348 Voice Gateways Jobs - Page 3

The Performance Excellence Senior Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may include email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members ...

The Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may in-clude email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members (phone...

VoIP & Telecom Developer (Asterisk/Vicibox/SIP) Company: Universal Response Systems (URS) Location: India (Remote) Department: Engineering Software & QA Software Development Employment Type: Full-Time, Permanent Role Summary URS is building a cloud-hosted, open-source telecom stack from scratch to replace third-party dialers. We need a hands-on VoIP & Dialer Engineer who can architect, build, and ship the entire platform end-to-end: Asterisk/Vicibox dialer, SIP edge, multi-carrier routing, SMS/RVM, APIs, observability, and security. You build it; we’ll operate it day-to-day. Strong growth path to Technical Head as we scale. What You’ll Build & Own Core dialer: Stand up Asterisk/Vicibox/Vicid...

Role Overview: As a Technical Support Engineer at First Meridian, your primary responsibility is to provide Tier 2/3 support for Unified Communications (UC) and Contact Center solutions. You will handle escalated technical issues, troubleshoot complex problems, and deliver expert-level support to enterprise customers and partners. Your role will involve assisting Tier 2 engineers with advanced troubleshooting, diagnosing and resolving complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Key Responsibilities: - Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. - Diagnose and resolve complex issues re...

Role Profile: Network Consultant Internal Title: Assistant Manager External Title: Network Consultant Location: Bangalore Primary Skills Routing Protocols : OSPF, BGP, EIGRP, ISIS LAN Switching : VLANs, Trunking, STP, PVST; hands-on experience with Catalyst and IOS-based switches WAN Technologies : ATM, Frame Relay, ISDN, HDLC, PPP (hands-on preferred) Certification : CCNA (Mandatory) Alternate Skills MPLS Basics, LDP, TDP, Traffic Engineering (TE) Role Purpose This is a Level 2 Network Consultant role (as per E&Y mapping) within a customer-facing technical service desk. The role supports premium service customers with complex solutions and SLA requirements in a 24/7 shift-based environment....

Overview This is a crucial role in driving the Marketing Transformation Agenda across both food and beverages for PepsiCo globally. At its core, this role is critical in supporting and equipping PEP to achieve accretive growth in the future. Accretive growth requires a strong and intentional focus on the science of growth, with best practices applied consistently and at scale. Responsibilities This role is responsible for delivery of analytics in the development of the Enterprise Growth Model, which deliver proven drivers of growth across the organisation. This role will support establishment on the case for change through delivering analytics around existing growth drivers, scaling and impr...

Key Responsibilities (Not limited to) Configuring and troubleshooting of Perimeta SBC, Ribbon SB, Audiocode SBC, Oracle SBC, Voice Gateways , and call signaling protocols on Voice Gateways H.323, SIP & MGCP including POTS and VOIP Dial Peers. Hands-on experience on RTMT tool, DNA, CDR CUBE & Voice Gateways,Perimeta SBC,Ribbon SBC, Audiocode SBC, Oracle SBC Troubleshooting of voice interfaces: FXS, FXO, and ISDN, T1/E1 PRI Identifying the reason for the outage and coordinating with ITSP/Carrier/Client/Vendor for an immediate restoration. Managing and troubleshooting call routing issues such as Numbering Plans, Calling Privileges, etc. Coordinating with Cisco TAC to resolve complex issues with...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our system...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our system...

About The Role Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB,CUSP Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role) Overall High level Design Knowledge on UCCE Technology Strong knowledge on Call flow of CVP Deployment model

About The Role CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources. Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS

VoIP & Telecom Developer (Asterisk/Vicibox/SIP) Company: Universal Response Systems (URS) Location: India (Remote) Department: Engineering Software & QA Software Development Employment Type: Full-Time, Permanent Role Summary URS is building a cloud-hosted, open-source telecom stack from scratch to replace third-party dialers. We need a hands-on VoIP & Dialer Engineer who can architect, build, and ship the entire platform end-to-end: Asterisk/Vicibox dialer, SIP edge, multi-carrier routing, SMS/RVM, APIs, observability, and security. You build it; we’ll operate it day-to-day. Strong growth path to Technical Head as we scale. What You’ll Build & Own Core dialer: Stand up Asterisk/Vicibox/Vicid...

Medcare Hospitals Medical Centres is looking for Senior Resident - Internal Medicine to join our dynamic team and embark on a rewarding career journey. Patient Care: Provide comprehensive medical care to patients under the supervision of attending physicians. Perform physical examinations, diagnose medical conditions, develop treatment plans, and monitor patient progress.Clinical Supervision: Supervise and provide guidance to junior residents, interns, and medical students in their clinical duties. Assist in their training, evaluation, and professional development.Hospital Rounds: Conduct regular hospital rounds to assess patients, review test results, and discuss treatment plans with the he...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Program Project Management Good to have skills : Energy Fundamentals Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve coordinating with various teams to ensure project milestones are met, facilitating communication between stakeholders, and overseeing the development process to ...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:SW/Application Tech Support Practitioner Project Role Description:Act as the ongoing interface between the client and t...

Troubleshooting VOIP Network issues. in-Depth Knowledge of IP Protocols.SIP,MGCP,H.323 etc. Troubleshooting skills in UC devices like CUCM, UCCX,CUC. Should be having knowledge of Third-party recording application and servers. Excellent troubleshooting skills on Cisco Unified Call manager and IP Phones. Good Knowledge of PRIs, Cisco Voice Gateways, IP Telephony. Familiarity with WAN and LAN systems. Experience with E1, FXS SRST and SCCP. Hands on experience on Network and Cisco Voice devices. Work experience on IP Phone , Gateway and CUCM configuration.

Engineer should be well versed with Avaya voice technology platform . He should be aware of the Avaya applications like Avaya Communication manager, Avaya System manager , Avaya session manager , Avaya AES application, Avaya SBC , Avaya gateways . Should be having exposure on these applications installation and configuration , along with their integration and commissioning . Avaya call management system . This all to be on Avaya version 10 . Avaya version 8 and Avaya version 6. Avaya IP office systems He should be having good exposure on Avaya IP office PBX and their installation and commissioning as per latest platforms and versions . Having good experience on troubleshooting for the fault ...

We are hiring for VOIP Network Engineer Role, Role: L1 TAC Engineer: (Telecom Engineer) Location: Chennai – Ambattur Shift: Flexible with Shifts Job Responsibilities: Troubleshoot all Level 1/2/3 calls from the customers. Focus on customer satisfaction. Manage backlog efficiently. Document all communication with customer in the CRM. Notify/Discuss with Sr.TAC/TL on SR's that require assistance. Timely handoff (escalation) of cases to Sr.TAC. Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base / create KCS article for all valid solutions. Understand the SLA’s and client requirements on quality of delivery. Update new SRs and status of current SRs...

About The Role In this role you will play a key role in: CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNS,DHCP,TFTP,NTP and LDAP Unified Collaboration-CUCM, IMP, CER, Analog/Digital Gateways. Voice gateways-H.323, MGCP, SIP Implementation & Migration

Looking to onboard a skilled SAP SD & IM Functional Specialist with 7-10 years of experience. The ideal candidate will have a strong background in SAP Sales & Distribution and Inventory Management functionalities in IS-Retail, with excellent analytical and problem-solving skills. Roles and Responsibility Design and implement industry-leading landscape to drive digitization of supply chain. Employ descriptive, predictive, and prescriptive analytics to drive business decisions. Contribute to DevOps and Agile initiatives. Gather requirements, analyze processes, design configurations, integrate systems, test, and support. Collaborate with business and IT teams to achieve business information req...

Network Voice & Video SME - PnC Provide day-to-day operational support for Cisco CUCM and associated voice systems, ensuring high availability and performance. Monitor system health and performance, addressing issues proactively to prevent service disruptions. Handle routine maintenance tasks, including software updates, patches, and system backups. Troubleshooting and Issue Resolution: Diagnose and resolve complex issues related to CUCM, including voice quality, call routing problems, and system errors. Utilize diagnostic tools and logs to identify root causes of issues and implement corrective actions. Collaborate with Cisco TAC and other vendors for advanced troubleshooting and resolution...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Cloud Unified Communication Operations Good to have skills : NA Minimum 3 year(s) of expe...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...