1631 Voip Jobs - Page 10

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Date 16 Jul 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Traction System EDU Manager in Bangalore were looking for Your future role Take on a new challenge and apply your comprehensive electrical engineering or power electronics expertise in a cutting-edge field. You'll lead the Traction Sub-System Domain, ensuring the respect of Quality, Cost, and Delivery (QCD) commitments. Day-to-day, youll work closely with teams across the business (Engineering Directors/Managers, Project Engineering Managers, Traction system experts), manage the workload and capacity of the Elementary Design Unit (EDU), and work alongside innovative, dedicated, and solution oriented teammates. Youll specifically take care of the capitalization of return of experience by EDU members, but also contribute to the continuous improvement of guidelines and processes. Well look to you for Management of QCD commitments for the EDU Work package Ensuring all Design reviews are completed On Time Application and improvement of Alstom Guidelines Defining and monitoring KPIs for the EDU Effective people management and development within the team Staffing and managing subcontractors as per project and organizational needs All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role Bachelor/Master degree in electrical engineering / Power electronics Fluent in English An experience of at least 10 - 15 years in Engineering including at least 3 years of people Management Experience in Power Electronics and Drives in an international environment (Railways) is a must A leadership certification would be advantageous. Strong project management skills Excellent communication and team-building abilities Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge technology in rail signalling Collaborate with cross-functional teams and supportive colleagues Contribute to innovative and sustainable transport projects Utilise our flexible and dynamic working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning opportunities Progress towards leadership and advanced technical roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Job Summary: We are looking for an experienced and dynamic Practice UCC Architect to lead and grow our Unified Communications & Contact Center (UC&C) solution offerings under the Digital Workplace Practice . The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams, Cisco, Zoom , and Contact Center technologies including Genesys, NICE, Five9, Avaya , etc. The role demands a proven track record in solution development, pre-sales support, go-to-market (GTM) strategy, partner ecosystem development, and large-scale implementations. Key Responsibilities: Practice Leadership & Strategy: Define and lead the overall strategy for Unified Communications and Contact Center services. Build a comprehensive roadmap across UC, collaboration, and CCaaS platforms. Develop reusable frameworks and accelerators to standardize and enhance service delivery. Stay current with emerging technologies and continuously evolve the service portfolio. Solution Offering Development: Design scalable and customizable UC&C and Contact Center solutions. Recommend best-fit platforms and integration approaches (e.g., Teams Phone, Webex, Zoom, Genesys Cloud, NICE CXone). Provide architectural direction for hybrid, cloud, and on-premise models. Ensure all solutions are secure, resilient, and scalable. Pre-Sales & Client Engagement: Act as a technical advisor during customer engagements, including RFPs, demos, and PoCs. Partner with sales and business development to drive pipeline and solution sales. Engage with C-level stakeholders, translating business needs into technical solutions. Partnerships & GTM Execution: Build and manage strategic relationships with key technology partners. Lead GTM efforts for internal enablement and external market positioning. Optimize partner certifications, incentives, and co-sell opportunities. Upskill delivery teams to align with evolving solution capabilities. Drive delivery excellence through standardized frameworks and governance. Thought Leadership & Evangelism: Represent the UC&C practice at industry events, client forums, and webinars. Contribute to thought leadership via whitepapers, blogs, and case studies. Candidate Profile: Experience: 15+ years of experience in Unified Communications and Contact Center domains. 5+ years in a leadership, consulting, or practice management role. Deep understanding of enterprise voice, VoIP, SIP, PBX, SBCs, and cloud-based calling. Hands-on expertise in Microsoft Teams Phone, Cisco CUCM, Webex Calling, Zoom Phone. Proficiency in platforms like Genesys Cloud, NICE CXone, Five9, Avaya, Talkdesk, Amazon Connect. Experience integrating with CRMs (Salesforce, Dynamics), IVR, WFM/WFO, and analytics tools. Strong history of building solution portfolios, scaling practices, and driving GTM initiatives. Experience in managing globally distributed teams and delivery models. Soft Skills: Strong leadership and practice-building capabilities. Excellent client-facing communication and presentation skills. Strategic thinker with the ability to align technology to business goals. Effective multitasker in a fast-paced, high-performance environment. Preferred Certifications: Microsoft Certified: Teams Voice Engineer Expert Cisco Collaboration Certifications (CCNP Collaboration or higher) Genesys or NICE platform certifications Required Skills Unified Communication,Contact Center Solutions,Voip, Presales

Job Title: Network TAC Engineer / VOIP Support (24x7) Client: Leading USA-based Telecom & Managed Service Provider Location : Pune Shift: 24x7 Rotational Support Key Responsibilities Provide high-quality technical support to US-based enterprise customers for VoIP services. Configure and troubleshoot SIP trunking, DIDs, and pilot numbers in SBC environments. Deploy, configure, and manage VoIP infrastructure including IP-PBX, gateways, SBCs, and soft switches. Set up and manage voicemail, auto attendants, call flows, call queues, translation rules, dial plans, and call routing. Troubleshoot issues in Unified Communication platforms such as Netsapiens and Cisco BroadWorks/BroadSoft. Handle endpoint issues involving Polycom, Yealink, Grandstream, Cisco ATA, Adtran routers, etc. Resolve voice quality, routing, and performance-related issues, including SIP, RTP, QoS, and codecs. Support both Hosted PBX and on-premises IP telephony platforms, including MS Teams direct routing and cloud UC solutions. Block unauthorized IPs, DOS attacks, and suspicious call traffic using tools like NOM and Fail2ban. Troubleshoot Toll-free, DID, PSTN, Analog, SD-WAN, and Firewall-related issues. Collaborate with internal teams and third-party vendors/carriers to resolve complex technical issues. Maintain ticket ownership while escalating to onsite engineers or solution architects when necessary. Conduct regular monitoring and route testing for performance metrics (PDD, ASR, ACD, FAS). Use ticketing systems effectively and document all interactions and resolutions accurately. Manage multiple support tickets in accordance with SLA timelines. Additional Responsibilities For TAC Lead Role (if Applicable) Provide escalated support and act as a point of contact for complex technical issues. Mentor and train junior TAC team members. Coordinate with product, customer success, and engineering teams for case resolution. Participate in after-hours and weekend on-call rotation. Lead incident management and ensure timely resolutions with minimal business impact. Contribute to internal knowledge base creation and documentation processes. Conduct regular team meetings and skill enhancement sessions. Required Skills & Experience 3–7 years of experience in VOIP/Network support (preferably in a TAC or NOC environment). Strong understanding of SIP, RTP, QoS, COS, and VoIP protocols. Hands-on experience with VoIP platforms and devices including Cisco BroadSoft, Netsapiens, Adtran, Polycom, etc. Familiarity with SD-WAN, IP routing, Hosted PBX, and SBCs. Ability to manage CLI-based device operations (e.g., Adtran). Proficiency in incident management tools and support ticket systems. Excellent verbal and written communication skills. Willingness to work in 24x7 rotational shifts. Preferred Qualifications Industry certifications such as CCNA, CCNP (Voice), SSCA, or equivalent. Experience supporting US-based telecom or managed service environments. Familiarity with MS Teams direct routing and cloud UC platforms. Skills: rtp,voip,platforms,sip,teams,incident management,ticketing systems,tac,qos,communication,24x7,sd-wan,adtran,ip routing,noc,netsapiens,ip,cisco broadsoft,polycom

Job Title-Engineer - Field IT Support Location- Gurgaon What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Job Title: Network TAC Engineer / VOIP Support (24x7) Client: Leading USA-based Telecom & Managed Service Provider Location : Pune Shift: 24x7 Rotational Support Key Responsibilities: Provide high-quality technical support to US-based enterprise customers for VoIP services. Configure and troubleshoot SIP trunking, DIDs, and pilot numbers in SBC environments. Deploy, configure, and manage VoIP infrastructure including IP-PBX, gateways, SBCs, and soft switches. Set up and manage voicemail, auto attendants, call flows, call queues, translation rules, dial plans, and call routing. Troubleshoot issues in Unified Communication platforms such as Netsapiens and Cisco BroadWorks/BroadSoft. Handle endpoint issues involving Polycom, Yealink, Grandstream, Cisco ATA, Adtran routers, etc. Resolve voice quality, routing, and performance-related issues, including SIP, RTP, QoS, and codecs. Support both Hosted PBX and on-premises IP telephony platforms, including MS Teams direct routing and cloud UC solutions. Block unauthorized IPs, DOS attacks, and suspicious call traffic using tools like NOM and Fail2ban. Troubleshoot Toll-free, DID, PSTN, Analog, SD-WAN, and Firewall-related issues. Collaborate with internal teams and third-party vendors/carriers to resolve complex technical issues. Maintain ticket ownership while escalating to onsite engineers or solution architects when necessary. Conduct regular monitoring and route testing for performance metrics (PDD, ASR, ACD, FAS). Use ticketing systems effectively and document all interactions and resolutions accurately. Manage multiple support tickets in accordance with SLA timelines. Additional Responsibilities for TAC Lead Role (if applicable): Provide escalated support and act as a point of contact for complex technical issues. Mentor and train junior TAC team members. Coordinate with product, customer success, and engineering teams for case resolution. Participate in after-hours and weekend on-call rotation. Lead incident management and ensure timely resolutions with minimal business impact. Contribute to internal knowledge base creation and documentation processes. Conduct regular team meetings and skill enhancement sessions. Required Skills & Experience: 3–7 years of experience in VOIP/Network support (preferably in a TAC or NOC environment). Strong understanding of SIP, RTP, QoS, COS, and VoIP protocols. Hands-on experience with VoIP platforms and devices including Cisco BroadSoft, Netsapiens, Adtran, Polycom, etc. Familiarity with SD-WAN, IP routing, Hosted PBX, and SBCs. Ability to manage CLI-based device operations (e.g., Adtran). Proficiency in incident management tools and support ticket systems. Excellent verbal and written communication skills. Willingness to work in 24x7 rotational shifts. Preferred Qualifications: Industry certifications such as CCNA, CCNP (Voice), SSCA, or equivalent. Experience supporting US-based telecom or managed service environments. Familiarity with MS Teams direct routing and cloud UC platforms.

We are seeking a skilled and proactive Hardware & Networking Engineer to manage, maintain, and support our IT infrastructure, including surveillance systems (CCTV), hardware components, and data networks. The ideal candidate will have strong technical expertise in hardware troubleshooting, network setup, surveillance system installation, and network security protocols. Key Responsibilities: Hardware & Networking: Install, configure, and maintain desktop PCs, laptops, printers, and other hardware. Perform routine maintenance and updates of hardware systems. Troubleshoot hardware failures and perform necessary repairs or upgrades. Set up and manage LAN/WAN infrastructure, routers, switches, and firewalls. Ensure network availability and reliability through monitoring and optimization. Surveillance Systems (CCTV): Design, install, configure, and maintain CCTV systems and surveillance solutions. Ensure continuous operation of all surveillance cameras, DVR/NVR systems. Monitor video footage and manage data storage/backup protocols. Perform routine checks and diagnostics on surveillance equipment. Ensure security and privacy compliance of surveillance infrastructure. Data Networking: Set up and manage wired and wireless networks. Implement and monitor network security measures including firewalls, antivirus, and VPNs. Support VoIP and other IP-based communication systems. Conduct network performance tests and troubleshoot latency or connectivity issues. Document network configurations and update diagrams regularly. Requirements: Diploma or Bachelor's degree in Computer Science, IT, Electronics, or related field. Minimum 2–4 years of relevant experience in hardware, networking, and CCTV. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols. Hands-on experience with routers, switches, and network tools. Familiarity with DVR/NVR systems, IP cameras, PoE switches, and video analytics software. Certification in CCNA, CompTIA Network+, or similar is a plus. Strong problem-solving skills and attention to detail. Ability to work independently and handle on-site installations or support calls. Preferred Skills: Experience with structured cabling and cable management. Knowledge of biometric access control systems. Familiarity with remote surveillance access and mobile monitoring apps. Understanding of cybersecurity best practices for hardware and network systems. Working Conditions: Office and on-site field work as required. May involve weekend or after-hours support for urgent issue Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Experience: hardware,networking and cctv: 2 years (Preferred) Work Location: In person Application Deadline: 26/07/2025 Expected Start Date: 24/07/2025

We are seeking a skilled and proactive IT Network Administrator to manage and support our organization’s computer networks and infrastructure. The ideal candidate will be responsible for installing, configuring, and maintaining network hardware and software, ensuring optimal performance, security, and availability across the IT environment. Key Responsibilities: Install, configure, and support LAN, WAN, and internet systems or a segment of a network system. Monitor network performance and ensure system availability and reliability. Maintain network security through access controls, firewalls, antivirus software, and other security measures. Troubleshoot network problems and outages, schedule upgrades, and collaborate with the IT team to ensure consistent network operation. Perform routine network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations. Administer firewalls, routers, switches, VPNs, and other network devices. Maintain and manage Active Directory, DNS, DHCP, and group policy configurations. Support VoIP systems, wireless networks, and cloud-based services (e.g., Office 365, Azure, AWS). Document network issues and solutions, maintaining system logs and network diagrams. Respond to user-reported issues with desktop and network-related problems. Collaborate with vendors and service providers for problem resolution and service optimization. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 3–5+ years of experience as a Network Administrator or similar role. Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware. Experience with Cisco, Juniper, or similar network equipment. Proficiency in Windows Server environments and Microsoft Active Directory. Familiarity with security principles and tools (e.g., firewalls, antivirus, IDS/IPS). Knowledge of virtualization technologies (VMware, Hyper-V) is a plus. Excellent problem-solving and communication skills. Relevant certifications preferred (e.g., CCNA, CompTIA Network+, Microsoft Certified: Azure Administrator Associate). Preferred Skills (Optional): Experience with cloud networking (Azure, AWS, or GCP). Scripting knowledge (PowerShell, Bash). Experience with IT ticketing systems (e.g., ServiceNow, Jira). Familiarity with backup and disaster recovery procedures. Working Conditions: May require on-call availability and occasional weekend work. Interested Candidates can apply mail us at prity.thomas@sandcupstudio.com. Job Type: Full-time Pay: ₹10,635.81 - ₹35,395.22 per month Benefits: Provident Fund Work Location: In person Expected Start Date: 23/07/2025

Senior Analyst Noida 0-2.5 Years INDIA Job Description (Posting). Handling customer calls regarding technical issues, product/device problems, new feature request and general client concerns.\\r\\n Responding to customer queries in a timely and accurate way, via phone, email, or chat.\\r\\n Creating tickets for customer reported issues, troubleshooting, and escalating to next level with regular follow-ups until closure.\\r\\n Must take ownership of customer issues, troubleshoot problems, and see them through to resolution.\\r\\n Collect prompt and accurate information from customers, create ticket and document knowledge/troubleshooting steps in the form of ticket logs.\\r\\n Responsible for maintaining & following the correct process flow and escalation matrix as per the SLA.\\r\\n Should work on pro-active alarms monitor, troubleshoot, follow-up with customer and respective internal/external teams to fix the issue.\\r\\n Should have knowledge on Unified communication, VoIP, SIP, communication manager, Gateways, and networking.\\r\\n Should have basic knowledge on troubleshooting voice related issues and able to trace & analyses SIP packets.\\r\\n In-depth knowledge of LAN, WAN, VoIP systems and IP Protocols\\r\\n Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.\\r\\n Update customer information in the customer service database during and after each call.\\r\\n Work with the management team to stay updated on product knowledge and be informed of any changes in company policies \\r\\n Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers \\r\\n Excellent verbal and written communication skills\\r\\n (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-UCC-Network Voice Auto req ID 1557449BR

Job Title: Sales Associate – VoIP Products (Fresher) Location: Kolkata, West Bengal Department: Sales & Business Development Employment Type: Full-Time Experience: 0–1 Year (Freshers Welcome) Shift Timing: Flexible (Day/Night as per business needs) About the Company We are a fast-growing telecom and technology solutions provider, specializing in Voice over IP (VoIP) products and services. As we expand our footprint, we are seeking energetic and ambitious fresh graduates to join our Sales team in Kolkata. Role Overview As a Sales Associate, you will be responsible for generating leads, engaging with prospective customers, and promoting our VoIP solutions to both domestic and international clients. This is an excellent opportunity to build a rewarding career in the telecom and IT sales domain. Key Responsibilities Understand and explain VoIP products and services to prospective customers. Generate and qualify leads through calls, emails, and digital channels. Assist in creating proposals, quotations, and follow-ups for clients. Handle incoming customer inquiries and provide product guidance. Achieve weekly/monthly sales targets and KPIs. Maintain accurate records of interactions in the CRM system. Coordinate with technical and support teams for seamless onboarding of new clients. Eligibility Criteria Education: Graduate (B.Tech, BBA, B.Com, or equivalent degree preferred). Experience: Freshers or up to 1 year in any sales/support/customer-facing role. Must be comfortable with flexible shifts (including night shift if required). Preferred Skills Strong communication skills (English fluency is essential). Basic understanding of VoIP, telecom, or internet-based communication tools (training will be provided). Confident, persuasive, and motivated personality. Basic computer proficiency (MS Office, internet tools, etc.). Willingness to learn and adapt in a fast-paced sales environment. What We Offer Competitive base salary with attractive incentives. Comprehensive product and sales training. Opportunity to work with international clients and global markets. Career advancement in a growing telecom business. Young, energetic, and collaborative work culture. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Language: English (Preferred) Work Location: In person Speak with the employer +91 8777261533

City/Cities Jaipur Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jul-2025 Job ID 10699 Description and Requirements ob Description Position Title, Responsibility Level Tl/AM- IT Network Function IT Reports to Service Delivery Leader/SM Permanent/ Temporary Permanent Span of Control 4-5 Vendor resources Location Jaipur Basic Function Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site Responsible for Operations, Incident and Problem Management for Network Domain This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s Hands on experience required on: Network (Cisco): Hardware - o C9410/C9300/C6 500/C4500 series switches o C8200/ISR 4451/ASR 1001 series routers o Copper & fiber modules/cards o Meraki & Cisco Access Point C4800/C3800/MR 56/9166 Software - o Good exposure on Routing and switching concepts: § Routing - BGP, EIGPR, MPLS, static, policy-based routing § Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring § Network/Protoc ol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS Monitoring Tool and Dashboard - o SolarWinds and Kiwi Syslog o Meraki dashboard / DNAC Cabling - o Copper/Fiber o Standards - E1/T1/DS3/E3/O C3 Represent IT during Enterprise-wid e meetings and in crisis L3 Escalation point for Network and Voice issues (Software/Hard ware) from engineering perspective Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners Create and maintain documentation related to ISO 27001/ISO 2000 Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc Primary External Interactions Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife Vendor management, including timely billing to Service Providers Skills Technical Skills ITIL, CCNP (Routing & Switching) certification, Wireless certification Proficiency in MS-Visio, Project, PowerPoint and excel Process Specific Skills Soft Skills (Mandatory) Excellent verbal and written communication skills (US) Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft skills (Desired) Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 5 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

About the Role: We are looking for a highly skilled and passionate Wireless Connectivity Test Engineer to join our ChromeOS team. In this role, you will be instrumental in ensuring robust and seamless cellular and Wi-Fi connectivity across a diverse range of ChromeOS devices. You will leverage your expertise in telecom network testing, utilizing specialized tools like Anritsu Callboxes, and apply a strong understanding of wireless protocols to validate complex features and provide an exceptional user experience. This position requires a blend of hands-on technical proficiency, debugging acumen, and a commitment to quality in both manual and automated testing environments. Responsibilities: · Callbox Testing: o Design, implement, and execute comprehensive test plans using callbox testing tools, with specific expertise in Anritsu Callboxes . o Create and modify complex Callbox simulation configurations to replicate various network scenarios. o Debug intricate Callbox test setups and resolve issues efficiently. o Apply in-depth knowledge of Callbox functionality, including IMS, 911 calls, emergency alerts, and mobility handover scenarios. · Wireless Connectivity Validation: o Conduct extensive network carrier testing across various technologies including 5G, LTE, CDMA, Bluetooth, and Wi-Fi . o Perform modem validation, connectivity design verification, system-level testing, and coexistence testing. o Analyze and debug cellular network issues, performing root cause analysis to identify underlying problems. o Ensure seamless functionality of telecom technologies such as 5G, 4G, VoLTE, VoIP, and Wi-Fi Calling . · Test Execution & Automation: o Execute both manual and automated test cases , contributing to and improving test automation frameworks. o Participate actively in release testing cycles, ensuring product readiness and stability. · Debugging & Analysis: o Collect and analyze device logs using tools like Pixel Logger, Modem Log, QXDM, BugToGo, and standard ADB commands. o Possess an in-depth understanding of protocol specifications and call flows to effectively diagnose complex issues. · Network Environment Setup: o Apply basic knowledge of network setup, including configuration of routers, Wi-Fi access points, and switches for test environments. · Continuous Improvement: o Stay current with emerging telecom technologies and adapt testing methodologies accordingly. o Contribute to test strategy and process improvements within an Agile development methodology. Minimum Qualifications: · Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related technical field, or equivalent practical experience. · 5 to 10 years of experience in wireless network testing or quality assurance, with a strong focus on cellular and Wi-Fi technologies. · Expertise in Callbox Testing , particularly with Anritsu Callboxes , including creating complex configurations and debugging setups. · Strong understanding of telecom network testing methodologies . · In-depth knowledge of Callbox functionality (IMS, 911 calls, emergency alerts, mobility handover). · Demonstrated experience in network carrier testing (5G, LTE, CDMA, Bluetooth, WiFi) . · Strong understanding of telecom technologies such as 5G, 4G, VoLTE, VoIP, and Wi-Fi Calling. · Proven experience in both manual and automation testing , including release testing cycles. · Expertise in modem validation, connectivity design, system testing, and coexistence . · Ability to debug cellular networks and conduct root cause analysis . · In-depth understanding of protocol specifications and call flow . · Proficiency in device log collection (Pixel Logger, Modem Log, QXDM, BugToGo, Device Log) and ADB commands . About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

International Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Voice Process) Process:- Voice Process / Chat Process (Voice Process) Note:- Work From Office. Salary :- 3 Lack CTC to 6.5 Lack CTC Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts. Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms. Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively. Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences. Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment. Note:- 5 days Working and 2 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

MyOperator is India’s leading cloud-based business communication platform, trusted by 40,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable. Role Overview: We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future. Responsibilities: Team Leadership & Development Lead, mentor, and coach a team of support executives to exceed individual and team KPIs. Conduct performance reviews, provide actionable feedback, and identify training needs. Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met. Foster a culture of accountability, ownership, and continuous improvement. Customer Experience & Escalation Management Handle escalated customer issues, ensuring quick and accurate resolutions. Monitor support quality across channels and implement measures to improve CSAT and NPS. Proactively identify trends and systemic issues; drive cross-functional resolutions. Zoho CRM & Operational Management Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support. Create and manage dashboards, workflows, automations, and custom reports to improve efficiency. Track KPIs such as FCR, AHT, SLA adherence, and CSAT. Technical Troubleshooting & Escalation Serve as the primary point for complex issues related to: Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations. WhatsApp Business API: Message failures, template issues, API integration, webhook errors. Collaborate with the Engineering team for bug diagnosis and resolution. Process Improvement & Knowledge Management Analyze recurring issues, advocate for product fixes, and build preventive workflows. Maintain comprehensive internal and external knowledge bases and documentation. Standardize troubleshooting processes and ensure team-wide knowledge transfer. Cross-Functional Collaboration Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention. Represent the voice of the customer in product discussions and roadmap planning. Qualifications 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment. 1–2+ years in a leadership or supervisory role. Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential. Proficiency in Zoho CRM and/or Zoho Desk is highly desirable. Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.). Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors. Ability to read and interpret API documentation and troubleshoot integration issues. Strong leadership and mentoring capabilities. Excellent verbal and written communication skills. High emotional intelligence and composure under pressure. Analytical mindset with a proactive approach to solving root causes, not just symptoms. Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us! Additional Information Be part of a fast-growing and innovative company that is a leader in the cloud communications industry. A collaborative and supportive work environment that values your contributions. Competitive salary and benefits package. Opportunities for professional growth and career advancement. The chance to make a real impact on our customers and the success of our business

MediO’Rise Interaction is a PropTech SaaS startup transforming how real estate developers and brokers convert leads to site visits — fully automated via AI. Our platform orchestrates the entire lead journey: from first contact to booked site visits — across WhatsApp, SMS, email, and phone calls — with zero human intervention. We’re building India’s smartest lead-to-visit automation tool for the booming real estate market. Your Role As CTO, you’ll: Own the end-to-end tech vision, architecture, and execution. Lead and expand the engineering team — in-house or hybrid. Make key decisions on AI orchestration, third-party integrations (WhatsApp Business API, CRMs, VoIP), backend, and security. Ensure product scalability, data privacy, and uptime. Collaborate closely with the founding team on product strategy, client customisations, and investor presentations. Be the technical face of MediO’Rise when pitching to stakeholders and VCs. Who You Are 7+ years in software engineering, with 3+ years in a senior tech leadership role. Hands-on experience building SaaS platforms, preferably in B2B or PropTech. Exposure to AI/ML integration is a plus. Strong grasp of cloud infrastructure, DevOps, security, APIs. Equally comfortable coding prototypes and building high-performing tech teams. Located in or willing to work from Thane/Mumbai region (hybrid/remote flexibility possible). What We Offer Competitive salary Equity stake & long-term incentives Freedom to shape a category-defining product- Collaborative, ambitious startup culture

Job Description: We are seeking a highly motivated and customer-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers utilizing our Software as a Service (SaaS) products primarily through voice channels. You will be the first point of contact for customers experiencing technical issues and will provide prompt and effective resolutions to ensure customer satisfaction. Responsibilities: Provide excellent technical support to customers via phone and other voice channels. Troubleshoot and resolve software and technical issues related to our SaaS products. Assist customers with product installation, configuration, and usage inquiries. Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system. Escalate complex technical issues to the appropriate teams, such as developers or senior support staff, while ensuring timely and accurate communication with the customer. Collaborate with cross-functional teams to address customer concerns and provide feedback on product improvements. Stay up-to-date with product knowledge, industry trends, and best practices to enhance technical support delivery. Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs. Provide exceptional customer service by ensuring high customer satisfaction and timely issue resolution. Requirements: Willing to work in US shift (8:00pm to 5:00am IST) Education should be in tech background like Computer engineering/ Computer science / MCA/ MSCIT/B.tech/ M.tech etc. Proven work experience as a Technical Support Specialist or similar role, preferably with a focus on voice support and SaaS products. Strong technical aptitude and ability to troubleshoot and resolve software-related issues. Excellent verbal communication skills and the ability to effectively communicate complex technical concepts to customers in a clear and concise manner. Familiarity with SaaS products and a good understanding of the underlying technologies and concepts. Proficiency in using ticketing systems or customer relationship management (CRM) tools to manage customer interactions and track support cases. Ability to work independently, prioritize tasks, and manage time effectively to meet customer support SLAs. Patience, empathy, and a customer-centric approach to provide exceptional support experiences. Flexibility to work in shifts, including evenings and weekends, to provide coverage for customer support operations. Should be customer centric and expert in troubleshooting & diagnostic skills. Must have excellent written and verbal communication skills preferably looking for people who worked with overseas clients. Knowledge of product installation and implementation is a plus. Knowledge on VOIP, routers, networking, switches will be added advantage. Why Adit? ► We trust our people and offer completely remote opportunities. ► Flexible work schedules for better work-life balance. ► Group of 550+ Agile, Smart and Dynamic IT Professionals. ► Supportive and collaborative work environment. ► 5 days working company (Monday - Friday). All weekends are Off! ► Great working and learning environment ► Company Sponsored Insurance!

Job Identification Title: Systems Administrator (Night Shift) Division: IT Location: Andheri (East), Mumbai Supervisory Relationships Reports To: Technical Manager Supervises: NA JOB Description We are looking to hire a Systems Administrator to manage, support & troubleshoot our Infrastructure administration Responsibilities: Candidate should have 1 to 3 years of experience in IT Systems and infrastructure management. Contribute to the continuous improvement and build-out of IT process, policies and procedures while maintaining current process & standards. Suggest technologies and processes to improve IT services (Good knowledge of open-source IT tools and network monitoring Systems) Ability to present data and metrics to management and cross-functional peer groups. Able to configure and supervise the entire network across multiple office locations. Experience with firewalls (Sonicwall & Fortigate), Site to Site VPN, network troubleshooting and problem resolution. Hands-on experience with common software (related to Windows, Hardware, Linux,) and hardware. Working experience in installing, configuring, and troubleshooting UNIX /Linux based environments. Basic knowledge on server & desktop security with antivirus and malware protection Basic knowledge on VOIP & EPABX phone Systems Server backup & restore knowledge with Veam & veritas backup. Good knowledge on setting up and maintaining Hyper V Server Advanced knowledge on DHCP, DNS & AD server. Good knowledge on Windows server 2012 R2, 2016, 2022, Windows 10 & Windows 11 Basic knowledge on cloud infrastructure on Azure and private cloud. Experience configuring and maintaining Microsoft domains, including administration of Active Directory and Group Policy Advanced knowledge on Office 365. Basic knowledge on CCTV handling Manage the setup of home offices of employees working remotely. Implements Systems security policy and maintains compliance. Excellent communication and presentation skills Work as an individual contributor Company Profile: (www.infinite-usa.com) Since 1997, Infinite Computing Systems has been delivering custom IT solutions that underline value, quality, and reliability. We offer solutions for customers’ unique needs providing targeted and customized solutions aimed at real business problems. We have helped over 100 customers in Banking, Insurance, Energy, Distribution, Manufacturing, Oil Field, Construction and Government to translate their business challenges into scalable enterprise applications. Our proven engineering model has enabled us to deliver efficient solutions to clients. We serve customers around the world through our local technology centers headquartered in Cedar Rapids, Iowa, with branches in Dallas, Mumbai, and Bangkok. Our comprehensive services include Global Staffing, Microsoft Dynamics 365, Microsoft 365, Office 365, Microsoft Azure, Business Intelligence Solutions using MS Power BI & Custom Application Development using .NET, Mobility Services, Product Development. Our credentials include: Microsoft Gold Application Development Microsoft Gold Application Integration Microsoft Gold Collaboration & Content Microsoft Gold Devops Microsoft Gold Data Analytics Microsoft Silver Small & Midmarket Cloud Solutions Microsoft Silver Datacenter

So, what’s the role all about? We are looking for a Treasury Manager to join our Treasury team. In this role, you will gain hands-on experience in shaping strategic treasury solutions, deepen your expertise in financial risk management, and play a key part in driving business growth across the organization. You will work collaboratively with the Corporate Services organization, financial institutions, and other key stakeholders. How will you make an impact? Monitor and forecast global cash flows; analyze cash activities and enhance reporting. Review and analyze the investment portfolio for policy compliance and risk monitoring. Drive customer credit and risk; serve as the contact for credit insurance. Track KPIs such as credit exposures, limits, and overdue accounts. Support our accounting team on monthly, quarterly, and annual closings. Lead treasury projects, ensuring key milestones are met. Have you got what it takes? Bachelor's degree in a finance related field. Accounting background will be an advantage 4-10 years’ experience in a treasury organization within a Global / FinTech company Knowledge of accounting and experience analyzing financial statements Great team player with excellent interpersonal skills Independent, self-driven, strong self-learner, with the ability to self-manage tasks and meet deadlines Global mindset & great communication skills in English You will have an advantage if you also have: Drive and passion for optimizing financial processes and managing risk Ability to work in a global environment Stay updated on market trends and regulatory changes What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7450 Reporting into: Director Role Type: Individual Contributor

Could you be the full-time Components Sub-System Manager in Coimbatore, Tamil Nadu were looking for? Your future role Take on a new challenge and apply your comprehensive project management expertise in a new cutting-edge field. Youll work alongside innovative, dedicated, and collaborative teammates. You'll contribute to the successful execution of project components, ensuring quality, cost, delivery, and performance objectives are met. Day-to-day, youll work closely with teams across the business (Sub-System team, Project Core Team, Suppliers), lead and coordinate component activities, and much more. Youll specifically take care of cascading and allocating component requirements, but also managing stakeholder engagement and project deliverables. All about you We value your passion and attitude. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Education: Bachelors degree in Electrical/Electronics/Mechanical engineering. Minimum 12+ years of Experience handlingend-to-end project management from manufacturing industries with a multinational context. Knowledge of planning, organizing, and delegating project tasks effectively. Familiarity with working in international teams and cross-functional collaboration. A PMP/IPMA certification (preferred). Strong leadership, autonomy, and problem-solving skills. Proactive communication and the ability to motivate teams. Well look to you for: Effective application of project strategy and commitments Proactive contribution to project performance and risk management Ensuring compliance with industry and company standards and regulations Leading and coordinating end-to-end component activities Managing component level decisions and KPIs Representing Alstom to customers and external stakeholders when necessary Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our agile working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and advanced project management roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

Company Description At Maven Sources Business Solutions, we are a dynamic and forward-thinking organization dedicated to providing exceptional services across various business domains. We serve as a trusted partner for companies, offering expert solutions in recruitment and staffing, background verification, IT services and consulting, web and app design, ERP, and BPO. Our team of dedicated professionals is committed to excellence, integrity, and client satisfaction. We tailor our services to meet the unique challenges of each industry, helping businesses thrive by enhancing efficiency, driving growth, and staying at the forefront of industry trends. Role Description This is a full-time on-site role for a Voice/VoIP/NOC Engineer located in Pune. The Voice/VoIP/NOC Engineer will be responsible for maintaining and troubleshooting voice and VoIP systems, performing network administration, and providing technical support. Day-to-day tasks include monitoring network operations, ensuring network security, responding to technical issues, and assisting with system architecture and configurations to optimize performance. Qualifications Experience with Network Operations Center (NOC) and Network Administration Proficiency in Troubleshooting and Technical Support Knowledge of Network Security practices and protocols Excellent analytical and problem-solving skills Strong communication and interpersonal skills Ability to work independently and in a team environment Bachelor's degree in Computer Science, Information Technology, or related field is preferred Relevant certifications such as CCNA, CCNP, or similar are a plus

About The Role We are looking for a highly skilled and passionate Wireless Connectivity Test Engineer to join our ChromeOS team. In this role, you will be instrumental in ensuring robust and seamless cellular and Wi-Fi connectivity across a diverse range of ChromeOS devices. You will leverage your expertise in telecom network testing, utilizing specialized tools like Anritsu Callboxes, and apply a strong understanding of wireless protocols to validate complex features and provide an exceptional user experience. This position requires a blend of hands-on technical proficiency, debugging acumen, and a commitment to quality in both manual and automated testing environments. Responsibilities Callbox Testing: Design, implement, and execute comprehensive test plans using callbox testing tools, with specific expertise in Anritsu Callboxes. Create and modify complex Callbox simulation configurations to replicate various network scenarios. Debug intricate Callbox test setups and resolve issues efficiently. Apply in-depth knowledge of Callbox functionality, including IMS, 911 calls, emergency alerts, and mobility handover scenarios. Wireless Connectivity Validation: Conduct extensive network carrier testing across various technologies including 5G, LTE, CDMA, Bluetooth, and Wi-Fi. Perform modem validation, connectivity design verification, system-level testing, and coexistence testing. Analyze and debug cellular network issues, performing root cause analysis to identify underlying problems. Ensure seamless functionality of telecom technologies such as 5G, 4G, VoLTE, VoIP, and Wi-Fi Calling. Test Execution & Automation: Execute both manual and automated test cases, contributing to and improving test automation frameworks. Participate actively in release testing cycles, ensuring product readiness and stability. Debugging & Analysis: Collect and analyze device logs using tools like Pixel Logger, Modem Log, QXDM, BugToGo, and standard ADB commands. Possess an in-depth understanding of protocol specifications and call flows to effectively diagnose complex issues. Network Environment Setup: Apply basic knowledge of network setup, including configuration of routers, Wi-Fi access points, and switches for test environments. Continuous Improvement: Stay current with emerging telecom technologies and adapt testing methodologies accordingly. Contribute to test strategy and process improvements within an Agile development methodology. Minimum Qualifications Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related technical field, or equivalent practical experience. 5 to 10 years of experience in wireless network testing or quality assurance, with a strong focus on cellular and Wi-Fi technologies. Expertise in Callbox Testing, particularly with Anritsu Callboxes, including creating complex configurations and debugging setups. Strong understanding of telecom network testing methodologies. In-depth knowledge of Callbox functionality (IMS, 911 calls, emergency alerts, mobility handover). Demonstrated experience in network carrier testing (5G, LTE, CDMA, Bluetooth, WiFi). Strong understanding of telecom technologies such as 5G, 4G, VoLTE, VoIP, and Wi-Fi Calling. Proven experience in both manual and automation testing, including release testing cycles. Expertise in modem validation, connectivity design, system testing, and coexistence. Ability to debug cellular networks and conduct root cause analysis. In-depth understanding of protocol specifications and call flow. Proficiency in device log collection (Pixel Logger, Modem Log, QXDM, BugToGo, Device Log) and ADB commands.

Company Description Pai Telecom LLC is a leading telecommunications provider dedicated to enhancing global connectivity through innovative solutions. We offer high-quality voice communications, efficient SMS solutions, and advanced cloud services tailored to businesses worldwide. Our Voice over Internet Protocol (VoIP) service is renowned for its reliability, clarity, and cost-effectiveness, enabling seamless global communication. Additionally, our Application-to-Person (A2P) messaging solutions and scalable cloud services support various business applications, ensuring secure and efficient operations. Our expert team continuously improves and expands our offerings to stay at the industry's forefront. Role Description This is a full-time on-site role for a Carrier Relations Manager located in Gurugram. The Carrier Relations Manager will be responsible for managing relationships with telecom carriers, negotiating agreements, and ensuring compliance with regulatory requirements. Daily tasks include monitoring carrier performance, resolving issues, optimizing costs, and liaising with internal teams for seamless operations. The role also involves analyzing market trends and making strategic recommendations to enhance service quality and efficiency. Qualifications Experience in managing carrier relationships and telecom agreements Knowledge of regulatory requirements and compliance in the telecommunications industry Strong negotiation, analytical, and problem-solving skills Excellent communication and interpersonal skills for liaising with carriers and internal teams Ability to work independently and handle multiple tasks efficiently Bachelor's degree in Telecommunications, Business Administration, or related field Experience in the telecom industry, particularly in VoIP and SMS services, is a plus

Requirements Description and Requirements ob Description Position Title, Responsibility Level Tl/AM- IT Network Function IT Reports to Service Delivery Leader/SM Permanent/ Temporary Permanent Span of Control 4-5 Vendor resources Location Jaipur Basic Function Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site Responsible for Operations, Incident and Problem Management for Network Domain This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s Hands on experience required on: Network (Cisco): Hardware - C9410/C9300/C6 500/C4500 series switches C8200/ISR 4451/ASR 1001 series routers Copper & fiber modules/cards Meraki & Cisco Access Point C4800/C3800/MR 56/9166 Software - Good exposure on Routing and switching concepts: Routing - BGP, EIGPR, MPLS, static, policy-based routing Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring Network/Protoc ol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS Monitoring Tool and Dashboard - SolarWinds and Kiwi Syslog Meraki dashboard / DNAC Cabling - Copper/Fiber Standards - E1/T1/DS3/E3/O C3 Represent IT during Enterprise-wid e meetings and in crisis L3 Escalation point for Network and Voice issues (Software/Hard ware) from engineering perspective Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners Create and maintain documentation related to ISO 27001/ISO 2000 Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc Primary External Interactions Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife Vendor management, including timely billing to Service Providers Skills Technical Skills ITIL, CCNP (Routing & Switching) certification, Wireless certification Proficiency in MS-Visio, Project, PowerPoint and excel Process Specific Skills Soft Skills (Mandatory) Excellent verbal and written communication skills (US) Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft skills (Desired) Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 5 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!