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8.0 - 12.0 years

10 - 14 Lacs

Bengaluru

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Technical Care Specialist delivers end-to-end support across technical, account, operational, and network domains covering planning, design, deployment, integration, optimization, and maintenance to drive revenue and enhance customer satisfaction and focuses on supporting customers and internal stakeholders before and after sales, managing incidents, service readiness, and escalations, while also providing feedback to improve serviceability. You have: Bachelor's degree 8-12 years of relevant experience in technical support or a related role. Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.). Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220. Experience with network troubleshooting tools such as Wireshark and TCP dump. Excellent communication skills, both verbal and written, and the ability to work collaboratively with customers and cross-functional teams. It would be nice if you also had: Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce). Strong problem-solving ability with a focus on technical issues and the ability to think critically under pressure. Customer CommunicationYoull enhance your communication skills while serving as the main point of contact for customers, handling escalations, and providing updates. Advanced TroubleshootingYoull gain expertise in troubleshooting complex technical issues, applying advanced methods such as protocol flow analysis and system-level tracing. Collaboration & TeamworkYou will work closely with cross-functional teams, gaining insights into various aspects of pre-sales, product support, and customer service. Product KnowledgeBy working directly with IP products like Nokias SR/SSR series, you will deepen your understanding of advanced networking protocols and technologies. Process ImprovementYour feedback will help drive process improvements, contributing to better service delivery and higher customer satisfaction. Continuous LearningStay ahead in the industry by learning about the latest technologies, product updates, and customer roadmaps.

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8.0 - 10.0 years

8 - 12 Lacs

Gurugram

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As a Technical Care Specialist, you will play a key role in providing expert-level technical support for Nokia 1830 PSS (OTN) products, ensuring optimal network performance and customer satisfaction. You will diagnose and resolve complex customer issues remotely, collaborate with global technical teams, and engage in 24x7 on-call support as needed. Your role involves troubleshooting, reproducing issues in lab environments, and leading root cause analysis, while also contributing to system testing and performance improvements. With your deep knowledge of DWDM, OTN, GMPLS, and ASON, you will drive technical leadership, mentor junior team members, and enhance customer experience. You have: Bachelors degree with 810 years of experience in EoSDH, LAN/WAN, and networking technologies. Proven expertise in supporting global TSC teams, Optical L3 Technical Expertise Centers (TEC), and Services Product Line Management (PLM). Hands-on experience with DWDM, OTN, and GMPLS technologies. Strong ability to diagnose and resolve complex customer issues remotely. It would be nice if you also had: Experience in creating and reproducing system test specifications, performance test specifications, test plans, and related documentation for product recommendations. Familiarity with simulating customer issues in a lab environment for effective troubleshooting and validation. Lead and demonstrate technical projects with manageable risks and resource requirements, or supervise and guide small teams to successful outcomes. Provide leadership, mentorship, and technical training to junior or less experienced team members. Contribute to the strategic direction of the organizational unit by sharing innovative ideas and professional insights. Apply advanced troubleshooting techniques such as system tracing, debugging, and protocol flow analysis to resolve complex technical issues. Identify, reproduce, and characterize product defects, ensuring prompt and effective collaboration with R&D teams for resolution. Lead Root Cause Analysis (RCA) initiatives, preparing and presenting comprehensive and detailed RCA reports. Support key technical activities during early product life cycle phases, including product releases, pilots, customer trials, and initial deployments. Deliver expert-level technical support for NOKIA 1830 PSS (OTN) products, ensuring high-quality service and customer satisfaction.

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8.0 - 13.0 years

19 - 25 Lacs

Bengaluru

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As an IP Senior Network Architect, you will deliver services to Nokia's customers, collaborating with external clients, product line managers, regional support teams, and the GNE team. The ideal candidate will have extensive experience in IP/MPLS network design and implementation, along with strong communication and collaboration skills, responsible for designing and implementing complex network solutions tailored to customer needs. You have: 8+ years of work experience in IP networks. Experience delivering professional services including network strategy, design and engineering, implementation, testing, customer training and on-site support. Knowledge of IP Networking like Routing protocols (OSPF, ISIS, BGP) and Signaling protocols (RSVP-TE, LDP). Segment Routing, QoS, IP VPN, VPLS, EVPN, BNG, NAT, Seamless MPLS, Application Assurance Specific Nokia knowledge of 7750, 7250, 7210 and 7705 product lines. It would be nice if you also had: Network Engineering expertise at a multi-vendor integration experience. 3rd party router expertise, including Cisco/Juniper product lines. gathering and scoping workshops with Customers to collect design requirements. Translate requirements into design specifications. Development of and support to High-Level Designs & Low-Level Designs. Provide assistance to Customers on best design practices in the areas of IP/MPLS core and services architecture. Acting as an IP/MPLS consultant. Being Nokia design and architect representative.

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8.0 - 13.0 years

8 - 13 Lacs

Chennai

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As a Datacom Protocol Engineer, this role focuses on the development and testing of software for advanced access networks, specifically within the Nokia Lightspan product family. It involves designing and implementing new features for the Lightspan products. You have: Graduate or Postgraduate in Engineering stream with 8+ years of experience in L2 & L2+ protocol development, including Ethernet, VLAN, QoS, and ARP. Advanced programming skills in C or C++, with expertise in Object-Oriented Programming (OOP) and the design and development of complex software systems. Any combination of L2 & L2+ protocols => Layer 2 Forwarding, Switching, VLAN, xSTP, LLDP, IGMP, ARP, 802.1x, QoS, DHCP, PPPoE, ERPS, CFM, EFM-OAM, ANCP, Radius and LACP. Experience with products like xDSL, GPON, and IPDSLAM, aligning well with the product line will be added advantage. Experience in recruitment analysis, architecture and design. It would be nice if you also had: Understanding of network configuration protocols like NetConf and YANG. Troubleshooting and analytical skills to address complex issues in both software and, minimizing product downtime. A commitment to maintaining high-quality standards across all stages of the product lifecycle, which is central to my approach to software development. Apply expertise in IP-based networks and Layer 2/Layer 2+ protocols to develop software for the Lightspan family, ensuring it meets required standards. Leverage customer feedback to continually refine and enhance product features, ensuring robustness in live deployments. Collaborate closely with R&D, product management, and customer support to ensure a seamless development process and timely delivery of features. Design both manual and automated tests to improve test coverage and accelerate bug resolution, driving quality improvements. Deepen expertise in L2 & L2+ protocols such as Ethernet, VLAN, QoS, IGMP, and stay updated with emerging network technologies. Mentor and guide junior team members, gaining leadership experience and overseeing projects with limited risks. Enhance troubleshooting skills by diagnosing and resolving complex hardware and software issues across customer environments. Continue to innovate and enhance the products software architecture and development processes, learning new tools and methods to improve efficiency.

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5.0 - 10.0 years

9 - 13 Lacs

Bengaluru

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As a Senior Technical Specialist at Nokia, you will play a critical role in designing and implementing high-performance datapath solutions on both custom and merchant silicon. You will be responsible for writing efficient and modular code that is well-tested and robust, ensuring that it meets the high standards required for networking infrastructure. Your role will involve working on advanced packet forwarding techniques and technologies, such as IP, MPLS, Segment Routing, and VXLANs. You'll also be dealing with QoS (Policers, Schedulers), ACLs, TCAM management, and packet extractions to CPU. As part of a team developing high-performance network solutions, you will utilize technologies like DPDK to maximize performance. DCN2025. You have: Bachelor's degree with 5 -10 years of Experience. Proven experience in packet forwarding technologies (IP, MPLS, Segment Routing, VXLANs). Experience with QoS technologies (Policers, Schedulers, ACLs) and TCAM management. Hands-on experience with DPDK for high-performance packet processing. Proficiency in C/C++ programming, with a focus on networking solutions. Methodical problem-solving skills and attention to detail. It would be nice if you also had: Experience working in virtualized Linux environments (e.g., KVM, Docker, etc.). Passion for networking technologies and high-performance systems. Design and implementationYou will gain deep expertise in designing and implementing datapath solutions on both custom and merchant silicon. Advanced packet forwardingDevelop your skills in IP, MPLS, Segment Routing, VXLANs, and QoS technologies such as Policers, Schedulers, and ACLs. DPDK and performance optimizationYou'll be working with DPDK and similar technologies to maximize performance for high-throughput systems. Virtualized environmentsExpand your knowledge in working with virtualized Linux environments such as KVM and Docker. Team collaborationWork closely with cross-functional teams, including product management and software testers, to deliver customer-driven solutions. Robust and modular codeFocus on writing modular, maintainable code that is well unit-tested, improving your coding skills and best practices.

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6.0 - 11.0 years

7 - 11 Lacs

Bengaluru

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In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructuregroup is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. The incumbent will work in feature development of the GX platform which is part of the optical division of Nokia. The incumbent will also contribute to improving product performance and support the integration of technologies various optical technologies BE/Btech or ME/Mtech.6+ years of relevant experience. Expertise in kernel internals, general networking and socket programming. Should have worked previously in IP networking or telecom field. A thorough knowledge of networking concepts in L2/L3 protocols. VLAN /OSPP /GRE/RSTP/ TCP/IP Must have experience on BCM-SDK and BCM-XGS chip Strong C/C++, system understanding and debugging skills are required. Candidate must possess good oral and written communication skills, be highly self-motivated and collaborate as and when required. It would be nice if you also had: Experience in chassis-based router/switches will plus Understanding of different SoC architectures (32-bit, 64-bit) and toolchains. Should be capable of working on multiple issues by prioritizing activities daily to achieve various milestones. Familiarity with Docker, JIRA, bit-bucket, confluence will be advantageous. Use expertise in C/C++, L2/L3 protocols and debugging tools to develop and debug complex features. Plan technical requirements, manage SW/HW build releases, and support product updates, gaining experience in release management. Assist in designing, developing, and testing hardware/software solutions tailored to customer needs, broadening skills in system design. Deepen understanding kernel internals , general networking and socket programming QoS, network architecture, with a focus on IPV4/IPV6 and L2/L3 routing. Collaborate with various vendors to integrate SoC architecture, learning to troubleshoot and enhance third-party solutions. Gain exposure to Optical technologies, expanding skillset and adding value to knowledge of networking and telecom systems.

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2.0 - 4.0 years

4 - 9 Lacs

Gurugram

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- General protocol knowledge of SSL ; DHCP ; DNS and TCP/IP;TLS. Experience with Cisco ACS/ISE/AAA (Radius/TACACS). Experience on Cisco ACS 5.x to ISE 2.x migration. Good understanding/knowledge with Cisco/VMware security devices configuring, supporting, troubleshooting, debugging, and administering. ISE implementation-Active-Directory, ISE-LDAP and ISE-RSA. Knowledge with Cisco Identity based services 802.1 X/wired /wireless, ISE Guest (Radius/AAA portal login), BYOD, ISE, ACE.

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6.0 - 11.0 years

7 - 11 Lacs

Hyderabad

Work from Office

Network Engineering Advisor SD WAN Implementation:Design/Manage SD-wan LAN Operations insightProtocolsExperience in L2/L3protocols NOC Builddesigning, SOP preparations, Documentation. leading the Team and monitoring NOC Operations, troubleshooting network systems, Tools like SNMP tools, WindRiver. Experience in cisco switches and CPE devices Knowledge on firewall to understand the network security.

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4.0 - 6.0 years

6 - 11 Lacs

Gurugram

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Key skills : First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments Analyse log files and all other relevant information to troubleshoot and resolved storage issues Analyse and resolve Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service. Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

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6.0 - 11.0 years

8 - 12 Lacs

Bengaluru

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Job Description : Senior Lead Engineer / Technical Architect (L2/L3 Protocol Development) Location : Bangalore, India Experience : 12 - 18 Years Position : Full-time Position Overview : We are seeking a highly experienced and visionary Senior Lead Engineer / Technical Architect to spearhead the development of a cutting-edge networking solution. You will be the cornerstone of a new, strategic customer engagement, responsible for designing and building a complete network software and firmware stack from the ground up. This role demands an individual with exhaustive knowledge of L2/L3 protocols, NOS internals, and security protocols. You will architect the data plane, integrate critical L4-L7 services, and ensure robust, high-performance line-rate processing. Crucially, this is a "train the trainer" profile; you will not only lead technically but also mentor the team, establishing best practices and elevating their capabilities. Key Responsibilities : - End-to-End Architecture : Lead the greenfield architecture and design of the entire L2/L3 networking stack, including the data plane (Fast Path) and control plane interactions, for a new platform. - Core Protocol Development : Develop high-performance, scalable, and robust code in Embedded C on Linux for the data plane, focusing on L2/L3 forwarding and feature implementation. - L4-L7 Service Integration : Design, implement, and integrate critical L4-L7 protocols with a mandatory focus on OpenSSL, NAT, IPsec, and MacSec. - NOS Expertise : Leverage your deep understanding of Network Operating System (NOS) internals to ensure seamless integration, performance tuning, and system stability. - Line-Rate Processing : Implement logic for line-rate packet processing, including specific requirements for regular expression (RegEx) matching in the data path. - Container Networking : Architect and integrate solutions for container networking, ensuring efficient and scalable connectivity for modern applications. - Validation & Performance Tuning : Utilize traffic generation tools like IXIA to perform rigorous performance validation, stress testing, and functional verification of the entire software stack. - Technical Leadership & Mentorship : Act as the senior technical authority. Mentor engineers, lead design reviews, and establish a center of excellence for network protocol development within the team. Required Skills & Qualifications (Must-Haves) : - Experience : 12-18 years of hands-on experience in network protocol development, with a proven track record of architecting complex networking software. - Programming : Expert-level proficiency in Embedded C and a strong command of the Linux development environment. - NOS Internals : Exhaustive, hands-on knowledge of NOS internals, control plane/data plane separation, and Fast Path / data plane acceleration techniques. - L2/L3 Protocols : Deep, architectural understanding of L2 switching (VLANs, STP, LACP) and L3 routing (OSPF, BGP, VRF, ECMP). - L4-L7 Mandatory Protocols : Demonstrable, deep implementation experience with the following : OpenSSL (Integration, session management, crypto offload) NAT (SNAT, DNAT, connection tracking) IPsec (Tunnel/Transport mode, IKEv1/v2, ESP/AH) MacSec (IEEE 802.1AE) - IP Networking Stack : Comprehensive knowledge of the IP networking stack (TCP/IP, UDP) and packet flow through a system. - Testing Tools : Proven experience using IXIA or Spirent for creating complex traffic profiles, performance benchmarking, and debugging. - Container Networking : Solid understanding of container networking concepts (e.g., CNI, veth pairs, network namespaces, overlays). Desired Skills & Qualifications (Nice-to-Haves) : - Experience with network processors, DPUs, or SmartNICs (e.g., Broadcom, Marvell, NVIDIA). - Proficiency in Python for automation and testing. - Familiarity with hardware-accelerated regex engines. - Prior experience in a customer-facing or solutions architect role.

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12.0 - 14.0 years

11 - 16 Lacs

Bengaluru

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Job Title : Principal / Staff Network Test Engineer Location : Bengaluru, Karnataka, India Experience : 12 - 14 Years About the Role : We are seeking a highly experienced and technically profound Principal/Staff Network Test Engineer to join our core engineering team. In this senior leadership role, you will drive the quality assurance of our next-generation networking products, with a particular focus on high-performance, low-latency environments including Cisco NxOS and Exablaze 3550 platforms. You will leverage your extensive expertise in network protocols, advanced test automation, and architectural insights to define and implement robust testing strategies, mentor junior engineers, and significantly contribute to the overall product quality and release readiness. Key Responsibilities : Strategic Test Leadership & Architecture : - Define and drive the overall test strategy, architecture, and roadmap for complex networking products, with a deep understanding of high-performance environments like Exablaze 3550 and enterprise-grade platforms like Cisco NxOS. - Lead the design and implementation of highly scalable, reliable, and efficient test automation frameworks and infrastructure. - Architect comprehensive test plans and methodologies that encompass functional, performance, scalability, reliability, and security testing for L2/L3, multicast, and other advanced network services. - Collaborate closely with product management, development, and architecture teams to influence design for testability and ensure alignment with business objectives. Deep Technical Expertise & Execution : - Serve as a subject matter expert in network protocols, including an in-depth understanding and hands-on testing experience with L2 (VLAN, LACP, vPC, Spanning Tree Protocol (STP), VXLAN, EVPN) and L3 (Unicast routing - OSPF, BGP, Layer-3 virtualization) protocols. - Possess extensive experience in testing Multicast Routing in complex network topologies. - Design and execute advanced test scenarios for high-speed GigaEthernet (10/25/40/100 Gbps) interfaces, ensuring performance and stability. - Proficiently test and validate Access Control Lists (ACL) and Quality of Service (QoS) configurations and their impact on network traffic. - Leverage XML for complex configuration parsing, test data generation, and reporting. Advanced Test Automation & Development : - Drive the design, development, and continuous enhancement of sophisticated test automation frameworks using Python. - Architect and implement automated test suites using Pytest, Robot Framework, and other relevant tools, ensuring high coverage and reusability. - Develop complex scripts for automated environment provisioning, test data management, and comprehensive results analysis. - Champion best practices in code quality, testability, and maintainability within the test automation team. Platform Specific Expertise : - Mandatory hands-on testing experience with Cisco NxOS based devices. - Significant hands-on testing experience with Exablaze 3550 series switches. - Deep understanding of their architecture, features, and specific testing considerations. Containerization & Linux Proficiency : - Extensive experience with Container technologies, particularly Docker, for setting up test environments, isolating dependencies, and ensuring consistent test execution. - Expert-level proficiency in Linux OS for complex system configuration, network troubleshooting, and scripting. Mentorship & Collaboration : - Mentor and guide junior and mid-level engineers, fostering a culture of technical excellence and continuous learning. - Lead technical discussions, present test strategies, and articulate complex issues to both technical and non-technical audiences. - Collaborate effectively across multiple teams and stakeholders to achieve common goals. Required Skills & Qualifications : Experience : 12-14 years of progressive experience in network testing, with a strong focus on L2/L3 protocols and advanced test automation. Platform Specific Expertise (Mandatory) : - Demonstrable expertise and hands-on testing experience with Cisco NxOS based networking devices. - Proven experience in testing and validating Exablaze 3550 series switches. Networking Expertise (Deep & Broad) : - In-depth understanding and extensive hands-on experience in testing Network L2, L3 protocols, and features (e.g., VLAN, LACP, vPC, STP, OSPF, BGP, Multicast Routing). - Strong expertise in Layer-3 virtualization, VXLAN, and EVPN (Ethernet VPN). - Expertise in testing high-speed GigaEthernet (10/25/40/100 Gbps) interfaces and related performance metrics. - Proficient in testing Access Control Lists (ACL) and Quality of Service (QoS). Programming & Automation (Expert-level) : - Exceptional Python coding skills with extensive experience in designing, building, and enhancing complex test automation frameworks. - Mastery of Pytest, Robot Framework, and other industry-standard test automation tools. Operating Systems & Virtualization : - Expert-level proficiency in Linux OS. - Strong experience with Container technologies (Docker). Technical Acumen : - Experience with XML for configuration, data parsing, or test reporting. Desirable Skills (Good to Have) : - Prior experience in testing FPGA-based switches. - Experience in Smart NIC testing. - Experience in Merchant ASIC testing. - Knowledge of network security testing methodologies. - Contributions to open-source network testing tools or frameworks. Education : Bachelor's or Master's degree in Computer Science, Electrical Engineering, Telecommunications, or a related technical field.

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7.0 - 10.0 years

3 - 7 Lacs

Hyderabad

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Provide Network Support for Team Deliverables L3. Able to Support Entire Network of Client Data Center. Interacting with the client on daily basis and provide insight to the remote team and management. Able to Support and have Good Knowledge of Static and Dynamic Routing Protocol like; EIGRP, OSPF, BGP and Static. Policy-base routing, Source-Base Routing, BGP Attributes. Able to Support and have Good Understanding of Layer2 and Layer3 switching technology Like; VLAN, VTP domain(Server/Client), STP, RSTP, MSTP, Rapid-PVST, Inter-VLAN routing, HSRP, VRRP, Stacking, STP troubleshooting. Able to Support and have Good Knowledge of Firewall Inside, Outside and DMZ zone and Security Level, DMZ, Policy, rule management, security, High-Availability, Cluster, Failover, logs monitoring and troubleshooting. Able to Manage network devices backup manually using TFTP and auto-backup tools. Remotely Upgrade IOS of network devices like Switches, Routers, Firewall and WLC. Able to use and configure Network monitoring tools, NCM, NPM, Syslog servers, event, TFTP Server, Ingress/Egress Traffic Analyzer, alerts, health monitoring. Participate as per schedule and monthly maintenance activities like backup activities. Skills: Should have experience and expertise in SD Wan (Viptela). Should have excellent written and verbal communication. Excellent understanding of Routing, Switching, Firewall, WIFI and Controllers. Good Knowledge in troubleshooting of Routers, Switches and Firewalls. Hands-on of Infrastructure problem solving and troubleshooting tickets. Hands-on operations on mega projects involving global network services and its architecture. Technologies: SDWan (Viptela) experience & expertise is required for this position. Cisco Routers 3900, ISR 4300 & ASR 9000 Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP Good Knowledge of NGFW Firewalls Cisco FTD, FortiGate, Checkpoint, Palo Alto. Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. Skills good to have: ITIL Foundation Training and Certification Certification is added advantage Knowledge of Cloud Networking (Azure, AWS, Google etc.) Knowledge of Scripting

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4.0 - 8.0 years

15 - 30 Lacs

Bengaluru

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Scope of Responsibilities/Expectations Design and develop software for Network Service Edge, which is a SD-WAN and Security product Passionate about building product(s). Communicative and Collaborative. Should have 3-8 years of experience. Specific Knowledge/Skills Proficient in C/C++ and/or Go programming language. Excellent problem-solving skills Strong data structures and Algorithms experience Experience in programming multi-threaded applications on Linux OS Hands on work experience on TCP/IP and other networking protocols Desirable: Work experience in Firewall, VPNs, Application Identification and IDS/IPS. Knowledge of Shell scripting, Makefile, and Python. Experience working with OpenWrt or Buildroot.

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6.0 - 11.0 years

10 - 15 Lacs

Mumbai, Goregaon

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Network Professional with Scripting Skills | AI & ChatGPT Knowledge a Plus Job Summary Synechron is seeking a skilled and motivated Network Professional to strengthen our infrastructure team. This role is pivotal in designing, managing, and automating network systems while integrating emerging technologies like AI, ChatGPT, and network automation platforms. The successful candidate will combine robust networking expertise with scripting capabilities to enhance operational efficiency and security. This position offers an exciting opportunity to work on cutting-edge solutions in a dynamic environment, contributing significantly to our technological growth and innovation strategies. Software Requirements Required Software Skills: Network management tools (e.g., Cisco IOS, Juniper Junos) Scripting languages: Python (proficient, version 3.x), Bash, PowerShell Network automation platforms (e.g., NetBrains or equivalent) Monitoring and troubleshooting tools (e.g., Nagios, SolarWinds) Configuration management tools (e.g., Ansible, SaltStack) Preferred Software Skills: AI integration tools and frameworks ChatGPT or other NLP platforms Cloud platform management interfaces (AWS, Azure, GCP) Version control systems (e.g., Git) Overall Responsibilities Design, implement, and maintain resilient, secure, and high-performing network infrastructures. Develop automation scripts to streamline routine network tasks, reducing manual intervention. Monitor network health, diagnose issues proactively, and resolve outages efficiently. Collaborate with cross-functional teams to embed network solutions within broader IT architectures. Explore and harness emerging technologies such as AI, ChatGPT, and network automation tools to optimize network operations. Assist in planning, deploying, and documenting new network solutions aligned with organizational standards. Maintain comprehensive documentation on network configurations, procedures, and automation workflows. Participate in continuous learning initiatives to stay current on evolving network and automation technologies. Technical Skills (By Category) Programming Languages: Required: Python (extensive scripting for automation), Bash, PowerShell Preferred: Familiarity with other scripting languages (Perl, Ruby) Databases/Data Management: Basic understanding of storing configuration data Experience with network management databases (NetDB, SNMP) Cloud Technologies: Preferred: Basic knowledge of cloud service providers (AWS, Azure, GCP) Frameworks and Libraries: Python libraries: netmiko, paramiko, requests, or similar for network automation AI/NLP frameworks (preferred): OpenAI APIs, LangChain Development Tools and Methodologies: Version control with Git Agile/Scrum practices Use of network automation platforms like NetBrains or similar IDEs Security Protocols: Knowledge of firewalls, VPNs, VLAN security best practices Familiarity with network security frameworks and compliance standards Experience Requirements Minimum 6 years in network administration, engineering, or related roles Proven expertise in network design, troubleshooting, and management Demonstrated scripting experience for automation tasks Experience with network protocols: TCP/IP, VLANs, VPNs, routing protocols, firewall configurations Familiarity with network automation tools and platforms (preferred) Knowledge of AI concepts and NLP is advantageous but not mandatory; training will be provided Alternative Experience paths: Candidates with strong networking background and demonstrated aptitude in scripting and automation are encouraged to apply. Day-to-Day Activities Conduct routine network health checks and performance assessments Write and update automation scripts to optimize network operations Troubleshoot and resolve complex network issues promptly Collaborate in project meetings to support network deployment projects Document network topologies and automation workflows Engage with AI and ChatGPT integration teams to explore innovative use cases Stay updated on emerging technologies and best practices in networking and automation Provide training and knowledge sharing within the team Qualifications Bachelors degree in Computer Science, Information Technology, Electronics, or related fields; equivalent professional experience Relevant industry certifications (e.g., CCNA, CCNP, JNCIS) preferred Training or certification in network automation, scripting, or AI tools is advantageous Commitment to continuous professional development Professional Competencies Strong analytical and problem-solving skills Excellent communication skills for effective stakeholder interaction Proven ability to work collaboratively in diverse teams Adaptability to new technologies and evolving project requirements Innovative mindset to leverage AI and automation for process improvements Effective time management and prioritization skills S YNECHRONS DIVERSITY & INCLUSION STATEMENT

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5.0 - 10.0 years

15 - 27 Lacs

Hyderabad, Chennai

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Summary We are looking for a skilled QA Automation Engineer with expertise in Python-based test automation and a strong understanding of Object-Oriented Programming (OOP) concepts. The ideal candidate will have hands-on experience with test automation frameworks (Pytest, Robot, Behave) and a solid background in Linux environments. Knowledge of traffic generators (Ixia, Spirent) and Layer 2/Layer 3 protocols testing is a plus. This role requires a detail-oriented professional who can design, develop, and execute automated test suites to ensure software quality and reliability. Key Responsibilities Develop, maintain, and execute Python-based automated test scripts for functional, regression, and performance testing. Apply OOP concepts to build modular, reusable, and scalable test frameworks. Work with Pytest, Robot, or Behave to design and enhance test automation frameworks. Execute tests on Linux-based systems and troubleshoot environment-related issues. Collaborate with development teams to identify, report, and track defects. Integrate automated tests into CI/CD pipelines for continuous validation. Conduct Layer 2/Layer 3 protocols testing (e.g., Ethernet, VLAN, IP, TCP/UDP, routing protocols). Utilize traffic generators (Ixia, Spirent) for network performance and stress testing (preferred). Document test cases, results, and automation processes. Required Skills & Qualifications Proven experience in QA automation with a focus on Python-based test development. Strong knowledge of OOP concepts (Classes, Inheritance, Polymorphism, etc.). Hands-on experience with Pytest, Robot Framework, or Behave. Proficiency in working with Linux/Unix environments. Familiarity with networking protocols (Layer 2/Layer 3) and related testing methodologies. Analytical mindset with strong debugging and problem-solving skills. Experience with CI/CD tools (Jenkins, GitLab CI, etc.) is a plus. Nice to Have Exposure to traffic generators (Ixia, Spirent, etc.). Knowledge of REST API testing and Selenium for web automation. Understanding of containerization (Docker, Kubernetes).

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3.0 - 7.0 years

4 - 5 Lacs

Hyderabad

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Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how werescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Management Trainee, Master Data Management!! In this role, we are looking for a qualified professional who can provide guidance to the team with subject matter expertise on Customer master, vendor master or product master domain within SAP MDM process. Reports typically comprising of first line managers and supervisors. Responsibilities • Fully responsible for all master data objects in respective scope of materials, sales organization and pricing. Their customer and Vendor and need to be added based on their role. • Execute day to day Master data management activities • Act as the SME in the Master data management activities • Train and mentor other team members to ensure seamless delivery • Ensure data quality for deliverable is met and all metrics adhered • Ensure master data integrity between modules & systems at efficient quality and accuracy, Coordinate, Analyse and facilitate resolution of issues • Assist & Train resources involved in the data collection process, Develop procedure/business rules for data collection • Perform Regression Testing or Change Request Testing, Generate & Analyse regular reports: statistics of MD Maintenance (e.g. no. of errors, lead time violation, etc) & Data Quality Key performance indicators. • Support the business unit team for expediting the master-data creation of fast track projects. • Ensure SLA (Service Level Agreements) for lead times and data quality are fully met • Highlight lesson learned on frequent issues, Support regular Master Data Health Check & Audit Trail validation • Propose opportunities for improvement of Master Data Quality • Ensuring consistent Data & Data structure within SAP of Material Master Data / Customer master/ Vendor Master / Pricing master • Leading Master data management processes related to the creation, maintenance, and quality of all master and reference data • Owning the data requirements for the implementation and turnovers to external teams • Maintenance and completeness check for all Material Master Data in co-ordination with CD team, Marketing, Sales, Customer Service, Finance and Demand Planning. • Serving as the strategic point of reference for data within business as principal voice of contact for data quality • Training & Onboarding of pertinent teams. • Guiding and leading cross-functional teams in implementation of data • Analysing and reporting metrics of master data to reduce customer data issues and improved customer data quality in order to ensure that teams follow and support customer data governance policies • Developing and improving business processes through tools, metrics to enable decision making • Good analytical skills, propose process improvement plans • Quality improvement is expected • Knowledge on SAP ERPs and workflow systems Qualifications we seek in you! Minimum qualifications • Bachelor’s degree • Strong financial analytical skills and problem-solving skills. • Proven work experience as a Sr Team member, Subject matter Expert or Associate business analyst • Effective communicate in writing and verbally to client. • Experience in balancing customer facing role and work assessments. • Self-starter and have analytical, problem solving skills Preferred qualifications/Skills • Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers. • Good people and customer handling skills • Strong knowledge of SAP MD & SD module • Effective communication and interpersonal skill Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not chargefees to process job applications and applicants are not required to pay toparticipate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.

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2.0 - 5.0 years

4 - 7 Lacs

Bengaluru

Work from Office

The Network Engineer role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Engineer domain.

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5.0 - 9.0 years

5 - 10 Lacs

Bengaluru

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About the Role : We are seeking a highly skilled and experienced Senior Network Test Engineer to join our dynamic team. In this role, you will be responsible for designing, developing, and executing comprehensive test plans for cutting-edge networking products and solutions. You will leverage your deep expertise in network protocols, automation frameworks, and modern technologies to ensure the reliability, performance, and security of our networking infrastructure. Key Responsibilities : Test Strategy & Planning : - Develop detailed test plans, test cases, and test strategies for complex networking features and functionalities, covering L2/L3 protocols, multicast, and other advanced network services. - Collaborate with development and product teams to understand requirements and translate them into effective test methodologies. - Define test environments, topologies, and configurations necessary to validate network solutions. Test Execution & Analysis : - Execute manual and automated test cases, analyze results, and identify defects. - Perform root cause analysis of issues, isolate problems, and work closely with development teams for timely resolution. - Conduct performance, scalability, and stress testing of network devices and systems. Test Automation & Framework Development : - Design, develop, and enhance robust test automation frameworks using Python. - Implement new test cases and integrate them into existing automation suites. - Utilize and contribute to test automation tools such as Pytest and Robot Framework. - Develop scripts for test data generation, environment setup, and results reporting. Protocol Expertise : - Extensive testing experience with L2 protocols including VLAN, LACP, vPC, and Spanning Tree Protocol (STP). - Proven experience in testing Unicast routing protocols such as OSPF, BGP, and Layer-3 virtualization. - Strong understanding and testing experience with Multicast Routing. - Familiarity with advanced networking concepts like VXLAN and EVPN (Ethernet VPN). Technical Domain Knowledge : - Hands-on experience with GigaEthernet technologies (10/25/40/100 Gbps). - Proficiency in testing Access Control Lists (ACL) and Quality of Service (QoS) features. - Experience with XML for configuration or data parsing. - Working knowledge of Container technologies, specifically Docker. System & Tooling : - Strong proficiency in Linux OS for test environment setup, scripting, and troubleshooting. - Utilize network testing tools and traffic generators effectively. Collaboration & Communication : - Work closely with cross-functional teams including software development, hardware engineering, and product management. - Clearly communicate test progress, defect status, and risks to stakeholders. Required Skills & Qualifications : - Experience : 5-9 years of proven experience in network testing, with a strong focus on L2/L3 protocols. Networking Expertise : - Deep understanding and hands-on experience in testing Network L2, L3 protocols, and features (e.g., VLAN, LACP, vPC, OSPF, BGP, Multicast). - Solid grasp of Unicast routing (OSPF, BGP, Layer-3 virtualization) and Multicast Routing concepts. - Experience with VXLAN and EVPN. Programming & Automation : - Excellent knowledge in Python coding with hands-on experience in test automation framework development and enhancements. - Proficiency with Pytest and/or Robot Framework. Operating Systems : - Strong working knowledge of Linux OS. Network Hardware : - Experience with GigaEthernet (10/25/40/100 Gbps) technologies. Networking Features : - Experience in testing Access Control Lists (ACL) and Quality of Service (QoS). Other Technologies : - Familiarity with Container technologies (Docker). - Experience with XML. Desirable Skills (Good to Have) : - Experience in testing FPGA-based switches. - Experience in Smart NIC testing. - Experience in Merchant ASIC testing. Education : Bachelor's or Master's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field.

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6.0 - 11.0 years

8 - 18 Lacs

Bengaluru

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Job Description : Lead / Senior Lead Engineer / Architect - L2/L3 Protocol Development (Cisco IOS) Location : Bangalore, India Experience : 6 - 18 Years Designation : Lead Engineer / Senior Lead Engineer / Architect Position Overview We are seeking an accomplished and highly motivated Technical Lead with deep expertise in L2/L3 network protocol development to join our core engineering team. In this role, you will be responsible for designing, developing, and maintaining critical protocol software on industry-leading Cisco platforms like IOS, IOS-XE, and NX-OS. This is a hands-on technical leadership position where you will tackle everything from full-scale protocol development to resolving complex, time-sensitive bugs. You will leverage your strong C programming skills and deep understanding of network architecture to build robust, scalable, and high-performance networking solutions. Key Responsibilities - Design & Development : Lead the design, implementation, and maintenance of L2/L3 protocol features on Cisco's networking operating systems. - Protocol Ownership : Take ownership of the complete development lifecycle for key protocols, including feature enhancements and full or partial protocol stack development from scratch. - Debugging & Bug Fixes : Act as an escalation point for complex technical issues. Perform deep-dive analysis and debugging of critical bugs in a multi-threaded environment. - Architecture Contribution : Contribute to the software architecture for L2/L3 components, ensuring designs are scalable, resilient, and maintainable. - Code Excellence : Write high-quality, high-performance C code in a Linux-based environment, utilizing best practices for Multi-Threading and Socket Programming. - Technical Leadership : Mentor junior engineers, lead technical discussions, and conduct code reviews to ensure adherence to coding standards and best practices. Required Skills & Qualifications (Must-Haves) - Experience : 6 to 18 years of strong, hands-on experience in L2/L3 protocol development. - Cisco OS Expertise : Mandatory hands-on experience developing and debugging on Cisco OS like IOS, IOS-XE, or NX-OS. - Programming Skills : Expert-level programming skills in C within a Linux environment. Core CS Fundamentals : - Very strong understanding of Data Structures and algorithms. - Proven working experience in Multi-Threading and Socket Programming. L2 Protocol Expertise : In-depth knowledge and development experience in protocols such as : - VLAN, STP, RSTP, MSTP - VXLAN - LLDP, LAG (LACP) L3 Protocol Expertise : In-depth knowledge and development experience in protocols such as : - Routing : BGP, OSPF, RIP, EIGRP - Multicast : IGMP, PIM - Tunneling & VPN : MPLS, GRE, IPSec Desired Skills & Qualifications (Added Plus) - Experience working with the SONIC (Software for Open Networking in the Cloud) Network Operating System. - Knowledge of programmable packet pipelines and forwarding ASICs (e.g., Broadcom, Barefoot). - Familiarity with scripting languages like Python for automation and testing. Notice Period : This is a high-priority requirement. Candidates who are immediate joiners or are currently serving a notice period of 30 days or less are strongly preferred.

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4.0 - 9.0 years

4 - 8 Lacs

Hyderabad

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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1.0 - 6.0 years

3 - 6 Lacs

Thane

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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3.0 - 5.0 years

4 - 8 Lacs

Mundra

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

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1.0 - 3.0 years

4 - 7 Lacs

Mundra

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience1-3 Years.

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10.0 - 15.0 years

13 - 17 Lacs

Pune

Work from Office

Network Architect - L4 - Routing, Switching & SD WAN LocationHyderabad, Bangalore, Chennai, Pune, Mumbai, Coimbatore Experience10+ Years of experience in Network Admin Expert on design, configuration and implementation of Data Center, Branch with Nexus, L4 switch Configuration. SD-WAN Network Configuration and management. Wireless WLC/AP infrastructure management, & configuration. Provides 3rd level technical support on data network related issues. Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP etc.) are required. Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP). Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in data center network as well as WAL technologies. Niche Technology experience like Cisco ACI, NSX, SDN, SDA and DNAC Good knowledge in Wireless technology, DNS/DHCP/NTP and experience in operational support for wireless controllers and APs on escalated calls. Cisco / Aruba Experience in system platforms like Cisco Nexus, Infoblox, Riverbed, Cisco WLS Configure and Troubleshoot Network optimization solutions like Riverbed, Cisco WAAS etc.

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1.0 - 3.0 years

4 - 7 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience1-3 Years.

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