Viya Design

1 Job openings at Viya Design
Customer Relationship Manager (post-sales) noida 2 - 5 years INR 2.0 - 5.0 Lacs P.A. Work from Office Full Time

primary point of contact for clients after purchaseRole & responsibilities Customer Support & Issue Resolution Act as the main point of contact for clients post-purchase. Address and resolve customer queries, complaints, and escalations in a timely manner. Coordinate with technical/support teams to ensure customer issues are resolved efficiently. Relationship Management Build strong, long-term relationships with clients to increase trust and loyalty. Conduct regular check-ins and review meetings with clients to assess satisfaction. Provide proactive solutions to enhance customer experience. ustomer Insights & Reporting Maintain updated client records in CRM systems. Gather feedback from customers and share insights with product and operations teams. Generate reports on customer satisfaction, renewals, and revenue growth. Preferred candidate profile good communication skills