162 Vna Jobs - Page 6

Minimum - 5 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Graduate/MBA Budget - Upto 15 LPA 5 Days (Rotational Shifts & Offs) Cabs Please Call - 9999869475 Required Candidate profile Minimum 5 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required

Role & responsibilities In these roles, you will be responsible for: • Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. • Reporting and tracking training effectiveness, project effectiveness • Interviewing new hires • Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: • Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) • Excellent Facilitation Skills • Coaching and Feedback • Proficient in MS office tools • Instructional Design Skills • Expat Canadian Contact on 7678666623

Hiring for : Voice & Accent trainer Location: Pune Max Salary: 12LPA Experience required: 3yrs+ as a VNA Trainer (In a international BPo mostly) Qualification: Graduate Shift: 24/7 Notice: max 30 days Call: 8291772291

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

We are hiring for US based MNC and job location is Bangalore on the contract of 2 years (Payroll - Mynd Solutions) Job Title - Technical Support Application Engineer The role is part of the KeysightCare Customer Support Organization, delivering post-sales customer support directly to key customers and strategic partners. The KeysightCare Technical Support Application Engineer is a key player in the customer value-chain and you are critical in supporting our customers technical problems. We are looking for an experienced RF&W Component Test application/product specialist engineer who can demonstrate a broad knowledge of instrumentation, applications and technologies. You will develop to get the go to knowledge expert within KeysightCare and will engage with customer and partners across EMEAI to deliver post-sales customer support. You will be a key contributor to the KeysightCare EMEAI regional strategy and will work across KeysightCare to lead projects requiring coordination with other functions, customers, third parties. The successful candidate must demonstrate a real passion for customer success and enjoy taking on complex technical challenges working in a customer facing deep technical environment. Responsibilities include: - Engage with customers, sales and/or service representatives across EMEAI to deliver post-sales customer support, solving technical questions of varied scope and complexity. - Manage day to day operations and workload expectations autonomously. - Share technical expertise across the EMEAI team and write deep technical articles for the customer knowledgebase - Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team. - Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs. - Deliver Getting Started and “Start Up Assistance” to customers remote and onsite. - Develop into the Component Test knowledge expert within KeysightCare for products and solutions Job Qualifications: - Bachelor and/or Master’s degree in Electronic and Communication Engineering. - Typically, 3-7 years relevant experience working in Vector Network Analysis, Impedance Analysis and DC Device Parameter Analysis. - Is familiar with calibration techniques, like SOLT, TRL, De-embedding in coax, waveguide and on-wafer. - Brings experience of testing passive and active components from filters to high power amplifier or mixers with VNAs. - Solid understanding of modern VNA measurements beyond S-Parameters like, gain compression, IMD, Noise Figure. - Requires in-depth technical knowledge and experience in job and ability to work independently. Solid understanding of RF/W fundamentals with practical experience using RF/W test equipment. - Solid understanding of the generation, demodulation and analysis of digital communication signals. - Advanced instrument programming skills with SCPI and instrument drivers with C++, C#, VEE, LabView, Python, MATLAB ® or VB, is an advantage. - Strong organisational skills, ability to multi-task, prioritise and work well under pressure. - A strong level of English written and Oral is essential for this role. - Extra languages are an advantage. - Understands the local market, customer needs and dynamics, strong communicator who can positively interact with customers. Interested candidates can directly share CV at pratibha@myndsol.com mentioning the job title in the subject line. This role can be converted to permanent role based on performance and client's requirement.

The Versant Trainer is responsible for delivering effective training on the Versant language assessment platform, aimed at improving language proficiency and communication skills among learners. This role involves conducting training sessions, developing educational materials, providing ongoing support, and collaborating with teams to integrate Versant assessments into broader training programs. Key Responsibilities: Conduct training sessions to educate learners on the Versant assessment tools and methodologies. Develop and customize training materials and curriculum to meet specific learner needs. Support learners throughout the assessment process, addressing questions and challenges. Evaluate the effectiveness of training programs and implement improvements based on feedback. Collaborate with HR and training teams to incorporate Versant assessments into existing training frameworks. Stay current with advancements in language assessment and instructional strategies. Job Responsibilities: 1. Conduct Training Sessions: Deliver engaging training sessions on the Versant language assessment platform. 2. Develop Training Materials: Create and customize instructional resources and curriculum tailored to learners' needs. 3. Provide Learner Support: Offer guidance and assistance to trainees throughout the assessment process. 4. Evaluate Training Effectiveness: Assess the impact of training programs and gather feedback for continuous improvement. 5. Collaborate with Teams: Work with HR and training departments to integrate Versant assessments into broader training initiatives. ODeX India Solutions Pvt. Ltd Job Description 6. Monitor Learner Progress: Track and report on the progress and performance of learners during training. 7. Facilitate Workshops: Organize and lead workshops to further enhance understanding of language skills and assessment strategies. 8. Promote Best Practices: Advocate for effective language learning strategies and the benefits of Versant assessments. Qualifications: 1. Bachelors degree in education, Linguistics, Communication, or a related field. 2. Experience in training or language assessment, preferably with Versant tools. 3. Strong communication and presentation skills. 4. Ability to engage and motivate learners effectively.

Job description Role: Senior Specialist Trainer (V&A Trainer) & (Process Trainer) Immediate Joiners Experience: 5+ years (2 years International Voice Process Mandatory for V&A) (1 years International Voice Process Mandatory for Process trainer) Location: Bangalore Sifts: Night (US Process) Mandatory Skills Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Coaching and Performance Management Ability to diagnose performance gaps and identify the training needs of a team of trainers. Ability to prepare coaching and development plan to help the team of trainers improve their performance. Documentation and Administrative Skill Able to participate during training, orientation and awareness programs such as QISMS, DPA, and the relevant company policies and standards. Able to report information security related incidents without any delay to the right authority. - Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality. Able to establish, implement and continuously improve the quality information security policies assigned to him / her. Conducts RCA and recommends solutions

Designation - Process Trainer Location- Turbe, Navi Mumbai Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days working with 2 rotational week offs Roles and Responsibilities Need someone from beauty/ hair care background. Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Design and deliver training programs for process, soft skills, accent, and product training across various levels of employees. Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and maintain training materials, including presentations, manuals, guides, videos, etc. Provide coaching support to trainees during on-the-job training (OJT) sessions. Monitor progress of trained employees through evaluation metrics such as TNI (Training Need Identification). Interested candidates can connect for further information- Simran Rana - 9137514621

We are Hiring for our Voice and Accent Team Designation : Associate Process Manager (VNA) India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : Voice and Accent / Communiacation Training in BPO Minimum Exp - 2-4 Year Experience in Voice and Accent (ONLY BPO VNA Training profile will be considered) Key Responsibilities: Conduct thorough assessments of call Center agents' language proficiency, identifying areas of improvement related to grammar, pronunciation, speech rate, and sentence construction. Develop and implement customized coaching plans for individual agents based on their language proficiency levels and specific needs. Deliver engaging and interactive coaching sessions that focus on grammar rules, proper pronunciation, clear speech delivery, and constructing coherent sentences. Monitor and evaluate agents' performance during live customer interactions, providing real-time feedback and guidance to help them improve their language skills on the job. Collaborate with the Training and Development team to integrate language coaching into the overall call center training curriculum. Maintain accurate records of agents' progress, coaching sessions, and performance outcomes. Stay up-to-date with industry trends, language learning methodologies, and best practices to continuously enhance the ffectiveness of language coaching programs. Strong knowledge of phonetics and phonology, with the ability to address common pronunciation challenges. Excellent communication and interpersonal skills, with the ability to provide constructive feedback in a supportive and motivating manner. Proficiency in using coaching tools, software, and resources for language instruction. Demonstrated ability to design and implement effective language coaching plans tailored to individual learners. Minimum Qualification : Any graduate with a minimum of 2-4 years of experience in Voice and Accent training within a BPO environment( Mandate) Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Candidate should have minimum 1yr of experience in a Voice process OR working as a soft skills trainer. Shift - Rotational Shifts Work Location - Bangalore / Vizag Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.

Voice Coach Exp- 4+ Years (2+ Yrs as Comms Coach) Loc- Gurgaon Pkg- Upto 9 LPA Skills- VnA Training, UK Accent, Comms Training, TNI, TTT, US/UK Process, BPO etc NP- 30 Days Nancy-8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Should have BPO experience.

Minimum - 5 Years+ Experience as a Communication Trainer (VNA Trainer) Budget - Upto 13 LPA Call on 7042331616 or drop cv on supreet.imaginators@gmail.com Please send cv's on email Required Candidate profile Excellent Communication Skills required Only from International bpo

Greetings from Ienergizer Urgent hiring for Process Trainer role at IEnergizer Noida Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 45K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE..Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from Office Kolkata and Bangalore only ..apply those who can relocate in Kolkata and Bangalore not for Delhi/NCR neither Hyderabad Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Hiring Now Role: Voice & Accent Trainer Min 4+ Years experience in an International BPO Min 2+ Years as a V&A Trainer Excellent Communications Immediate Joiners Preferred Rotational Shift/ Offs WFO Location: Bangalore/ Hyderabad Call Anumeha @ +91 6376649769

Experience Required: 3-8 Years Position : Analyst/ Sr Analyst Location : Mumbai (Vikhroli) Work Mode : Work from Office Shift : 27*7 Requisites for Role: Understanding of English grammar Subject Verb Agreement rules, Tenses and Transliterations. Different feedback mechanisms, particularly the GROW model. Training Needs Identification and Analysis, Root Cause Analysis and Quartile Management. Sounds in English Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal). Manner of articulation and Place of articulation of English sounds. How would you train new hires on English sounds? How would you correct sound corruptions? What are some common sound corruptions in people from different regions of India, and how would you correct them? (South v/w, East – v/b, z/j, s/sh, North – incorrect syllable stress, West – s/sh) Additionally, the candidate must – At least 2-5 years of relevant experience as a preprocess trainer, having conducted New Hire trainings on grammar and voice & accent. Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.) Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc. No observable errors in grammar and pronunciations. Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, knowledge of major sound corruptions in people from different regions International BPO experience.. Interested Candidates can reach on Neha 9599788568 neha.singh@mounttalent.com

Minimum - 5 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Budget - Upto 13 LPA 5 Days (Rotational Shifts & Offs) FEMALE CANDIDATES ONLY Call Vikas 8527840989 Email vikasimaginators@gmail.com Required Candidate profile Minimum 5 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required Must be blend of soft skills & process Trainer

Roles and Responsibilities Design and deliver soft skills training programs for BPO clients, focusing on communication, interpersonal, and behavioral skills. Conduct needs analysis to identify training gaps and develop customized solutions to address them. Develop process training materials and conduct OJT sessions to ensure effective knowledge transfer. Provide coaching and feedback to trainees to improve their performance and achieve desired outcomes. Collaborate with subject matter experts (SMEs) to design and deliver specialized trainings such as Voice & Accent, Customer Service, Call Center, Behavioral, Process, Soft Skills, Communication, Interpersonal, Leadership etc. Desired Candidate Profile 2-7 years of experience in BPO TRAINER role or similar industry. Strong understanding of soft skills concepts including communication, interpersonal, leadership, teamwork etc. . Excellent presentation skills with ability to engage audiences effectively. Ability to analyze business requirements through Training Needs Analysis (TNA). Proficiency in developing learning materials using various formats like PPTs, Handouts, Videos etc. INTERESTED CANDIDATES REACH ME ON THIS MAIL ID : rozy.rozy1@teleperformancedibs.com

Hiring for VnA Trainer - Bangalore Location 6 to 9 Years of relevant experience Salary Upto - 11 LPA Exp Must into Voice & Accent , TTT , TNA , TNI Excellent Communication Pls Whatsapp Cv to Saurabh 9818385050 & Write Vna (No Calls pls) Required Candidate profile Hiring for VnA Trainer - Bangalore Location 6-9 Yrs Exp Salary Upto - 11 LPA Exp Must into Voice & Accent , TTT , TNA , TNI Pls Whatsapp Cv to Saurabh 9818385050 & Write Vna (No Calls pls)

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Required Candidate profile Work from Office Kolkata and Bangalore only not for Delhi/NCR...Apply those who can relocate in Kolkata and Bangalore Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Candidate should have minimum 1yr of experience in a Voice process OR working as a Communications trainer Shift - Rotational Shifts Work Location - Bangalore / Vizag Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores. Motivating the advisors to improve their service and voice quality and reiterating importance of NPS. Design and run campaigns to improve the overall NPS for the process. Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas. Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments. Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION Graduation is mandatory. Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings. Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask. Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts. WORK SCHEDULE OR TRAVEL REQUIREMENTS: 6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST Work Profile will be Hybrid.

Voice and Accent Trainer Mode – Work from Office Shifts – Night Shifts Notice – Immediate to 60 Days Skills:-COMM's trainer, Universal trainer, Corporate trainer, TNI, TNA,Voice, and accent. interested can share your resumes to Lavanya(9361645614)

Foundever is Hiring for Communication Trainer (Voice & Accent Coach) Training Experience 2+ years (as Voice & Accent Trainer) Shifts - US 5 days working (Rotational week off) Location - Airoli, Navi Mumbai Work from Office Job Descriptions: Lead and direct the learning culture and vision in New hire batches Develop/implement training programs for New hire agents . Floor Support & BQ Management, Train on Neutralization of accent ,Cultural ,Behavioral Training Support the Learning manager by providing development to the on-site front line in order to deliver business objectives. Manage training programs and the learning experience for adult learners in a site. Support development programs. Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively. Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results. Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team. Conduct most complex training classes. Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness. Identify skill and knowledge requirements for agents through analysis of data from multiple sources. Develop standards for monitoring Agents/Advisors. Ensure that feedback programs provide Agents/Advisors with guidance to correct problems. Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate. Actively pursue self-improvement opportunities. Education (if beyond High School or equivalent: Degree, professional qualification or equivalent directly related work experience. Experience Target: 2-3 years proven success as an internal/external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners. Experience in benchmarking HRD best practices. Skills: Strong understanding of computer basics (Windows, Excel, Word, Email and Internet). Background in MCP minimum 2000 and/or Windows XP and 2003. Proven client relationship skills. Well-developed consultancy skills. Delivering and facilitating learning and development interventions. Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials. Ability to design and evaluate learning material create a facilitators guide and participants material to support technical programs. Experience in coaching, mentoring and developing others in a complex, fast paced environment. Results driven to achieve key objectives at a corporate and site level. A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions. Excellent interpersonal, organization and time management skills. Excellent listening, oral, and written communication skills. Ability to deliver both UK and US content Knowledge/Abilities: Strong background in Customer Service industry (call center preferred, but not essential). Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. Good judgment and the ability to express thoughts clearly and simply. Special Certifications (if appropriate--identify if required to perform the job or just preferred): Training and Development qualifications strongly preferred. Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues): Some travel and overnight stays (in country) required to support other sites. Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above) Flexibility in work schedules required as the role requires interacting with clients from different regions/ countries. Interested candidates can share CV to tejal.mohadikar@foundever.com