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5.0 - 8.0 years
7 - 11 Lacs
Gurugram
Work from Office
As a Lead Administrator at Wipro Technologies, you will play a pivotal role in managing and implementing AAA (Authentication, Authorization, and Accounting) solutions. Your key contributions will include the ability to integrate with various identity stores, optimizing endpoint rollouts across diverse operating systems, and ensuring robust authorization policies that align with customer requirements. You will work collaboratively with operational teams to drive successful project implementations while leveraging your technical knowledge to troubleshoot and enhance system performance. Your responsibilities will extend to maintaining high standards of service and operational efficiency through effective management of troubleshooting processes, enabling seamless migration and upgrades of the Cisco Identity Services Engine (ISE), and articulating technical processes to non-technical stakeholders. A crucial part of this role is your commitment to provide technical support during architecture planning and implementation phases for new projects within your service tower. Success in this position will require not only strong technical capability but also the aptitude to lead teams effectively, manage client relationships, and ensure continuous service improvement through innovative solutions. Key Responsibilities: Must have:Thorough understanding on AAA concepts Supplicant, Authenticator, Authentication Server, etc.Thorough understanding on Dot1x concepts, MAB use cases and optionsAbility to configure Authentication & Authorization policies based on use cases defined.Ability to understand customer use cases and translate them into AAA policies.Ability to integrate to common ID stores like AD, LDAP, etc.Good hands on experience in rolling out endpoints of all common types Windows, Mac, Linux, etc.Good coordination skills while roll outs with customer Ops team Endpoints, Switches/WLAN, etc.Good hands on experience with testing use cases Dot1x, MAB, Profiling, RBAC, Guest.Good knowledge on Access Layer AAA configuration and Troubleshooting skills (L2 switches, WLAN, WLC)Good troubleshooting experience in solving supplicant issues (Windows, NAM, Mac)Clear with TACACS concepts.Good experience with ISE upgrades, Migrations (ISE to ISE), apply patch, backup/restore, etc. This role requires between 5-8 years of experience relevant to AAA solutions, with opportunities for continuous learning and professional development provided. At Wipro, we explicitly encourage applications from individuals with disabilities. Mandatory Skills: Cisco - Identity Services Engine -ISE. Experience: 5-8 Years.
Posted 3 weeks ago
2.0 - 7.0 years
20 - 25 Lacs
Bengaluru
Work from Office
In our always on world, we believe its essential to have a genuine connection with the work you do. We have an excellent opportunity in CommScope s RUCKUS Network ICX Engineering team. We are hiring a Sr Software Engineer who will work closely with our team in Bangalore How Youll Help Us Connect the World We are looking for forward-thinking talent who can contribute towards the success of the organization. Stay updated on the latest tech, recommend improvements, and lead ICX Manageability Team. Handle key customer issues on a need basis and front end with TAC team. Candidates will be able to solve difficult issues with minimal support and be comfortable working by themselves or as part of a small team. You will be expected to resolve technical issues through debugging, research, and investigation and be familiar with standard concepts, practices, and procedures in Android development. A degree of creativity and latitude is required. Description : Design and implementation of network features for the ICX Product family in the areas of Layer 2 and Multicast. Design, develop and deliver high quality software using the latest technologies and innovations in a timely manner. Handle key customer issues on a need basis and front end with TAC team Technical documentation for key project deliverables like Functional Spec, Unit test cases Required Qualifications for Consideration: At least 2+ years of work experience on embedded platforms with real-time requirements Bachelor s degree or above in computer science and related majors Expertise in C for embedded systems with strong understanding of best-practices in C coding Work experience and knowledge in Layer 2 plane in any one of these: like Private VLAN, MRP, VSRP, xSTP, protected link group and Link aggregation. Forwarding plane concepts in Mac modules, FDB and 802.1br Multicast: IGMP, MLD, PIM, MSDP Good debugging skills a must. Working experience in a Linux/Unix is must Excellent analytical, problem-solving, programming and trouble shooting skills required Good written, verbal communication and interpersonal skills required Must be self-motivated with an ability to work effectively and harmoniously in large teams across geographies. You Will Excite Us If You Have: Good understanding of L2/L3 networking switching and routing Hands on experience on any of the merchant silicon Good debugging skills in GDB Experience working on high-availability platforms Familiarity with ARM architecture. Experience with Jira and Git What happens after you apply : Learn how to prepare yourself for the next steps in our hiring process by visiting https: / / jobs.commscope.com / content / How-We-Hire / ?locale=en_US
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.
Posted 3 weeks ago
1.0 - 3.0 years
3 - 6 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.
Posted 3 weeks ago
5.0 - 8.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Job Title: L3 System and Network Engineer Department: IT Infrastructure Location: KGA, Bangalore Reporting To: IT Manager Experience: 5+ years in similar roles Job Summary: We are looking for a skilled and experienced L3 System and Network Engineer to manage and support our IT infrastructure. This role involves high-level troubleshooting, system optimization, implementation of IT projects, and ensuring smooth operation of both on-premises and cloud network and server environments. Key Responsibilities: Provide Level 3 support for incidents, changes, and requests related to servers, networks, and systems. Perform root cause analysis and permanent resolutions for recurring issues. Maintain and administer Windows/Linux servers, Active Directory, DHCP, DNS, Group Policy, and file/print servers. Manage and monitor network devices including firewalls, routers, switches, and wireless access points (Aruba) Ensure server backups and disaster recovery plans are in place and tested. Configure, manage, and troubleshoot virtualization platforms . Support and maintain cloud infrastructure (Azure/AWS/Google Cloud) and Office 365. Perform performance tuning, patch management, and security updates. Work closely with the IT team for escalated issues and provide mentorship. Assist in planning and executing infrastructure upgrades, migrations, and new deployments. Maintain documentation for infrastructure, configurations, procedures, and policies. Required Skills & Qualifications: Bachelor's degree in computer science, IT, or related field. Certifications such as CCNA/CCNP, MCSE, VCP, or equivalent are preferred. Hands-on experience with Windows Server (2016/2019/2022), Linux systems. Strong knowledge of network protocols, routing, switching, VLANs, VPNs, and firewalls. Experience with monitoring tools Strong analytical and troubleshooting skills. Good communication and documentation skills.
Posted 3 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 1-3 Years.
Posted 3 weeks ago
8.0 - 13.0 years
15 - 20 Lacs
Bengaluru
Work from Office
Job description Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a Senior Administrator - Network & Security in Acqueon, you will. Key Responsibilities Network Design & Implementation: Design and implement secure network solutions tailored to enterprise needs. Plan, document, and execute network changes and extensions. Create and maintain corporate network architecture (LAN/WAN/WLAN/SECURITY). Configure and manage routing protocols, including OSPF, EIGRP, and BGP. Implement and manage VTP, VLAN, VPN, and IPSEC configurations. Configure and maintain HSRP, DHCP, QoS, and ACLs on Cisco devices. Network Operations & Troubleshooting: Operate and maintain Cisco L2/L3 switches, routers (including Nexus 9K), and Meraki wireless networks. Monitor and troubleshoot network performance, ensuring minimal downtime. Perform root cause analysis (RCA) and resolve network/security issues within SLA. Define, monitor, and report KPIs for network services and devices. Security Management: Operate, monitor, and configure Cisco ASA, FortiGate, and Palo Alto firewalls (including Panorama management). Utilize Cisco Identity Services Engine (ISE) for advanced security. Orchestrate firewall rules and underlying security configurations. Conduct audits and improvements to meet and exceed security standards. Design disaster recovery plans with a focus on operational security. Required Qualifications Minimum 8 years of professional experience in networking and security roles. Strong communication skills for interaction with stakeholders and cross-functional teams. Expertise in enterprise network design, implementation, and operations. Proven ability to handle complex issues and resolve them within tight deadlines. Preferred Skills & Certifications Certifications: CCNA/CCNP (mandatory) PCNSA/PCNSE (preferred) Technical Expertise: Hands-on experience with SDWAN technology and network automation. Proficiency in Aruba wireless networking. Familiarity with VPN technologies and enterprise-grade security solutions. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Mumbai Suburban, Gurugram, Mumbai (All Areas)
Work from Office
As an IT Infrastructure you will oversee the design, implementation, and maintenance of an organization's IT infrastructure. You will be responsible for ensuring that the company's technological resources are aligned with its business objectives and that all systems are running efficiently and securely. Additionally, you will manage a team of IT professionals, providing leadership, guidance, and support to ensure the smooth operation of the IT infrastructure. Responsibilities: Strategic Planning: Develop and implement strategic plans for the organization's IT infrastructure in alignment with business goals and objectives. Infrastructure Design and Implementation: Design, deploy, and maintain the organization's network infrastructure, servers, storage systems, and other IT infrastructure components. Security Management: Implement and maintain robust security measures to protect the organization's IT infrastructure from cyber threats, ensuring compliance with industry standards and regulations. System Monitoring and Maintenance: Monitor the performance and reliability of the IT infrastructure, proactively identifying and addressing any issues or bottlenecks to ensure uninterrupted operation. Capacity Planning: Forecast future infrastructure needs based on business growth and technological advancements, and plan for capacity expansion accordingly. Vendor Management: Evaluate, select, and manage relationships with third-party vendors and service providers, ensuring quality of service and adherence to service level agreements. Team Leadership: Lead and mentor a team of IT professionals, providing guidance, training, and support to ensure high performance and job satisfaction. Budget Management: Develop and manage the IT infrastructure budget, optimizing resource allocation to maximize efficiency and cost-effectiveness. Disaster Recovery and Business Continuity: Develop and maintain disaster recovery and business continuity plans to ensure the organization's IT infrastructure can quickly recover from unforeseen events and minimize downtime. Documentation and Compliance: Maintain accurate documentation of the IT infrastructure configuration, policies, and procedures, and ensure compliance with relevant regulations and standards. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Proven experience in designing, implementing, and managing IT infrastructure solutions. Strong technical expertise in networking, server administration, virtualization , cloud computing, and cybersecurity. Experience with IT infrastructure technologies such as Cisco, VMware, Microsoft, and AWS. Excellent leadership and communication skills, with the ability to effectively manage and motivate a team. Strong analytical and problem-solving abilities, with a keen attention to detail. Relevant certifications such as CISSP, CCNA, MCSE, or ITIL are a plus. Conclusion: As the IT Infrastructure , you will play a critical role in ensuring the stability, security, and scalability of the organization's IT infrastructure. By leading a team of skilled professionals and implementing best practices, you will contribute to the overall success of the company's technology initiatives. Please share me your updated resume on neesha.shetty@efleetsystems.com 5 Days working Sat & Sun Fixed off Job Time 9:30 am to 6pm Job Location - Malad & Gurgaon Kindly fill the Details Full Name - Contact No - Email Id - Designation - Current Company Name - Current CTC - Expected CTC - Total Experience - Current Location - Exact Location where in Mumbai Education Qualifications - Notice period - if serving exact date - Offer in hand if - No. Of company worked till present - Reason for Change -
Posted 3 weeks ago
1.0 - 4.0 years
1 - 3 Lacs
Bengaluru
Work from Office
Roles and Responsibilities Design, implement, and maintain network infrastructure using Cisco technologies such as routers, switches, and firewalls. Troubleshoot complex network issues related to routing protocols (OSPF), switching technologies (VLAN), STP), BGP routing protocol), and VPN connectivity. Conduct regular performance monitoring using Wireshark tool. Provide technical support for security tools like ACLs) and SolarWinds Network Performance Monitor. Provide level 2 and level 3 supports or cisco network devices, including troubleshooting and resolving network issues work with other it teams and vendors to implement and implement and maintain network security solutions including firewalls,intrusion prevention system,VPNs Desired Candidate Profile Strong knowledge of Cisco networking technology including routers, switches, firewalls; routing protocols (OSPF); switching technologies (VLAN); STP); BGP routing protocol); VPN connectivity.
Posted 3 weeks ago
3.0 - 8.0 years
8 - 12 Lacs
Hyderabad
Work from Office
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Our Employees Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. About the Product Using high-performance DNS services, Global Traffic Manager (GTM) scales and secures your DNS infrastructure during high query volumes and DDoS attacks. It delivers a complete, real-time DNSSEC solution that protects against hijacking attacks. GTM improves the performance and availability of your applications by intelligently directing users to the closest or best-performing physical, virtual, or cloud environment. In addition, enables mitigation of complex threats from malware and viruses by blocking access to malicious IP domains. Position Summary Our team is at the cutting-edge of DNS technology. We are focused on providing customers with solutions to improve access to applications by securing and accelerating Domain Name resolution. Collaborations with F5s Firewall and Hardware teams produce unique opportunities for cross-team development projects. This position is for a Software Engineer III with experience designing and developing application data management software. The engineer will collaborate with software architects and other technical leads to design software and interfaces for our next generation features. We are looking for talented software engineers with a track record of accomplishment in the design, implementation and maintenance of major software features. Appropriate candidates should also have a knack for delving into complex customer configurations and delivering rapid fixes for critical issues. Responsibilities Develop new feature and software solutions for the F5 DNS products in areas such as: DNSSEC and similar security-related functionality. Ultra High Performance DNS server and resolver technology. Next generation geolocation technology. Document software designs via functional specifications and other design documents. Diagnose and resolve customer-facing issues, ranging from point fixes to complete feature re-implementation Evaluate performance data, tune and re-evaluate designs and implementations of current source code. Research, investigate, and define new areas of technology to enhance existing F5 DNS products. Document bug fixes and known issues for customer access Work collaboratively with other development team within F5 to create solutions for complex issues Qualifications 3+ year of professional experience in multi-platform network software development, in a commercial production environment. Bachelor degree in computer/engineering related field or equivalent work experience Proven programming skills/abilities in both C and C++ Development experience in areas such as sockets, multithreading, and data structure optimization. Familiarity with TCP/IP networking a strong plus. Experienced with at least one scripting language such as Python, Perl, Understanding of regexes Background in Unix based operating systems specifically, x86/Linux Strong problem-solving and analytical skills Proven ability to deliver products with highest quality and on time Strong written and verbal communications skills Ability to collect and document user specifications Ability to interact and communicate effectively with users of our products Physical Demands and Work Environment Daily computer use in an office environment. Occasional need to install computer equipment in racks and replace existing equipment. Equipment includes servers, routers, power supplies, and network appliances. Benefits: We provide competitive salaries, a world class benefits package, including 100% of the premium for employee medical, dental and vision insurance, highly subsidized premiums for dependent coverage, 401K match, employees stock purchase plan, 18 days paid time off within the 1st year and 9 paid holidays, life insurance, short & long term disability insurance, tuition reimbursement, and much more. The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
Posted 3 weeks ago
4.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Enterprise Network Operations, Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and knowledge sharing with team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations, Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques.- Ability to analyze and optimize network performance.Technical ResponsibilitiesA:Should have 4 to 6 years of experience in managing/configuring, Cisco ISE (TACACS/RADIUS), ARUBA ClearPass, ForeScout. Experience and Hands-on experience in NAC based solution,B:Expert knowledge in Security Identity Services Engine & Access Management (ISE/IAM) infrastructure and ForeScout Tools.C:Knowledge of Incident, Problem, change management process in enterprise environment. D:Knowledge and Hands-on experience on 802.1x authentication, MAB based authentication, Cisco ISE policy management, code patching, code upgrade, Integration with External Identity Appliance, Vendor support (working with TAC to get vendor support) , Infrastructure knowledge, Certificate management/CSR renewal.E:Proficient at troubleshooting L2/L3 issues for LAN, WAN.F:Support and resolve PCI compliance regulations as related to the Client's global networkG:Should be open to work in 24/7 shifts. Professional Attributes:A:Good verbal and written communication skills to connect with customers at varying levels of the organization B:Ability to operate independently and make decisions with little direct supervision C:Ensures that cases raised to the queue are treated with priority and handled within the specified SLA metrics. Additional Information:- The candidate should have minimum 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
4.0 - 6.0 years
1 - 5 Lacs
Bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and crafting effective solutions based on your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence. Professional Attributes:A:Good verbal and written communication skills to connect with customers at varying levels of the organizationB:Ability to operate independently and make decisions with little direct supervisionC:Ensures that cases raised to the queue are treated with priority and handled within the specified SLA metrics. Roles & Responsibilities:A:Should have 4 to 6 years of experience in managing/configuring, Cisco ISE (TACACS/RADIUS), ARUBA ClearPass, ForeScout. Experience and Hands-on experience in NAC based solution,B:Expert knowledge in Security Identity Services Engine & Access Management (ISE/IAM) infrastructure and ForeScout Tools.C:Knowledge of Incident, Problem, change management process in enterprise environment.D:Knowledge and Hands-on experience on 802.1x authentication, MAB based authentication, Cisco ISE policy management , code patching, code upgrade, Integration with External Identity Appliance , Vendor support( working with TAC to get vendor support ) , Infrastructure knowledge , Certificate management/CSR renewal.E:Proficient at troubleshooting L2/L3 issues for LAN, WAN.F:Support and resolve PCI compliance regulations as related to the Client's global networkG :Should be open to work in 24/7 shifts.- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for team members to enhance their understanding of system functionalities.- Develop and maintain comprehensive documentation of client interactions and resolutions to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques.- Ability to implement and manage network security measures. Additional Information:- The candidate should have minimum 4 to 6 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
15.0 - 20.0 years
1 - 5 Lacs
Chennai
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education
Posted 3 weeks ago
5.0 - 10.0 years
30 - 35 Lacs
Mumbai
Work from Office
Located within the RISK Function of BNP Paribas (BNPP), the role of the Data Protection Correspondent (DPC) is to ensure that the components of the operational risk management framework are implemented and operating effectively within ISPL, and to provide RISK ORM management and Business senior management with relevant, synthetic, transparent, exhaustive and consistent information and a front-to-back view of operational risk across ISPL activities. To achieve this objective, this 2nd line of defense (LOD2) role works closely with RISK ORM Regional and Central teams and with ISPL management and stakeholders. The DPC provides expertise on personal data protection related topics in accordance with the relevant RACI. India DPC must assist India Data Protection Officer (DPO) in supervising the compliance of projects and with legal and regulatory personal data protection requirements throughout the APAC region as well as the Groups and APAC personal data protection policies. RISK ORM ISPL mandate is to independently challenge and supervise the operational risk management framework of ISPL activities as described in level 2 procedure Organizational framework and governance for Operational Risk Management & Permanent Control Framework. This includes control framework adequacy checks, independent challenge, proximity with the business and contribution to the sign-off process on key decisions. The DPC is to ensure second level controls by providing the required supervision and assistance to the 1st Line of Defense Due to the global and regional models applied by the BNP Paribas (BNPP) activities outsourced to ISPL, the role covers the contribution as well to reviews, control testing, analysis and reports carried out under the supervision of the APAC DPO Regional teams. Responsibilities Direct Responsibilities To contribute to relevant personal data protection activities realization To guarantee required norms and methods definition and application to a companys good data protection risks apprehension (follow-up of projects, information systems adaptation, declarations conception and maintenance, subcontractors contracts analysis, follow-up on control plans reporting, etc.) To guarantee advice and assistance to strategical program ongoing. To support the implementation of the privacy strategy defined by DPO To assist the DPO in the supervision and monitoring of implementation of the Group's Data Protection policies and guidelines, bearing the local regulatory requirements in mind, to ensure consistency To define action plans and corrections related, and to ensure application of the same To alert DPO when activity is under operational risk (non-appropriateness between needs and resources, etc.), to propose correction solutions and to implement those solutions To contribute to continuous efficiency improvement and to any optimization process. To contribute to operational collaborative activities To support and assist APAC DPO team for control campaigns, typical DPO and RISK ORM activities in BAU (e.g. RCSA check & challenge, data breach assessments, project and third-party risk assessment support see below), but also in case of emergencies and escalated issues To contribute to permanent control actions To contribute to perform LOD2 controls and challenge LOD1 To contribute to perform the check and challenge of the RCSA To contribute to RISK ID exercise To contribute to OR&C report To ensure professional network development To participate in local Data Protection Committees when requested by the DPO To contribute to Internal Control Committee To collaborate with local CROs and RISK teams Contributing Responsibilities To assist the DPO on exchanges with the authorities in charge of the protection of personal data under the responsibility of the DPO To assist the DPO in the supervision and implementation of Privacy by Design principles throughout the lifecycle of all projects, activities, products, services, processes and systems To contribute to role development by validating data protection requirements for new activities, new products, services or specific operations, and to carry technical assistance To receive, process and advise internal and external local solicitations about data protection To receive, process and advise requests from data subjects, subcontractors and partners etc. To itemize existing processes and identify breaches regarding data protection requirements using your broad knowledge on APAC-wide local regulation (at minimum: Indias new DPDPA & GDPR requirements To contribute to perform risk assessment on personal data breaches To assist the DPO in monitoring documentation, e.g. the RoPA (Register of Processing Activities) To contribute to the identification and notification process for data protection violations according to defined procedures and local legal requirements To realize effectiveness for data protection controls and to ensure expected reporting To ensure regular reporting to DPO about the activity To contribute to the creation and implementation of awareness programs and to the promotion of a culture of protection of personal data within the scope of responsibility. * DPO may refer to India DPO or APAC DPO or Business Line DPO as the case may be reflecting a matrix organization while maintaining a direct reporting to the India DPO Technical & Behavioral Competencies Knowledge (Required to exercise the position) Level * To know standards and norms about data protection Know-how (implementation of technics, methods, tools to achieve activities) Level * Technics To know how to assess maturity level of the existing facility about Data Privacy Transverse To have a professional face-to-face or phone discussion with an overseas colleague To prioritize To efficiently manage several topics at the same time To issue advice / recommendation considering every parameter To have an efficient speaking communication Tools To work with BNP Paribas tools (e.g. Data Protection Hub, RISK360) Behavioral and soft skills To efficiently multi-task with topics and maintain attention to detail / rigor To issue advice / recommendation considering all parameters To have efficient communication skills (oral & written) To conceptualize / formalize an idea, a process or a project To work as a team / transversally To identify and analyse risks for the activities that are handled To assess, issue an opinion To deploy a strategy and to define an action plan To animate resources and coordinate their intervention To show diplomacy to allow a message to be heard To show conviction, to generate interlocutors acceptance Being able to anticipate and come up with ideas Creativity and innovation To show discretion about delicate and / or confidential topics Ability to manage conflict To integrate multicultural dimension Specific Qualifications Legal background with IAPP Certification (CIPP/E) or equivalent Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Attention to detail / rigor Creativity & Innovation / Problem solving Client focused Transversal Skills: Analytical Ability Ability to develop and leverage networks Ability to develop and adapt a process Ability to understand, explain and support change Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required) Business Skills 1. Data Protection 2. Risk knowledge and awareness 3. Risk anticipation 4. Data quality & Security 5. Regulatory 6. Business analytics 7. New Technologies and Digital Law [IT/IP] 8. IT risk and cyber security
Posted 3 weeks ago
1.0 - 3.0 years
4 - 8 Lacs
Chennai
Work from Office
About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
1.0 - 3.0 years
4 - 8 Lacs
Bengaluru
Work from Office
About The Role Skill required: Network Planning & Engineering - Passive Optical Networks Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network, concepts like OSI Model and ProtocolsA passive optical network (PON) is a fiber-optic telecommunications technology for delivering broadband network access to end-customers. Its architecture implements a point-to-multipoint topology, in which a single optical fiber serves multiple endpoints by using unpowered (passive) fiber optic splitters to divide the fiber bandwidth between multiple access points. What are we looking for Written and verbal communicationAgility for quick learningAdaptable and flexibleAbility to work well in a teamAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Hotel DBrooks is looking for House Keeping to join our dynamic team and embark on a rewarding career journeyClean and maintain guest rooms, public areas, restrooms, and workspaces to ensure a hygienic and pleasant environment.Perform routine tasks such as dusting, vacuuming, mopping, changing linens, and replenishing supplies according to housekeeping standards.Report maintenance issues, safety hazards, or lost and found items to the appropriate department promptly.Follow health, hygiene, and safety regulations while using cleaning equipment and chemicals.Maintain inventory of cleaning supplies and inform supervisors of replenishment needs.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Gurugram
Work from Office
Experience : 1 year Qualification : Graduate Certification : CCNA, CCNP Job Description : Good Knowledge in Network & related issues troubleshooting Hands on experience on Cisco routers and Switches Dealing with network connectivity LAN, WAN and MAN Should have experience in Communicating and documenting incidents to include cause, action, and solution as well as root cause analysis Knowledge in router and switches hardening for secure network infrastructure LAN configuration- STP, RSTP, MSTP, Vlans, VTP, Trunks, Ether-channels, High availability (HSRP, VRRP, GLVP), Port Security Checking logs of router and switches for troubleshooting network issues. Routing Protocols Static/Default routing, RIP, OSPF, EIGRP. Configuring and troubleshooting HSRP/load balancing, Primary Secondary Paths. Must possess Excellent Communication Skills.
Posted 3 weeks ago
1.0 - 3.0 years
4 - 8 Lacs
Noida
Work from Office
About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Ability to perform under pressureProblem-solving skillsDetail orientationResults orientationCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
15.0 - 20.0 years
3 - 7 Lacs
Pune
Work from Office
About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory----Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills----Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information-Certification on Cloud Technology Education:Any Degree or 3 Year Diploma Qualification Any degree 15 years of Full time education
Posted 3 weeks ago
5.0 - 7.0 years
10 - 13 Lacs
Pune, Gurugram, Bengaluru
Hybrid
Role : L2/lL3 Data Center Support Engineer (Cisco SDN) VPC. STP, HSRP, OSPF) Job Profile: Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Candidates Profile: BE/MCA with 5+ Years in Data Center L2/L3 Certification - CCNP, CCIE (R&S / DC) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Ready for 6 months contract role at Bangalore/Pune/Gurgaon/Mumbai (Hybrid) Can you join 15 days
Posted 3 weeks ago
1.0 - 3.0 years
2 - 4 Lacs
Bengaluru
Work from Office
1. Good communication 2. Prior experience working in a NOC 3. Basic Windows Server, Linux, Network, Backup, storage 4. Good incident management skills. 5. Good Monitoring experience in large and active environment. 1. Technical Skills: a. Basic understanding of networking (IP addressing, routing, and switching).b. Familiarity with Windows Server (user management, basic troubleshooting).c. Exposure to Linux commands and system operations.d. Knowledge of storage systems, backup tools, and their operationalworkflows. Soft Skills: a. Effective communication and coordination skills.b. Attention to detail and strong problem-solving ability.c. Adaptability to work under pressure in a 24/7 environment.3. Experience and Certifications:a. Entry-level IT support experience (0-2 years) preferred.b. Relevant certifications such as CCNA, RHCSA, or MCSA are desirable.Work Conditions* 24/7 operational environment requiring flexible availability.
Posted 3 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
Gurugram
Work from Office
Job Description - Hands-on Experience on Cisco ACI Technology Implementation, Migration and understanding of ACI Architecture along with packet flow. Good knowledge on creating EPGs and Bridge Domains and should have good knowledge of VXLAN technologies. Must be familiar with ACI management like syslog/SNMP/AAA/RBAC/Upgrades of APIC. Should have good knowledge of ACI logical constructs like tenant, AAEP, BD,VRF,EPGs. Hands on SPINE and LEAF switches.
Posted 3 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
This role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 3 weeks ago
3.0 - 6.0 years
5 - 8 Lacs
Bengaluru
Work from Office
First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments Analyse log files and all other relevant information to troubleshoot and resolved storage issues Analyse and resolve Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service. Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial Job Description - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 3 weeks ago
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