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Manager, NOC Twilio

3.0 - 8.0 years

0 Lacs

karnataka

On-site

As the Manager, NOC for Twilio's Network Operations Team, you will play a crucial role in ensuring the high quality and performance of Twilio's carrier partner network across Voice, SMS, and Identity services. Your responsibilities will include: - Leading and coordinating a team of NOC Engineers to ensure 24/7 availability and on-call coverage. - Acting as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. - Overseeing real-time monitoring and alerting for service quality, focusing on continuous improvement of detection, automation, and incident response. - Managing customer-facing reports and documentation for high-severit...

Posted 2 months ago

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