Senior End User Computing Specialist TELUS Digital

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

Job Description: As a Sr. End User Computing Specialist, you will be responsible for providing remote support to end users, with a focus on macOS support OR Google Workspace/G Suite. Your role will also involve managing VLAN changes and handling Active Directory tasks. The position is based in Gift City, Gandhinagar, with a requirement of working 5 days a week from the office in a flexible rotational shift schedule that may include night shifts. You will play a crucial role in delivering first-line support to both internal and external clients, administration staff, and EUC specialists. Your responsibilities will include assisting with hardware and software requirements, ensuring system functionality aligns with company standards, and providing technical support across various technological platforms. You will be expected to maintain a high level of customer service, take ownership of user issues, and proactively address any technical challenges that arise. Key Responsibilities: - Provide technical support for hardware and software systems, implement security policies, ensure connectivity, and monitor best practices. - Offer physical and remote support to address user queries and troubleshoot hardware or software problems. - Conduct user training and guidance on computer equipment usage. - Perform VLAN changes and manage organizational units within G-suite. - Execute updates, patches, and software deployments to maintain system integrity. - Act as the primary point of contact for IT-related activities within the site or designated areas. - Maintain IT asset management controls for assets under your responsibility, ensuring compliance and accountability. In this role, your dedication to continuous improvement, proactive approach to problem-solving, and commitment to delivering exceptional support will be instrumental in meeting the organization's operational and technological needs effectively.,

Posted 5 days ago

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Senior Program Analyst - EIT Vuram

3.0 - 5.0 years

3 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Good Communication Skills Knowledge and use of Network Management Tools and integration experience with other Tools Should be able to understand the network setup to troubleshoot the issues Able to log case with Provider and OEM and follow up till closure Updating and closing the Servicedesk ticket which is getting assigned Should be able to perform basic troubleshooting on Router, Switches, and Firewall Acknowledge the emails which are sent to network ID Raising the CR or ECR Changing the VLAN as per the Ticket/email Responding to SolarWinds on the alert

Posted 1 month ago

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