About Our Group This team is responsible for storage firmware development and product sustenance engineering. It takes care of complete software design and development methodologies for DevOps. About The Role - You Will Effectively communicate and document software design and effectively listen Discuss technical problems with customers, the test team, and the development team Participate in detailed code inspections and will have experience developing storage systems Lead the multiple components and provide the technical direction and support needed to develop the new feature /functionality customer issues Drive complete firmware design and development of storage-based products while managing all crossfunctional teams Participate in customer calls for requirement gathering and translate into firmware design and development aspects About You Strong C/C++, Python Skills Knowledge of embedded multi-threaded RTOS application development, Linux user process, and device driver development, including multi-threading and inter-process communications Knowledge of Hypervisors/ESX/Virtualization preferred, VMware/Virtual Volumes( VVOL's) preferred Understand the strengths of software engineering teams and internal issues Technical and process exposure as depth and breadth, Problem solver and initiator Team player and works with the team in synergy Your Experience Includes RAID controller system or other storage controller systems Software design and development methodologies Embedded multi-threaded RTOS application development Object-oriented analysis, design, and development methodology Web based Application development both frontend and backend Preferably worked on Storage Management Agile/SCRUM methodologies Location: Pune, India Our site in Pune is dynamic, both in our cutting-edge, innovative work, as well as our vibrant on-site food, and athletic and personal development opportunities for our employees. You can enjoy breakfast, lunch, or dinner from one of four cafeterias in the park. Take a break from your workday and participate in one of our many walkathons or compete against your colleagues in carrom, chess and table tennis. Learn about a technical topic outside your area of expertise at one of our monthly Technical Speaker Series, or attend one of the frequent onsite cultural festivals, celebrations, and community volunteer opportunities. Location : Pune, India Travel : None Show more Show less

Job Title: Enterprise Solution Specialist III – Storage Location: Noida Job Summary: We are looking for an experienced level 3 Storage Engineer with expertise in Pure Storage, Dell EMC Unity, AWS storage services, and Cisco MDS switches to design, manage, and optimize our hybrid storage infrastructure. The ideal candidate will ensure high availability, performance, and security across on-premises and cloud storage environments while leading troubleshooting and automation initiatives. Key Responsibilities: On-Premises Storage Management: Pure Storage: Administer Pure Storage FlashArray//X, //M, and //Systems, including provisioning, replication (Active Cluster, Snapshots, Async/Sync), and performance tuning. Troubleshoot Purity OS, NVMe-oF, VMware/ESXi, and Kubernetes CSI integration. Implement Safe Mode, Secure Erase, and encryption for data security. Optimize storage using Pure1 Analytics and Cloud-Based Monitoring. Dell EMC Unity: Manage Unity All-Flash and Hybrid arrays, including SAN/NAS provisioning, FAST Cache, and tiering. Configure replication (SyncIQ, Snapshots, Metro Sync) for disaster recovery. Monitor performance using Unisphere and CloudIQ. Troubleshoot issues related to block (iSCSI/FC) and file (NFS/SMB) storage. Cisco MDS Switches: Configure and manage Cisco MDS 9000 series switches (VSANs, zoning, NPV/NPIV, Port Channels). Optimize SAN fabric performance, ISLs, and congestion management. Implement SAN security (FCSP, Port Security, Device Aliasing) and firmware upgrades. Automate SAN operations using Cisco DCNM (Data Center Network Manager). Cloud Storage (AWS): Manage AWS storage services including EBS, S3, FSx, Storage Gateway, and Backup. Optimize cloud storage performance, cost, and lifecycle policies. Implement hybrid storage solutions (AWS Storage Gateway, DataSync, Snow Family). Ensure data protection and compliance (AWS Backup, S3 Glacier, encryption). General Storage & Automation: Design high-availability storage solutions (block, file, object) with multi-pathing (ALUA, MPIO). Automate provisioning and monitoring using Ansible, Python, PowerShell, or Terraform. Collaborate with virtualization (VMware/Hyper-V), backup (Veeam/Commvault), and cloud teams. Lead root-cause analysis (RCA)for storage/SAN outages and performance issues. Maintain documentation (architecture diagrams, runbooks, capacity plans). Required Skills & Qualifications: 5+ years of hands-on experience managing Pure Storage, Dell EMC Unity, Cisco MDS, and AWS storage. Deep expertise in Fiber Channel, iSCSI, NVMe-oF, SAN/NAS protocols, and hybrid cloud storage. Strong scripting skills (Python, Ansible, PowerShell, Terraform) for automation. Experience with storage replication, disaster recovery, and data migration. Certifications such as: Pure Storage Certified Architect Dell EMC Unity Specialist AWS Certified Storage Specialty Cisco CCNP Data Center (preferred) Preferred Qualifications: Experience with Pure, Unity & Storage MDS/Nexus Switches. Knowledge of AWS/Azure storage services. Familiarity with ITIL processes (Change, Incident, Problem Management). Why Join Us? Work with cutting-edge hybrid storage technologies (Pure, Unity, MDS, AWS & Azure). Lead large-scale storage transformation and cloud migration projects. Collaborative environment with cross-functional IT and DevOps teams Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Key Responsibilities: Responding with empathy and respect to support calls and emails. Provide back-end technical support to US-based clients, ensuring prompt resolution of IT issues for managed and data center-hosted clients. Diagnose and resolve technical problems related to client-facing technologies, including computers, IT peripherals, mobile devices, network/telephony hardware, and printers. Perform project work related to network and server environment modifications/builds for clients using Windows Server. Maintain compliance with IT security standards and best practices. Collaborate regularly with technical staff based in the US to ensure client satisfaction and seamless issue resolution. Participate in weekly technical meetings to discuss challenges, improvements, and administrative updates. Participate in periodic on-call rotation for urgent support needs. Required Qualifications & Skills: Strong ability to analyze, document, and determine customer IT requirements. Excellent written and verbal communication skills in English. Self-motivated team player with quick learning abilities. Hands-on experience with: Microsoft Office Suite, Office 365, Windows 10, 11 Antivirus solutions and multifunction printer setup/troubleshooting VMware, Hyper-V, Office 365 migrations, Azure Core Microsoft products such as Windows Server, Remote Desktop Services, and Terminal Services Certifications such as MCSE, MCSA, CCNA and CompTIA A+ are a plus. Strong understanding of networking concepts and issue resolution. Show more Show less

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Qualifications: Bachelor's / Master's degree in Computer Science, Engineering or a related degree. 3-5+ years working in a technical leadership/managerial role with IT Operations. Highly organized and have clear, concise communication skills. Ability to function in a Global organization with a flexible and dynamic team environment. Experience working on capturing operational metrics and reporting KPIs to upper management. Operating System Engineering Experience (Windows & Linux). Experience in Active Directory and all related services (GPO, DNS, DHCP). Experience with the complete server lifecycle (build, support/maintain, retire). Experience with OS patch management and vulnerability remediation. Key Accountabilities: Responsible for technical management, operation, and maintenance of Server OS Infrastructure. Defines, reviews, and maintains hardware/software technical standards, especially related to installation, configuration, management, and maintenance of systems. Create and maintain SOPs, WIs, and other documentation to ensure operational consistency. Conduct research on industry trends, emerging technologies, software, and systems products to justify recommendations and to support purchasing efforts. Keeps IT management abreast of any changes across multiple technologies which may impact business decisions. Mentor junior staff members to promote standardization and project initiatives / Provide orientation and training. Technical escalation point of contact for technical issues from associated IT teams and members. Ensures the stability, integrity, and efficient operation of systems that support core organizational functions. Monitors key system parameters to ensure optimum performance and maximum system uptime is being maintained for essential systems. Required to manage an on-call rotation and be an escalation point of contact.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems. Reports and escalates issues to 3rd party vendors if necessary. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. Coaches L2 teams for advance technical troubleshooting and behavioral skills. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification. CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP. VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Seasoned Managed Services experience handling complex cross technology infrastructure. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Summary We are looking for a technically adept Virtualization Engineer specializing in Linux, KVM-based virtualization and proficient in managing infrastructure using Apache CloudStack as an orchestration layer. The ideal candidate should excel in automation, leveraging Ansible and Python scripting to streamline operations and enhance scalability in virtualized environments . Knowledge of VMware and AWS experience would be an added advantage. Job Responsibilities Design, deploy, and manage KVM-based virtualization environments as per organizational needs. Utilize Apache CloudStack for orchestration, configuration management, and provisioning of virtual resources. Develop and maintain automation scripts using Ansible and Python to automate routine tasks such as provisioning, monitoring, and configuration management. Implement Infrastructure-as-Code principles to ensure consistency and repeatability in deployments. Monitor virtualization infrastructure performance, identifying bottlenecks and optimizing resource allocation. Implement proactive measures to ensure high availability, scalability, and disaster recovery readiness. Implement security best practices and compliance measures in virtualized environments. Conduct regular security audits and vulnerability assessments, addressing findings promptly. Provide technical support and troubleshooting expertise for complex virtualization issues. Collaborate with cross-functional teams to resolve escalated incidents and ensure smooth operation of virtualized systems. Job Qualifications Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent practical experience. Minimum 12+ years of experience in designing and managing KVM-based virtualization environments. Hands-on expertise with Apache CloudStack for orchestration and management of virtualized infrastructure. Strong scripting skills with proficiency in Ansible and Python for automation of infrastructure tasks. Familiarity with VMware virtualization technologies is a plus. Experience deploying and managing virtualized instances on AWS cloud would be a plus. Solid understanding of networking concepts, storage technologies, and virtualization architectures. Ability to troubleshoot complex technical issues independently and provide effective solutions. Excellent communication skills and ability to collaborate effectively within a team environment. Relevant certifications such as RHCE, AWS Certified Solutions Architect, or similar credentials preferred. More information about NXP in India... Show more Show less

Position summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization’s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory , Group Policy , and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online , Teams , SharePoint , and OneDrive . Support Azure Active Directory integration, Intune /Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security , including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure , AWS , or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e.g., Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 3–5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required.

Job description: Required skill Areas of discussion VMWare Communication Team member OR Team lead Nutanix architecture Nutanix core components (AVH, CVM, Storage containers etc) Nutanix Prism Central and Prism Element Experience in Nutanix Implementation Experience in Nutanix Disaster Recovery (DR) Experience in Nutanix Performance Troubleshooting Experience in Hyper Converged Infrastructure Other(s) - Tools - Scripting Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Technology Solutions Group, BU Teams, Different Infrastructure teams Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. IRMC, QA Guidance on risk mitigation and quality standards External Clients Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. Vendors/ Manufacturers Development and deployment of platforms, applications, databases etc. Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Managing Complexity Client centricity Execution Excellence Passion for Results Team Management Stakeholder Management Deliver No. Performance Parameter Measure 1. Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2. New projects Timely delivery Avoid unauthorised changes No formal escalations Show more Show less

About the role: We are seeking an experienced and innovative Director - IT Infra to lead our IT Infrastructure and IT Security teams. The ideal candidate will drive the management and strategic oversight of on-premises datacenter assets, end user systems and on-cloud SaaS / PaaS / IaaS services with a focus on Microsoft and Open-Source technologies, while leading initiatives to transition workloads from current on-premises to hybrid cloud ecosystem. Leadership and Management: 1. Work closely with CTO to define a strategic direction for organization IT ecosystem and align them to business objectives; digital transformation initiatives and “Right-Fit” technology. 2. Formulate, strategize and implement IT and InfoSec policies aligning them to industry standards; best practices / guidelines and organization goals. 3. Managing vendor / service provider relationships and run periodic cost optimization through vendor / tool consolidation and timely AMC negotiations / renewals. 4. Develop and implement change management processes to ensure smooth transition and adoption of new technologies. Communicate changes to all stakeholders and provide necessary support during change. 5. Lead the IT Infra team and IT InfoSec teams. Foster an innovation driven, collaborative, ever learning and high-performance team environment. IT Infrastructure Management: 1. Lead initiatives to migrate on-premises workloads to Microsoft Azure and integrate Open-Source tools like Docker and Kubernetes. Developing and executing strategies for the migration of data and applications to cloud-based infrastructure. 2. Manage on-premises servers using Microsoft Windows Server and Linux Ubuntu running on virtualization platforms like VMware ESXi and Linux KVM. 3. Ensure the reliability, availability. performance, security and high uptime of all IT assets, including hardware like Dell servers; HPE servers; SAN Data Storages; WAN / LAN Devices; EPABX systems etc. 4. Develop and implement maintenance schedules using tools like Microsoft System Center. Setting up, managing and monitoring organization's datacenter operations. 5. Oversee network architecture, connectivity uptime, and network performance using Cisco routers, switches, and other communication devices. 6. Setup IT Infrastructure Monitoring Tools to identify and resolve IT infrastructure problems before they can adversely affect critical business processes. Report to management team insight into the status of physical, virtual, and cloud systems and help ensure availability and performance. Security and Compliance: 1. Implement and manage security measures, including Next-Generation Firewalls; IDS / IPS; VPNs; Next-Generation Endpoint Security; DLP; IRM / EDRM; Web Proxy etc. 2. Conduct regular security assessments at server level and network level using tools like Nessus, Nmap etc. to assess security implementation and mitigate vulnerabilities. 3. Ensure compliance with security policies and procedures using SIEM solutions like Splunk and ensure zero data theft and data leakage. 4. Monitor and respond to security incidents with solutions like Microsoft Defender for Cloud and Open-Source tools such as Wazuh, OSSEC etc. 5. Ensure compliance with industry regulations and standards, maintaining certifications such as ISO 9001, ISO 27001, PCI DSS. 6. Implement disaster recovery and business continuity plans based on best practices and industry standards using solutions such as Commvault, Borg, Veeam etc. Innovation and Improvement: 1. Identify opportunities for technological improvements and innovation with a focus on Microsoft / Open-Source solutions and build blueprints to transition from older technology leading to reduce TCO and enhanced systems experience. 2. Promote the adoption of emerging technologies and open-source tools to enhance business / IT operations. 3. Setup key IT processes and capture data touchpoints to evaluate IT Teams performance and OKRs. Build a culture of continuous improvement and service excellence. 4. Provide leadership to drive Infrastructure and Network Security maturity improvements across the organization, in line with the changing Threat Landscape, Regulatory and Compliance requirements etc. 5. Rewire the current processes, practices and disciplines for IT Service Management using ITIL principles aligning IT services with the needs of the business. Competencies : IT Policy Development, Hybrid Cloud Implementation, IT Hardware Management, Network Management, IT Security Implementation, IT Process Optimization, Change Management, Vendor Management Experience : 1. 10-12 years of experience in IT infrastructure management and information security. 2. Must have proven experience leading and managing complex hybrid IT teams. 3. Must have proven experience in leading initiatives to transition workloads from current on-premises to hybrid cloud ecosystem. 4. Must have proven experience in implementing and managing IT Security, Business Continuity Plans, Disaster Recovery Frameworks and Security Audits. 5. Must have technical proficiency and hands-on experience with Microsoft technologies (e.g., Windows Server, Azure Services, Microsoft 365, SharePoint etc.) and Open-Source technologies (e.g., Ubuntu Linux, KVM, Docker, Kubernetes etc.). 6. Experience in managing datacenter operations, network systems and virtualization environments. 7. Experience with IT process optimization and implementing change management processes. 8. Any relevant industry certifications like CISSP, CISM, Azure Solutions Architect Expert, Red Hat Certified, Cisco Certified Network Professional etc. will be added advantage. 9. Experience working in large publication company, management consulting company or Tier 1 startups will be added advantage. Show more Show less

Principal Consultant - Linux System Administrator Location: Hyderabad Experience: 8-15 years 30 days joiners preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "Linux Admin" along with notice period. Responsibilities The admin tasks consist of key areas: Root Cause Analysis, Automation, Suggest Process Improvements, Implement, Perform, Provide Technical Support, Recommend Support, Create Documentation. The admin must be able to coordinate between multiple technology teams • Implement Infrastructure: Administrators build and install computer infrastructure, which encompasses hardware, servers, and virtual machines, Perform Maintenance Software must go through regular maintenance, and it’s up to administrators to monitor client systems daily and pinpoint problem areas. They proactively design and install upgrades, releases, and application patches. On a less frequent basis, they also update drivers, servers, and firmware with newer technology. • Provide Technical Support: To always provide technical support to clients, administrators may remain on call during irregular hours. They must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution. • Create Documentation: Those in this role must create and maintain documentation for all system-related processes and procedures that they’re in charge of, including project requirements, changes and upgrades, implementation plans, and support tickets. Another paperwork-heavy task is creating summary reports for clients or internal management. The admin will work closely with the different teams to validate system operability and performance. The VM admin also works to coordinate and resolve schedule conflicts and collisions of different projects. Preferred Qualifications/ Skills • Intermediate level of Knowledge/Responsibility Redhat/Centos • Expert level knowledge of UNIX/Linux (L3). • Expert level knowledge on automation/configuration management tools like Ansible, Puppet, Python • Excellent troubleshooting and analytical skills. • Experience with Linux servers in virtualized environments • Performance troubleshooting and capacity planning • Troubleshooting, Installation, maintenance, and tuning of Linux / Unix OS. • Strong knowledge on server hardware and software • Prepares installs, and implement Linux / UNIX operating software and associated components • Experience on User Administration using LDAP • VMware Administration – Virtualization techniques or any other virtualization technology • Experience on system security, patching and upgradations. • Strong knowledge of host-based SAN migrations and good experience with SAN LUNS scanning and mapping etc., • Proficient with LVM and Linux File systems • Ability to tune kernel/System parameters • Knowledge on Oracle ASM and SAN Storage • Experience/Troubleshooting TCP/IP, Routing, DNS, NFS Show more Show less

Job Title: Technical Support Specialist Experience Level: 5+ Years Location: Remote Department: Infrastructure & Technical Services Job Summary: We are seeking a skilled and proactive specialist in who can provide Network Support, Windows Desktop Support, Microsoft 365 Infrastructure Support, and Server Administration Support to join our Infrastructure & Technical Services team. The ideal candidate will have over five years of hands-on experience in said mentioned support areas. This role is critical in maintaining the stability, security, and performance of our customers infrastructure. The candidate must also be bilingual in Spanish and English , with the ability to translate technical terms between the two languages. Key Responsibilities: Monitor, troubleshoot, and support enterprise network infrastructure including LAN/WAN, firewalls, and switches. Support and maintain Palo Alto firewalls, including security policies, NAT, and VPNs. Administer and support Cisco switches, VLANs, and spanning tree protocols. Collaborate with cross-functional teams to support infrastructure projects and deployments. Maintain network documentation, diagrams, and standard operating procedures. Provide support for Windows desktop environments, including installation, configuration, and maintenance. Troubleshoot and resolve hardware, software, and network issues for end users. Manage and support mobile devices (iOS and Android) using Mobile Device Management (MDM) solutions. Administer and maintain IT service management tools such as ManageEngine. Support and configure Windows, Apple iOS and Android devices in a corporate environment. Provide support for Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune. Manage user identity and access through Azure Active Directory, including conditional access policies and MFA. Monitor M365 service health, investigate incidents, and resolve issues using Microsoft 365 Admin Center and PowerShell. Support hybrid environments integrating on-premises Active Directory with Azure AD. Collaborate with security teams to enforce compliance, data loss prevention (DLP), and threat protection policies. Assist in tenant-level configuration, license management, and service adoption strategies. Administer, monitor, and troubleshoot Windows Server (2012–2022) and Linux environments. Knowledge virtualization infrastructure using VMware vSphere/ESXi. Knowledge in Deploy, configure, and maintain cloud services in Microsoft Azure . Understanding security tools such as Tenable Nessus, Cortex XDR, and ManageEngine solutions. Knowledge in Automate system administration tasks using Ansible and scripting (PowerShell, Bash). Working with teams on regular system updates, patch management, and vulnerability remediation. Ensure compliance with company security policies and industry best practices. Participate in on-call rotation and provide after-hours support as needed. A MUST / Translate technical documents and communications from Spanish to English and vice versa. A MUST / Communicate effectively with Spanish-speaking and English-speaking stakeholders. Required Qualifications: Minimum 5 years of experience in network support or administration. Knowledge with Palo Alto firewalls and Cisco switches Proficiency in Cisco switching technologies and basic routing protocols. Good understanding of TCP/IP, DNS, DHCP, VPN, and network segmentation along with identity federation (e.g., ADFS, SSO). Experience with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds). Proficiency in Windows OS (Windows 10/11) and Microsoft Office Suite. Experience with ManageEngine or similar ITSM tools. Experience with MDM platforms (e.g., Intune, ManageEngine MDM, MobileIron, AirWatch). Knowledge of iPhone and Android device configuration and support. Familiarity with Apple iOS and macOS environments. Proficiency in PowerShell scripting for automation and administration tasks. Experience with Microsoft Endpoint Manager (Intune), Exchange Online Protection (EOP), and Defender for Office 365. Excellent problem-solving and communication skills. A MUST / Fluent in both Spanish and English, with the ability to translate technical terms between the two languages. Preferred Qualifications: - Experience with cloud networking (AWS, Azure) is a plus. - Familiarity with ITIL practices and ticketing systems. Show more Show less

Title : Backup Administrator ( Commvault) Position : Fulltime Location: Hyderabad ( Work from Office) Job Description: Backup Administrator with minimum 3 -5 Years of experience in supporting backup solutions like Commvault, NetBackup, Veeam etc. A Candidate who is passionate, hardworking and responsible for monitoring and manage the end to end backup infrastructure. He/ She should be able to work in a team environment, where responsibilities will include all aspects of delivering backup service and management. Job Responsibilities: Supporting and troubleshooting Backup & Recovery in a large, complex and distributed environments. Capable of working constructively in a highly pressurized environment. Willing to work after office hours to manage critical escalations when necessary 24x7 availability as required for Out of Hours (OOH) coverage. Perform daily monitoring and management of the backup solution implemented across the Infrastructure facilities as per pre-defined policies & procedures. Execute & troubleshoot escalated restore jobs, failed jobs, and initiate corrective action Handle issues related to Commvault, Veritas NetBackup Catalog databases, Storage Units, Policies, De-Duplication, Media Servers Work with the Vendor, internal IT teams (VMware, Linux, Windows, and Storage, Network etc.). Plan and implement best practices for backup solutions & Optimize backup environment Must be able to automate the tasks using Devops, scripts or other automation tools. Skills Required: Installation, configuration and troubleshooting of multiple backup applications on client/cloud servers. Implement and maintaining Backup Infrastructure for NetBackup, Commvault, Veeam etc. Experience in Catalog Recovery and Migration activities Experience in configuring De-duplication and troubleshooting issues related DDB & MSDP. Experience on Veritas Clustering Server (VCS) or Info Scale Good Knowledge and experience on integrating backup solutions with Cloud platforms like Azure/AWS/GCP/OCI etc. Deploying NetBackup Master & Media servers, Ops Center, and integrating with third party monitoring and reporting tools like Splunk, Bocada etc. Daily health checks on Backup infrastructure and Backup Failures identification and troubleshoot issues as needed. Knowledge on configuring and restoring DB level backups (SQL, Informix, Oracle, SAP HANA, Sybase, SAP Oracle, Exchange, DB2 Etc.) Very strong knowledge of Commvault & NetBackup, Backup Policies, Media Agents and clients. Logical components like storage policies, schedule policies and sub-client policies, SLPs etc. Knowledge of VMware, Windows and Linux operation systems, Networking, Security, D2D & Tape Library concepts including associated technologies in an Enterprise multi-site Backup environment Knowledgeable in data centre operations including handling tape library configuration and day to day operations Experience in working with vendors for major issues whenever it is required. Competent in configuring disaster recovery and fault tolerant features. Should have experience installing Feature Release/Maintenance Release on Master and Media servers and Clients. Proven ability to develop, implement, and communicate best practices for Backup in a large customer environment. Ability to understand and comply with business processes and procedures. Excellent oral and written communication skills. Good to have intermediate Certification in Commvault/ NetBackup Show more Show less

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: NOC Support Engineer (Software) We are looking for a NOC Support Engineer (Software) to join our 24X7 Network Operations (NOC) team.The team will have to monitor the health of customer deployments using dashboard and providing a fix/escalations to the product/engineering team as required within tight SLAs. A solid technical background is a plus. This position requires gathering information from dashboards and logs, initiating service tickets, and monitoring/maintaining uptime of the installations. This position requires the ability to work flexible shifts – across morning, evening and night shifts on a rotational basis. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: Minimum 6 months experience working in a service desk/NOC role. Engineering/MCA background with solid technical skills is a plus Understanding of Cloud deployments – GCP, AWS, Azure, Docker, Kubernetes, VMware is a plus Server monitoring Good written and verbal communication skills Ability to work flexible shifts – morning, evening and night shifts on rotational basis Working on incoming requests, prioritizing by SLA and criticality Escalate to other teams with appropriate notes as required Monitor & manage service desk queue & respond within SLA requirements Help with overflow requests when the Service Desk Coordinators are busy Why you'll love AppGlide. We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai. Show more Show less

Purpose of Role We are seeking an experienced and technical Manager - IT Infrastructure to oversee the planning, implementation, and maintenance of our organization's IT systems and infrastructure. This role is responsible for ensuring the reliability, security, and scalability of all IT infrastructure components including networks, servers, storage, cloud services, Security Tools like EDR, End User Data Backups, Web gateway and data centres. Position Title Chief Manager - IT Infrastructure Position Summary The ideal candidate will lead a team of IT professionals, collaborate with cross-functional departments, manage vendor relationships, and develop strategies to support the organization’s current and future technology needs. This role requires a blend of technical expertise, leadership, and strategic thinking to drive continuous improvement and operational excellence. What we promise you Position Demands Infrastructure Management & Controlling. Ability to manage scalable, secure, and reliable IT infrastructure | Familiarity with ITIL processes and service delivery best practices | Compliance & Audits. Network Management Expertise in LAN/WAN, SDWAN, firewalls, VPNs, load balancers, EDR, NMS, Nutanix and network security etc Server & Datacenter Management Managing physical and virtual servers, data center operations, and performance tuning. AD,DNS, Virtualization & Storage Experience with virtualization technologies (VMware, Hyper-V) and storage solutions (SAN, NAS). Cybersecurity Strong knowledge of security frameworks, threat management, and compliance standards. Key Accountabilities / Responsibilities Manage day-to-day operations of networks, servers, storage systems, End User Data Backup, Enterprise core infra and cloud environments. Ensure the security, integrity, and high availability of IT infrastructure. Lead and mentor IT infrastructure team members; promote a culture of innovation and excellence. Monitor performance and proactively identify areas for improvement. Stay updated on emerging technologies to recommend and implement enhancements. Maintain and manage scheduled Audit and compliance parameters and requirements. Competencies Behavioural - Achievement Orientation Behavioural - Altrocentric Leadership Behavioural - Analytical Decision Making Behavioural - Customer Service Orientation Behavioural - Impact and Influence Behavioural - Information Seeking Behavioural - Initiative Behavioural - Innovative Thinking Functional - Financial Functional - Operational Functional - People Functional - Strategic About Us Sterlite Power is India’s leading integrated power transmission developer and solutions provider, focused on addressing complex challenges in the sector by tackling the key constraints of time, space and capital. We believe that electricity access transforms societies and delivers long-lasting social impact. Sterlite Power is uniquely positioned to solve the toughest challenges of energy delivery. We Are Guided By Our Core Purpose Of Empowering Humanity By Addressing The Toughest Challenges Of Energy Delivery. Our Four Core Values Form The Pillars Of Our Organization Respect: Everyone Counts Social Impact: We work to improve lives Fun: “Thank God it’s Monday!” Innovation: A new way today Sterlite Power is a leading global developer of power transmission infrastructure with projects of over 10,000 circuit Km’s and 15,000 MVA in India and Brazil. With an industry-leading portfolio of power conductors, EHV cables and OPGW, Sterlite Power also offers solutions for upgrading, uprating and strengthening existing networks. The Company has set new benchmarks in the industry by use of cutting-edge technologies and innovative financing. Sterlite Power is also the sponsor of Indi Grid, India’s first power sector Infrastructure Investment Trust (“InvIT”), listed on the BSE and NSE. Show more Show less

Job Summary: We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies in a hosted service provider environment. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, Azure cloud environments, and core Windows Server technologies. You will play a critical role in managing tickets through Halo PSA, remote systems using NinjaRMM, and ensuring system availability, performance, and security for hosting clients. Key Responsibilities: Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Manage and troubleshoot Citrix Virtual Apps & Desktops, Citrix Director, and StoreFront. Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Support HaloPSA ticketing system and remote monitoring via Ninja RMM. Troubleshoot SQL Server availability, performance, and connectivity issues. Manage Endpoint Protection tools like SentinelOne and Bitdefender. Maintain and support Hosting Controller panel, anti-spam tools (e.g., SpamExperts), and DUO MFA administration. Assist with patching, In-Place Upgrades, and regular maintenance of server environments. Provide support for network printers, shared printers, and print servers. Ensure snapshots, backup jobs, and restore points are functional and recoverable. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup Office 365 / Microsoft 365 – administration, migration, hybrid Exchange Server (On-prem and Online) VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Replication Active Directory, DNS, DHCP, GPOs Halo PSA (or similar ticketing system) Ninja RMM or any other remote monitoring & management tool SQL Server basic administration and troubleshooting Hosting Controller panel support SpamExperts or similar spam filter systems DUO Admin Panel, MFA configuration Bitdefender & SentinelOne Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: 3–5 years of hands-on experience in L2+ support in a hosting or MSP environment Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE Strong documentation and communication skills ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Willingness to work flexible hours or shifts as per client SLAs Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: VMware Server Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: VMware Server Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Work experience: 3-6 years Budget is 7 Lac Max Notice period: Immediate to 30days. Linux Ø Install, configure, and maintain Linux servers (Red Hat, CentOS, Ubuntu, Amazon Linux). Ø Linux OS through Network and Kick Start Installation Ø Manage system updates, patch management, kernel upgrades. Ø Create and manage user accounts, file systems, permissions, and storage. Ø Write shell scripts (Bash, Python) for task automation. Ø Monitor server performance and troubleshoot hardware/software issues. Ø Handle incident management, root cause analysis, and preventive maintenance. Ø Implement and manage backup solutions (rsync, cron jobs, snapshot backups). Ø Harden servers by configuring firewalls (iptables, firewalld), securing SSH, and managing SELinux. Ø Configure and troubleshoot networking services (DNS, DHCP, FTP, HTTP, NFS, Samba). Ø Work on virtualization and cloud technologies (AWS EC2, VPC, S3, RDS basics if required). Ø Maintain detailed documentation of system configuration and procedures. Ø Implement and configure APACHE & Tomcat web server with open SSL on Linux. Ø SWAP Space Management. Ø LVM (extending, reducing, removing and merging), Backup and Restoration. Amazon Web Services Ø AWS Infrastructure Management : Provision and manage cloud resources like EC2, S3, RDS, VPC, IAM, EKS, Lambda. Ø Cloud Architecture : Design and implement secure, scalable, and reliable cloud solutions. Ø Automation and IaC : Automate deployments using tools like Terraform, CloudFormation, or AWS CDK. Ø Security Management : Configure IAM roles, security groups, encryption (KMS), and enforce best security practices. Ø Monitoring and Optimization : Monitor cloud resources with CloudWatch, X-Ray, and optimize for cost and performance. Ø Backup and Disaster Recovery : Set up data backups (S3, Glacier, EBS snapshots) and design DR strategies. Ø CI/CD Implementation : Build and maintain CI/CD pipelines using AWS services (CodePipeline, CodeBuild) or Jenkins, GitLab,GitHub. Ø Networking : Manage VPCs, Subnets, Internet Gateways, NAT, VPNs, Route53 DNS configurations. Ø Troubleshooting and Support : Identify and fix cloud resource issues, perform root cause analysis. Ø Migration Projects : Migrate on-premises servers, databases, and applications to AWS. Windows Server and Azure: Ø Active Directory: Implementation, Migration, Managing and troubleshooting. Ø Deep knowledge on DHCP Server Ø Deep knowledge in Patch management Ø Troubleshooting Windows operating System Ø Decent knowledge in Azure (Creation of VMs, configuring network rules, Migration, Managing and troubleshooting) Ø Deep knowledge in VMware ESXi (Upgrading the server firmware, creation of VMs, Managing backups, monitoring etc) Networking: Ø Knowledge on IP Addressing, NAT, P2P protocols, SSL and IPsec VPNS etc Ø Deep knowledge in VPN Ø Knowledge in MVoIP, VMs, SIP PRI and Lease Line. Ø Monitoring the Network bandwidth and maintaining the stability Ø Configuring Switch and Routers Ø Troubleshooting Network Devices Ø Must be able to work on Cisco Meraki Access Point devices Firewall & Endpoint Security: Ø Decent knowledge in Fortinet Firewalls which includes creating Objects, Routing, creating Rules and monitoring etc. Ø Decent knowledge in CrowdStrike Ø Knowledge in Vulnerability and assessment Office365 Ø Deep knowledge in Office365 (Creation of mail, Backup and archive, Security rules, Security Filters, Creation of Distribution list etc) Ø Knowledge in MX, TX and other records Ø Deep knowledge in Office365 Apps like Teams, Outlook, Excel etc Ø SharePoint management Other Tasks: Ø Hardware Servicing Laptops and desktops Ø Maintaining Asset inventory up to date. Ø Managing the utility invoices. Ø Handling L1 and L2 troubleshooting Ø Vendor Management Ø Handling application related issues Ø Website hosting and monitoring Ø Tracking all Software licenses, Cloud Service renewal period and ensue they are renewed on time. Ø Monitoring, managing and troubleshooting servers. Ø Knowledge in NAS Ø Knowledge in EndPoint Central tool and Ticketing tool. Show more Show less

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization’s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory, Group Policy, and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive. Support Azure Active Directory integration, Intune/Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security, including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure, AWS, or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e.g., Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 3–5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required. Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

Company Overview Mindtel is a leading technology solutions provider committed to delivering innovative IT services and solutions that enable businesses to thrive in a digital world. We focus on customer satisfaction and aim to create a collaborative work environment that encourages continuous learning and growth. With a diverse portfolio of services, we empower our clients with the technology needed to achieve their strategic goals. Our core values include integrity, excellence, and teamwork, fostering a culture where creativity and technical expertise can flourish. Role Responsibilities Manage and maintain VMware environments, including ESXi hosts and vCenter servers. Perform regular system health checks and audits on virtual infrastructures. Implement and manage disaster recovery solutions using VMware Site Recovery Manager. Administer and monitor virtual machines, ensuring optimal performance and efficiency. Configure and maintain networking for virtual environments. Respond to and resolve technical support tickets related to VMware issues. Collaborate with IT teams to develop and implement best practices for system management. Document all system changes, procedures, and troubleshooting steps accurately. Conduct regular backups of virtual machines and verify recoverability. Assist in planning and executing system upgrades and migrations. Monitor system performance and conduct capacity planning for future needs. Identify and troubleshoot issues related to virtualization technologies. Participate in team meetings to discuss ongoing projects and enhancements. Maintain up-to-date knowledge of VMware technologies and industry trends. Support compliance with security policies and procedures across the virtual environment. Qualifications Bachelor's degree in Computer Science, Information Technology or related field. 3+ years of experience in VMware administration. Strong knowledge of VMware vSphere, ESXi, and vCenter Server. Experience with backup and disaster recovery solutions in a VMware context. Proficient in scripting languages such as PowerShell or Bash. Solid understanding of networking concepts including TCP/IP, DNS, and VLANs. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Strong communication skills, both verbal and written. ITIL certification is a plus. Familiarity with monitoring tools to assess system performance. Experience with server hardware and storage solutions. Ability to document processes and procedures effectively. Commitment to continuous learning and professional development. Ability to handle multiple tasks and projects simultaneously. This is an on-site position based in India. If you are a motivated VMware Admin looking to enhance your career with a dynamic company, we encourage you to apply today! Skills: tcp/ip,esxi,dns,vcenter server,vlans,vmware site recovery manager,technical support,powershell,backup solutions,disaster recovery,troubleshooting,networking concepts,bash,vmware,monitoring tools,server management,network configuration,vmware vsphere,backup and disaster recovery solutions Show more Show less

Windows VMware Admin Location - Mumbai Vashi Location Experience - 4+ Years Hybrid Mode – 3 Days work from home/ 2 Days work from office / Sat-sun Off Budget –upto 10 - 12lpa max Notice period: serving notice period or Immediate Joiners will only be considered KINDLY SEND CV @7893677269 ON WHATSAPP ....OR CALL IF YOU'RE AN IMMEDIATE JOINER Skills - ü At least 4+ Years of Windows OS Administration and AD components experience ü Good knowledge and troubleshooting of Windows OS 2008, 2012 & 2016 ü Strong understanding of MS Windows OS, DNS, DHCP and AD Infra. ü Good understanding of VMWare Data Center virtualization and its related components. ü Good understanding of Networking Concepts and Storage infrastructure. ü Internal and External DNS support experience ü Experience of automation using PowerShell, chef or Python ü Basic understanding on Amazon web services ü Good knowledge of Cisco UCS & other Server Hardware components. ü Conceptual knowledge of UCS profiling & VMware upgrades & updates. ü Good knowledge & experience on SSL/TLS Certificates handling. ü Troubleshooting experience on OS performance issues ü Experience of security standards, best practices, and principles ü Good understanding of CIFS, NFS, FTP, SFTP, FTPS & HTTP/HTTPS protocols. ü Excellent teamwork and organizational skills, flexibility, and the ability to handle and lead multiple tasks ü Excellent communication and documentation skill. ü Ready to work in 24*7 rotational shift along with weekend on-call incident and DR drill support for products. ü Candidates should have a solid understanding of networking fundamentals ü Basic capacity management skills along with forecasting of future roadblocks. ü Candidate should have excellent troubleshooting skills. ü Good Team player, able to work and interact with others in a structured/team environment. ü Independent problem solver with troubleshooting, decision making and analytical skills. ü Requires limited supervision, self-starter, strong time management skills. ü Flexibility and adaptability to handle competing work demands. ü Demonstrated ability to communicate to nontechnical audience on technical issues. Advantageous: ü F5 BIGIP traffic managers understanding ü Experience in Splunk configuration & troubleshooting ü Microsoft windows Server and ITIL Certifications ü Knowledge of scripting languages ü Horizon VDI understanding ü VCP-DCV Certification Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹1,200,000.00 per year Benefits: Provident Fund Work from home Schedule: Day shift Monday to Friday Morning shift Supplemental Pay: Yearly bonus Work Location: Hybrid remote in Thane, Maharashtra

Location: Mumbai Job Title: Business Development Manager – IT Infrastructure Sales Department: Sales / Business Development Reporting To: Head of Sales / Director – Business Development Company Overview: We are a leading System Integrator specializing in providing end-to-end IT infrastructure solutions and services . Our portfolio includes data center solutions, cloud integration, networking, cybersecurity, managed services, and hardware/software solutions from industry-leading OEMs. Job Summary: The Business Development Manager (BDM) – IT Infrastructure Sales is responsible for identifying new business opportunities, building strong customer relationships, and driving revenue growth by promoting the company’s IT infrastructure solutions. The ideal candidate should have strong experience in selling infrastructure-related services and products through direct and partner channels. Key Responsibilities: Identify, develop, and close new business opportunities in IT infrastructure (servers, storage, networking, cloud, data center, cybersecurity, etc.) Engage with CXOs, IT Heads, and decision-makers to understand customer requirements and propose tailored solutions. Drive end-to-end sales cycle: lead generation, client meetings, solution presentation, proposal submission, negotiation, and deal closure. Collaborate with pre-sales and technical teams to prepare and present customized solutions. Develop and maintain strong relationships with OEMs and technology partners. Achieve assigned revenue and margin targets. Monitor market trends, competitor activity, and customer feedback to adapt sales strategies. Maintain CRM records and provide accurate sales forecasts and reports. Requirements: Bachelor’s degree in IT, Business, Engineering, or related field. MBA is a plus. 4–10 years of experience in IT infrastructure sales or business development, preferably in a System Integrator or IT services company. Proven track record of achieving sales targets. Strong understanding of IT infrastructure components (compute, storage, networking, cloud, security, etc.) Excellent communication, negotiation, and presentation skills. Self-motivated, target-driven, and a team player. Ability to travel as required. Preferred Certifications (Optional) Sales or technical certifications from OEMs like Cisco, Dell, HPE, VMware, Microsoft, AWS, etc. Benefits: Competitive salary and incentive structure Performance bonuses Health and wellness benefits Professional development and training Opportunity to work with cutting-edge technologies and top clients Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹100,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: Business Development Manager – IT Infrastructure Sales: 2 years (Required) IT Infrastructure Sales: 1 year (Required) Language: English (Required) Work Location: In person

Location: Noida, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets. Description of the need: Thales is looking for a profile of Solution Integration & Operations Engineer to support current Thales teams. In the perimeter of DelOps Team, the contractor will participate in the delivery (BUILD phase) & operations (RUN phase) of Thales solutions to end customers. The candidate will work with Thales teams (mainly Project managers, Service Delivery Managers, R&D department and other DelOps members) to succeed his mission - language written/spoken is English. Tasks description during the contractor mission: Build Phase Project: Install and configure the solution on hardware, VMware or in GCP; Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements; Write technical documentation; Review the customer acceptance plan documents and updated if needed; Follow the Thales process and best practices defined within DES; Assist the development and validation team during the project; Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks); Execute the acceptance test plan with the customers; Write the Operation and Maintenance Guide (OMG); RUN Phase Project: Technical support of Cloud, On-Premises, and Hybrid services Design and implement changes into the systems Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services Provide technical guidance for new or evolution of services and for consolidated technical analyses Lead the optimization of service reliability, performance and security Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs Responsible for product and technical knowledge ramp-up of the Tier II Support team Participate in the definition of production requirements Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results Participate at the preparation and review of technical product & customer specific documentation Participate in the 24/7 oncall rotation within the team Education Degree in computer Science, Telecom, or related discipline Expected Seniority At least 5 years of experience in similar position At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Job Description: Skill- System Support Engineer-SolarWinds Experience - 3 to 5 yrs Must have: Monitoring tool and SolarWinds and Juniper Solar winds working experience on server and windows. Worked on configuration and enhancements. Good to have: Oracle DBA , Linux/AIX, Network troubleshooting , CCNA Certification Education Qualification-BE/BTech Communication- Excellent Work mode- Work from office Shift-24*7 Transport - yes Job Description POSITION SUMMARY We are seeking a skilled Network Operations Center (NOC) Engineer to manage and maintain monitoring tools such as SolarWinds, Juniper Mist, Meraki, respond to alerts, and ensure high availability and performance of network and infrastructure systems. The ideal candidate should have strong troubleshooting skills, experience with enterprise monitoring platforms, and the ability to work in a fast-paced 24/7 operations environment ESSENTIAL JOB FUNCTIONS: •Monitor production and non-production systems located at Owens & Minor offices, data centers, distribution centers, and warehouses. •Monitor network, servers, applications, and systems using SolarWinds and other monitoring tools. •Respond to alerts and event-generated incident tickets effectively and efficiently. Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents. •Perform first-level troubleshooting and escalate issues based on SOPs. •Maintain, configure, and optimize monitoring tools and dashboards. •Create and manage alert thresholds, templates, and notification rules in SolarWinds. •Escalate complex incidents to Networking, Server, and other resources in accordance with established processes and procedures. •Review and update status of incidents in ticketing system. •Create trouble tickets with carriers for circuit issues. •Interface with internal IT groups and business units as needed to achieve incident or problem resolution. •Support the Major Incident Management process by participating in bridge calls and working sessions to resolve incidents and problems. •Participate in the transfer of information from one shift to the next. •Participate in the development of automation scripts and standard operating procedures •Serve as mentor for junior NOC analysts to expand their technical skillset. •Must be available to be a part of a 24/7/365 rotational on-call schedule. •Experience in document creation based on scenario. •Coordination with different vender for escalation in timely manner. •Provide Proactive and reactive support for infrastructure. •Having knowledge of basic database monitoring e.g., MSSQL, DB2, Oracle etc. •Having knowledge of basic Linux, window, VMware monitoring. •Handle the L1 Noc team, working on documentation and KB creation. •Handling internal escalation to get update with the internal teams. SUPPLEMENTAL JOB FUNCTIONS: 1.Performs additional duties as directed. 2.Effectively accomplishes set goals while primarily working in a remote capacity. EDUCATION & EXPERIENCE: •2-4 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment. •CompTIA A+ or Network+ certification preferred. •University degree in computer science or technical field preferred. •Experience supporting manufacturing/supply chain a plus. •Hands-on experience with SolarWinds NPM, SAM, NTA, or similar tools. •Familiarity with Windows/Linux server environments, networking concepts, and cloud platforms (AWS, Azure is a plus) •Ability to work in rotational shifts including nights and weekends. •CCNA certification. KNOWLEDGE SKILLS & ABILITIES: •Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work. •Experience troubleshooting network problems and devices. •Familiarity with Red Hat Enterprise Linux preferred. •Strong diagnostic skills: ability to assess incident criticality and determine when escalation is needed. •Ability to assess and prioritize incidents quickly while under pressure. •Familiarity with trouble ticketing systems such as Service Now. •Good written and spoken communication skills. •Familiarity with ITSM and ITIL best practices. •Experience with SNMP, WMI, APIs, and scripting (PowerShell, Python, or Bash) If interested please share your updated CV on heena.shaikh@owens-minor.com with below details: Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: if holding any offer and offer amount: Current location: Best Regards, Heena Shaikh Show more Show less