Global Change Co-ordinator - Operations NTT DATA

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

Role Overview: At NTT Global Networks, you will join the Global Operations Center as a Global Change Coordinator. Your primary responsibility will be supporting Enterprise business accounts by managing change management coordination, customer communications, project management, incident management escalations, and various processes and reports. Key Responsibilities: - Provide excellent customer service and communication skills - Utilize technical telecommunications background for effective support - Perform reporting and analysis tasks - Apply knowledge of ITIL processes - Manage multiple projects while aligning with resources, priorities, and timelines - Follow Customer and NTTGN-internal p...

Posted 4 days ago

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Lead - Implementation Consultant, CCAAS Sprinklr

6.0 - 8.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Job Description Job Description Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term va...

Posted 3 weeks ago

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Project management professional BT Group

5.0 - 9.0 years

0 Lacs

haryana

On-site

As an experienced Project Management Professional, you will be responsible for leading the end-to-end delivery of high-impact, complex technical solutions, with a focus on Voice, Contact Center, and Collaboration technologies such as Avaya, Cisco, Genesys, and Microsoft. Your key responsibilities will include owning the technical solution delivery process, leading multi-team collaboration, managing senior stakeholders, suppliers, governance, risk, and change control, ensuring timely and budget-aligned delivery that meets business needs, driving continuous improvement and operational readiness, as well as managing escalations, RAG status, and lessons learned reviews. To excel in this role, yo...

Posted 2 months ago

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Genpact Hiring For Telecom Support L3 - Cisco, Avaya, Nortel Genpact

4.0 - 9.0 years

17 - 30 Lacs

hyderabad/secunderabad

Hybrid

Ready to build the future with AI? At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory , our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment. Genpact (NYSE: G) i...

Posted 2 months ago

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Technology Demand Manager Captalent Hr

4 - 7 years

8 - 18 Lacs

Chennai

Work from Office

Role & responsibilities Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change managemen...

Posted 5 months ago

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