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4 - 9 years
6 - 16 Lacs
Pune, Gurugram
Hybrid
Skill Sub-Skillset Routing protocols BGP, OSPF Routing protocols VLAN routing MPLS MPLS, L2VPN, L3 VPN Datacenter SR-Linux /Service router linux, SDN Controller, EVPN, Leaf & Spine Architecture Service provider / Enterprise ACI with SDN
Posted 1 month ago
1 - 3 years
3 - 5 Lacs
Noida
Work from Office
Job Overview We are seeking a highly skilled and customer-focused Technical Support Executive with a strong foundation in networking concepts and a minimum of 1 year of international customer support experience . The ideal candidate will combine excellent communication skills with technical expertise to provide exceptional support to global customers. Key Responsibilities Provide technical assistance and troubleshooting for network-related issues, including LAN/WAN, DNS, DHCP, VPNs, and VLANs. Ensure high-quality customer interactions and resolutions for technical queries in a global environment. Work collaboratively with teams to identify and resolve technical challenges effectively. Stay updated with the latest networking technologies and solutions. Required Skills & Qualifications Experience : Minimum 1 year of international customer support experience. Exposure to inbound technical support processes is preferred. Technical Expertise : Strong understanding of networking concepts such as LAN/WAN, DNS, DHCP, VLANs, and VPNs. Familiarity with configuring and managing network devices like routers and switches. Basic troubleshooting of internet and telecom-related concerns. Communication Skills : Exceptional English proficiency in both verbal and written communication. Ability to explain technical concepts clearly to customers of varying technical expertise.
Posted 2 months ago
2 - 7 years
18 - 23 Lacs
Bengaluru
Work from Office
Your main focus will be driving incident restoration during outages with a secondary focus on Continual Service Improvement activities to benefit the overall service. You will be a key resource in driving growth and customer sentiment across our Cloud Calling platform. Qualifications: 2.5+ years of experience in advanced technical support Cisco Certified Network Associate certification required Cisco Certified Network Professional or Voice Collaboration certification preferred Possess the ability to think analytically while working in a high volume work environment Able to easily communicate complex concepts and instructions to non-technical end-users Possess knowledge and understanding of network designs and concepts Able to apply technical knowledge to troubleshoot and isolate VoIP Issues Required Knowledge/Technical Skills Intermediate level experience in handling Cisco IP telephony Network Infrastructure. Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols .etc. Intermediate understanding of switching - VLAN, Voice VLAN, Inter Vlan routing, PoE etc. Basic Understanding of UCS machines, ESXi and CIMC Intermediate/Expert understanding of the following Cisco Unified Communication Products o CUCM 7.x, 8.x and above o Cisco Unity Connection o Cisco Unified Communication Express Cisco Unity express o Cisco Voice Gateways (ISR Routers and Analog gateways) o Gateway protocols: H323, SIP, MGCP o Trunks, E1/ T1(CAS, CCS), FXS /FXO etc. o Gatekeepers o Understanding of CUBE Key Skills Excellent Voice and Communication Skills. Global orientation and Process oriented. Ability to stay focused and Open to work in night shifts Proactive Monitoring of alarms and incident cases. Managing Phone Queues. Incident tracking to ensure continuity across shifts. Coordination of communication bridges during major outages. Work with multiple vendors/teams as required to drive issues to resolution. Execute changes and tasks as assigned per defined procedures. Follow proper documentation procure on incidents and adhere to defined SLA/SLOs Use Lab to recreate scenarios to provide solution to issues.
Posted 2 months ago
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