162 Vna Jobs - Page 7

Mode – Work from Office (5Days). Shifts – Night Shifts US shifts. Notice – Immediate to 60 Days. Skills:- COMM's trainer, Universal trainer, corporate trainer, TNI, TNA, soft skills, Voice, and accent. Call:-9172726408Aparna

Hiring For Voice & Accent Trainer Key words- Communication trainer, Universal trainer, corporate trainer, TNI, TNA, soft skills, Voice, and accent. Location Mumbai, Bangalore & Gurugram. Shifts Night Shifts preferrable US shifts. Mode – Work from Office (5Days). Package – 13LPA. For More Information Contact Priyanka 9366772439 mail id-priyanka@manningconsulting.in

We, KGiS, are hiring for a Voice & Accent Trainer Job Location: Bangalore/Coimbatore Job Description: Training the new hires on Voice & Accent concepts. Coach the associates on call attributes. Provide feedback and coaching for the associates on the floor. Communicate using a neutral accent and excellent command of the language. Good knowledge of concepts of Voice & Accent. Fair knowledge of American Culture. Should have experience taking calls-International. Candidate Description: The trainer should be willing to travel to Coimbatore for at least 2 months for Train the Trainer, before taking up the role in Bangalore office. Should be flexible with night shifts/rotational shifts. Willingness to travel to Coimbatore /Bangalore on business requirements. Interested Candidate, Kindly Share your resume to divya.s@kgis.co / 7339454111

Role & responsibilities Responsibilities • Conduct training sessions on voice modulation, pronunciation, and accent neutralization. • Develop and implement soft skills training programs focusing on communication, teamwork, and interpersonal skills. • Evaluate trainee progress and provide constructive feedback to enhance learning outcomes. • Create training materials and resources to support training objectives. • Facilitate role-playing and interactive sessions to promote active learning. • Work closely with management to identify training needs and tailor programs accordingly. Preferred candidate profile 4-6 years of experience in voice and accent training and soft skills training. • Excellent communication skills in English, both verbal and written. • Proficient in using training tools and technologies for effective learning delivery. • Ability to assess training needs and design customized training programs. • Familiarity with adult learning principles and methodologies. • Strong presentation and facilitation skills. • Patience and adaptability to cater to diverse learning styles

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Develop and maintain training materials, including presentations, manuals, and online resources. Conduct regular performance evaluations to identify areas of improvement for employees' skill development. Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance. Provide coaching sessions to improve communication skills among team members. Desired Candidate Profile 1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training Needs Analysis), TNI (Training Needs Identification). Strong understanding of throughput management principles and ability to analyze data for continuous improvement. Package : Upto 4.5 to 4.8 LPA CTC INTERESTED CANDIDATES MAIL ME ON THIS: rozy.rozy1@teleperformancedibs.com

Soft Skills Trainer Location: Noida Graduate Total 5 years exp. in BPO and Min 2 years as Soft Skill Trainer- On Paper Salary: Up to 6.5 LPA 6 Days working Rotational Day Shift Excellent Communication Skills Required Candidate profile Conduct engaging Soft Skill Training sessions Perform TNI and TNA to design effective learning paths Create and deliver structured Training Modules Monitor and improve Throughput.

Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores. Motivating the advisors to improve their service and voice quality and reiterating importance of NPS. Design and run campaigns to improve the overall NPS for the process. Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas. Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments. Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION Graduation is mandatory. Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings. Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask. Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts. WORK SCHEDULE OR TRAVEL REQUIREMENTS: 6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST Work Profile will be Hybrid.

Should have exp. in international process training for BPO in customer service Monitor new employee training Design&develop training materials as required for coaching purpose Aware of all training related metrics ie;TNA,TNI,throughput and many more Required Candidate profile Min. 2 years of experience total 2 years exp as a Trainer on papers in a BPO company Open to work in rotational shifts Aware about TNA&TNI process Excellent Communication & presentation skills

Role & responsibilities Develop a schedule to assess training needs Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Role- Lead Communication Trainer Looking for 5 years of experience in International BPO Must have 2 years of exp in Communication/VNA training Location- Bangalore & Pune WFO| Rotational shifts CTC - 9-10 LPA Immediate joiners Contact- 9214334811 Aman

Looking for 5+ years of experience in CommunicationTraining Domain - Learning and Development Location- Pune | Bengaluru WFO| Rotational Shifts Any Graduate CTC- 10 LPA (69K in hand) Immediate joiners only Contact- 8529474615 Radhika

Hiring for a top BPM || Bengaluru 6 Years overall exp working in a BPO 2+ Years as a VnA/Soft Skills Trainer Sal upto - 9 LPA Share your resume on shikha@imaginators.co or whatsapp on 9599868088