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2.0 - 6.0 years
4 - 7 Lacs
mumbai
Work from Office
Responsibilities: * Design, develop & deploy AI models using Python & ML frameworks * Optimize performance using data analysis & experimentation * Development of Voice Bots, dB and knowledge base chatbots * Install and Use local LLM WalkIn Interview Annual bonus
Posted 4 days ago
6.0 - 11.0 years
25 - 35 Lacs
bengaluru
Remote
Job Description We are looking for a Senior AWS Lex Developer with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints. The role involves close collaboration with business stakeholders, solution architects, and development teams to transform business use cases into intelligent conversational experiences using AWS Lex, Lambda, and related AWS services. Responsibilities Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels. Conduct requirem...
Posted 1 week ago
15.0 - 20.0 years
45 - 50 Lacs
mumbai, pune
Work from Office
Candidates with Minimum 15+years of experience Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processesThis person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM , Tech, aviation, Retail, travel, etc voice majorly, along with non-voice)Good experience in Lean, Process re-engineering and deployment of AI solutions is required Experience required on deploying solutions such as Voice Bot, Chat Bots,Conversational bots etcWorking knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certif...
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
hyderabad, telangana
On-site
Role Overview: As a Genesys Cloud Engineer, you will be responsible for Genesys Cloud IVR Development and Quality Analysis using Agile and Waterfall methodologies. Your role will be crucial in ensuring the smooth operation and maintenance of the telecommunications infrastructure by providing 24/7 support. Key Responsibilities: - Design and architect IVR solutions. - Develop and customize IVR flows. - Design and customize agent scripts. - Work with voice Bot. - Manage Outbound Campaign design. - Handle Integrations/APIs. - Monitor performance and troubleshoot issues. - Configure telephony SIP and VoIP. - Generate reports and analytics. - Analyze intent mining and manage topics. - Integrate SB...
Posted 4 weeks ago
3.0 - 6.0 years
7 - 10 Lacs
bengaluru
Remote
e’re looking for a Product Quality Analyst who will play a pivotal role in shaping the conversational and user experience of our Voice AI platform. This is not just about finding bugs, it’s about owning the quality of the product experience
Posted 1 month ago
15.0 - 19.0 years
0 Lacs
hyderabad, telangana
On-site
As an Associate Director - Contact Center Transformation in Mumbai/Pune, your role will involve managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, with a focus on voice services predominantly, complemented by non-voice services. You should have a minimum of 15+ years of experience and expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for international and mix of domestic & international processes. Key Responsibilities: - Possess expertise in Lean methodologies, Process re-engineering, and deployment of AI solutions. - Proficiency in deploying solutions like Voice Bot, Chat Bots, Conversational bots, etc. ...
Posted 2 months ago
2.0 - 4.0 years
14 - 20 Lacs
bengaluru
Work from Office
2-5 years Hands on experience with - building Voice Bots, - Building LLM models, Speech based models - Develop algorithms for NLP
Posted 3 months ago
5.0 - 10.0 years
10 - 20 Lacs
Chennai
Work from Office
Urgent Requirement for Genesys Developer and Architect (Pan India) (UK Shift) Must have hands on experience in Genesys Cloud CX Architect, contact center, IVR Flows, Voice Bot and Digital Bot flows. Genesys Cloud.
Posted 4 months ago
15.0 - 19.0 years
0 Lacs
hyderabad, telangana
On-site
The ideal candidate for the position of Associate Director - Contact Center Transformation in Mumbai/Pune should have a minimum of 15+ years of experience. They should possess expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for both international and mix of domestic & international processes. The role involves managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, focusing on voice services predominantly, complemented by non-voice services. A successful candidate must have a strong background in Lean methodologies, Process re-engineering, and the deployment of AI solutions. Proficiency in deploying solution...
Posted 4 months ago
6.0 - 11.0 years
8 - 18 Lacs
Noida, Hyderabad, Pune
Work from Office
Capgemini is hiring for Kore. AI Senior Developer across Pan India locations Experience range- 6 to 13 years Primary Skills: Kore.ai Chatbot NLP & Machine Learning Java, Python OR JavaScript Secondary Skills: Prior experience in leading chatbot development projects is a plus. Excellent problem-solving skills. Ability to work independently As a Kore.ai Developer, you will be responsible for designing, developing, implementing, and maintaining chatbots and virtual assistants using the Kore.ai platform. Design, develop, and deploy chatbots and virtual assistants using the Kore.ai platform. Collaborate with stakeholders to gather requirements and define project objectives. Customize and configur...
Posted 5 months ago
3.0 - 8.0 years
10 - 20 Lacs
bengaluru
Work from Office
Role : Prompt Engineer Location: Bengaluru Job Description: 2+ years relevant experience with prompt engineering preferably with OpenAI Proven expertise in prompt engineering strategies and their application to real-world problems, experience in Insurance usecases will be preferred Hands on experience in designing, developing and refining prompts, optimizing prompt performance, and improving the AI prompt generation process for various applications Hands-on experience in RAG-based solutions for data retrieval and conversational AI & chatbot development Experience with Voice AI platform e.g. ElevanLabs or similar with Voice Modulation experience to create conversational Voice Bots Experience ...
Posted Date not available
3.0 - 6.0 years
8 - 11 Lacs
bengaluru
Work from Office
**Key Responsibilities:** - Design and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. - Build and optimize outbound dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets. - Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration. - Integrate third-party systems via REST APIs using Genesys Data Actions. - Manage infrastructure as code using Terraform for reliable and repeatable deployments. - Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion. **Requirements:** - 3 to 6 years of experience in Genesys Cloud development and voice b...
Posted Date not available
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