Voice Process Associate

Shrinithi Insurance Broking Private Limited is a customer-centric insurance service provider specializing in [health / life / motor / general insurance] across [Chennai / Tamil Nadu / region]. We emphasize fast, empathetic support, powered by knowledgeable agents.

Job Summary

As a Voice Process Executive (Insurance), you'll handle inbound and outbound insurance-related calls supporting claims, policy inquiries, billing, and customer service for international clients. Your focus: clear communication, accuracy in claim handling, and customer satisfaction.

Key Responsibilities

• Handle customer calls regarding insurance policies, claims or billing (inbound & outbound)
• Capture claim details, verify documentation, and update CRM or claim systems
• Liaise with insurance providers, policyholders, or third-party stakeholders to follow up on claims or subrogation matters
• Respond empathetically to customer concerns and resolve issues as per SOP
• Escalate complex or high-value cases as needed
• Identify cross‑sell or upsell opportunities if aligned with role scope All state
• Prioritize call queues and meet SLA/ticket resolution targets
• Maintain detailed notes and reports in claim-tracking systems

Qualifications & Skills

• Graduate or diploma—12th+; Bachelor's preferred
• 0–3 years experience in insurance, claim processing, healthcare voice process, or BPO roles
• Excellent English communication skills; regional language fluency (e.g., Tamil) is a plus
• Strong problem-solving, attention to detail, and basic computer proficiency (MS Office, CRM tools)
• Empathy, patience, and listening skills for sensitive customer situations
• Flexible to work rotating shifts, including night shifts where required
• Insurance licensing or willingness to complete product training as per regulatory requirements

Compensation & Benefits

• Competitive fixed salary: ₹1.80L–₹2.5L CTC (entry-level) depending on experience and skillset
• Performance-linked incentives or variable pay
• Benefits: Provident Fund, health insurance, ESI (if applicable), cab or travel allowance for shift hours
• Opportunities for career progression: team lead, quality analyst, claims specialist, etc.
• Training programs, skill workshops, and regular feedback

Why Join Us

• Direct impact on client satisfaction and claims turnaround
• Work with industry-level SOPs and systems; gain domain expertise in insurance processing
• Empathetic work environment valuing continuous learning
• Growth trajectory within the insurance operations or customer success divisions

How to Apply

Contact HR : 8122207679, 9092717196

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Are you interested in Voice Process________?

Work Location: In person

Speak with the employer
+91 9092717196Application Deadline: 26/08/2025Expected Start Date: 26/08/2025