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1.0 - 6.0 years
8 - 18 Lacs
Bengaluru
Work from Office
Role:- Partner Technical Support. Experience:- 1+ Years. Location:- Manyata Tech Park, Bengaluru. Interview:- 1stRound:- Virtual, 2nd Round:- Face 2 Face. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP. . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s
Posted 1 month ago
2.0 - 4.0 years
6 - 8 Lacs
Jaipur
Work from Office
About the Role We're seeking a skilled and proactive VoIP Engineer with at least 2 years of hands-on experience in SIP-based systems, Linux server management, and VoIP troubleshooting. If you've ever found beauty in a perfect SIP handshake or debugged NAT hell like a champ, youll feel right at home here. Youll be responsible for maintaining, optimizing, and expanding our IP telephony and unified communication infrastructureworking across Asterisk, FreeSWITCH, Kamailio, and other open-source tools. Key Responsibilities Deploy, configure, and manage VoIP infrastructure (Asterisk, FreePBX, Kamailio, OpenSIPS, or similar). Monitor and troubleshoot call quality issues, SIP signaling, RTP media streams, and NAT/firewall behavior. Manage Linux servers for VoIP applications service tuning, logs, security, cron jobs. Handle integrations with CRM, call recording, SIP gateways, SBCs, and media servers. Write and optimize dialplans, IVRs, and call routing logic using Asterisk or Lua/JSON for FreeSWITCH. Analyze PCAPs and SIP traces using Wireshark, sngrep, Homer, or similar tools. Work with networking and DevOps teams to ensure QoS, bandwidth, and latency optimization. Maintain documentation for configurations, deployments, and internal processes. Required Skills & Experience Minimum 2 years of VoIP experience in a production environment. Strong knowledge of SIP, RTP, SRTP, SIP registration, and NAT traversal techniques. Proficiency in Linux system administration (Ubuntu/RHEL) and bash scripting. Practical experience with VoIP monitoring and debugging tools (e.g., sngrep, tcpdump, Wireshark). Understanding of IP networking (TCP/UDP, DNS, DHCP, VLANs, routing). Ability to interpret SIP INVITE, 200 OK, BYE, REGISTER flows like poetry. Good-to-Have (Not Mandatory, but Gold) Familiarity with Kamailio, OpenSIPS, or other SIP proxy/registrar solutions. Experience with VoIP security measures (TLS, SRTP, fail2ban, SIP authentication). Exposure to SIPREC, TTS/STT, or AI-based call analytics. Understanding of number masking, multi-tenant PBX, or contact center integrations. Knowledge of monitoring stacks (Grafana/Prometheus) or VoIP-aware dashboards. DevOps-friendly skills: Docker, Git, CI/CD pipelines. Education Bachelors degree in Computer Science, Information Technology, Electronics, or relevant field.
Posted 1 month ago
4.0 - 9.0 years
9 - 12 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Role & responsibilities Extensive experience in deploying and managing open-source telephony platforms, including Kamailio for SIP routing, Asterisk for PBX functionalities, and PJSIP for advanced SIP handling. Skilled in integrating these technologies to create scalable, high-performance communication systems tailored to business needs. Preferred candidate profile
Posted 2 months ago
2.0 - 5.0 years
2 - 5 Lacs
Ahmedabad, Gujarat, India
On-site
Roles and Responsibilities: Technical Skills: Good knowledge of Linux and Cloud environments (AWS, Azure) Able to write scripts in Python, Shell, Ruby etc Should be aware of Docker, Kubernetes, Terraform, or similar technologies(Nice to have) Ability to use version control tools(Git, Gitlab) Knowledge of monitoring tools like Nginx, Instana, AppDynamics etc Able to document every action so findings turn into repeatable actions and then into automation Keep the production environment up and running Design, build and maintain core infrastructure pieces Able to debug and fix issues in case of failures within SLA Passionate about learning new technologies as per project requirements Excellent thinking and problem solving skills Closely working with customers and internal teams to follow the processes Ready to work in 24*7 operational environment(rotational bases) Qualification: B.E, B.Tech, MCA, Diploma Computer/IT Azure/AWS/Linux certification(nice to have)
Posted 3 months ago
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