, EENA). Our Offering:- Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Courses and conferences. Attractive Salary. Hybrid work culture.

About Exotel Exotel is the emerging market s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. We are a $100 million Series D funded company with $60 million in ARR. The Role We are seeking a seasoned and visionary Senior Principal Engineer to join our core Contact Center team. This is a senior technical leadership role where you will be instrumental in shaping the future of our product. You will be responsible for the end-to-end technical ownership of our Enterprise Contact Center solution, from defining its architectural roadmap to ensuring its operational reliability. The ideal candidate is a strategic thinker with a deep understanding of contact center technologies, a passion for engineering excellence, and a proven track record of influencing and leading technical direction. Responsibilities Product Design and Architecture: Lead the design and architecture of our multi-tenant, highly available, and scalable Enterprise Contact Center platform. Define the technical vision and long-term architectural roadmap, ensuring alignment with business goals and industry best practices. Architect and design core components, including but not limited to, omnichannel routing (voice, email, chat, social), Interactive Voice Response (IVR) systems, outbound dialers, and real-time and historical reporting and analytics. Drive the evolution of our platform to incorporate emerging technologies such as AI/ML for intelligent routing, sentiment analysis, and workforce optimization. Technical Influence and Evangelism: Champion and evangelize modern software development methodologies, including Agile, and foster a culture of engineering excellence, innovation, and accountability. Mentor and provide technical guidance to senior and junior engineers, fostering their growth and ensuring high-quality design and implementation. Collaborate with product management, engineering teams, and other stakeholders to translate product requirements into robust and scalable technical solutions. Act as a subject matter expert on contact center technologies, representing the company at industry forums, and with key customers and partners. Reliability and Accountability: Take ultimate accountability for the reliability, performance, and scalability of the Enterprise Contact Center product. Establish and enforce service level objectives (SLOs) and service level indicators (SLIs) for the platform. Proactively identify and mitigate technical risks, and lead the resolution of complex production issues. Drive a culture of operational excellence and continuous improvement, leveraging data and feedback to enhance system performance. DevSecOps Leadership: Champion and integrate DevSecOps best practices into the entire software development lifecycle. Influence the design and implementation of our CI/CD pipelines, ensuring security is embedded from code to deployment. Lead threat modeling exercises and security design reviews to identify and address potential vulnerabilities. Promote a "security-as-code" mindset, automating security controls and compliance checks. Qualifications Bachelors or Masters degree in Computer Science, Engineering, or a related field. 12+ years of experience in software engineering, with at least 5 years in a senior architect or principal engineer role for an enterprise-grade product. In-depth understanding of Telephony and VoIP Technologies: Expertise in Session Initiation Protocol (SIP), SIP Trunking, and Real-time Transport Protocol (RTP). Hands-on experience with core contact center functionalities such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and call recording. Familiarity with WebRTC and its application in contact center solutions. Proven expertise in System Design and Architecture: Demonstrated experience in designing and building large-scale, distributed, and highly available systems. Strong understanding of microservices architecture, domain-driven design, and event-driven architectures. Experience with public cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Decent understanding of DevSecOps: Familiarity with CI/CD principles and tools (e.g., Jenkins, GitLab CI). Knowledge of infrastructure as code (IaC) using tools like Terraform or CloudFormation. Understanding of security best practices in a cloud-native environment. Excellent problem-solving and analytical skills, with the ability to navigate complex technical challenges. Strong leadership and communication skills, with the ability to influence and align cross-functional teams. Preferred Qualifications Experience with Asterisk PBX. Knowledge of AI/ML applications in the contact center space (e.g., NLP, chatbots, predictive analytics). Experience with data streaming technologies (e.g., Kafka) for real-time analytics. Familiarity with compliance standards such as PCI-DSS and GDPR in the context of a contact center.

Technical Support Advisory - TEAMS Bangalore, Karnataka, India Date posted Jul 04, 2025 Job number 1842806 Work site Up to 100% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Advisory Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Preferred Qualifications, Abilities and Experience Proven work experience as a Microsoft Teams Administrator, Specialist, or similar role. Previous involvement in deploying, administering, and supporting Enterprise Unified Communications solutions. Troubleshooting and resolution experience on Microsoft Teams & Hybrid environments set up with Lync Server 2013, Skype for Business Server 2015-2019. Proficient expertise in Microsoft Teams' advanced calling capabilities, encompassing Calling Plans, Direct Routing, Conferencing, Auto attendants and Call queues. Capability to analyze and interpret data captures and trace logs for resolving customer issues in production environments related to Office 365 authentication, call quality, integration, migration, and VoIP. Familiarity with various Teams certified hardware and endpoints. Good understanding of M365 technologies (Preferably MS 900 Certification) Previous hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies (eg: Cisco, Avaya, Ribbon, etc) (MS 700/MS 721 or equivalent) Previous hands-on experience with Active Directory, Azure Active Directory or other on-premises server Administration like Exchange on-premises. Knowledge of TCP/IP networking, switches, routers, firewalls and protocols. Knowledge of Devices Knowledge of Virtualization Knowledge of Voice communications. Knowledge of Skype for Business hybrid deployments. Other Cloud products. Qualifications Required/Minimum Qualifications 3+ years prior product, customer support and/or technical support experience. Language Qualification: English Language: fluent in reading, writing, and speaking. 7+ years prior product, customer support and/or technical support experience Responsibilities Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection. Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Title : IT Manager. Exp : 10+ yrs. Location : Gurgaon. Education : B.tech or MCA (Regular). Shift Timing : General (10 AM to 7 PM). Key Responsibilities IT Strategy & Leadership : Develop and implement a comprehensive IT strategy to support Binary Semantics Ltd.'s business goals, focusing on technological innovation, scalability, and cost-efficiency. Establish IT governance frameworks and ensure compliance with relevant regulations and standards, including ISO 9001 /ISO 27001 /ISO 27701 /Other ISOs, SOC 2, CMMI, DPDPA and industry best practices. Lead IT operations, focusing on performance optimization, business transformation, and digital innovation. Collaborate with senior leadership to integrate IT systems effectively into business processes, optimizing operational efficiency and enabling growth. IT Infrastructure & Operations Management Lead the design, implementation, and management of high-availability IT infrastructure, including network management, cloud computing, and on-premise systems. Oversee the configuration and management of leased line connections, ensuring high-speed, reliable internet access and dedicated communication for remote locations. Supervise and manage networking components (LAN, WAN, VPN, firewalls, switches, routers), ensuring optimal performance and scalability. Ensure the effective operation of web servers and manage shared hosting environments. Manage system administration tasks such as patch management, Windows AD management, backup and restore processes, and routine hardware and firmware installations. Cloud Infrastructure & Security Management Oversee the management and optimization of Azure /AWS cloud infrastructure, including cloud hosting, instance provisioning, and storage management. Implement and manage security protocols to safeguard company systems, including patch management, firewall configurations, and intrusion detection systems (IDS). Develop and maintain disaster recovery and business continuity plans, ensuring minimal downtime and rapid recovery in case of incidents. Provide leadership in the adoption of Robotic Process Automation (RPA), AI, and machine learning technologies to enhance business operations. Cloud certification (AWS Certified Solutions Architect, AWS Certified Advanced Networking, or equivalent) is highly preferred. Software Development & System Integration Lead the software development lifecycle (SDLC) for all in-house projects, ensuring Agile practices, continuous integration/continuous deployment (CI/CD) pipelines, and version control are followed. Manage the development and integration of custom software solutions, including ERP systems, CRM platforms, and other business applications. Ensure the smooth integration of business-critical applications across various platforms and systems. Telecommunications & Call Center Systems Manage and optimize the telecommunications infrastructure, including IP PBX, VoIP, SIP trunks, and virtual numbers for seamless communication. Oversee the implementation and management of auto-diallers (for both inbound and outbound calls), IVR systems, and call routing systems integrated with CRM solutions. Manage unified communication systems (voice, video, and collaboration platforms) to facilitate efficient communication across the organization. Vendor & Asset Management Coordinate with third-party vendors and service providers, ensuring that all IT-related services and hardware are delivered on time and in accordance with agreed-upon SLAs. Oversee software license and asset management processes, ensuring compliance and cost-efficiency in the utilization of IT resources. Lead negotiations with vendors to ensure competitive pricing, effective contract management, and delivery of quality services. Team Leadership & Development Lead, mentor, and develop a high-performing IT team, ensuring the alignment of individual goals with the company's vision. Set clear performance targets, provide regular feedback, and encourage ongoing learning and professional development. Cultivate a collaborative and innovative team culture, fostering knowledge sharing and professional growth through certifications, workshops, and mentorship. Performance Management & Optimization Ensure the performance and reliability of all IT systems and services, utilizing data-driven metrics and KPIs to track success and identify areas for improvement. Take full ownership of IT operations, ensuring deadlines are met for individual projects, IT processes, and systems upgrades. Continuously monitor the technological landscape, making recommendations for system improvements and operational efficiencies. Required Technical Skills System Administration & Management : Proven experience in System Administration, including the installation of hardware and firmware, patch management, Windows AD management, backup and restore operations, and system upgrades. Networking & Security : In-depth knowledge of network management (LAN, WAN, VPN), configuration and troubleshooting of network devices (routers, switches, firewalls), and knowledge of network security protocols to ensure system protection. Cloud Infrastructure : Strong expertise in managing and configuring Oracle, Azure and AWS cloud infrastructure, including cloud hosting, instance provisioning, storage management, and security configurations. Database Management : Experience in managing databases, including database setup, maintenance, and optimization, as well as handling web server technologies. Telecommunications : Experience with managing telephony systems, including VoIP, IP PBX, virtual numbers, diallers, and call management systems (IVR, call routing). Software Licensing & Asset Management : Proven ability to manage software license compliance, asset tracking, and IT resource allocation efficiently. Desired Skills Team Collaboration & Leadership : Strong communication, organizational, and leadership skills, with the ability to balance and prioritize tasks effectively in a fast-paced environment. Client Interaction : Excellent presentation and communication skills for effective interaction with internal teams, clients, and customers. Emerging Technologies Awareness : A passion for staying updated on emerging technologies and industry trends to maintain the companys competitive edge. Problem-Solving & Decision-Making : Ability to anticipate issues, resolve ambiguity, and make informed decisions quickly, demonstrating initiative and accountability. Performance Excellence : Focused on achieving excellence through shared goals and collaboration, fostering a performance-driven culture. Adaptability & Task Ownership : Ability to adapt to changing situations, handle multiple tasks simultaneously, and take complete ownership of assigned tasks to meet deadlines. Supporting other Group Companies. (ref:hirist.tech)

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Looking for a candidate with strong technical skills to develop and execute test strategies for telecom related programs. The QA engineer will be responsible for working with other scrum team members to help develop, execute and automate test cases based on a published set of technical requirements. The candidate preferably has an understanding of the telecommunications domain and can work as part of a high performing scrum team in a fast paced agile environment. Responsibilities Roles & Responsibilities: Prepare / review test plans/Test Strategy. Analyze test results and test metrics. Prepare / review / present test reports. Coordinate with other managers (Project Manager, Development Manager, etc) to ensure the highest level of software quality Forecast on the hardware needed to prepare setups or test the upcoming features Analyze requirement and Functional specification and write required test specification to cover all functional requirement Execute test specification as per plan and produce quality report to capture any gaps in the implementation of the requirement. Analyze testing of Telecom protocols (SIP, SS7, Diameter, VOIP, VOLTE, LTE) & Rest API & Shell scripting and recommend team for further action. Exposure to public cloud and private cloud environment technology Working exposure on deploying application on Virtual machine, VNF Working exposure on cloud native technology, container technology, CNF, Exposure to REST API Testing, Shell scripting preferred Understanding of Test Automation Robo framework, Ansible. Qualifications Requirements: Possesses BE/BTECH degree in computer science. Candidate should have a minimum of 5-8 years of relevant working experience realized in product testing in distributed environment in Telecom domain. Experience in Telecom Protocol Testing (SIP, SS7, Diameter, VOIP, VOLE, LTE) - MUST (Strong Experience in SS7, SIP, IMS) Experience in handling functional automation testing using SPECTRA, Jmeter, SIPp, Valid8 Experience in product security testing; Exposure to vulnerability assessment tools RAPID7, Nessus Knowledge of Unix fundamentals, scripting and installation and upgrade of software Exposure to Cluster and Fault-tolerance deployment, Jira, Confluence Experience in load testing and performance testing Excellent analytical and problem-solving abilities Exposure to application servers, database and signaling protocols in telecom domain is mandatory If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Key Technical Skills & Responsibilities:- 5+ years of experience in C++ development, integration, and transition on OSS/BSS telecom systems. Strong expertise in CSTA, SIP, RTP, SRTP, and WebRTC for VoIP call handling. Lead the development of complex C++ modules and components related to network protocols, call processing, and data communications. Extensive experience with the Standard Template Library (STL) Proficiency in multi-threading and concurrency. Integrate location-based routing (LoST, PIDF-LO, HELD) Implement XMPP-based messaging for real-time emergency communications. Secure telecom protocols using TLS, IPsec, HTTPS. Collaborate with GIS teams to support geospatial call routing. Maintain and optimize low-latency, high-availability telecom systems Familiarity with SS7, ISUP, and PSTN to IP transition. Preferred Qualifications:- Certifications in VoIP, SIP, or Cloud Telecom (Cisco, Avaya, AWS, etc.). Familiarity with services regulations (FCC, NENA, EENA). Our Offering:- Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Courses and conferences. Attractive Salary. Hybrid work culture.

About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. . Key Technical Skills & Responsibilities:- 5+ years of experience in C++ development, integration, and transition on OSS/BSS telecom systems. Strong expertise in CSTA, SIP, RTP, SRTP, and WebRTC for VoIP call handling. Lead the development of complex C++ modules and components related to network protocols, call processing, and data communications. Extensive experience with the Standard Template Library (STL) Proficiency in multi-threading and concurrency. Integrate location-based routing (LoST, PIDF-LO, HELD) Implement XMPP-based messaging for real-time emergency communications. Secure telecom protocols using TLS, IPsec, HTTPS. Collaborate with GIS teams to support geospatial call routing. Maintain and optimize low-latency, high-availability telecom systems Familiarity with SS7, ISUP, and PSTN to IP transition. Preferred Qualifications:- Certifications in VoIP, SIP, or Cloud Telecom (Cisco, Avaya, AWS, etc.). Familiarity with services regulations (FCC, NENA, EENA). Our Offering:- Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Courses and conferences. Attractive Salary. Hybrid work culture.