Customer Experience Specialist US Pharmacopeia

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As a Customer Experience Specialist (Voice of Customer) at USP, you will play a crucial role in supporting the Voice of Customer program. Your responsibilities will include assisting in the collection and analysis of customer feedback to generate actionable insights that drive improvements in customer satisfaction, loyalty, and overall experience. You will collaborate closely with the Senior Manager CX VoC to identify opportunities for VoC mechanism expansion, enhancement, or integration, as well as collect and analyze VoC and KPI data impacting customer experience. Key Responsibilities: - Support the design, management, and implementation of customer feedback collection metho...

Posted 3 days ago

AI Match Score

Apply

Customer Experience Specialist US Pharmacopeia

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide. At USP, inclusivity for all is valued, and building a culture with meaningful opportunities for mentorship and professional growth is recognized as important. From the s...

Posted 2 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.