Job Summary: We are seeking a skilled and detail-oriented System Administrator to manage and maintain our IT infrastructure. The ideal candidate will ensure the stable operation of the company’s IT systems, servers, and network infrastructure. This includes installing, configuring, maintaining, and optimizing all hardware and software. Key Responsibilities: Install, configure, and maintain servers (Windows/Linux). Monitor system performance and troubleshoot issues. Manage user accounts, permissions, and access rights. Maintain data backups and recovery operations. Ensure security through access controls, firewalls, and antivirus. Apply OS patches and upgrades on a regular basis. Monitor and maintain network infrastructure, including routers, switches, and firewalls. Provide support for hardware and software issues. Maintain documentation related to system configurations and procedures. Participate in disaster recovery planning and testing. Manage Endpoint DLP Solution like TrendMicro or Symantec. Manager MO365 Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 3+ years of experience in system administration or IT support role. Strong knowledge of Windows and/or Linux system environments. Experience with virtualization technologies (VMware, Hyper-V, etc.). Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus. Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Scripting knowledge (PowerShell, Bash) is desirable. Relevant certifications such as CompTIA Server+, Microsoft (MCSA/MCSE), or Red Hat Certified System Administrator (RHCSA) are a plus. Soft Skills: Strong problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Excellent communication and documentation abilities. Good time management and organizational skills. Show more Show less

Essential Knowledge and Skills Required : Monitoring of all Windows servers for performance issues & stability concerns. Administer web users & hosting accounts. Regular application installations, configurations, & day-to-day administration. Troubleshoot hardware & software issues as they arise. Work with IIS6 & IIS7 on a daily basis to support customers & ensure maximum uptime. Staying familiar with new versions of applications used on servers. Working with & troubleshooting all of the following, including, but not limited to: SMTP, POP, FTP, SSL, HTTP, HTTPS, DNS, RDP, TCP, ICMP & UDP. Use knowledge of each of the above listed technologies as related to the issue at hand. Work with basic applications & their ports: backup, MSSQL, MySQL. Work with permissions in Microsoft Server 2003/2008. Work with, troubleshoot, & diagnose ASP, ASP.NET, PHP, CGI, & Perl languages. Document issues & associated resolutions to problems. Knowledge of Virtualization Technologies, DNP, VMware, HyperV, OS Patching/Updates via centralize management, WSUS, Manage Engine. Antivirus management Symantec, McAFee EPO, Radius Server management with AD integration. Experience with a web hosting control panels, Plesk 8.6 or later & DNP/WebSitePanel is a plus, but not required. Be willing to work with & learn Server 2012/16/19 Advanced knowledge of Virtualization technologies like VMware, HyperV Clusters Educational Qualifications : B.E./ B. Tech in Computer/Electronic/IT or M.C.A or higher from a recognized university. Up to date and relevant ITIL certification. MCP/MCSE/MCSA/O365/Active Directory/Exchange Certifications. Microsoft Azure Certified Professional. Experience : 4 to 7 years of industry experience with strong windows domain knowledge and troubleshooting skills, scripting, debug and build tools. 1+ years of experience in performance tuning of OS, Application and Databases. Show more Show less

Dear Candidate, We are hiring a DevSecOps Engineer to integrate security practices into our CI/CD pipelines and development lifecycle. Ideal for engineers passionate about automation and security. Key Responsibilities: Embed security controls in DevOps pipelines Automate vulnerability scanning, compliance checks, and secrets management Collaborate with developers and security teams to remediate risks Monitor application and infrastructure security in real time Required Skills & Qualifications: Strong knowledge of CI/CD tools (Jenkins, GitLab, etc.) Experience with security tools (Snyk, Aqua, HashiCorp Vault) Familiarity with container security (Kubernetes, Docker) Bonus: Knowledge of cloud security posture management (CSPM) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services. The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioral skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Moderate level of relevant managed services experience. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Role Description Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical people and financial management (Hierarchical or Lateral) Outcomes 1) Mentor new team members in understanding customer infrastructure and processes2) Review and approve RCA prepared by team and drive corrective and preventive actions for permanent resolution3) Review problem tickets for timely closure. Measure incident reduction achieve by problem record for showcasing during Governance review4) Provide technical leadership for change implementation 5) Review CSI initiatives and aggressively drive for time bound closure to achieve optimization and efficiency goals6) Drive delivery finance goal to achieve project forecast numbers 7) Work on proposals and PIP for identified greenfield opportunity to increase revenue Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change tickets handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements10) Overall financial goals of project11) % of incident reduction by problem management12) Number of repeated escalations for the same technical issue Resolution/Response Outputs Expected: Daily review of resolution and response SLA for early intervention of SLA management Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Assist and lead technical teams to rope in technology experts for complex issues Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Define OLA between delivery layers (L1 L2 L3 etc) and enforce adherence. SPOC for any customer and leadership escalations Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Runbook/KB Review KB compliance and suggest changes. Initiate and drive periodic SOP review with customer stake holders Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) Resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Complete certification of respective career paths. Explore cross training possibilities for improved efficiency and career growth. Performance Management Update FAST Goals in NorthStar; track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members understanding the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Drive finance goals of the account. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server tickets to resolution4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage and backup enhancements. Perform change management.b. Skilled in in core fabric technology storage design and implementation. Hands on experience in backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage and backup team; review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design; Database schema creation and managementb. Identification of data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers witches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the and Backup technologies9) Tools:a. Proficient in understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database managementb. Knowledge in OS System and networking skills Additional Comments REQUIRED EXPERIENCE AND ABILITIES 1. Strong leadership of technical teams in a distributed environment 2. Hands on technical experience - Strong working knowledge of Developing, Designing and implementing large scale enterprise applications. 3. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills(Ability to prepare clear, concise, and persuasive communications with multiple stakeholders) 4. Demonstrated self-motivation and accountability; flexibility 5. Ability to recruit and develop cohesive teams 6. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers 7. Good knowledge of Agile process 8. Managing Distributed and Enterprise web applications with strong experience executing Java projects 9. Proven ability to understand technological infrastructure and how it relates to project solutions and integrations, demonstrate the relationship of data structures as they relate to integrated systems solutions on a healthcare system 10. Demonstrates excellent consultative, solution selling skills and technical leadership 11. Demonstrated ability to adapt to new technologies and learn quickly; ability to think abstractly 12. Bachelor of Engineering in Computer Science or equivalent degree 13. Ability to think out of the box and be innovative 14. Ability to resolve blockers of team members both technically and functionally REQUIRED TECHNICAL SKILL SET Must have: 1. Proficient in Java, J2EE with a good knowledge of its ecosystems 2. Solid understanding of fundamental design and architecture patterns such as: n-tier, Publish/Subscribe, REST, MVC, Microservices, Data Access (OR/M, DAO’s…etc.), Integration tools, Knowledge of SOAP, REST and XML technologies (XML, XPath, XSL, XML Schema, RNG, DTD, XQuery, DOM, etc.) 3. Good hands on experience with MVC, JDBC, RESTful, SOAP and Micro Services. 4. Experience with popular application frameworks, such as Spring, JSF, Struts, Spring MVC, Spring Boot, Prime faces… Etc and UI frameworks such as React,Angular,Jquery etc. 5. Experience in Database (SQL) database design, Query Development and performance tuning as applicable w.r.t Oracle/DB2 6. Experience / knowledge of healthcare systems and comprehensive understanding of large healthcare payer overall structure, processes, functions including Claims, Membership and Provider processing is an asset 7. Experience using tools like Jira, Confluence, MS SharePoint etc. is an asset 8. 5 or more years related experience in relevant technologies/roles; 8+ Overall experience 9. Adherence to best coding practices and principles 10. Good Knowledge of performance tuning and provide optimal code 11. Should have good exposure to CI/CD frameworks like Jenkins, Docker etc Nice to have: 1. Expert level experience with business and technical applications, or any combination of education and experience, which would provide an equivalent background 2. Multi database, multi-language or multi business application experience preferred 3. Experience with Rules Engines such as Drools Key Responsibilities 1. Lead offshore team in all aspects of application development 2. Coordination of development effort with onshore teams 3. Participates in developing application scope and objectives and preparing functional and/or technical specifications 4. Analyses and classifies complex change request and identifies and documents possible enhancements 5. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results 6. Codes and maintains complex components of information systems. 7. Develops and performs system testing and fixes defects identified during testing and re-executes unit tests to validate results 8. Participates in integrating activities with other IT departments for successful implementation and support of project efforts 9. Ensure team delivers with Quality and Performance Skills Azure,Aws,Aws Cloud,Azure Cloud Show more Show less

We are looking for candidates with the following requisites: Experience in Installation, configuration, Troubleshooting & Maintenance of VMware / Hyper-V/ Nutanix Knowledge on Server, Storage (SAN / NAS) Exposure on SAN Fabric, Storage LUN & Server Integration with Storage (HPe /EMC /Hitachi / IBM etc.) Exposure in Installation, configuration, Trouble shooting & Maintenance of OSE (Windows & Linux) Exposure in Cross Platform Migration & Backup Exposure on Security and Efficiency of IT infrastructure Experience in OEM coordination for implementation, troubleshooting & replacement. Good communication skills and problem-handling attitude Qualifications B.E./B.Tech./MCA/MSc. IT, 3 Years, Relevant certifications and having experience in Windows Administration. Show more Show less

Job Role : - Technical Project Manager/ Specialist Engineer (IT Infra System/Support) Experience : - 5 years experience (IT project management) 3-5 years experience (In using Wintel, M365, Intune, VMware, Azure, SolarWinds, and backup solutions) Job responsibilities : - implement the end-to-end delivery of APAC IT infrastructure projects, including client/server OS refresh, endpoint management deployment, backup infrastructure enhancements, monitoring services, and resource augmentation offshoring initiatives ensuring alignment with Regional/Head Office objectives, timelines, and best practices. (Not limited to Win11 migration, Win Server 2012/2016 upgrade, Intune related, Rubrik back-up, offshore operation related, Zscaler deployment, and SolarWinds project, etc that are initiated by regional or head office team) Collaborate and coordinate with cross-functional teams in APAC to deliver project objectives. Facilitate effective communication with stakeholders, providing regular updates on project status, risks, and issues. Prepare and present project documentation and reports to senior management. Identify project issue, risks and develop mitigation plan to ensure successful project delivery Monitor and control project progress to achieve project goals and objectives Job Requirements & Skills: - Bachelor?s in Engineering, IT, or related field. 5+ years in IT project management, with focus on infrastructure. 3?5 years? hands-on experience with systems like Wintel, M365, Intune, VMware, Azure, SolarWinds, and backup solutions. Experience delivering regional/global IT projects, including local support. Strong problem-solving and communication skills Skilled in vendor and IT team coordination. Preferred Qualifications (Good to have): - Experience in financial services. PMP, ITIL certifications. Exposure to multicultural environments and local IT regulations. Microsoft certifications (MCSA, MCSE, MCSD). Show more Show less

The Telephony Engineer will be responsible for setting up, configuring, and optimizing the VoIP telephony infrastructure required for the MCMC Consumer Call Centre System. This role demands expertise in Asterisk-based PBX systems, FreePBX administration, SIP trunking, IVR setup, call routing policies, and integration with CRM and reporting systems. Key Responsibilities: Design and deploy Asterisk/FreePBX systems on VMWare-based environments (on-prem or cloud). Configure SIP trunks (e.g., Twilio, Telnyx) and integrate with MCMC’s call infrastructure. Develop and optimize IVR flows, call queues, skill-based routing, fallback queues, and voicemail. Set up secure SIP communication protocols (TLS/SRTP). Integrate call handling with the CRM/ticketing system for call pop-up and auto-ticket creation. Monitor system performance and implement tuning as needed for concurrent agent load. Assist in security hardening of telephony components (firewall, fail2ban, IP restrictions). Document system configurations, call flow diagrams, and standard operating procedures. Perform testing and assist UAT teams with call simulation and end-to-end call flow validation. Support integration to MCMC’s SIEM system for call log forwarding (syslog configuration). Provide Level 2 technical support during hypercare and go-live stabilization. Required Skills: Hands-on experience with Asterisk (PJSIP, chan_sip) and FreePBX (12+ months). Strong knowledge of VoIP/SIP protocols, NAT traversal, and SIP security best practices. Experience configuring and managing SIP trunks. Familiarity with VMWare deployment, Linux-based PBX hosting (CentOS/Ubuntu). Basic networking skills (VPN, VLANs, firewall rules). Knowledge of call recording and monitoring features (Whisper, Barge, Record). Comfortable with CLI-based and GUI-based PBX administration. Familiarity with integrating telephony systems into CRM workflows (e.g., click-to-call, auto logging). Preferred Skills: Experience with Twilio, Telnyx, or other programmable SIP providers. Familiarity with Azure VM setup for telephony systems (bonus). Prior exposure to government or enterprise-scale contact center deployments. Understanding of VAPT hardening practices for VoIP systems. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Cloud Client Partner is an advanced subject matter expert and is also a quota-bearing sales persona. This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals. This role is recognized as the client’s trusted cloud managed services advisor and applies consulting led sales skills to engage and close opportunities with decision-makers. This role works directly with clients at a variety of levels, as well as other internal sales and delivery expert teams such as Client Managers and pre-sales services-type architects and post the sale; the delivery teams that will manage the client’s outsourced solution. Deals often involve alignment on business outcome led multi-product/multi-vendor cloud solutions with services. This role ‘champions’ the delivery teams’ understanding of the client’s solution requirements, and initiates improvement programs ensuring that the client remains committed to solutions which leads to more sales opportunities. Building and developing excellent stakeholder relationships with clients, fully understanding the client and the industry in which they operate will be a core focus of this role. The focus of this role remains on converting the client to a managed services client resulting in multi-year renewals; deals may involve a long sales cycle. As a Senior Cloud Client Partner, this role has the opportunity to partner with some of the biggest global organizations, helping them to convert to new business models. What You'll Be Doing Key Responsibilities: Creates demand and selling Cloud Managed Services solutions - Creates demand by assisting clients to identify and qualify current needs and effectively articulates how the company can add value through its Cloud services and solutions offering. Responsible for addressing the objections that a client may pose in moving to a Cloud managed services solution. Appropriately allocates and decides sales time between assigned clients and new prospect opportunities; yet ensure focus remains on the top clients/prospects and balance opportunity size with likely outcomes Sales partnership - The success of the services agenda and successful sales will rely on successful partnership with others; this will include regional leads and services teams to work on the best outcome for the client. Collaborates with partners and/ or vendors to drive select deals through vendor-based opportunities. Collaborates with broader organization such as the Offer Management, Commercial Architecture and Delivery teams to promote and support high-value services opportunities. Directs regional sales governance processes and Deal Clinics to profile opportunities. Managed Services industry trusted advisor - Responsible for building deep and long-term relationships with client leaders in a Managed Services opportunity and execute a competitive win strategy through understanding the client’s business requirements and competitive landscape. Directs the maintenance of a high level of relevant service knowledge to have meaningful conversations with clients; including the industry that the client operates in. Creates the knowledge base of organizational services solutions within a services practice by sharing best practices with internal teams as well as client teams; ensuring that internal teams are aware of typical client challenges Deal construct - Directs the build and supports commercial solutions for Managed Services solutions and design deals that meet client’s needs and ensure win/win solutions for both client and the company. Responsible for constructing the managed services deal including the commercial modelling, negotiate contractual terms, mitigate legal risk and obstacles, and move the proposal to close to meet assigned quota. Drives the sales process - Accountable for managing a pipeline of opportunities and creating and documenting a shared strategy to meet sales target such as net new customer pursuit plans to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals. Works across multiple sales teams and commercial architects to successfully position the service and see the opportunity through to closure. Works across multiple internal teams to ensure scope of work and proposals are tracked, managed and delivered on time. Creates and consults on the implementation of an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders. Responsible for ensuring data is accurate based on sales reporting standards to provide data-driven insights. Consults on the negotiation of deals with clients and lead the internal account management team to enable conclusion of services deals. Consults on the knowledge base of organizational solutions and services by sharing best practices, industry and technology trends with internal stakeholders and clients. Participates in regional reporting cadence as it relates to regional performance and major deal reviews. Knowledge and Attributes: Strong knowledge of cloud infrastructure principles and products. Understanding how networking works in a cloud environment to enable the design of effective solutions. Advanced understanding of and the ability to position the company’s services offerings that may span multiple technology domains across Managed Services, Support Services, Consulting Services and Technical Services. Advanced understanding of platform delivered services and how to articulate the value of standardized, centralized and optimized services. Proficiency in working with major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and others. Advanced understanding of broader IT infrastructure components, such as servers, storage, virtualization, and data centers. Conversant with a business outcome led approach to sales. Advanced familiarity with document management platforms. Advanced understanding of cybersecurity principles to ensure data security and protection during collaboration efforts. Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations. Have the legal knowledge to discuss contracting with the client and understand how to position terms as a value exchange. Advanced client-centricity coupled with problem solving. Advanced business acumen and negotiation skills to craft solutions that are beneficial to the organization and the client. Ability to pro-actively and independently identify and qualify opportunities, an entrepreneurial mindset if key. Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas. Quick learner to understand any new solutions that are ready to take to market. Academic Qualifications and Certifications: Bachelor's degree or equivalent in a Technical or Sales field or related. Certifications such as Scotworks and Solution selling is desired. Solution Selling/SPIN certifications is desired. Desired technology certifications include (any one or more) - Azure (AZ900 – Azure Fundamentals), AWS (AWS Cloud Practitioner), VMWare (VTSP or VTSP for AWS/Azure), ITIL (Version 3 or later). Required Experience: Advanced demonstrated track record of managed services solutions to large enterprise accounts. Advanced demonstrated experience structuring large, multi-year profitable contracts. Advanced demonstrated ability of building strong relationships with clients across all levels; but especially the C-suite. Advanced demonstrated experience of networking with senior internal and external people in the specialist area of expertise. Advanced demonstrated experience in managing the entire sales process, contracting process and legal implications of a deal. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

As a Senior System Administrator you will: ? Troubleshooting and maintenance of laptops and desktops. ? Managing and resolving hardware/software issues. ? Performing software installations and updates. ? Active Directory administration: user and group management, Group Policy, and authentication. ? DHCP and DNS server configuration and maintenance. ? Basic to intermediate knowledge of networking fundamentals. ? Configuring and managing switches, routers, and firewalls. ? Administering Office 365 services (Exchange, SharePoint, Teams). ? Managing hybrid and cloud-based infrastructure environments (Azure/AWS). ? Supporting and maintaining on-premises servers and infrastructure. ? Managing resources in Microsoft Azure and Amazon Web Services (AWS). ? Experience with cloud provisioning, storage, and networking. ? Implementing and maintaining security policies and practices. ? Ensuring compliance with organizational and regulatory standards. ? System monitoring and performance tuning. ? Maintaining up-to-date technical documentation. ? Working with cross-functional teams and vendors. ? Escalating critical issues and ensuring resolution in a timely manner. Skills Required : � 3+ years in a system administration or infrastructure support role. � Proven experience managing both on-premises and cloud infrastructure. � End-User Support: Laptop/Desktop hardware troubleshooting, OS support. � Operating Systems: Windows Server, Windows 10/11. � Directory Services: Active Directory, Group Policy. � Networking: DHCP, DNS, VLANs, Switches, Firewalls. � Cloud Platforms: Microsoft Azure (required), AWS (preferred). � Productivity Suites: Office 365 administration. � On-Prem Infrastructure: Server management, backups, virtualization (VMware/Hyper-V). � Security Tools: Endpoint protection, firewall rules, MFA, conditional access. � Scripting & Automation (preferred): PowerShell, Bash, or Python Show more Show less

Role Network/Infrastructure Lead Responsibilities Design, deployment, and support for storage, backup, and networking devices/systems Investigate network issues and bring to resolution within stated SLA parameters Provide root cause analysis to support team & customers upon request Responsible for planning, implementing, and supporting changes to various infrastructure systems Review and assist with backup recovery planning & testing Collaboration with various teams supporting complex environments to troubleshoot issues Escalation point for support engineers Interact with hardware and software vendors to ensure timely resolution of issues Periodic recommendations to clients to optimize performance, availability, and resource cosumption Participate in training and mentoring of junior team members Developing and maintaining systems architecture & common procedure documentation Required Skills: EducationAssociates or Bachelors degree in IT, Computer Science, or related field and/or equivalent work experience CompTIA A, CompTIA Network certifications 5 plus years of experience in administration, support, design, and implementation of: Network infrastructure Experience with Routing (BGP, RIPv2, OSPF, EIGRP) Experience with Switching (VLANs, Capacity Planning) Experience with WAN (MPLS, VPN) Familiarity with VOIP & Wireless Deployments 2-5 Years Of Support-level Experience With SAN technologies such as EMC, Nimble, NetApp, and HPE Backup technologies such as Veeam, Barracuda, eVault, Veritas, BackupExec, and Commvault VMware virtualization technology Excellent analytical, troubleshooting and problem-solving skills Excellent written and oral communications skills Experience with service delivery in a 24 x 7 x 365 environment Self-starter who can work effectively independently as well as in cross functional team environments Nice to Have Skills Experience with AWS Route 53, Azure Traffic Manager and Global availability strategies Experience with Azure ExpressRoute and/or AWS Direct Connect Infosec experience Cisco or related network certifications VMware certifications ITIL v4 certification Mandatory Skills Network infrastructure SAN technologies such as EMC, Nimble, NetApp, and HPE CompTIA A CompTIA Network certifications Routing Switching Show more Show less

Role Network/Infrastructure Lead Responsibilities Design, deployment, and support for storage, backup, and networking devices/systems Investigate network issues and bring to resolution within stated SLA parameters Provide root cause analysis to support team & customers upon request Responsible for planning, implementing, and supporting changes to various infrastructure systems Review and assist with backup recovery planning & testing Collaboration with various teams supporting complex environments to troubleshoot issues Escalation point for support engineers Interact with hardware and software vendors to ensure timely resolution of issues Periodic recommendations to clients to optimize performance, availability, and resource cosumption Participate in training and mentoring of junior team members Developing and maintaining systems architecture & common procedure documentation Required Skills: EducationAssociates or Bachelors degree in IT, Computer Science, or related field and/or equivalent work experience CompTIA A, CompTIA Network certifications 5 plus years of experience in administration, support, design, and implementation of: Network infrastructure Experience with Routing (BGP, RIPv2, OSPF, EIGRP) Experience with Switching (VLANs, Capacity Planning) Experience with WAN (MPLS, VPN) Familiarity with VOIP & Wireless Deployments 2-5 Years Of Support-level Experience With SAN technologies such as EMC, Nimble, NetApp, and HPE Backup technologies such as Veeam, Barracuda, eVault, Veritas, BackupExec, and Commvault VMware virtualization technology Excellent analytical, troubleshooting and problem-solving skills Excellent written and oral communications skills Experience with service delivery in a 24 x 7 x 365 environment Self-starter who can work effectively independently as well as in cross functional team environments Nice to Have Skills Experience with AWS Route 53, Azure Traffic Manager and Global availability strategies Experience with Azure ExpressRoute and/or AWS Direct Connect Infosec experience Cisco or related network certifications VMware certifications ITIL v4 certification Mandatory Skills Network infrastructure SAN technologies such as EMC, Nimble, NetApp, and HPE CompTIA A CompTIA Network certifications Routing Switching Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Required Experience: Minimum 4+ yrs. Cisco: Nexus9k, Cat 9200 L, Cat9500, isr4400, WSA S395 Creating POA for New Implementation – Preparing and developing the Plan of Action for the new network implementation. Single Point of Contact for All Network Issues – Acting as the primary point of contact for any network-related issues. Automating Configuration through Scripts – Streamlining and automating configurations using scripts for enhanced efficiency. Providing Suggestions for Network Improvements – Offering recommendations for network enhancements based on performance reviews and current needs. Creating Proxy Policies – Developing proxy policies as per user requests to ensure appropriate access controls. Guiding and Providing Inputs to Engineers – Assisting engineers by offering direction and technical insights on network design and configuration. Ensuring Device Compliance with Audit Requirements – Ensuring that network devices are compliant with audit standards and requirements. Providing SOP for Clients – Creating Standard Operating Procedures (SOP) documentation for clients to ensure consistent network operation. Giving Technical Guidance to Management and Team – Offering technical guidance to both the management and team to align on network goals and strategies. Creating technical docs, Providing Design Changes, and Understanding for New Implementation – Developing detailed technical docs, diagram and supporting design changes and implementation understandings for new project Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Under general supervision, follows established policies, processes, and procedures to provide technical support to end users on various products, services, and issues. Proactively troubleshoots and communicates with clients through tickets, telephone calls, in-person interactions, and email requests. Documents, tracks, and monitors client issues to ensure timely resolution. An L2 Support Engineer also monitors and performs preventative maintenance on various products, services, and data center infrastructure while tracking results, and issues, and working toward a resolution with other teams as needed. Responds to inquiries and/or provide information upon request from clients, employees, or vendors. Role & Responsibilities  Excellent communication skills – both verbal and written.  Effective listening skills.  Product support, software usage assistance & operational advice.  Problem diagnosis, root cause analysis & corrective action.  Escalation points for issues being escalated from Level 1 globally.  Handle requests presented from any customer, partner, or site worldwide.  Providing technical support product software products to external Customers.  Manage/Respond to user tickets and address the application issues.  Open to flexible work timings.  Experience in providing contact center support.  Experience utilizing call management and trouble above-averages.  Demonstrate proper phone etiquette.  Possesses strong customer relations skills.  Ability to prioritize appropriately and multi-task effectively. Competencies and Technical Skills  Excellent written and verbal communication skills for coordinating across different teams in English  Providing L2 technical support to respective L1 engineers with defined SLAs.  Monitoring and administrating network (Switches, Firewall, Routers, Wireless equipment) and server.  L2 Support for troubleshooting server hardware and Operating system-related issues.  Operating Systems Windows. Mandatory Skills  Microsoft Windows Server, all versions  Microsoft Windows 10 and 11  Microsoft 365 – Email, Intune, Teams, Sharepoint  Anti-malware software experience  Patch installation and management  Microsoft Office Products  Understanding of connectivity and WAN technologies  Basic understanding and troubleshooting for network connectivity Preferred Skills  Citrix technologies  Active Directory  Azure Active Directory  Scripting  VMware technologies Show more Show less

We are seeking an experienced Cloud Network Engineer who will be responsible for the planning and deployment of cloud network infrastructure. This engineer will plan, cost, upgrade, design, support and create new and enhanced hybrid cloud networks. Key Responsibilities. Engage in and improve the lifecycle of services, from inception and design, through deployment, operation and refinement. Build reusable designs and systems that promote scale, reliability, security and efficiency. Support the software and systems that manage the network, and function as technical, engineering and operational subject matter expert. Participate in on-call schedule with other members of the team providing third-tier support while solving complex issues. Support the deployment and lifecycle of IP telephony and conferencing solutions. Bachelor's degree in Computer Science, Engineering, or closely related field preferred. Minimum of 7 years of network engineering experience and 2-3 years of cloud network engineering experience required. (GCP experience is highly desirable). Hands-on experience regarding cloud networking (GCP preferred), understanding of core infrastructure/network services in the cloud, TerraForm, automation, logging/monitoring is required. Google Network certification is a big plus. Experience with multi-cloud and hybrid data center technologies. Experience with Cisco Networking (routers, switches, Meraki APs) infrastructure desirable. High level understanding of Cisco Viptela SD-WAN. Good understanding of Routing protocols like OSPF, EIGRP, BGP, TCP/IP, NAT and security protocols like TACACS/RADIUS Experience with network management systems such as Solarwinds, NetQoS Hands-on experience configuring, deploying, and maintaining Cisco-based networks Familiarity using virtual machines in a VMWare ESX environment

Senior Windows Enterprise Engineer Navaera Worldwide is a global, full-service firm specializing in advanced knowledge management products and services that empower financial organizations to improve operational efficiency, manage risk with data-informed decisions, detect fraud and gain competitive advantages. The privately held company has diverse clients around the world, including major corporations in the financial services sector as well as small and medium-sized enterprises. At Navaera Worldwide, we provide potent and scalable business products and solutions to organizations of all sizes. Navaera Worldwide has offices located in three continents with global headquarter based in New York. Other offices are in Toronto, Canada & Vadodara, India. We are seeking a talented and experienced Windows Enterprise Engineer to join our dynamic team. As a Senior Windows Enterprise Engineer, you will play a crucial role in ensuring the stability, security, and optimal performance of our Windows-based IT environments. You will collaborate with a diverse group of IT professionals to deliver exceptional service to our internal stakeholders. Responsibilities · Perform day-to-day system administration tasks, including server and workstation setup, configuration, maintenance, and troubleshooting. · Monitor system performance and proactively address issues to ensure uninterrupted operations. · Implement and maintain security measures to protect systems from threats and vulnerabilities. · Maintain Microsoft Exchange On-Premises systems and related sub-systems for high availability and optimal performance. · Maintain Active Directory infrastructure for high availability and optimal performance. · Coordinating and performing configuration changes and application upgrades for Microsoft systems, including Windows Servers, Microsoft Exchange, and workstation environments using WSUS Manage and troubleshoot Active Directory services, including domain controllers, group policies, and user accounts. · Collaborate with cross-functional teams to ensure seamless integration of Active Directory with other systems and applications. · Develop and maintain PowerShell scripts to automate routine tasks and streamline administrative processes. · Monitor and optimize Active Directory performance, security, and capacity. · Provide technical support and guidance to end-users regarding Windows environment issues. · Provide support, if required for any P1 level ticket during off business hours. Qualifications Minimum five years of experience in Microsoft related system engineering, administration, or support with at least three years’ experience in Exchange On-Premises and Active Directory administration with a large corporation. Experience with VMWare vSphere 8.0 and Windows Server 2016 and up Experience with VMWare Site Recovery Manager is preferable. Experience with Ninja, Ansible, Chef, Puppet is preferable. Basic knowledge of networking, specifically Cisco devices, including Nexus and Catalyst switches and routers. Strong proficiency in PowerShell scripting skills to automate messaging processes and reporting. Experience with HPE Nimble Storage is preferable. Experience with email security and protection solutions. Strong English communication, collaboration research and problem-solving capabilities. Ability to provide clear instructions to IT partners, explaining how the software works to the customer and being available to answer any questions that may arise. Using analysis and critical thinking skills to determine and assess the customer's needs and meet or exceed their expectations. Ability to manage multiple projects and rapidly changing priorities. Applying keen attention to detail and organization to work on numerous parts of a system or application at the same time while being accurate and thorough. Excellent time management, decision-making, interpersonal, and organizational skills. Desire to provide superior customer service. Ability to prioritize, coordinate and complete tasks to meet deadlines and within company quality standards A bachelor’s degree is required. Microsoft MCSE, MCP, VMware or Azure certification a strong plus Job Type: Full-time Pay: ₹887,505.61 - ₹1,816,892.66 per year Benefits: Health insurance Provident Fund Schedule: Monday to Friday Application Question(s): What is your notice period in days? Are you ready to relocate to Vadodara, Gujarat? What is your current annual CTC? What is your expected CTC? Do you have working experience of VMware, Exchange? Work Location: In person Speak with the employer +91 7874724448

Job Profile - Network Engineer Location: - Chennai Level: - L3 Engineer Shift : Flexible to work in US timings Responsibilities: Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf architectures, VXLAN, BGP EVPN, etc.). Own critical customer escalations, drive root cause analysis, and coordinate with product engineering for fixes and enhancements. Mentor L1 and L2 engineers through real-time collaboration, training and lab sessions. Deliver high-quality technical solutions and guidance in both reactive and proactive support scenarios. Collaborate cross-functionally with engineering, PLM, product quality, and supply chain team. Create and deliver technical content (knowledge articles, whitepapers, best practices) to scale expertise across HPE and our customers. Actively contribute to customer success by identifying trends and recommending improvements to network architectures and supportability. Participate in on-call rotations and act as a technical lead during Severity 1 customer escalations. Education and Experience: Bachelor’s degree in Engineering, Computer Science, or equivalent experience. 5+ years of relevant technical experience in Data Center Networking. Previous experience in a Level 2/3 technical support or advanced escalation role. Required Skills and Qualifications: Expertise in Data Center Networking technologies: VXLAN, BGP EVPN, OSPF, BGP, MPLS, STP, etc. Deep understanding of Layer 2/Layer 3 networking, SDN/NFV environments, and fabric-based architectures. Proficient in analyzing network packet captures, system logs, and advanced diagnostics. Hands-on experience with hardware/software platforms from Aruba, Cisco, Juniper, Arista, or similar. Strong communication and customer engagement skills, with the ability to work under pressure. Industry certifications strongly preferred: Aruba Certified Professional or Expert (ACSP/ACDX), CCNP/CCIE, JNCIP/JNCIE. Preferred Qualifications: Experience with network automation (Python, Ansible, Terraform) is a plus. Knowledge of virtualization (VMware NSX, Hyper-V) and cloud networking (AWS, Azure) is advantageous Show more Show less

Cloud Engineer SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects Roles and Responsibilities : Perform backend QA testing for Google Cloud-based labs to ensure functionality, accuracy, and learner usability. Update lab manuals and instructional content to align with changes in Google Cloud UI, CLI commands, and services. Troubleshoot and resolve issues reported via Buganizer, including command mismatches and lab execution failures. Monitor ongoing changes in cloud services and proactively apply updates to impacted labs. Debug and maintain Terraform and shell scripts for provisioning and startup of pre-created lab resources. Collaborate with developers and support teams to ensure labs meet quality standards and learner expectations. Leverage certifications in Terraform, GCP, and AWS to ensure technically sound lab design and QA processes. Qualifications and Technical Skills: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 1 year of experience in a Cloud Engineer role within a GCP environment, with hands-on exposure to cloud infrastructure, services, and troubleshooting. Proficiency with Google Cloud Platform (GCP) services, including CLI tools and console navigation. Experience with basic Terraform and shell scripting (e.g., Bash) for infrastructure automation and lab provisioning. Familiarity with version control systems (e.g., Git) and issue tracking tools (e.g., Buganizer, Jira). Ability to test, debug, and validate technical training content or infrastructure-as-code resources. Skilled in identifying and resolving content-related bugs, command mismatches, and lab execution issues. Show more Show less

Years of experience: 5-10 years Job Location: Pune/Chennai Must-Have Hands on Flexera tool & Technical licensing on Microsoft & Oracle or any other major vendors Good-to-Have Hands on experience working on ServiceNow CMDB Role descriptions / Expectations from the Role Publisher onboarding & ELP creation in Flexera tool for all publishers Review compliance position for the onboarded publishers and take action in order to be compliant Review license contracts & maintenance agreements and respond to compliance audits Manage inventory alerts in flexera and prepare reports to show the inventory accuracy Manage license true up & reconciliation Manage unlicensed, unmanaged & unauthorized installations Manage integrations (VMware, ITAM, SaaS API) Manage issues related to flexera beacon servers & agent deployments Show more Show less

Job description: 2-4 Years of relevant experience on Windows, VMWare virtualization 24/7 Rotational Shift Mandatory Work from Office (weekly 3 days) AD Group Management, tracking lockout source, OS related BAU Tasks, DNS record creation and Deletion. Disk Space clean-up of system drive, OS Health Check, All OS related BAU task, Post Patching Validation, OS resource Uplift (Uplifting Disk, CPU and Memory), Disk extension for Physical. Servers Physical and Virtual Server Build and Decommission. Package Deployment Hardware Break-fix management, Coordination with Hardware vendors, on demand firmware. Upgrade BAU supports cluster related issues, Cluster disk extension, health checks. VMWare VM health check, VM tool upgrade, Compute resource (CPU, RAM, Disk) uplift for Windows VMs Management of Incident Ticket / RITM / Change request related to Windows server, and VMWare. Troubleshoot backup failure and configuration related issue. Provide possible support during DR Test. Work on Service improvements Primary: Wintel Server Support VMWare AD user and group management, DNS, DHCP Cluster, Disk Management ITIL Process Knowledge Server build and decom Package Deployment Backup failure troubleshooting Locations: Pune, Noida & Bangalore Show more Show less

Role:L3 Support Engineer Skills:PowerShell, Bash,VMware, Hyper-V, AWS, Azure, GCP Experience-7+ years Notice period-Immediate to 15-20 Days Location -Mumbai Email on ************* Roles and Responsibilites:- Troubleshoot and diagnose IT infrastructure issues, including network connectivity, server problems, and application errors. Analyse system logs, performance metrics, and other data to identify root causes of problems. Implement solutions to resolve IT incidents, following established procedures and best practices. Document technical issues, resolutions, and workarounds for future reference. Escalate unresolved issues to vendors or senior IT staff when necessary. Assist L1 and L2 support engineers in resolving escalated issues. Participate in the development and implementation of IT documentation, including standard operating procedures (SOPs) and knowledge base articles. Stay up-to-date with the latest IT trends and technologies through ongoing training and certification. Perform routine maintenance tasks on IT infrastructure, ensuring system availability and performance. Assist with IT projects as assigned, including system migrations and upgrades. Maintain a strong understanding of IT security best practices and implement security protocols to protect company data. Communicate effectively with internal and external stakeholders, including end-users, vendors, and IT colleagues. Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP). In-depth knowledge of Windows Server administration and troubleshooting. Experience with Active Directory, Group Policy, and user management. Proficiency with scripting languages (e.g., PowerShell, Bash). Experience with virtualization technologies (e.g., VMware, Hyper-V) (desirable). Experience with cloud computing platforms (e.g., AWS, Azure, GCP) (desirable). Show more Show less