3 Voice Technologies Jobs

As an experienced Project Management Professional, you will be responsible for leading the end-to-end delivery of high-impact, complex technical solutions, with a focus on Voice, Contact Center, and Collaboration technologies such as Avaya, Cisco, Genesys, and Microsoft. Your key responsibilities will include owning the technical solution delivery process, leading multi-team collaboration, managing senior stakeholders, suppliers, governance, risk, and change control, ensuring timely and budget-aligned delivery that meets business needs, driving continuous improvement and operational readiness, as well as managing escalations, RAG status, and lessons learned reviews. To excel in this role, you should possess deep expertise in collaboration/contact center technologies, including Avaya, Cisco, Genesys, and Microsoft both on-prem and in the cloud. Technical certifications such as CCNA, CCNP, or CCIE Voice are preferred, along with project management certifications like PMP or Prince2. Hands-on experience in solution design coupled with commercial acumen, strong planning abilities, effective stakeholder management skills, and proficient problem-solving capabilities are essential. Additionally, you should demonstrate the ability to work across different time zones and with matrixed teams to ensure successful project outcomes.,

Ready to build the future with AI? At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory , our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation , our teamsimplement data, technology, and AItocreate tomorrow, today.Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Lead Consultant, Telecom Program Manager / IT Infrastructure Lead We are looking for a seasoned Telecom Support Lead Consultant to manage and support the end-to-end telecommunications infrastructure across enterprise environments. The ideal candidate should bring deep expertise in voice and data technologies, network protocols, telecom hardware, and a strong customer-facing attitude. This is a hands-on leadership role involving support operations, project delivery, vendor coordination, and performance optimization of telecom systems. Responsibilities Serve as the technical lead and subject matter expert for enterprise telecom infrastructure, ensuring high availability and performance. Provide Tier 3/Level 3 support for telecom-related incidents, escalations, and outages across voice/data systems. Lead the deployment, configuration, and maintenance of PBX systems, VoIP solutions, SIP trunks, and legacy telephony (PRI/TDM). Work closely with network engineering, security, and service delivery teams to align telecom infrastructure with business needs. Manage telecom service providers, including vendor SLAs, escalations, and contract renewals. Analyse call routing, call quality, and troubleshoot QoS-related issues. Lead telecom migrations, including TDM to VoIP transitions, new site setups, and cloud telephony integrations. Develop and maintain telecom documentation including architecture diagrams, runbooks, and configuration standards. Drive initiatives around cost optimization, usage tracking, and billing verification for telecom services. Provide guidance and mentoring to junior team members and act as escalation point for complex issues. Qualifications we seek in you! Minimum Qualifications Bachelor's degree in information technology, Computer Science, or a related field. Strong expertise in: Voice technologies : VoIP, SIP, PRI, POTS, PBX (Cisco, Avaya, Nortel, etc.) Network protocols : TCP/IP, DNS, DHCP, QoS Telecom hardware : Cisco IADs, Meraki switches, routers, gateways, ATA devices Experience with voice provisioning, number porting (LNP), circuit activation, and T1/T3 technologies. Working knowledge of SBCs, call routing, IVRs, call recording, and Unified Communication platforms. Familiarity with SD-WAN, LAN/WAN topologies, and network interconnects. Ability to troubleshoot call quality, latency, jitter, and dropped call issues effectively. Excellent vendor management and communication skills. Preferred Qualifications/ Skills Certifications such as CCNA Voice, Avaya Certified Expert, or Cisco Collaboration certifications are a plus. Experience with ITIL practices for incident, problem, and change management. Experience with telecom monitoring tools and ticketing systems (e.g., ServiceNow). Why join Genpact? Lead AI-first transformation Build and scale AI solutions that redefine industries Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role & responsibilities Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Work Location : Chennai Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent Interested candidates can apply to kinnera259@gmail.com Regards, HR Manger