1631 Voip Jobs - Page 11

Customer Solutions Specialist Bengaluru, INDIA We are looking for a Customer Solutions Specialist with strong hands-on expertise in 5G protocol stack testing and system-level debugging. This role involves managing support cases, ensuring high-quality resolution, and working closely with internal teams to provide excellent customer experiences. If you're passionate about telecom technologies and solving complex issues, we want to hear from you! Skill Must have hands-on experience with 5G protocol stack testing, including PHY, MAC, RLC, and RRC layers. Hands-On experience in UE and eNodeB/gNB testing. Solid understanding of 3GPP conformance testing specifications. Experience with modem performance testing in lab setups. Strong troubleshooting and debugging skills. Proficiency in creating and executing functional/system test cases. Familiarity with defect tracking tools and ability to manage defect life cycle effectively. Good working knowledge of Linux environments, especially Ubuntu and CentOS. Responsibilities Resolve technical support cases efficiently while maintaining a high standard of service. Provide expert-level troubleshooting for issues related to 5G protocol stack (PHY, MAC, RLC, RRC, NAS), UE, and eNodeB/gNB testing. Provide expert-level troubleshooting for issues related to VoIP/SIP calls (VoLTE/VoNR, IMS GW) Execute and maintain 3GPP conformance testing procedures. Perform modem performance testing in lab environments. Create, execute, and maintain test cases for functional and system-level testing. Identify, raise, and track defects through to resolution, recommending corrective actions as needed. Collaborate with development, QA, and product teams to ensure issues are addressed effectively. Communicate clearly and professionally across all customer and internal communication channels. Continuously update technical knowledge and stay current with industry tools, including AI-powered support solutions. Contribute to the creation and maintenance of customer-facing and internal documentation. First Name * Last Name Email * Phone * Current CTC * Expected CTC * Notice Period * Your LinkedIn Profile URL * Applying for * Select Senior QA Engineer Customer Solutions Specialist Engineering Manager Development & QA Resume/CV *

Education Qualification : B-Sc Skills : Tertiary -> Technology - Networking Knowledge, Concepts - Network Security - 3 - Experienced Secondary -> Technology - Networking Context - Small Office - 2 - Knowledgeable Primary -> Technology - Network Support - L2 Support - 3 - Experienced Tertiary -> Technology - Data Center Administration - Networking - 3 - Experienced Tertiary -> Domain - Telecom / Communications Equipments (Others/Not classified) - Network Interface Devices - 3 - Experienced Certification : Technology - Networking Certifications - CCNP - CCNP Voice Details: Voice Administrators are responsible for installing, configuring, and managing Voice over Internet Protocol (VoIP) systems within companies- Their job is to administer the companies in-house IP telephone communication systems, including their software architecture and hardware components- 1- Meeting with IT managers to determine the company s networking needs- 2- Analyzing existing VoIP networks and computer systems- 3- Developing architecture plans for voice and data services- 4- Installing network hardware modules including IP and PBX communication servers- 5- Designing and implementing Cisco Unity systems- 6- Troubleshooting VoIP network issues- 7- Analyzing and upgrading network security systems and protocols- 8- Adding network users and managing company permissions- 9- Optimizing network installations for future expansion- Training staff on network and system protocols-

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. We are looking for an experienced technical support engineer to join our Customer Response team where they will perform a wide range of customer care activities for our enterprise customers. The expectation of the Senior Support Engineer is that he/she will possess a high level of technical acumen with domain expertise in the testing/contact center space. They will also be a quick learner and develop expertise in all aspects of the Cyara Platform - deploying this knowledge to help our customers be successful with our product. We are also looking for someone that is able to function effectively in high-pressure situations and handle escalations in a calm, methodical and professional manner. We need someone who will be a trusted technical advisor to the customer, a passionate advocate for the customer, and someone who cares about and is obsessed with the customer experience as we are; a highly organized, detailed oriented and proactive individual that we can entrust with our largest and most strategic customers. We are seeking someone who is an exceptional communicator, and can maintain high levels of engagement with our customers and deliver an elevated level of service to drive customer satisfaction and loyalty. Responsibilities: Make our customers happy: Create great experiences for our customers when they need help. Build trust and strong relationships with customers. Managing support cases to enable fast resolution of inbound requests, while delivering quality work, meeting or exceeding our customers expectations. Contributing and maintaining both internal and customer-facing content in our Knowledge Center to drive knowledge sharing across the team and help our customers self-serve. Be a product expert: Learn Cyara products intimately and help customers (and other team members!) do the same. Maintaining up-to-date expertise and certifications in Cyara suite of products and related technologies. Resolve issues: Investigate issues in the product, partner closely with engineering to fix issues. Using our ticket tracking system to work on customers requests; research, troubleshoot and identify solutions to product, software, network and hardware issues. Documenting defects that are escalated to the Engineering team. Documenting production impacting incidents. Represent the voice of the customer: Represent our customers needs and struggles to drive our product in a strong direction. Managing internal and customer-facing communications in the event of outages or incidents, keeping all parties updated on progress. Improve how we operate: Whether its our tools, systems, or processes, well rely on you to help us scale our support. Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Customer Response support team. The Experience You Have: 2 years previous experience supporting at least one or more types of voice application product such as a VoIP product, IVR product, Genesys, Avaya, Cisco, or Nortel PBXs Knowledge and experience with support of SIP VoIP, H323 VoIP and ISDN signaling systems Knowledge of network fundamentals and protocols Knowledge and understanding Web technologies Understanding of CTI Experience working in support in a software company Experience tracing calls using application logs, Wireshark traces, carrier traces Web API & shell scripting experience Must have good analytical and troubleshooting skills Must have good verbal and written communication skills Nice to have: Database knowledge and experience with MS SQL server 2016 or later with running executing queries and using SQL Management Studio Support experience with Windows Server 2012 and later Windows server administration/implementation Knowledge of Docker Technology Knowledge and experience with VMWare Knowledge and experience working with Elasticsearch, Sumologic, Splunk Experience debugging web pages using common Browser types such as IE, Firefox, Chrome etc Knowledge of JQuery, Javascript, HTML Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

We are looking for a highly motivated and enthusiastic Apprentice - BMS to join our team at Jones Lang LaSalle Property Consultants (India) Pvt. Ltd., located in the Real Estate - Other industry. Roles and Responsibility Assist in designing, developing, and implementing building management systems. Collaborate with cross-functional teams to ensure seamless project execution. Conduct site visits to monitor progress and identify potential issues. Develop and maintain technical documentation for BMS projects. Provide exceptional customer service to clients and stakeholders. Stay updated with industry trends and best practices in BMS implementation. Job Requirements Strong understanding of building management systems principles and technologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Familiarity with industry-standard software and tools. Ability to learn quickly and adapt to new situations and challenges.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Define and own the product vision, roadmap, and strategy for voice solutions within the CcaaS portfolio. Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation. Align product goals with the company’s strategic objectives and revenue targets. o Lead the end-to-end product lifecycle, from ideation to General Availability (GA). Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs. Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets. Work closely with customers, partners, and internal stakeholders to understand use cases and pain points. Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets. Drive adoption through education, training, and customer advocacy programs. o Act as the primary interface between product management, engineering, marketing, sales, and customer success teams. Define and communicate product requirements through detailed PRDs, user stories, and use cases. Ensure successful go-to-market strategies, including pricing, packaging, and messaging. Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI. Continuously refine product features and roadmaps based on data-driven insights and feedback What Makes You Qualified Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or a related field; advanced degrees preferred. 5-8 years of experience in product management, with a strong focus on CcaaS, networking, or telecommunications. In-depth understanding of global telecommunications regulations and compliance frameworks. Experience designing and implementing billing models for communication services. Proven ability to develop and execute successful product strategies and roadmaps for global markets. Proven expertise in voice technologies such as SIP, VoIP, WebRTC, and Conversational AI. Demonstrated ability to launch and scale enterprise-grade CPaaS voice products. Strong leadership and communication skills, with the ability to influence stakeholders at all levels. Technical proficiency in voice infrastructure and APIs. Analytical mindset with a focus on data-driven decision-making. Experience working with engineering, marketing, and sales teams to deliver impactful solutions. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

We’re looking for a reliable and tech-savvy Technical Support Specialist to join our IT team. In this role, you’ll help users solve everyday technical issues and keep our systems running smoothly. If you enjoy problem-solving and supporting others, this could be a great fit for you! What You’ll Do: Help team members with tech issues (Wi-Fi, login errors, printer problems, etc.) Set up computers, printers, and other devices for employees Install and update software like Windows, Office, antivirus, etc. Support tools like Google Workspace, email, VPN, and file sharing Reset passwords and manage user accounts Fix basic network problems (Wi-Fi issues, LAN, IP conflicts) Assist with video calls and VoIP setups Keep records of how problems were solved and track IT assets Make sure systems are up to date and protected Help with data backups and manage IT supplies Travel to branches will be required Occasional travel during emergencies may be necessary What You’ll Bring: Friendly and clear communication skills Patience with people who aren’t tech-savvy Willingness to learn and take initiative Attention to detail and ability to handle multiple tasks Basic understanding of IT security and best practices Why Work With Us? Great team environment Opportunities to grow your IT career Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/ Cyara’s Values: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara’s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. We are looking for an experienced technical support engineer to join our Customer Response team where they will perform a wide range of customer care activities for our enterprise customers. The expectation of the Senior Support Engineer is that he/she will possess a high level of technical acumen with domain expertise in the testing/contact center space. They will also be a quick learner and develop expertise in all aspects of the Cyara Platform - deploying this knowledge to help our customers be successful with our product. We are also looking for someone that is able to function effectively in high-pressure situations and handle escalations in a calm, methodical and professional manner. We need someone who will be a trusted technical advisor to the customer, a passionate advocate for the customer, and someone who cares about and is obsessed with the customer experience as we are; a highly organized, detailed oriented and proactive individual that we can entrust with our largest and most strategic customers. We are seeking someone who is an exceptional communicator, and can maintain high levels of engagement with our customers and deliver an elevated level of service to drive customer satisfaction and loyalty. Responsibilities: Make our customers happy: Create great experiences for our customers when they need help. Build trust and strong relationships with customers. Managing support cases to enable fast resolution of inbound requests, while delivering quality work, meeting or exceeding our customers’ expectations. Contributing and maintaining both internal and customer-facing content in our Knowledge Center to drive knowledge sharing across the team and help our customers self-serve. Be a product expert: Learn Cyara products intimately and help customers (and other team members!) do the same. Maintaining up-to-date expertise and certifications in Cyara suite of products and related technologies. Resolve issues: Investigate issues in the product, partner closely with engineering to fix issues. Using our ticket tracking system to work on customers' requests; research, troubleshoot and identify solutions to product, software, network and hardware issues. Documenting defects that are escalated to the Engineering team. Documenting production impacting incidents. Represent the voice of the customer: Represent our customers' needs and struggles to drive our product in a strong direction. Managing internal and customer-facing communications in the event of outages or incidents, keeping all parties updated on progress. Improve how we operate: Whether it's our tools, systems, or processes, we'll rely on you to help us scale our support. Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Customer Response support team. The Experience You Have: 2 years previous experience supporting at least one or more types of voice application product such as a VoIP product, IVR product, Genesys, Avaya, Cisco, or Nortel PBXs Knowledge and experience with support of SIP VoIP, H323 VoIP and ISDN signaling systems Knowledge of network fundamentals and protocols Knowledge and understanding Web technologies Understanding of CTI Experience working in support in a software company Experience tracing calls using application logs, Wireshark traces, carrier traces Web API & shell scripting experience Must have good analytical and troubleshooting skills Must have good verbal and written communication skills Nice to have: Database knowledge and experience with MS SQL server 2016 or later with running executing queries and using SQL Management Studio Support experience with Windows Server 2012 and later Windows server administration/implementation Knowledge of Docker Technology Knowledge and experience with VMWare Knowledge and experience working with Elasticsearch, Sumologic, Splunk Experience debugging web pages using common Browser types such as IE, Firefox, Chrome etc Knowledge of JQuery, Javascript, HTML Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. Interested? Know someone who might be? Apply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

- High-Level Responsibilities Build strong relationships with other Customer Support Engineers, Sales team members, and Engineering team members Provide technical support to partners and/or customers for Cisco small business products, technologies, and/or solutions Effectively troubleshoot customer reported problems both alone and as part of a team, depending on the nature of the incident. . Minimum Qualifications Cisco Certified Networking Professional (CCNP) Certification/CCna Certified - Must have any Proven expertise in supporting Voice/multimedia over IP, cloud based telephony, and protocols like SIP Demonstrated knowledge in at least one of the following areasSwitching, and Wireless Excellent written and verbal communication skills

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Vice President , Amazon Connect Solution A rchitect ! We are seeking a dynamic, growth-oriented leader to head our Customer Experience / Contact Center CcaaS advanced technology practice, with a focus on Amazon Connect-based solutions . This role is an opportunity to shape and scale one of the most strategic CX offerings in the market today—anchored on Agentic AI, Generative AI and customer service technologies . As Vice President, you will drive the strategy, solution architecture, and execution of our CX technology service line, building a differentiated portfolio of industry-specific IP, co-innovating with AWS, GCP, Microsoft Dynamics and delivering large-scale transformation programs for global clients— across industries, with a heavy focus in banking and financial services , . This is a unique opportunity to lead a high-growth business that blends deep domain, cloud-native architecture, applied AI, and real-time customer engagement technologies. You'll partner with AWS globally, influence client roadmaps, and lead a multidisciplinary team of engineers, architects, consultants, and GTM specialists to create tangible, measurable outcomes. Responsibilities Business and Practice Leadership Lead the global growth and delivery of our Amazon Connect service line, focusing on innovation, client value, and scale across priority industries. Define and operationalize a differentiated strategy in close partnership with AWS and internal teams (engineering, GTM, delivery). Build and mentor a high-performing team of technical and business leaders across regions. Serve as the executive liaison to AWS partner teams, jointly driving pipeline, solution launches, and field enablement. P&L Management Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations. Track revenue, cost, and margin; identify opportunities to optimize delivery costs and increase profitability Innovation and IP Development Architect and launch reusable assets, industry accelerators, and solution frameworks built on AWS— leveraging Amazon Connect, Lex, Q in Connect, Voice ID, Wisdom, Contact Lens, Tasks, Cases, Bedrock and more. Deliver end-to-end solutions that extend Amazon Connect capabilities, such as intelligent agent desktops, proactive and personalized customer engagement journeys, and AI-driven analytics and automation. Prototype new features, build demos for strategic pursuits, and maintain a future-ready solution roadmap aligned to industry needs. Client Engagement and Delivery Oversight Act as the executive sponsor and strategic architect on major global transformation programs, with a focus on outcome-driven CX modernization. Oversee design and deployment of cloud contact center platforms, ensuring seamless integration with CRMs, case management, knowledge bases, and digital channels. Collaborate with delivery leaders to ensure operational excellence, client satisfaction, and timely execution at scale. Thought Leadership and Market Influence Represent the firm externally as a leading authority on cloud CX transformation and AI-first customer engagement. Drive executive conversations, shape complex pursuits and proposals, and lead strategic RFPs in partnership with GTM and pre-sales teams. Publish thought leadership, speak at AWS and industry events, and help shape market perception of our capabilities in the space . Minimum Q ualifications / Skills Experience in enterprise technology or consulting, with a strong background in customer experience, contact center , or cloud transformation. Experience in leading Amazon Connect implementations at scale, including enterprise migrations and multi-region deployments. Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations Proven success in building and scaling technology practices or service lines, ideally with global delivery exposure and AWS alliance experience. Deep expertise in AWS services, including Amazon Connect, Lex, Lambda, Pinpoint, Contact Lens, Wisdom, Q in Connect, and related AI/ML offerings. Hands-on knowledge of telephony (SIP/VoIP), CRM integrations (Salesforce, ServiceNow), and digital channels (chat, social, email). Experience in adjacent CcaaS platform technologies such as MS Dynamics, GCP CCAI, Genesys, Five9, Nice CXone , Zendesk, WFM technologies Strong executive presence and experience in influencing senior clients, leading diverse teams, and navigating complex global programs. Preferred Q ualifications / Skills Experience applying generative AI to enhance customer experience workflows. Familiarity with AWS CCI (Contact Center Intelligence) solutions. Experience with DevOps practices in the context of cloud contact center deployment. Background in BFSI, healthcare, or regulated industries preferred but not required . Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Vice President Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 22, 2025, 12:02:07 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Define and own the product vision, roadmap, and strategy for voice solutions within the CcaaS portfolio. Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation. Align product goals with the company’s strategic objectives and revenue targets. o Lead the end-to-end product lifecycle, from ideation to General Availability (GA). Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs. Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets. Work closely with customers, partners, and internal stakeholders to understand use cases and pain points. Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets. Drive adoption through education, training, and customer advocacy programs. o Act as the primary interface between product management, engineering, marketing, sales, and customer success teams. Define and communicate product requirements through detailed PRDs, user stories, and use cases. Ensure successful go-to-market strategies, including pricing, packaging, and messaging. Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI. Continuously refine product features and roadmaps based on data-driven insights and feedback What Makes You Qualified Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or a related field; advanced degrees preferred. 5-8 years of experience in product management, with a strong focus on CcaaS, networking, or telecommunications. In-depth understanding of global telecommunications regulations and compliance frameworks. Experience designing and implementing billing models for communication services. Proven ability to develop and execute successful product strategies and roadmaps for global markets. Proven expertise in voice technologies such as SIP, VoIP, WebRTC, and Conversational AI. Demonstrated ability to launch and scale enterprise-grade CPaaS voice products. Strong leadership and communication skills, with the ability to influence stakeholders at all levels. Technical proficiency in voice infrastructure and APIs. • Analytical mindset with a focus on data-driven decision-making. Experience working with engineering, marketing, and sales teams to deliver impactful solutions. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Meet our Managed Services Team! Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business. Our execution is defined by the 3 focus areas or ‘Obsessions’. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential. We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier’. What You'll Do We are looking for someone who can ensure the following outcomes for every customer - Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Own & deliver the end-to-end configuration of solution based on the customer requirements You will handle the post go-live change management of configuration throughout the customer life cycle Be the hands-on product expert and ensure customer’s business goals are met Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel’s products package. Work with clients to improve the social service itself and its alignment with the client's core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows. Identify opportunities for customer references and case studies. Maintain platform relevancy according to changes in business needs. Who You Are & What Makes You Qualified Must Have Qualifications: 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry. Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management. Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications. Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies. Understanding of cloud architecture, VoIP, SIP, and telephony. Hands-on experience with system configuration, troubleshooting, and performance optimization. Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams. Proven ability to understand business challenges and provide actionable recommendations. Ability to manage multiple client engagements and deliver high-quality service. Ability to translate customer business problems & requirements into on platform solutions Good to Have Skills: Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct experience in working with a social media management software is preferred. Strong product acumen & evangelization experience with the aptitude to learn new products. Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory) Who you are You are a technology consultant who has the: Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. Ability to interpret industry trends across different verticals & lines of businesses. Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. You Know You're Successful If The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing. Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package. You constantly come up with new strategies that are adopted by your clients and peers. Your stakeholders participate in Sprinklr events, references and case studies. Your platform and industry knowledge makes you a trusted advisor both internally and externally. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Title : Network Voice Engineer Location - Bangalore/Hyderabad Work Mode- Hybrid Exp - 5 -8 yrs Job Type- Full-Time Job Description: We are seeking a skilled Network Voice Engineer to manage, support, and enhance our enterprise voice communication systems. In this role, you will be responsible for maintaining the VoIP infrastructure and ensuring high-quality, uninterrupted voice communication across the organization. The ideal candidate will have hands-on experience with various voice technologies such as VoIP gateways, voice circuits, call recording tools, and contact center platforms. Key Responsibilities: Administer and manage VoIP gateways (e.g., Audiocodes, Cisco) to ensure optimal functionality and uptime Monitor and troubleshoot voice circuits, resolving issues to maintain reliable connectivity Maintain and support call recording and workforce management systems (e.g., Verint, NICE) to ensure compliance and efficiency Configure and manage Cisco Unified Communications Manager (CUCM) for effective call routing and communication control Support Contact Center servers and Genesys Cloud solutions, optimizing performance and configuration Administer voice recording systems such as WILMAC Korea, ensuring secure and accurate data archiving Maintain IPC phone trading systems for high-stakes financial communication Provide user support and maintenance for Cisco Jabber, including issue resolution and feature enhancements Collaborate with cross-functional teams to drive voice-related projects and improvements Stay informed about emerging voice communication technologies and contribute to system enhancements Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field Minimum 3 years of experience in a Network Voice Engineer or similar role Proficiency with VoIP gateways (Audiocodes, Cisco) Strong knowledge of voice circuits and call routing protocols Experience with call recording/workforce management tools such as Verint and NICE Expertise in Cisco Unified Communications Manager (CUCM) administration Familiarity with Contact Center servers, voice recording systems, and related technologies Knowledge of IPC phone systems and Cisco Jabber Experience with Genesys Cloud Contact Center is an added advantage Excellent communication and team collaboration skills Willingness to work in a 24x7 environment with rotational shifts Required Skills: Azure Infrastructure Services UCCX AWS Infrastructure Services Cisco Webex Cisco IPCC NICE Contact Center CUCM Preferred Skills (Good to Have): Cisco Webex Cisco IPCC NICE Contact Center CUCM

Job Summary: We are seeking an experienced Network Engineer to design, implement, manage, and support network infrastructure with a strong emphasis on safety, security, and operational integrity. This role involves maintaining and optimizing systems for data communication, voice (VoIP), CCTV surveillance, and electronic access control systems, ensuring compliance with safety standards and business continuity requirements. CCTV & Surveillance Systems Install, configure, and maintain CCTV systems including IP cameras, DVRs/NVRs, and video management systems. Ensure secure remote access and video retention policies. Integrate CCTV with network infrastructure securely. Access Control Systems Implement and maintain electronic access control systems (RFID, biometric, card-based). Integrate access control with building management and network systems. Monitor access logs and audit trails for safety compliance. Security & Safety Documentation & Compliance Maintain accurate records of configurations, IP schemas, access control permissions, and surveillance data retention. Support audit processes and reporting for safety and security standards. Qualifications: Bachelor's Degree in Computer Science, Network Engineering, or a related field. Experience: 3–5 years of experience in network engineering. Hands-on experience with CCTV, access control, and VoIP systems. Skills: Strong knowledge of IP networking, routing, and switching. Preferred: Experience working in industrial or safety-critical environments (e.g., factories, campuses, healthcare). Project management or stakeholder coordination experience Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Experience: cctv networking: 1 year (Required) DATA & Voice Networking: 1 year (Required) Access control networking: 1 year (Required) Work Location: In person Application Deadline: 30/08/2025 Expected Start Date: 01/08/2025

Primary skills:Technology->Network-VoIP->Cisco-VoIP A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge

Collaboration Support Engineer (Cisco Voice) Location: Hyderabad/Noida/Mumbai Experience: 2-8 years Immediate joiners preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "Cisco Voice" along with notice period. Responsibilities Responsible for all operational aspects of the Collaboration support including meeting standards, technical integration, and addressing incidents on a daily basis Assist in deployment of new voice projects and services in the Enterprise Work cooperatively with other engineering resources to maintain and revise technical documentation Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services in the Asia/Pacific region Make recommendations to the senior engineering resources to identify problem areas in a proactive way and assist in developing solutions to meet the challenges in the converged network environment Technical expert in following technologies Cisco call manager and Unity connection Call Manager express and Unity Express TDM UCCE/UCCX IPT (Cisco) VOIP (Cisco) Cisco Video Unified Communications (Cisco / Microsoft) Voice gateways / routers Qualifications Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field. Strong technical knowledge in Cisco voice technologies/IPT Preferred qualifications Strong communicator – English in spoken and written form Certifications such as Cisco CCNP voice or similar

Job Overview: Manage Customer Day to day activities for the end-to-end Telecommunications and Network Order Process management of Quotes and Order Management, Fulfillment, and Inventory Management. The scope of this position includes customer service catalog and order forms, order capture quote management, customer order fulfillment, customer reporting, vendor performance scorecards and service order management. The successful candidate will be familiar with Telecom and Network acronyms, carrier Ethernet access elements, MPLS, Broadband, Internet, Co-Location Services, Trader Voice Services, SIP/VOIP, Toll Free and Long Distance services as well as other Network Services (i.e. Network Monitoring, Cloud Base Services, Managed Services). Own and maintain the Customer Specific Standard Operation guide. Role and Responsibilities: Participate and engage as SME during Sakon tool implementation workshops related to Quotes, Orders and Inventory (as needed). • Help customer complete quote and procurement templates. • Ensure Quotes are submitted to vendor, vendors provide responses, and send quotes back to customer for decisions meeting all timeliness and quality SLAs/OLAs. • Ensure orders are submitted, tracked and delivered on time to meet project schedules meeting all timeliness and quality SLAs/OLAs • Run Weekly/Daily Vendor Meetings • Lead regularly scheduled Customer quote and order statuses and issues • Coordinate with Customer Technical teams and Telco to prepare and complete all Network Transformation Orders included service configuration details • Create weekly/monthly/quarterly/annual Project Status Tracking Report • Second Level of escalation for all orders include Test and Turn-up issues that arise during installation of Routers activities Qualifications/Experience Qualifications/Experience: • Proven work experience as a Telecom specialist • 5 years plus ordering carrier data services (MPLS, Internet, Broadband) and Voices Services and maintaining carrier services inventory • 3-5 years of managing people • Working knowledge of Network and Telecom design/implementation process • Familiarity with Network and Telecom acronyms, standards and protocols • Experience leading network projects such as Data Services and SIP with Local Number Portability (LNP) migrations • Ability to interface and communicate with clients in a professional manner • Team player with customer service orientation • Ability to thrive in a fast-moving startup type environment, and simultaneously focus on big picture as well as details • Experience working in a highly matrix environment • Calm under pressure • Experience working remotely with managers, deployment engineers, Telecommunication Providers, Network Engineers, clients and site contacts • BS degree in Computer Science, Telecommunications or Network Certifications or equivalent work experience