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Senior Operations Lead FirstClub

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As a Senior Operations Lead in Customer Support, you will be responsible for overseeing chat-based and voice/call support operations, including vendor-managed call centers. Your role will involve leading day-to-day operations, building and scaling support functions, defining key performance metrics, and collaborating with internal and external teams to ensure high-quality service delivery. Your key responsibilities will include managing support operations with a focus on quality, speed, and resolution, partnering with vendors to align on SLAs and performance metrics, hiring and mentoring support teams, and working cross-functionally to address systemic issues and improve customer experiences...

Posted 3 months ago

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