106 Vna Jobs - Page 2

We are hiring for US based MNC and job location is Bangalore Interested candidates can directly share CV at pratibha@myndsol.com mentioning the job title in the subject line. Looking for immediate joiners Job Title - Technical Support Application Engineer The role is part of the KeysightCare Customer Support Organization, delivering post-sales customer support directly to key customers and strategic partners. The KeysightCare Technical Support Application Engineer is a key player in the customer value-chain and you are critical in supporting our customers technical problems. We are looking for an experienced RF&W Component Test application/product specialist engineer who can demonstrate a broad knowledge of instrumentation, applications and technologies. You will develop to get the go to knowledge expert within KeysightCare and will engage with customer and partners across EMEAI to deliver post-sales customer support. You will be a key contributor to the KeysightCare EMEAI regional strategy and will work across KeysightCare to lead projects requiring coordination with other functions, customers, third parties. The successful candidate must demonstrate a real passion for customer success and enjoy taking on complex technical challenges working in a customer facing deep technical environment. Responsibilities include: - Engage with customers, sales and/or service representatives across EMEAI to deliver post-sales customer support, solving technical questions of varied scope and complexity. - Manage day to day operations and workload expectations autonomously. - Share technical expertise across the EMEAI team and write deep technical articles for the customer knowledgebase - Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team. - Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs. - Deliver Getting Started and Start Up Assistance to customers remote and onsite. - Develop into the Component Test knowledge expert within KeysightCare for products and solutions Job Qualifications: - Bachelor and/or Masters degree in Electronic and Communication Engineering. - Typically, 5-8 years relevant experience working in Vector Network Analysis, Impedance Analysis and DC Device Parameter Analysis. - Is familiar with calibration techniques, like SOLT, TRL, De-embedding in coax, waveguide and on-wafer. - Brings experience of testing passive and active components from filters to high power amplifier or mixers with VNAs. - Solid understanding of modern VNA measurements beyond S-Parameters like, gain compression, IMD, Noise Figure. - Requires in-depth technical knowledge and experience in job and ability to work independently. Solid understanding of RF/W fundamentals with practical experience using RF/W test equipment. - Solid understanding of the generation, demodulation and analysis of digital communication signals. - Advanced instrument programming skills with SCPI and instrument drivers with C++, C#, VEE, LabView, Python, MATLAB or VB, is an advantage. - Strong organisational skills, ability to multi-task, prioritise and work well under pressure. - A strong level of English written and Oral is essential for this role. - Extra languages are an advantage. - Understands the local market, customer needs and dynamics, strong communicator who can positively interact with customers. Interested candidates can directly share CV at pratibha@myndsol.com mentioning the job title in the subject line.

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 4-8 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & feedback 2. Voice audit process documentation as per business requirements 3. New hire training for new engineers. Documentation should be available on Attendance and assessment scores 4. Refresher training for every engineer. 5. Email / Chat audits based on business requirements. 6. Work with service desk competency tower and implement best practices 7. Work with Delivery team and identify voice training needs 8. Training scheduling as per business requirements, training plan review and approval. 9. Continuous improvement in Voice competency at account level 10. Develop voice skills of engineers to meet customer requirements in 6 months from date of joining 11. Ensure engineers attendance for trainings as planned unless there is a crisis impacting contractual deliverables 12. Define / Revise weekly and daily report formats as per business requirements 13. Publish daily, weekly, monthly & quarterly reports 14. Ensure availability candidates for walkin interviews 15. Complete voice screening of candidates in 24 hours during weekdays unless candidates list is more than 10 profiles 16. New hires training on voice and soft skills 17. Provide Timelines for CSAT scores achievement and sustenance 18. Improve & sustain CSAT scores on voice competency as per targets & timelines agreed with delivery 19. Weekly reviews with delivery team, Monthly & Quarterly reviews with delivery and customer 20. Participate in DSAT RCA review calls if the DSAT is due to voice competency issue .

Looking for 4+ years of experience in CommunicationTraining Domain - Learning and Development Location- Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

As a Silicon Design Validation Engineer at Lattice, you will have the opportunity to be part of a dynamic team working on cutting-edge FPGA projects. This role involves validating building blocks in FPGA on the board level to ensure functionality and performance according to design intent. The FPGA includes various IPs such as SERDES (PMA/PCS), Memory DDR (DDR4, LPDDR4, DDR5, etc.), DPHY, PLL, DSP, Fabric, I/O, among others. In this position, you will learn how to validate one or many building blocks within the FPGA and gain knowledge of the process and methodology required for validating IPs from planning to completion. You will work with advanced equipment, boards, and software/tools while developing validation and characterization plans for specific IPs, bench hardware, and software. You will also create test logic RTL to conduct validation and characterization tests, drive new silicon product bring-up, validation, and debug processes, and analyze data sheet parameters. The ideal candidate for this role is highly motivated to develop a career in Silicon Design Validation Engineering. You will have exposure to various areas including FPGA and its building blocks, IP validation, bench hardware and software development, and more. You will lead and manage teams, possess an electrical engineering degree, have expertise in high-speed Serdes interface characterization, high-speed board design, Verilog/VHDL, FPGA development tools, test automation development, statistical analysis concepts, and bench equipment for device characterization. To excel in this role, you should have strong written and verbal communication skills, be self-motivated, proactive, possess critical thinking skills, and demonstrate good problem-solving and debugging abilities. If you thrive in a fast-paced, results-oriented environment and are looking to contribute to a team-first organization, Lattice may be the perfect fit for you.,

Greetings from Access Healthcare Services, Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from the US, India and the Philippines, and our 27,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit https://www.accesshealthcare.com Title : Lead Trainer - Voice and Accent Coach Experience : 5+ Years Location: Ambattur Estate, Chennai **Graduation: Any graduate **Specialization: Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage Interested candidates can share their updated resume to nandhinik.outsource@accesshealthcare.com Eligibility Criteria: - 5+ years of experience in internal BPO - Minimum 3 years of experience in training language voice and accent in international BPO - Minimum 2 years of international calling experience - Conducted a minimum of 70 language, voice and accent training batches Experience in call auditing, coaching and feedback for a minimum of 1 year in an International voice process with extensive focus on language and call handling skills Core Skills: Listen to calls on the operation floor Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the CPs language skills, soft skills, and call handling skills Conduct language and voice & accent training for employees as per organization standards Monitor and provide feedback for bottom performers Ensure that the bottom performers move up the learning curve by means of special coaching sessions Conduct on the floor interventions through coaching and feedback models as defined by function/program Should have the ability to create flyers basis the observation on the call audits Use the various learning tools to enhance spoken capabilities Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed Maintaining and reporting audit/feedback/ coaching/ training records Training new hires on Fundamental Skills of Grammar and Voice & Accent Work with the operations stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs Evaluate trainees and obtain regular feedback from all the training done and update the supervisor on progress Ability to create PPT for the management reviews Identify bottom performers during audits and maintain their track record Interview new hire prospects on language, voice and accent during their tenure External Facing Description Lead Trainer - Learning and Development Strong communicational skill both written and verbal Should possess good knowledge of grammar, sounds, pronunciation, spellings, and vocabulary Should have knowledge on feedback mechanism and coaching methodologies Should possess good knowledge on creating session plans Should have good knowledge on MS office Articulate and confident standing up and delivering to large audiences Organized, a self-starter and an inspirational leader of your team Thankyou Nandhini nandhinik.outsource@accesshealthcare.com

V&A and English Language trainer from last 4-5 yrs scheduling, delivery & reporting. V&A certification from a reputed institute Willingness to travel and work in shifts Excellent Oral and Written communication skills. Karishma.imaginators@gmail.com

Job Description:We are urgently hiring skilled VNA Operators for the Nerolac Warehouse located at Goindwal Sahib, Amritsar . This role demands operational precision and adherence to client-specific warehousing standards. Key Responsibilities:Safely operate VNA (Very Narrow Aisle) forklifts in warehouse operations Perform stacking, picking, and storing of goods in designated racks Conduct routine equipment checks and report faults Follow warehouse safety protocols and ensure clean working conditions Support the warehouse team in day-to-day material handling tasks Candidate Profile:Experience: 1 to 3 years in VNA forklift operation (mandatory) Education: Minimum 10+2 (Senior Secondary) Skills: Good verbal and communication skills Basic understanding of warehouse safety and procedures Shifts: Must be flexible to work in rotational shifts Compensation & Benefits:CTC: Up to \u20b924,000/month (inclusive of PF & ESI) Accommodation: Provided if relocating from more than 40 km Opportunity for long-term engagement based on performance Professional and growth-oriented work environment

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 3-9 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & feedback 2. Voice audit process documentation as per business requirements 3. New hire training for new engineers. Documentation should be available on Attendance and assessment scores 4. Refresher training for every engineer. 5. Email / Chat audits based on business requirements. 6. Work with service desk competency tower and implement best practices 7. Work with Delivery team and identify voice training needs 8. Training scheduling as per business requirements, training plan review and approval. 9. Continuous improvement in Voice competency at account level 10. Develop voice skills of engineers to meet customer requirements in 6 months from date of joining 11. Ensure engineers attendance for trainings as planned unless there is a crisis impacting contractual deliverables 12. Define / Revise weekly and daily report formats as per business requirements 13. Publish daily, weekly, monthly & quarterly reports 14. Ensure availability candidates for walkin interviews 15. Complete voice screening of candidates in 24 hours during weekdays unless candidates list is more than 10 profiles 16. New hires training on voice and soft skills 17. Provide Timelines for CSAT scores achievement and sustenance 18. Improve & sustain CSAT scores on voice competency as per targets & timelines agreed with delivery 19. Weekly reviews with delivery team, Monthly & Quarterly reviews with delivery and customer 20. Participate in DSAT RCA review calls if the DSAT is due to voice competency issue .

Position Title: Customer Specialist- SME Location: Chennai Working Hours: Permanent Work from Office 5 days a week Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm) Holidays are followed as per Australian calendar. Position Summary: We are looking for a Customer Coordination Specialist/ Voice SME with excellent English communication skills and experience in B2B as well as B2C Australian customer service domain. This role requires training the team on the communication skills and Australian voice accent, and auditing the call recordings and conducting trainings and creating personalized improvement plans to enhance the communication and call handling capabilities of team. Key Responsibilities: Training and coaching: Design and deliver communication improvement training programs for associates, focusing on customer service, and effective English communication. Develop training content aligned with Australian English standards. Providing personalized feedback and guidance to associates to enhance their skills and performance related to communications. This includes auditing call recordings, identifying strengths and weaknesses and share feedback to determine areas for improvement. Creating personalized tailored plans to address specific associates needs. Evaluating different call scenarios and create customize scripts to support and built competence. Call Audits: Evaluating call quality based on criteria such as communication skills, and customer satisfaction. Verifying that associate follows established processes and procedures on call. Educational Qualification & Experience: Bachelors degree in any discipline. Minimum 3 years of experience in call audit and training for international voice support, (preferably in Australian voice process) Mandatory Skills: International Call center operations (Australian English) Training and coaching Quality assurance Contact Person: Mohana Priya/Sneha Lakshmi (9585269935/9176772470)

We KGiS hiring for Voice & Accent Trainer Job Location: Bangalore/Coimbatore Job Description: Training the new hires on Voice & Accent concepts. Coach the associates on call attributes. Provide feedback and coaching for the associates on the floor. Communicate using a neutral accent and excellent command over the language. Good knowledge on concepts of Voice & Accent. Fair knowledge on American Culture. Should have experience taking calls-International. Candidate Description: The trainer should be willing to travel to Coimbatore for at least 2 months for Train the trainer, before taking up the role in Bangalore office. Should be flexible with night shifts/rotational shifts. Willingness to travel to Coimbatore /Bangalore on business requirement . Interested Candidate Kindly Share your resume to divya.s@kgis.co / 7339454111

Looking for 4+ years of experience in Voice & Accent & Grammer Training Domain - Learning and Development Location- Bangalore & Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

Role- Voice & Accent Trainer Looking for 5 years of experience in International BPO Must have 2 years of exp in Communication/VNA training Location- Bangalore & Mysore WFO| Rotational shifts CTC - 9 LPA (62K in hand) Contact - aman24.ghrs@gmail.com

Job Title: Voice and Accent Trainer International BPO Location: Noida & Gurgaon (Gurugram) Shift: 24*7 Rotational Shifts Experience: 1 TO 3 years as a Voice & Accent Trainer in an International BPO (Mandatory) Job Summary: We are looking for a skilled and passionate Voice and Accent Trainer with experience in an International BPO environment. The ideal candidate will be responsible for enhancing communication standards by conducting VNA training focused on accent neutralization, pronunciation, clarity, and customer service etiquette for global processes. Key Responsibilities: Deliver voice and accent training for new hires and existing employees supporting international processes . Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. Develop and update training modules tailored to international customer service standards. Perform regular communication audits and provide floor support/coaching based on training needs. Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions. Conduct refresher and upskilling sessions to maintain high communication standards. Candidate Requirements: 13 years of experience as a Voice & Accent Trainer in an International BPO (mandatory). Excellent command of spoken English and familiarity with American/British accents. Hands-on experience in communication coaching and VNA delivery for global voice processes. Strong presentation, facilitation, and interpersonal skills. Flexibility to work in 24*7 rotational shifts and at both Noida and Gurgaon locations. Preferred Qualifications: Graduate in any discipline . Interested candidates

Hiring Trainer Sales Trainer/ Communication Coach/ VNA Trainer 5+ years Experience required Required Candidate profile Training Experience for aroun4-5 years in either of the following Skills: Sales/ Communication/VNA

Dear Aspirants!!.. Greeting from Sagility.. Hiring for Voice and Accent Trainer. Eligibility criteria: College Graduate/Higher Secondary Preferred certification: Train the Trainer/ TEFL/ IELTS Overall 4Yrs of exp At least 1 year of trainer experience in the BPO setting as a V&A/ Pre-process trainer Communications Skills: Excellent oral & written English Expert business and technical writing skills Computer Skills: Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, Ms Teams, blackboard, etc. Preferred: Familiarity with Articulate 360, Adobe Photoshop, Macromedia Flash or similar software Project Management: Preferred Project Management Certification/ LEAN/ Green Belt Certification Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem-Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Candidates should be flexible working with 24/7 shifts Two Way Cab Interested candidates can share their updated profile to seema.madhavi@sagility.com Can also reach out @ 8639685017. Thanks and Regards, TA Team. Sagility

Key Responsibilities: •Deliver voice and accent training for new hires and existing employees supporting international processes. •Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. •Develop and update training modules tailored to international customer service standards. •Perform regular communication audits and provide floor support/coaching based on training needs. •Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions. •Conduct refresher and upskilling sessions to maintain high communication standards. Candidate Requirements: •13 years of experience as a Voice & Accent Trainer in an International BPO (mandatory).Role & responsibilities Regards Trapti Singh 9911397154

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

T hese roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office GURUGRAM Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (6-day work week). How to Apply : Interested candidates can send their resumes to: swapnil.gupta@igtsolutions.com Contact : 7042379178 Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Role & responsibilities The candidate will deliver Business communication and soft skills, in-person classroom to different cohorts at our different client sites Monitor and evaluate the effectiveness of training programs through assessments and feedback. Conduct a training need analysis as per client need Provide coaching and feedback to trainees to help them come up the learning curve Conduct refresher or stratified training for batches that are bottom quartile Maintain key MIS related to all the above activities and ensure 100% compliance on reports Preferred candidate profile Minimum work experience of 2 years, training in Business communication/English language/Soft skills Excellent presentation and facilitation skills Ability to work in a fast-paced environment and adapt to changing requirements. Trainers should have the necessary documents required for Emp id creation/Background Verification Willing to work in a flexible shifts (if required) Should have excellent communications skills and English language skills Proficiency with MS Office Excel, PowerPoint & Word

Automotive Infotainment Domain,embedded C/C++, vehicle signals, AutoSAR, cybersecurity, Linux and RTOS concepts, and system architecture, VNA and anechoic chamber systems.

Excellent Voice and Accent skills in English Fluency with Great grammar is a must Need to know the techniques of coaching/training Must be able to work in shifts Expected to be a solution-oriented worker Office cab/shuttle Health insurance

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (6-day work week). How to Apply : Interested candidates can send their resumes to: swapnil.gupta@igtsolutions.com Contact : 7042379178 Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Mandatory Skills Required: Must have done Graduation. 1-2 years of experience in V&A, Communication and soft skills training. In-depth knowledge of Syllable, Vowels, Tenses and MTI. Strong analytical, problem-solving, and decision-making skills. Ability to mentor, train, and support agents. Interested candidates can share resume at Vaishali.vaishali27@teleperformance.com

Greetings from Infosys BPM Ltd., We are hiring for Customer Service Voice and Accent Trainer in Mysore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Mysore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Mysore Employment Type: Full-Time. Responsibilities Analysis: - Use appropriate research methodology and principles to carry out research ethically and effectively. - Identify improvement needs accurately. - Conduct training needs assessment and recommend appropriate program/s to meet those needs. - Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. - Determine multiple solutions /alternatives keeping in mind the various stake holders; select / recommend the optimal solution. - Use appropriate tools and methods for data analysis, collection, quality checks, and reporting. - Use basic analytical methods to identify problems for client scenarios and recommend solutions. Planning and Organizing: - Plan / schedule trainings and coaching while optimizing the resources available. - Ensure training/ coaching plan is executed in a timely manner. - Complete all administrative tasks on time. Facilitation (Customer Service training, Refreshers, Coach-the-Coach): - Use facilitation skills / experience for effective behavioural training. - Apply appropriate training / coaching methodology, processes, learning theories and inter-personal / group dynamics to deliver programs effectively. - Think on one's feet and adapt learning facilitation flow according to the trainees' WINs (Wants, Interests and Needs). - Extend follow-up support on the floor (via TLs, QAs, SMEs, Coaches) to sustain learning and improve performance. - Exhibit patience and dedication to bring participants up the learning curve. - Utilize relevant tools required to help participants learn and to extend support to them. Customer Service Domain and Voice & Accent Knowledge: - Proficient in V&A concepts and delivery (consonant and vowel sounds, anatomy of the mouth and articulators, syllable and word stress, accent neutralization technique) - Exhibit pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service (Lead by Example). - Consistently display strong customer service skills (courtesy, patience, helpfulness, sincerity, receptiveness, responsiveness, accountability, responsibility etc.). - Translate customer service business requirements into training / coaching action plans. High Impact Communication: - Mentor and guide through positive communication. - Utilize excellent oral and written communication skills. - Listen effectively and build rapport appropriately. - Remain receptive to feedback with a desire to constantly improve self. Consulting: - Work closely with the quality team to ensure consistency - Work closely with CS operations leaders to ensure improved performance Documentation / Reporting: - Use MS-Word, Excel and Powerpoint to report and document efficiently, effectively and accurately in a timely manner. Requirements Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Experienced in training / intervention calendar preparation. Advanced classroom training facilitation and coaching skills. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Qualifications Candidate must possess a Bachelors Degree in any field and be Voice and Accent (V&A) certified from a recognised institute. Min. 5 years call center experience and 2 years in training and coaching. Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: Should've been actively training as a V&A and English Language trainer from last 4-5 yrs; scheduling, delivery and reporting. V&A certification from a reputed institute Willingness to travel and work in shifts Excellent Oral and Written communication skills. Coaching Certification Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd