Voice Process - Fresher / Experienced - Any Degree

Function - Voice

Designation - Trainee/CSE/SR CSE - Voice

Location - Mumbai

Minimum Qualification:

· Any Graduation except Engg and Computer science

· Candidates pursuing studies through distance education AND appearing for their FINAL year exams can also be considered

Experience

· 0-5 Years in any international call centre. Minimum typing speed of 30 WPM

· Basic knowledge of MS Office – Preparing spreadsheets and documents

· Good Communication skills – must be able to fluently converse in English.

· Must have a neutral accent

· No stammering and lisp

Roles & Responsibilities

· Outbound calls to insurances for claim status and eligibility verification

· Denial documentation and further action

· Calling the insurance carriers based on the appointment received by the clients.

· Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.

· Calling insurance companies to get the status of the unpaid claims.

· Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.

· Maintain the individual daily logs.

· Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs

· Work cohesively in a team setting. Assist team members to achieve shared goals.

· Compliance with Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies

· Communication / Issue escalation to seniors if there is any in a timely manner

· Punctuality is expected all the time

Job Types: Permanent, Fresher

Pay: ₹16,000.00 - ₹34,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person