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Project Manager-Contact Center Voxtron

4.0 - 8.0 years

0 Lacs

kochi, kerala

On-site

As a Project Manager or Delivery Manager with a strong background in call center technologies and customer interaction solutions, your role will involve managing end-to-end delivery of call center solution projects to ensure timely implementation and high client satisfaction. Key Responsibilities: - Lead and manage the full project lifecycle of call center solution implementations including IVR, CTI, ACD, CRM integration, etc. - Act as the primary point of contact for clients throughout the project execution phase. - Define project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinate internal resources and third parties/vendors for seamless project execution. -...

Posted 1 week ago

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