1113 Voip Jobs - Page 2

Our solar energy company based in Arizona is seeking for a skilled Vicidial Manager to oversee and optimize our call center operations. AZ Rising Solar provides the community with expertise in renewable energy and helps businesses and homeowners switch to clean energy. Join us in a more sustainable future by getting your quote today. The Role Job Responsibilities Manage, configure, and maintain the Vicidial system to ensure optimal performance. Monitor call center metrics and performance, making necessary adjustments for efficiency. Troubleshoot and resolve any Vicidial-related issues promptly. Implement and optimize dialer campaigns, scripts, and call routing strategies. Ensure system security, backups, and compliance with industry regulations. Provide training and support to agents and supervisors on Vicidial usage. Collaborate with IT and operations teams to integrate new technologies. Ideal Profile Qualifications Proven experience as a Vicidial Administrator/Manager in a call center environment. Strong knowledge of VoIP protocols. Experience with campaign setup, lead management, and dialer performance tuning. Ability to analyze data and generate performance reports. Strong problem-solving and communication skills. Experience with CRM and API integrations is a plus. You pay strong attention to detail and deliver work that is of a high standard You possess strong analytical skills and are comfortable dealing with numerical data You are a strong team player who can manage multiple stakeholders What's on Offer? Flexible working options Opportunity to make a positive impact Offer $8 per hour, paid on a weekly basis through wire transfer Full time role between 9 am and 6 pm MST (8 hours per day) Show more Show less

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Genesys PureConnect / Genesys Cloud telephony0 Responsibilities: Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler development Working closely with other engineers to troubleshoot and resolve complex problems (some after- hours and on-call work required) Providing thought leadership and help develop telephony best practices and preferred methods Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS Researching, evaluating, and recommending architectural improvements and new technologies Identifying and proposing strategies around technical problems affecting team, communicates standards and gets buy-in on solutions Understand ITIL concepts and how to apply them effectively in the enterprise Have a thorough, working knowledge of the Agile project management paradigm Recognizing the importance of and being able to generate excellent documentation and diagrams Engaging in active listening and have effective written and verbal communication skills Demonstrating a proven ability to learn and grow through self-study Acting as a collaborative service provider to our internal and external customers Providing mentorship to junior team members and leading by example Thinking Enterprise and understand that every delivered solution must be consistent, redundant, standards compliant, well monitored, and thoroughly documented Supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization : 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, complex contact center environments 2+ years experience with Genesys Pure Cloud, both administrative and development tasks Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, Wallboards Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) Proven experience supporting contact center solutions and knowledge of best practices Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk groups, troubleshooting line cards, and similar work Familiarity with ServiceNow or other similar CMS / SKMS Genesys certificationsICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified Developer Bachelor s degree in an information technology related field or equivalent work experience

As a Senior Kamailio (VoIP) Developer, you must take complete ownership of supporting all VoIP infrastructure, debugging issues related to specific servers or software, or remote clients such as SIP devices (both virtual such as soft-phone or WebRTC client, and physical such as a desk phone or an on-premise PBX), and providing fixes. Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine or RTPProxy, and open source tools such as Wireshark, sngrep, and Homer Experience with High Availability, geographically redundant, and load-balanced applications of FreeSwitch and Kamailio, with Call Center functionality, Presence, and SIP Registrations Working FreeSWITCH carrier experience to handle 10,000+ concurrent calls Good knowledge of RTP Proxy and routed audio conferences concept where media would flow via free switch RTP Proxy FreeSWITCH - Listening to all events generated by Kamailio or events from FreeSwitch such as those exposed using esl/mod_event_socket Support customers during EST timezone during critical releases or emergency incidents 5+ yrs of supporting global VoIP services and/or applications on cloud-based servers. Expertise in SIP call flow analysis and debugging Expertise in setup and maintaining SIP-based monitoring, debugging, and alerting services Experience scripting call flow, dialplan, and custom routing with FreeSwitch using LUA and XML Experience in debugging Kamailio and Freeswitch-based applications is a must Good problem-solving and analytical skills Excellent written and verbal communication Experience working with open-source projects Exposure to SIP Carrier Integration Advanced Experience with cloud media infrastructure (load balancers, gateways, SBCs, STUN, TURN) Advanced Knowledge of all modern VoIP protocols/platforms including (SIP, RTP stack & SDP, RTCP, TCP, UDP, SIP, HTTPS, SSL/TLS) Working Knowledge of Network Usage Scenarios and understanding of Internet Traffic with the general flow of Routing, Ports, Firewalls, and Packet Flow Experience with any load testing tools for FreeSwitch/Kamailio to ensure scalability and acceptable minimum load tolerances, such as automated dialplan testing, calls per second testing (CPS), transcoding validation, and playback verification Working understanding and knowledge of codecs such as PCMU, G722, and Opus and how to efficiently transcode codecs, or optimize and prevent call quality issues by signal updates for optimized codec renegotiation Ability to create and maintain geo-redundant and highly available and optimized MySQL and/or PostgresSQL based database infrastructure (with working understanding of vertical and horizontal sharding) Excellent troubleshooting skills and working knowledge of IPTables, Fail2ban, wireshark, tcpdum, sipp Understanding of SIP security such as acceptable or unacceptable requests, and how to respond/honeypot Experience with containers and automation tools such as Kubernetes, Docker, Ansible, Jenkins, Nomad. Advanced working knowledge and experience to set up and maintain a geographically redundant and highly scalable SQL backend Working experience implementing and testing HA scenarios and automated fail-over tests Experience with CloudFlare products (such as WebSockets, SIP, and RTP over Magic Transit) Experience working with AWS, GCS Kubernetes is a plus Experience with Linux, open source tools and shell scripting Experience with video conferences and video transcoding is a plus Develop and maintain automation of code deployment (AWS, k8s, CI/CD, etc.) Experience with AMQP protocol with Kamailio and FreeSwitch (such as RabbitMQ / Kafka) Experience with real-time RTP processing for transcription and predictive response handling using internal applications or third party services Show more Show less

Job Description: We are seeking a highly motivated and customer-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers utilizing our Software as a Service (SaaS) products primarily through voice channels. You will be the first point of contact for customers experiencing technical issues and will provide prompt and effective resolutions to ensure customer satisfaction. Responsibilities: Provide excellent technical support to customers via phone and other voice channels. Troubleshoot and resolve software and technical issues related to our SaaS products. Assist customers with product installation, configuration, and usage inquiries. Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system. Escalate complex technical issues to the appropriate teams, such as developers or senior support staff, while ensuring timely and accurate communication with the customer. Collaborate with cross-functional teams to address customer concerns and provide feedback on product improvements. Stay up-to-date with product knowledge, industry trends, and best practices to enhance technical support delivery. Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs. Provide exceptional customer service by ensuring high customer satisfaction and timely issue resolution. Requirements: Willing to work in US shift (8:00pm to 5:00am IST) Education should be in tech background like Computer engineering/ Computer science / MCA/ MSCIT/B.tech/ M.tech etc. Proven work experience as a Technical Support Specialist or similar role, preferably with a focus on voice support and SaaS products. Strong technical aptitude and ability to troubleshoot and resolve software-related issues. Excellent verbal communication skills and the ability to effectively communicate complex technical concepts to customers in a clear and concise manner. Familiarity with SaaS products and a good understanding of the underlying technologies and concepts. Proficiency in using ticketing systems or customer relationship management (CRM) tools to manage customer interactions and track support cases. Ability to work independently, prioritize tasks, and manage time effectively to meet customer support SLAs. Patience, empathy, and a customer-centric approach to provide exceptional support experiences. Flexibility to work in shifts, including evenings and weekends, to provide coverage for customer support operations. Should be customer centric and expert in troubleshooting & diagnostic skills. Must have excellent written and verbal communication skills preferably looking for people who worked with overseas clients. Knowledge of product installation and implementation is a plus. Knowledge on VOIP, routers, networking, switches will be added advantage. Why Adit? ► We trust our people and offer completely remote opportunities. ► Flexible work schedules for better work-life balance. ► Group of 460+ Agile, Smart and Dynamic IT Professionals. ► Supportive and collaborative work environment. ► 5 days working company (Monday - Friday). All weekends are Off! ► Great working and learning environment ► Company Sponsored Insurance! Show more Show less

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. Job Description: NCR Atleos Network and Security Engineer role provides second level technical trouble support and the processing of alerts that could be the first sign of network and security incidents. The analyst is expected to have a solid understanding of basic network security that consists of the following but is not limited to firewalls, Switches, Wireless, VPN concentrators, SSL-VPN devices, IPS, reverse proxies, etc. The individual in this position will focus on network security and connectivity between NCR and non-NCR devices (customers, partners, Internet.) This position will be supporting remote site networks including secured segments in this remote networks. Overview Primary responsibility for a Primarily Geneys Purecloud and secondly a Cisco UCM Administrator and Cisco CUBE Administrator to support all aspects of the corporate IP Telephony infrastructure and systems. Additional responsibility for legacy corporate telecommunications infrastructure. Key Responsibilities Primary duties would be to manage, administer, and implement all aspects of the Genesys Purecloud environment. This includes call flows, call routing, troubleshooting, number management, queues, skills, data tables, etc. Preferred secondary skills would include corporate Unified Communications infrastructure including Cisco Call Manager, Cisco Unity Connection voicemail, eFax faxing solution, , Cisco Voice Gateways, Cisco Voice Routers, Cisco CUBE, Expressway, and Jabber. Manage and administer all aspects of Genesys Purecloud and/or its predecessors and associated platforms such as Pure Connect, Pure Engage, Interaction Center. Advanced knowledge of telecommunications, network and server related technologies. Must be knowledgeable in IP networking, LAN/WAN, VoIP, routers, switches, firewalls and VPNs and Cloud telephony including UCaaS and CCaaS. Advanced level problem solving and analytical skills. Insure the efficient and effective operation of the IP communication technology areas of NCR Atleos. Review and recommend improvements to operating policies and procedures and direct the proper implementation and maintenance of approved changes. Ensure effective management and monitoring of systems that comprise the layered security model that protects corporate network assets. Ensure that all IP telecommunication technology functions are being completed in accordance to regulatory and procedural guidelines. Disaster recovery and backup responsibilities for both Genesys and Cisco UCM. Participate in the development of the business disaster recovery plan for employee computing and local area networks throughout Cardtronics Corporation. Participate in the execution of disaster procedures should such an event occur needing new equipment or a reload of current software. Receive assignments from the Voice Services Manager or Voice Services Architect in the form of projects with general objectives defined. Work independently on developing project priorities and implementation schedules. Keep manager advised of progress of all projects on a timely basis. Perform other duties as requested by supervisor. Perform duties generally expected of administrative staff employees. Excellent written and verbal communication skills. Advanced project management skills. Ability to work independently, with little direction. Ability to develop plans for the implementation of telecommunications hardware, software and applications. Strong presentations skills, ability to provide presentations to management and training for internal and external customers. Ability to work provide 24x7 support as required. Qualifications/Experience Associate Degree or the Equivalent Experience. Specialty: information or computer technology, or business administration. (Required) 3 or more years Operation, configuration, customization, and/or maintenance of Genesys Purecloud. (Required) 3 or more years Cisco, Microsoft TCP/IP internetworking, switching, routing, and server infrastructure. (Preferred) 3 or more years Monitoring and managing Cisco UC network (Preferred) Certifications Preferred Genesys Cloud CX: Professional Certification (GCX-GCP) Genesys Cloud CX: Developer Certification (GCX-GCD) Genesys Cloud CX Specialist Certifications Cisco CCNA Voice/Collaboration Cisco CCNP Voice/Collaboration Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Show more Show less

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Junior Network Engineer, Tier 2 Role Summary: The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience. As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers, and you will be able to work on different customers’ technologies and products. Job Scope/Supervision: The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced Duties And Responsibilities: Main job responsibilities are: Work over different customer and backbone environments Configure and manage devices we provide to our end customers Troubleshoot problems within GTT’s network Participate in direct communication with customers and third party companies aiming to resolve the problem Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers’ problems Network Engineer, Tier 2 Role Summary: The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT’s Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position. Job Scope/Supervision: The successful candidate should be comfortable working within an expanded and very fast-paced team environment. Duties And Responsibilities: Transport Assisting in customer test & turn-up (DWDM/ADM/Ethernet) Customer circuit troubleshooting with the aid of industry-standard test equipment Liaising with all GTT NOC Engineers and Network Operations departments in other countries Report writing and creating/maintaining inventories Assisting in the management of a Planned Preventative Maintenance program and schedules Network installations Non-routine duties will be allocated as deemed necessary Facilities Monitoring Contractors and training other members of staff when applicable. Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment Periodically inspect the equipment, locate, and correct problems before breakdowns occur Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works Aim to constantly reduce operational running costs Review / authorize and manage MOPS (method of procedures) RA’s (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works Provide hands-on and technical assistance during an emergency Network Security Engineer, Tier 2 Role Summary: The security engineering team is key to develop and maintain GTT cloud network and security platforms, both in managed services and Cloud ecosystems, more focused in ensuring of optimal levels of platform performance and capacity, maintaining as well high levels of cost efficiency. Support operational teams with last tier support, as well as SOC team projects and platform implementations. Whenever needed, it may be required to support the implementation of customer specific solutions and Service Transition process. A good part of the time will be spent running projects, both for customers and Internal systems. Job Scope/Supervision: On a regular basis it will be requested to perform vulnerability assessments and develop action plans to mitigate vulnerabilities found across GTT estate. Duties And Responsibilities: Implement, maintain and develop security platforms across regions and manage all aspects of their life cycle, as per product and architecture teams requirements; Act as technical escalation point whenever needed for Incident and Problem Management; Create and maintain platform documentation to comply with GTT ITIL approach and support several certifications GTT has like ISO 27001, ISO 20000, PCI DSS and BSI. Help manage vendor relationship for security platforms; Perform technical audits as required to verify customer and platform standards are met and maintained; Perform on-going performance tuning and resource optimization as required. It is expected that the role is able to help to improve and automate processes related to management throughout service lifecycle Applies ITIL and Agile methodology to the role in a DevOps spirit, following best practice standards and processes, without jeopardizing agility and flexibility. Adheres to GTT security policies and report incidents to the appropriate operations functions. Assists in the Continual Process Improvement (CPI) program as needed Work on assigned tasks and projects as directed by management. Network Technician, Media Role Summary: Provide front line support for all media products which will include managing OU bookings, OU activations, event support, dedicated service management and maintaining the health and welfare of the network. Duties And Responsibilities: Primary contact for all incoming customer calls and email. Booking and activation of occasional use media services. Managing media events from testing through completion. Documenting clearly and effectively information in the Trouble Ticket system and SharePoint for communication to other staff, to open tickets and follow up on escalated problems. Monitoring, troubleshooting & correcting media service and network problems. Diagnosing troubles identified by network monitoring and working to resolve issues. Working with various third parties (Engineers, Provisioners, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution. Protecting services around internal and external network maintenance events. SD-WAN Engineer, Tier 2 Role Summary: The Enterprise Operations Center team manages and maintains the top-tier enterprise customers for GTT during European business hours (8hr shifts between 8 am to 8 pm, Monday to Friday). The team is highly skilled ICT engineers who are responsible of deliver a world-class customer experience. Job Scope/Supervision: Tier 2 support for customer incidents and long-term problems focused on SDWAN platforms Owns incidents, resolves them swiftly, and drives through to final fix, working with customers and other internal and external teams as appropriate. Duties And Responsibilities: Working with the vendors’ TACs regarding platform issues Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Working on a broad range of SDWAN Vendors and products: Silver Peak, VeloCloud, and Fortinet. Working on a broad range of security Vendors and products: Palo Alto and Fortinet Uses a detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids. Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action is taken where possible Configuration of network elements and migration of services Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Security Analyst (Threat Intelligence) Role Summary: Working out of GTT’s Advanced Services Centre of Excellence, the TIC team focuses on providing SIEM, secure hosting and network services that meet and exceed government and certification body standards. The team work closely with our high value customer base to deliver a wide range of services including Security Incident & Event management, Secure Networking and Secure Hosting. As part of the Advanced Services division, Threat Intelligence Centre is a highly rewarding and challenging team for network, systems, and security analysts. The GTT SIEM platform is used to identify customer security incidents; one of the security analysts’ primary tasks is to take the output of the SIEM environment and perform deep analysis of the event; leading our customers to a remediation action that successfully mitigates the risk to their corporate and hosted environments. Responsible for providing tier 1 technical expertise in the support of both hardware and software solutions. Primarily Microsoft Windows, VMware, Cisco UCS, NetApp, Palo Alto, Cisco ASR and LogRhythm SIEM. Duties And Responsibilities: Providing analysis of SIEM alerts leading to enhanced customer security Work with customers to enhance security incident response procedures Enhance internal investigation process and identify additional toolsets required for rapid incident turnaround Be part of a 24/7 customer support team providing first level diagnosis for our hosting and network customers. Identifying improvements and advising on best practice. Manage 3rd party vendor support as required. Adhere to team processes and the direction of the SM, TIC. Work with Senior analysts / engineers to implement platform optimizations and tuning through structured change process Perform upgrades to SIEM environment from operating system to application to ensure highest level of platform security Maintain and enhance specific customer environments including firewalls, switches, and hosting platforms Voice Network Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring Show more Show less

We’re hiring a VoIP/SIP Engineer with deep expertise in large-scale real-time communication, SIP (LiveKit, OpenSIPS, Asterisk, Kamailio, etc.), and seamless human-AI call flows. What You’ll Do Architect, build, and scale high-concurrency VoIP platforms (think 10,000+ concurrent calls, multi-tenant). Deep-dive into SIP stack (LiveKit, OpenSIPS, etc.), optimize call routing, failover, and reliability. Integrate state-of-the-art AI voice agents into live voice traffic (real-time TTS/STT, call hand-off, etc.). Solve for ultra-low latency and seamless transfer between human and AI agents. Design for global scaling, redundancy, and compliance. Be the go-to expert for SIP security, NAT traversal, media streaming, protocol optimization, and troubleshooting at scale. You Must Have Proven experience architecting & running large-scale SIP/VoIP infrastructure (real-world scale, not “lab only”). Hands-on expertise with LiveKit, OpenSIPS, Kamailio, or similar platforms. Real experience with AI voice/telephony integration (TTS, STT, call control APIs, LLM workflow integration). Mastery of call concurrency, load balancing, RTP/media streaming, SBCs, NAT/firewall handling, etc. Solid skills in troubleshooting, profiling, and scaling real-time distributed systems. Track record of automating deployment/management (Kubernetes/Docker/Cloud infra). Clear, direct communication—no fluff. Bonus Experience with CPaaS integrations (Twilio, Plivo, Vonage). Knowledge of call center automation or conversational AI platforms. Past projects with high-throughput WebRTC/SIP hybrids. Who Should Apply If you’re the person that others call when their VoIP stack melts under load or when AI voice integration hits a wall, we want you. You’re comfortable being the authority in the room—and delivering solutions that work at scale. Show more Show less

Job Summary: We are seeking an experienced and motivated Asterisk Dialer Manager to oversee, maintain, and optimize our Asterisk-based VoIP dialer systems. The ideal candidate will be responsible for the configuration, troubleshooting, performance tuning, and daily operation of the dialer system, ensuring high availability and performance to support our call center operations. Key Responsibilities: Manage and maintain Asterisk-based dialer platforms (Like., Vicidial, GoAutoDial, FreePBX, or custom solutions). Configure campaign parameters, dial plans, call routing, and agent settings. Monitor system performance, troubleshoot issues, and ensure uptime. Collaborate with IT, operations, and sales teams to align dialer settings with business goals. Analyze call data and provide regular performance and efficiency reports. Integrate the dialer with CRM systems, databases, and third-party applications. Manage user accounts, permissions, and security settings. Stay updated with the latest telephony technologies and recommend improvements. Requirements: Proven experience managing Asterisk-based dialer systems (Vicidial, GoAutoDial, etc.). Strong understanding of VoIP protocols (SIP, RTP), dial plans, and Linux-based environments. Familiarity with networking (IP, NAT, firewalls) and system monitoring tools. Basic knowledge with MySQL, PHP, and basic scripting (Bash/Perl/Python). Ability to troubleshoot issues at both system and application levels. Good communication and problem-solving skills. Advantage of Certifications in VoIP or Linux administration. Preferred Qualifications: Experience integrating dialers with CRM or lead management systems. Background in call center operations or telemarketing industries. BCA, MCA Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person Expected Start Date: 01/07/2025

IT Support Executive Job Summary The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and implementing procedures. Key Responsibilities: 1. Asterisk and Dialer Server Management: - Handle dialer and telephonic server issues efficiently. - Install, configure, and manage Asterisk systems. - Manage user accounts and SIP trunks. - Troubleshoot call quality and connectivity issues. - Implement security measures for VoIP communications. - Set up IVR, call queues, and conference bridges. 2. Technical Support: - Provide first-line technical support to end-users via phone, email, or in-person. - Troubleshoot and resolve hardware, software, and network issues promptly and effectively. 3. System Maintenance: - Perform regular maintenance tasks such as system updates, software installations, and hardware upgrades. - Ensure optimal performance and security of IT systems. 4. Network Administration: - Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. - Configure network settings and troubleshoot connectivity issues as needed. 5. User Management: - Create and manage user accounts, permissions, and access controls across various IT systems and applications. - Ensure compliance with security policies and procedures. 6. Collaboration: - Collaborate with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues. 7. Continuous Improvement: - Stay updated on emerging technologies and best practices in IT support. - Recommend and implement process improvements to enhance efficiency and effectiveness. 8. Vendor Management: - Liaise with external vendors and service providers for hardware/software procurement, maintenance, and support contracts. - Coordinate with vendors to troubleshoot and resolve technical issues and escalate unresolved issues as needed. 9. Linux and Server Management: - Demonstrate excellent knowledge of Linux operating systems and server management. 10. Desktop Support: -Provide first-line technical support to end-users via phone, email, or in-person. -Assist users with software installations, upgrades, and configurations. -Perform system updates and maintenance tasks to ensure optimal performance and security. Requirements : - Immediate Joiner - Located in Gujarat - Age Criteria: 30 to 35 years - Expertise in Asterisk is a must - Experience in handling dialer and telephonic servers - Strong knowledge of Linux and server management Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Shift: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

About the Role: We are looking for a dedicated and technically sound VICIdial Support Staff member to join our support team. You will be responsible for ensuring the smooth operation of the VICIdial dialer system, assisting agents and administrators with issues, performing basic troubleshooting, and escalating advanced issues to senior IT or development teams when required. ______________ Key Responsibilities: Provide Level 1/Level 2 support for VICIdial issues, including login problems, campaign errors, and system performance concerns. Troubleshoot and resolve common dialer-related issues for call center agents and supervisors. Monitor VICIdial servers and ensure uptime and performance metrics are met. Create and manage user profiles, campaigns, lists, and call routing within VICIdial. Assist with installing, configuring, and maintaining VICIdial and supporting software (Asterisk, Linux, MySQL, etc.). Collaborate with IT/network teams to resolve VoIP, networking, and SIP trunking issues. Document common issues and solutions for internal knowledge base. Escalate unresolved issues to system admins or vendors as needed. ______________ Required Skills & Qualifications: Minimum 1 year of experience with VICIdial or similar dialer systems (e.g., GoAutoDial, FreePBX). Basic understanding of Linux (CentOS/Ubuntu) commands and file navigation. Familiarity with VoIP technologies and SIP protocols. Ability to troubleshoot agent and system-side dialer issues. Strong communication and interpersonal skills to support non-technical users. Willingness to work in shifts (24x7 support, if required). ______________ Preferred (Nice to Have): Experience with Asterisk, MySQL, or networking (firewalls, NAT, etc.). Knowledge of campaign setup logic (auto-dial, predictive, manual dial). Basic scripting skills (Bash, PHP) for automation and customization. Experience in a high-volume call center environment. ______________ Reporting to: VICIdial Administrator / IT Support Manager / Call Center Operations Head Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Paid sick time Shift: Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person Application Deadline: 18/06/2025 Expected Start Date: 23/06/2025

Desired Skills Ø VMs and Physical Servers, Domain and ADC, BDC: Co-operation in Virtual Infrastructure Support - Virtual Hyper-V Infrastructure Ø Backup & Restoration: Daily backups of Servers applications and DB Backup e.g., Matrix Cosec Attendance, Paysoft, Infor LN ERP, Weighbridge, etc. also working Arcserve backup solution software for routine virtualization backups. Desktop’s backup configured through windows backup tools and users computer/laptop backup through Windows file history. Backup-Restoration (DR Drill & Testing through Arcserve Solution), Users data synced with O365 OneDrive and OneDrive backed up through Acronis Cloud. Ø AntiVirus: Managing Trend Micro Smart Protection along with disk encryption, Email Standard security, Manage Switches with VLAN, Desktops/Laptops, etc. configuration and support. Ø Emails & Application: Managing Major software’s/applications - Microsoft O365, Manage Engine applications (Desktop Central), Acronis Cloud backup application, Matrix Cosec applications (Time and Attendance, Contract Worker Management, Visitor Management, ESS, etc.), Tally support, support for installation Exaqunatum (Dcs Exaquantum), AutoCAD, Netcore EMA (Email Archiving), Active Directory and Domain Controller, OS, Digital signatures, etc. Ø VoIP and Telecom: Managing Matrix IP-PABX System and application with installation and configuration IP-phone and co-ordination with Support vendor. Job Responsibilities Ø Diagnosing and resolving technical issues, providing desktop and server support, setting up and configuring new laptops and desktops. Ø Installing authorized software and application, Email client configuration, Antivirus installation. Patching of network and phones, cables whenever necessary with help of Admin. Ø Office 365 management and support, providing support for MAC PCs – Normal Support co-ordination with our MAC-Engineer and support users/devices Ø Preparing documents, materials and correspondence as required. Ø Performing miscellaneous job-related duties as assigned by the IT manager, working extra hours to meet deadlines, as required and/or whenever reasonable. Ø Provide assistance as required to the IT manager. Ø Internet & LAN configuration, Printer Installation sharing device & Printer. Ø Troubleshoot hardware, printer, MFP issues & resolve them in timely manner. Ø Co-Ordinate with Third party vendors & Primary, Regular Data Backup. Taking precautionary steps to keep all systems Uptime to maximum. Maintain Call Register and Reporting. Ø Daily Checklist monitoring and Reporting, working hours 9 X 6 and (24/7 remote support to be provided whenever necessary and Standby Engineer to be provision in case of planned/emergency leave) Ø All documents to be updated for handover in-case of replacement of an engineer. Ø Visit to Head-Office for support in case of emergency Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Shift: Day shift Work Days: Monday to Friday Location: Andheri, Mumbai, Maharashtra (Preferred) Work Location: In person

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description SPRINKLR SUMMARY Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. What Does Success Look Like The Product Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case, industry, and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Experience Required: 4+ years' experience in CCaaS Implementations Education Qualifications : B.Tech/ B.E Graduation What You’ll Do As an Implementation Consultant, you will: Lead & deliver end-to-end implementation of Sprinklr's CCaaS solutions for enterprise clients, ensuring scalability, performance, and long-term value. Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues. Configure the Sprinklr product for various brands and industries following high standards of delivery and quality. Constant learning and collaborating with the team to develop best practices on product configuration. Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption. Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes: Provide social insights and recommendations to support clients’ business practices. Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client’s custom needs, adhering to primary business use cases and platform functionality. Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs. Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions. Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur. Provide consulting advise to clients about Sprinklr platforms during different phases of projects. WHAT MAKES YOU QUALIFIED? 3+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST. Familiarity with Generative AI and Large Language Model (LLM) concepts Strong understanding of API integrations and using APIs in workflows Strong analytical and problem-solving skills Excellent communication skills – both written and verbal A drive to dig into the details of the system or process to solve customer problems. Desire and ability to rapidly learn a wide variety of new technical skills. Self-motivated, takes initiatives, and assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Enthusiastic professional with a focus on customer success. Excellent listening skills to fully understand the customer value requirements. Passion for solving client challenges and commitment to client delight Strong customer handling skills and willingness to serve customer across various time zones. OUR EVP Why you'll love Sprinklr : We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. 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Job Summary We are seeking a Process Specialist-Ops with 7 to 9 years of experience to join our team. The ideal candidate will have expertise in SAP Accounts Payable JDE E1 Accounts Payable and a strong background in Procure to Pay and Record to Report processes. This hybrid role requires a proactive individual who can optimize financial operations and contribute to our companys success. Responsibilities Manage and optimize the accounts payable processes using SAP and JDE E1 systems to ensure timely and accurate payments. Collaborate with procurement teams to streamline Procure to Pay processes enhancing efficiency and reducing costs. Analyze financial data and reports to support Record to Report activities ensuring compliance with accounting standards. Develop and implement process improvements to enhance the accuracy and efficiency of accounts payable operations. Coordinate with cross-functional teams to resolve discrepancies and ensure smooth financial operations. Monitor and maintain vendor relationships ensuring timely resolution of payment issues and queries. Provide training and support to team members on accounts payable processes and systems. Ensure adherence to company policies and procedures in all financial transactions and reporting. Prepare and present financial reports to management highlighting key insights and recommendations. Support internal and external audits by providing necessary documentation and information. Utilize data analytics to identify trends and opportunities for process optimization. Contribute to the development of best practices and standard operating procedures for financial operations. Stay updated with industry trends and regulatory changes to ensure compliance and continuous improvement. Qualifications Demonstrate expertise in SAP Accounts Payable and JDE E1 Accounts Payable systems. Possess strong knowledge of Procure to Pay and Record to Report processes. Exhibit excellent analytical and problem-solving skills. Show proficiency in financial reporting and data analysis. Have strong communication and interpersonal skills. Display ability to work collaboratively in a hybrid work model. Maintain a proactive approach to process improvement and efficiency. Certifications Required Certified Accounts Payable Professional (CAPP) SAP Certified Application Associate

Location: Ahmedabad / Vadodara Job Type: Full Time / Onsite Department: IT Infrastructure Shift: Rotational Shift Job Summary: We are seeking a highly skilled Collaboration Engineer – Voice, to join our dynamic Infrastructure team. This role focuses on support and implementation of technical infrastructure for unified communications and contact center solutions, ensuring high availability and reliability. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to support the environment. Must Have Skills: Minimum 6 years of extensive experience in: Voice gateways, SBC’s, CUCM. Contact center (Cisco UCCE or UCCX). Scripting and support. Cloud-based telephony or Contact center product. Good To Have Skills: Zoom, Microsoft Teams, NICE CXONE, Genesys, Five9, Audio-codes, Oracle SBC. Key Responsibilities: Design, maintain and support Voice over IP (VoIP) solutions using Cisco IP Telephony, H323 protocols, SIP, Zoom, SBC, Cloud Contact center and other related technologies. Integrate VoIP systems with existing network infrastructure and third-party applications. Configure SIP trunks, call routing, and dial plans to support business needs. Manage user accounts, extensions, and system configurations in PBX and Contact center platforms. Troubleshoot complex voice network issues including call failures, audio quality problems, and routing errors. Work closely with cross-functional teams, including IT, network engineers, and vendors, to support VoIP initiatives and to identify root causes of issues and develop effective resolutions. Develop documentation for troubleshooting procedures and knowledge sharing within the team. Good knowledge of ITIL processes. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 6-8 years of experience in Unified communications technologies. Technical Proficiency: Strong knowledge of VoIP technologies. Expertise in SIP, H.323, RTP, and other voice protocols. Good understanding of network and infrastructure devices. Certifications: CCNP Collaboration or any other industry standard certifications. Show more Show less

IT Support Executive Job Summary The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and implementing procedures. Key Responsibilities: 1. Asterisk and Dialer Server Management: - Handle dialer and telephonic server issues efficiently. - Install, configure, and manage Asterisk systems. - Manage user accounts and SIP trunks. - Troubleshoot call quality and connectivity issues. - Implement security measures for VoIP communications. - Set up IVR, call queues, and conference bridges. 2. Technical Support: - Provide first-line technical support to end-users via phone, email, or in-person. - Troubleshoot and resolve hardware, software, and network issues promptly and effectively. 3. System Maintenance: - Perform regular maintenance tasks such as system updates, software installations, and hardware upgrades. - Ensure optimal performance and security of IT systems. 4. Network Administration: - Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. - Configure network settings and troubleshoot connectivity issues as needed. 5. User Management: - Create and manage user accounts, permissions, and access controls across various IT systems and applications. - Ensure compliance with security policies and procedures. 6. Collaboration: - Collaborate with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues. 7. Continuous Improvement: - Stay updated on emerging technologies and best practices in IT support. - Recommend and implement process improvements to enhance efficiency and effectiveness. 8. Vendor Management: - Liaise with external vendors and service providers for hardware/software procurement, maintenance, and support contracts. - Coordinate with vendors to troubleshoot and resolve technical issues and escalate unresolved issues as needed. 9. Linux and Server Management: - Demonstrate excellent knowledge of Linux operating systems and server management. 10. Desktop Support: -Provide first-line technical support to end-users via phone, email, or in-person. -Assist users with software installations, upgrades, and configurations. -Perform system updates and maintenance tasks to ensure optimal performance and security. Requirements : - Immediate Joiner - Located in Gujarat - Age Criteria: 30 to 35 years - Expertise in Asterisk is a must - Experience in handling dialer and telephonic servers - Strong knowledge of Linux and server management Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Shift: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 13, 2025 Job number 1830803 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful engineer skill set: o Problem isolation and solving techniques. o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. o Act as a subject matter expert regarding product / configuration. o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The ideal candidate works well in a team: o Strong collaborator across the business, including our Development Teams. o Ability to receive feedback and recognize areas of improvement. o Keeps stakeholders informed to ensure customer success. We are looking for someone who is dependable: o Demonstrates ability to consistently make and keep commitments to customers and team members. o Effective time management by utilizing available time to progress current cases forward. o Proactively looking for opportunities to contribute to the success of the team. o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 7+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred experience in one or more of these areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Company Description KOL Telecom Services LLC. is a leading innovator of small business Voice over IP (VoIP) Phone services. As an FCC 499A, 214 Licensed Telecom Carrier in the United States of America, KOL Telecom has over 100 active interconnects. Delivering robust telephone system services and features at an affordable price, KOL Telecom provides value, technology, and service to customers of all sizes. Role Description This is a full-time on-site role as a Carrier Relations Manager located in Coimbatore. The Carrier Relations Manager will be responsible for managing carrier relationships, negotiating contracts, handling SMS services, driving sales, and managing wholesale operations. Qualifications Carrier Relationships and Contract Negotiation skills Experience in SMS services and Sales Wholesale operations management skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment Bachelor's degree in Business Administration, Telecommunications, or related field Show more Show less

Job Description Are you passionate about crafting seamless mobile experiences? Join us as an iOS Developer and be a part of our mission to build innovative, user-friendly applications that stand out in the App You'll Do : Develop and maintain scalable, high-performance iOS applications using Swift. Implement Apple's design principles and interface guidelines for intuitive user experiences. Work with frameworks like CoreData, CoreGraphics, CoreLocation, and CoreAnimation to enhance app functionality. Optimize app performance through threading, profiling, and performance tuning. Integrate real-time databases (Firebase, DynamoDB), cloud messaging APIs, and push notifications. Implement VoIP Notifications, CallKit, payment gateways, and dynamic libraries for modular applications. Write clean, reusable code and ensure high-quality software through unit testing. Collaborate with cross-functional teams to deliver exceptional mobile You Bring : Strong knowledge of Swift and iOS development. 1-4 Years of work experience. Familiarity with open-source libraries, Cocoapods, and version control tools like Git. Solid understanding of the complete app development lifecycle, including certificates and profiles. A proactive approach to discovering and implementing new technologies to maximize Join Us? Exciting Projects : Work on impactful applications with a focus on innovation and quality. Skill Development : Learn and grow in a collaborative, tech-savvy environment. Career Progression : Build your career with mentorship and growth opportunities. (ref:hirist.tech) Show more Show less

Working Days : 5 Days & 9 hrs Location : Ahmedabad - onsite Job Description Role : Software Architect - Embedded You are an Energetic, Passionate, and Innate Software Technology Leader having excellent knowledge of designing and developing Linux based embedded products and having an experience of 8+ years with at least 4-5 years of experience of technical leadership. You possess very good knowledge of Software Architecture and Design, Design Patterns, OOPS concepts, Data Structures and Algorithms, Messages Queues, Multi-threading applications, Networking concepts and software security. You are competent to design, develop and deliver Software applications and embedded products. Technical Skills Required Hands-on experience in C/ C++, Embedded C (Very strong exposure in C Programming concepts). Linux, Command of Linux OS. IPC Inter-Process Communication exposure (Multithreading and Socket Programming). Working experience or Knowledge with Microprocessors like Arm 7/9, Cortex A8/A15, Qualcomm, Intel, IMX,NXP etc will be a huge plus. You have sound knowledge and hands-on experience in one or more Technologies/Platform like Socket Programming, Multi-Threading, ONVIF/RTSP, Video codecs H264/H265, Video Parsing of H264/H265, Image processing, Embedded Web Server, BLE, WIFI, RS485. UART, Push Notification (FCM), VoIP (SIP & RTP). You possess good knowledge and working experience in one or more Tech Stacks/Frameworks like Ffmpeg, Gstreamer, QT/QML, LIVE555, OpenCV(Image Processing), Networking Fundamentals, Basic Linux commands. You are proficient in at least two or more languages from among C, JAVA, Python, C++, HTML/CSS, JQuery/Javascript. You take complete ownership of timely product delivery with impeccable software quality. You have experience in building, leading, and managing multi-engineer project teams. You have the ability to navigate the teams through fast changing market needs. You possess strong people leadership skills in growing/nurturing/mentoring the young engineers. You are a motivated problem solver who can accurately document and communicate issues, can present the problem and solution in a short and crisp manner without taking into circles. You have a good understanding of JIRA, Confluence, SVN, Fisheye, Crucible, Sonar/Parasoft/LDRA and Nessus/Nexpose. (ref:hirist.tech) Show more Show less

- VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Job Title APAC Finance FBM Senior Manager Management Level :06- Senior Manager Location:Bangalore Must have skills: Finance |Revenue| Forecasting | Finance Advisory Good to have skills: Excel, Powerpoint Job Summary : The Market Unit FBM SM a key role in the Finance organization providing data-led insights to advise senior business leaders. They also play a critical role in managing the day-to-day finance operations working closely with business. Roles & Responsibilities: Trusted business advisor to all key stakeholders (CFO, CEO, DOO, Sales Lead) preparing financial and investment analysis into regular monthly business reviews and other strategic meetings as required. Provide business insight and analysis of the local P&L and trends using internal analytics tools to provide recommendations to drive actions. Lead regular forecasting and reporting activities both backward and forward looking, assist Controllership with audit enquiries, ensure compliance to internal policies and US GAAP and highlight risks as required. Effective co-ordination across Accenture including other finance functions, Sales, HR, Quality and Risk, Business Leaders and Business Operations. Transformation champion in the ever-changing technology landscape, as well as coaching the finance teams and business stakeholders. Work alongside other finance functions to ensure timely collection of invoices and proactively manage working capital. Occasionally represent the finance function in new deal approvals, working alongside sales and pricing teams to assess the risk and financials of opportunities. Be a role model and face of finance for the local and global finance teams; support with coaching and mentoring, instill a sense of community and drive best practices amongst the finance workforce. Professional & Technical Skills: 10+ years in similar Finance roles (preferably, P&L management, planning and forecasting, corporate development/transaction services, finance advisory roles). Proficient in Microsoft applications (Excel, PowerPoint) Additional Information: About Our Company | AccentureQualification Experience: 10+ years in similar Finance roles (preferably, P&L management, planning and forecasting, corporate development/transaction services, finance advisory roles). Educational Qualification: Undergraduate degree in Finance / Accounting. Professional accounting qualification preferred.

Job Title - GN - SONG - Service - CX - Speech Analytics Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: : Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Job Summary : As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities: Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing. Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms. Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment. Professional & Technical Skills: A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms Experience in contact center operations including operational and performance excellence Prepare the power point readouts with analysis to the clients. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : SAP S/4HANA for Pharmaceuticals Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance end to end. This involves analyzing and designing/re-designing business processes and defining parts of an organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead process improvement initiatives within the organization.- Develop and implement strategies to enhance business function performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA for Pharmaceuticals.- Strong understanding of pharmaceutical industry processes.- Experience in implementing SAP S/4HANA solutions for pharmaceutical companies.- Knowledge of regulatory requirements in the pharmaceutical sector.- Hands-on experience in business process analysis and optimization. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP S/4HANA for Pharmaceuticals.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute