The General Manager Service will be responsible for overseeing the overall service operations of the commercial vehicle service center, ensuring high standards of customer satisfaction, workshop efficiency, profitability, and compliance. This leadership role demands strategic thinking, team management, operational excellence, and a deep understanding of commercial vehicle servicing and customer needs. Operational Management · Plan, organize, and control all activities of the service department to ensure efficient and profitable operations. · Implement SOPs for vehicle intake, diagnostics, repairs, delivery, and follow-up. · Monitor workshop productivity, job card flow, bay utilization, and turnaround times (TAT). · Optimize parts availability and inventory coordination with parts department. Customer Experience · Ensure high levels of customer satisfaction through prompt service, clear communication, and resolution of complaints. · Develop and monitor systems for capturing customer feedback and improving service quality. · Oversee implementation of customer retention programs like service reminders, AMC renewals, etc. Team Leadership · Lead, mentor, and manage the service team including service advisors, technicians, supervisors, and support staff. · Define KPIs for team members and monitor performance against benchmarks. · Conduct training and skill enhancement programs for technicians and advisors Revenue & Profitability · Drive service revenue targets through increased throughput, value-added services, and upselling. · Monitor cost control parameters and ensure achievement of monthly profitability goals. · Analyze workshop reports, WIP (Work in Progress), and debtor aging to take corrective actions. Compliance & Safety · Ensure adherence to manufacturer guidelines, warranty processes, and internal quality systems. · Maintain compliance with statutory norms related to workshop operations · Conduct regular audits and inspections to ensure hygiene, safety, and process adherence. Preferred candidate profile · Experience : 1015 years in automotive service operations, with at least 5 years in a leadership role. Prior experience in commercial vehicles service is mandatory . · Education : Diploma or Degree in Automobile/Mechanical Engineering; MBA is a plus. · Skills : · Strong technical knowledge of commercial vehicle aggregates and diagnostic tools · Leadership and people management · Excellent communication and customer handling · Analytical mindset and problem-solving skills · Proficient in DMS (Dealer Management System) software KPIs / Success Metrics : · Customer Satisfaction Index (CSI) · Workshop revenue and profitability · Bay utilization and technician efficiency · TAT (Turnaround Time) compliance · Repeat repair percentage · Team productivity and retention
The General Manager Service will be responsible for overseeing the overall service operations of the commercial vehicle service center, ensuring high standards of customer satisfaction, workshop efficiency, profitability, and compliance. This leadership role demands strategic thinking, team management, operational excellence, and a deep understanding of commercial vehicle servicing and customer needs. Operational Management Plan, organize, and control all activities of the service department to ensure efficient and profitable operations. Implement SOPs for vehicle intake, diagnostics, repairs, delivery, and follow-up. Monitor workshop productivity, job card flow, bay utilization, and turnaround times (TAT). Optimize parts availability and inventory coordination with parts department. Customer Experience Ensure high levels of customer satisfaction through prompt service, clear communication, and resolution of complaints. Develop and monitor systems for capturing customer feedback and improving service quality. Oversee implementation of customer retention programs like service reminders, AMC renewals, etc. Team Leadership Lead, mentor, and manage the service team including service advisors, technicians, supervisors, and support staff. Define KPIs for team members and monitor performance against benchmarks. Conduct training and skill enhancement programs for technicians and advisors. Revenue & Profitability Drive service revenue targets through increased throughput, value-added services, and upselling. Monitor cost control parameters and ensure achievement of monthly profitability goals. Analyze workshop reports, WIP (Work in Progress), and debtor aging to take corrective actions. Compliance & Safety Ensure adherence to manufacturer guidelines, warranty processes, and internal quality systems. Maintain compliance with statutory norms related to workshop operations. Conduct regular audits and inspections to ensure hygiene, safety, and process adherence. Preferred candidate profile Experience: 10-15 years in automotive service operations, with at least 5 years in a leadership role. Prior experience in commercial vehicles service is mandatory. Education: Diploma or Degree in Automobile/Mechanical Engineering; MBA is a plus. Skills: Strong technical knowledge of commercial vehicle aggregates and diagnostic tools. Leadership and people management. Excellent communication and customer handling. Analytical mindset and problem-solving skills. Proficient in DMS (Dealer Management System) software. KPIs / Success Metrics: Customer Satisfaction Index (CSI). Workshop revenue and profitability. Bay utilization and technician efficiency. TAT (Turnaround Time) compliance. Repeat repair percentage. Team productivity and retention.,
The General Manager Service will be responsible for overseeing the overall service operations of the commercial vehicle service center, ensuring high standards of customer satisfaction, workshop efficiency, profitability, and compliance. This leadership role demands strategic thinking, team management, operational excellence, and a deep understanding of commercial vehicle servicing and customer needs. Operational Management Plan, organize, and control all activities of the service department to ensure efficient and profitable operations. Implement SOPs for vehicle intake, diagnostics, repairs, delivery, and follow-up. Monitor workshop productivity, job card flow, bay utilization, and turnaround times (TAT). Optimize parts availability and inventory coordination with parts department. Customer Experience Ensure high levels of customer satisfaction through prompt service, clear communication, and resolution of complaints. Develop and monitor systems for capturing customer feedback and improving service quality. Oversee implementation of customer retention programs like service reminders, AMC renewals, etc. Team Leadership Lead, mentor, and manage the service team including service advisors, technicians, supervisors, and support staff. Define KPIs for team members and monitor performance against benchmarks. Conduct training and skill enhancement programs for technicians and advisors. Revenue & Profitability Drive service revenue targets through increased throughput, value-added services, and upselling. Monitor cost control parameters and ensure achievement of monthly profitability goals. Analyze workshop reports, WIP (Work in Progress), and debtor aging to take corrective actions. Compliance & Safety Ensure adherence to manufacturer guidelines, warranty processes, and internal quality systems. Maintain compliance with statutory norms related to workshop operations. Conduct regular audits and inspections to ensure hygiene, safety, and process adherence. Preferred candidate profile Experience: 10-15 years in automotive service operations, with at least 5 years in a leadership role. Prior experience in commercial vehicles service is mandatory. Education: Diploma or Degree in Automobile/Mechanical Engineering; MBA is a plus. Skills: Strong technical knowledge of commercial vehicle aggregates and diagnostic tools. Leadership and people management. Excellent communication and customer handling. Analytical mindset and problem-solving skills. Proficient in DMS (Dealer Management System) software. KPIs / Success Metrics: Customer Satisfaction Index (CSI). Workshop revenue and profitability. Bay utilization and technician efficiency. TAT (Turnaround Time) compliance. Repeat repair percentage. Team productivity and retention.,
Role Overview: As the General Manager Service, you will be responsible for overseeing the overall service operations of the commercial vehicle service center. Your role will involve ensuring high standards of customer satisfaction, workshop efficiency, profitability, and compliance. This leadership position requires strategic thinking, team management, operational excellence, and a deep understanding of commercial vehicle servicing and customer needs. Key Responsibilities: - Plan, organize, and control all activities of the service department to ensure efficient and profitable operations. - Implement SOPs for vehicle intake, diagnostics, repairs, delivery, and follow-up. - Monitor workshop productivity, job card flow, bay utilization, and turnaround times (TAT). - Optimize parts availability and inventory coordination with parts department. - Ensure high levels of customer satisfaction through prompt service, clear communication, and resolution of complaints. - Develop and monitor systems for capturing customer feedback and improving service quality. - Oversee implementation of customer retention programs like service reminders, AMC renewals, etc. - Lead, mentor, and manage the service team including service advisors, technicians, supervisors, and support staff. - Define KPIs for team members and monitor performance against benchmarks. - Conduct training and skill enhancement programs for technicians and advisors. - Drive service revenue targets through increased throughput, value-added services, and upselling. - Monitor cost control parameters and ensure achievement of monthly profitability goals. - Analyze workshop reports, WIP (Work in Progress), and debtor aging to take corrective actions. - Ensure adherence to manufacturer guidelines, warranty processes, and internal quality systems. - Maintain compliance with statutory norms related to workshop operations. - Conduct regular audits and inspections to ensure hygiene, safety, and process adherence. Qualifications Required: - Experience: 10-15 years in automotive service operations, with at least 5 years in a leadership role. Prior experience in commercial vehicles service is mandatory. - Education: Diploma or Degree in Automobile/Mechanical Engineering; MBA is a plus. Additional Details: The successful candidate should possess strong technical knowledge of commercial vehicle aggregates and diagnostic tools, leadership and people management skills, excellent communication and customer handling abilities, an analytical mindset, and problem-solving skills. Proficiency in DMS (Dealer Management System) software is also required. (Note: KPIs and Success Metrics have been omitted as they are not directly related to the job description),
Role Overview: As the General Manager Service, you will be responsible for overseeing the overall service operations of the commercial vehicle service center. Your main focus will be to ensure high standards of customer satisfaction, workshop efficiency, profitability, and compliance. This leadership role demands strategic thinking, team management, operational excellence, and a deep understanding of commercial vehicle servicing and customer needs. Key Responsibilities: - Plan, organize, and control all activities of the service department to ensure efficient and profitable operations. - Implement SOPs for vehicle intake, diagnostics, repairs, delivery, and follow-up. - Monitor workshop productivity, job card flow, bay utilization, and turnaround times (TAT). - Optimize parts availability and inventory coordination with parts department. - Ensure high levels of customer satisfaction through prompt service, clear communication, and resolution of complaints. - Develop and monitor systems for capturing customer feedback and improving service quality. - Oversee implementation of customer retention programs like service reminders, AMC renewals, etc. - Lead, mentor, and manage the service team including service advisors, technicians, supervisors, and support staff. - Define KPIs for team members and monitor performance against benchmarks. - Conduct training and skill enhancement programs for technicians and advisors. - Drive service revenue targets through increased throughput, value-added services, and upselling. - Monitor cost control parameters and ensure achievement of monthly profitability goals. - Analyze workshop reports, WIP (Work in Progress), and debtor aging to take corrective actions. - Ensure adherence to manufacturer guidelines, warranty processes, and internal quality systems. - Maintain compliance with statutory norms related to workshop operations. - Conduct regular audits and inspections to ensure hygiene, safety, and process adherence. Qualifications Required: - Experience: You should have 10-15 years of experience in automotive service operations, with at least 5 years in a leadership role. Prior experience in commercial vehicles service is mandatory. - Education: Diploma or Degree in Automobile/Mechanical Engineering; MBA is a plus. - Skills: Strong technical knowledge of commercial vehicle aggregates and diagnostic tools. Leadership and people management. Excellent communication and customer handling. Analytical mindset and problem-solving skills. Proficient in DMS (Dealer Management System) software. (Note: There are no additional details of the company mentioned in the provided job description.),
As a candidate for this role, you will be responsible for a balance of strategic vision and operational execution, coupled with strong leadership skills to excel in a dynamic environment. **Key Responsibilities:** - Strategic Leadership: Develop and implement strategies to enhance dealership profitability and market share in a competitive market. - Sales Performance: Drive sales growth by overseeing sales teams, setting challenging yet attainable targets, and ensuring efficient lead generation, management, and conversion. Emphasize fleet and corporate accounts for bulk sales opportunities. - Operational Efficiency: Establish, follow, and optimize structured workflows and procedures to guarantee efficiency and uniformity. - Customer Relationship Management: Foster strong relationships with key clients, fleet owners, and industry stakeholders to secure long-term loyalty. Handle escalations adeptly to uphold customer satisfaction in a challenging market. - Financial Health: Monitor the financial well-being of the dealership by managing costs, fostering revenue growth, and regularly analyzing P&L statements. - Team Management and Development: Lead, guide, and retain top talent across sales, service, and operations teams. Conduct consistent training and motivational programs to enhance employee performance. - Compliance and Risk Management: Ensure compliance with regulatory requirements and OEM guidelines. - Marketing and Promotions: Supervise marketing campaigns, concentrating on innovative, cost-effective strategies to attract and retain customers. - Service Excellence: Uphold a high level of aftersales service, elevating customer loyalty and encouraging repeat business. **Qualifications Required:** - General Management and Operations Management skills - Sales & Business Development expertise - Finance and Strategic Planning capabilities - Team Management background - Demonstrated success in Field Sales - Excellent communication and interpersonal abilities - Leadership qualities,