VKYC - English & Hindi Madatory

Client: IndusInd Bank
Work Location: Chennai (Karapakkam) Languages Required: English + Hindi mandatory Experience: 0 to 5 Years Work Mode: WFO - Work from office Shift: Day and Evening shift (No Night Shift) Note : Walk-in Interview Time: 10:30 AM 3:00 PM Contact: +91 9500232655 (DM for details)

@megasree@venpaglobal.com
Notice Period: Immediate – 15 days Salary: (based on interview performance & experience) * Fresher salary is 3 LPA + Performance bonus *Experienced: Max to 5 LPA + performance bonus Required Skills & Experience *Languages Required: English + Hindi ( For voice compulsory)

Job Description :
What You’ll Do Role Details We are looking for a dynamic, service-oriented team member to join our Contact Center team. The role involves supporting IndusInd Bank’s valued customers through phone calls and emails across various banking verticals. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to provide efficient and accurate resolutions. Role Responsibilities: Handle inbound calls and assist customers with their queries, requests & complaints Raise service requests/complaints in the CRM tool Generate leads & educate customers on new products and benefits Ensure compliance with all guidelines and processes Identify customer issues, highlight trends & suggest improvements Meet monthly scorecard targets – Quality, Efficiency & Accuracy Maintain strong knowledge of products, processes & systems Achieve assigned sales targets