Technical Support Lead OR Network Support Lead Vitel Global

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technical Support Lead at Vitel Global Communications Pvt Ltd in Hyderabad, your role involves overseeing a team of technical support engineers to ensure the delivery of high-quality VoIP services and maintain customer satisfaction. **Key Responsibilities:** - **Team Leadership**: Lead, mentor, and manage a team of technical support engineers, providing guidance and support to ensure high-quality performance. - **Technical Support**: Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. - **Client Interaction**: Serve as the primary point of contact for escalated technical issues, ensuring timely resolution and minimal disruption to op...

Posted 2 weeks ago

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Technical/Network Support Lead Vitel Global

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technical Support Lead at Vitel Global Communications Pvt Ltd in Hyderabad, you will be responsible for overseeing a team of technical support engineers to ensure the delivery of high-quality VoIP services and maintain customer satisfaction. Your main responsibilities will include team leadership, technical support, client interaction, process improvement, and documentation. In terms of team leadership, you will lead, mentor, and manage a team of technical support engineers, providing guidance and support to ensure high-quality performance. You will also be required to provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. As the primar...

Posted 1 month ago

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