Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLA’s defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Network Data Admin. Experience3-5 Years.

Job Title:Network Engineer Experience6-9 Years Location:Bangalore : Create Network Change Request in Service Now tool Map the IP address and port details of the application in the change request Create Firewall Port opening requests Co-ordinate change required on network infrastructure ( Switches/routers/ load balancers ) during migration of business applications Verify the end to provisioning and validate the connectivity Work with SME’s to troubleshoot the connectivity issues Skills : Good understanding of IP addressing , IP subnets etc. Good Knowledge of VLAN , IP routing ( BGP ) Worked on GUI interface of Panorama Able to configure the firewall rules on Palo Alto firewalls based on the configuration provided Familiarity with SNOW tool added plus . Knowledge of packet capture tools eg. Wireshark etc. Skills PRIMARY COMPETENCY Network PRIMARY Routing & Switching - Cisco PRIMARY PERCENTAGE 100

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

SDWAN JD Knowledge on SDWAN Viptela solution Good Knowledge of Routing protocols such as OSPF and BGP A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels. Must have good technical writing skills and have experience in writing test and implementation / Migration plans. Skills and experience in working independently. Strong interpersonal and teamwork needed

Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Nexus, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Desired Skills (Good to have as value add to this role) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Education &/ Additional Certifications Degree/ Masters CCNP, CCIE (R&S / DC) VCP, AWS, CKA (Good to have)

7+ Hands-on experience with VMware technologies, including vCenter, ESXi, vSphere, HA, DRS Proficiency in managing VLANs, NIC teaming,port groups Knowledge of RAID, TCP/IP protocols, DHCP, and DNS. troubleshooting skills for ESXi, virtual machines

JOB RESPONSIBILITIES Profile Experience Build a good knowledge of the products & technologies; in which DC/Hosting industry is operating and ensure timely intelligence to provide best of the service to customers. Should have leadership skills, team player and ready to manage team in complex situations and environment. Should have worked in Datacenter environment and understand the complexity. Managing multiple customers for new project implementation, management of services and support. Technical Abilities: Defines, documents, and enforces system standards. Maximizes performance by troubleshooting network problems and outages and scheduling upgrades. Collaborates with network architects on network optimization. Secures network system by establishing and enforcing policies and defining and monitoring access. Accomplishes information systems and organization mission by completing related results as needed. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Install and manage various network equipments i.e. Cisco, HP, Dell, Aruba, Juniper etc. Having Firewall knowledge of Fortinet, SOPHOS, Palo Alto, SonicWALL, PfSense, Juniper will be preferred. Hands-on knowledge of network & security topologies and clear understanding the live environment and troubleshooting. Should be able to understand the hybrid (On prime & Cloud) network & security environment and manage it. Should be able to create and manage BGP, IP Sec or SSL VPN, VLAN, Netting, Petting etc. Select and implement security tools, policies, and procedures in conjunction with the companys security team Liaise with vendors and other IT personnel for problem resolution Role & Manageability: Maintain a pro-active and creative approach to support situations and customers Build trust, social activities & public relations with key account customers, work on solving their problems and respond to their requests any time Promote the companys image through attitude, professionalism, knowledge, customer orientation and responsiveness to customer’s needs Reporting Focus on providing, managing the technical support. Provide technical reporting, feedback, new solutions to the management. JOB REQUIREMENTS Academic Education: Bachelor degree / Technical degree Experience: Minimum 2+ years and above experience in technical / support. Experience in datacenter environment and its knowledge will be preferred. Clear technical role & achievements track record Skills: Skills in presenting & managing team and ready to work 24X7 if needed. Good communication and presentation skills Team player who is flexible and excels in an entrepreneurial environment Ability to work under pressure Dynamic, rigorous & self-directed personality Exhibits self-confidence, energy and enthusiasm Fluent in English would be a plus Others: Preferably Male Residing in and around Noida only.

BE/ B.Tech/ BCS/ BSc-IT/ BCA/ MSc/ MCA/ M.Tech 2023/2024 pass out. Network training like CCNA or any other training. 2.5 years of service commitment. Only Mumbai based candidates are eligible Male candidates are preferred (Due to rotational shift) Required Candidate profile Network Security training like CEH, CCNA, CCNP, CompTIA Security+ or any other related trainings. Good communication skills Good soft skills

Job Title: People Hub Coordinator Location: Chennai Shift Hours: 2PM - 11 PM About Toast: Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Join us in building our Global People Shared Services team (PeopleHub). We are looking for an enthusiastic individual interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub (Shared Services) Manager in India, you will provide foundational support for employee requests, HR systems, and critical people processes. This role offers a fantastic opportunity for someone eager to learn, develop operational skills, and contribute to an exceptional employee experience at Toast. Key Responsibilities: Support accurate data entry in HR systems (like Workday and Greenhouse). Maintain clean and consistent employee records through regular checks and updates. Assist with employee lifecycle activities such as onboarding, offboarding, and internal changes. Monitor and manage employee inquiries via the ticketing system, ensuring timely resolution or escalation when required. Collaborate with teams such as Benefits to address employee questions and support program implementation. Keep internal documentation up to date, ensuring clarity and consistency. Contribute to ad hoc projects aimed at improving operations or introducing new programs. Work in a data-sensitive environment, upholding data privacy and maintaining confidentiality as per company policies. Qualifications: Willingness to learn and grow in HR or People Operations. Strong attention to detail and commitment to accuracy. Proficiency in basic computer operations and using Google Workspace. Effective communication skills, with the ability to clearly interact with employees. Excellent time management and organizational abilities. Positive attitude and a collaborative, team-oriented approach. Comfort with following processes and seeking guidance when needed. Preferred Skills: Experience in HR Shared Services, customer service, or administrative support. Familiarity with tools such as Workday, Greenhouse, ServiceNow, or ticketing systems. Interest in areas such as benefits, onboarding, or HR systems. If you are passionate about contributing to an innovative, people-centric environment and are eager to learn, we encourage you to apply!

Position Cloud Deployment Specialist Location ChennaiExperience 5+ YrsEmployment Type Full Time, Working mode RegularNotice Period Immediate - 15 DaysMandatory skills :- Redhat OpenShift 4.x, Redhat Linux Administration- Strong knowledge in Docker, Kubernetes, git, Linux- Build new OpenShift Container Platform (OCP) 4.x in datacenter- Experience with Infrastructure-as-Code using Terraform- Experience with application deployment using Helm.- Experience with infrastructure automation and scripting using Ansible, Python and/or bash scripting.- Upgrade the OCP / Patching, onboard new application to OCP platform, Prometheus monitoring, Ansible. - Add Remove resources on need basis.- Hands on experience with load balancer technologies such as Nginx, HAProxy, or F5.- At least CCNA-level experience in Networking Administration.Desired Skills :- Experience in Storage virtualization, Network virtualization in private cloud and Public cloud platforms like AWS/GCP- Hands on experience in handling OpenShift cluster, enterprise MongoDB- L2 and L3 network equipment configuration (switches, firewalls, etc).- Experience with iptables in Linux and network-level ACLs.- Understanding of storage technologies and network file systems.- Continuously monitor network ports and perform log analysis to pre-emptively address emerging issues.- In-depth knowledge of DNS concepts, including DNSSEC, DNS caching, and DNS load balancing.- Experience with network troubleshooting tools and protocols (TCP/IP, DHCP,VLANs, etc.).- Familiarity with configuration management tools such as Ansible, Puppet, or ChefApplyInsightsFollow-upSave this job for future referenceDid you find something suspiciousReport Here! Hide This JobClick here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

About The Role : Job TitleIndia Payroll Processor, NCT LocationBangalore, India Role Description Performance & Reward is responsible for the design and implementation of performance, remuneration and incentive programmes. Work includes Researching and analysing key perspectives (current performance systems and compensation & benefits offerings, external labour market, cost and workforce requirements) Overseeing the global design and/or governance and/or performance of core performance, reward and/or benefits policies, products and processes Incorporating traditional performance frameworks, compensation and benefits elements and work/life benefits Exploring innovative opportunities (e.g. for segmentation) to enable certain performance driving areas of the business to offer fundamentally different packages and processes Ongoing management, communication, and monitoring of performance management and plan results Partnering with relevant stakeholders, for example suppliers, clients and regulators in global design/performance teams, and business stakeholders in regional delivery teams. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Validation and reconciliation of all Payroll General Ledgers monthly / quarterly / annually. Ensuring adherence to timely salary cost booking in SAP. Ensuring timely payment and cost booking of various Payroll related statutory dues (Provident Fund, Profession Tax, Income Tax, Employee State Insurance, National Pension Scheme, Share Purchase plans etc.) into various group entities. Reviewing and monitoring unreconciled items in various bank accounts (for salary rejections) on monthly basis and accordingly responding to auditors and other stakeholders. Completing all Bank account reconciliations within the defined deadlines Front-ending HR, Payroll and Benefits related areas of various audits (Statutory, Tax, Group and Transfer Pricing). Ensuring timely Payroll related Withholding Tax Return filings for all the group entities. Managing the accounting, invoicing, compliance and reporting aspects of Seconded and Transferred employees (including GST impacts). Front ending with external statutory bodies (Tax Assessment, Scrutiny, appeals etc.) related to HR matters as and when required. Managing various data, reconciliation and disclosures as mandated by, but not limited to RBI, Companys Act, SEBI, Income Tax, Transfer Pricing etc. for HR related matters. Ensuring timely actuarial valuation (Local and IFRS) for retirals across group entities and ensuring that the liabilities are suitably funded and accounted. Your skills and experience Suitable accounting degree required with 3+ years of post-qualification experience in core Payroll accounting and related regulatory compliances. Hands-on experience in ERPs such as SAP, Workday etc. BFSI experience preferred. Good written and oral communication skills Key Relationships/ Interactions: Global and India HR Teams Global and India Finance Teams Global and India Legal Teams Global and India Group Tax Teams Payroll Vendor Other HR Vendors Internal Auditors Group Auditors Statutory Auditors How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Switch Configuration & Vlan Creation, Modification and Troubleshooting. Controller Based access point configuration and troubleshooting. User DHCP Related issues - checking and troubleshooting. All Plant - Camera Uplink - Vlan issues checking and resolve. All Plant User end Vlan - checking and resolve. Production Network - L3 Vlan creation, User End Vlan Troubleshooting. Remote Support - all plants network related Active and passive issues. All Group Companies network related Active and passive issues. Coordinate with OEM for issues and escalation matrix. Regular Patches updating, Troubleshooting, configuration. Configuration management automation Depending on the Necessity Backend support from our HO may be sought issues Review Weekly & Monthly Reports Monthly Review by Program Manager . Looking for immediate joiner General shift and 6 working days in a week.

A Senior Network Engineer is responsible for designing, implementing, and maintaining an organization s network infrastructure. They ensure network security, optimize performance, and troubleshoot complex issues. This role requires expertise in networking protocols, hardware, and security best practices. What you'll Do Design and deploy functional networks, including LAN, WAN, SD-WAN, and cloud-based networks. Configure and install network hardware (routers, switches, etc). Collaborate with other IT teams to integrate network solutions with business applications. What you'll bring Core Network Infrastructure skills including Network (Routing, Switching, DNS,Security), Netflow Analytics, Sonic, Cisco IOS, Nexus OS and Arista OS knowledge. Expertise on Vlan,Ether channel,Rstp,Spanning tree protocol. Thorough understanding of Tcp ip,Subnet mask,Lan,Wan Experience of working on Internet Routing protocols such as BGP,OSPF,IGP, IP VPN and EIGRP Indepth knowledge of SNMP,Syslogs,Net flow SD-WAN, L3 VPN and Multicast experience preferred Knowledge on Network, Automation and service management tools like Grafana,GIT,Wireshark,jira, ServiceNow etc, Minimum Qualifications... Minimum Qualifications:Option 1: Bachelors degree in computer science, information technology, information systems, electrical engineering, or related area and 3 years experience in large-scale networking environments or related area.Option 2: 5 years experience in large scale networking environments or related area. Preferred Qualifications... Master s degree in Computer Science, Information Technology, Information Systems, Electrical Engineering, or related area and 1 year experience in large scale networking environments or related area. Information Technology - CISCO Certification - Certification

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Designated Support Engineer III to join our Focal Support team. Reporting to the Focal Support Manager, you'll be responsible for: Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions Participating in the on-call rotation to monitor and address weekend issues, although it is voluntary Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira Communicating with assigned customers, keeping them updated on progress and resolutions What We're Looking for (Minimum Qualifications) 5+ years of support and networking experienced required General firewalls and packet filtering experience and troubleshooting HTTP/HTTPS troubleshooting by browsers (performance and errors) IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts Authentication systems such as LDAP, MS AD What Will Make You Stand Out (Preferred Qualifications) Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) Zscaler Product Experience VPN technologies such as IPSec and VPN clients, Scripting knowledge (SHELL, Python) #LI-HYBRID #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Hi, I am Nirmal from the NON-IT Vertical of Masadir HR Services, an International Recruitment Firm. We have been retained by a professionally managed organisation to recruit Network Engineer L2 for them. The job location is Mumbai and Delhi . Kindly find below the job description: • Health Monitoring of Links, network devices, security devices on PRTG and device management consoles. • Knowledge about Checkpoint, Juniper , Cyberoam and Fortinet firewall configuration/troubleshooting. • Troubleshooting issues regarding firewall access policy, NAT policy. • Configuration/Troubleshooting on cisco/Nexus switches and Cisco routers. • Data canter activity like cabling and rack mounting of devices. • SSL VPN device configuration and monitoring, routing and switching knowledge is must. • Documentation Inventory of hardware, connectivity links, Incident reports , security Audit assessment. • Communication on mail with ISP as well as internal department for billing, new link orders, surrender process. • OEM/TAC communications during new installation and troubleshooting cases. • Ready to work in shifts and flexible work hours/days. • To ensure Daily SOD & EOD Activities as per Network team SOP / Checklist. • Monitoring health parameters & Backup (Daily / Weekly / Monthly) Management of all Network and security devices. Weekly backup, Health Check-up and Maintenance. • Co-coordinating for timely resolution of reported issues from operations team as well from Customer support team. • Raising the hardware requirement as & when required. • Providing connectivity utilization and performance reports as per requirement. If you are interested or know any suitable candidates kindly share your updated resume with me through Whatsapp 8608205815 . Looking forward to hearing from you soon. Thank you! Have a great day! Regards Nirmal Marimuthu Associate | Global Talent Acquisition Operations M: + 918608205815 E: nirmal.m@masadirhr.com

Design, implement, and support secure industrial and PCN infrastructures. Lead RF/wireless, IP transport, and automation integration across on-prem and cloud networks. Drive Tier-3 support, lifecycle ops, and compliance Required Candidate profile Exp in industrial network design and support, RF/IP transport, and PCN systems. Skilled in Tier-3 ops, vendor coordination, disaster recovery, and automation in industrial conditions. CCNP/CCIE

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Data Admin. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role & responsibilities Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing Preferred Certification: CCNA, CCNP, CCIE Technical Requirements: Understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) SDWAN Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc. Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Automation. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Data Admin. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Data Admin. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Data Admin. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Data Admin. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Network Data Admin. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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