Cloud Support Engineer Stackbill Private Limited

4.0 - 8.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Cloud Support Engineer at StackBill, you will be a key member of our dynamic support team working on our leading Apache CloudStack-based cloud platform. Your responsibilities will involve providing technical support to customers, troubleshooting complex infrastructure issues, and ensuring high availability and performance of the cloud environment. You will be responsible for delivering L2/L3 technical support for customers utilizing StackBill's Apache CloudStack cloud platform. Your tasks will include troubleshooting and resolving issues across compute, network, and storage layers such as VMware ESXi, KVM, Ceph, and NFS. Monitoring system performance to meet SLAs, incident management, root cause analysis, and post-mortem reporting will also be part of your role. Collaborating with engineering teams to deploy, configure, and optimize CloudStack environments will be essential. Additionally, you will guide customers on scaling strategies, best practices, and cloud performance tuning. Creating and maintaining internal knowledge base and troubleshooting documentation will also be a part of your responsibilities. To be successful in this role, you should have a minimum of 3-5 years of hands-on experience with VMware ESXi/vSphere and KVM. Strong Linux administration skills, good knowledge of core networking concepts, and experience with storage technologies like Ceph, NFS, and iSCSI are required. Troubleshooting abilities in complex infrastructure setups and familiarity with Apache CloudStack architecture will be advantageous. Experience with DevOps tools such as Ansible, Terraform, Jenkins, Git, monitoring tools like Prometheus, Grafana, Zabbix, scripting (Bash/Python) for automation, and exposure to public cloud platforms like AWS, Azure, GCP are nice to have. In addition to technical skills, soft skills are also important for this role. Excellent written and verbal communication, strong analytical and problem-solving mindset, a proactive customer-first attitude, and willingness to work in 24x7 rotational shifts are key attributes that we are looking for in a candidate. Join us at StackBill and be a part of our exciting cloud support team!,

Posted 4 days ago

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