2.0 - 4.0 years

14 - 20 Lacs

bengaluru

Work from Office

2-5 years Hands on experience with - building Voice Bots, - Building LLM models, Speech based models - Develop algorithms for NLP

Posted 2 weeks ago

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Genesys Developer and Architect (Pan India) (UK Shift) Software Company

5.0 - 10.0 years

10 - 20 Lacs

Chennai

Work from Office

Urgent Requirement for Genesys Developer and Architect (Pan India) (UK Shift) Must have hands on experience in Genesys Cloud CX Architect, contact center, IVR Flows, Voice Bot and Digital Bot flows. Genesys Cloud.

Posted 1 month ago

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Associate Director - Contact Centre Transformation-Mumbai/Pune - GO/JC/589/2025 Golden Opportunities

15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

The ideal candidate for the position of Associate Director - Contact Center Transformation in Mumbai/Pune should have a minimum of 15+ years of experience. They should possess expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for both international and mix of domestic & international processes. The role involves managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, focusing on voice services predominantly, complemented by non-voice services. A successful candidate must have a strong background in Lean methodologies, Process re-engineering, and the deployment of AI solutions. Proficiency in deploying solutions like Voice Bot, Chat Bots, Conversational bots, etc. is essential. Familiarity with the Scaled Agile Framework and experience in the contact center or BPO industry are also key requirements. Additionally, candidates with Six Sigma Greenbelt or Blackbelt certifications will be preferred. Possession of a PMP certification and OCM (Organizational Change Management) certification are advantageous. The role may require 5-day workweeks, extended hours, and support on an as-needed basis. Qualifications: - Role: Associate Director - Contact Centre Transformation - Industry Type: ITES/BPO/KPO - Functional Area: Contact Centre Transformation - Education: M.B.A - Employment Type: Full Time, Permanent Key Skills: - CEM TRANSFORMATION - CONTACT CENTRE - CONTACT CENTRE TRANSFORMATION - CX TRANSFORMATION Other Information: - Job Code: GO/JC/589/2025 - Recruiter Name: Hemalatha,

Posted 1 month ago

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Kore AI Developer- PAN INDIA Capgemini

6.0 - 11.0 years

8 - 18 Lacs

Noida, Hyderabad, Pune

Work from Office

Capgemini is hiring for Kore. AI Senior Developer across Pan India locations Experience range- 6 to 13 years Primary Skills: Kore.ai Chatbot NLP & Machine Learning Java, Python OR JavaScript Secondary Skills: Prior experience in leading chatbot development projects is a plus. Excellent problem-solving skills. Ability to work independently As a Kore.ai Developer, you will be responsible for designing, developing, implementing, and maintaining chatbots and virtual assistants using the Kore.ai platform. Design, develop, and deploy chatbots and virtual assistants using the Kore.ai platform. Collaborate with stakeholders to gather requirements and define project objectives. Customize and configure Kore.ai bots to meet specific business needs and integration requirements. Integrate chatbots with various third-party applications and systems using APIs. Implement natural language processing (NLP) and machine learning algorithms to enhance bot capabilities and for conversational AI. Proficiency in programming languages such as Java, Python, or JavaScript. Extensive knowledge of the Kore.ai platform and its features, including bot development, customization, and integration capabilities. Test and debug chatbots to ensure optimal performance and user experience. Monitor and maintain deployed chatbots, troubleshoot issues, and perform necessary updates and enhancements. Stay updated on industry trends and best practices in conversational AI and apply them to improve existing solutions.

Posted 1 month ago

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Prompt Engineer-bangalore Integrated Personnel Services

3.0 - 8.0 years

10 - 20 Lacs

bengaluru

Work from Office

Role : Prompt Engineer Location: Bengaluru Job Description: 2+ years relevant experience with prompt engineering preferably with OpenAI Proven expertise in prompt engineering strategies and their application to real-world problems, experience in Insurance usecases will be preferred Hands on experience in designing, developing and refining prompts, optimizing prompt performance, and improving the AI prompt generation process for various applications Hands-on experience in RAG-based solutions for data retrieval and conversational AI & chatbot development Experience with Voice AI platform e.g. ElevanLabs or similar with Voice Modulation experience to create conversational Voice Bots Experience with vector database PG Vector and structured data sources Good exposure to Insurance Domain will be an added advantage.

Posted Date not available

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Genesys Cloud Developer The Glove

3.0 - 6.0 years

8 - 11 Lacs

bengaluru

Work from Office

**Key Responsibilities:** - Design and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. - Build and optimize outbound dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets. - Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration. - Integrate third-party systems via REST APIs using Genesys Data Actions. - Manage infrastructure as code using Terraform for reliable and repeatable deployments. - Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion. **Requirements:** - 3 to 6 years of experience in Genesys Cloud development and voice bot solutions. - Proficiency in Genesys Cloud CX, including Architect call flows and IVR development. - Strong knowledge of outbound dialer strategies and campaign optimization. - Experience with REST API integrations and Genesys Data Actions. - Hands-on experience with Terraform for infrastructure management. - Familiarity with CI/CD pipelines, version control tools (e.g., Git), and best practices.

Posted Date not available

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