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12 - 20 years

0 - 3 Lacs

Hyderabad

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Practice Manager Infrastructure Services Responsibilities: • Provide leadership and oversight to the technology and services teams to ensure adherence to both project deliverables and operational KPIs are being met. • Partner across the organization to ensure seamless service delivery where Infrastructure services are the dependent systems. • Work closely with Services COEs and Customer Success to embrace and implement best practices, ensuring global consistency and standardization in service delivery. • Collaborate with cross-functional teams within services and the wider organization to drive IT innovation and efficiency. • Lead AOP (Annual Operating Plan) planning, drive cost efficiencies, and meet delivery targets while maintaining high service standards. • Leads IT Infrastructure specialists in multiple locations, ensuring alignment to strategy and daily operations. • Drive improvements in the service delivery model while adhering to the cost containment and operational efficiencies • Develop strong working relationships across technology teams and encourage systems solutions to meet business needs. Anticipates client needs, identifies, and champions opportunities for the development and implementation of new services and methods to meet or exceed client needs • Define and implement the infrastructure roadmap, aligning with business objectives of the customer • Oversee end-to-end infrastructure services, including migrations, modernizations, BCDR, VDI, networks, and DevOps. • Identify the new technical areas to increase the technology breadth across the practice to help business growth • Ensure high availability, performance, and scalability of infrastructure systems for the customers • Lead cloud strategy across public cloud and hybrid environments • Help the team design cost-effective cloud solutions, ensuring optimal performance, redundancy, and disaster recovery • Oversee design, implementation across infrastructure services • Help the infrastructure services teams in assessing the customer Cloud migration & modernization roadmap • Help the infrastructure services teams in preparing the customers for their migration strategy by making them understand the migration approaches such as Rehost, Rebuild, Rearchitect and Re-platform • Help the infrastructure team architects and technical managers • Design robust Microsoft Azure solutions • Implement Microsoft Azure infrastructure solutions • Design and Implementing a Server Infrastructure, Implementing an Advanced Server Infrastructure • Deploy and manage multiple environments to support agile development approaches • Create application ecosystem designs • Design and implement application infrastructure using Azure PaaS Services, AKS • Design and implement monitoring, logging and alerting solutions using Azure monitors, Prometheus/Grafana • Help customers to opt for DevOps practices • Prepare migration strategy or design that outlines the applications & servers, database servers, reporting servers & integration services in scope for the migration • Assess the customer infrastructure regarding Azure migration and help them in understanding cloud cost, compatibility, migration roadmap • Design and implement highly available network solutions to enable communication across Azure and between Azure and On-Premises • Migrate customer infrastructure to Azure • Implement highly available cloud-native solutions in Azure to host customer applications • Automate large-scale and repeatable deployments using ARM Templates/Terraform/Ansible • Optimize Azure cost using Azure Well-Architected Framework model, Azure Advisor, and cost management tool • Set up backup and disaster recovery for Azure infrastructure • Migrate databases to Azure using DMA/DMS • Set up backup, disaster recovery for Azure SQL Databases and Managed Instances • Migrate database infrastructure to Azure virtual machines using SQL transactional replication methodology, SQL Always-On availability groups to migrate on-prem SQL servers • Migrate various applications to Azure using application-specific replication methods • Deploy and configure basic availability groups and always-on availability groups for SQL servers in a single region and SQL servers in multiple Azure regions • Modernize applications using Azure PAAS services like Azure App Service, Azure SQL DB, Azure SQL MI, Azure Database for MySQL, Azure Database for PostgreSQL Requirements • Proven ability to lead large-scale projects and teams • Excellent communication and stakeholder management capabilities • Strong problem-solving and decision-making skills • Have a highly positive and collaborative mindset that excels to drive change, develop partnership, fosters trust and collaboration • Extensive experience defining overall strategy and innovation for a global organization • Ability to set and meet deadlines and manage related risks. Strong situational leadership instincts and abilities • Experience with defining and executing strategies and approaches around the technologies • Technical experience • 5-7 years of experience in managing multiple teams is preferred • 5-7 Years of experience with Azure migrations and solution designing (Mandatory) • 7-10 years of experience with VMWare Virtualization, vSAN Management, vMotion, VMWare HCX Migrations, VMWare SRM, Active Directory & DNS Management, Backup • 5+ Years of job-related experience deploying, maintaining and managing Azure infrastructures, Infra and Application deployment pipelines • 5-7 years of experience is designing network solutions • Deep understanding of DevOps principles and experience with configuring and running CI/CD platforms such as Azure DevOps • Hands-on experience with Terraform and Azure Deployment Manager • Deep understanding/strong working experience of CI/CD with Azure DevOps, Jenkins, Ansible, etc • Deep understanding/strong experience of Docker, Kubernetes, Terraform, Azure Deployment Manager • Hands-on experience in Azure using Azure Kubernetes Service, Azure Functions, Azure App Service • Infrastructure monitoring, logging & alerting with Azure Monitor, Prometheus/Grafana • Hands-on experience in debugging complex issues • Hands-on experience in at least one of the scripting languages (Python / PowerShell / Bash etc.) • Implementation/Administration/Troubleshoot/Support experience with following o Server Infrastructure Migration from • On-prem Hyper-v/VMWare/Physical to Azure (Mandatory) • Other Private/Public Cloud Platform to Azure (Mandatory) • Experience with following assessment tools o Azure Migrate (Mandatory) o Database Migration Assistant (Mandatory) o App Service Migration Assistant (Mandatory) o Movere • Experience with following migration tools o Azure Site Recovery/Azure Migrate (Mandatory) o Carbonite/Doubletake • Experience with following disaster recovery tools o Azure Site Recovery (Mandatory) o Veeam (Mandatory) o Zerto/SRM • Experience with following backup tools o Azure Backup for Server/Azure Backup for SQL (Mandatory) o Azure Backup Server (Mandatory) o Veeam/Commvault • Experience with following Azure Services (Mandatory) o Azure Virtual Machines o Azure Storage o Azure Disks o Azure DNS o Azure Private DNS Zones and Private Links o Virtual Networks/VNET Peering o Azure SQL Database/Azure SQL MI o Azure Database for MySQL/PostgreSQL o Azure AD • Experience with deploying and configuring SQL FCI/Always-on (Mandatory) • Experience with DMA/DMS (Mandatory) • Experience with Infrastructure Automation tools like ARM Templates/Terraform/Ansible (Mandatory) • Experience with PowerShell/Python scripting

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3 - 6 years

4 - 9 Lacs

Hyderabad, Bengaluru, Delhi / NCR

Hybrid

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Key Responsibilities Infrastructure Management: Install, configure, and maintain SOC lab hardware and software, in a highly virtualized environment, including servers, workstations, network devices, and security appliances. Perform regular system updates, patches, and upgrades to ensure security and performance. Monitor system performance and troubleshoot issues to minimize downtime. Lab Environment Configuration: Set up and maintain a variety of security tools and platforms used for training, testing, and simulation purposes. Create and manage virtual environments to emulate different network configurations and scenarios for training and testing. Security and Compliance: Implement and enforce security policies and procedures within the lab environment. Conduct regular security audits and vulnerability assessments to identify and mitigate risks. Ensure compliance with industry standards and regulatory requirements. Technical Support and Training: Provide technical support to SOC analysts and other staff using the lab environment. Assist in the development and delivery of training programs for SOC personnel on new tools, technologies, and procedures. Documentation and Reporting: Maintain detailed documentation of the lab infrastructure, including network diagrams, configuration settings, and inventory lists. Prepare reports on lab usage, performance metrics, and maintenance activities. Collaboration and Innovation: Work closely with SOC analysts, engineers, and management to understand their needs and incorporate feedback into lab improvements. Stay informed about emerging technologies and security trends to propose and implement innovative solutions in the lab. Qualifications Bachelors degree in computer science, Information Technology, Cybersecurity, or a related field. Relevant certifications (e.g., CompTIA Network+, Security+, Cisco CCNA, RHCE) are a plus. Experience with network administration, system administration, and security technologies. VMware Virtualization and vCenter server appliance and Virtual Networking Experience with both Linux and Windows Server/Desktop Operating Systems and Cloud services (Azure, AWS) Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills.

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2 - 6 years

6 - 15 Lacs

Bengaluru

Hybrid

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Job Description: Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process. The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Storage & Backup operations and, when necessary, to return systems to operational status. The job also involves leading communication between technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction. Strong and solid concepts on Virtualization. Share Datacenter Best Practice among other Technology peers & Teams in the GMS community and be required to actively look for and identify pro-active / issue prevention opportunities where these presents themselves. Supporting and troubleshooting complex Vmware / Virtualization issues in complex and widely distributed environment. Manage technical action planning across multiple customer / partner resources while leading development of Commvault technical action plan. Communicate Technical action plan, drive internal HPE Technical Teams / Customer / Partner communications. Capable of working constructively in a highly pressurized environment. Willing to work after office hours to manage critical customer escalations when necessary 24x7 availability as required for Out of Hours (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures. Skilled in utilizing methodologies for problem management and resolution of escalated issues. Provides highly innovative management of complex escalations. Create opportunities to increase the competence of the work group in a proactive and consistent way. Identifies and communicates possible process changes that will remedy inefficiencies as appropriate. Lead / drive virtual technical teams within HPE / Partner to isolate the cause of issue. Work with the different support Vendors, customer account team, HPE / Partner onshore and offshore teams, as well as other stakeholders like Managed Services Manager, Consultants, Customer Business Manager, Escalation manager etc. Negotiate to bring correct resources together to focus on an issue Plan and implement best practices. Knowledge & Skills: *Experience in designing, deploying, and managing VMware-based virtualization. *Expert-level proficiency in VMware vSphere, VMware NSX, and VMware vSAN technologies. *Document design, implementation, and troubleshooting procedures for VMware cloud solutions. *Expert-level proficiency in Disaster recivery solutions like SRM, Metro CLuster, Streched CLuster etc. *Expert-level proficiency in designing VMware environment based on Performance Requirement. *Strong scripting and automation skills using tools such as PowerShell, Python, or VMware PowerCLI. *Strong experience in Upgrading VMware components and tackling Issues during upgrades. *Expert-level proficiency in designing customer Workload specs based on the requirements from application. *Expert-level proficiency on Storage and network protocols supported by VMWare. *Fundamental Knowledge on Hardware, Network and Storage concepts is a must. *Solid understanding of cloud computing principles and architectures, including private, public, and hybrid cloud models. *Excellent analytical and problem-solving skills, with the ability to troubleshoot complex VMware issues and drive resolution. *Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. *VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) would be a plus. *Experience with other cloud platforms such as AWS, Azure, OLVM or Google Cloud Platform (GCP) is desirable. Experience : 4+ years of demonstrated experience in Vmware troubleshooting including service and support on Virtualization, vSAN. Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region. Demonstrate strong written and verbal communication skills. Certifications: VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP). ITIL Foundation certification preferred. Knowledge of Remote Support and Remote monitoring processes and concepts Knowledge on Service Now Interpersonal Skills: Demonstrated expertise with Vmware Virtualization including server hardware, linux, windows. Familiarity with VCenter, Vmware Vsphere, vswitches. Experience with vSAN Basic troubleshooting in Vmware environment. Experience managing multi node clustered setup. Experience in Vcenter and ESXi Patching. Familiarity with monitoring tools like Grafana/Nagios/Opsramp. Familiarity with the Server Storage connectivity basics. Experience in Incident/Change/Problem management and Root Cause Analysis Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. Exceptional Customer service skills, mindset & attitude. Be professional in all modes of interaction with our internal & external customers. Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively. The candidate must collaborate with other teams and individuals within the organization Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments. Actively listen and confirm problem details showing empathy for urgent situations Utilize effective negotiation skills which will lead to satisfactory issue resolutions.

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4 - 6 years

3 - 7 Lacs

Hyderabad

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Provide expert-level technical support and troubleshooting for VMware products, including vSphere, vCenter Server, ESXi, NSX, vSAN, and related components. Analyze and resolve complex issues related to VMware infrastructure, virtualization, cloud Required Candidate profile Bachelor's degree in Computer Science, Information Technology, or a related field is required, or equivalent work experience. 4-6 years of experience in a VMware support or administration role

Posted 3 months ago

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