JD for Voice NOC & Technical Assistance Center (VOIP-Telecom) ThisrolerequiresexpertiseintechnologieslikeCiscoUnifiedCommunicationsManager(CUCM),SIP/SS7protocols,telecomequipment(likeSBCsandNGN),andhandlingescalationsforcomplexissuesrelatedtoVoIPservices,toll-freenumbers,andvariouscarrier/vendorissues. Provide end-to-end support for telecom services, from ticket creation to issue resolution. Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution. Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues. Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment. Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay, andAcme/Oracle SBCs, Cisco ONS, and other telecom equipment. Work closely with vendors and carriers on T1/T3 TDM circuits, conducting head-to-headtesting on transport layers. Investigate and resolve fraud-related issues and conduct fraud analysis as necessary. Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and raw switch traces to resolve complex call issues. Regularly update customers on the status of tickets, ensuring timely resolution and maintaining agreed SLAs. Conduct regular follow-ups with vendors and ensure that any network-related issues are addressed promptly. Troubleshoot and resolve issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features. Assist with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture. Maintain a proactive approach to network monitoring and ensure that all service disruptions are minimized. Should be ready for 24/7 work environment. Other Criteria : - Excellent oral & written communication skills. - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Able to clearly communicate network issues and the status of efforts to resolve problems. KEY POINTS FOR VOICE ENGINEERING: 1. Expert Voice Engineer experience in design and implementation of voice networks. 2. Designing, installing, and maintaining voice systems, including voice servers, gateways, and applications. 3. Configuring and managing voice networks, including IP-PBX and VOIP and expert in VOIP, SIP trunking, and cloud PBX planning and deployment. 4. Troubleshooting and resolving network outages and performance issues. Regularly updating network infrastructure as required. 5. Strong knowledge in digital/analogue circuits, TDM/VOIP protocols, and packet/circuit-based networks. 6. Solid experience with IP telephony, network protocols, and security protocols

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary We are looking for an enthusiastic and motivated engineer to join our team and contribute towards developing and operating our real time communication platform. You would be responsible for developing and operating backend components of a real-time communications platform including but not limited to VoIP softphone, Conferencing, Screen Share, Voicemail, Call Recording, and Restful API Services. You will be part of a DevOps team made up of diverse individuals with varied experience levels from Junior to Expert. Looking for a Developer to assess the existing platform and work with the team to scale, harden, optimize, and build new features to improve the customer experience. The role offers an exceptional learning opportunity allowing you to expand your skills and expertise working in a supportive environment alongside seasoned engineers while making meaningful contributions to our expanding Unified Communications business. Job Description Who we are: The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products. Preferred Skills & Experience: Primary experience coding in Java Intermediate experience coding in Scala or GoLang Hands-on experience with Open-Source Software Expertise in consuming and producing REST APIs Working knowledge of SQL and NoSQL databases Experience working in cloud infrastructures like AWS, Open Stack, and VMware Experience in SDLC Scrum experience a plus Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases. Participates in training representatives and operations staff on internally developed software applications. Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty. Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences. Displays knowledge of and ability to apply, project management skills. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Show more Show less

Hiring NOC Engineer (3–5 yrs) in Kolkata. Must have experience in Asterisk, VoIP, Linux, SIP, networking, scripting, and MySQL. Preferred: Kamailio/OpenSIPS, telephony tools, and custom PBX. Strong troubleshooting and teamwork skills are needed.

Position: Business sales executive / Sales Executive (B2B/ B2C) Experience: 0.6-3 years in sales / Freshers with Excellent communication and presentation skills . Skills: Strong Communication skills (both written and verbal), ability to effectively communicate our services to clients, and experience in managing client relationships. Location: Hyderabad Office Time: ( 6:30pm -3:30am IST) Additional Requirements: Prior experience in handling US/International clients is a plus. Key Responsibilities: Lead generation and proactive sales efforts. Presenting and promoting our services to potential clients. Managing the sales pipeline and client interactions. Collaborating with internal teams for effective strategy alignment. akhil@vitelglobal.com , 9573584606 Job Type: Full-time Pay: ₹15,200.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Fixed shift Monday to Friday Night shift Application Question(s): what is your current inhand salary ? what is your expected inhand salary ? Notice period in days? Education: Higher Secondary(12th Pass) (Preferred) Experience: Cold calling: 1 year (Required) B2B sales: 1 year (Required) Location: Begumpet, Hyderabad, Telangana (Preferred) Work Location: In person

ON-SITE On-Call Temp- to-Perm: based on performance. Must be available to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required. This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability. This position will play a key role in supporting and enhancing the dynamic tech infrastructure at the Little Rock Convention & Visitors Bureau (LRCVB)! As a vital part of our team, youll be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems. Youll work directly with the LRCVB Network Administrator to assist with core network hardware and software installations and upgrades, reporting, and supporting everything from high-speed Wi-Fi to innovative digital signage and state-of-the-art security monitoring systems. This is your chance to make a real impact while maintaining and optimizing the technology that keeps LRCVB running smoothly! Minimum Qualifications Associate s degree in Computer Science, Information Technology, Network Engineering or a related area, and three (3) years of related experience in maintaining network connected devices and systems or related area and three (3) years of experience in the maintenance and repair of voice and data communications (VoIP) networks, two (2) years of experience in IP addressing, TCP/IP, and Windows OS on work stations and servers with protocols for SIP and PRI trunks to include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field. Equivalent combinations of relevant education, certification and experience will be considered.

Sangoma, a distinguished provider of business communications solutions, is looking for a meticulous Jr. QA Engineer to join our team. As pioneers in unified communications, Sangoma offers reliable and integrated UCaaS solutions that empower businesses globally. In this role, you will play a critical part in ensuring the quality and performance of our SIP/VOIP products, contributing to the seamless communication experiences for our customers. If you are passionate about quality assurance and have a keen eye for detail, we invite you to be a part of our innovative team and help shape the future of business communications. Your Role: Develop and execute test plans, test cases, and test scripts for SIP/VOIP products. Perform manual and automated testing to identify software defects and ensure product quality. Collaborate with development teams to troubleshoot issues and verify bug fixes. Document test results and provide feedback to improve product performance. Stay updated on industry trends and incorporate best practices in QA processes. Participate in team meetings to discuss testing strategies and quality initiatives. Contribute to continuous improvement efforts in software testing and quality assurance. Basic understanding of SIP/VOIP technologies and protocols. Experience in manual and automated testing methodologies. Knowledge of testing tools such as Selenium, JIRA, or TestRail. Excellent analytical and problem-solving skills. Strong attention to detail and ability to work independently. Good communication skills and a collaborative mindset. Passion for ensuring high-quality software products.

Sangoma, a trusted business communications provider, is seeking a talented Sr. Developer specializing in Asterisk and Perl to join our innovative team. As a leader in essential business communications, Sangoma offers a highly scalable solution with unparalleled service reliability. Our product portfolio includes a single-vendor framework and fully integrated UCaaS solutions that encompass telephony, meetings, messaging, and more. We pride ourselves on our comprehensive network and security services that enhance the business operations experience for our clients. With a strong commitment to innovation, we have made significant contributions to the Asterisk and FreePBX open-source projects and have been recognized in the Gartner UCaaS Magic Quadrant for ten consecutive years. We are looking for passionate professionals who value collaboration, innovation, and teamwork to help us advance our mission and continue leading the industry. If you are ready to take on challenging development tasks in a dynamic environment, we invite you to apply and be a part of our cutting-edge team that is revolutionizing business communications. Your Role: Design and develop Asterisk-based solutions using Perl programming language. Collaborate with cross-functional teams to gather and analyze requirements for new features. Optimize existing code and improve the performance of Asterisk applications. Troubleshoot and resolve complex technical issues within the Asterisk environment. Maintain comprehensive documentation of code, configurations, and processes. Participate in code reviews to ensure code quality standards are met. Stay up-to-date with the latest Asterisk developments and best practices in UCaaS. Proven experience as a developer with Asterisk and Perl. Strong understanding of telecommunications and VoIP concepts. Experience with Linux/Unix systems and scripting languages. Familiarity with telephony protocols such as SIP and RTP. Ability to work collaboratively in a team-oriented, fast-paced environment. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written.

Responsibilities: Diagnose and troubleshoot wireless, security, and switching issues reported by Cisco Meraki customers and partners. Install, configure, maintain, and troubleshoot Cisco routers/switches, Ubiquity routers/controllers/switches/APs, SonicWall firewalls, and Windows/Linux servers. Manage Active Directory, file replication server, and monitor network performance. Attend networking events to maintain a high social quotient. Design and implement new solutions to improve the resilience of the current network environment. : Bachelor's degree in computer science, information technology, or similar field of study with a focus on network engineering. 3 to 6 years of experience as a Network Support Engineer with expertise in wide area network (WAN) and administering Cisco Unified Communications Manager and Unity Connection. Skills in L2VPN, EDR, and GIAC certification as an ISO-17799 specialist. Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers. Strong knowledge of LAN/WAN, VLANs, VoIP, AAA/TACACS, EIGRP, and Cisco ACLs. Relevant certifications from Microsoft, Citrix, VMware, HP, Cisco, or EMC are preferred. Skills: Proficiency in English and excellent communication skills. Strong understanding of networking and web technologies. Familiarity with cloud, distributed systems, databases, and networking protocols. Ability to articulate technical matters clearly and concisely to third parties. Experience with monitoring network performance and making necessary adjustments. Preferred Skills: Knowledge of C/C++, Linux OS, embedded systems development, JavaScript, Node JS, and routing protocols. Security certifications like CISSP, CISM, GIAC, CEH, etc. Prior experience with packet generators, Ethernet, WiFi, IoT, DSL, PON, and VPN technologies. Desired Skills: Expertise in configuring and troubleshooting Cisco VoIP phone systems. Managing network security with devices like Cisco ASAs, SSL VPNs, etc. Conducting wireless surveys and working with wireless networking technologies. Creating and documenting engineering network interoperability test plans. Additional Information: The ideal candidate should possess a high level of critical thinking, problem-solving skills, and attention to detail. Ability to collaborate with team members to resolve network outages and complex issues efficiently. Experience in customer support and handling technical queries effectively. Please note that while the job description includes references to specific technologies and vendors, we are looking for candidates with a strong networking background and experience in providing technical support for complex network infrastructures.

Responsibilities: Manage/configure routers, switches related WAN equipment. Troubleshoot issues related to WAN, Wireless, LAN. Administer xxxxx's Cisco VOIP phone system. Provides planning and technical support for installations. Assist in racking, cabling, and stacking servers for infrastructures in the data center. Experience in designing, implementing, and providing second-level support for WAN, wireless, routed network, and LAN in xxxxx facilities. : Strong expertise in Networking and Linux. Experience with LAN, WAN, Firewall technologies such as Cisco ASA. Knowledge of WAF systems, security monitoring tools, packet generators, and networking protocols. Skills in networking infrastructure, including routers, switches, and wireless LAN configuration. Familiarity with Cloud, databases, NoSQL, and storage systems. Certification in networking or relevant fields is a plus. Proficiency in troubleshooting VoIP, WAN, Wireless, LAN issues. Ability to design, implement, and troubleshoot LAN, WAN Security products. Skills: In-depth understanding of data center infrastructure and computer room setups. Experience with Cisco networking equipment and protocols like OSPF. Familiarity with networking hardware, security procedures, and network cabling standards. Proficient in CCNP, CCDA, Linux OS, and networking tools. Knowledge of DNS, DHCP, IPAM protocols, and network security concepts. Strong communication and interpersonal skills for team collaborations and vendor interactions. NoteIdeal candidates will have 2-6 years of relevant experience in Networking roles, possessing a mix of technical expertise in LAN, WAN, Firewall, and security technologies.

Role: CCaaS Implementation Consultant Start Date: Immediate End Date: 12months+ extension possible Capacity: 5 days a week Role Type: Contract Language: English Job Description: The CCaaS Implementation Consultant ensures Client customers receive the best onboarding experience and value by effectively deploying Client software based on customer use-cases, industry and best practices. The consultant also acts as the dayto-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Technical Skills (candidate should have at least any 1 experience from below): 2+ Years of experience deploying Voice and Non-Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Should have knowledge in CTI or Voice recording products. Expérience on VOIP, Dialer, ACD, IVR, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management. Experience with telecom, call centre integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and JavaScript. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Test Automation Engineer would be an active member within the Software Quality Engineering Organization, responsible for providing automation and test support for the SW releases of Five9. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities: Automated testing of Five9 product using Python based automation framework. New test script development for end-to-end product testing using automation framework. Test result analysis for executed tests using test framework logs, product logs, monitoring tools Support and extending of automation framework Develop new automation tools Detecting of weak points in existing automated process and flows, elimination of these items and control over efficiency for automated flows and processes Communication with other departments like Development, DevOps, TechOps, aligning goals and priorities for Test Automation Group with company priorities and strategy Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of automation framework and tools through iteration/functionality testingRequired skills: Hands-on experience with Python 3x and/or Java Solid knowledge of programming techniques and algorithms (OOP, multithreading) Experienced user of Linux-based OSes Proficient knowledge of VoIP, SIP, WebRTC architecture and micro-service base web technology Hands-on experience using Asterisk or FreeSwitch PBX Experience with network issue troubleshooting (understanding of basic network principles, i.e. OSI model, real time protocols, network management protocols) 3+ years of experience in similar automation roles Solid knowledge of software development process and software testing methodologies Excellent team player with strong analytical and troubleshooting skills Practical experience with MySQL Experience with SW version control and project/bug-tracking systems (JIRA, Git, ...) Desirable skills: Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.) Very strong interpersonal, reliable and communication skills Pro-activity in investigation of new opportunities for automation Experience with AWS/GCP Automation frameworks for CI/CD processes Experience in Test Automation projects for cloud computing solutions (private or public) Docker experience. General understanding of container based approach Solid knowledge of Web UI Automation with tools like Selenium Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview The Network Engineer II’ s role is to ensure the stability and integrity of data and voice networks. This is achieved by planning, designing, and implementing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required. Responsibilities Designs and deploys company LANs, WANs including routers, switches, firewalls, VPN concentrators, wireless, and other hardware Configures networks to ensure efficient and reliable operation for fulfilling business objectives and processes. Monitors network performance and troubleshoot problem areas as needed Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records Monitors ticketing queue, responds to incidents in a timely manner, documents solution Ensures network connectivity of all servers, workstation s, and other network appliances Develops, implements , and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry Manages all network security solutions in accordance to industry best practices Provides guidance to junior members of the team Participates in after hours, on-call rotation as needed Notifies end users of planned network outages / maintenance, work with providers to understand impact and timeline of provider outages Provides backup coverage for other functions including systems administration, virtualization, storage, and telephony Qualifications Required Qualifications BS/BAs degree in IT or related field (Industry experience may b e considered in lieu of degree) At least 5 years of experience in si milar role Network focused industry certifications Certifications in Juniper, Ci sco, Microsoft, or equivalent Proven experience with network capacity planning, network security principles, and general ne twork management best practices Network monitoring tools such as Solarwinds , Paessler , or Splunk Disaster Recovery planning/testing Expert level knowledge of Layer 2 and Layer 3 devices High-level knowledge of QoS , MPLS, Ethernet, VLAN’s, routing protocols Previous experience supporting a multi-site, interconnected network environment with 500+ employees Excellent hard ware troubleshooting experience Strong interpersonal, written , and oral communication skills Ability to present ideas in user-friendly language Highly self-motivated and directed , with keen attention to detail Proven analytical and proble m-solving abilities Able to effectively prioritize tasks in a high-pressure environment Stro ng customer service orientation Experience working in a team-orie nted, collaborative environment Desired /Preferred Qualifications Technical certifications are preferred, s pecifics are dependent on team placement Unified Communications/VoIP/SIP experience Juniper Networks / Extreme experience Aruba / Meru Wireless experience Previous Avaya experience Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf > Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

The Network Security Engineer (NSE) will be a part of the Information Security department team. Educational qualification: B. E / MCA / MSc -IT / Post-graduation in IT/ BSc/ BCA are preferred Mandatory Certification Details: Fortinet NSE- 4, CCNA Technical Skills: Deep understanding of Networking knowledge and troubleshooting Product knowledge of Firewall (Fortigate, Checkpoint, Cisco, Pal alto), Web Firewalls, Load Balancer, DDOS, SSL, Routing Protocols, Dual Factor Authentication, VPN technologies, Web Filtering, Professional Experience: Minimum 3+ years of experience in managing Web security gateways, perimeter security, network access controls, endpoint security. Task: Device management, Health monitoring, Performance monitoring, Security analysis of Security Technology (Firewall, IPS/IDS, Proxy, Web Security, Mail Security, DNS, AAA, WAF, Two Factor Authentication, Cloud security, DDoS, etc. ) Executing Standard change request for these security devices. Setting up the access policy for Network, Application-URL along with Network address translation rules, VLAN creation and Object creation (Hosts, Groups, Networks, Ranges and Service objects) Configuring administrator/Users accounts on these security devices. Proper and regular maintenance of security devices (for loading the latest firewall firmware, Activating the service license keys and enabling security services). Maintain VPNs, VLANs, VoIP, and web and email security and protocols. Specifying mode of operation, zones, IP address, subnet mask, hostname, static routes, DNS, SYSLOG. Track, record, troubleshoot, investigate, resolve and monitor network security breach/issue. Periodic testing of the organization s network and systems from a security point of view. Other responsibilities: Proactively utilize network monitoring tools to isolate events before service degradation occurs Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets Troubleshooting layers 1, 2 and 3 of the OSI Model Creating technical documentation, network diagrams, inventory control documentation, and security documentation Implement and maintain network security policy, standards, and procedures Preparation various reports - Incident, Capacity & other on weekly/ monthly basis Be aware of the latest threats in the Network and cybersecurity domain.

Description Position at LeadVenture India IT Specialist We are looking for an IT Specialist who will be responsible for the ongoing development and improvement of our technology infrastructure, internal enterprise systems, endpoints, and users. We are looking for a technology enthusiast and go-getter who can adapt to a complex, changing, and variably paced environment while demonstrating top-tier IT and infrastructure support principles to support operations across geographies. You will also be working alongside various software development teams to guarantee service availability and respond quickly to adverse events within our infrastructure that impact our customers. Here is more of what you’ll get to do: Monitor and respond to Tier 1 & Tier 2 tickets, including escalated tickets requiring advanced/time-sensitive troubleshooting. This role will require working out of Gurgaon office. Investigate and resolve routine hardware, software, and network issues Install and update client software in an enterprise environment Educate and train users on proper use of company supported systems and software Follow all standard operating procedures (SOP) through the effective use of Knowledge Management Work with Level 2 Tech to update knowledgebase documentation Work with Level 2 Tech to create accounts and configure hardware as part of the on-boarding process Provision hardware following the current process Repair or replace client hardware as necessary Monitor internal assets to ensure accurate inventory records Support VoIP phone systems and infrastructure Support Office 365 and Google Workspace environments Perform network troubleshooting and issue resolution Willing to follow through with odd jobs and tasks as needed or asked, if not to perform personally, but to ensure the right person is found for continuation. You’ll thrive in this role if you have: Strong English spoken and written skills. Experience managing Microsoft Cloud Services: Azure, Office 365, Exchange, Intune, etc. Experience in Active Directory, O365 Admin and Google Workspace experience in an enterprise setting Understanding of networking fundamentals (TCP/IP, VPN, QoS, VoIP, routing) Certifications in ITIL, MCSA/E, CCNA, Network+, Security+, A+ Experience working with Windows Server 2019/2022 and virtualization technologies (Hyper-V, VMware) Experience supporting, troubleshooting, and deploying Windows 10 & 11 operating systems. Possess a basic understanding of networking principles and concepts and have experience troubleshooting common problems. Experience supporting MacOS Possess excellent documentation, attention to detail, time management, and prioritization skills. Bachelor’s degree in IT from a recognized university. Who we are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spik, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge. Show more Show less

PRIMARY RESPONSIBILITIES: Experience on Teams Enterprise Voice and VOIP experience is must. Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing. Experience on AudioCodes Gateways. Experience on Teams Direct Routing. Experience on Teams Audio Conferencing. Experience on AudioCodes/Downstream SBCs Upgrading, configuring, and migrating Voice to Teams. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support. Knowledge on voice interoperability to PSTN, QoS implementation for conference and other applications. Experience integrating Teams with 3rd party telephony environment. Good knowledge on the working for SBA, SBC, certificates, and SBC updates. Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues). Experience on Teams PowerShell. Experience on Teams Call quality dashboard. Knowledge on Device management - Phone system and device firmware update. Knowledge on (1.) Incident Management & Change Management (Planning & Execution). On - call Escalation. Process adherence & Security compliance. KB preparation and review, Knowledge sharing & documentation. Root cause analysis / Problem Management Capacity / Architectural Management. SLA compliance for tickets. PROFESSIONAL SKILL REQUIREMENT 1. Ability to work in large teams and manage project milestones 2. Excellent communications, presentation, and Problem-solving skills 3. Ability to develop requirements based on client inputs 4. Ability to work effectively in a remote, virtual, global environment.

Responsibilities: Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler development Working closely with other engineers to troubleshoot and resolve complex problems (some after- hours and on-call work required) Providing thought leadership and help develop telephony best practices and preferred methods Have a comprehensive telephony background and thorough understanding of SIP, VOIP, &amp; QoS Researching, evaluating, and recommending architectural improvements and new technologies Identifying and proposing strategies around technical problems affecting team, communicates standards and gets buy-in on solutions Understand ITIL concepts and how to apply them effectively in the enterprise Have a thorough, working knowledge of the Agile project management paradigm Recognizing the importance of and being able to generate excellent documentation and diagrams Engaging in active listening and have effective written and verbal communication skills Demonstrating a proven ability to learn and grow through self-study Acting as a collaborative service provider to our internal and external customers Providing mentorship to junior team members and leading by example Thinking “Enterprise” and understand that every delivered solution must be consistent, redundant, standards compliant, well monitored, and thoroughly documented Supporting a large (&gt;1000 employee), fast-paced, always-on, enterprise technology organization Requirements: 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, complex contact center environments 2+ years experience with Genesys Pure Cloud, both administrative and development tasks Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, Wallboards Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) Proven experience supporting contact center solutions and knowledge of best practices Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk groups, troubleshooting line cards, and similar work Familiarity with ServiceNow or other similar CMS / SKMS Genesys certifications: ICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified Developer Bachelor’s degree in an information technology related field or equivalent work experience

We're on the lookout for a dedicated Technical Support Specialist to deliver outstanding remote technical assistance. This work-from-home role is tailored for individuals seasoned in IT, and networking, and adept at server and computer troubleshooting, Azure, M365 services such as Exchange online, SharePoint Online Teams etc., Microsoft licensing, VoIP, and PBX Phone system, with a strong command of English. Responsibilities: Technical Expertise: Provide remote technical support, addressing a spectrum of IT and network-related challenges for clients. Troubleshooting Prowess: Diagnose and resolve hardware and software issues, ensuring seamless user experiences. Client Liaison : Engage effectively with clients, grasping their concerns, and guiding them through issue resolutions with finesse. Documentation Mastery: Maintain meticulous records of support interactions and crafted solutions. Problem-Solving Aptitude: Apply sharp problem-solving skills and technical prowess to tackle intricate IT hurdles. Qualifications : Background Brilliance: Proficient in IT, networking, and computer troubleshooting. Language Fluency : A strong command of English, both verbal and written. Problem-Solving Savvy: Aptitude in solving complex IT issues coupled with excellent communication skills. Independent Dynamo : Self-motivated and capable of thriving while working independently. Join our team to work from home, championing clients in overcoming technical obstacles while elevating our mission of exceptional support. If you're fueled by technology and primed for this remote role, we're eager for your application. Requirements: High-speed internet connection (no wireless or mobile internet) Full-time commitment Preferably a Bachelor's degree Minimum 1 year of technical support experience Benefits: Paid sick leave Work-from-home flexibility Night shift schedule Performance-based bonuses Education: Bachelor's degree preferred Experience: Technical support: 1 year (Required) This position is a prime opportunity for tech enthusiasts committed to delivering stellar remote technical support. If you align with these qualifications and are enthusiastic about this position, we're excited to consider your application. Job Type: Full-time Pay: ₹15,000.00 - ₹21,000.00 per month Benefits: Work from home Shift: Evening shift Night shift US shift Work Days: Monday to Friday Weekend availability Experience: IT support: 1 year (Required) Azure and Microsoft 365: 1 year (Required) VoIP: 1 year (Required) Language: English (Required) Work Location: In person Expected Start Date: 16/06/2025

we require asterisk & VoIP support engineers for providing support for contact centers Skills required Must be having good knowledge of the Linux system and hands-on experience in the Linux environment and troubleshooting. Must have sound knowledge or asterisk / VoIP troubleshooting Must be aware of call center dialer and its features. Must have sound knowledge of voip based systems and be able to install/configure/maintain/troubleshoot asterisk based servers. must have good knowledge of linux based security systems. Good to have basic knowledge in any of perl, scripting, php, mysql. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Flexible schedule Shift: US shift Work Days: Monday to Friday Experience: Linux: 1 year (Required) Work Location: In person

Job Title: Server & Network Administrator Location: Bharatpur, Rajasthan Department: IT Infrastructure Job Type: Full-Time Job Summary: We are looking for a proactive and skilled Server & Network Administrator to manage and maintain our company’s IT infrastructure. This includes overseeing network systems, managing servers, and ensuring a secure and stable IT environment. The ideal candidate will be capable of independently handling all core IT infrastructure responsibilities in a small-team setup. Key Responsibilities: ✅ Server Administration Install, configure, and maintain Windows/Linux servers. Manage Active Directory, file sharing, group policies, and user access. Ensure regular server backups and implement disaster recovery plans. Monitor server performance, patch updates, and security configurations. Handle virtualization tools like VMware or Hyper-V. ✅ Network Administration Configure and troubleshoot routers, switches, and firewalls. Monitor LAN/WAN, VPN, and internet connectivity. Maintain network security through firewall rules, VLANs, and antivirus/malware systems. Set up and manage network printers, IP telephony (VOIP), and Wi-Fi systems. ✅ General IT Support Provide technical support to users for network, email, and hardware/software issues. Maintain IT asset inventory and documentation. Coordinate with vendors for hardware, software, and internet services. Candidate Requirements: Bachelor’s degree in Computer Science, IT, or related field. Minimum 2 years of experience in a similar combined role. Strong understanding of TCP/IP, DNS, DHCP, VLANs, and firewall configurations. Experience with server operating systems (Windows Server/Linux). Familiarity with network monitoring and management tools. Preferred Certifications: CCNA / CompTIA Network+ MCSA / RHCSA (Linux) Any additional security or cloud certifications is a plus Compensation: As per industry standards Working Days: Monday to Saturday Job Location: Bharatpur (On-site role) Job Types: Full-time, Permanent, Fresher Pay: ₹9,784.44 - ₹20,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Leave encashment Life insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Job Summary We are looking for a dynamic and goal-oriented Business Development Executive with experience in IT services sales to join our growing team. The ideal candidate should have a strong understanding of the IT industry, excellent communication skills, and a passion for generating new business opportunities. Key Responsibilities Identify and generate new business opportunities through various online and offline channels (LinkedIn, Upwork, Email campaigns, cold calling, etc.) Understand client requirements and propose relevant IT service solutions such as software development, VoIP, mobile apps, and web solutions Build and maintain long-term client relationships to ensure repeat business and client satisfaction Conduct market research to identify trends and target customer needs Collaborate with technical teams to draft customized proposals and presentations Prepare and manage sales pipeline and reports using CRM tools Participate in client meetings, demos, and follow-ups to close deals Required Skills and Qualifications Bachelor's degree in Business, Marketing, IT, or a related field 1–2 years of experience in business development or sales in the IT services industry Strong communication, presentation, and negotiation skills Ability to work independently as well as part of a team Familiarity with lead generation platforms like LinkedIn, Upwork, Freelancer, etc. Basic understanding of software development and IT services preferred Self-motivated, target-driven, and organized What We Offer Attractive incentive structure on target achievements A friendly and collaborative work environment Opportunities to work with international clients Career growth and skill development opportunities How to Apply Send your updated resume to: chandrashekhar.chakravarti@inextrix.com For more details, contact us at: +91-7624079397 Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Job Title: Platinum Support Account Manager (PSAM-II) Job Description: We are looking for a highly skilled and motivated Platinum Support Account Manager (PSAM-II) to join our Platinum Support Team . In this role, you will serve as the primary technical support contact for Sprinklr’s largest and most complex enterprise customers. You will work closely with program managers and executive-level decision-makers to ensure an exceptional customer support experience. Additionally, you will act as an internal escalation point , collaborating with Sales, Customer Success, and Services teams to resolve critical issues efficiently. Key Responsibilities: Serve as the technical voice of the customer and advocate for their needs when escalating product issues. Proactively monitor case resolution times, ensuring strict adherence to SLAs for assigned accounts. Develop expertise in the client’s custom implementation, resolving issues without requiring engineering intervention. Conduct regular case reviews with customers, analyzing support trends, identifying pain points, and providing product updates. Collaborate with internal account teams to address reported issues and enhance customer experience. Participate in bridge calls for escalated issues, working directly with customers and engineering teams for expedited resolutions. Plan and execute key customer events in coordination with the Success and Managed Services teams. Provide internal stakeholder reports, highlighting customer health metrics and action plans for improvement. Share insights on new product features and release readiness, ensuring customers are well-prepared for upcoming changes. Troubleshoot and debug critical issues, working hands-on with support and engineering teams. Maintain the highest standard of service delivery for platinum customers. Offer social insights and strategic recommendations to enhance customer business practices. Design and configure Sprinklr solutions, aligning with best practices and client-specific needs. Provide consulting and advisory support during various phases of project implementation. Qualifications & Requirements: Fluency in English and Portuguese is mandatory. Experience in contact center operations is required. Hands-on experience with Voice and Non-Voice Contact Center applications, such as: Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. Strong customer relationship skills with the ability to support customers across multiple time zones, predominantly in the U.S. and LATAM. Willingness to work occasional weekends (bi-monthly), based on business needs. Technical expertise in: Voice protocols: TCP/IP, VoIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Contact center technologies: CTI, Voice recording, VoIP, Dialer, ACD, IVR, SBC. Unified Communication (UCaaS) and Cloud Platforms: CPaaS, MS Teams integrations, Voicemail, DID, and SIP-based communication. Network and analysis tools: Wireshark, SIP protocol debugging, rtp packet analysis. CRM platforms: Salesforce Service Cloud or similar systems for case management. 2+ years of experience in telecom, call center integration, and VoIP, including coding and SIP protocol interactions. 3+ years of experience in software support, account management, or client relationship management. Strong analytical and problem-solving skills, with the ability to interpret customer usage data and identify optimization opportunities. Exceptional written and verbal communication skills. Highly self-motivated, proactive, and ownership-driven. Ability to work effectively in a fast-paced, collaborative environment. Bachelor’s degree required, or an equivalent combination of experience and training. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Sr. Project Manager/Program Manager Position Summary: A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management Plan the project based on a defined need – results in detailed scope/budget/schedule baseline Monitor and control the work to ensure that the project remains on track and in control Plan for and manage change Reports on variances to the approved project baseline Close the project to formalize acceptance of the project result and release project resources Interface and communicate with project team, management and stakeholders Manage project work and resources to enable successful and timely completion of the project Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Support development of business cases with the customer team including leading on the solutions estimate Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables Analytical/Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health. Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution Develop and manage plans to address project strengths, weaknesses, opportunities and threats Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously Demonstrate business analytics to manage and meet sponsor and customer needs Knowledge and Skills Requirements: Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration IT Infrastructure Management Knowledge – Networking (Cisco), Sever Management, Computing, Voice & VoIP, etc Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement. Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Leader in the use of IT methodologies, processes and standards for project management Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors Other Requirements: Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need. Job Requirements: Education: A degree in Computer Science or a related discipline; or equivalent work experience Experience: 15 – 20 years of working experience in the IT industry. 12 years of experience in project management Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, and in multinational company/global firm is preferred Certification Requirements: PMP and/or Prince 2 Practitioner Certification would be advantageous Agile certification would be advantageous Familiarity with ITIL v2 or 3 would be advantageous EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Sr. Project Manager/Program Manager Position Summary: A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management Plan the project based on a defined need – results in detailed scope/budget/schedule baseline Monitor and control the work to ensure that the project remains on track and in control Plan for and manage change Reports on variances to the approved project baseline Close the project to formalize acceptance of the project result and release project resources Interface and communicate with project team, management and stakeholders Manage project work and resources to enable successful and timely completion of the project Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Support development of business cases with the customer team including leading on the solutions estimate Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables Analytical/Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health. Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution Develop and manage plans to address project strengths, weaknesses, opportunities and threats Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously Demonstrate business analytics to manage and meet sponsor and customer needs Knowledge and Skills Requirements: Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration IT Infrastructure Management Knowledge – Networking (Cisco), Sever Management, Computing, Voice & VoIP, etc Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement. Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Leader in the use of IT methodologies, processes and standards for project management Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors Other Requirements: Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need. Job Requirements: Education: A degree in Computer Science or a related discipline; or equivalent work experience Experience: 15 – 20 years of working experience in the IT industry. 12 years of experience in project management Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, and in multinational company/global firm is preferred Certification Requirements: PMP and/or Prince 2 Practitioner Certification would be advantageous Agile certification would be advantageous Familiarity with ITIL v2 or 3 would be advantageous EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

L2 Network Engineer Mandatory Skills :- Routing, Switching, Firewall, L2 experience is must/Mandatory, F5,Load balancer, Nexus, wireless 5+ Years of Hands on experience on Data/ VOIP and knowledge on handling CISCO Routers and Switches  Experience of managing large scale network infrastructure and Data Centers.  In depth knowledge of configuring and troubleshooting switching technologies like STP, VTP, HSRP, VLAN and Call Manager  In depth knowledge of configuring and troubleshooting routing protocols including static, dynamic (BGP, OSPF and EIGRP).  Good understanding of Incident and Change Management procedures.  Experience is WAN troubleshooting and coordination with ISP.  Good understanding in basic configuration and trouble shooting in cisco VOIP.  Basic knowledge in network security and troubleshooting.  Experience in Nexus switches, Riverbed Wan Optimization devices will be an add on.  Ability to analyze incident, changes and problem tickets and provide improvement plans  Attend Weekly and monthly meetings.  Ability to coordinate with the client and Admin teams for process improvements and faster resolution  Prepare reports on Weekly monthly basis.  Manage day to day Operations.  Good in basics of wireless troubleshooting.  Should be able to work 24x7 environment.  Good communication skills and team coordination.  CCNP certification is preferable  ITIL Certified  Should have analytical and R&D capabilities to drive projects assigned  Cisco Switch/FWSM 6500-E  Cisco ASA 5500 Series Firewalls  Certificates: Cisco CCNP (Routing/Switching)  Palo Alto Firewall PA-4050, PA-2050, PA-5050,etc  Experience with F5 platform • Managing Security Hardware’s PA-500, PA-3020 • Implementing and troubleshooting of Palo Alto Firewalls • Security and NAT policies implementation on Firewalls. • Threat prevention detection, Application Identification and control. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Sr. Project Manager/Program Manager Position Summary: A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management Plan the project based on a defined need – results in detailed scope/budget/schedule baseline Monitor and control the work to ensure that the project remains on track and in control Plan for and manage change Reports on variances to the approved project baseline Close the project to formalize acceptance of the project result and release project resources Interface and communicate with project team, management and stakeholders Manage project work and resources to enable successful and timely completion of the project Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Support development of business cases with the customer team including leading on the solutions estimate Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables Analytical/Decision Making Responsibilities: Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health. Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success. Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution Develop and manage plans to address project strengths, weaknesses, opportunities and threats Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously Demonstrate business analytics to manage and meet sponsor and customer needs Knowledge and Skills Requirements: Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration IT Infrastructure Management Knowledge – Networking (Cisco), Sever Management, Computing, Voice & VoIP, etc Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement. Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Leader in the use of IT methodologies, processes and standards for project management Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors Other Requirements: Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need. Job Requirements: Education: A degree in Computer Science or a related discipline; or equivalent work experience Experience: 15 – 20 years of working experience in the IT industry. 12 years of experience in project management Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, and in multinational company/global firm is preferred Certification Requirements: PMP and/or Prince 2 Practitioner Certification would be advantageous Agile certification would be advantageous Familiarity with ITIL v2 or 3 would be advantageous EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. 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